After Sales Specialists DE (m/f/d)
5 days ago
Azuqueca de Henares
ppOnline marketplaces have never been this awesome. /ppJoin Our Growing After-Sales Team! /ppbMake life easier for chefs and hoteliers across Europe /b /ppMETRO Markets is growing its After-Sales Team and is now hiring in bAzuqueca de Henares ,Palma de Mallorca or Düsseldorf. /b /ppYour mission: help our professional HoReCa customers keep their ovens hot, their fridges cool and their guests happy by resolving technical issues on equipment bought through the METRO / makro online marketplaces across Europe — including bFrance, Germany, Portugal, Italy, Croatia, and Netherlands /b. /ppWhat you’ll do /pulliHandle escalated after-sales dossiers (phone email) coming from front-line Customer Service. /liliReview customer evidence (photos, videos, error codes), diagnose the root cause and decide next steps. /liliGuide customers through remote troubleshooting or dispatch a technician when on-site diagnostics are needed. /liliVerify warranty coverage, prepare clear cost estimates for out-of-warranty repairs and negotiate fair solutions in line with our Generosity Framework. /liliAct as the main contact for external service partners: track open jobs, remove blockers, keep everyone informed. /liliDocument every action in Freshdesk with the accuracy needed for carrier claims and legal follow-up. /liliWork in a bhybrid setup /b: part remote, part on-site (warehouse or local office depending on location), with hands-on access to the equipment you support. /li /ulpYou've got /pulliCustomer-centric mindset and genuine enjoyment in solving unique technical cases. /lilibLanguages: /b fluent in bEnglish /b plus at least one additional language such as bGerman, or Dutch /b(the more, the better). /liliConfidence to run step-by-step troubleshooting by phone or e-mail. /liliYou don’t need to be a certified engineer—curiosity and a willingness to learn are key, and we’ll train you thoroughly. /liliStrong negotiation complaint-handling skills; you stay calm when a chef is in the weeds. /liliExperience coordinating with repair partners or field technicians (nice-to-have, not mandatory). /liliCollaborative spirit: you work hand-in-hand with front-line CS agents to deliver a seamless customer journey. /liliReadiness for a call-center style environment—but with the extra perk of hands-on access to professional kitchen gear. /li /ulpWe’ve got /pulliA dynamic, scale-up atmosphere backed by the global METRO / Makro Group. /liliClear ownership from day one and room to innovate. /liliStructured onboarding continuous training (Freshdesk, Genesys, product know-how, error-code matrix). /lilibHybrid working /b model depending on your location, including a modern workspace, laptop and — if needed — a company phone /liliAn engaged, multilingual team that values collaboration, humor and ownership. /li /ulpAbout us /ppWe create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others. /p /p #J-18808-Ljbffr
