Loyalty Specialist
hace 4 días
Viladecans
ppAt Vueling, we connect people, places and opportunities /p pAs part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact. /p h3Mission /h3 pDrive the day-to-day performance of Vueling’s Loyalty ecosystem by ensuring smooth customer experiences, reliable systems, accurate data and successful Loyalty initiatives across digital channels and partners. /p h3Tasks responsibilities /h3 ul liMonitor Loyalty systems, integrations and customer journeys across web, app and partner platforms. /li liManage and resolve Loyalty-related incidents, including account access and Avios issues. /li liCoordinate with IT, Digital and IAG Loyalty teams to implement and validate new functionalities. /li liEnsure Loyalty data quality, reporting accuracy and process consistency. /li liSupport Customer Care teams with guidance and issue resolution. /li liCoordinate Loyalty campaigns, promotions and customer communications. /li liAnalyze performance metrics and identify opportunities for improvement. /li /ul h3Academic background /h3 ul liBachelor’s degree in Business, Engineering, Information Systems, Data Analytics, Project Management or a related field. /li liKnowledge of databases, digital products or system integrations is a plus /li /ul h3Experience /h3 ul li3+ years of experience in project coordination, operations or cross‑functional roles. /li liExperience managing system developments, integrations or digital projects. /li liBackground in incident management and stakeholder coordination. /li liExposure to Loyalty, CRM, customer experience, travel, e‑commerce or digital environments is highly valued. /li /ul h3Skills /h3 ul liStrong project coordination and stakeholder management. /li liAnalytical and problem‑solving mindset. /li liAbility to bridge business and technical teams. /li liKnowledge of customer journeys, Loyalty programmes and digital ecosystems. /li liEnglish and Spanish proficiency (C1). /li liBasic understanding of databases, reporting and data validation. /li /ul h3Vueling Values /h3 pOur values are what we believe in, what we stand for and how we behave. /p ul liMake it happen /li liMake it better /li liMake it safe /li liMake it cost‑focused /li liMake it customer‑oriented /li liWin together /li /ul pVueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status. /p /p #J-18808-Ljbffr