Senior EMEA Order Management Analyst
hace 10 días
Madrid
Senior EMEA Order Management Specialist Puede obtener más detalles sobre la naturaleza de esta vacante y lo que se espera de los solicitantes leyendo la información a continuación. This role focuses on building a scalable, automation‑ready Order Management function for the EMEA region, supporting the end‑to‑end order lifecycle from customer commitment to fulfillment coordination. Key Responsibilities • Own and support EMEA order management activities from customer commitment and purchase intent through booking readiness and downstream handoff., • Act as a regional control point for order completeness, ensuring commercial, customer, product, fulfillment, billing, support, and operational requirements are properly captured before booking., • Partner with Sales, Deal Desk, Finance, Revenue, Systems, Logistics, Fulfillment, Support, and Product teams to resolve order blockers and improve handoffs., • Help define and strengthen order readiness criteria, booking controls, exception handling, and ownership across the Quote‑to‑Cash process., • Support the transition from manual, email‑driven processes to structured Salesforce / CPQ‑driven workflows, dashboards, and exception‑based order management., • Identify recurring order issues, data gaps, PO/quote misalignment, missing fulfillment inputs, and downstream process breaks, and help convert them into process improvements or system requirements., • Contribute to automation initiatives, including order readiness workflows, required field logic, PO vs quote validation, AI‑assisted document comparison, automated order packages, and operational dashboards., • Support non‑standard product / NSP readiness by coordinating with relevant product, systems, and downstream teams to ensure product, pricing, and fulfillment readiness before booking., • Provide regional insight into EMEA order trends, blocked orders, manual work drivers, customer‑specific requirements, and improvement opportunities., • Help document SOPs, process maps, controls, and best practices that can scale across EMEA and support a global Order Management operating model., • Collaborate with other regional OM team members and provide support across regions when needed, including flexibility to work across time zones for critical business needs., • Act as a trusted partner to leadership by providing clear visibility into process gaps, operational risks, automation opportunities, and order management readiness. Required Skills & Experience • Strong experience in Order Management, Sales Operations, Deal Desk, Billing Operations, Revenue Operations, or Quote‑to‑Cash / Order‑to‑Cash processes., • Good understanding of Salesforce, CPQ, ERP/Oracle, billing, fulfillment, and cross‑functional order handoffs., • Ability to understand complex hardware, software, support, subscription, services, renewal, and non‑standard product order flows., • Strong process improvement mindset with interest in automation, AI, system controls, dashboards, and scalable operating models., • Ability to work with senior stakeholders across Sales, Finance, Revenue, Systems, Product, Support, and Operations., • Strong analytical, communication, and problem‑solving skills., • High attention to detail, ownership mindset, and ability to operate in a changing environment while helping build structure. DDN Core Characteristics • Self‑Starter – Takes independent action to identify and solve problems, seeks relevant information to make decisions, and gets involved with new initiatives., • Success/Achievement Orientation – Delivers quality results consistently, targets and achieves measurable results, sets challenging goals, focuses on critical priorities, and is accountable., • Problem Solving – Recognizes problems and responds with a systematic assessment that identifies and addresses the cause of issues. Practical, realistic, and resourceful., • Innovative – Builds and improves key business processes that enhance effectiveness, generates new ideas, challenges the status quo, and solves problems creatively. xcskxlj Equal Opportunity/Affirmative Action Employer – DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. #J-18808-Ljbffr