Field Service Engineer (M/W/D)
hace 2 días
León
ph3Job Summary /h3pProvide Instrument Service and Support to Werfen clients in the designated Area. Including but not limited to installation, de-installation, preventive maintenance, instrument failure diagnostics and repair, and instrument modification and upgrade activities. Manage workflow, client interfacing and company reporting tasks in a diligent and timely manner using the processes, programs and systems implemented within the company. Communicate and interact with other members and departments of the company by providing or requesting such information needed to enable best customer experience. Los candidatos deben tomarse el tiempo de leer atentamente todos los elementos de este anuncio de empleo. Por favor, envíen su solicitud sin demora. /ph3Key Accountabilities /h3ulliService call programming, execution, and reporting. /liliRepair parts stock control. /liliTools, diagnostic instrument, IT and communication devices required in company activity, use, and control of. /liliCompliance with company processes and directives, following Ethic Code. /liliSynergy with Sales and Marketing agents. /liliAct autonomously and escalate any situation that may impact customer expectations. /liliAssertive and clear communication with customers and co-workers. /li /ulh3Networking/Key Relationships /h3pMaintain proactive relationship with fellow FSEs, Help Line, Service Area Manager, Sales reps, TSS Technical Service Specialists, Product Line Application / Sales Managers, Service Front and Back-office members, logistic department coordinators and Clients. /ph3Minimum Knowledge Experience /h3ulliBachelor’s degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences. /lili2 to 5 years of work experience in a service or technical department of high-end Life Sciences or medical capital equipment. /liliDesirable to have data analysis skills, excel, pivot tables… /liliWorking knowledge and ability to test and troubleshoot electrical analog and digital circuits, computer hardware and a minimum of pneumatics experience. /liliFluent reading and writing English and be able to hold a basic technical conversation. /liliFluent Spanish language speaking and understanding. /liliDriver license. /li /ulh3Skills Capabilities /h3ulliInterest and affinity for technical activities. /liliCurious and eager to learn. /liliSystemic, holistic and “hands on” approach. /liliProactive, organized and resolute. /liliOriented to customer service. /liliAble to empathize to customer needs and expectations. /liliAnalytical skills. /liliIT skills. /liliAble to work on a multidisciplinary environment, dealing with electronics, mechanics, pneumatics, and Informatics. /li /ulh3Travel Requirements /h3pUp to 10% of time. /ph3Individual Contributor Core Competencies /h3ulliManaging Work Effectively: managing one’s time and resources to ensure that work is completed efficiently. /liliEmotional Intelligence Essentials: Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results. /liliBuilding Partnerships: Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve results. /liliDecision Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences. /liliContinuous Improvement: Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions. /liliContinuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. /li /ul /p #J-18808-Ljbffr