Practice & Sales Manager - Regenerative Medicine & Medical Spa
7 days ago
West Hollywood
Job DescriptionMotykie Med Spa is in the heart of West Hollywood/Beverly Hills and combines board-certified plastic surgery, regenerative medicine, advanced aesthetics, and IV longevity therapies under one roof. We care for a discerning clientele — including executives, entertainers, and other high-profile individuals — who expect exceptional outcomes, absolute discretion, and a white-glove experience. We are seeking an experienced Practice & Sales Manager for our Med Spa to oversee daily operations, lead a multidisciplinary team, and help grow one of Southern California's premier destinations for aesthetic and regenerative medicine. Who you are: • An experienced leader with a background in medical aesthetics, regenerative medicine, plastic surgery, concierge medicine, luxury wellness, or longevity clinics., • A proven sales manager who is comfortable following up with leads, engaging prospective patients, overcoming objections, and converting inquiries into consultations and treatments., • Experienced managing sales pipelines, tracking conversion rates, and holding team members accountable for timely and consistent follow-up., • Comfortable working with VIP clients and providing discreet, white-glove service., • Experienced leading multidisciplinary teams, including nurses, aestheticians, medical assistants, patient coordinators, and front-office staff., • Highly organized and capable of managing administrative responsibilities, staffing, scheduling, inventory, purchasing, and vendor relationships., • A proactive problem solver with exceptional communication, sales, and leadership skills., • Passionate about aesthetics, regenerative medicine, wellness, and delivering exceptional patient experiences., • Knowledgeable about HIPAA, OSHA requirements, and healthcare compliance. Key Responsibilities Sales and Patient Conversion • Take ownership of the practice’s sales process, from initial inquiry through consultation, treatment, and ongoing patient retention., • Ensure all new leads receive prompt, personalized, and consistent follow-up by phone, text, email, and CRM., • Actively engage prospective patients, answer questions, address objections, and convert qualified leads into scheduled consultations and treatments., • Manage the sales pipeline and ensure no viable lead is overlooked or allowed to go cold., • Establish and monitor sales goals, lead-response times, consultation bookings, conversion rates, treatment revenue, and patient retention., • Train, coach, and hold team members accountable for sales performance and follow-up standards., • Identify opportunities for treatment packages, memberships, cross-selling, and long-term patient relationships., • Review lead sources and sales data to improve marketing effectiveness and practice growth. Practice Operations and Administration, • Oversee daily operations and ensure a seamless, high-touch patient experience., • Recruit, hire, onboard, train, schedule, and manage clinical and administrative staff., • Manage employee performance, workplace standards, and day-to-day staffing needs., • Oversee inventory, order medical and office supplies, and maintain appropriate stock levels., • Manage vendor relationships, purchasing, service agreements, and operational expenses., • Coordinate provider schedules, patient flow, treatment-room readiness, and front-office operations., • Maintain accurate administrative systems, policies, records, and compliance procedures., • Ensure the practice operates efficiently and consistently reflects the standards of a luxury medical brand. Benefits: • 401(k), • Dental insurance, • Employee discount, • Health insurance, • Paid time offWork Location: In person