Front Desk Clerk - Part Time
15 hours ago
Milwaukee
Job DescriptionDescription: Position Overview: We are currently seeking a friendly and customer-focused Front Desk Clerk to join our team at Hampton Inn in Milwaukee WI. The Front Desk Clerk will be responsible for providing exceptional guest service, handling check-ins and check-outs, and assisting guests with inquiries and requests. The ideal candidate will have strong communication skills, attention to detail, and a passion for hospitality. Key Responsibilities: • Guest Check-In and Check-Out:, • Greet guests upon arrival and ensure a smooth check-in process., • Verify guest information, process payments, and issue room keys., • Provide information about hotel services, facilities, and local attractions., • Handle check-outs efficiently, processing payments and issuing receipts., • Customer Service:, • Respond to guest inquiries and requests promptly and courteously., • Resolve guest complaints and issues in a timely and professional manner., • Anticipate guest needs and provide personalized service to enhance their experience., • Maintain a positive and welcoming atmosphere at the front desk., • Reservation Management:, • Assist guests with making reservations, modifications, and cancellations., • Update reservation system with accurate guest information and special requests., • Ensure room availability and assign rooms based on guest preferences and hotel policies., • Administrative Tasks:, • Maintain accurate records of guest accounts, including charges and payments., • Prepare daily reports and balance cash drawers at the end of each shift., • Assist with administrative duties, including answering phones and responding to emails., • Safety and Security:, • Monitor the lobby and front desk area to ensure the safety and security of guests and staff., • Follow emergency procedures and protocols in case of incidents or emergencies., • Report any safety hazards or security concerns to management immediately. Requirements: Qualifications: • High school diploma or equivalent., • Previous experience in customer service or hospitality preferred., • Excellent communication and interpersonal skills., • Strong attention to detail and organizational abilities., • Ability to multitask and work in a fast-paced environment., • Proficiency in computer software, including MS Office and hotel management systems., • Willingness to work flexible hours, including evenings, weekends, and holidays. Benefits: • Competitive hourly wage., • Comprehensive training program., • Opportunities for advancement within the company., • Employee discounts on hotel stays and other amenities., • Flexible scheduling options.