Food Service Assistant Operations Manager
hace 6 días
Royal Oak
For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities. Position Title: Assistant Food Service Operations Manager Reports to: Food Service Operations Manager and General Manager (as applicable) Responsibilities • Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client., • Support implementation of operational systems, processes and policies in support of organizations mission, business needs, client & SSA expectations., • Assumes a supportive and strategic role in upcoming season planning for food concepts, equipment needs and operational excellence., • Supports department financial forecasts as necessary, information flow and management, business processes and organization planning. Supports oversight of merchandising for consistency, impulse sales, and driving per cap., • Oversee food service training and orientation of all staff according to the onsite handbook and set expectations by your guidance., • Ensure SSAfety training(s) completed with all staff upon hire., • Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively., • Maintains quality and facility cleanliness., • Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures., • Maintain a clean, safe and organized work environment for all employees and guests., • Supportive role in the responsibility of the day to day functions of all food services and programs. With specific focus to front of house operations., • Support facilitation of the maintenance and repairs of facility and equipment., • Maintains a close relationship with the client's staff to ensure a positive working relationship., • Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences and nutritional considerations., • Ensure invoices are given to office team ensuring smooth communication so that all vendors are paid within terms., • Supports management of all operational functions of the Food Department., • Supports management of payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc., • Manage employees in accordance with State and Federal labor laws., • Schedule appropriate staff levels in accordance with budget and business forecast., • Perform other tasks as deemed necessary., • Maintain a clean, safe and organized work environment., • Uphold and demonstrate a complete understanding of company policies and procedures. IDEA + Belonging • Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units., • Focuses on removing barriers and empowering growth and opportunity for team members at all levels., • Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary., • Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back. Job Requirements • Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel., • Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships., • Exceptional problem solving/decision making skills combined with the ability to be organized., • Demonstrates financial management, merchandising, analytical, planning and leadership skills., • Demonstrates the ability to remain flexible in a fast-paced environment., • Computer knowledge and skill level for basic office functions., • Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above., • Ability to work varied hours/days, including nights, weekends and holidays, as needed. Previous Experience • Two years operations management experience dependent on sales, more years experience may be applicable., • ServSafe or Food Handling Certified., • All education backgrounds eligible, must be 18 or older. SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Compensation and Benefits • Full-Time, non-exempt, eligible for overtime pay., • Paid Time Off plan: up to 144 hours based on tenure., • Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable., • Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods)., • SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family's serious medical conditions., • Up to 40 hours Paid Bereavement., • On-Demand Pay Program: Get access to a portion of earned wages before payday., • Meal Plan & Employee Discounts where applicable, • Tuition Discount through Partnership College, • Holiday pay of 1.5 the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day., • Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado : Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland : Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington : Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time. SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.