Great Neck
We are looking for friendly, customer oriented, and enthusiastic people to join the Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time! Position Summary: Key Holders are responsible for opening and closing a store and performs other administrative duties in a retail setting. Their main duties include assisting customers when needed, making sure the store is organized, neat and tidy and ensuring the alarm system is working properly. Job Functions: • Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly, • Partnering with store management, coach all store staff on inventory management best practices as they apply to each person's job duties, • Partnering with store management help to train employees to maintain and update plan-o-grams throughout the store, • Execute the daily operational, day-to-day goals and priorities assigned by store management, • Assist in the training and development of peers, • Open and close registers, • Responsible for counting money and making bank deposits while manager on duty, • Protect company assets by following all loss prevention procedures; train staff on same, • Maintain an open and positive relationship with store management team, • Address all safety concerns immediately, • Report all incidents and accidents immediately and complete online report form, • Update store management team about the progress of the store and staff on a regular basis, • Actively participate in daily huddle meetings, • Ensure all receiving is completed in compliance with company procedures to maintain an accurate inventory, • Review daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in-store and window displays and end caps and oversee necessary changes to improve overall presentation, • Monitor all store transfers and expedite all outstanding transfers, • Responsible for opening and closing the store and securing all store assets, • Process damaged and defective goods in a timely and accurate manner, • Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello's Ace Hardware, • Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction, • Be "customer ready" whenever you are on the stage/sales floor, • Recommend related items when appropriate and executes S.A.L.E.S. process, • Maintain awareness of all promotions and advertisements, • Uphold merchandising and store cleanliness standards, • Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized, • Know the proper way to answer the telephone, • Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor, • Advise store management of any pricing errors, • Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, screen repair, and keys, • Ensure all shipments are packed out in its proper home and all overstock is away, • Follow and enforce all policies in the company handbook, • Complete other duties as assigned Qualifications: • Retail Sales experience 1 year (Preferred), • Retail Math experience 1 year (Preferred), • Leadership experience 1 year (Preferred), • Bi-lingual (Preferred) Physical Requirements: • Walking: Frequent - Flat surfaces from point to point, • Standing: Constant - All work performed on feet, • Sitting: None, • Stooping: Frequent - To pick up cartons at floor level, • Reaching: Frequent - To a height of 6 feet, • Lifting: Frequent - Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably, • Hand Dexterity: Frequent - Must be able to use at least one hand to operate register and complete paperwork., • Pushing/Pulling: Frequent - Move hand jacks from place to place, • Carrying: Frequent - Up to 50 lbs., up to 10 feet, occasionally more, • Climbing: In-frequent - Stairs in storage rooms. ladders, • Vision: Constant - Read labels, recognize boxes, safety in working, • Hearing: Constant - Safety signals