Host // Grill 89 Westmont
hace 5 años
Westmont
Job DescriptionJob Description: Job Summary Cheerfully greets and seats all Guests in a friendly manner and assists in maintaining the overall Guest flow of the restaurant. Addresses Guests on their entrance and departure in a manner such that will feel welcome and want to return. Key Performance Elements/Essential Functions • Opens door for Guests as they arrive and depart., • Warmly greets and seats Guests as they enter the restaurant, accommodating any special needs (boosters, high chairs, disabilities)., • Manages Guests expectations when there is a wait., • Handles incoming calls courteously and efficiently, following established guidelines., • Acknowledge Guests as they leave and invite them to come back to the restaurant., • Performs other functions as time permits and as necessary including, but not limited to, rolling silverware, running food to tables, bussing tables, inspecting restrooms and building exterior, etc., • Has a good working knowledge of restaurant, e.g., hours of operation, directions to the restaurant, food & beverage menu selections, general restaurant information (credit cards accepted, check policies, take-out programs, etc., • Attempts to resolve all Guest complaints, striving for a flawless recovery to build brand loyalty. Advises management IMMEDIATELY of any Guest complaint, • Ensures a harassment free environment through proper personal conduct., • Upholds safety and security standards at all times., • Assists in the ongoing cleanliness and maintenance of all Greeter areas Reports any deficiencies to management., • Responsible for maintenance of all menus, Point of Sale Merchandise, Promotional Materials and other such items that reside in the Greeter area report any deficiencies to management., • Completes assigned weekly cleaning projects., • Maintains professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards., • Complete other job duties as assigned by the Manager. Key Competencies/Characteristics • Lives our Core Values & Disciplines., • Friendly, easy going and pleasant/smiles easily., • Inspires cooperation and teamwork through self-confidence, positive attitude, and enthusiasm., • Self-Disciplined., • Able to remain positive and calm under stressful conditions., • Strong commitment to serving others., • Dependable, trustworthy., • Willing to extend themselves to the Guests they serve Hospitable., • Genuinely warm and sensitive/polite., • Exhibits neat, clean and professional image at all times. Physical Requirements • Able to lift and carry up to 15 pounds, • Able to stand and exert well-paced mobility for up to 4 hours at a time., • Able to speak clearly and listen attentively to Guests/employees., • Must meet any federal, state, county or municipal regulations pertaining to the service of food and beverages. Additional Information • Extreme environmental demands on front of house people are few. The majority of work takes place indoors in climate controlled areas., • The only chemicals involved are those of the cleaning kind. Training is given as to the appropriate use of these chemicals., • During a typical shift a front of the house Team Member will have intense Guest contact and be involved in moderately to very stressful situations., • Team Members must work well with limited supervision within their specific position functions but must be highly interactive with other Team Members to accomplish work. Experience Requirements • Minimum 6 months experience working in a hospitality, retail, or customer service role