Shift Supervisor - Quick Service Restaurant (QSR)
5 days ago
Kingston
Job Description Position Overview We are seeking an energetic and motivated Shift Supervisor to help lead daily operations in a fast-paced Quick Service Restaurant (QSR). This role is ideal for an experienced restaurant leader who thrives in a high-energy environment, enjoys developing teams, and is passionate about delivering exceptional guest experiences. The Shift Supervisor is responsible for leading restaurant operations during assigned shifts, ensuring excellent customer service, maintaining operational standards, and supporting the development of team members. The ideal candidate is organized, adaptable, and confident making decisions while leading by example. Key Responsibilities Shift Leadership • Lead daily restaurant operations during assigned shifts., • Ensure exceptional guest service, food quality, cleanliness, and speed of service., • Delegate responsibilities and provide direction to team members throughout each shift., • Address operational challenges quickly while maintaining a positive guest experience., • Serve as the Manager on Duty during assigned shifts when required. Team Development • Train, coach, and support team members to ensure consistent performance., • Reinforce company policies, procedures, and service standards., • Assist with onboarding and ongoing development of new employees., • Foster a positive, team-oriented work environment built on accountability and respect. Operations • Ensure opening, shift change, and closing procedures are completed accurately., • Monitor food preparation, product quality, and restaurant cleanliness., • Identify operational needs and proactively address staffing, inventory, or service challenges., • Support inventory management, product rotation, and food safety procedures., • Maintain compliance with health, safety, and sanitation regulations. Cash & Inventory Control • Follow established cash handling and reconciliation procedures., • Assist with cash counts, deposits, and register accountability., • Help minimize waste and maintain inventory accuracy., • Protect company assets by following operational controls and security procedures. Qualifications • Previous leadership experience in a Quick Service Restaurant (QSR), Fast Casual, or high-volume food service environment preferred., • Experience as a Shift Leader, Shift Supervisor, Assistant Manager, or Team Lead is highly desirable., • Strong leadership, communication, and interpersonal skills., • Ability to make sound decisions in a fast-paced environment., • Excellent organizational and problem-solving abilities., • Flexible availability, including evenings, weekends, and holidays. Physical Requirements • Ability to stand and walk for the duration of scheduled shifts., • Frequently bend, stoop, reach, and perform repetitive motions., • Ability to work at a fast pace while maintaining quality and service standards., • Lift and carry up to 50 pounds as needed., • Comfortable working in a kitchen environment with exposure to heat, cold, and noise. What We're Looking For The ideal candidate is someone who: • Leads with a positive attitude and strong work ethic., • Communicates effectively and motivates others., • Stays calm under pressure and makes confident decisions., • Leads by example and maintains high operational standards., • Is passionate about hospitality, teamwork, and guest satisfaction., • Takes ownership of shift performance and continuously looks for ways to improve operations. Compensation & Benefits • Competitive hourly pay, • Performance-based advancement opportunities, • Paid training, • Flexible scheduling, • Employee meal and discount programs, • Opportunities for career growth into Assistant Manager and General Manager roles, • Supportive and team-focused work environment Why Join Us? If you're a hands-on leader who enjoys working in a fast-paced restaurant environment and wants to build a career in restaurant management, this is an excellent opportunity to grow with a successful Quick Service Restaurant concept while making a meaningful impact on your team and guests every day. Company DescriptionThe Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.