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Your experience matters At Memorial Medical Center, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a person. As a registered nurse (RN) joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve. Department/Unit Summary • Provides direct patient care using the nursing process and supports unit coordination activities to promote safe, high-quality outcomes. Serves as a resource to staff and assists with scheduling, education, and performance initiatives. Reports to the Director or Manager of Department., • Coordinates staff scheduling, educational/development activities, and performance evaluations., • Identifies and resolves issues affecting delivery of clinical services and patient flow., • Performs quality assurance studies and assists with implementation of QA/QI initiatives., • Serves as a resource to staff and external contacts regarding clinical standards, policies, and procedures., • Monitors departmental compliance with accreditation, legal, and The Joint Commission requirements., • Provides direct patient care as needed in accordance with scope and standards of practice., • Participates in performance improvement and continuing education., • Provides quality patient care and works other shifts/units as needed; may be assigned on-call., • Maintains regular and reliable attendance., • Performs other duties as assigned. How you'll contribute You'll make an impact by utilizing your specialized plan-of-care intervention and serving as a patient-care innovator. You will shape exceptional patient journeys every day and leverage your skills and our cutting-edge technology to directly impact patient wellbeing. What we offer Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: • $15,000 sign-on bonus for full time., • Relocation assistance, • Shift differentials, • Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts, • Competitive paid time off and extended illness bank package for full-time employees, • Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage, • Tuition reimbursement, loan assistance, and 401(k) matching, • Employee assistance program including mental, physical, and financial wellness, • Professional development and growth opportunities Qualifications and requirements Applicants should have a current state RN license and possess an associate's degree from an accredited nursing school. Additional requirements include: • Basic Life Support certification is required within 30 days of hire., • ACLS and PALS are required within six months of hire., • One year of experience preferred About our Health System Memorial Medical Center is a 199 bed acute hospital located in Las Cruces, NM and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. EEOC Statement "Memorial Medical Center is an Equal Opportunity Employer. MMC is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Do you have a passion for sales and helping people find the right solutions? If you're ready to thrive in a fast-paced, goal-oriented environment, we want you on our team! We’re hiring Call Center Sales Representatives who are confident, driven, and ready to make an impact. This is your chance to join a dynamic team where your skills are valued, and your success is rewarded. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound calls to potential and existing customers, • Promote and sell products or services tailored to customer needs, • Handle objections and close sales effectively, • Meet or exceed sales quotas and performance metrics, • Maintain accurate records of sales activities and customer interactions, • Follow up on leads and respond to customer inquiries, • Stay informed about product updates, promotions, and offerings Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or GED required, • Fluent in English and Spanish (spoken and written), • Strong sales and persuasion skills, • Excellent communication and negotiation abilities, • Ability to work in a fast-paced, target-driven environment, • Previous sales or telemarketing experience is a plus

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking enthusiastic and customer-focused Customer Service Representatives to join our team. In this role, you will provide exceptional support across inbound customer service, help desk, technical support, and back-office functions for a variety of commercial and public sector clients. You will assist customers with product and service inquiries, troubleshoot basic technical issues, resolve account-related concerns, and represent some of the world's most recognized brands with professionalism and care. Whether you are starting your career or looking to build on your customer service experience, this is an excellent opportunity to grow within a supportive environment. We provide comprehensive, industry-leading training and offer clear career progression opportunities into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound customer interactions in a courteous, timely, and professional manner., • Listen actively to customers, identify their needs, and provide accurate solutions to resolve inquiries., • Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related questions., • Research and gather information across multiple systems to resolve customer concerns or coordinate with other departments when necessary., • Process customer requests, claims, and account updates accurately while maintaining detailed documentation., • Utilize company systems, technology, and knowledge resources to effectively manage customer accounts., • Follow all client-specific processes, scripts, policies, and compliance requirements., • Escalate complex customer concerns to the appropriate departments or management team when required., • Strive to achieve first-contact resolution through effective problem-solving and communication., • Protect confidential and personal customer information by adhering to company policies and data privacy standards., • Participate in ongoing training sessions, team meetings, and development activities to stay current with products, systems, and processes., • Meet established performance, quality, attendance, and schedule adherence expectations., • Contribute to a positive team environment while consistently delivering an outstanding customer experience. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Previous experience using computers for data entry and customer support activities., • Excellent verbal and written communication skills in English., • Ability to type accurately at a minimum of 20 words per minute., • Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for applicable work-from-home positions., • Strong organizational, time management, and multitasking skills., • Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook., • Comfortable using Windows-based applications and learning new software systems., • Strong analytical and problem-solving abilities with the confidence to troubleshoot customer concerns., • Excellent conflict resolution, negotiation, and interpersonal skills., • Customer-focused with empathy, patience, professionalism, and a genuine desire to help others., • Ability to thrive in a fast-paced, constantly evolving environment., • Dependable with excellent attendance and punctuality., • Strong team player with a positive attitude and willingness to learn., • Ability to work scheduled shifts, including the required training period Preferred • One year of experience in a contact centre environment supporting customer service, technical support, inside sales, back-office operations, live chat, or administrative support., • Previous experience supporting state or federal government programs is advantageous but not required.

Job Description Overview CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period, • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking skilled and dependable Contact Center Representative (Level II) to support a variety of inbound and outbound customer service and sales initiatives. In this role, you’ll interact directly with customers to address inquiries, resolve complaints, troubleshoot service issues, and promote relevant products and services. Our clients include government programs and some of the most recognizable global brands. This is a full-time, on-site position that includes paid training and offers clear paths for career advancement into roles such as Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Manage inbound and outbound calls in a courteous, timely, and professional manner, • Resolve customer issues effectively, aiming for first call resolution, • Research internal systems to retrieve missing information and collaborate with other departments as needed, • Accurately document customer interactions and process claims, • Conduct needs-based conversations to identify the best solutions for customers, • Use training resources and knowledge bases to provide accurate information while following scripts and procedures, • Maintain confidentiality and handle sensitive information appropriately, • Escalate complex issues to the appropriate personnel when necessary, • Participate in training sessions and team meetings to stay current on updates and best practices, • Adhere to attendance and scheduling requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years or older, • High school diploma or equivalent, • Strong written, verbal, and organizational communication skills, • Typing speed of at least 20 words per minute, • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), • Familiarity with Windows operating systems, • Highly reliable with excellent time management and punctuality, • Strong problem-solving, troubleshooting, and follow-up skills, • Conflict resolution and negotiation abilities, • Customer-focused with empathy, patience, and professionalism, • Ability to multitask, self-manage, and stay focused, • Team-oriented with a collaborative mindset, • Comfortable working in a fast-paced, dynamic environment, • Excellent interpersonal skills and the ability to build rapport with customers and colleagues

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you're answering questions, resolving concerns, or guiding customers to the right solutions, you'll play an important role in creating a positive customer experience. If you're dependable, customer-focused, and enjoy working in a fast-paced environment, we'd love to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Answer inbound and/or make outbound customer calls professionally and courteously., • Assist customers with questions, account inquiries, and general support., • Resolve customer concerns while maintaining a positive experience., • Accurately document customer interactions in company systems., • Meet productivity, quality, and attendance expectations., • Follow company policies and established call procedures., • Maintain confidentiality of customer information., • Collaborate with team members and supervisors to improve customer satisfaction. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older., • High school diploma or GED required., • Fluent in English., • Strong verbal and written communication skills., • Excellent problem-solving and active listening abilities., • Ability to multitask and work in a fast-paced environment., • Previous customer service experience is an advantage but not required.Nice to Have, • Previous outbound sales experience., • Call center sales experience., • Experience meeting sales quotas., • CRM software experience., • Upselling or cross-selling experience., • Bilingual or multilingual skills.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring a results-driven Collections Representative to join our dynamic BPO contact center. In this role, you’ll be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records all while delivering exceptional customer service. If you have strong communication skills, a persuasive personality, and a commitment to resolving financial issues with professionalism and empathy, we want to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound calls to customers regarding overdue payments and account status., • Negotiate payment plans and settlements in line with company policies and customer circumstances., • Update customer accounts and document all collection activities accurately in the system., • Follow up on broken promises and maintain consistent contact with debtors., • Handle disputes professionally and escalate complex cases to the appropriate department., • Ensure full compliance with regulatory standards and maintain confidentiality of customer information., • Meet or exceed daily and monthly collection targets and call quality standards. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent required; further education is a plus, • 1–2 years of experience in collections or a similar contact center role, • Strong negotiation and conflict resolution skills, • Ability to remain calm and professional under pressure, • Familiarity with debt collection laws and practices, • Fluency in English required; Spanish fluency is a strong advantage

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator who thrives in a results-driven environment? We’re seeking Collections Representatives who are professional, empathetic, and motivated to help customers resolve outstanding balances while maintaining respectful and solution-focused interactions. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Customer Outreach: Contact customers via phone and email regarding overdue accounts to discuss balances and payment options., • Negotiation: Work with customers to establish realistic and effective repayment plans or settlements., • Follow-Up: Monitor and follow up on missed payments and broken promises to pay., • Account Management: Update customer records, payment statuses, and notes in the system accurately and promptly., • Compliance: Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies., • Documentation: Maintain detailed and organized records of all interactions and collection efforts., • Performance Goals: Consistently meet or exceed daily and monthly collection targets. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or GED required, • Bilingual in English and Spanish (required), • Strong negotiation and conflict resolution skills, • Ability to remain calm, professional, and empathetic under pressure, • Familiarity with debt collection laws and best practices is a plus, • Previous experience in collections, customer service, or call center environments preferred

Job Description Overview CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. Responsibilities WHAT DOES A CALL CENTRE REPRESENTATIVE DO? Develop your abilities and grow with our team, interacting with customers from coast to coast making outbound calls. Call Centre Representatives are responsible for the following tasks: • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Recognize sales opportunity and apply sales skills to upgrade, • Explain and position the products and processes with customers, • Appropriately escalate customer dissatisfaction with managerial team, • Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re looking for enthusiastic individuals who are passionate about delivering exceptional customer service and thrive in a team-oriented environment. Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Answer inbound calls and respond to customer inquiries., • Provide accurate information regarding products and services., • Resolve customer complaints with professionalism and empathy., • Document all customer interactions in the CRM system., • Follow communication scripts and standard operating procedures., • Meet or exceed performance metrics including call quality and handle time., • Collaborate with team members and supervisors to improve service delivery. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older., • High school diploma or GED required., • Fluent in English and Spanish (spoken and written)., • Strong verbal and written communication skills., • Ability to multitask and manage time effectively., • Basic computer literacy and typing skills., • Previous customer service or call center experience is a plus.

\n • Specialty: CRNA\n, • Practice Setting: OR/Surgery Dept. Level 3 trauma center\n, • Dates/Coverage Needed: Beginning ASAC - FT for 3 months with the option to extend. Monday-Friday and open to 8's or 10's. Call back response time is 30 mins. Call Ratio is typically 1:10. Call Back is 30%.\n, • Staffing Mix/Supervision: CRNA's work independently\n, • Case Mix: MUST be able to perform regional blocks. General, ortho, vascular, neuro, OB, Peds (TBD ages). No hearts, no neonates, and no trauma.\n, • Credentialing Time-Frame: 90 days\n, • Certifications: ACLS, BLS, PALS\n, • Active NM License: Must have active NM license or currently in the process of reactivating one\n\n\n \n The Independence Difference:\n\n\n \n Never worry about your travel accommodations again! In addition to our in-house travel team, IAS is proud to partner with Christopherson Travel for additional after-hours support.\n • All Independence providers will have access to comprehensive benefits including healthcare coverage through the Independent Contractors Benefits Association (ICBA).\n \n Never wait for payday, we pay our providers weekly!\n • Sit back and relax while IAS takes care of your new licensing! We will handle logistics and cover the cost.\n, • Refer an Anesthesia Provider: Earn $1,000 if your referral signs on with us and works 160 hours. Earn even more for multiple referrals!\n, • Introducing Loyalty Program for IAS CRNAs. To learn how you can earn an annual bonus, talk to an IAS recruiter today.\n

$5000 Sign On Bonus Offered! Job Type: Full-time Deficiency free survey 2022! Schedule: (Pick your schedule) • 6PM-6AM, • 6AM-6PM Full-time employees are eligable for benefits Benefits: • 401(k), • Dental insurance, • Health insurance, • Life insurance, • Vision insurance Job Summary We believe that nursing is a work of the heart. To provide the best resident care, we promote a culture that is both employee and patient based. We build on trust, compassion and strong communication. We reward our employees with competitive wages, raises and bonuses. Come for the job but stay for the challenge! Don't be a stranger come apply today! We accept walk-in interviews 175 Roadrunner Pkwy, Las Cruces, NM 88011, USA or call us at (817) 335-3030 for on-the-spot interviews! Licensed Vocational Nurse (LVN) will provide outstanding care to our patients and ensure that patient’s needs are met in accordance with standards of practice, physician orders, center policies as well as state, federal and local guidelines. QUALIFICATIONS • Current LVN/LPN license in practicing state., • Current BLS/CPR certification or willingness to acquire one., • Experience in nursing management is preferred but not required. RESPONSIBILITIES • Follows established procedure for charting and incident reporting., • Follows company procedures for narcotic counting, pharmacy orders, and restraint reduction., • Documents any change in patient's conditions including but not limited to nutritional problems, infections, skin conditions, weight loss or any other noticeable changes., • Utilizes the Quality Life Manual for identification, placement, and monitoring of patients in the appropriate programs., • Document and notify applicable departments of any patient's room changes, LOA, new admits, or discharges., • Makes rounds with physicians when necessary. The Villages of Las Cruces provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #LasCrucesVillage

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced Client Account Manager II to join our dynamic contact center team. In this role, you will be responsible for managing complex Business Process Outsourcing (BPO) accounts, fostering strong client partnerships, and ensuring the successful delivery of services across enterprise and public sector accounts. As the primary liaison between clients and internal operational teams, you will oversee account performance, drive client satisfaction, and identify opportunities to strengthen relationships and support business growth. You will work collaboratively with cross-functional teams to ensure service excellence, operational efficiency, and the achievement of client objectives. The ideal candidate will have extensive experience managing contact center client accounts, with a strong understanding of both contact center operations and client relationship management. Experience supporting enterprise-level and public sector clients is highly desirable. You should be an exceptional communicator and presenter, capable of building trusted relationships with stakeholders at all levels. A proactive mindset, strong sense of ownership, excellent problem-solving skills, and a commitment to delivering outstanding client service are essential for success in this role. This is a full-time, office-based position that requires regular onsite attendance and the flexibility to travel up to 20% of the time for client meetings, business reviews, and operational support. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Develop a detailed understanding of client products and services, • Process design and implementation, • Client scorecards and business reviews, • Ongoing continuous improvement, • Issue identification and resolution, • Project management of new launches and initiatives, • Program efficiency and financial performance Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Looking to add an experienced Call Center Client Account Manager I to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-level position requiring experience in account management of contact center clients. Experience in both contact center operations and client services or account management is preferred. Candidates for this role should be strong public speakers, excellent at building strong professional relationships, display a high degree of ownership, and possess a strong work ethic. This is a full-time position and requires the employee to report to the office and travel up to 20% of their time. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Enterprise Account Managers are responsible for managing the day-to-day client relationship including strategic planning, change management, process creation and adherence, and service delivery. In this role, you will act as the primary point of contact for the client and the MCI operations and shared services team. Our Enterprise Account Managers are responsible for the following tasks: • Develop a detailed understanding of client products and services, • Process design and implementation, • Client scorecards and business reviews, • Ongoing continuous improvement, • Issue identification and resolution, • Project management of new launches and initiatives, • Program efficiency and financial performance Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Children’s Hospital of Michigan Pediatric Neurologists in Detroit, MI Practice Pediatric Neurology in a High-Acuity, Academic, Multidisciplinary Environment At Children’s Hospital of Michigan, pediatric neurologists practice within a system built for complex care, academic involvement, and real collaboration across specialties. This is an opportunity to work within a high-acuity pediatric program grounded in family-centered care, supported by advanced neurodiagnostics and the full infrastructure of Tenet Healthcare. As a Pediatric Neurologist with Children’s Hospital of Michigan, you’ll provide evidence-based, empathetic, and highly specialized care to children with neurological conditions, working closely with neurosurgery, radiology, and critical care teams in complex clinical settings. The program supports more than 11,000 clinic visits annually and offers a balanced structure that includes six outpatient clinics per week, inpatient rotations ranging from 4–8 weeks per year, and shared weekend call coverage approximately once every 4–8 weeks alongside Pediatric Neurology and Adult Neurology residents. What You Can Expect: A Level 4 Epilepsy Center managing complex seizure disorders with dedicated EMU A Level 1 Trauma Center supporting high-acuity pediatric cases Multidisciplinary collaboration across neurology, neurosurgery, radiology, and ICU teams Access to advanced neuroimaging including 3T, MRI, PET, DTI, and low-radiation CT Gene Therapy for neuromuscular disorders Various Multidisciplinary Pediatric Neurology Clinics including Tuberous Sclerosis/Sturge-Weber Syndrome Clinic, Epilepsy Clinic, Concussion Clinic, Functional Neurological Disorder Clinic, Sleep Clinic, Muscular Dystrophy Clinic. ACGME-accredited pediatric neurology residency and pediatric epilepsy fellowship program: 2-3 pediatric neurology residents per year and 1 pediatric epilepsy fellow per year A team of fellowship-trained child neurologists and specialized APPs, NP’s, RN’s and MA’s Academic affiliation with opportunities to teach, mentor, and contribute to research Exposure to subspecialties including epilepsy, neurogenetics, neuromuscular disorders, and developmental neurology Children’s Hospital of Michigan offers a collegial, multidisciplinary environment where care is coordinated, communication is direct, and physicians are supported by both clinical teams and system infrastructure. This is a setting designed to keep your focus on patient care while still engaging in academic medicine and complex case management. Benefits Include: Comprehensive medical, dental, and vision coverage 401(k) with company match PTO and flexible scheduling Disability, life, and income protection programs Employee assistance and wellness resources If you’re looking for a pediatric neurology role where your work spans complex care, academic involvement, and real clinical collaboration, this is where that comes together.

Children’s Hospital of Michigan Pediatric Neurologists in Detroit, MI Practice Pediatric Neurology in a High-Acuity, Academic, Multidisciplinary Environment At Children’s Hospital of Michigan, pediatric neurologists practice within a system built for complex care, academic involvement, and real collaboration across specialties. This is an opportunity to work within a high-acuity pediatric program grounded in family-centered care, supported by advanced neurodiagnostics and the full infrastructure of Tenet Healthcare. As a Pediatric Neurologist with Children’s Hospital of Michigan, you’ll provide evidence-based, empathetic, and highly specialized care to children with neurological conditions, working closely with neurosurgery, radiology, and critical care teams in complex clinical settings. The program supports more than 11,000 clinic visits annually and offers a balanced structure that includes six outpatient clinics per week, inpatient rotations ranging from 4–8 weeks per year, and shared weekend call coverage approximately once every 4–8 weeks alongside Pediatric Neurology and Adult Neurology residents. What You Can Expect: A Level 4 Epilepsy Center managing complex seizure disorders with dedicated EMU A Level 1 Trauma Center supporting high-acuity pediatric cases Multidisciplinary collaboration across neurology, neurosurgery, radiology, and ICU teams Access to advanced neuroimaging including 3T, MRI, PET, DTI, and low-radiation CT Gene Therapy for neuromuscular disorders Various Multidisciplinary Pediatric Neurology Clinics including Tuberous Sclerosis/Sturge-Weber Syndrome Clinic, Epilepsy Clinic, Concussion Clinic, Functional Neurological Disorder Clinic, Sleep Clinic, Muscular Dystrophy Clinic. ACGME-accredited pediatric neurology residency and pediatric epilepsy fellowship program: 2-3 pediatric neurology residents per year and 1 pediatric epilepsy fellow per year A team of fellowship-trained child neurologists and specialized APPs, NP’s, RN’s and MA’s Academic affiliation with opportunities to teach, mentor, and contribute to research Exposure to subspecialties including epilepsy, neurogenetics, neuromuscular disorders, and developmental neurology Children’s Hospital of Michigan offers a collegial, multidisciplinary environment where care is coordinated, communication is direct, and physicians are supported by both clinical teams and system infrastructure. This is a setting designed to keep your focus on patient care while still engaging in academic medicine and complex case management. Benefits Include: Comprehensive medical, dental, and vision coverage 401(k) with company match PTO and flexible scheduling Disability, life, and income protection programs Employee assistance and wellness resources If you’re looking for a pediatric neurology role where your work spans complex care, academic involvement, and real clinical collaboration, this is where that comes together.

Children’s Hospital of Michigan Pediatric Neurologists in Detroit, MI Practice Pediatric Neurology in a High-Acuity, Academic, Multidisciplinary Environment At Children’s Hospital of Michigan, pediatric neurologists practice within a system built for complex care, academic involvement, and real collaboration across specialties. This is an opportunity to work within a high-acuity pediatric program grounded in family-centered care, supported by advanced neurodiagnostics and the full infrastructure of Tenet Healthcare. As a Pediatric Neurologist with Children’s Hospital of Michigan, you’ll provide evidence-based, empathetic, and highly specialized care to children with neurological conditions, working closely with neurosurgery, radiology, and critical care teams in complex clinical settings. The program supports more than 11,000 clinic visits annually and offers a balanced structure that includes six outpatient clinics per week, inpatient rotations ranging from 4–8 weeks per year, and shared weekend call coverage approximately once every 4–8 weeks alongside Pediatric Neurology and Adult Neurology residents. What You Can Expect: A Level 4 Epilepsy Center managing complex seizure disorders with dedicated EMU A Level 1 Trauma Center supporting high-acuity pediatric cases Multidisciplinary collaboration across neurology, neurosurgery, radiology, and ICU teams Access to advanced neuroimaging including 3T, MRI, PET, DTI, and low-radiation CT Gene Therapy for neuromuscular disorders Various Multidisciplinary Pediatric Neurology Clinics including Tuberous Sclerosis/Sturge-Weber Syndrome Clinic, Epilepsy Clinic, Concussion Clinic, Functional Neurological Disorder Clinic, Sleep Clinic, Muscular Dystrophy Clinic. ACGME-accredited pediatric neurology residency and pediatric epilepsy fellowship program: 2-3 pediatric neurology residents per year and 1 pediatric epilepsy fellow per year A team of fellowship-trained child neurologists and specialized APPs, NP’s, RN’s and MA’s Academic affiliation with opportunities to teach, mentor, and contribute to research Exposure to subspecialties including epilepsy, neurogenetics, neuromuscular disorders, and developmental neurology Children’s Hospital of Michigan offers a collegial, multidisciplinary environment where care is coordinated, communication is direct, and physicians are supported by both clinical teams and system infrastructure. This is a setting designed to keep your focus on patient care while still engaging in academic medicine and complex case management. Benefits Include: Comprehensive medical, dental, and vision coverage 401(k) with company match PTO and flexible scheduling Disability, life, and income protection programs Employee assistance and wellness resources If you’re looking for a pediatric neurology role where your work spans complex care, academic involvement, and real clinical collaboration, this is where that comes together.

Children’s Hospital of Michigan Pediatric Neurologists in Detroit, MI Practice Pediatric Neurology in a High-Acuity, Academic, Multidisciplinary Environment At Children’s Hospital of Michigan, pediatric neurologists practice within a system built for complex care, academic involvement, and real collaboration across specialties. This is an opportunity to work within a high-acuity pediatric program grounded in family-centered care, supported by advanced neurodiagnostics and the full infrastructure of Tenet Healthcare. As a Pediatric Neurologist with Children’s Hospital of Michigan, you’ll provide evidence-based, empathetic, and highly specialized care to children with neurological conditions, working closely with neurosurgery, radiology, and critical care teams in complex clinical settings. The program supports more than 11,000 clinic visits annually and offers a balanced structure that includes six outpatient clinics per week, inpatient rotations ranging from 4–8 weeks per year, and shared weekend call coverage approximately once every 4–8 weeks alongside Pediatric Neurology and Adult Neurology residents. What You Can Expect: A Level 4 Epilepsy Center managing complex seizure disorders with dedicated EMU A Level 1 Trauma Center supporting high-acuity pediatric cases Multidisciplinary collaboration across neurology, neurosurgery, radiology, and ICU teams Access to advanced neuroimaging including 3T, MRI, PET, DTI, and low-radiation CT Gene Therapy for neuromuscular disorders Various Multidisciplinary Pediatric Neurology Clinics including Tuberous Sclerosis/Sturge-Weber Syndrome Clinic, Epilepsy Clinic, Concussion Clinic, Functional Neurological Disorder Clinic, Sleep Clinic, Muscular Dystrophy Clinic. ACGME-accredited pediatric neurology residency and pediatric epilepsy fellowship program: 2-3 pediatric neurology residents per year and 1 pediatric epilepsy fellow per year A team of fellowship-trained child neurologists and specialized APPs, NP’s, RN’s and MA’s Academic affiliation with opportunities to teach, mentor, and contribute to research Exposure to subspecialties including epilepsy, neurogenetics, neuromuscular disorders, and developmental neurology Children’s Hospital of Michigan offers a collegial, multidisciplinary environment where care is coordinated, communication is direct, and physicians are supported by both clinical teams and system infrastructure. This is a setting designed to keep your focus on patient care while still engaging in academic medicine and complex case management. Benefits Include: Comprehensive medical, dental, and vision coverage 401(k) with company match PTO and flexible scheduling Disability, life, and income protection programs Employee assistance and wellness resources If you’re looking for a pediatric neurology role where your work spans complex care, academic involvement, and real clinical collaboration, this is where that comes together.

Children’s Hospital of Michigan Pediatric Neurologists in Detroit, MI Practice Pediatric Neurology in a High-Acuity, Academic, Multidisciplinary Environment At Children’s Hospital of Michigan, pediatric neurologists practice within a system built for complex care, academic involvement, and real collaboration across specialties. This is an opportunity to work within a high-acuity pediatric program grounded in family-centered care, supported by advanced neurodiagnostics and the full infrastructure of Tenet Healthcare. As a Pediatric Neurologist with Children’s Hospital of Michigan, you’ll provide evidence-based, empathetic, and highly specialized care to children with neurological conditions, working closely with neurosurgery, radiology, and critical care teams in complex clinical settings. The program supports more than 11,000 clinic visits annually and offers a balanced structure that includes six outpatient clinics per week, inpatient rotations ranging from 4–8 weeks per year, and shared weekend call coverage approximately once every 4–8 weeks alongside Pediatric Neurology and Adult Neurology residents. What You Can Expect: A Level 4 Epilepsy Center managing complex seizure disorders with dedicated EMU A Level 1 Trauma Center supporting high-acuity pediatric cases Multidisciplinary collaboration across neurology, neurosurgery, radiology, and ICU teams Access to advanced neuroimaging including 3T, MRI, PET, DTI, and low-radiation CT Gene Therapy for neuromuscular disorders Various Multidisciplinary Pediatric Neurology Clinics including Tuberous Sclerosis/Sturge-Weber Syndrome Clinic, Epilepsy Clinic, Concussion Clinic, Functional Neurological Disorder Clinic, Sleep Clinic, Muscular Dystrophy Clinic. ACGME-accredited pediatric neurology residency and pediatric epilepsy fellowship program: 2-3 pediatric neurology residents per year and 1 pediatric epilepsy fellow per year A team of fellowship-trained child neurologists and specialized APPs, NP’s, RN’s and MA’s Academic affiliation with opportunities to teach, mentor, and contribute to research Exposure to subspecialties including epilepsy, neurogenetics, neuromuscular disorders, and developmental neurology Children’s Hospital of Michigan offers a collegial, multidisciplinary environment where care is coordinated, communication is direct, and physicians are supported by both clinical teams and system infrastructure. This is a setting designed to keep your focus on patient care while still engaging in academic medicine and complex case management. Benefits Include: Comprehensive medical, dental, and vision coverage 401(k) with company match PTO and flexible scheduling Disability, life, and income protection programs Employee assistance and wellness resources If you’re looking for a pediatric neurology role where your work spans complex care, academic involvement, and real clinical collaboration, this is where that comes together.

Children’s Hospital of Michigan Pediatric Neurologists in Detroit, MI Practice Pediatric Neurology in a High-Acuity, Academic, Multidisciplinary Environment At Children’s Hospital of Michigan, pediatric neurologists practice within a system built for complex care, academic involvement, and real collaboration across specialties. This is an opportunity to work within a high-acuity pediatric program grounded in family-centered care, supported by advanced neurodiagnostics and the full infrastructure of Tenet Healthcare. As a Pediatric Neurologist with Children’s Hospital of Michigan, you’ll provide evidence-based, empathetic, and highly specialized care to children with neurological conditions, working closely with neurosurgery, radiology, and critical care teams in complex clinical settings. The program supports more than 11,000 clinic visits annually and offers a balanced structure that includes six outpatient clinics per week, inpatient rotations ranging from 4–8 weeks per year, and shared weekend call coverage approximately once every 4–8 weeks alongside Pediatric Neurology and Adult Neurology residents. What You Can Expect: A Level 4 Epilepsy Center managing complex seizure disorders with dedicated EMU A Level 1 Trauma Center supporting high-acuity pediatric cases Multidisciplinary collaboration across neurology, neurosurgery, radiology, and ICU teams Access to advanced neuroimaging including 3T, MRI, PET, DTI, and low-radiation CT Gene Therapy for neuromuscular disorders Various Multidisciplinary Pediatric Neurology Clinics including Tuberous Sclerosis/Sturge-Weber Syndrome Clinic, Epilepsy Clinic, Concussion Clinic, Functional Neurological Disorder Clinic, Sleep Clinic, Muscular Dystrophy Clinic. ACGME-accredited pediatric neurology residency and pediatric epilepsy fellowship program: 2-3 pediatric neurology residents per year and 1 pediatric epilepsy fellow per year A team of fellowship-trained child neurologists and specialized APPs, NP’s, RN’s and MA’s Academic affiliation with opportunities to teach, mentor, and contribute to research Exposure to subspecialties including epilepsy, neurogenetics, neuromuscular disorders, and developmental neurology Children’s Hospital of Michigan offers a collegial, multidisciplinary environment where care is coordinated, communication is direct, and physicians are supported by both clinical teams and system infrastructure. This is a setting designed to keep your focus on patient care while still engaging in academic medicine and complex case management. Benefits Include: Comprehensive medical, dental, and vision coverage 401(k) with company match PTO and flexible scheduling Disability, life, and income protection programs Employee assistance and wellness resources If you’re looking for a pediatric neurology role where your work spans complex care, academic involvement, and real clinical collaboration, this is where that comes together.

Children’s Hospital of Michigan Pediatric Neurologists in Detroit, MI Practice Pediatric Neurology in a High-Acuity, Academic, Multidisciplinary Environment At Children’s Hospital of Michigan, pediatric neurologists practice within a system built for complex care, academic involvement, and real collaboration across specialties. This is an opportunity to work within a high-acuity pediatric program grounded in family-centered care, supported by advanced neurodiagnostics and the full infrastructure of Tenet Healthcare. As a Pediatric Neurologist with Children’s Hospital of Michigan, you’ll provide evidence-based, empathetic, and highly specialized care to children with neurological conditions, working closely with neurosurgery, radiology, and critical care teams in complex clinical settings. The program supports more than 11,000 clinic visits annually and offers a balanced structure that includes six outpatient clinics per week, inpatient rotations ranging from 4–8 weeks per year, and shared weekend call coverage approximately once every 4–8 weeks alongside Pediatric Neurology and Adult Neurology residents. What You Can Expect: A Level 4 Epilepsy Center managing complex seizure disorders with dedicated EMU A Level 1 Trauma Center supporting high-acuity pediatric cases Multidisciplinary collaboration across neurology, neurosurgery, radiology, and ICU teams Access to advanced neuroimaging including 3T, MRI, PET, DTI, and low-radiation CT Gene Therapy for neuromuscular disorders Various Multidisciplinary Pediatric Neurology Clinics including Tuberous Sclerosis/Sturge-Weber Syndrome Clinic, Epilepsy Clinic, Concussion Clinic, Functional Neurological Disorder Clinic, Sleep Clinic, Muscular Dystrophy Clinic. ACGME-accredited pediatric neurology residency and pediatric epilepsy fellowship program: 2-3 pediatric neurology residents per year and 1 pediatric epilepsy fellow per year A team of fellowship-trained child neurologists and specialized APPs, NP’s, RN’s and MA’s Academic affiliation with opportunities to teach, mentor, and contribute to research Exposure to subspecialties including epilepsy, neurogenetics, neuromuscular disorders, and developmental neurology Children’s Hospital of Michigan offers a collegial, multidisciplinary environment where care is coordinated, communication is direct, and physicians are supported by both clinical teams and system infrastructure. This is a setting designed to keep your focus on patient care while still engaging in academic medicine and complex case management. Benefits Include: Comprehensive medical, dental, and vision coverage 401(k) with company match PTO and flexible scheduling Disability, life, and income protection programs Employee assistance and wellness resources If you’re looking for a pediatric neurology role where your work spans complex care, academic involvement, and real clinical collaboration, this is where that comes together.

Children’s Hospital of Michigan Pediatric Neurologists in Detroit, MI Practice Pediatric Neurology in a High-Acuity, Academic, Multidisciplinary Environment At Children’s Hospital of Michigan, pediatric neurologists practice within a system built for complex care, academic involvement, and real collaboration across specialties. This is an opportunity to work within a high-acuity pediatric program grounded in family-centered care, supported by advanced neurodiagnostics and the full infrastructure of Tenet Healthcare. As a Pediatric Neurologist with Children’s Hospital of Michigan, you’ll provide evidence-based, empathetic, and highly specialized care to children with neurological conditions, working closely with neurosurgery, radiology, and critical care teams in complex clinical settings. The program supports more than 11,000 clinic visits annually and offers a balanced structure that includes six outpatient clinics per week, inpatient rotations ranging from 4–8 weeks per year, and shared weekend call coverage approximately once every 4–8 weeks alongside Pediatric Neurology and Adult Neurology residents. What You Can Expect: A Level 4 Epilepsy Center managing complex seizure disorders with dedicated EMU A Level 1 Trauma Center supporting high-acuity pediatric cases Multidisciplinary collaboration across neurology, neurosurgery, radiology, and ICU teams Access to advanced neuroimaging including 3T, MRI, PET, DTI, and low-radiation CT Gene Therapy for neuromuscular disorders Various Multidisciplinary Pediatric Neurology Clinics including Tuberous Sclerosis/Sturge-Weber Syndrome Clinic, Epilepsy Clinic, Concussion Clinic, Functional Neurological Disorder Clinic, Sleep Clinic, Muscular Dystrophy Clinic. ACGME-accredited pediatric neurology residency and pediatric epilepsy fellowship program: 2-3 pediatric neurology residents per year and 1 pediatric epilepsy fellow per year A team of fellowship-trained child neurologists and specialized APPs, NP’s, RN’s and MA’s Academic affiliation with opportunities to teach, mentor, and contribute to research Exposure to subspecialties including epilepsy, neurogenetics, neuromuscular disorders, and developmental neurology Children’s Hospital of Michigan offers a collegial, multidisciplinary environment where care is coordinated, communication is direct, and physicians are supported by both clinical teams and system infrastructure. This is a setting designed to keep your focus on patient care while still engaging in academic medicine and complex case management. Benefits Include: Comprehensive medical, dental, and vision coverage 401(k) with company match PTO and flexible scheduling Disability, life, and income protection programs Employee assistance and wellness resources If you’re looking for a pediatric neurology role where your work spans complex care, academic involvement, and real clinical collaboration, this is where that comes together.

Children’s Hospital of Michigan Pediatric Neurologists in Detroit, MI Practice Pediatric Neurology in a High-Acuity, Academic, Multidisciplinary Environment At Children’s Hospital of Michigan, pediatric neurologists practice within a system built for complex care, academic involvement, and real collaboration across specialties. This is an opportunity to work within a high-acuity pediatric program grounded in family-centered care, supported by advanced neurodiagnostics and the full infrastructure of Tenet Healthcare. As a Pediatric Neurologist with Children’s Hospital of Michigan, you’ll provide evidence-based, empathetic, and highly specialized care to children with neurological conditions, working closely with neurosurgery, radiology, and critical care teams in complex clinical settings. The program supports more than 11,000 clinic visits annually and offers a balanced structure that includes six outpatient clinics per week, inpatient rotations ranging from 4–8 weeks per year, and shared weekend call coverage approximately once every 4–8 weeks alongside Pediatric Neurology and Adult Neurology residents. What You Can Expect: A Level 4 Epilepsy Center managing complex seizure disorders with dedicated EMU A Level 1 Trauma Center supporting high-acuity pediatric cases Multidisciplinary collaboration across neurology, neurosurgery, radiology, and ICU teams Access to advanced neuroimaging including 3T, MRI, PET, DTI, and low-radiation CT Gene Therapy for neuromuscular disorders Various Multidisciplinary Pediatric Neurology Clinics including Tuberous Sclerosis/Sturge-Weber Syndrome Clinic, Epilepsy Clinic, Concussion Clinic, Functional Neurological Disorder Clinic, Sleep Clinic, Muscular Dystrophy Clinic. ACGME-accredited pediatric neurology residency and pediatric epilepsy fellowship program: 2-3 pediatric neurology residents per year and 1 pediatric epilepsy fellow per year A team of fellowship-trained child neurologists and specialized APPs, NP’s, RN’s and MA’s Academic affiliation with opportunities to teach, mentor, and contribute to research Exposure to subspecialties including epilepsy, neurogenetics, neuromuscular disorders, and developmental neurology Children’s Hospital of Michigan offers a collegial, multidisciplinary environment where care is coordinated, communication is direct, and physicians are supported by both clinical teams and system infrastructure. This is a setting designed to keep your focus on patient care while still engaging in academic medicine and complex case management. Benefits Include: Comprehensive medical, dental, and vision coverage 401(k) with company match PTO and flexible scheduling Disability, life, and income protection programs Employee assistance and wellness resources If you’re looking for a pediatric neurology role where your work spans complex care, academic involvement, and real clinical collaboration, this is where that comes together.

Children’s Hospital of Michigan Pediatric Neurologists in Detroit, MI Practice Pediatric Neurology in a High-Acuity, Academic, Multidisciplinary Environment At Children’s Hospital of Michigan, pediatric neurologists practice within a system built for complex care, academic involvement, and real collaboration across specialties. This is an opportunity to work within a high-acuity pediatric program grounded in family-centered care, supported by advanced neurodiagnostics and the full infrastructure of Tenet Healthcare. As a Pediatric Neurologist with Children’s Hospital of Michigan, you’ll provide evidence-based, empathetic, and highly specialized care to children with neurological conditions, working closely with neurosurgery, radiology, and critical care teams in complex clinical settings. The program supports more than 11,000 clinic visits annually and offers a balanced structure that includes six outpatient clinics per week, inpatient rotations ranging from 4–8 weeks per year, and shared weekend call coverage approximately once every 4–8 weeks alongside Pediatric Neurology and Adult Neurology residents. What You Can Expect: A Level 4 Epilepsy Center managing complex seizure disorders with dedicated EMU A Level 1 Trauma Center supporting high-acuity pediatric cases Multidisciplinary collaboration across neurology, neurosurgery, radiology, and ICU teams Access to advanced neuroimaging including 3T, MRI, PET, DTI, and low-radiation CT Gene Therapy for neuromuscular disorders Various Multidisciplinary Pediatric Neurology Clinics including Tuberous Sclerosis/Sturge-Weber Syndrome Clinic, Epilepsy Clinic, Concussion Clinic, Functional Neurological Disorder Clinic, Sleep Clinic, Muscular Dystrophy Clinic. ACGME-accredited pediatric neurology residency and pediatric epilepsy fellowship program: 2-3 pediatric neurology residents per year and 1 pediatric epilepsy fellow per year A team of fellowship-trained child neurologists and specialized APPs, NP’s, RN’s and MA’s Academic affiliation with opportunities to teach, mentor, and contribute to research Exposure to subspecialties including epilepsy, neurogenetics, neuromuscular disorders, and developmental neurology Children’s Hospital of Michigan offers a collegial, multidisciplinary environment where care is coordinated, communication is direct, and physicians are supported by both clinical teams and system infrastructure. This is a setting designed to keep your focus on patient care while still engaging in academic medicine and complex case management. Benefits Include: Comprehensive medical, dental, and vision coverage 401(k) with company match PTO and flexible scheduling Disability, life, and income protection programs Employee assistance and wellness resources If you’re looking for a pediatric neurology role where your work spans complex care, academic involvement, and real clinical collaboration, this is where that comes together.

Children’s Hospital of Michigan Pediatric Neurologists in Detroit, MI Practice Pediatric Neurology in a High-Acuity, Academic, Multidisciplinary Environment At Children’s Hospital of Michigan, pediatric neurologists practice within a system built for complex care, academic involvement, and real collaboration across specialties. This is an opportunity to work within a high-acuity pediatric program grounded in family-centered care, supported by advanced neurodiagnostics and the full infrastructure of Tenet Healthcare. As a Pediatric Neurologist with Children’s Hospital of Michigan, you’ll provide evidence-based, empathetic, and highly specialized care to children with neurological conditions, working closely with neurosurgery, radiology, and critical care teams in complex clinical settings. The program supports more than 11,000 clinic visits annually and offers a balanced structure that includes six outpatient clinics per week, inpatient rotations ranging from 4–8 weeks per year, and shared weekend call coverage approximately once every 4–8 weeks alongside Pediatric Neurology and Adult Neurology residents. What You Can Expect: A Level 4 Epilepsy Center managing complex seizure disorders with dedicated EMU A Level 1 Trauma Center supporting high-acuity pediatric cases Multidisciplinary collaboration across neurology, neurosurgery, radiology, and ICU teams Access to advanced neuroimaging including 3T, MRI, PET, DTI, and low-radiation CT Gene Therapy for neuromuscular disorders Various Multidisciplinary Pediatric Neurology Clinics including Tuberous Sclerosis/Sturge-Weber Syndrome Clinic, Epilepsy Clinic, Concussion Clinic, Functional Neurological Disorder Clinic, Sleep Clinic, Muscular Dystrophy Clinic. ACGME-accredited pediatric neurology residency and pediatric epilepsy fellowship program: 2-3 pediatric neurology residents per year and 1 pediatric epilepsy fellow per year A team of fellowship-trained child neurologists and specialized APPs, NP’s, RN’s and MA’s Academic affiliation with opportunities to teach, mentor, and contribute to research Exposure to subspecialties including epilepsy, neurogenetics, neuromuscular disorders, and developmental neurology Children’s Hospital of Michigan offers a collegial, multidisciplinary environment where care is coordinated, communication is direct, and physicians are supported by both clinical teams and system infrastructure. This is a setting designed to keep your focus on patient care while still engaging in academic medicine and complex case management. Benefits Include: Comprehensive medical, dental, and vision coverage 401(k) with company match PTO and flexible scheduling Disability, life, and income protection programs Employee assistance and wellness resources If you’re looking for a pediatric neurology role where your work spans complex care, academic involvement, and real clinical collaboration, this is where that comes together.

Overview: \n Sub-Acute, Long-Term Care is a sector of healthcare exploding with potential and work-life balance flexibility (no on call or weekends)! \n We are seeking a Full Time (40 hours per week) provider for our Casa de Oro Center located in Las Cruces, NM. This position can be filled by a nurse practitioner or physician assistant. New grads are welcome to apply. \n The base salary range for this position is $115,000 - $125,000 / year, plus our no-cap incentive compensation productivity bonus. \n \n AlignMed Partners is a national medical group dedicated to improving health outcomes among residents of skilled nursing and senior living facilities. Our physicians, nurse practitioners (NPs) and physician assistants (PAs) are supported by a clinical leadership team with a decades-long track record of excellence in post-acute and long-term care. At AlignMed, we believe in a better quality of life for all. Our mission is to elevate healthcare outcomes for our patients, providers, and partners. In living out our mission, we embrace the following pillars in our day-to-day operations. Responsibilities: \n The Advanced Practice Provider reports directly to the Director of Clinical Practice and/or the Area Clinical Practice Manager. The Advanced Practice Provider collaborates on-site with the Center Leadership Team for center specific goals and priorities. The Advanced Practice Provider collaborates with the Medical Director and/or Attending Physician for patient specific medical care. \n \n The Advanced Practice Provider provides primary and urgent care services to nursing center residents in collaboration with the other medical providers in the center. The Advanced Practice Provider works collaboratively with Center Leadership to achieve AlignMed Partners mission of improving the lives we touch through the delivery of high quality health care and everyday compassion. \n \n Qualifications: \n The Advanced Practice Provider must be a graduate from an accredited School of Nursing program, licensed as a registered nurse, certified as a Nurse Practitioner by being a nursing graduate from an accredited Nurse Practitioner Program with a Master's Degree in Nursing and have a concentration and specialty track of Older Adult and/or Family Nurse Practitioner (FNP). Will consider other concentrations/specialty tracks based on experience and business need. The Physician Assistant must be a graduate from a program accredited by the ARC-PA and take the PA National Certifying Exam (PANCE) to use the PAC designation. PA state licensure required. NCCPA certification required. \n \n A minimum of two years experience working with adult or geriatric population is preferred. \n \n In states where practice allows; APRN with an unrestricted professional license and DEA, for each state in which they practice. PA with an unrestricted professional license and DEA for each state in which they practice. \n \n Benefits: \n\n Perks \n *Comprehensive 90-day training program and continued support \n *New and recent graduate mentorship and clinical education program \n *Opportunities for advancement: career ladder, clinical lead, and specializations in wound or palliative care services \n *Free subscription to UpToDate and Center to Advance Palliative Care (CAPC) \n *Access to Nabla, an ambient AI assistant designed to help clinicians streamline clinical documentation by generating comprehensive clinical notes in seconds \n \n Benefits \n *Yearly average of thirteen thousand per year in bonus through our no-cap Incentive Compensation Program (for providers working 40 hours per week) \n *Relocation bonus for eligible candidates. Eligibility will be determined by distance, experience, and priority \n *Health, Dental, and Vision plans \n *100% employer-paid ArmadaCare Plan: supplemental plan which provides reimbursement for many out-of-pocket medical, wellness, and pharmacy expenses, with an eight thousand max reimbursement for designated expenses and tiered pharmacy reimbursements for single and family plans \n *Paid Time Off, 6 Paid Holidays, Paid Sick Time, Bereavement Leave \n *Continuing Medical Education time off and reimbursement allotments \n *Reimbursement for licensing renewal costs and 100% paid for Malpractice Insurance \n *401(k) plan and company-paid group life insurance \n \n Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service. Eligibility for full-time benefits requires a minimum of 30 hours per week. Certain benefits, including Health plans, are not available to part-time employees working between 16 and 29 hours per week \n\n \n Posted Salary Range: USD $115,000.00 - USD $125,000.00 /Yr.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Do you enjoy helping customers and creating positive experiences? We're hiring a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives professional, friendly service. This is a great opportunity for individuals who enjoy working with people, solving problems, and making a difference every day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Assist customers by phone, email, or chat., • Respond to customer inquiries accurately and efficiently., • Resolve customer concerns with professionalism and empathy., • Maintain detailed and accurate customer records., • Process requests and follow established procedures., • Meet quality and productivity goals., • Work collaboratively with internal teams to resolve customer issues., • Deliver an exceptional customer experience with every interaction. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older., • High school diploma or GED required., • Fluent in English., • Strong verbal and written communication skills., • Excellent problem-solving and active listening abilities., • Ability to multitask and work in a fast-paced environment., • Previous customer service experience is an advantage but not required.Nice to Have, • Previous outbound sales experience., • Call center sales experience., • Experience meeting sales quotas., • CRM software experience., • Upselling or cross-selling experience., • Bilingual or multilingual skills.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced Call Center Site Director to lead and oversee all aspects of contact center operations, supporting commercial and public sector clients. This executive leadership role is responsible for the strategic direction, operational performance, and continued development of the site's leadership team, ensuring exceptional service delivery and achievement of both client and organizational objectives. As the Site Director, you will provide leadership and oversight for Operations Managers, Supervisors, and other operational leaders while driving the execution of business strategies that promote operational excellence, employee engagement, and continuous improvement. You will be responsible for developing and implementing operational strategies, ensuring that performance standards, organizational culture, compliance, and contact center processes are fully aligned with corporate goals and client expectations. The ideal candidate will possess extensive experience leading large-scale contact center operations, with a proven ability to drive business performance, improve operational efficiencies, and build high-performing leadership teams. You should be a strategic thinker with exceptional leadership, communication, and decision-making skills, capable of managing complex client relationships while fostering a culture of accountability, collaboration, and innovation. This role partners closely with executive leadership and key stakeholders to support business growth, enhance client satisfaction, and ensure the successful execution of strategic initiatives. Success in this position requires a high degree of initiative, sound business judgment, and the ability to lead effectively in a fast-paced, results-driven environment. This is a full-time, onsite position that requires regular attendance at one of our contact center locations, with occasional travel as business needs require. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Manage Sales Supervisors, • Oversee quality, production, and hours., • Assist with implementation of strategic sales plans, ensuring they are in alignment with corporate objectives, • Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity, • Directs sales forecasting activities and sets performance goals and objectives accordingly, • Review and provide guidelines and best practices for maintaining competitive edge, • Develop and maintain strategy on ensuring customer satisfaction on all sales transactions, • Analyze and respond to changing market conditions, to include competitive benchmarking, • Analyze trends which includes producing statistical reports on individual performance and sales trends, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of Supervisors, • Responsible for weekly payroll review and submission to ensure correct entries, • Building management of all building maintenance., • Responsible for the physical security of the building, • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for ambitious Bilingual Telephone Sales Representatives who are fluent in English and Spanish to join our sales team. In this role, you will engage with customers over the phone, identify their needs, recommend products and services, and close sales while providing an exceptional customer experience in both languages. This position is ideal for motivated individuals who enjoy helping customers, building relationships, and achieving sales goals. We provide industry-leading sales training and ongoing coaching to help you succeed and grow your career. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound sales calls in English and Spanish., • Build strong customer relationships through professional communication., • Identify customer needs and recommend products and services that provide value., • Explain features, pricing, and promotional offers., • Address customer questions and overcome objections confidently., • Process orders and accurately document customer interactions., • Meet or exceed established sales and customer satisfaction goals., • Maintain up-to-date knowledge of products, promotions, and company policies., • Participate in ongoing sales training and coaching., • Ensure compliance with company procedures and confidentiality requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Fluent in both English and Spanish., • Excellent verbal communication and sales skills., • Basic computer proficiency and data entry experience., • Ability to type at least 20 words per minute., • Strong negotiation and relationship-building abilities., • Self-motivated and goal-oriented., • Ability to work in a fast-paced, performance-driven environment.Preferred, • One year of bilingual sales, customer service, inside sales, retail sales, or contact centre experience., • Experience meeting sales targets and working in a commission or incentive-based environment.

Job Description Please note relocation is required for this role to: Deming, NM Registered Nurse - Operating Room Mimbres Valley Medical Center is your community medical provider, serving southwestern New Mexico area and its residents with inpatient, outpatient, medical, surgical, diagnostic and emergency care. We are your family, friends and neighbors, and we work with and for our community to provide quality healthcare that fits your life and lifestyle. Position Details: Full Time Shift: Days - Call Required Hours: 40 Hours a Week, 8 Hour Shifts $25,000 Sign-On Bonus for New Hire with a 2-Year Commitment Job Summary: • Responsible for the delivery of patient care through the nursing process of assessment, diagnosis, planning, implementation and evaluation., • Responsible for directing, coordinating all nursing care based on established clinical nursing practices., • Collaborates with other professional disciplines to ensure effective and efficient patient care delivery and the achievement of desired patient outcomes., • Patients need care 24/7 and facility employees must be available to provide that care. Qualifications: • RN Licensure in the State of New Mexico, • Graduate of an accredited RN Program., • 2 years Nursing experience in critical care, surgical services preferred., • Current BLS, ACLS & PALS Certification or obtain per policy upon hire; maintain such certification., • Specialty certification preferred. Benefits: • Competitive salary and benefits package., • Opportunities for professional development and advancement., • Supportive work environment with a collaborative team., • Comprehensive healthcare coverage., • Retirement savings plan., • Paid time off and flexible scheduling options., • Student loan repayment program. #ZR #EXP

Job Description Please note relocation is required for this role to: Deming, NM Director (RN) Emergency Department Mimbres Valley Medical Center is your community medical provider, serving southwestern New Mexico area and its residents with inpatient, outpatient, medical, surgical, diagnostic and emergency care. We are your family, friends and neighbors, and we work with and for our community to provide quality healthcare that fits your life and lifestyle. Job Summary: • The Director of the Emergency Department is accountable for coordinating and directing Nursing activities in accordance with current standards of practice and all applicable regulatory requirements., • Duties include capital and operating budget development, policy development/revision, and quality Improvement., • Personnel management and staff development., • The director participates in hospital committee activity as needed, and acts as a liaison between the Emergency Department, Physicians and other Departments., • Serves as Nurse Administrator on-call (as necessary), providing leadership and management to personnel during the off hours., • Incumbent will also be responsible for daily core measures monitoring and staff compliance as well as any additional standards and/or collaborative such as but not limited to stroke, sepsis, chest pain. Qualifications: • Desirable characteristics include 5 years RN experience, 2 of which were in critical care and 2 of which were in a leadership role., • Must be able to follow directions and to perform work according to department standards when no directions are given., • Must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret appropriate information needed to identify each patient’s requirement relative to the patient’s needs and to provide care needed as described to in policy and procedure., • Must be able to function effectively under stress. Benefits: • Competitive salary and benefits package., • Opportunities for professional development and advancement., • Supportive work environment with a collaborative team., • Comprehensive healthcare coverage., • Retirement savings plan., • Paid time off and flexible scheduling options., • Student loan repayment program. #ZR #EXP

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking enthusiastic, Bilingual Customer Service Representatives who are fluent in both English and Spanish to join our team. In this role, you will provide exceptional customer support across a variety of inbound service programs, assisting customers with product and service inquiries, troubleshooting basic technical issues, managing account-related requests, and identifying opportunities to recommend additional products and services. As the first point of contact for our clients' customers, you will build lasting relationships by delivering professional, efficient, and empathetic service with every interaction. This is a full-time, entry-level, on-site position with schedules that vary depending on the client program. Previous contact center experience is not required. We welcome candidates with customer-facing experience in retail, hospitality, restaurants, or other service industries who are passionate about helping others and eager to grow their careers. We provide comprehensive, industry-leading training to ensure your success and offer excellent opportunities for career advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound customer interactions in a courteous, timely, and professional manner., • Deliver outstanding customer service in both English and Spanish., • Listen carefully to customers, identify their needs, and provide effective solutions., • Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries., • Build strong customer relationships through professional and empathetic communication., • Identify opportunities to recommend additional products and services when appropriate., • Utilize company systems and technology to manage customer accounts and complete account-related tasks., • Accurately document customer interactions, requests, and claims in company systems., • Follow all client-specific processes, scripts, policies, and compliance requirements., • Use available knowledge bases and training resources to provide accurate information., • Protect confidential and personal customer information in accordance with company policies., • Escalate complex customer concerns to the appropriate department or management team when necessary., • Strive to achieve first-contact resolution through effective problem-solving and communication., • Participate in ongoing training sessions, team meetings, and coaching opportunities to remain current on products, systems, and processes., • Meet established quality, productivity, attendance, and schedule adherence expectations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Fluent in both English and Spanish, with excellent verbal and written communication skills., • Experience using computers for data entry and customer support activities., • Ability to type accurately at a minimum of 20 words per minute., • Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for work-from-home programs where applicable., • Strong organizational, communication, and time management skills., • Basic proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook., • Comfortable working with Windows-based applications and learning new software systems., • Strong analytical, troubleshooting, and problem-solving skills., • Excellent conflict resolution and interpersonal skills., • Customer-focused with empathy, patience, professionalism, and a genuine passion for helping others., • Ability to multitask, remain organized, and work independently in a fast-paced environment., • Dependable with excellent attendance and punctuality., • Strong team player who thrives in a collaborative environment., • Ability to work scheduled shifts, including the required training period.Preferred, • One year of experience in customer service, technical support, inside sales, back-office operations, live chat, administrative support, or a contact centre environment., • Previous experience supporting state or federal government programs is advantageous but not required., • Experience in retail, hospitality, food service, or other customer-facing roles is highly valued.

Job Description Overview TECH SUPPPORT REPRESENTIVE JOB OPENINGS As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can usually find something that works for everyone. This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn’t required, experience in customer service, tech support, inside sales, or back-office support is a plus. Candidates should be highly reliable, have excellent communication skills and be willing to constantly learn on the job. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Ensure first call resolution through problems solving and effective call handling, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview CALL CENTER CLAIMS REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for call center claims representatives to support inbound customer service, help desk, and back-office processing. In this role, you will handle inbound inquiries, troubleshoot technical issues, assist callers with inquiries, and professionally represent some of the most recognizable brands in the world. Schedules vary by site and project; however, we can usually find something that works for everyone. This is an on-site, entry-level position with competitive compensation. While prior contact center experience isn't required, experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a strong communicator who thrives in a fast-paced environment and enjoys helping others? We’re hiring Bilingual Call Center Representatives to support inbound customer service, help desk, and back-office processing for both commercial clients and public sector programs. In this role, you’ll interact with customers across the country, resolving inquiries, troubleshooting basic technical issues, assisting with product and process-related questions, and representing some of the most recognized brands in the world. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound customer contacts professionally and efficiently, • Listen actively to understand customer needs and provide accurate solutions, • Use internal systems and tools to manage accounts and process inquiries, • Identify and act on sales opportunities to promote products and services, • Clearly explain product features and processes to customers, • Escalate complex or dissatisfied customer issues to management, • Ensure first-call resolution through effective troubleshooting and communication, • Stay up to date on program changes by attending training and reviewing materials, • Maintain accurate documentation of customer interactions in CRM systems, • Adhere to all scripts, policies, and confidentiality requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older, • High school diploma or equivalent, • Strong written and verbal communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Reliable and punctual with strong time management and self-motivation, • Skilled in conflict resolution, problem-solving, and customer empathy, • Able to multi-task, stay focused, and work independently, • Team-oriented with a strong customer-first mindset, • Comfortable working in a fast-paced, dynamic environmentPreferred (Not Required):, • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support, • Experience working on state or federal programs

Job Description Overview CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer service representatives to support inbound projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact-find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. Schedules vary by site and project; however, we can usually find something that works for everyone. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? This role is about building relationships and turning the knowledge you gain in training into customer satisfaction. Representatives make a difference to customers and the company, by providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English and Spanish fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+) (If working for a work-at-home project), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with product, process related inquiries, and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. Responsibilities WHAT IS A TECHNICAL SUPPORT REPRESENTATIVE? Handling inbound customer service calls will be your primary responsibility while you learn the latest contact center technology and customer experience methodology. Our clients are some of the most recognized brands in the world, so you will specialize on their products, technology, and business process. This role requires you to interact with hundreds of customers each week to resolve support issues, sell new products and services, and ensure best-in-class customer experience. Our Technical Support Representative are responsible for the following tasks: • Listen to and resolve customer issues efficiently, • Utilize systems and technology to complete account management tasks, • Professionally represent our partners as a brand ambassador, • Analyze and troubleshoot products and process when interacting with customers, • Appropriately escalate to next level of support when needed, • Ensure first call resolution through problem solving and effective call handling In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day. Qualifications WONDER IF YOU ARE A GOOD FIT? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a people person who enjoys helping others and finding solutions? Do you stay calm under pressure and take pride in delivering excellent customer service? If so, we'd love to hear from you! We're looking for Customer Service Advisors to join our growing team. In this role, you'll assist customers with a variety of inquiries, resolve issues efficiently, and ensure every interaction leaves a positive impression. You'll play an important role in providing a seamless customer experience while working in a supportive, fast-paced environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Respond to customer inquiries via phone, email, or chat., • Provide accurate information about products, services, and account-related questions., • Resolve customer concerns professionally and efficiently., • Document customer interactions accurately in company systems., • Escalate complex issues when necessary., • Follow company policies, procedures, and quality standards., • Work collaboratively with colleagues to deliver outstanding customer service. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older., • High school diploma or GED required., • Fluent in English., • Strong verbal and written communication skills., • Excellent problem-solving and active listening abilities., • Ability to multitask and work in a fast-paced environment., • Previous customer service experience is an advantage but not required.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring Bilingual Contact Center Representatives to support inbound and outbound customer service, sales, and account support for a wide range of clients, including commercial and public sector programs. In this on-site, entry-level position, you’ll handle customer inquiries, resolve issues, and identify opportunities to upsell products and services. Whether you're coming from retail, hospitality, or another customer-facing industry, your communication skills and positive attitude will set you up for success. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls in a courteous, timely, and professional manner, • Listen actively to understand customer needs and provide accurate solutions, • Use internal systems to manage accounts, process claims, and update records, • Identify sales opportunities and apply upselling techniques when appropriate, • Respond to inquiries while maintaining confidentiality and data privacy standards, • Research and resolve complex issues, coordinating with other departments as needed, • Follow all required scripts, policies, and procedures, • Escalate unresolved or sensitive issues to the appropriate team or supervisor, • Stay current on program updates by attending training and reviewing materials, • Meet performance goals and adhere to attendance and schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older, • High school diploma or equivalent required, • Strong written and verbal communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Reliable and punctual with strong time management skills, • Skilled in conflict resolution, problem-solving, and customer empathy, • Able to multi-task, stay focused, and work independently, • Team-oriented with a strong customer-first mindset, • Comfortable working in a fast-paced, dynamic environmentPreferred (Not Required):, • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support, • Experience working on state or federal programs

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Do you enjoy making a difference in someone's day? Are you an excellent communicator who loves solving problems and providing exceptional support? If you're passionate about delivering outstanding customer experiences, we'd love for you to join our team! We're seeking Customer Service Advisors who are committed to providing friendly, efficient, and professional support to our customers. You'll handle a variety of customer inquiries, resolve issues with confidence, and help ensure every customer receives the highest level of service. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Assist customers with questions, requests, and account inquiries., • Resolve customer concerns in a timely and professional manner., • Provide accurate information about products, services, and processes., • Maintain detailed records of customer interactions., • Meet quality, productivity, and customer satisfaction goals., • Follow company guidelines and compliance requirements., • Support team initiatives and contribute to continuous improvement. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older., • High school diploma or GED required., • Fluent in English., • Strong verbal and written communication skills., • Excellent problem-solving and active listening abilities., • Ability to multitask and work in a fast-paced environment., • Previous customer service experience is an advantage but not required.

Job Description Overview CUSTOMER SERVICE REPRESENTATIVE (FULL-TIME & PART-TIME) We are looking for full-time and part-time customer service representatives to support inbound projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact-find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. Schedules vary by site and project; however, we can usually find something that works for everyone. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. Responsibilities WHAT DOES A WORK AT HOME CALL CENTER REPRESENTATIVE DO? In this role, you will be responsible for handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. As a highly trained expert on products, technology, and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being an all-around great asset to the team, our entry level sales representatives are responsible for the following tasks. KEY RESPONSIBILITIES • Listen to and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Recognize sales opportunity and apply sales skills to upgrade customers, • Explain and position products and process when interacting with customers, • Appropriately escalate customer dissatisfaction, • Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer service representatives to support inbound projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact-find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. Schedules vary by site and project; however, we can usually find something that works for everyone. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? This role is about building relationships and turning the knowledge you gain in training into customer satisfaction. Representatives make a difference to customers and the company, by providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English and Spanish fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+) (If working for a work-at-home project), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and a drive to exceed targets? We’re looking for a goal-oriented Contact Center Sales Representative to join our fast-paced BPO contact center. In this role, you’ll connect with prospective and existing customers, promote tailored solutions, and close sales all while delivering outstanding customer experiences. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound calls to prospective and existing customers, • Present and promote products or services aligned with customer needs, • Handle objections confidently and close sales effectively, • Maintain accurate records of calls, leads, and sales in the CRM system, • Meet or exceed daily, weekly, and monthly sales targets, • Follow scripts and compliance guidelines to ensure quality and consistency, • Collaborate with team members to share insights and improve strategies Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older, • High school diploma or equivalent, • 1–2 years of sales experience in a contact center or telesales environment, • Fluent in English and Spanish (spoken and written), • Excellent communication, persuasion, and negotiation skills, • Ability to work under pressure and consistently meet targets, • Familiarity with CRM platforms and sales tools

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Answer incoming calls and respond to customer inquiries in a courteous and efficient manner., • Provide accurate information about products, services, and company policies., • Resolve customer issues and escalate complex cases to supervisors when necessary., • Document all customer interactions in the CRM system., • Meet or exceed performance metrics including call quality, handle time, and customer satisfaction., • Follow communication scripts and adhere to company procedures and compliance standards., • Participate in ongoing training and coaching sessions to improve service delivery. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Minimum 1 year of experience in a contact center or customer service role., • Excellent verbal and written communication skills., • Strong problem-solving and multitasking abilities., • Proficiency in using computers and CRM systems., • Fluent in English and Spanish is a plus.

Job Description Overview FULL-TIME CUSTOMER CARE OPENINGS We are looking for full-time customer care representatives to support inbound projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact-find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. Schedules vary by site and project; however, we can usually find something that works for everyone. This is a full-time, on-site position. Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Ensure first call resolution through problems solving and effective call handling, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this role you will be responsible for onboarding processes, training delivery, and material and curriculum development. Candidates for this role should be charismatic public speakers, friendly, creative, highly reliable, and possess a strong work ethic. A background in call center customer service or sales or experience in group instruction in a corporate classroom setting required. This is a full-time, local, on-site position and requires employees to report to work at our Jacksonville contact center. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Provide onboarding training for the newest members of our customer service and sales team and work with representatives to improve ongoing performance., • Facilitate classroom-style training on products, services, techniques, systems, and processes., • Assists in planning, conducting, coordinating, and implementing a comprehensive training program for staff., • Work extensively with business partners and SMEs to perform needs analysis, develop learning objective, • Create and develop training curriculums and training materials based on proven adult learning techniques, including ADDIE, Rapid Course Development, and Adult Learning Theory., • Develop and maintain training tools, including worksheets, templates, databases, and reports, • Improves training effectiveness by implementing new approaches and techniques, making support readily available, integrating support with routine job functions., • Use a variety of instructional methods to ensure maximum delivery effectiveness, • Develop and create training resources and maintain/update systems training environment and library of training resources to align with operational excellence., • Develop assessments to measure and assess the effectiveness of the curriculum and learner performance, • Monitor trainees' knowledge before and after training to help determine follow-up training required, • Provide follow-up coaching about job performance and quality assurance to new employees after training., • Work one-on-one with representatives to reinforce skills taught during training sessions, • Utilize established curriculum and assist in developing new educational materials, • Perform other related duties as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • 1+ years of experience teaching or training in a classroom environment (in person or virtual), • Associate degree and combination of education and relevant work experience, • Exceptional interpersonal & communication skills, • Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint, • Understanding of training tools and techniques, • Possess practical conflict resolution skills (both customer and agent conflict), • Possess time management, planning, organizational and multi-tasking skills, • Excellent presentation skills (oral and written), as well as the ability to motivate, teach and inspire staff., • Ability to work in a professional but fast-paced environment, • Excellent planning, class management, and coordination skills and ability to work with a variety of learning styles., • Strong understanding of adult learning theory, curriculum design, and training., • Comfortable delivering constructive feedback to address knowledge, skill, and performance gaps, • Comfortable providing and accepting critical feedback., • Capable of prioritizing and organizing work efficiently to meet deadlines, • Experience in assessing learning needs and identifying performance gaps, • Experience defining curriculum strategies and training plans, • Experience designing and developing training content, courses or programs, and training evaluation PREFERRED QUALIFICATIONS: • Military, local, state or federal government experience is a plus, • Experience working in a contact center environment is a plus., • Graduation from an accredited two-year or four-year college or university is a plus, • Experience working with Learning Management Systems (LMS) is a plus