Systems Administrator
1 day ago
Scottdale
Job Description Job Title: Systems Administrator Department: Information Technology Reports To: Director of IT Position Summary The Systems Administrator is responsible for managing Wesley's IT infrastructure, cloud environment, security operations, automation workflows, and end-user support. This role combines hands-on systems administration with project ownership for major initiatives such as new-building infrastructure setup, cloud data migration, secure integrations, NetSuite access governance, and AI-assisted automation. The ideal candidate is practical, security-conscious, automation-minded, and able to turn recurring IT and business-system work into documented, monitored, and repeatable processes. Key Responsibilities Identity & Access Management • Manage Microsoft 365 and Entra ID environments, including identity lifecycle processes, groups, roles, and user provisioning., • Administer Single Sign-On (SSO), Multi-Factor Authentication (MFA), conditional access where applicable, password policies, and security groups., • Coordinate onboarding and offboarding across user accounts, devices, application roles, NetSuite roles, shared mailboxes, and access permissions., • Maintain service account, API credential, automation account, and break-glass access inventories, including ownership, rotation, and emergency access procedures., • Support access reviews, least-privilege cleanup, privileged access controls, and audit-ready documentation. Endpoint & Asset Management • Provision, configure, secure, and maintain laptops, workstations, printers, scanners, mobile devices, and other IT peripherals., • Track IT asset inventory, warranties, licensing, device assignment, lifecycle replacement planning, and equipment readiness., • Support endpoint protection, patching, device compliance, encryption, remote management, and secure configuration standards. Network, Infrastructure & Facility Move • Manage and support network infrastructure, including firewalls, VPNs, Wi-Fi, switches, DNS, DHCP, internet circuits, and related services., • Serve as a key technical owner for the company facility move and new-building infrastructure setup, coordinating vendors and internal stakeholders from planning through go-live., • Coordinate internet service, cabling, network closets, switches, wireless coverage, printers, scanners, workstations, phones, conference-room technology, and backup connectivity., • Create and maintain cutover plans, equipment maps, port and location documentation, testing checklists, issue logs, and go-live readiness reviews., • Monitor network performance, identify reliability risks, and ensure system availability during normal operations and major transitions. Microsoft 365 & Collaboration Tools • Administer Exchange Online, shared mailboxes, Teams, OneDrive, SharePoint, groups, permissions, retention settings, and recovery processes., • Support secure collaboration, file access, mailbox administration, data recovery, and permission troubleshooting across Microsoft 365 services., • Help standardize Microsoft 365 usage, reduce unmanaged file sprawl, and document ownership for shared resources and collaboration workspaces. Cloud Data, Integrations & Business Systems • Support cloud data migration, secure data connectivity, integration monitoring, reporting workflows, and business-system reliability projects., • Help move manual or local data processes into controlled cloud or hybrid workflows with clear ownership, access controls, monitoring, and documentation., • Manage and troubleshoot secure connections such as APIs, service accounts, scheduled jobs, data exports, file transfers, reporting feeds, and vendor integrations., • Maintain system and data-flow maps showing source systems, destination systems, credentials, owners, schedules, failure modes, recovery steps, and escalation paths., • Partner with operations, finance, manufacturing, and leadership to improve data availability, data security, and operational reporting reliability. NetSuite & Business Application Administration • Support NetSuite and related business applications through user access management, role and permission reviews, issue triage, documentation, vendor coordination, and controlled change support., • Help administer and monitor NetSuite-related integrations, scheduled jobs, saved searches or reports, user access, operational queues, and exception follow-up processes., • Coordinate business-system changes with process owners, validate before and after states, document approvals, and maintain rollback or escalation paths for higher-risk changes. AI Automation, Scripting & Agentic Workflows • Design, build, maintain, and govern scripts, API automations, scheduled checks, monitoring routines, and AI-assisted agent workflows for recurring IT, security, data, and operations tasks., • Use tools such as PowerShell, Python, REST APIs, Microsoft Graph, Power Automate, scheduled tasks, Codex-style coding agents, ChatGPT or Claude-style assistants, local AI tools, and similar platforms where appropriate., • Build workflows that inspect logs or data, compare results against runbooks, identify exceptions, create summaries, recommend next actions, create tickets or task lists, and escalate risky steps for human approval., • Maintain run logs, prompts, scripts, guardrails, approval gates, rollback or disable procedures, credential controls, and documentation for automated workflows., • Help govern safe internal use of AI tools, including company-data handling, secrets protection, access boundaries, local/private AI experimentation, and appropriate human review. Security Operations • Respond to security incidents by containing access, preserving evidence, documenting timelines, and escalating appropriately., • Support vulnerability management, endpoint protection, patch remediation, phishing simulations, user security training, and security-awareness improvements., • Maintain controls around privileged access, service accounts, vendor access, API credentials, MFA, shared mailboxes, data access, and business-critical systems. Infrastructure Operations & Monitoring • Perform system patching, endpoint protection management, infrastructure monitoring, job monitoring, and health checks for critical systems and workflows., • Conduct live system checks for critical applications, integrations, dashboards, scheduled jobs, user access, and data workflows., • Troubleshoot failures, identify root cause, execute corrective actions based on documented procedures, and improve monitoring so problems are caught before users report them. Incident & Problem Management • Serve as the first point of escalation for IT incidents, service disruptions, access failures, integration failures, and business-system availability issues., • Coordinate ticket escalation, vendor support, internal communication, root-cause analysis, and resolution tracking during active incidents., • Document incident timelines, actions taken, business impact, root cause, resolution outcomes, and prevention steps. Backup, Recovery & Continuity • Ensure backup and recovery processes are operational, monitored, documented, and validated through periodic restore testing., • Support recovery planning across infrastructure, endpoints, Microsoft 365, business applications, integrations, data workflows, and critical files., • Maintain recovery documentation, continuity checklists, emergency contacts, and restoration evidence. IT Procurement & Vendor Management • Manage procurement of hardware, software, subscriptions, cloud services, security tools, connectivity, and IT services., • Oversee licensing, renewals, usage optimization, vendor contacts, support contracts, and service continuity for Microsoft 365, security tools, infrastructure, and business applications., • Coordinate vendors for networking, cabling, internet service, hardware, software, cloud services, NetSuite/business systems, and facility-related technology projects. Documentation, Change Management & Project Coordination • Maintain accurate IT documentation, including runbooks, system diagrams, data-flow maps, integration maps, access records, vendor lists, asset inventories, and administrative procedures., • Support planned and emergency changes with scope definition, risk review, approval tracking, rollback planning, test steps, and post-change verification., • Create project plans, task trackers, timelines, meeting notes, vendor follow-up lists, acceptance checklists, and status updates for infrastructure, facility, cloud, security, automation, and business-system projects., • Communicate project status, risks, blockers, decisions needed, and next actions in a clear, leadership-ready way. Help Desk & End-User Support • Own or coordinate help desk operations and provide practical support for login, device, printer, scanner, network, email, access, Microsoft 365, and business-system issues., • Ensure timely resolution of user requests while identifying patterns that should become documentation, training, configuration changes, or automation. Qualifications Education & Experience: • Bachelor degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Data Engineering, or a related field preferred; equivalent hands-on experience will be considered., • Master's degree in Information Systems, Cybersecurity, Data Engineering, Computer Science, Business Analytics, or a related field preferred., • Proven experience in systems administration, IT infrastructure, network administration, endpoint management, cloud administration, security operations, or related roles., • Experience supporting major IT projects such as facility moves, cloud data migration, infrastructure upgrades, ERP/business-system administration, integration cleanup, or security modernization is strongly preferred., • Experience coordinating vendors, managing project tasks, documenting technical decisions, and communicating progress to non-technical stakeholders is strongly preferred. Technical Skills: • Strong experience with Microsoft 365, Entra ID, Exchange Online, Teams, OneDrive, SharePoint, identity lifecycle management, MFA, SSO, groups, and permissions., • Knowledge of networking technologies, including firewalls, VPNs, Wi-Fi, switching, DNS, DHCP, internet circuits, cabling coordination, and network troubleshooting., • Experience with endpoint management, asset management, patching, endpoint protection, device provisioning, backup solutions, and infrastructure monitoring., • Hands-on scripting, API, and automation experience is strongly preferred, especially with PowerShell, Python, REST APIs, Microsoft Graph, Power Automate, scheduled jobs, or similar tools., • Experience with AI-assisted development, agent-style workflows, Codex-style coding agents, ChatGPT or Claude-style assistants, local AI tools, or LLM-enabled automation is strongly preferred., • Familiarity with data movement and integration patterns such as APIs, scheduled exports, file transfers, cloud storage, service accounts, reporting feeds, or middleware is preferred. Business Systems & Project Skills: • Experience supporting ERP, manufacturing, warehouse, finance, reporting, or other business-critical applications is preferred; NetSuite experience is strongly preferred., • Ability to understand business processes, translate manual workflows into documented systems, and coordinate improvements across departments., • Project-management ability, including task ownership, vendor follow-up, timeline tracking, issue logs, risk communication, testing plans, and go-live readiness. Core Competencies: • Strong troubleshooting, analytical thinking, and ownership from discovery to closure., • Security-conscious and disciplined with access, credentials, documentation, and change control., • Automation-minded approach to recurring work, monitoring, exception handling, and operational follow-through., • Clear communication with users, vendors, leadership, and technical stakeholders., • Ability to manage multiple priorities in a fast-moving environment without losing track of details., • Comfort learning new tools quickly and applying modern technology in practical, controlled ways. Success in This Role Looks Like • IT support is responsive, but recurring problems are increasingly prevented through better systems, documentation, monitoring, and automation., • The new facility infrastructure is planned, coordinated, tested, documented, and ready for business operations., • Cloud data movement, integrations, scheduled jobs, and business-system connections have clear owners, monitoring, access controls, and recovery steps., • Microsoft 365, Entra ID, NetSuite, endpoints, and shared systems are governed with clean access, least privilege, and audit-ready documentation., • AI and automation tools are used to make the business more reliable and less manual while protecting company data, credentials, and approvals.