Trabajos troubleshooting en LutonCrear alertas

Multi-Skilled Shift Engineer (Night Shifts) \n Location: BorehamwoodSalary: Competitive(Nights only) \n The Role \n\n • An established manufacturing business is seeking an experienced Night Shift Maintenance Engineer to support a high-precision production environment.\n, • The role is fully nights and plays a key part in ensuring machinery reliability, minimising downtime, and supporting continuous improvement across site.\n, • This is a hands-on position suited to an engineer comfortable working autonomously on nights while maintaining high safety and quality standards.\n\n Key Responsibilities \n\n • Carry out planned preventative maintenance (PPM) across CNC and manufacturing equipment\n, • Respond to breakdowns and perform fault-finding to minimise downtime\n, • Diagnose mechanical, electrical, pneumatic and hydraulic faults\n, • Support continuous improvement and reliability initiatives\n, • Ensure all work complies with health & safety procedures, including isolations and permits\n, • Maintain accurate maintenance records and contribute to root cause analysis\n\n Equipment & Environment \n\n • CNC machinery (lathes, mills, machining centres)\n, • Automated and semi-automated production equipment\n, • Precision manufacturing / machining environment\n\n About You \n\n • Proven experience in a manufacturing or precision engineering environment\n, • Relevant engineering qualification (e.g., Indentured Apprenticeship, NVQ Level 3) in Electrical, Mechanical, or Multi-Skilled Engineering.\n, • Strong mechanical background with electrical fault-finding capability\n, • PPM and Breakdown/Reactive maintenance experience \n, • Experience assembling complex mechanical assemblies.\n, • Experience optimising processes and procedures to improve output.\n, • Experience operating, maintaining, and troubleshooting machinery.\n, • Experience maintaining CNC and automated machinery\n, • Comfortable working independently on a night shift\n, • Recognised engineering qualification (mechanical, electrical or multi-skilled)\n\n What’s on Offer \n\n • Competitive Salary - (night shift)\n, • Flexible time off: 25 days of paid holiday, a paid birthday off, and remote-friendly working.\n, • Comprehensive Pension Scheme: Secure your future with their robust pension scheme.\n, • Cutting-Edge Tech Office Environment: Work in a modern, tech-driven office environment equipped with the latest tools and technology.\n, • Medical Insurance: Protect yourself with our comprehensive medical insurance plan.\n, • Stable, long-term role in a well-invested manufacturing environment\n, • Modern equipment and strong maintenance culture\n\n Contact Rio Andre for more info on the role.

Equipment TechnicianLocation: LutonWe are seeking an experienced Equipment Technician to join a busy semiconductor manufacturing facility, supporting the maintenance, repair, and continuous improvement of wafer fabrication equipment. This is a hands-on engineering role where you'll play a key part in maximising equipment uptime, troubleshooting complex faults, and driving process reliability.Working closely with Manufacturing, Process Engineering and Equipment Engineering teams, you'll ensure critical production tools remain operational while identifying opportunities to improve performance and reduce costs.Key Responsibilities: Maintain greater than 80% uptime across key semiconductor process equipment.Diagnose and repair complex equipment faults, including PCB repair to component level .Troubleshoot electrical, electronic and mechanical issues on manufacturing tools.Support technicians and manufacturing teams with technical guidance and fault resolution.Work collaboratively with Process Engineers, Equipment Engineering and Production teams to minimise downtime.Identify and implement continuous improvement and cost reduction initiatives.Assist with planned maintenance, equipment upgrades and improvement projects.Develop and maintain maintenance procedures and technical documentation.Liaise with OEMs, subcontractors and service engineers during equipment repairs and installations.Ensure all work is carried out safely and in accordance with cleanroom and site procedures.What We're Looking For: Essential: HNC/HND (or equivalent) in Engineering, Electronics, Science, Materials Science or a related discipline.Strong fault-finding experience on complex manufacturing equipment.Ability to diagnose and repair electronic PCBs to component level .Excellent electronics knowledge with hands-on troubleshooting skills.Strong mechanical aptitude and willingness to carry out equipment maintenance and mechanical repairs.Proven problem-solving skills within a manufacturing or engineering environment.Experience documenting maintenance procedures and technical processes.Ability to work effectively with suppliers, contractors and cross-functional engineering teams.Excellent communication skills, both written and verbal.Desirable: Experience within a semiconductor wafer fabrication or cleanroom manufacturing environment.Knowledge of wafer fab process equipment.Experience supporting Epitaxy, Ion Implant or Passivation equipment.Experience with Lean Manufacturing, 6S , Kaizen or Continuous Improvement methodologies.Track record of improving equipment reliability and reducing downtime.Please get in touch with Christina McGuire to hear more!TPBN1_UKTJ

A leading Midlands based automotive OEM requires a freelance Software Engineer to support the design, development and validation of control software on a crucial project. Get to support project deliverables across customer, engineering and auxiliary features and consult with project teams for model based software design, development, implementation and validation, according to agreed process and industry best practices. You will deliver vehicle quality management / safety software and develop model-based vehicle control software architecture / plant model within MIL, SIL & HIL environments. Also support EV component design, development and interfacing within MIL, HIL and on test vehicles. You will attend project meetings along with testing and troubleshooting activities on and off site as per your project requirements. ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

Front End Developer required for 12 to 18 month contract working on a development of an edge processing solution aimed at transforming data for fiber optic sensors to actionable insights through algorithms. This contract is outside IR35 and would suit a skilled and experienced Front End Developer with experience of web development and enhancements of web solutions. The role requires the following technical skills and experience - Experience of modern web technologies; Typescript, Angular, NodeJS, (other programming languages are beneficial) · Knowledge and understanding of service architectures; REST APIs, GraphQL, WebSocket, databases, containers, cloud services (AWS, Azure). · A good understanding of user interface (UI) and user experience (UX) design and affordability · Understanding and expertise in modern software development; version control (Git), bug tracking, test frameworks, documentation and design, dev-ops/containers etc. The client is based in just north of London, candidates can work remotely, but ideally should be in or around Central or North London and able to get to Elstree for meetings as required. This is a great long term contract opportunity for a Front End Developer to work on a cutting edge platform. You should have very technical communication skills, and be able to contribute to system architecture, code optimization, troubleshooting issues and working in a small development team.

Are you a confident and skilled Microsoft IT support worker coming from an outsourced support provider? Do you enjoy a mix of virtual support and would love to move more into on-site hardware/networking field support? Would you like a generous flexible hybrid arrangement with some in office time weekly from a Cambridge, for a company that genuinely makes you feel part of the team? If this rings true and you're perhaps stifled in an office and your current employer only wants you on the phone and doesn't gain benefit from progressing you more into on site field work, then we could have a fantastic role for you. We are partnered with one of the leading Microsoft IT Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation. Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth, so for the right candidate there is potential for career progression within the company. As an IT Support Specialist, you will play a crucial role in resolving complex technical issues and providing exceptional IT support to their clients, both on and off-site. You will be able to diagnosing and resolve escalated technical issues that could not be resolved by 1st and 2nd line support, and providing expert-level guidance to junior support staff, assisting them with troubleshooting and problem-solving. But wil also have a can do attitude, helping out with 1st and 2nd tickets where needed to support the needs of the business. You will want to get out more, and the great thing with this role is that you will also travel to client sites to resolve technical issues that cannot be resolved remotely. This can include installing, configuring, and troubleshooting hardware, software, and network components, conducting system audits and providing comprehensive reports on IT environments. In addition you will assist clients with IT infrastructure upgrades, migrations and new system deployments, whilst also providing on-site training to clients as needed. If this is beyond your capability don't worry, you will get to learn on the job from their senior field support technician who will nurture this part of your role. In order to succeed in this role, you must be able to drive, be Microsoft Certified, have a friendly, outgoing nature and be competent at problem solving. This is a Monday to Friday position, normal office working hours with regular social meet ups, the company has a welcoming and relaxed working environment, and is made up of experienced IT professionals with a good sense of humour who you can learn from in order to build your career. Future progression opportunities will be available for candidates with the right attitude and work ethic. If this sounds good please send us your CV today. Zero Surplus is East Anglia's premier recruitment agency, based just outside Cambridge our recruiters source staff for small and international businesses across Northants, Milton Keynes, Cambridgeshire and the East of England. For registration purposes please could you let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

The Role uMotif’s Customer Support team is looking for a UK based Support Specialist who would be responsible for supporting customers during core UK business hours. The role is based remotely in the UK, although the current team is based in both the UK and US and covers the UK, European and US time zones. In this role, you will provide day to day technical and customer support for our data capture solutions. This includes being responsible for and triaging support tickets as they are received which can vary from assisting our users, making database data changes, producing data reports and extracts, investigating and solving technical issues and supporting your team and the wider business to provide an exceptional support service. At the core of the role is the ability to interrogate, manage and update captured data using SQL/MYSQL whilst adhering to data privacy and regulated data management guidelines, so we ask for 3+ years of experience providing customer support with at least 2 years demonstrable SQL skills. What will you do? • Serve as the escalation point for support cases including overall triage., • Help maintain and support our internal ticketing tools and communication channels., • Investigate and resolve 1st, 2nd and some 3rd line support issues., • Escalate complex 3rd line support issues if unable to resolve within the team., • Ensure issues are responded to within predefined company SLAs., • As a team provide continuous product support during core UK, Europe and US working hours., • Work with our third party 1st line support vendor ensuring a seamless support service., • Provide support to system users in multiple countries predominantly via email and our support ticketing system, with occasional client calls as needed., • Build professional rapport with internal and external clients by demonstrating empathy and strong communication skills and clearly document all communication with system users., • Follow up with customers to ensure full resolution, providing timely updates of progress along the way., • Become proficient in core applications in the uMotif product suite and share this knowledge with all other internal cross-functional teams as necessary., • Work in harmony with all business departments to ensure a complete support function., • Promote good practice and contribute towards knowledge sharing and process documentation., • Develop an understanding of customer processes and standard operating procedures., • Gain knowledge of clinical research workflows to support understanding and context of customer questions., • Facilitate troubleshooting and communication across multiple teams to provide customers with effective solutions quickly. When a solution is not readily available, collaborate with other internal resources., • Demonstrate responsiveness and sense of urgency in all customer interactions., • Advocate for customers by tracking and communicating suggestions for software enhancements., • Perform other job-related duties as assigned. What you need to succeed • Prior technical support experience is preferred, especially in healthcare, life sciences, clinical research or related fields., • 3+ years of experience providing customer support with at least 2 years demonstrable SQL skills., • Excellent verbal and written communication skills and the ability to work optimally in a remote team environment., • Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends., • Excited by firefighting and a real passion for solving technical problems., • Experience working with and improving support ticketing systems, ideally Jira Service Management., • Committed to working within a team that promotes the uMotif culture., • Thrives in a fast-paced, dynamic environment., • A team player who puts the success of the team first and is motivated by helping clients and finds satisfaction in helping to resolve the issues of others., • A resourceful problem-solver who seeks out effective and efficient solutions., • Strong time management skills and ability to effectively manage multiple priorities., • Experience working within regulated environments, for example GDPR, GCP & HIPAA., • Any exposure to the following would be a real bonus: Command Line, PHP, Python, CSS, HTML, XML, JSON, Javascript., • Any experience with the following tools: Jira, AWS, Jira Service Management, Tableau, Slack, Gitlab, iOS & Android environments, MDM, Microsoft Office & GSuite. Why uMotif? • Unlimited paid holiday allowance after probation, • Contributory Salary Sacrifice pension, • Private Health Insurance via Vitality, • Simplyhealth cashback scheme, • 5x salary Life Insurance, • Full pay for the first 13 weeks of SMP during maternity leave, • Perkbox subscription, • Salary Sacrifice Cycle scheme, • Remote working, • Home office allowance, • WFH expense contribution About us Our Company uMotif’s mission is to put patients at the centre of research by building data capture solutions people love to use. Designed with patients for patients, the uMotif platform supports data capture for each phase of clinical research across all therapeutic areas. Over 22,000 participants use our applications to track and submit e-consent, symptom, eCOA, ePRO, and wearable device data. With expertise in engaging patients and fast deployments, we work with ten of the top twenty global pharmaceutical companies to power large real-world evidence (RWE) and virtual studies. Our core values: Patients First - We care about patients and put them first; from our products to our business decisions. Teamwork - Through collaborating with and supporting each other, our customers, and our partners we succeed together. Innovation - We work innovatively to design, build, and deliver engaging technology. Team uMotif are united in our belief that patient-centric thinking combined with beautiful technology and effective teamwork can truly change clinical research for the better. We search for mission-driven people who are not afraid to be challenged - who want to tackle demanding problems and embrace innovative ideas. uMotif is an equal opportunities employer We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We want everyone at uMotif to be comfortable bringing their true self to work. That means acknowledging your personality, including the quirky bits, and bringing your interests, hopes, dreams, and even fears with you is fine, even if they don't seem relevant to your work.

Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Our mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial. Mural Health is looking to expand our team with a Customer Experience Specialist. Who are you? At Mural Health, our mission is to make clinical trials easier for participants and caregivers by eliminating barriers to participation. As a Customer Experience Specialist, based in the UK, you'll be the primary point of contact for trial participants and site coordinators, ensuring they receive timely, empathetic support that keeps them engaged and informed throughout their clinical trial journey. You'll play a critical role in delivering exceptional participant and site experiences by responding to inquiries, resolving issues, and building scalable support processes. You'll work alongside our existing US-based support team to extend our coverage globally, delivering consistent, high-quality experiences for participants and sites across time zones. This is an opportunity to help scale a support function that's already up and running — bringing your own ideas for improvement while contributing to our broader mission of making trials more accessible and participant-friendly. Role Location: Remote - UK Reports To: Director of Customer Success You will: Deliver Exceptional Support • Serve as the first point of contact for participants and site coordinators via phone, email, and support channels during EU business hours, • Respond to inquiries about payments, reimbursements, account updates, travel support and platform navigation with empathy and efficiency, • Resolve tier-1 support issues independently while collaborating with Customer Success and Implementation teams on more complex, study-specific questions, • Triage and escalate issues appropriately to ensure timely resolution, • Maintain detailed documentation of support interactions and outcomes Build Support Infrastructure • Partner with the existing support team and Customer Success leadership to refine processes, tools, and workflows develop and refine support processes, tools, and workflows, • Contribute tor and maintain comprehensive FAQ resources, knowledge base articles, and support playbooks, • Identify patterns and recurring issues, surfacing insights to the broader team to improve the support experience, • Establish and track metrics that reflect support performance and volume Advocate for Continuous Improvement • Identify patterns and recurring issues, working cross-functionally to address root causes, • Provide participant and site feedback to Product and Operations teams to inform roadmap priorities, • Contribute to team meetings and stand ups with insights on support trends and opportunities What Makes You a Strong Fit • You are an empathetic communicator: warm, patient, and clear with diverse audiences including trial participants, site coordinators, and internal stakeholders, • You are resourceful and proactive: comfortable navigating ambiguity, learning new systems quickly, and finding solutions independently, • You have strong organizational skills: able to manage multiple inquiries simultaneously while maintaining responsiveness and attention to detail, • You are process-oriented: naturally think about how to document, systematize, and improve workflows for scale, • You thrive in a collaborative environment: work effectively with cross-functional teams and seek input when needed, • You are motivated to improve patient and caregiver experiences in clinical trials Qualifications & Skills: Required: • Minimum 2 years of experience in customer support, customer service, or customer experience roles, • Experience with support ticketing systems (Zendesk, Freshdesk, or similar platforms), • Proven ability to handle phone, email, and multi-channel support with professionalism and empathy, • Excellent written and verbal communication skills, • Strong problem-solving abilities and comfort with technical troubleshooting, • Self-directed work style with ability to prioritize and manage time effectively in a remote environment Strongly Preferred: • Interest or background in healthcare, life sciences, or clinical research, • Experience supporting both end-users and professional users (e.g., patients and providers), • Experience creating support documentation, FAQs, or training materials, • Experience with or interest in data analysis and reporting to track support trends and metrics Nice to Have: • Clinical trials or healthcare operations experience, • Experience evaluating or implementing support tools and technologies, • Background in early-stage or high-growth companies Compensation: Base Salary Range £38,000 – £50,000 Mural Health is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at Mural Health, please contact careers@muralhealth.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Germany. Fluent German Speaker. Remote, • German Language Grade: C1 and above Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in Germany. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Germany. Fluent German Speaker. Remote, • German Language Grade: C1 and above Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in Germany. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

At Air Apps, we believe in thinking bigger—and moving faster. We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Born in Lisbon, Portugal in 2018—and now with offices in both Lisbon and San Francisco—we’ve remained self-funded while reaching over 100 million downloads worldwide. Our long-term focus drives us to challenge the status quo every day, pushing the boundaries of AI-driven solutions that truly make a difference. Here, you’ll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management—and change lives along the way. As a Systems Administrator at Air Apps, you will be responsible for managing and maintaining corporate IT infrastructure, user access, and SaaS tools to ensure a secure and efficient work environment. You will oversee device management, network security, access control, and IT support for employees across the organization. This role requires technical expertise in IT systems, cloud-based tools, and security best practices to optimize and scale internal operations. This is a fully onsite position, based at our office in Lisbon, where you will collaborate closely with cross-functional teams in person and contribute to a dynamic and fast-paced environment. We are open to support with relocation efforts. Manage and maintain corporate IT infrastructure, including SaaS applications, cloud services, and internal systems. Oversee user access, account provisioning, and identity management across platforms (Google Workspace, Okta, Azure AD, etc.). Ensure network security, endpoint protection, and data encryption policies are in place. Monitor and optimize hardware and software performance, troubleshooting issues as needed. Implement and enforce IT security best practices, including multi-factor authentication (MFA) and role-based access control (RBAC). Maintain and support company-wide SaaS tools (Slack, Zoom, Notion, Atlassian, etc.). Assist in onboarding and offboarding employees by setting up and deactivating accounts. Automate IT operations, workflows, and system monitoring to improve efficiency. Maintain software licenses, compliance requirements, and IT documentation. Provide technical support and training to employees, ensuring smooth system usage. Around 3+ years of experience in IT administration, systems administration, or IT support. Experience managing cloud-based corporate IT environments (Google Workspace, Microsoft 365, AWS, or Azure). Proficiency in identity and access management (IAM) tools (Okta, Azure AD, JumpCloud). Knowledge of endpoint management solutions (Jamf, Intune, Kandji, or similar MDM platforms). Familiarity with network security, VPNs, firewalls, and zero-trust security models. Experience with IT automation and scripting (Bash, PowerShell, Python) is a plus. Ability to troubleshoot hardware, software, and connectivity issues efficiently. Strong understanding of IT compliance, data privacy regulations (GDPR, SOC 2), and best practices. Excellent problem-solving skills and ability to work in a fast-paced, remote-first environment. Apple hardware ecosystem for work. Annual Bonus Top-tier Health and Life Insurance for peace of mind. Transportation Budget to support your commute needs. Coverflex benefits package for meal allowances, well-being, and more. Childcare support. Air Conference - an opportunity to meet the team, collaborate, and grow together. Pension Fund to support your long-term financial planning. Urban Sports Club membership to keep you active. Meals 100% free at the hub. At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants from all backgrounds, experiences, and perspectives. We celebrate diversity in all its forms and believe that varied voices and experiences make us stronger. At Air Apps, we value transparency and integrity in our hiring process. Applicants must submit their own work without any AI-generated assistance. Any use of AI in application materials, assessments, or interviews will result in disqualification.

FireMon has learned an unknown and unauthorized third party is impersonating FireMon HR as part of a phishing attempt. Communications from FireMon will always originate from the domain. FireMon will never ask for any banking information as part of an interview process. If you are concerned whether a communication from FireMon is legitimate, please contact us at FireMon is a recognized innovator in global cybersecurity, leading the way with disruptive technologies and forward-thinking solutions. Here, proactive thinking is not just encouraged—it’s celebrated. Our fast-paced, cutting-edge environment fuels continuous innovation, shaping how we build products, support customers, and drive results every day. The Technical Account Manager (TAM) is a technical resource who advocates for designated customers and ensures customers' needs are known and managed across all offerings, including services, training, support, and product development. The TAM prioritizes customers' technical issues and communicates those priorities to support; communicates the status of services projects; conveys the needs and urgency of RFEs to product management and contributes to the product roadmap. You will provide customers with status updates of open tickets and development/services projects; the upcoming release schedule; issues trending; upgrade recommendations; and guidance through early access/beta programs. This role will also require periodic onsite visits. • Manage overall relationships with assigned end-users, including increasing adoption, and ensuring retention and satisfaction., • Provide project leadership for customers' major FireMon programs., • Collaborate cross-functionally with FireMon teams—including Support, R&D, Product Management, and Sales—to address customer needs and deliver high-impact outcomes., • Management, and Sales, on customers' technical issues and projects., • Maintain current functional and technical knowledge of the FireMon product line., • Provide hands-on support to customers for system health checks, user and device management, troubleshooting, upgrades, and monitoring activities., • Manage multiple customer engagements, balancing priorities and driving resolution across requests., • Share insights and constructive feedback with internal teams to help improve products and customer experiences., • Document best practices in developing and deploying FireMon solutions in the customers' environments., • Be a technical resource for "best practice" and other customer questions, identifying alternate technical solutions to customers' business problems., • Partner with account teams to manage expectations and provide a clear view of customer progress and health throughout their lifecycle., • Commit to continuous learning by maintaining relevant certifications and gaining new ones each year., • Bachelor’s Degree in Computer Science, Information Technology, or another related field., • 5+ years of experience in roles such as technical project management, technical account management, professional services, or similar customer-facing technical roles., • Three or more years of experience managing or architecting complex network infrastructures. This includes the architecture, design, implementation, troubleshooting, and ongoing support of router/switch-based and software-defined virtual networks., • Experience in client-server applications, Unix/Linux system administration, or software development. Experience includes debugging and troubleshooting, upgrading software, and applying security patches., • At least one active technical certification (e.g., CCNA or equivalent), with a willingness to pursue additional certifications annually as part of your professional growth., • Understanding of modern software development methodologies, including infrastructure design and architecture best practices., • Proven success in customer-facing roles—especially in implementation, or support settings—where communication and relationship-building were key., • Strong analytical and problem-solving skills, with the ability to balance technical detail and customer impact., • Excellent organizational skills, with the ability to prioritize and manage multiple customer needs at once., • Effective communicator with the ability to engage stakeholders across various roles—from hands-on technical teams to mid-level managers and senior IT leadership (CISO/CIO/CTO level) in enterprise environments.What it Takes to be Part of the FireMon Team FireMon provides persistent network security for hybrid environments through a powerful fusion of real-time asset visibility, continuous compliance, and automation. Since creating the first-ever network security policy management solution, FireMon has delivered command and control over complex network security infrastructures for more than 1,700 customers. Our customers have unique and complex security problems that are difficult to solve. This doesn’t intimidate us, it inspires us. It pushes us to be more creative and find solutions to ensure their success. If this sounds like a movement you'd be interested in joining, we invite you to apply today. FireMon provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: Sr. System Engineer Location: Aberdeen, UK Work Type: Hybrid Job Description: Develop and Maintain Azure Cloud Services in accordance with Security and Standards. Design architecture for sizing / scalability and performance; Remediate any availability, regulatory or performance-related operational deficiencies; Set up process, services and tools around Azure cloud Validate the environment to meet all security and compliance control L4 level of experience in Infrastructure and Operations L3 level years of experience in Cloud Architecture and Engineering services Strong communication and written skills Experience creating technical architecture documentation Experience in migrating Enterprise Applications Strong experience in managing Windows server environment Strong experience in deploying managing and upgrading AD / DHCP / DNS / SCCM environment Experience in troubleshooting AD / DHCP / DNS / SCCM issues Technical Skills requirement Overall 10-15 years of experience with minimum 2 years working in Azure Infrastructure Architect Good understanding of and experience in working on Microsoft Azure (IAAS) Deep understanding of IT Infrastructure and Networking Experience in working with products like ServiceNow, ELK, Azure Monitor etc. Design, Architect and Implement IaaS solutions on Azure using ARM templates and PowerShell scripts. Collaborate with internal and customers functional and technical teams to ensure Azure based solutions are appropriately architected, engineered, tested, & deployed. Knowledge of deploying Web Apps / designing Databases Hands on experience with Azure cloud native services Hands on experience with Azure container services Experience with Agile and DevOps concepts

Description Role Title: Senior Cloud Engineer (OpenStack Platform) Location: Remote, UK About Brightsolid Brightsolid is a leading provider of hybrid cloud and managed services, delivering secure, sovereign, AI-ready infrastructure platforms across the UK. Our next-generation cloud platform is built on an open, extensible architecture using Canonical’s OpenStack, enabling scalable, resilient, and multi-tenant cloud services for modern workloads including virtual machines, containers, bare metal and AI platforms. Role Overview The Senior Cloud Engineer is a senior technical role within the Cloud Engineering function, responsible for the design, implementation, and ongoing operation of Brightsolid’s large-scale OpenStack-based cloud platforms and associated storage systems. You will act as a technical leader within the team, ensuring that platforms are architected correctly for multi-tenant environments while supporting the ongoing evolution of the Brightsolid Cloud platform. This role represents a shift from traditional public cloud and VMware-based platforms towards open-source technologies, with a strong focus on OpenStack, Canonical tooling, and large-scale infrastructure engineering. Key Responsibilities • Technical Leadership, • Provide hands-on technical leadership across OpenStack-based cloud platforms, acting as a subject matter expert in cloud infrastructure and distributed systems., • Support the development of engineering standards, patterns, and reusable designs, while mentoring other engineers within the team., • Ensure solutions are designed to meet both customer and business requirements in multi-tenant environments., • Platform Engineering, • Design, implement, and manage Brightsolid’s OpenStack cloud platform, including compute, storage, and networking components., • Work across the full lifecycle of the platform, including build, deployment, optimisation, and scaling of services., • Ensure the platform remains highly available, resilient, and capable of supporting diverse workloads., • Storage and Data Platforms, • Design and support large-scale storage platforms underpinning the cloud environment, including high-performance and enterprise storage solutions., • Contribute to the architecture and operation of block, object, and distributed storage services, ensuring performance, durability, and scalability requirements are met., • Automation and Infrastructure as Code, • Drive the adoption of infrastructure-as-code and automation practices across the cloud platform., • Develop and maintain deployment tooling, orchestration templates, and automation pipelines to ensure consistent and repeatable platform delivery., • Support a continuous delivery approach for infrastructure services., • Operations and Service Reliability, • Support the ongoing operation of the Brightsolid cloud platform, including monitoring, troubleshooting, and resolution of complex issues., • Ensure platform compliance, patching, and lifecycle management activities are performed in line with operational standards., • Contribute to a high-availability, 24x7 service environment., • Technology Strategy and Innovation, • Contribute to the evolution of Brightsolid’s cloud platform, working closely with Cloud Engineering leadership and Product Management to enhance capabilities and introduce new technologies., • Support the ongoing transition to open-source platforms and ensure alignment with long-term strategic goals., • Collaboration and Stakeholder Engagement, • Work closely with Network Engineering, Security Operations, Product Management, and Customer Success teams to deliver integrated cloud services., • Engage with external partners including Canonical to support platform development, deployment, and optimisation. Requirements Key Skills and Experience Essential • Strong experience in a senior cloud engineering or infrastructure engineering role., • Demonstrated experience designing and operating large-scale cloud platforms or distributed systems., • Proven expertise in Linux-based systems and infrastructure. Strong understanding of infrastructure-as-code and automation principles., • Experience working in a managed service or service provider environment delivering high availability solutions. Desirable • Experience with OpenStack and associated technologies including compute, networking, and orchestration services., • Experience with distributed storage platforms and data services., • Familiarity with Canonical tooling and cloud deployment models., • Experience with automation frameworks such as Ansible, Terraform, or equivalent tooling. Experience supporting multi-tenant environments and large-scale infrastructure platforms. Behaviours and Attributes • Strong technical leadership with the ability to influence design and engineering decisions., • Collaborative approach with the ability to work across multiple technical domains., • Customer-focused mindset with a strong emphasis on service quality and reliability., • Ability to operate both strategically and at a detailed technical level., • Continuous improvement mindset aligned to modern engineering practices. This role is central to delivering Brightsolid’s next-generation cloud platform, focused on open-source technologies, platform sovereignty, and enabling customers to run modern, scalable workloads on a secure and high-performance infrastructure foundation. To apply for this role, please follow our online application process and submit a CV and cover letter. Closing date for applications: 29th July at 12:00noon Benefits

As a Perl Developer you'll be responsible for writing and maintaining Perl code, troubleshooting issues in production systems, and developing new functionality. You'll also support system integrations and work closely with internal stakeholders to ensure technical delivery aligns with business needs. Key Responsibilities: • Write, maintain, and enhance Perl-based web and backend applications., • Support business-critical legacy systems and progressively contribute to modernisation plans., • Develop new features and integrations with third-party platforms or internal tools., • Troubleshoot and resolve application bugs and performance issues., • Collaborate with web designers, software developers, and business stakeholders., • Participate in code reviews, ensuring quality and maintainability., • Write and maintain technical documentation for internal systems and APIs., • Contribute to deployment processes and version control using Git and/or Azure DevOps. Skills & Experience: • Strong experience with LAMP stack (Linux, Apache, MySQL, Perl), • Proficient in Perl development and maintaining legacy systems, • Familiar with HTML, CSS, JavaScript, and RESTful APIs This is a full-time, permanent position, offering a starting salary of circa £65,000 and a remote working model. Apply now or email Please Note: You must be a resident of the UK to apply for this role. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Turnitin is seeking a Principal Backend Engineer with a strong focus on backend development, particularly in Java and serverless architectures, combined with solid frontend experience. This role is ideal for engineers passionate about building scalable distributed systems, data modeling, and delivering high-performing, reliable software solutions for our award-winning educational platform. As a core contributor to our shared services team, you will play a key role in developing and enhancing the foundational systems that power both existing and new applications. This role is fully hands-on, requiring active involvement in coding, development, and implementation of technical solutions. You will also be called upon to lead more junior engineers and collaborate with other teams. Responsibilities: • Lead and design, development, and optimization of scalable backend services using Java and serverless technologies (e.g., AWS Lambda)., • Architect and implement RESTful APIs and event-driven systems to support high-performance, distributed applications., • Provide technical leadership to the team, ensuring alignment with architectural standards and best practices., • Contribute to the development and integration of user-facing frontend components when needed., • Analyze and optimize existing services to enhance performance, scalability, and cost-effi ciency., • Collaborate with cross-functional teams, including Architects, Product Managers, and engineering leads, to deliver innovative and impactful solutions., • Mentor and guide junior developers, fostering a culture of continuous learning and knowledge sharing., • Oversee the implementation and maintenance of CI/CD pipelines to ensure effi cient and reliable software delivery., • Maintain high standards of code quality through rigorous peer reviews, comprehensive testing, and adherence to industry best practices., • Create comprehensive documentation for the developed shared components, including usage guidelines and examples. Essential Qualifications, Skills, and Knowledge/Experience: • Over 10 years of experience in backend development with deep profi ciency in Java and extensive hands-on experience with serverless frameworks (e.g., AWS Lambda, Google Cloud Functions)., • Solid understanding of frontend technologies, including React and Web Components, with the ability to contribute when needed., • Expertise in designing and managing distributed systems, ensuring scalability, and advanced data modeling techniques., • Demonstrated ability to lead and collaborate effectively with cross-functional teams and stakeholders across multiple locations, including distributed teams in Europe and the USA, to deliver impactful, high-quality solutions., • Practical expertise in cloud technologies, specifically developing serverless applications on AWS using services such as Lambda, DynamoDB, API Gateway, SNS/SQS, and EventBridge., • Deep understanding of software development best practices, including design patterns, test-driven development (TDD), behavior-driven development (BDD), and clean code principles., • Experience implementing and managing CI/CD pipelines for automated build, deployment, and testing., • Familiarity with modern DevOps practices and infrastructure-as-code (IaC)., • Proven ability to conduct comprehensive system design reviews, ensuring architectural alignment, scalability, performance, and adherence to best practices., • Proven experience as a Tech Lead, with a strong track record of mentoring and coaching junior engineers, promoting skill development, and driving adherence to best practices to ensure team growth and technical excellence., • Exceptional collaboration skills, working effectively across cross-functional teams, including Product Managers, Architects, and other engineering leads., • Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders., • Strong problem-solving skills, with a track record of troubleshooting and optimizing existing systems for performance, scalability, and cost effi ciency., • Ability to make strategic technical decisions while balancing project deadlines and business goals. Preferred Skills: • Experience with frontend technologies such as React, Angular, or Web Components is a plus., • Familiarity with monitoring and observability tools (e.g., CloudWatch, New Relic, Datadog)., • Knowledge of data modeling and working with both NoSQL databases., • Understanding of agile methodologies, including Scrum, XP and Kanban., • Understanding or experience with AI/ML. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. • Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do., • Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe., • Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors., • Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard., • One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes., • Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits • Remote First Culture, • Health Care Coverage*, • Education Reimbursement*, • Competitive Paid Time Off, • Self-Care Days, • National Holidays*, • 2 Founder Days + Juneteenth Observed, • Paid Volunteer Time*, • Charitable contribution match*, • Monthly Wellness or Home Office Reimbursement/*, • Access to Modern Health (mental health platform), • Parental Leave*, • Retirement Plan with match/contribution*, • varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team! #LI-AP1

Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide. Role Summary: In this role, you will report to the Manager, Customer Success and Support. You'll collaborate with a team of experts dedicated to delivering white-glove service to our most important customers. As a CSE, you’ll be a product expert, who loves solving problems and going the extra mile to ensure no stone is left unturned. You’ll serve as a coach and trusted advisory during the training, implementation, and adoption phases of the customer lifecycle and be a trusted partner for all support requests. Location: This is a fully remote position within the United Kingdom, with a preference for being located around the London metro area. What You’ll Do: • Partner closely with the entire Customer Success organization to provide a world class customer experience, • Provide assistance for high volume support requests ranging from simple to complex, • Provide customers with best practices to maximize usage of Censys products, • Work to reduce time to value for the customers by guiding operational workflows for the customers, • Help customers deploy, test, troubleshoot, and advise on integrations such as Cloud Connectors, Splunk, Jira, Service Now, • Serve as a customer advocate in influencing product roadmap and improvements, • As a member of the CSE team you will become an SME for parts of the platform and become the go to member for your area of expertise What You’ll Bring: • 2+ years of experience in a technical, customer facing role, • Basic knowledge of security tooling, cloud providers, and the information security industry, • Basic knowledge of common network protocols: HTTPS, SSH, SMTP, FTP, SMB, RDP, and basic understanding of SSL/TLS and certificates, • Comfortable using REST APIs and Python, • Excellent communication and presentation skills, • Excellent organizational and troubleshooting skills, • A resourceful, figure-it-out and we-can-do-this attitude, • Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment, • A burning desire to work with really great customers and build easy to use applications and integrations The annual base salary range for this role will be around £72,000 - £89,000, plus bonus eligibility and equity. In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more! Please see our _ for more details. This is a fully remote position with no expectation to come into an office, but must be located in or around London, in the United Kingdom. California Privacy Rights Notice Pursuant to the California Consumer Privacy Act (CCPA), we are providing you with notice that we collect personal information from job applicants for business purposes, including evaluating your candidacy for employment, conducting interviews, and, if applicable, completing the hiring process. The categories of information we may collect include identifiers (such as name and contact information), professional or employment-related information (such as work history, education, and references), and other information you provide in your application. We do not sell or share your personal information. For more information on how we use and protect your personal information, and your rights under the CCPA, please refer to our .

Location: London Start date: Immediate The role: We are looking for highly talented and driven software engineers who take pride in their work, to expand our Engineering team in London. Successful candidates will join a cross functional team including product managers and designers working closely with the rest of our business to deliver working code that solves real problems for both internal and external customers. You will take ownership of the services managed by your team, ensuring that their development aligns with the higher level AlphaSights Engineering strategy, while mentoring more junior Engineers. If you have a strong passion for solving problems with code, and want to work with exceptional colleagues in a high achievement environment, this role is a good fit for you. What you’ll do: • Design solutions: Define the best technical solutions to business problems, contributing to an architectural vision that will scale up to be the world's leading research platform., • Ship working code: We primarily work with React on the frontend and Kotlin microservices with Postgres on the backend, with some older services written in Ruby on Rails. We’ve always got an eye open to assess new technologies that might improve our stack., • Deploy and iterate: We release frequently to our customers, using CIrcleCI and Spinnaker for CI/CD, and quickly gather feedback in order to inform our next iteration., • Build your competency: You will learn quickly by building market-leading technology with experienced colleagues in a high performance environment. Engineers can also use our L&D budget to fast-track development of specific technical competencies., • Maintenance and troubleshooting: Carefully monitor our services, catching errors before users notice them, diagnosing the root cause and deploying fixes. Who you are: • You probably have a degree in a STEM subject, but we’re happy to work with people who perfected their craft via a different route., • Experience working at a similar level in a mature Engineering team, and looking to take your career to the next level. We’re looking for people who have incredible potential., • Technical expertise - deep technical expertise in frontend engineering, including designing, building, and maintaining complex, scalable frontend systems using modern frameworks (ideally React)., • Proven track record – You’ve made a demonstrable impact in your previous roles, standing out from your peers. Highly driven and proactive – you relentlessly and independently push through hurdles and drive towards excellent outcomes., • Highly driven and proactive – you relentlessly and independently push through hurdles and drive towards excellent outcomes., • Meticulous – you hold high standards and have an obsessive attention to detail. Learn more about our tech organization _! Don't worry if your experience or background doesn't match all of these areas, we believe a broad spectrum of experience provides great perspective on solving problems in new and innovative ways and we’d love to hear from you. AlphaSights is an equal opportunity employer.

At American Golf, we're passionate about golf and dedicated to helping golfers of all levels enhance their game. We believe in delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products. As the largest golf retailer in Europe, we take pride in our commitment to excellence and in fostering a vibrant, customer-focused community of golf enthusiasts. As a IT Field Service Engineer you will be responsible for providing comprehensive IT support to our retail stores within the South region of the UK and Ireland. The role involves addressing day-to-day IT support needs, including managing Tills, POS systems, and payment systems, as well as supporting store refurbishments, closures, and new store openings. The engineer will also be responsible for providing training to store staff on IT systems and ensuring that all IT equipment is functioning optimally to support store operations. Key Responsibilities: IT Support for Stores: • Provide on-site and remote IT support to retail stores within the assigned geographical area., • Troubleshoot and resolve issues relating to Tills, POS systems, payment systems and other store IT equipment., • Conduct proactive maintenance on a scheduled basis to minimise long term issues, • Work with the IT Operations Manager to identify support trends and failures., • Ensure minimal disruption to store operations by responding promptly to support requests and incidents., • When needed, work with the IT Operations Manager to cover other regions or assist during peak periods. Store Projects: • Assist with IT-related aspects of store refurbishments, closures and new store openings as needed., • Setup and configure replacement or new IT systems when needed, • Work with the wider business to decommission IT equipment during store closures. Collaboration and Communication: • Work closely with Store and Area Managers, and the IT Operations Manager to understand and meet the IT needs of the stores., • Liaise with the wider IT team and external suppliers to resolve issues. Training and Guidance: • Provide training to store staff on the use of IT systems., • Create and distribute user guides and best practices to ensure staff are confident using IT systems. Travel and Flexibility: • Travel extensively within the designated geographical area (South, Midlands, North & Ireland) to provide support., • Be available for occasional after-hours support during critical store openings, refurbishments, closures or urgent issues., • Ability to work from home one/two days a week depending on the needs of the stores., • Travel to the head office on occasion to build relationships with the wider IT team, receive training, company events or announcements. General Support duties: • Monitor and update the service desk solution., • Assist with wider IT support related tickets, • Use, amend and add to the Knowledge Base to improve wider knowledge and understanding., • Attend daily standup meetings to understand business and IT support priorities., • Collaborate with external support partners for escalated technical issues., • Report to the IT Operations Manager, providing updates on system status and projects. The Candidate: • IT Support Experience: Proven experience in IT support, preferably in a retail environment., • Technical Knowledge: Strong knowledge of Till, POS, Payment systems and related hardware/software., • Efficient Troubleshooting and Problem Solving: Ability to troubleshoot and resolve technical issues efficiently and effectively., • Clear Communicator and Supportive: Excellent communication skills and interpersonal skills, with the ability to train and support non-technical staff., • Organised and Multitasking Ability: Strong organisational skills with the ability to manage multiple tasks and priorities., • Independence & Flexibility: Willingness to travel and work independently in a field-based role., • Driving & Mobility: Full UK driving license required. If you're a hands-on IT professional who thrives on solving problems and supporting teams, we want to hear from you. Join us and help keep our retail tech running smoothly across the UK and Ireland. American Golf is committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, disability, sexual orientation, religion, or any other protected status. We believe that diversity drives innovation and are proud to be an equal opportunity employer. We value the diversity of our team and encourage all qualified candidates to apply.

As Operations Manager, you’ll help build and operate a reliable, user-friendly EV charging network that supports the transition to a fossil-free future. Your role is key to ensuring smooth daily operations, solving problems quickly, and continuously improving the infrastructure together with internal and global teams. • Ensure the daily operational readiness, reliability, and performance of all charging stations, • Support the rollout, integration, and commissioning of new charging points, • Work closely with customer service to handle user enquiries and provide effective solutions, • Conduct on-site visits for troubleshooting, quality control, and performance checks, • Monitor and act on user feedback, and contribute to ongoing improvement projects, • Ensure compliance with local and international regulations and standards, • Collaborate across departments and with global teams to optimize operations You are a technically minded, service-driven professional who thrives in a dynamic, fast-paced environment. You enjoy improving systems, solving technical challenges, and delivering great customer experiences. • Solid technical understanding of EV charging infrastructure and electric mobility, • Experience in operational process management and project implementation, • Strong troubleshooting and problem-solving skills with a hands-on mindset, • Focus on quality, safety, and reliable system performance, • Customer-centric mindset with a passion for service excellence, • Interest in new technologies and enthusiasm for sustainable mobility, • Excellent communication and collaboration skills across teams and stakeholders, • Strong team spirit, yet confident working independently and managing your own priorities, • People take centre stage: Become part of a dynamic, ambitious and agile team that develops solutions for the eMobility market and be part of our EDRI events or the next after-work event, • With us, you get the best of both worlds - 100% start-up with the support of a large company, • The freedom you need: We offer you remote working with flexible working hours, • Workation: Enjoy the flexibility to work temporarily from abroad – within the EU, • You will receive a competitive salary with a performance-related bonus and 30 days holiday per year, • A company pension scheme is of course also one of the benefits with us, • Sustainable learning opportunities: We support you with a training budget of 5,000 euros per year, • You get everything you need to get started: onboarding with welcome gifts and top hardwareDiversity counts at E.ON. We welcome all people and are convinced that differences make us stronger. Become part of our inclusive and diverse corporate culture! Seize the opportunity to become part of our E.ON Drive Infrastructure team and not only create prospects for the future of E.ON, but also for your own. We look forward to getting to know you! Lisa Recruiting and Employer Branding Manager Do you have any questions or difficulties with your application? Please contact me at or .

Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements. At Astra, a Technical Account Manager is the first line of technical troubleshooting for our customers. This person will respond to inbound inquiries, investigate and resolve integration issues, aid in technical client configurations, and provide clear guidance and support to customers and internal teams. They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary. The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers. This role requires working hours of 12:00 AM – 9:00 AM Eastern Time (ET), providing overnight coverage for Astra’s platform and customers. This schedule aligns naturally with UK and EU business hours, making candidates in those time zones a strong fit. North American and other candidates are also welcome if they are committed to this shift. Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops. Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication. 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus). Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools. Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues. Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations. Experience with support systems like Zendesk (or similar ticketing platforms). A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams. A proactive, detail-oriented approach and willingness to document solutions and processes for future use. Proactive mindset - you seek out ways to improve systems and enable others Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience. Monitoring: Experience with observability and alerting systems Proficiency with cloud platforms, ideally Google Cloud Platform (GCP) Understanding of APIs, data integrations, and common troubleshooting workflows Experience with ticketing systems (Zendesk, Jira, or similar) Comfort working with logs, SQL queries, and basic debugging tools Strong documentation skills for both internal and customer-facing materials Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery) Infrastructure as Code: Terraform, CloudFormation, or similar CI/CD: GitHub Actions, CircleCI, or similar platforms Programming: Python, Go, Bash for automation and tooling Customer Trust: Be on the front line, ensuring Astra’s integrations run seamlessly and customers feel supported. Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance. Onboarding Success: Play a critical role in providing integration support to ensure new customer launches are smooth, fast, and reliable. Knowledge Sharing: Create documentation and insights that empower customers and reduce friction. Feedback Loop: Bridge customer needs and engineering innovation to shape Astra’s future solutions. Competitive compensation with equity in a growing fintech company (note that international employees may have different tax treatment) Remote-first culture with flexible working arrangements Small team, big impact - your work directly shapes our entire platform infrastructure Professional growth - lead infrastructure decisions for a scaling fintech platform Modern tech stack - work with cutting-edge cloud technologies Mission-driven - build infrastructure that powers financial innovation Astra is a remote-first company hiring only within the U.S. We value thoughtful collaboration, clarity, and initiative. We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team. We're looking for technically savvy individuals who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges. If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you.

Senior Customer Success Specialist - Technical Account Manager • Software, SaaS, B2B, • Frankfurt, Remote, German Speaking Our client is a market leader in Unified Communications & Contact Centre (SaaS) solutions. The role of Senior Technical Account Manager (Customer Success) is a technical support and customer management role. Helping with on-boarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. A great opportunity to join a fast growing, successful company and develop your career. This position is best suited to someone working in customer success and/or technical account management with good depth of technical experience within SaaS/Software, APIs, Database etc Experience Requirements: • 3+ years in a customer facing role such as Customer Success, Account Manager, Pre-Sales Support, etc., • Knowledge of end user technical support & troubleshooting - Web APIs, Software, Scripting, Database, • Bonus points for experience with Contact Centre solutions, VoIP, SIP etc, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. This is a great opportunity to develop your career with an ambitious and fast growing company. There will be a lot of opportunity to grow your career, learn and develop. Applicants must be located in Germany and have strong German language skills. C1 and above. Hit apply to take your career to the next level. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience. What you can expect to be doing: Dealing with all queries that come in through live chat, email and through social media. Troubleshooting technical issues and optimising user experience. Reporting bugs and UX issues to other members of the team. Active participation in app growth and development. What we’re looking for: Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday.. You can get your head around a complex system quickly. You find it easy to juggle and prioritise different tasks. You’re chilled under pressure. You are friendly and naturally engaging with a positive can-do attitude to customer support. Committed to providing excellent customer support, written and verbal. What we’re really looking for: ✍️ Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we’re in the financial space, and under the scrutiny that comes with it, the current customer support team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us. At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough. PERKS £25,776 per annum Discretionary Performance-Related Annual Bonus Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £25,776. Plan ahead with confidence while you grow your career! Private medical insurance (medical history disregarded) Employee Assistance Programme Cycle to work scheme Season ticket loan Free ChipX subscription for UK-based employees We are an equal-opportunity employer and value diversity Flexible working arrangements 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️ Annual training budget for courses, workshops, or conferences to help you advance your career. £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing Company laptop Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup Our Interview Process: Short take-home task Video interview with Head of Talent Video interview with the hiring manager & Team Lead Final interview with VP of Customer Support About Chip Our mission is to make our customers wealthy. We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. Our vision We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We're building the wealth app for our community, giving them one place for saving and investing. We're giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way. Who we are Chip has a creative and diverse team of 200, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

SenseOn is looking for a Forward Deployed Engineer to sit at the intersection of security engineering, software development, and customer success. This is one of the broadest and most impactful technical roles in the business, you will be the person who makes SenseOn work, in the real world, for real customers. As a Forward Deployed Engineer, you will embed directly with customers to deploy and configure the SenseOn platform, develop custom integrations, and ensure that every customer derives measurable security value as quickly as possible. You will own the technical outcome, supporting technical sales and working on technical delivery to enable SenseOn to be effective. This is not a pre-sales or demo role. You support both new business engagements and existing customer renewals, providing the technical depth to prove and quantify the value SenseOn delivers and ensuring that as deployments grow more complex with expanded log ingestion, customers always feel in safe hands. You will report to the VP of Technology and work closely with the Security Operations, Customer Success, Sales Engineering, and Product teams. Location: UK Travel: Approx 25% to customer sites Experience: 3 to 6 years+ The Role in Detail You will own the full technical lifecycle of a customer deployment, from initial architecture review through to live production, ongoing integration development, and long-term platform health. You will build cloud integrations. You will write and tune detection rules in SIEMs. You will debug customer environments. And you will ensure that every customer you touch becomes a SenseOn advocate. Your impact does not stop at deployment. As SenseOn’s log ingestion capability grows and deployments become more complex and wide ranging, you will work with the Customer Success team to build the technical business cases that win renewals and drive expansion bringing the same engineering rigour to proving value as you do to deploying it. • Lead end-to-end SenseOn platform deployments and complex log ingestion rollouts without customer disruption., • Conduct architectural reviews to define deployment strategies and identify integration opportunities., • Own the post-sale technical relationship into steady-state operations, delivering against technical success criteria tied to quantifiable security outcomes., • Travel to UK and international customer sites approximately 25% of the time., • Provide the technical evidence base and build business cases for renewals and expansions, translating platform telemetry and incident response data into clear customer outcomes., • Proactively health-check environments, close technical gaps, and resolve visibility issues ahead of renewal conversations., • Collaborate with Sales Engineering to ensure continuity from pre-sale technical validation through to post-sale deployment., • Write production-quality software to build and maintain integrations across third-party security tools, SIEMs, identity platforms, and AWS, Azure, and GCP environments., • Contribute reusable connectors to the SenseOn integration library and create custom automation to optimise security operations workflows., • Work confidently across backend languages (Python preferred; Go, JavaScript, and Bash valued) utilising RESTful APIs, webhooks, and data pipeline patterns., • Write, tune, and maintain high-fidelity, low-noise SIEM detection rules by translating threat intelligence and attacker behaviour., • Map coverage to the MITRE ATT&CK framework to address visibility gaps, and develop new detection logic with Security Operations., • Iterate on rules post-deployment to reduce false positives, and provide expert guidance to customers regarding their detection strategy and risk posture., • Develop deep relationships with customer security leadership, acting as a trusted adviser across their security architecture., • Proactively mitigate adoption risks, resolve deployment blockers, and conduct structured onboarding from platform fundamentals to advanced threat hunting., • Monitor deployed environment health, address technical drift, and translate field experience into actionable product feedback internally., • Partner with Sales Engineering on Proof of Value (POV) engagements, providing technical credibility to differentiate SenseOn., • Contribute to bespoke technical demonstrations, architecture proposals, and solution designs for complex prospects transitioning from legacy platforms or traditional SIEM solutions., • Act as a direct conduit between the field and product teams, raising well-evidenced bugs, feature requests, and detection improvements., • Participate in User Acceptance Testing (UAT) for new platform releases to provide field-informed quality assurance., • Identify cross-environment patterns to highlight new detection opportunities or platform capability gaps for the analytics backlog. Essential • 3–6 years of experience in a technical cybersecurity role, ideally spanning Security Operations and an engineering or customer facing function., • Demonstrable software development capability, you must be able to write, review, and deploy code in a production context. Python is strongly preferred., • Proven ability to write and tune detection rules in one or more SIEM platforms (e.g. Splunk, Microsoft Sentinel, Elastic, QRadar). You are comfortable translating threat scenarios into detection logic and iterating on rule quality based on operational feedback., • Hands-on experience building and troubleshooting integrations with cloud platforms (AWS, Azure, or GCP), REST APIs, and common security tooling including SIEMs, EDRs, XDRs, and NDRs., • Strong understanding of networking fundamentals, operating systems (Windows and Linux), and identity and access management concepts., • Experience deploying or operating software in containerised environments (Docker, Kubernetes)., • Excellent written and verbal communication skills, with the ability to engage credibly with both technical engineers and non-technical stakeholders up to C-level., • Based in the United Kingdom with the right to work in the UK. Highly Desirable • Prior experience in a Forward Deployed Engineer, Customer Success Engineer, or Technical Account Manager role at a security or SaaS company., • Experience supporting customer renewal engagements from a technical perspective — building business cases, evidencing value, and closing coverage gaps ahead of renewal conversations., • Familiarity with log ingestion at scale, including the operational and architectural challenges of onboarding diverse log sources across complex enterprise environments., • Experience with CI/CD pipelines, Infrastructure-as-Code (Terraform, Ansible), and modern DevSecOps practices., • Exposure to machine learning or AI-driven security analytics platforms., • Relevant industry certifications such as CISSP, AWS Solutions Architect, GCIH, or equivalent., • Experience supporting or replacing incumbent security platforms (e.g. Darktrace, CrowdStrike, Splunk) within enterprise customer transitions. Within your first 90 days, you will have completed at least one end-to-end customer deployment, established yourself as the technical lead for a portfolio of accounts, and shipped at least one integration adopted by a customer in production. Within 6 months, you will be leading complex multi-environment deployments independently, supporting renewal engagements with clear technical business cases, and have contributed meaningful detection rules and integrations to SenseOn’s shared library. Within 12 months, you will be shaping how SenseOn approaches deployment and customer value quantification at scale, informing product roadmap decisions, mentoring more junior team members, and owning the technical success of some of SenseOn’s most strategic accounts. What We Offer • Competitive salary commensurate with experience, • Unlimited holiday allowance, • Hybrid working model with flexibility around customer commitments, • Bi-annual career progression review, • Personal learning and development budget, • MacBook and all necessary tooling provided, • Enhanced pension scheme, • Private healthcare through Vitality, with rewards and discounts Belong at SenseOn At SenseOn, we define Talent as employees who are customer obsessed and pursuing excellence. They are courageous, good people, doing good things, powering our mission. If this resonates with you, then you will always belong. Nothing else matters. We are an Equal Opportunity Employer and do not discriminate against any qualified employee or applicant. Difference is what makes us stronger.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to_and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to _, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Software Engineer. About the job This position is needed to deliver the best-in-class Twilio SDK experience for our customers. Twilio’s SDK engineering team builds robust, powerful SDKs and a GraphQL layer to enable developers build their own Contact Center UIs and real-time AI Contact Center products. Many other teams rely on integrating and exposing their services via the Unified SDK layer to deliver their advanced features to our customers. The position is especially critical in supporting Twilio’s expansion and will be central to creating a core product that provides leverage to all of Twilio’s Flex Contact Center and engineering teams! Responsibilities In this role, you’ll: • Design, build, and maintain large-scale backend services with a focus on reliability, availability, scalability, and performance., • Lead technical design efforts and ensure architecture decisions are well-documented and future-proof., • Collaborate closely with senior engineers, product managers, and cross-functional stakeholders., • Champion high-quality engineering practices, including automated testing, maintainable code, and thorough documentation., • Own and continuously improve Twilio’s developer experience for SDK customers., • Support customers by troubleshooting issues and promoting backend and SDK best practices., • Contribute to operational excellence by maintaining a high reliability bar and participating in incident response and system improvements. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: • Bachelor’s/Master’s in Computer Science, Engineering, or related field., • 5+ years of experience building and operating cloud-scale backend systems., • Strong programming skills in backend languages such as Java or Scala., • Experience authoring technical specifications and delivering end-to-end system designs., • Strong fundamentals in concurrency and distributed systems., • Experience working with AWS or other cloud platforms at scale., • Proven ability to maintain a high operational excellence bar and mentor junior engineers on reliability and maintainability., • Strong communication skills and the ability to thrive in collaborative, fast-moving teams. Desired: • Excellent problem-solving and critical thinking skills., • Any prior experience building SDKs and GraphQL BFF layer is an added advantage., • Ability to establish backend engineering guidelines and represent the team within the broader Twilio engineering organization., • Passion for delivering high-quality products and continuously learning new technologies., • Strong sense of ownership and accountability., • Comfortable navigating ambiguity and driving clarity in evolving environments. Location This role will be remote and based in the UK Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, _ Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

WHO WE ARE Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security. THE OPPORTUNITY We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience. RESPONSIBILITIES As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by: • Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise., • Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives., • Driving customer adoption through effective onboarding and training processes., • Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach., • Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives., • Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly., • Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development., • Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey., • Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences., • Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators., • Collaborating with customers to develop joint success plans., • Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement., • Mentoring other team members, sharing your expertise and assisting in their professional development., • Participating in the interview process to help identify and onboard talented individuals to the team., • Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration. REQUIRED QUALIFICATIONS: • Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus, • 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail, • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment., • A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention., • Prior experience collaborating with Development teams., • Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments., • 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,), • Experience with programming or scripting languages and familiarity with APIs and web services, • Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred., • Prior experience working in a software company in a technical customer-facing role is essential., • Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion., • A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty., • Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships., • A clear and concise verbal and written communicator, capable of conveying complex information effectively., • Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise., • Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues. COMPENSATION INFORMATION: The range represents total compensation, and may include company bonus, incentive for sales roles, equity or benefits, as applicable. This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. BENEFITS - Why Cyera? • Ability to work remotely, with office setup reimbursement, • Competitive salary, • Paid holidays and sick time, • Health, vision, and dental insurance

We’re recruiting an Electronic Design Engineer to join a dynamic electronics company based in Littlehampton. The ideal candidate will have a strong background in electronic design, with hands-on experience in PCB layout and schematics, project management, and overseeing designs from concept through to production. A Bachelor's degree (or equivalent) in Electronic Engineering or a related field is essential This is a great opportunity for a candidate that wants to develop and grow within a business as the company is growing at a very fast pace. As a Design Engineer, your key responsibilities will include: • Designing and developing electronics devices, systems and circuits, • Creating and reviewing design specs and technical documentation, • Working with other departments to define project deliverables and requirements, • Troubleshooting and resolving design and technical issues, • Ensuring all designs comply with relevant safety regulations Requirements: • Bachelors degree or equivalent in Electronic Engineering or similar, • Experience with PCB layout and schematics, • Previous experience working as a Design Engineer, • Strong communication skills both written and verbally, • Proficiency in using design software such as, Eagle, Altium or similar Benefits: • 20 days annual leave + bank holidays + closed over the Christmas period, • Free onsite parking, • Work from home 1x a week, • Yearly bonus scheme This is a full time permanent position working Monday to Thursday 9am to 5:30pm with a 3pm finish on Friday’s. The role is based in Littlehampton. Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.

Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by ‘combining’ workflows with cards and tapping existing patient data. There are two exciting trends affecting the primary care sector right now. • We believe all businesses are becoming internet businesses. Many clinics now actively ‘push’ online bookings and explore the benefits to handle phone calls with AI agents 24/7., • We believe all revenue is moving towards monthly payments. People pay for more and more ‘stuff’ with a subscription, from cars to music. Dentists and vets are well positioned to benefit due to the strong, recurring relationships with patients. Today, we support over 5,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. This exciting new, agentic AI solution will complement our existing payment products. Tabeo is profitable. We seek to grow revenue by 50-60% per year and top £30 million per year in 2028. We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise! About the role: As we are expanding rapidly and internationally, our ambition is to continue offering real-time support to all our customers. To help us in this ambitious mission, we are looking at reinforcing the Team by bringing on-board a caring, passionate and ambitious Customer Support Associate to join our Finance & Cards pod. This role ensures timely ticket resolution, excellent customer communication, and accurate processing of refunds and finance queries. It also requires strong technical troubleshooting, ownership of core processes, and effective escalation of complex issues or recurring product bugs. Responsibilities: Ticket Handling & SLAs • Handle simple loan-related queries (e.g., loan status, repayment schedules, payment dates)., • Triage refund requests accurately and escalate unclear or atypical cases., • Meet SLA expectations consistently for low-complexity finance tickets. Customer Satisfaction & Communication • Reassure patients about refund timelines, progress, and next steps., • Communicate with empathy in decline scenarios or when delivering difficult updates., • Escalate sensitive or regulatory complaints immediately., • Write clear and concise responses for straightforward finance queries. Product Knowledge & Tools • Understand the difference between Prime and Near-Prime financing flows., • Demonstrate basic knowledge of key finance terms (APR, repayment schedules, soft vs. hard searches)., • Navigate internal tools confidently and follow documented processes with minimal support. Process Ownership & Escalation • Track refund requests end-to-end and keep ticket notes clear and up to date., • Recognise when cases require FCA or compliance review and escalate promptly., • Document all refund actions accurately to support reconciliation., • Flag discrepancies when processes deviate from the documented flow., • 2+ years of prior experience in a customer support role, ideally at a fintech, • Experience with HubSpot or similar CRM/ticketing systems to manage cases efficiently and maintain accurate records., • Comfortable handling both outbound and inbound customer calls and queries, • Excellent communication and writing skills, • Ability to engage with customers in any situation, • Highly organised, meticulous and able to work on multiple projects simultaneously Competitive salary £2,000 per annual CPD package to be used at your discretion Full kit for home office Health insurance and life assurance (including dental and optical) for UK staff Company trips 24 days holiday annually, plus a day off on your birthday Extended parental leave Contributing pension scheme for UK staff We seek a fully remote candidate from the UK or anywhere GMT +/- 1.

Senior Technical Account Manager - Unified Communications / CCaaS Applicants must be based in Germany and able to speak professional level German (C1 and above) Our client is a market leader in Unified Communications & Contact Centre solutions. A leader within the magic quadrant and partnered with global corporations to provide innovative & secure unified CX solutions. The role of Senior Technical Account Manager is a technical support and customer management role. Helping with on-boarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. You will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. This position is best suited to someone working in customer success and/or technical account management with good depth of technical experience within Unified Comms, Telecoms or Contact Centre services. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • Knowledge of Unified Communications and/or Contact Centre Technology including;, • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. Applicants must be located in Germany with right to work. Hit apply to take your career to the next level. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Senior Technical Account Manager - SaaS | CCaaS Working at the forefront of AI technology provides a great learning experience that will present you with skills and experience for the next generation of customer success and customer experience CX solutions. If you are looking to future proof your career and be on the pulse of modern SaaS & AI technology, please read on. The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a post-sales focused technical support and advisory role. You will join a team of experienced customer account managers with the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives. Interaction with customers will be done via phone, email, chat and WebEx, with face to face meetings as necessary and/or appropriate. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 5+ years in a Technical Servcies role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • Demonstrated technical problem solving proficiency Software and/or Telephony., • Excellent analytical and advanced troubleshooting skills with end-users/customers, • Excellent customer service and communication skills, both verbal and written, • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport Experience Preferred: • Working technical knowledge of contact centre software / design / functionality, • TCP/IP networking knowledge and VoIP technology exposure, • Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48, • Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP), • Understanding of basic scripting fundamentals, • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. You must be based in the UK and be eligible for security clearance. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit _. We're looking for a Technical Account Manager who is a true Identity Security Practitioner—someone who lives and breathes identity security, not just manages accounts. This isn't just about support; it's about being the technical vanguard for our most strategic clients, guiding them through complex identity transformations, anticipating their needs, and ensuring their Saviynt platform becomes an indispensable pillar of their security posture. You'll bridge the gap between deep technical expertise and strategic client partnership, driving successful implementations and ensuring long-term value. • Be the Identity Security Guru: Serve as the primary technical authority for assigned clients, providing high-level technical guidance and strategic direction throughout their Saviynt journey., • Architect and Define Solutions: Lead the technical definition, scoping, and design of complex identity security solutions, translating intricate client requirements into robust, scalable Saviynt deployments. This includes comprehensive RFP responses, detailed professional services estimates, project plans, Rough Order of Magnitude (ROMs), and Statements of Work (SOWs)., • Own the Technical Delivery: Take full ownership of the technical execution of SOWs, orchestrating the successful delivery of professional services. This involves hands-on oversight, troubleshooting, and acting as the primary escalation point for all project-related technical challenges., • Strategic Client Engagement: Conduct regular, in-depth technical reviews with customers, proactively identifying potential issues, optimizing their Saviynt environment, and ensuring maximum platform utilization and value realization., • Proactive Problem Solving: Monitor support requests and client environments to identify recurring technical patterns, championing product enhancements or process improvements within Saviynt to address systemic issues., • Drive Expansion & Adoption: Partner with account teams to identify and cultivate up-sell, cross-sell, and expansion opportunities by demonstrating how Saviynt can solve evolving identity security challenges and improve business outcomes., • Technical Enablement: Develop and deliver advanced technical demonstrations and training sessions for clients, ensuring they can independently leverage the full power of the Saviynt platform., • Internal Collaboration: Act as a critical liaison between clients, our Customer Professional Services (CPS) team, Engineering, and Product Management, ensuring client feedback drives product innovation and technical excellence., • Operational Excellence: Assist with regional services resourcing and forecasting, and manage timesheet and invoicing approvals, ensuring seamless operational flow., • Extensive Identity Security Experience (10–15 years): Proven history of delivering enterprise-class Identity Governance and Administration (IGA) and/or Identity and Access Management (IAM) solutions, including hands-on engineering, architecture, and complex technical problem-solving., • Proven Project Leadership (10+ years): Demonstrated success leading the scoping, planning, and delivery of large-scale, high-stakes identity security projects for enterprise clients, from initiation through post-go-live optimization., • Client-Facing Acumen: Exceptional skill in building trusted advisor relationships with senior-level clients and partners, combining technical credibility with strategic insight., • Complex Project Management Mastery: Expert ability to manage multiple concurrent, technically complex identity projects, balancing timelines, budgets, and stakeholder expectations., • Comprehensive Project Lifecycle Expertise: Deep knowledge of project planning, resource management, scope definition, schedule management, status reporting, and the production of meticulous technical documentation. Technical Stack Proficiency: Familiarity or direct experience with: • Core Web Technologies: XML, SPML/SOAP, Web and Application Servers, HTML., • Database Management: Oracle, Sybase, MSSQL, MySQL., • Directory Services: LDAP, Active Directory., • Enterprise HR Systems: SAP, PeopleSoft., • Programming Languages: Java, .NET, or C++., • Identity Management Provisioning Systems: (e.g., legacy Sun, Oracle, IBM, Novell, or similar modern platforms)., • Security Software/IT Audit: A strong understanding of broader security principles and practices, or experience in internal IT audit. Security Domain Knowledge • Mandatory IGA Experience: Must have substantial Identity Governance and Administration (IGA) experience., • PAM Knowledge (Desirable): Familiarity with Privileged Access Management (PAM) is a plus., • Integration Technology: Experience with integration technologies such as REST, LDAP, and database connectors., • Directory Services: Knowledge of directory services including LDAP, Active Directory, and Azure AD., • SaaS Platform Expertise: Must have experience working with SaaS security platforms., • Security Frameworks (Desirable): Understanding of security frameworks like Zero Trust, NIST, and ISO27001 is a strong advantage. IGA Product Experience • Core IGA Platforms: Must have experience working with one or more of the following IGA products: SailPoint, Okta, Oracle OIM, or Saviynt., • Other Security Products (Nice to have): Experience with Pathlock, CyberArk, BeyondTrust, or Delinea is beneficial., • Access Management (Nice to know): Familiarity with Access Management, Single Sign-On (SSO), and Multi-Factor Authentication (MFA) concepts. Management & Client Engagement • Stakeholder Management: Proven experience in managing stakeholders, including leading Program Boards and interacting with senior management., • RFP & Contract Management: Experience responding to Service RFPs, scoping projects, estimating, and producing Service Contracts/SOWs. £75,000 - £95,000 a yearIf required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Customer Support Representative Certain Advantage is hiring for a Customer Support Representative based in Reading. This role is on an initial 1-year contract basis and is hybrid The company: We’re working with a business that’s a global leader in communications, technology, and telematics solutions, providing connectivity, network infrastructure, and innovative digital services to businesses and consumers. In this role, you'll assist customers daily by troubleshooting hardware, installation, and mobile/web platform issues. You'll also keep them informed of progress via phone and email to ensure timely resolution and satisfaction. The role: • Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space, • Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions, • Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders, • Actively work with other departments of the organisation as well as deal with customers and vendors on a daily basis, • Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level The individual: • Experience in a customer-facing role, • Experience with SaaS (Software as a Service) solutions is a plus, • Experience with CRM & ERP systems - Salesforce and SAP would be preferred, • Strong communication and listening skills, • Well-developed time management and prioritisation skills, • Structured “can-do” approach to open matters and tasks in a demanding environment, • Methodical and conscientious documentation skills, • Willingness to develop while identifying opportunities over self-reflection. Does this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.

Job Purpose As a Specialist IT, you will report to the Head of IT and serve as a key technical person for our Cambridge site, while providing essential support in managing our IT infrastructure and ensuring the smooth operation of our Microsoft 365 ecosystem in collaboration with the rest of the Team. Your role will encompass a diverse range of responsibilities, making this an exciting and dynamic opportunity for IT professionals who thrive in a collaborative and evolving environment. You will have a some focus on our ERP systems such as Veeva and/or SAP. Your profile Major Accountabilities: Microsoft Expertise: Leverage your strong knowledge of Microsoft Azure and Microsoft 365 tools, including but not limited to Intune, Autopilot, Defender, SharePoint, Teams, to optimize and secure our IT environment. Veeva & ERP Support: User and systems support for our Veeva and SAP products. Collaborate with business stakeholders to ensure these systems align with operational needs and compliance standards IT Support: Provide top-notch technical support to our employees both remote or onsite, troubleshooting issues and ensuring smooth IT experience for all. Deliver training to enhance adoption and efficiency. Assist with onboarding and offboarding of users and devices, ensuring smooth transitions and access control. Infrastructure Management: Assist in the management, implementation and maintenance of our IT infrastructure, including servers, networks and cloud-based systems. Security and Compliance: You will have a very strong security mindset and will collaborate to implement and monitor with security measures to protect our sensitive data and ensure compliance with industry standards. Collaboration: Facilitate collaboration among teams by proposing new solutions and optimizing tools like Microsoft Teams, SharePoint, Zoom, etc. Project Participation: Contribute with your expertise to IT projects aimed at enhancing our technology capabilities and efficiency. Document technical solutions and contribute to the IT knowledge base to support continuous improvement and team learning. Adaptability: In the early stages of our IT department’s growth, be prepared to wear multiple hats and assist with various IT-related tasks and challenges as needed. Job Requirements: • Education: Bachelor’s degree in Information Technology, Computer Science or a related field or proven experience., • Good knowledge of Veeva products or SAP products is a plus., • Strong proficiency in Microsoft 365 tools and services., • Proven experience in IT system administration and support., • Excellent problem-solving and communication skills., • Ability to work collaboratively in a fast-paced, dynamic environment. Work Location: • 2 to 3 days a week in our brand new Cambridge Office. Why us? An exciting job opportunity awaits you! MoonLake is a dynamic and innovative company pushing the boundaries of possibility, and we are looking for passionate individuals to join our stellar team. What we offer: Learning Environment: An opportunity to learn and grow alongside experienced professionals in a supportive and innovative biotech environment. Impactful Work: Contribute to groundbreaking projects that have the potential to transform global healthcare. Flexibility and Balance: Work remotely/hybrid, enjoying a healthy work-life balance while making meaningful contributions to our team. Career Growth: A clear path for career progression, with the chance to take on more responsibilities as you develop your skills. About us MoonLake Immunotherapeutics is a clinical-stage biopharmaceutical company unlocking the potential of sonelokimab, a novel investigational Nanobody® for the treatment of the inflammatory disease, to revolutionize outcomes for patients. We continue to make significant progress in our Global Clinical Development Programs. The company’s focus is on inflammatory diseases with a major unmet need, including hidradenitis suppurativa and psoriatic arthritis – conditions affecting millions of people worldwide with a large need for improved treatment options. MoonLake was founded in 2021 and is headquarted in Zug, with hubs in Cambridge & Porto. Further information is available at _

Are you an experienced Procedural PHP Web Developer looking for a fully remote opportunity to join a well-established software platform? Do you thrive in an environment where your deep understanding of core PHP is valued, and you enjoy working with JavaScript and Bootstrap? If so, we want to hear from you! Our client, a leader in their field, is seeking a talented PHP Web Developer to join their dedicated team. This is a fantastic chance to contribute to a stable and successful platform without the need for framework-specific experience. About the Role ????? As a PHP Web Developer, you will be responsible for developing, maintaining, and improving our client's core software platform. You'll be working primarily with procedural PHP, ensuring the robustness and efficiency of the codebase. Key Responsibilities ??? • Developing and maintaining web applications using procedural PHP., • Writing clean, well-documented, and efficient code., • Collaborating with the development team on various projects., • Troubleshooting and debugging existing applications., • Working with JavaScript and Bootstrap to enhance user interfaces and experience., • Contributing to all phases of the development lifecycle. Skills & Experience ? • Extensive commercial experience in procedural PHP development., • Solid understanding of JavaScript., • Proficiency with Bootstrap., • Good knowledge of relational databases (e.g., MySQL)., • Experience with version control systems (e.g., Git)., • Strong problem-solving skills and attention to detail., • Excellent communication and teamwork abilities., • Ability to work independently and manage your time effectively in a remote setting., • No specific PHP framework experience is required. Important Note ?? • This is a fully remote position., • Applicants must be currently based in the UK and possess full eligibility to work in the UK., • Our client is unable to provide work permit sponsorship for this role. For immediate consideration, apply with your CV or feel free to call for more details

Platform Solutions Developer Location: Nationwide (with occasional travel to Lanes Group offices) At Lanes Group, we're more than just the UK's leading wastewater and drainage solutions provider. We're a business driven by innovation, continuous improvement and technology that empowers our people to do their best work. As we continue to invest in our digital capabilities, we're looking for a talented Platform Solutions Developer to join our growing internal Platform Solutions team. This is an exciting opportunity for someone who enjoys solving complex business challenges, building scalable applications, and developing integrations that make a real impact across a large national organisation. What You'll Be Doing As a Platform Solutions Developer, you'll play a key role in designing, developing and supporting solutions across our Microsoft ecosystem. Working closely with stakeholders across the business, you'll transform requirements into innovative technical solutions that improve efficiency, connectivity and user experience. Key responsibilities include: • Developing, configuring and deploying solutions across Microsoft 365, including SharePoint, Teams, Power Apps and Power Automate., • Designing and maintaining integrations between Microsoft 365 and third-party platforms using REST APIs, Microsoft Graph API and custom connectors., • Building and managing custom connectors to enable seamless data flow across business systems., • Collaborating with business stakeholders to understand requirements and deliver scalable, fit-for-purpose solutions., • Creating automated workflows that streamline processes and drive operational efficiency., • Supporting, optimising and troubleshooting existing integrations to ensure performance, reliability and security., • Producing clear technical documentation, user guidance and best practice standards. Essential Experience & Skills • Degree in Computer Science, Information Technology or a related discipline, or equivalent practical experience., • Minimum 3 years' experience in a Microsoft 365 Development or Integration-focused role., • Strong knowledge of Microsoft 365 technologies, including:, • SharePoint Online, • Microsoft Teams, • Power Apps, • Power Automate, • Experience developing and managing API integrations, including:, • Microsoft Graph API, • REST APIs, • Third-party APIs, • Strong Power Platform development experience., • Knowledge of Azure integration services, including Logic Apps, Functions and API Management., • Understanding of JSON, XML, OAuth and associated web technologies., • Excellent problem-solving and troubleshooting abilities., • Strong communication and stakeholder management skills., • High attention to detail with excellent documentation practices. Desirable Experience • Dynamics 365 Finance & Operations (F&O) experience and certifications., • X++ development experience., • PowerShell and/or Python scripting., • Experience with Data Warehousing and Microsoft Fabric., • Knowledge of enterprise-scale application integration environments. Why Join Lanes Group? At Lanes Group, you'll be part of a forward-thinking organisation investing heavily in technology and innovation. You'll have the opportunity to work on meaningful projects that support thousands of colleagues across the UK while developing your skills within a collaborative and supportive environment. Apply today and help us build smarter solutions for tomorrow.

About the company and the project: A leading U.S.-based edtech company is looking for a Middle Ruby on Rails Developer to join their fully remote team. Their platform helps educational institutions manage and distribute digital learning materials — from e-textbooks to interactive courseware. The company is known for its advanced e-reader, AI-powered study tools, and seamless integrations with major learning management systems. Their solutions are used by thousands of schools and universities, helping students save over $160 million on textbooks and other materials. The team has a strong engineering culture and very low turnover — many developers have been with the company for years. You’ll be joining a stable, collaborative, and impact-driven environment where your work will directly support modern education. Your tasks on the position: • Participation in all aspects of the application development life cycle, including specifications, prototypes, development, quality assurance, deployment and operations, • Development and modification of internal and external software as part of a team of engineers, • Checking work in practice and using automated tests, • Supporting the day-to-day work of the team, troubleshooting and resolving issues as they arise, • 3+ years of experience with Ruby on Rails, • 3+ years of application and API development experience, • Experience with MySQL or other relational databases, • Experience with Git or other source code control systems, • Working hours: 12:00–20:00 (GMT+2, Kyiv time), • B2B cooperation is mandatory, • Ukrainian/Russian C1+, • English B2+ Will be an advantage: • Knowledge of modern web development technologies: PHP, JavaScript, web services (REST), MySQL, • The company guarantees decent pay $3500-5500 gross, • 100% remote work format, • Stable work in an American company (the company has existed since the early 2000s), • Opportunity for self-development: various technologies and tools, corporate subscription to Udemy training platform, • Friendly and supportive team, • Paid holiday and sick leave

Senior C++ Software Engineer required for 12 to 18 month contract working on a development of an edge processing solution aimed at transforming data for fiber optic sensors to actionable insights through algorithms. This contract is outside IR35 and would suit a skilled and experienced C++ Software Engineer with experience of server side C++ applications and databases, interfacing Front End Systems and Python modules. The role requires the following technical skills and experience - · Strong knowledge of modern C++ (C17+) · Experience with Python/Matlab; data signal processing, geophysics, seismicity · Knowledge and understanding of service architectures; REST APIs, WebSocket, databases, containers, cloud services (AWS, Azure). · Understanding and expertise in modern software development; version control (Git), bug tracking, test frameworks, documentation and design, dev-ops/containers etc. · Familiarity with modern frontend concerns; Javscript, Svelte, Typescript,Angular. · Excellent problem-solving skills, the ability to design scalable systems, and experience in agile methodologies. The client is based in just north of London, candidates can work remotely, but ideally should be in or around Central or North London and able to get to Elstree for meetings as required. This is a great long term contract opportunity for a Senior C++ Software Engineer to work on a cutting edge platform. You should have very technical communication skills, and be able to contribute to system architecture, code optimization, troubleshooting issues and working in a small development team.

Senior Magento Developer – UK Remote £45,000 - £55,000 plus excellent benefits Are you an experienced Magento Developer with a passion for expanding on your tech skills? Are you looking to join a flexible and growing organisation? If yes to both, then this role may be for you! My client requires a Senior Magento Developer to help build robust ecommerce platforms for leading brands. You’ll develop high-performing systems, ensure seamless integrations whilst delivering first-class results for customers. You will need at least three years’ experience in a similar position, ideally working within a digital agency. The role will operate a UK-based remote model, but the company’s head office is in Leeds, should you prefer to work on a hybrid-basis. Package: • £45,000 - £55,000 – Dependent on experience, • 22 days holiday – plus bank holidays (rising with service) as well as the option to buy and sell 5 more days., • Individual training and development budget., • Flexible working, Private healthcare, Pension, Eye-care, referral scheme etc. The Magento Developer will architect, develop, and maintain custom Magento 2 modules to meet business requirements, optimising performance whilst troubleshooting and resolving backend issues. You will ensure code quality through best practices, peer reviews, and automated testing as well providing guidance and technical expertise to junior developers. Since 2010, the business has grown to more than fifty people, and shows no sign of slowing down. This role can offer a variety of work that is both challenging and rewarding with the opportunity to progress into leadership. Required: • Magento 2 backend development experience, • PHP, MySQL, • REST API and GraphQL, • GIT, CI/CD Pipelines, • Systems architecture, service-side performance optimisation, • Excellent problem-solving skills The role will see you join an award-winning company that has partnered with some of the UK’s most established brands. The interview process will be two stages and please send your CV for immediate consideration! Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process. Unfortunately, visa sponsorship cannot be provided for this role. Contact – Scott Murray Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy. • If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks. Keywords; Magento Developer, Backend Developer, Ecommerce Developer - Leeds, Leicester, Reading, Bradford, Huddersfield, Sheffield, London, Birmingham, Newcastle, Liverpool, Nottingham, Derby, Cambridge, Edinburgh, Glasgow, Bristol, York, Lincoln, Ipswich, Hull, Manchester

Provide pre-sales support for our rapidly-growing sales team. You will be responsible for helping develop solutions for identified prospects, helping the marketing team with technical content and insight (blog posts, articles, etc), and being a technical resource for the sales organisation as a whole. • Pre-Sales Responsibilities, • Partner with Account Executives to drive complex, multi stakeholder deals, • Provide technical expertise on Cloudinary’s product offering, consult to prescribe solutions design and determine solution fit, • Adapt Cloudinary’s technology to meet customer’s business case (Demo, POC, documentation), • Create relationships with key decision makers and serve as external technical spokesperson. Be the trusted advisor and provide world class customer service while serving as the technical spokesperson for Cloudinary, • Collaborate cross functionally with Product, Marketing, and Sales to identify compelling Cloudinary use cases, influence product roadmap and technical content and best practices., • Post-Sales Responsibilities, • Work with the Account Management team to ensure handoff is executed smoothly as prospect transitions into a customer., • Must be Fluent in German, • At least 5 years experience in Presales as a customer-facing technical role, • Experience with Digital Asset Management, Video Streaming strategies or Website Performance Optimization., • Principle knowledge of website construction, including HTML, JavaScript and CSS, understanding of OS and browser distinctions and how third-party software and plugins work with browsers, website troubleshooting and use of browser developer tools., • Familiarity with network infrastructure - CDN, Cloud Storage, Cloud Applications, APIs and how it all fits together., • Experience with Martech and Adtech is a plus., • Ability to manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, collaborative environment., • Bachelor’s degree, or equivalent, in related discipline. Science or Engineering degree preferred., • Ability to travel occasionally up to 20% (as required).#LI-BP1

We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry. We are looking for a Customer Success Specialist who supports clinics across their entire journey with Adoreal, from the moment they sign on through every day they operate on the platform. This role blends hands-on onboarding with ongoing technical support, training, and adoption. One week you might be on site at a clinic walking their staff through new workflows. The next you might be remotely troubleshooting a billing issue or shaping a new help center article. We want someone who works proactively rather than reactively. You should be the person who anticipates where clinics will struggle, builds resources before they need them, and treats every support interaction as a chance to improve how the platform works for everyone. You are equally comfortable running a structured implementation project and jumping into an unexpected support ticket. Travel across Europe is part of the role. When a new clinic comes on board, or an existing one needs deeper training, you will be there in person. Candidates should live in Poland, Spain, Sweden, or the United Kingdom within an hour of a major airport. Onboard new clinics • Serve as the primary point of contact during implementation, coordinating across internal teams (technical, CRM, training) and clinic stakeholders., • Support configuration of Adoreal’s EMR and CRM systems and help clinics migrate data from their existing tools., • Organize and structure clinic data so it aligns with Adoreal’s analytics framework., • Manage project timelines, track milestones and dependencies, flag risks early, and communicate status clearly., • Travel on site to deliver staff training and lead clinics through their transition to the platform. Support clinics once they’re live • Act as the first point of contact for clinic staff and patient inquiries, ensuring all requests are addressed within 24 hours., • Troubleshoot technical issues, triage support tickets, and coordinate escalations with Product and Engineering when needed., • Monitor adoption after go live and reach out proactively to clinics that are struggling, rather than waiting for problems to surface. Train and enable on an ongoing basis • Build and maintain onboarding documentation, training guides, FAQs, training videos, and other self service resources., • Keep clinics current on new features, UI updates, and bug fixes through release notes and follow up sessions., • Travel on site for refresher training, workflow audits, or whenever a clinic needs hands on guidance after going live. Close the feedback loop • Track and document bugs, recurring issues, and feature requests., • Identify patterns across clinics and translate them into product insights for the Product and Growth teams., • Explore automation opportunities (chatbots, predictive troubleshooting, smarter self service) that reduce repetitive support work and free you to focus on higher value clinic interactions., • Minimum 4 years of combined experience across customer success, software implementation, technical support, or healthcare onboarding, ideally in SaaS or digital health., • Hands on experience with EMR and CRM systems, data migration, and digital workflow tools., • Native level English fluency (C2) with strong written and verbal communication. Additional European languages are a plus., • Demonstrated success managing multiple implementation or onboarding projects simultaneously., • Familiarity with healthcare workflows including patient intake, documentation, billing, scheduling, and compliance., • Strong familiarity with support ticketing systems and escalation processes., • Experience training clinical and administrative staff on new systems., • Comfort building help center content, training documentation, and self service resources., • Awareness of regulatory requirements in healthcare data handling and access control., • Willingness and ability to travel across Europe for clinic visits and on site training. Organized, collaborative, tech savvy, and oriented toward efficiency, scalability, and proactive problem solving. At Adoreal, we believe in supporting our team’s well-being and growth through comprehensive benefits and a collaborative, people-first culture. As a globally remote company, we prioritize flexibility, inclusivity, and teamwork rooted in the Adoreal principles. Benefits & Perks: • Paid time off (PTO) and paid holidays, • Performance-based bonuses and company equity opportunities, • Fully remote work environment with flexible schedules, • Collaborative and thriving team culture guided by Adoreal’s core values Joining Adoreal means becoming part of a high-performing, ambitious team that works hard, achieves extraordinary results, and enjoys the rewards that follow. Every employee receives equity, aligning us all in our shared success. Promotions and growth opportunities are limitless, driven only by your performance and dedication to our core principles: • We do what is best for the company, not what is best for individuals of the company—we take pride in our work, but not in pride itself—the success of Adoreal is more important than our egos., • We always share relevant information and admit our mistakes freely and openly (even when it is worrisome or uncomfortable to do so). Candid communication and a solution-oriented mindset is rewarded., • We innovate by finding the right problems, then solving them. We thrive on change that minimizes complexity and improves situations for our stakeholders., • We incentivize efficient results & people over process and focus only on the work that creates the most value for our stakeholders., • We are quietly confident and openly humble, being tenacious in our quest to perform and inspire others with our thirst for excellence., • We do not bow up and knock down—we care about our teammates and treat all of them with respect, regardless of their level within the company., • We are steadfast in our pursuit to better our company, our colleagues, and ourselves. When we hire, we only hire people who bleed our principles and who will hopefully be our replacement one day. Adoreal is an equal opportunity employer committed to fostering a diverse, inclusive, and fair workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable U.S. law (EEOC) or local employment regulations where we operate. We encourage applications from candidates of all backgrounds. Accommodations for disabilities are available upon request throughout the recruitment process. We are not working with search firms for this role, thank you

At American Golf, we're passionate about golf and dedicated to helping golfers of all levels enhance their game. We believe in delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products. As the largest golf retailer in Europe, we take pride in our commitment to excellence and in fostering a vibrant, customer-focused community of golf enthusiasts. As a IT Field Service Engineer you will be responsible for providing comprehensive IT support to our retail stores within the Central region of the UK and Ireland. The role involves addressing day-to-day IT support needs, including managing Tills, POS systems, and payment systems, as well as supporting store refurbishments, closures, and new store openings. The engineer will also be responsible for providing training to store staff on IT systems and ensuring that all IT equipment is functioning optimally to support store operations. Key Responsibilities: IT Support for Stores: • Provide on-site and remote IT support to retail stores within the assigned geographical area., • Troubleshoot and resolve issues relating to Tills, POS systems, payment systems and other store IT equipment., • Conduct proactive maintenance on a scheduled basis to minimise long term issues, • Work with the IT Operations Manager to identify support trends and failures., • Ensure minimal disruption to store operations by responding promptly to support requests and incidents., • When needed, work with the IT Operations Manager to cover other regions or assist during peak periods. Store Projects: • Assist with IT-related aspects of store refurbishments, closures and new store openings as needed., • Setup and configure replacement or new IT systems when needed, • Work with the wider business to decommission IT equipment during store closures. Collaboration and Communication: • Work closely with Store and Area Managers, and the IT Operations Manager to understand and meet the IT needs of the stores., • Liaise with the wider IT team and external suppliers to resolve issues. Training and Guidance: • Provide training to store staff on the use of IT systems., • Create and distribute user guides and best practices to ensure staff are confident using IT systems. Travel and Flexibility: • Travel extensively within the designated geographical area (South, Midlands, North & Ireland) to provide support., • Be available for occasional after-hours support during critical store openings, refurbishments, closures or urgent issues., • Ability to work from home one/two days a week depending on the needs of the stores., • Travel to the head office on occasion to build relationships with the wider IT team, receive training, company events or announcements. General Support duties: • Monitor and update the service desk solution., • Assist with wider IT support related tickets, • Use, amend and add to the Knowledge Base to improve wider knowledge and understanding., • Attend daily standup meetings to understand business and IT support priorities., • Collaborate with external support partners for escalated technical issues., • Report to the IT Operations Manager, providing updates on system status and projects. The Candidate: • IT Support Experience: Proven experience in IT support, preferably in a retail environment., • Technical Knowledge: Strong knowledge of Till, POS, Payment systems and related hardware/software., • Efficient Troubleshooting and Problem Solving: Ability to troubleshoot and resolve technical issues efficiently and effectively., • Clear Communicator and Supportive: Excellent communication skills and interpersonal skills, with the ability to train and support non-technical staff., • Organised and Multitasking Ability: Strong organisational skills with the ability to manage multiple tasks and priorities., • Independence & Flexibility: Willingness to travel and work independently in a field-based role., • Driving & Mobility: Full UK driving license required. If you're a hands-on IT professional who thrives on solving problems and supporting teams, we want to hear from you. Join us and help keep our retail tech running smoothly across the UK and Ireland.

About Ketch Ketch is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data privacy, consent, and compliance -- while enabling privacy-safe data activation across devices, systems, and third-party applications. Global brands rely on Ketch to support GDPR, CCPA/CPRA, and modern data governance initiatives. What you'll do You'll own a book of regional customers through the full implementation lifecycle, working collaboratively with the broader CS team to support customers in the region, with ad-hoc support coverage as needed. • Lead solution design, configuration, onboarding, and adoption to drive time-to-value for regional customers, owning implementations end-to-end and independently., • Support regional customers post go-live in collaboration with the broader CS team, ensuring consistent delivery of value across the customer lifecycle., • Translate product usage into business outcomes, contribute to strategic customer conversations (QBRs), and maintain customer health to support retention and expansion., • Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements., • Provide in-timezone support coverage on an ad-hoc basis, triaging and resolving customer issues to minimize downtime and meet SLAs. Skills • Proven delivery of SaaS implementations and high-quality customer-facing deliverables, with the ability to manage multiple concurrent onboarding engagements independently., • Strong customer and stakeholder management, able to lead executive conversations and translate technical detail into business impact., • Excellent written and verbal communication and a pragmatic, bias-for-action approach., • Comfortable working within a regional CS team, collaborating across time zones to support shared customer outcomes., • Technically astute with strong understanding of SaaS concepts, integrations, and practical troubleshooting. Requirements • 5+ years of experience in customer success, professional services, solutions consulting, or a related customer-facing technical role at a cloud/SaaS company, with evidence of managing larger customer relationships., • Experience in a US-based early-stage B2B SaaS environment is essential., • Fluency in English and French is required, • Comfortable operating autonomously and in ambiguity, with a strong sense of ownership and cross-functional collaboration., • Legally authorized to work in the UK., • Bachelor's degree or equivalent experience. Information collected and processed as part of any job applications you choose to submit is subject to Ketch's . Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. If you have a need that requires accommodation, please let us know by emailing _. Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Ketch does not accept agency resumes. Please do not forward resumes to our jobs alias, Ketch employees, or any other organization location. Ketch is not responsible for any fees related to unsolicited resumes. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Company Nigel Wright Tech are delighted to be working with an established software company in their search for a SQL Developer The Role In this role you will undertake a variety of tasks, including data loading and ETL, working with complex data structures, writing queries/stored procedures, optimising queries and tables, producing reports and creating workflows. Other responsibilities include: • Standard SQL tasks such as table design, query creation, etc, • Ensuring the accuracy, integrity and security of data, • Creating ETL workflows to process large datasets, in a variety of formats, • Troubleshooting database performance issues using tools such as Redgate SQL Monitor, SSMS query store, • Designing and delivering reports on big datasets The Requirements Key Requirements include: • Experience of designing and implementing solutions which involve big datasets, • Strong SQL/T-SQL experience, • Ability to analyse and understand complex data structures, • Experience in writing and troubleshooting complex queries, stored procedures, functions, etc, • Experience with ETL, • Cloud database technologies or Python skills would be beneficial

Solutions Architect - Europe • Fantastic opportunity for an experienced Solutions Architect to work with enterprise customers across Europe., • Full-time, permanent role focused on solution design, technical delivery, and customer success., • Competitive salary (£62K - £80K) with equity (approx. 2,993-3,920 shares)., • Fully remote position - UK-based candidates preferred, ideally London or within commuting distance for on-site client visits., • Multiple hires planned - immediate availability or short notice period desirable. Who are the client? Our client is a rapidly scaling technology company that has achieved strong product-market fit and is now expanding with high velocity. Their platform acts as a "mission control" for engineering teams, enabling developers to work faster and more autonomously across the entire software development lifecycle. With a highly talented team and a bold mission to transform how software is created, they are empowering enterprises worldwide to succeed in a software-first world. What will you be doing? This is a customer-facing role for a technically strong Solutions Architect who can act as a trusted advisor to large enterprises. You'll work closely with engineering teams to design and implement solutions that accelerate development productivity. From onboarding and proof of value through to renewal and expansion, you'll drive adoption of the platform, ensure technical success, and influence product direction through customer feedback. What will you need? • Proven experience as a Solutions Architect, Pre-Sales Engineer, or Technical Consultant., • Strong background working with enterprise customers on complex technical challenges., • Ability to design, communicate, and implement scalable solutions., • Excellent problem-solving and troubleshooting skills., • Confident communicator with both technical and non-technical stakeholders., • UK-based (London preferred) with flexibility to visit customers on-site when required. What would be desirable? • Previous experience in developer tooling, cloud platforms, or DevOps solutions., • Track record of driving adoption and expansion of technical products., • Experience influencing product development through customer insights., • A proactive, collaborative mindset with a passion for scaling technology. To Apply… Please apply through this advert or send your CV directly. By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - Solutions Architect, Pre-Sales Engineer, Technical Consultant, Enterprise Architecture, Developer Productivity, Cloud, DevOps, Technical Advisory, Customer Success, SaaS, Remote, London

What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? This is an exciting opportunity to join our rapidly growing technology team, responsible for continuous growth and support of an unrivalled betting experience for millions of sports fans everywhere. We’re looking for a Principal Mobile Engineer who will bring their creativity and experience to Hard Rock Bet to help us build software with a spark of magic. This is a role that works closely with Product Management, Design, QA, and Backend Engineering to deliver a full-featured mobile app. The candidate should have a strong track record developing React Native apps, as well as experience with iOS and/or Android apps, preferably with a background in sportsbook, gaming, or a related industry. Your responsibilities will include: Lead the Frontend technical direction of the Casino Technology unit, owning architectural decisions within the domain while ensuring alignment with the broader mobile platform. Partner with peer Principal Engineers in Core and Sportsbook units and the Technical Director for Mobile to define, evolve, and uphold shared engineering standards, patterns, and conventions. Own the architecture and evolution of Casino-domain features within a high-performance React Native application for iOS and Android, serving tens of thousands of daily users across multiple product variants and regulatory jurisdictions. Develop & improve a high-performance mobile application in React Native for iOS and Android, serving tens of thousands of daily users. Drive multi-quarter technical initiatives — legacy system migration, platform modernization, design system adoption, and build infrastructure improvements — collaborating across units to coordinate execution. Mentor and develop senior and staff engineers through architectural guidance, code review culture, and hands-on pairing on complex problems. Partner with Product Management, Design, QA, and Backend Engineering to shape roadmaps, inform feasibility, and make build-vs-buy-vs-migrate decisions for the Casino domain. Evaluate and integrate AI-assisted development tools and workflows to improve team productivity, code quality, and developer experience. Navigate the challenges of working in a highly regulated industry, ensuring compliance and stability while minimizing the architectural cost of jurisdiction-specific requirements. Serve as the escalation point for complex technical problems within the Casino unit — leading troubleshooting efforts, identifying root causes quickly, and turning incidents into systemic improvements. Champion comprehensive observability — analytics, error reporting, and performance monitoring — and use data to drive architectural and product decisions. Contribute to cross-unit technical forums, representing Casino engineering priorities and collaborating on platform-wide decisions. Employ state-of-the-art technologies and strategies to optimize content delivery, application performance, and developer productivity. Cultivate a positive engineering culture that values quality, pragmatism, and continuous improvement. What are we looking for? We are looking for a technical leader who raises the engineering bar within their unit — someone who identifies systemic problems before they escalate, makes sound architectural decisions, and multiplies the output of the engineers around them. The ideal candidate isn't just interested in what we're building right now, but wants to understand where we're going and partners with peer Principals and the Technical Director for Mobile to shape the technical strategy that gets us there — all in service of delivering the best customer experience. The ideal candidate will have: 10+ years of experience in developing mobile applications (native and hybrid), with at least 7 years focused on React Native. Bachelor's degree in Computer Science or a related field; or equivalent demonstrated experience. Deep expertise in React Native application architecture using TypeScript in strict mode, with a track record of defining patterns and conventions adopted across engineering teams. Mastery of dual state management strategies — client state (MobX) and server state (TanStack React Query) — including the judgment to enforce clear boundaries between them at scale. Comfortable working with AI-assisted development tools (e.g., Claude Code, Cursor, Codex) and interested in shaping how the team leverages them — not just as a user, but in defining conventions, guardrails, and workflows that scale. Proven experience designing real-time mobile systems using RESTful services, WebSockets, and GraphQL, with an emphasis on resilience, latency, and graceful degradation. Significant native iOS (Swift/Objective-C) and/or Android (Kotlin/Java) experience, particularly in authoring and maintaining native module bridges and managing cross-boundary data flow. Prior experience in the igaming, sportsbook, or online gaming industry, with a strong understanding of the regulatory, compliance, and geolocation constraints that shape product and architecture decisions. Experience architecting multi-variant mobile applications — managing divergent product configurations, jurisdiction-specific logic, and feature flag–driven rollouts (e.g., LaunchDarkly) within a single codebase. Ownership of cross-cutting technical initiatives such as design system creation, legacy codebase migration strategies, developer tooling, or CI/CD pipeline optimization for App Store and Play Store delivery. Comprehensive knowledge of the mobile development lifecycle — application architecture, OS-level APIs, debugging, performance profiling, security hardening, and deployment — with the ability to set org-wide standards in each area. Demonstrated ability to identify, scope, and drive multi-quarter architectural improvements — balancing long-term technical vision against near-term product delivery. A track record of mentoring senior and staff engineers, elevating team capabilities through code review culture, technical documentation, and architectural guidance. Strong cross-functional influence — able to partner with Product, Design, QA, and Backend Engineering leadership to shape roadmaps and make build-vs-buy-vs-migrate decisions. Contagious and positive work ethic that raises the bar for engineering quality across the organization, not just the immediate team. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Flexible vacation allowance Flexible work from home or office hours Startup culture backed by a secure, global brand Opportunity to build products enjoyed by millions as part of a passionate team Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer) Your application has been successfully submitted! _

German-Speaking IT Support Engineer - Solve it. Support it. Speak their language. ????? £25,000 - £35,000 | Fully Remote | IT Service Provider You’re the go-to person when something breaks, and you’re fluent in more than just IT. You speak fluent German and know how to deliver brilliant tech support in a way that makes sense to users, no jargon, no confusion, just clear solutions. Whether it’s a password reset or a tricky software fault, you know how to get things sorted. This is your chance to join a growing IT Service Provider, providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking, so you'll need to be fully fluent, either native or business-level German. What’s in it for you? • Salary: £25,000 - £35,000, • Location: Fully remote - work from anywhere in the UK., • Language Skills: Use your German every day while building your IT career, • Variety: A mix of 1st and 2nd line support across hardware, software, Microsoft 365, and more, • Culture: Join a friendly, collaborative MSP with a solid reputation and loyal client base, • Stability: Support a long-term customer with consistent demand and ongoing projects What you’ll be doing: • Providing 1st and 2nd line support to German-speaking users - via phone, email, and remote tools, • Troubleshooting hardware, software, network, and Microsoft 365 issues, • Logging and managing tickets through to resolution, • Escalating more complex issues to senior engineers when needed, • Keeping users informed and ensuring a high level of customer service throughout, • Working closely with internal UK-based teams to maintain smooth service delivery What we’re looking for: • Fluency in spoken and written German: native or business-level essential, • Experience in a 1st or 2nd line IT support role (MSP experience a bonus), • Strong knowledge of Windows OS, Microsoft 365, networking support and general IT troubleshooting, • A calm, confident communicator who is able to support users with empathy and clarity, • Someone who’s proactive, reliable, and comfortable working independently from home This is a unique opportunity to combine your tech support skills with your language fluency, all while working fully remotely in a supportive team. Ready to make your mark? Send your CV to bob . bath @ mexasolutions . com and let’s have a chat.

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at and follow us on and _. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we are looking for candidates from the UK, Sweden, Spain or Germany. We are looking for a Staff Software Engineer - SRE to help us support our highest value Grafana Cloud customers by increasing the reliability of our Cloud databases that are based on Mimir, Loki, Tempo, and Pyroscope. We provide these databases as a SaaS product from AWS, GCP, and Azure across all regions. The SRE team is embedded within the Mimir, Loki, and Tempo squads and focuses on ensuring that Grafana Cloud’s database products deliver exceptional reliability for our highest-SLA customers. In this role, you will: • Partner closely with product engineering squads (embedded model), • Own production reliability for high-SLA and complex customer environments, • Design and implement automation to scale our reliability practices, • Ensuring our customers meet our SLO targets, • Define and evolve per-tenant SLOs and reliability models, • Proactively reduce SLO burn to prevent repeat incidents, • Serving as a primary escalation point and on-call for relevant incidents, • Lead customer-impacting incident response and post-incident reviews, • Contribute to design docs and code reviews, • Influence feature design to ensure production scalability and operability, • Build automation to eliminate toil where needed, • Improve alert quality and reduce noisy escalations We seek a staff software engineer operating at the intersection of customer needs, production systems, and product engineering. • 8+ years engineering experience, 4+ in SRE/CRE/production engineering. Strong preference for those with formal customer reliability engineering experience., • Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.)., • Strong experience with technical leadership, leading a team through projects, mentoring other engineers on the team and serving as a force-multiplier, • Experience operating multi-tenant systems in production, • Strong experience designing and implementing SLOs, • Experience with one or more programming languages (e.g. Go, Python, Java, etc), • Experience with Linux operating systems internals, and some knowledge of networking, cloud storage, and scaling., • Excellent problem-solving and troubleshooting skills., • Experience with calmly and actively participating in blame-free Incident Response, following up on actions, and writing high quality PIRs (Post Incident Reviews, a.k.a. post-mortem documents), • Ability to reason about performance, scaling, and failure modes, • Comfortable working within an engineering team where individuals are encouraged to have a strong sense of autonomy and self-direction., • Ability to partner deeply with product engineering teams, • We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!), • Regular 1:1s to with your manager and colleagues, • Reviewing and creating SLOs, proactively investigating ways in which we can further reduce budget burn for those SLOs, which can be self-directed or as the result of learnings from incidents, and may include improvements to monitoring, automation, increasing self-healing, auto-scaling, etc., • Improve observability of customers within their environments, • Designing and implementing solutions to ensure reliability and scalability of our environments can meet rapidly increasing demands, • Develop fault-tolerant design patterns ensuring that we are considering reliability at all stages of the service lifecycle., • Collaborating with our Engineering Leaders to help define and influence product strategy, roadmaps and technical designs, • Participate in PR review and collaborating with other engineers on their Design Docs, • Teach others about Site Reliability Engineering and communicate best practices to be applied early in development of new features and functionality, • Participate in Incident Response when applicable, including investigation through to resolution, PIR, and communication with customers via Bridge calls where necessary In the UK, the Base compensation range for this role is £103,958 - £124,750. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed _.#LI-Remote #LI-Remote *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose., • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment., • Transparent Communication – Expect open decision-making and regular company-wide updates., • Innovation-Driven – Autonomy and support to ship great work and try new things., • Open Source Roots – Built on community-driven values that shape how we work., • Empowered Teams – High trust, low ego culture that values outcomes over optics., • Career Growth Pathways – Defined opportunities to grow and develop your career., • Approachable Leadership – Transparent execs who are involved, visible, and human., • Passionate People – Join a team of smart, supportive folks who care deeply about what they do., • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it., • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our .

Our Mission At Vertical Aerospace, we are pioneering the way for electric aviation. The VX4, our eVTOL (electric, vertical, take-off and landing), 'zero emissions' aircraft will set a new safety standard for how we will navigate the sky. We won't realise our mission following the same legacy processes and traditions our predecessors followed; instead, we want to 'redefine' aerospace best practices. We are growing quickly from a prototype business to a scaling SME, and the next few years will be critical to our success and delivering on our ambitious goals of having the VX4 in service by 2030. What to Expect As a Senior Structural Test Analysis Engineer, you will join our expanding Test Team as our novel aircraft development programme advances. Your role will be pivotal in delivering critical data through component, sub-system, and full-scale tests to support design development and certification. A typical day could involve leading complex structural test rig projects for prototype and certification testing, developing test assets from conception to operation, or mentoring junior engineers while driving innovation in instrumentation and test monitoring. You'll operate across our Bristol office, Kemble Test Facility, and with flexibility for home working when appropriate. What You'll Do You will plan and execute structural test campaigns, including development and certification activities for our VX4 aircraft programme. You will lead integration and operation of advanced DAQ and control systems, with particular focus on MTS and LabVIEW platforms. You will design and review instrumentation strategies including strain gauge placement, rosette configurations, and ensure understanding of signal conditioning principles. You will ensure precise load measurement practices with deep understanding of load cells, calibration, and behaviour under varying test conditions. You will lead rig commissioning, safety reviews, and test result interpretation to support design development and certification requirements. You will build collaborative relationships across Structures, Design, and Systems teams to define test needs and drive planning and delivery of rigorous structural tests. You will oversee rig design, instrumentation plans, calibration procedures, and DAQ setup from component-level coupons to full-vehicle trials. You will manage test execution and data validation, ensuring traceability for certification and proactively improving processes for data quality, test repeatability, and system monitoring. You will train and support junior engineers and technicians in instrumentation and test methodology. What You'll Bring Degree in Mechanical / Aerospace Engineering (Master's level preferred). 10+ years experience in aerospace test engineering or equivalent structural test environment. Advanced knowledge of DAQ and control systems, ideally MTS, LabVIEW, and similar platforms. Proven experience with instrumentation setup, including strain gauge application, wiring best practices, bonding techniques, and troubleshooting. Understanding of load cell behaviours, sensitivity, hysteresis, and calibration principles. Strong analytical skills, with ability to lead monitoring setups for real-time test safety and signal integrity. Hands-on experience in both developmental and certification test programmes. Strong written and verbal communication skills, including technical report writing. Capable of working cross-functionally and managing multiple priorities effectively. Desired Proven leadership in delivering structural test activities in a certification context (EASA/FAA). Familiarity with strain gauge rosette analysis, Wheatstone bridge configurations, and noise mitigation techniques. Knowledge of calibration traceability and uncertainty calculations. Practical familiarity with mechanical assembly of test rigs and prototype structures. Experience with data post-processing tools (e.g., nCode, MATLAB). Working knowledge of 3D CAD (Catia V5 or 3DEXPERIENCE preferred). What can you expect from us? We're on a mission. Where others see limits, we see opportunity, and we work at pace. Working at Vertical isn't your average role but for those seeking a challenge, a flexible, supportive organisation and an incredible team; working here is an opportunity to do the best work of your career. Our approach promotes ingenuity and courage, while our environment builds success through diligence in safety and being open in the way we work. The only way we're going to assure the next chapter of aviation history is by working as a team, relentlessly, towards our goal. Our benefits Our people matter - we're not going anywhere without them. Which is why our company benefits go beyond the essentials. 26 days holiday, plus bank holiday 5 extra days per year to buy (or sell) 5 extra days holiday when you get married or enter a civil partnership Additional 4% of your salary to spend on extra benefits Award-winning digital health and wellbeing service (Help@Hand) Company performance based bonus - rewarding company and individual performance Company Share Scheme - open to every Vertical employee Company Pension Scheme - 5% and we match it Breakfast on us, every day We may just be the hardest job you've ever had, but we're confident it will be the most rewarding. Join the team today and help us shape the future of Advanced Air Mobility. Disclaimer Statement We encourage you to apply even if you may not have all the experience listed in the advert. We recognise that talent comes in various forms and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone. As part of our desire to review and make our processes fair, we may ask you questions related to these aspects during the application process. For more information on how we will use your data, see our Legal section.