Trabajos troubleshooting en LiverpoolCrear alertas

Vacancy - Electrical Shift Technician\n \n \nAre you a Technician with excellent troubleshooting and fault finding skills? Are you seeking a role which offers you the opportunity to develop your skills by working on a range of equipment, including state of the art Cranes? We are seeking an Electrical Shift Technician to join the team within the Container division, at the Port of Liverpool and help us kee...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

Infrastructure Analyst \n Liverpool or Manchester | Hybrid (2 Days On-Site) \n £50,000 \n An Infrastructure Analyst is required for our legal client who are embarking on a major technology transformation programme. \n This is an exciting opportunity to work across a modern technology estate, supporting infrastructure projects, cloud adoption initiatives and the ongoing evolution of critical business systems. You'll join a collaborative team working across the UK and internationally, with exposure to technologies including Azure, VMware, Software Defined WAN and SaaS/IaaS platforms. \n Key Responsibilities \n\n • Support the delivery, maintenance and continuous improvement of infrastructure services\n, • Provide technical expertise throughout the project lifecycle, from design through to BAU support\n, • Act as an escalation point for complex infrastructure issues\n, • Support disaster recovery and high-availability solutions\n, • Create and maintain technical documentation, test plans and recovery procedures\n, • Contribute to infrastructure projects and service improvement initiatives\n, • Participate in out-of-hours support when required\n\n Essential Skills \n\n • VMware administration\n, • Microsoft Azure, including Entra ID\n, • Windows Server & 2022\n, • Active Directory, DNS, DHCP and Sites & Services\n, • Disaster Recovery and High Availability concepts\n, • Networking fundamentals, routing and troubleshooting\n, • SolarWinds, SNMP or similar monitoring tools\n, • Strong troubleshooting and problem-solving skills\n\n Desirable Skills \n\n • Azure certifications (AZ-900, AZ-104, AZ-700)\n, • Microsoft 365 (Exchange Online, Teams, Intune)\n, • Azure Virtual Machines, SSO, MFA and SAML\n, • Hyper-V, FortiGate and Mimecast\n, • ITIL Foundation\n, • Cyber Security interest or experience\n, • Legal applications such as iManage, Aderant or BigHand\n\n This is a fantastic opportunity for an Infrastructure Engineer or Infrastructure Analyst looking to join a business investing heavily in modern infrastructure and cloud technologies.

Service Desk Analyst \n Remote/Liverpool (on site once a week) \n 3-6 months (could go perm) \n £150 per day (Inside IR35) \n A Service Desk Analyst is required for our client based in Liverpool. Occasional visits to the client site will be required. The successful candidate will provide support for a variety of software and hardware systems used within the organisation involving all aspects of customer support. The role includes telephony, remote and desk side support. \n The role will be responsible for day to day delivery of IT Service Desk and administration activities according to governance, processes, policies and agreed service level agreements. \n \n Accountabilities- \n • Providing customer centred support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements• Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites• Ensure regular ticket updates to manage customer expectations• Ensure timely call resolution• Provide first point of contact for any escalation for users throughout the business• Ensure all documented processes are followed and provide for Service Improvements• Actively seek out Service Improvements and suggest alongside service adoption• Provide effective communication and collaboration through teamwork, engaging and contributing through team meetings and discussions and sharing knowledge through appropriate documented processes• Provide administrative support in line with service level agreements• Build and maintain relationships with key stakeholders• Contributing and engaging in team meetings and team discussions \n Experience required- \n • Customer Service Experience• Proven experience of working with Microsoft applications (O365)• Proven Experience of Incident Management Systems (ServiceNow)• First Line level IT support experience preferably within a remote support position• Knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Active Directory, O365 application suite, Windows 10, SCCM, Azure, SharePoint, Mimecast, Cloud Computing, Sophos• Workflow Co-ordination Experience• Excellent communication skills, both written and verbal• IT Related degree desired but not essential• ITIL foundation, MCP, MOS, MCSE, desired but not essential

Junior Application Support Analyst \n £25,000 - £30,000 + Benefits | Liverpool On Site \n The Opportunity \n We're working with a growing consumer business that's investing heavily in its technology function and looking to appoint a Junior Application Support Analyst. \n This is an excellent opportunity for someone with 1-2 years' experience to develop their career within Application Support and Business Systems. You'll work across a range of core business applications, supporting day-to-day operations while gaining exposure to system enhancements, integrations and technology projects. \n If you're looking to build your technical knowledge within a supportive team and broaden your experience beyond traditional IT support, this is a fantastic opportunity. \n What You'll Be Doing \n Application Support \n\n • Provide first-line support across a range of core business applications\n, • Investigate system, order and inventory-related issues\n, • Troubleshoot application problems and escalate more complex issues where required\n, • Maintain support documentation and knowledge articles\n\n Project Support \n\n • Assist with user acceptance testing (UAT) for system changes and enhancements\n, • Support configuration and implementation activities\n, • Work alongside third-party technology partners on project delivery\n, • Keep project plans and support tickets up to date\n\n Continuous Improvement \n\n • Develop expertise across the organisation's application landscape\n, • Identify recurring issues and recommend improvements\n, • Help improve support processes and documentation\n\n About You \n We're looking for someone who enjoys solving problems, has excellent attention to detail and is keen to develop a career within Business Systems and Application Support. \n You'll ideally have experience with: \n\n • 1-2 years' experience within Application Support, IT Support or Business Systems\n, • Exposure to ERP, CRM or business applications\n, • Experience supporting ecommerce or customer-facing platforms would be beneficial\n, • Strong troubleshooting and analytical skills\n, • Excellent communication and stakeholder management\n, • Ability to prioritise multiple tasks in a fast-paced environment\n\n Any exposure to integrations, APIs, ticketing systems or warehouse management systems would be advantageous but isn't essential. \n Package \n\n • £25,000 - £30,000 depending on experience\n, • Company pension\n, • Employee discount\n, • Additional wellbeing and lifestyle benefits\n, • Excellent opportunity to develop within a growing technology team\n\n This is an ideal opportunity for someone looking to take the next step in their technology career, gaining exposure to modern business systems, supporting business-critical applications and contributing to exciting technology projects within a growing organisation. \n Apply today with your most up-to-date CV! \n BH36701

IT Systems Manager – Birkenhead (Fully On-Site) \n Part-Time (Flexible) | 30 hours/week | £26,000 to £39,000 + Benefits (depending on experience) \n An IT Systems Manager is required for our client based in Birkenhead to oversee and maintain IT operations across multiple sites in Cheshire, Warrington, and the Wirral. You’ll manage one 1st Line Support Engineer, provide 2nd/3rd line support, and ensure smooth running of business-critical systems. \n Key Responsibilities \n\n • Manage IT infrastructure and support across all sites.\n, • Provide technical escalation and oversee 1st line support.\n, • Administer Microsoft technologies (Windows OS, Office 365).\n, • Maintain hardware (phones, printers, etc.) and ensure system reliability.\n, • Travel to sites as needed.\n\n Requirements \n\n • Strong Microsoft tech stack experience.\n, • Multi-site IT management background.\n, • Familiarity with Atlas HR and SASSHA (desirable).\n, • Excellent troubleshooting and communication skills.\n, • Full UK driving licence (preferred).\n

Service Desk Engineer – 3-month contract – Liverpool \n My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience. \n As a Service Desk Engineer, you'll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you'll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time. \n Key experience required: \n\n • Experience as a Service desk engineer previously ideally in the legal industry\n, • Microsoft 365 administration and support\n, • ServiceNow – tickets\n, • iManage (preferred)\n, • Windows desktop support\n, • Active Directory and user administration\n, • General hardware, software and peripheral troubleshooting\n, • Remote support tools\n\n Key responsibilities: \n\n • Providing 1st and 2nd line technical support to end users via phone, email and remote support.\n, • Logging, managing and resolving incidents and service requests through to completion.\n, • Troubleshooting hardware, software and Microsoft 365 related issues.\n, • Supporting users across Windows desktop environments and core business applications.\n, • Using ServiceNow to manage tickets in line with agreed service levels.\n, • Supporting and troubleshooting iManage where required.\n, • Escalating more complex issues to senior technical teams when appropriate.\n, • Maintaining accurate documentation and updating knowledge articles.\n, • Working collaboratively with colleagues across IT to deliver an excellent support service.\n\n The Service Desk engineer is required onsite, in Liverpool 5 days a week. \n Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. \n Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). \n For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Junior Application Support Analyst - Office Based \n Do you enjoy troubleshooting systems and getting to the root cause of issues? Are you looking to develop your career within application support whilst gaining exposure to ecommerce, ERP and business-critical systems? \n This is an excellent opportunity to join a growing digital consumer business where technology plays a central role in day-to-day operations. You'll support a range of interconnected platforms, helping ensure orders, inventory and business processes run smoothly while building your experience across a modern technology landscape. \n Responsibilities \n\n • Provide first-line support across business applications and operational systems.\n\n\n, • Investigate and resolve issues relating to orders, inventory, integrations and system workflows.\n\n\n, • Support testing, configuration and delivery of ongoing technology projects.\n\n\n, • Maintain documentation and identify opportunities for process improvement.\n\n Requirements \n\n • 1-2 years' experience within Application Support, IT Support or Business Systems Support.\n\n\n, • Experience supporting business applications, ERP platforms or ecommerce systems.\n\n\n, • Strong troubleshooting skills with a methodical and logical approach to problem-solving.\n\n\n, • Excellent communication and organisational skills with the ability to manage multiple priorities.\n\n Benefits \n\n • Salary of £26,000 - £30,000 plus annual bonus scheme.\n\n\n, • Company pension and life assurance cover.\n\n\n, • Employee discounts and access to additional lifestyle benefits.\n\n\n, • Birthday off, enhanced family policies and opportunities for career development.\n\n This is an excellent opportunity for someone at the beginning of their technology career who wants to develop their application support skills within a fast-growing business driven by digital innovation.

Join a growing IT team where you'll support and enhance enterprise infrastructure across cloud, virtualisation, server, and networking technologies. You'll combine hands-on technical support with involvement in exciting infrastructure and transformation projects. \n Client Details \n Our client is a well-established organisation investing heavily in its technology estate and digital transformation initiatives. They offer a collaborative environment where IT professionals can work with modern technologies while developing their technical expertise and career. \n Description \n We are seeking an Infrastructure Analyst to support and develop a complex multi-site infrastructure environment. You will be responsible for maintaining critical IT services, supporting project delivery, troubleshooting technical issues, and contributing to infrastructure improvements across cloud, virtualisation, server, and network technologies. \n Key responsibilities include: \n\n • Supporting enterprise infrastructure services across multiple locations\n, • Delivering infrastructure solutions for business and IT projects\n, • Managing and optimising Windows Server and VMware environments\n, • Supporting Azure cloud services and Entra ID\n, • Maintaining Active Directory, DNS, DHCP, and file services\n, • Monitoring infrastructure performance and resolving technical issues\n, • Supporting business continuity, disaster recovery, and high availability solutions\n, • Producing technical documentation and contributing to technology roadmaps\n\n Profile \n The ideal candidate will have: \n\n • Strong VMware administration experience\n, • Solid 3rd line experience\n, • Experience with Microsoft Azure and Entra ID\n, • Knowledge of Windows Server 2016/2019/2022\n, • Active Directory, DNS, DHCP, and file services expertise\n, • Solid networking and troubleshooting skills\n, • Experience with infrastructure monitoring tools\n, • Strong analytical and problem-solving abilities\n, • The ability to work across both operational support and project environments\n\n \n Job Offer \n\n • £40,000 - £50,000 salary\n, • Choice of working in Liverpool or Manchester\n, • Annual bonus scheme\n, • Hybrid working\n, • 25 days holiday plus additional leave benefits\n, • Private medical options\n, • Competitive pension scheme\n, • Exposure to modern cloud and infrastructure technologies\n, • Ongoing training and career development opportunities\n, • Opportunity to work on infrastructure transformation projects\n, • Collaborative and supportive working environment\n

PLEASE READ IN BOLD BEFORE APPLYING \n \n On site in L1 Liverpool & Merseyside - Must drive/ own a car - PART TIME - £30-40,000 pro rata 3 days a week. \n \n Server, Infrastructure, Networking, Cyber Security, M365, Helpdesk, Apple Devices, google. \n \n An IT firm are looking for a PART TIME (3 days a week) IT Engineer (Support) to work across the Educational sector (Primary Schools, Secondary Schools, Academies, Universities or Colleges) in Liverpool and Merseyside. \n \n Skills & Tech: \n\n • Minimum 4 years hands-on experience in a senior IT support or systems engineer role within education.\n, • Ability to diagnose and resolve server failures independently — OS, hardware, RAID, and virtualisation\n, • Strong Active Directory and Group Policy experience — real-world deployment and troubleshooting, not just basic administration\n, • Hands-on cyber security experience — incident response, endpoint protection, web filtering, and Cyber Essentials\n, • Confident with Microsoft 365 administration across the full suite\n, • Solid networking knowledge — VLANs, managed switches, wireless, firewalls, and routing\n, • Experience with MDM platforms — Mosyle, Jamf, Intune, or equivalent\n, • Able to work completely independently — you do not need supervision to resolve complex technical problems\n, • Full UK driving licence and access to your own vehicle — client sites are spread across Liverpool and Merseyside\n, • Strong communication skills — you can explain a complex technical issue to a headteacher clearly and calmly\n\n \n Server, Infrastructure, Networking, Cyber Security, M365, Helpdesk, Apple Devices, Google \n \n

Trainee Network & Security Engineer – No Experience Needed \n Looking for a career change? Maybe you’re already working but want a more technical role with better long-term prospects. Or you could be between jobs and ready for a fresh start in tech. \n The ITOL Recruit Network & Security Engineer Job Programme is designed to help you move into a high-demand network engineering role, even if you have no prior experience. \n Train online at your own pace and land your network engineering role in 1-3 months. \n Please note this is a training course and fees apply \n \n Job guaranteed - complete the programme and get a job or get your money back. \n Our candidates earn £28,000-£50,000. \n \n Why Network Engineering \n Every business relies on secure, reliable networks to operate. From corporate offices to cloud-based environments, network engineers are essential to keeping systems connected, secure, and running efficiently. \n This demand translates into strong salaries and long-term job security across industries worldwide. \n \n How It Works \n Step 1: CompTIA A+ \n Start with the fundamentals of IT systems, hardware, operating systems, and troubleshooting. This stage builds the core technical knowledge required to work in IT environments. \n Step 2: CompTIA Network+ \n Develop the skills needed to configure, manage, and secure wired and wireless networks. You’ll cover networking concepts, infrastructure, troubleshooting, and security aligned with industry expectations. \n Step 3: Practical Network Experience \n You will apply your knowledge through live labs that reflect workplace environments, giving you the practical experience needed to move into a network-focused role. \n Step 4 – Job Placement \n Once qualified, our recruitment team works with you directly to prepare applications, set up interviews, and secure your first role in network engineering. \n \n What You Get \n\n • 100% online, self-paced training\n, • CompTIA A+ and Network+ certifications\n, • Live labs for practical experience\n, • 1-on-1 tutor and recruitment support\n, • Job guarantee – get a job or your money back\n, • Starting salary of £28,000–£50,000\n\n \n We Get You Hired \n We're not new to this. ITOL Recruit has 15+ years of experience and has placed over 5,000 people into new roles. \n Our job programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. \n We don't believe in empty promises. Complete our programme, follow the process, and if you don't land a job, you get your money back. \n “I expected it to be harder to get into network engineering. Three weeks after I finished the training, I was starting my first role.”– Priya S., Network Technician, Leicester \n \n Ready to Start? \n If you want to build technical skills and move into a network-focused role, this programme is designed to get you there. \n \n Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.

IT Support Engineer – 3-month contract – Liverpool \n My client is seeking an experienced IT Support professional to join their fast-paced and collaborative Service Desk team, delivering high-quality technical support to employees across the organisation. \n As an IT Support Engineer, you will act as the primary point of contact for all IT-related queries, providing prompt and efficient support across a broad range of technical issues. Working closely with the wider IT team, you'll take ownership of incidents and service requests from initial logging through to resolution, ensuring users receive a responsive, professional, and customer-focused support service at every stage. \n Key experience required: \n\n • Experience as an IT Support Engineer.\n, • Microsoft 365 support and administration\n, • ServiceNow ideally but any other ticketing software acceptable \n, • iManage (preferred)\n, • Strong customer facing/customer service experience\n, • Windows desktop support\n, • Active Directory and user administration\n, • General hardware, software and troubleshooting\n, • Remote support tools\n\n Key responsibilities: \n\n • Providing 1st and 2nd line technical support to end users via phone, email and remote support.\n, • Logging, managing and resolving incidents and service requests through to completion.\n, • Troubleshooting hardware, software and Microsoft 365 related issues.\n, • Supporting users across Windows desktop environments and core business applications.\n, • Using ServiceNow to manage tickets in line with agreed service levels.\n, • Supporting and troubleshooting iManage where required.\n, • Escalating more complex issues to senior technical teams when appropriate.\n, • Maintaining accurate documentation and updating knowledge articles.\n, • Working collaboratively with colleagues across IT to deliver an excellent support service.\n\n The IT Support Engineer is required onsite, in Liverpool 5 days a week. \n Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. \n Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). \n For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Junior Application Support Analyst £25,000 - £30,000 + Benefits | Liverpool On Site The Opportunity We're working with a growing consumer business that's investing heavily in its technology function and looking to appoint a Junior Application Support Analyst. This is an excellent opportunity for someone with 1-2 years' experience to develop their career within Application Support and Business Systems. You'll work across a range of core business applications, supporting day-to-day operations while gaining exposure to system enhancements, integrations and technology projects. If you're looking to build your technical knowledge within a supportive team and broaden your experience beyond traditional IT support, this is a fantastic opportunity. What You'll Be Doing Application Support Provide first-line support across a range of core business applications Investigate system, order and inventory-related issues Troubleshoot application problems and escalate more complex issues where required Maintain support documentation and knowledge articlesProject Support Assist with user acceptance testing (UAT) for system changes and enhancements Support configuration and implementation activities Work alongside third-party technology partners on project delivery Keep project plans and support tickets up to dateContinuous Improvement Develop expertise across the organisation's application landscape Identify recurring issues and recommend improvements Help improve support processes and documentationAbout You We're looking for someone who enjoys solving problems, has excellent attention to detail and is keen to develop a career within Business Systems and Application Support. You'll ideally have experience with: 1-2 years' experience within Application Support, IT Support or Business Systems Exposure to ERP, CRM or business applications Experience supporting ecommerce or customer-facing platforms would be beneficial Strong troubleshooting and analytical skills Excellent communication and stakeholder management Ability to prioritise multiple tasks in a fast-paced environmentAny exposure to integrations, APIs, ticketing systems or warehouse management systems would be advantageous but isn't essential. Package £25,000 - £30,000 depending on experience Company pension Employee discount Additional wellbeing and lifestyle benefits Excellent opportunity to develop within a growing technology teamThis is an ideal opportunity for someone looking to take the next step in their technology career, gaining exposure to modern business systems, supporting business-critical applications and contributing to exciting technology projects within a growing organisation. Apply today with your most up-to-date CV! BH36701

23 days annual leave plus Bank Holidays, Bonus and Overtime, Excellent Career Progression Start Your Career as an Install Engineer – Full Training Provided! Are you practical, hands-on, and looking for a career where you can learn valuable skills while earning? We are recruiting on behalf of a well-established and growing client who is looking for a motivated and practical Trainee Garage Door Installer to join their expanding company in the Liverpool area. No previous installation experience is required. If you have a positive attitude, enjoy working with your hands, and are eager to learn, we'll provide all the training and support you need to become a fully qualified Install Engineer. Working alongside experienced engineers, you'll help install high-quality residential roller doors across the UK while developing technical skills through structured, on-the-job training. What You'll Be Doing Assisting with the installation of residential roller doors and associated products. Learning installation techniques from experienced engineers. Working closely with our Sales and Survey teams to ensure smooth project delivery. Providing excellent customer service while representing the company professionally. Following health and safety procedures and maintaining high-quality workmanship. Supporting with troubleshooting, remedial work, and after-sales visits when required. Completing installation documentation accurately. Attending training sessions and continually developing your technical skills. What We're Looking For We're more interested in your attitude than your experience. You'll be someone who is: Practical and enjoys hands-on work. Eager to learn a skilled trade. Reliable, hardworking, and proactive. Friendly with good communication skills. Customer focused. Able to work independently and as part of a team. Flexible and happy to travel across the UK, including occasional overnight stays. Desirable (but not essential) Experience in construction, manufacturing, assembly, mechanical work, or another hands-on trade. A full UK driving licence What You'll Receive £27,500 annual salary Performance bonus Overtime paid at time and a half after 40 hours per week Optional Saturday working for additional earnings 23 days holiday plus bank holidays Full on-the-job training with experienced engineers Ongoing mentoring and development Company tools, equipment and PPE provided Clear career progression to become a fully qualified Install Engineer Why Join Us? This is more than just a job; it's the opportunity to build a long-term career with a growing business that invests in its people. You'll receive expert training, gain nationally recognised practical skills, and have a clear pathway to progress into a fully qualified Install Engineer while working as part of a supportive and experienced team. If you're hardworking, enjoy practical work, and want to build a rewarding career, we'd love to hear from you. Apply today and start your journey with us. To find out more, click ‘apply’ or contact Dana at Chase Taylor Recruitment, quoting reference number MM6662

My client is seeking a highly skilled and experienced Multi-Skilled Electrical Biased Engineer for a temporary position in Bournemouth, lasting a minimum of 3 months.The role involves ensuring that all maintenance tasks are executed efficiently, adhering to the technical, safety, health, environmental, and operational quality standards.The successful candidate will be responsible for both planned preventative maintenance (PPM) and reactive maintenance tasks, ensuring all work is completed in compliance with relevant standards and regulations.This role is paying up to a maximum of £25 per hour Umbrella.Key Responsibilities:Conduct routine maintenance tasks and responsive repairs on electrical systems, lighting, and power within the facility.Perform weekly fire alarm checks to ensure systems are fully operational.Maintain detailed and accurate logbooks of all maintenance activities.Work collaboratively with the team to ensure maintenance tasks are completed effectively and in a timely manner.Ensure all safety procedures are followed and report any safety concerns or incidents promptly.Support the maintenance of documentation and assist in compiling reports as required.Skills:Strong troubleshooting and fault-finding skills.Experience in maintenance of electrical systems, lighting, and power distribution.Ability to carry out inspections and checks efficiently.Proficient in maintaining logbooks and detailed reports.Knowledge of Planned Preventative Maintenance (PPM) and reactive maintenance.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Strong organisational and time management skills.Ability to work under pressure and meet tight deadlines.Knowledge of health and safety regulations.Certifications & Standards:NVQ in Electrical.18th Edition.If you deem yourself suitable for this position, please apply Immediately.TPBN1_UKTJ

LS(phone number removed) Lead Audio Visual Installation Engineer £32,000 - £37,000 Liverpool (Merseyside) Alecto Recruitment is working with our client, a leading specialist in digital and audio-visual solutions, delivering innovative installations for some of the UK's most recognisable automotive and retail brands. This represents an exciting opportunity to join a growing and forward-thinking business that continues to invest in its people, technology, and future expansion. With a strong pipeline of projects and national blue-chip clients, you'll be joining a company that offers genuine stability and career progression. A great stand-out in this role is the opportunity to step into a lead position, working on high-profile AV installations nationwide while gaining exposure to cutting-edge technology and managing projects from survey through to completion. Salary & Benefits: Salary - £32,000 - £37,000 Company Pension Contribution Life Assurance Policy Employee Benefits & Discount Scheme Ongoing Training & Development Exposure to Major Industry Brands Career Progression Opportunities Overtime Opportunities Available Holiday 22 Days Holiday + Bank Holidays (Increasing with Length of Service) The Role: Lead the installation and commissioning of audio-visual systems across client sites nationwide Conduct site surveys and provide recommendations on hardware, software, and project requirements Carry out AV installations including cabling, displays, conferencing systems, and digital signage solutions Manage subcontractors and installation partners to ensure projects are delivered on time and to the highest standards Provide technical support, fault finding, and programming assistance across audio, lighting, and control systemsRequirements: Minimum 3 years' experience installing AV systems and hardware Strong knowledge of LCD, LED, video conferencing, video over IP, and video matrix systems Experience with AV fault finding, commissioning, and troubleshooting Good understanding of IT networking within AV environments Full UK Driving LicenceDesirable: CSCS or ECS Card IPAF and PASMA Experience with Q-SYS, BI-AMP, or Crestron systems First Aid QualificationWhy Apply? If you're an AV Engineer looking for more responsibility, bigger projects, and the opportunity to work with some of the UK's leading brands, this role offers the perfect next step. You'll be trusted to lead installations, work with the latest AV technology, and become a key member of a growing business that values technical expertise, professionalism, and career development. Whether you're currently an AV Engineer, AV Installer, Senior AV Technician, or Lead Installation Engineer, this is an opportunity to elevate your career and work on exciting projects across the UK. If you're an experienced Audio-Visual Engineer looking to progress your career and be recognised for your expertise, we want to hear from you. Send your CV to: (url removed) or call me on (phone number removed) for a confidential chat. INDAV Keywords Audio Visual Engineer, AV Installation Engineer, Lead AV Engineer, AV Technician, Senior AV Technician, AV Installer, Digital Signage Engineer, Video Conferencing Engineer, AV Commissioning Engineer, Networking Specialist, IP Network Engineer, Crestron, Q-SYS, BI-AMP, Video Over IP, AV Systems, LED Displays, LCD Displays, Commercial AV, Retail AV, AV Integration Engineer, Field Service Engineer, Installation Engineer

Applications Engineer (Electron Microscopy) Liverpool - Hybrid £42,000 - £50,000 + Start Up Opportunity with potential Share Options in the future + Pension + Benefits Are you an Applications Engineer with knowledge of Electron Microscopy (specifically STEM) looking for a unique opportunity for a start-up company where you will play a key role in their ongoing success? On offer is a completely unique and varied position for a company that have built a disruptive solution which can change the industry. This forward thinking company have clear growth plans whilst recently winning a respected industry award for innovation. For the right person there will even be Share Options in the future so you will be rewarded for your contribution to the company achieving its goals. This role would suit someone with STEM knowledge who is confident in a customer facing, sales and applications based role. The Role: Act as the go-to technical contact for customers, supporting them with setup, troubleshooting, and day-to-day use Run demos, training sessions, and workshops to help users get the most out of the software Work closely with R&D and sales to turn customer feedback into product improvements and support pre-sales activities Test new releases, improve documentation, and stay up to date with the latest in electron microscopy Travel up to 30% with the rest of the time in the Liverpool facility with some hybrid working The Person: Must have a relevant understanding of Electron Microscopy (STEM, TEM or related imaging systems) Experience in Python and typical image processing workflows utilised in electron microscopy You will ideally have experience working in materials science or life sciences using electron microscopy * Happy to join a start up with clear financial backing where you will play a huge role in the success of the business Reference Number :BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates

Company description:Cloud EngineerJob description:Uniting whats next in traffic.Cloud EngineerAt Yunex Traffic, we launch cities into the future with forward-looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all.Please note This role is not eligible for Skilled Worker visa sponsorship.Our Commitment:At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what we do and every voice, perspective and contribution is valued. The future of mobility needs people who think down different tracks and we empower our people to transform cities all over the world. Join us and make a difference too.If we all thought the same, we would never think of anything new. Thats why we recruit great minds from all walks of life. We embrace diversity and create whats right for the world by employing the people who live in it.At Yunex Traffic, we recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants to encourage agile working and innovation.Do you want to make a difference with the work you do? Join us as a Cloud EngineerDo you enjoy getting to the bottom of tricky issues, making sense of data, and keeping cloud-hosted services running smoothly? If you like a role that mixes hands-on problem-solving with real-world impact, this could be a great fit.We are seeking an Cloud Engineer to join our Operations team, supporting the cloud, data and backend systems that underpin a range of Yunex Traffic products. Youll work closely with Infrastructure Support, Application Support and Development teams to keep services reliable, secure and well-run - with a strong focus on SQL-backed platforms and the data that drives them.This role suits someone who enjoys variety: cloud operations, troubleshooting, and digging into SQL/data issues to find the real root cause. Were looking for an inquisitive mindset, solid fundamentals, and the drive to learn and improve things.Responsibilities:Cloud & Infrastructure SupportTroubleshoot and resolve infrastructure and application incidents, working through symptoms to root cause.Carry out day-to-day operational tasks such as updates, configuration changes, health checks and environment verification (including database/service checks where relevant).Support and maintain AWS services used across our operational platforms (e.g. EC2, VPC, ECS/EKS, RDS, MSK, CloudFormation, CloudWatch).System Operations & MonitoringMaintain and improve monitoring and alerting so services stay healthy, performant and supportable.Work within established incident and problem management processes, keeping notes clear and producing concise operational updates.Investigate SQL/database issues in live environments-performance, failed jobs, data integrity and access-and work with engineers to agree safe fixes.Support deployment activities (including database changes where applicable) and work with developers to ensure smooth releases to test and production environments.Technical CollaborationWork with Application Support, Development, and QA teams to understand how systems operate end-to-end.Provide clear and effective communication during incidents and investigations.Contribute to technical discussions and helpdesign andimplement agreed solutions.Suggest improvements, automate repeatable tasks, and improve observability so we spot issues sooner.Continuous Improvement & DocumentationIdentify opportunities to improve reliability, maintainability, testabilityand efficiency-from cloud configuration through to SQL/database performance.Keep documentation up to date: diagrams, operational procedures, runbooksand SQL/data support notes that help others move faster.Assist with automation using scripting or infrastructure-as-code, including repeatable operational checks and data maintenance tasks where appropriate.Security & Compliance SupportSupport patching cycles, vulnerability reviews, and security investigations.Assist with DR testing, backups, and operational readiness activities.Follow internal policies and contribute to compliance requirements as needed.Customer & Stakeholder EngagementSupport customer queriesand internalreviews relating to infrastructure orapplicationbehaviour.Provide clear, customer-focused communication when assisting with escalations or investigations.Qualifications & Experience:EssentialHands-on experience supporting production systems, with a good grounding in SQL and database-backed applications.Working knowledge of core AWS services (e.g., EC2, VPC, ECS/EKS, RDS, CloudFormation, CloudWatch) and how they fit together in real environments.Good understanding of Linux and/or Windows Server administration (including services that support databases and backend applications).Database experience (SQL Server and/or MySQL): performance troubleshooting, query plans/index basics, scheduled jobs, backups/restore concepts.Basic networking understanding (routing, firewalls, security groups, VPN concepts).A methodical approach to troubleshooting-comfortable working with logs, metrics, alerts and data to find whats really going on.Familiarity with scripting (PowerShell, Bash, Python, or SQL scripting) to automate operational tasks.Clear communication skills-able to explain technical issues simply and keep people informed during incidents.Ability to effectively use and integrate AI-assisted activities into daily work.A proactive mindset: you spot patterns, ask good questions, and enjoy learning new tools and techniques.DesirableExperience with CI/CD tools (e.g., GitLab CI/CD) and supporting release pipelines.Exposure to infrastructure-as-code (CloudFormation, CDK, Terraform) and version-controlled change.Agentic AI developmentskillsacross various LLMs.Experience with observability tooling (dashboards, log aggregation, tracing) and using data to improve on-call and reliability.Experience with queuing/messaging technologies (Kafka, RabbitMQ, ActiveMQ).Knowledge of traffic management or intelligent transport systems.We offer:Competitive Package including an annual bonus.Continuous training and learning opportunities to support career development.26 days of holiday, increasing up to 29 with length of service.37.5-hour working week.Excellent pension, with matching contributions up to 10% of pensionable salary.Flexible benefits package to suit your personal needs.Investment in personal development and support for membership of professional institutions.How do I apply?We can only accept online applications. Click the Apply Now button below to submit your application.About Us:We are a global leader in intelligent transport systems with more than 3,500 passionate employees who pioneer, develop, create, install and maintain innovative road traffic and mobility solutions all over the world.We make our roads smarter, safer and greener. The work we do enables cities, highways authorities and infrastructure operators to create a new world of mobility and makes cities more livable for everyone.Our solutions range from traffic lights, tolling solutions and tunnel management to software, AI applications and the intelligent networking of all road users.Become a Traffic Transformer and help us to continue transforming towns and cities all over the world.What else do I need to know?To stay up to date with what were up to at Yunex Traffic UK, including our events and some of our exciting new job roles, sign up for our UK Recruitment Newsletterhere.TPBN1_UKTJ

Control & Automation Engineer Competitive salary & package includng: bonus scheme, life insurance, private medical, EV charging and generous pension Are you an Automation, Control Systems or EC&I Engineer who thrives on solving complex technical challenges and driving continuous improvement? We are recruiting for successful, global manufacturer at a state-of-the-art manufacturing facility in Liverpool. With significant recent investment in automation, you will be supporting a growing range of advanced manufacturing technologies including automated filling systems, high-speed rotary equipment, robotics and automated material handling solutions. The Role Working closely with Engineering, Production and Maintenance teams, you will lead automation upgrades, system integration projects, troubleshooting activities and continuous improvement initiatives across a highly automated production environment. You will: Support and develop PLC, HMI, SCADA and control systems across the manufacturing operation Drive continuous improvement and optimisation of automated production equipment Lead automation upgrades and integration of new technologies Provide technical support and root cause analysis for complex plant issues Improve reliability, performance and efficiency of existing systems Collaborate with equipment suppliers, integrators and engineering partners Mentor and coach EC&I Technicians, supporting technical development across the teamRequirements: We are keen to speak with engineers who combine strong automation expertise with a practical manufacturing mindset. Experience gained within: Chemical manufacturing Process industries Pharmaceutical production Food & beverage FMCG Advanced manufacturing Packaging or automated production environmentsExperience/Skills: Strong knowledge of industrial automation and control systems in manufacturing Experience working with PLC-controlled manufacturing equipment Knowledge of instrumentation, process control and industrial electrical systems Experience supporting automated production lines and robotic systems A structured approach to fault finding and root cause analysisWhy Join? This is a rare opportunity to join a business who continue to invest heavily in technology, automation and engineering excellence. You will be joining a company that is: Financially stable and globally recognised Investing heavily in manufacturing technology and automation Committed to continuous improvement and innovation Large enough to provide genuine career progression opportunities Small enough for your contribution to be visible and recognised What's on Offer? Competitive salary Annual discretionary bonus 25 days holiday plus the option to buy and sell additional days Private medical insurance Life assurance Enhanced pension with significant employer contributions Green car scheme Free EV charging onsite Cycle to Work scheme Additional health and wellbeing benefits Ongoing training and professional development Interested? If you're an Automation Engineer, Controls Engineer, EC&I Engineer or Industrial Automation Specialist looking to play a key role in the continued evolution of a highly automated manufacturing facility. Apply Now! At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions. We recruit for companies that operate in the following industries: Defence Equipment, Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy. Our commitment: Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes

Commissioning & Critical Power Support Manager Home-Based | Planned UK Travel | Compteitive Salary + Van + Benefits Are you a Senior Commissioning Engineer ready to step up, without spending weeks at a time living on customer sites? This is a newly created role with a global power generation OEM, as they grow their UK critical power projects division. You'll lead commissioning across complex diesel generator and critical power installations, and become the technical escalation point the wider engineering team turns to when projects get difficult. It's a progression opportunity: you'll combine hands-on commissioning with increasing responsibility for commissioning strategy, contractor oversight and project delivery, building and shaping the commissioning function as the business grows, rather than inheriting one. Why this role stands out Home-based with planned UK project travel: You'll oversee commissioning through site visits, remote coordination and technical support, not months away from home. Build it, don't inherit it: You'll influence over how commissioning standards and best practice develop across the division. Direct line to senior leadership: You'll work alongside the Managing Director, Project Managers and global engineering teams. Backed by a global manufacturer: Significant investment, a recently expanded 24,000 sq ft facility, and projects delivered up to 20MW. Mission-critical work: Data centres, healthcare, utilities and standby power across FM, NHS and wider critical infrastructure. What you'll be doing Leading commissioning activities across complex diesel generator and critical power projects, from Factory Acceptance Testing (FAT) through Site Acceptance Testing (SAT) to final customer handover. Configuring, programming and troubleshooting generator control systems, synchronisation and load sharing applications. Acting as the technical escalation point for complex controls, synchronisation and fault-finding issues. Coordinating commissioning engineers, subcontractors and dealer partners, ensuring work meets standards, health & safety and project requirements. Supporting and developing engineers, helping raise commissioning standards across the business. What we're looking for Proven experience commissioning diesel generator systems in critical power, standby power or large infrastructure environments. Strong knowledge of generator control systems, synchronisation, load sharing, ATS equipment and LV switchgear. Hands-on experience configuring and fault-finding generator controllers such as ComAp, DeepSea or similar platforms. Confidence diagnosing complex electrical, controls and commissioning issues across generator installations. Someone motivated to progress into technical and commissioning leadership while staying close to the engineering. The package: Compteitive Salary Vehicle or Company Van Pension (up to 5% Employer Contribution), Vitality Health Scheme, Company Credit Card * 25 days' Holiday + Bank Holidays (Rising with Service) If you're a commissioning engineer looking for your first move into leadership, or an experienced commissioning manager who wants ownership, autonomy and a life off the road - apply now or message Harriet at Renew Consultancy for a confidential conversation. commissioning engineer · commissioning manager · critical power · diesel generator · standby power · generator control systems · synchronisation · load sharing · ATS · LV switchgear · ComAp · DeepSea · FAT · SAT · data centre · power generation · fault-finding · commissioning management

LS33203 Audio Visual Systems Programmer - AV Control & Integration £47,000 - £52,000 + Vehicle/Car Allowance Northwest England Alecto Recruitment is working with our client, a highly respected and innovative AV integration specialist delivering cutting-edge audio-visual and control system solutions across commercial environments throughout the UK. This represents an exciting opportunity to join a growing and technically advanced business that continues to invest heavily in new technologies, employee development, and industry-leading projects. A great stand-out in this role is the opportunity to work with the latest AV control platforms and integrated technologies, playing a key role in the design, programming, and commissioning of sophisticated systems for high-profile clients. You'll have the autonomy to lead technical delivery while enjoying a hybrid working environment and excellent career progression opportunities. Salary & Benefits: Salary - £47,000 - £52,000 Company Vehicle or Car Allowance Hybrid Working Environment Stakeholder Pension Scheme Ongoing Training & Professional Development Exposure to High-Profile AV Integration Projects Work with Leading AV Control & Automation Technologies Supportive & Collaborative Engineering Team Holiday 25 Days Holiday + Bank Holidays The Role: Design, develop, and program advanced AV control systems including Crestron, Q-SYS, Extron, AMX, and similar platforms Commission, test, and optimise AV systems both remotely and on-site Integrate AV solutions with lighting control, HVAC, room booking systems, and network infrastructure Produce technical documentation, system configurations, and programming schedules Provide technical support, fault finding, troubleshooting, and client training throughout project delivery Requirements: Proven experience programming AV control systems such as Crestron, Q-SYS, Extron, AMX, or similar Experience configuring Audio DSP platforms including QSC, Biamp, or Extron Knowledge of programming languages such as C#, Python, JavaScript, C++, or HTML Strong troubleshooting and diagnostic skills across integrated AV environments Good understanding of AV networking concepts and protocolsDesirable: Manufacturer certifications such as Crestron, Extron, or Q-SYS Experience commissioning enterprise or corporate AV systems Experience working within large-scale AV integration projectsWhy Apply? If you're an AV Programmer, Control Systems Engineer, or AV Commissioning Engineer looking to move beyond repetitive project work and take ownership of technically challenging installations, this is an opportunity to work with some of the most advanced AV technologies in the industry. You'll be joining a forward-thinking integration specialist where your technical expertise will be valued, your development supported, and your work will have a direct impact on the successful delivery of innovative AV environments. Whether you're currently programming Crestron, Q-SYS, Extron, AMX, or other control platforms, this role offers the opportunity to work on exciting projects while continuing to develop your technical capabilities. If you're an experienced AV Programmer looking to progress your career and be recognised for your technical expertise, we want to hear from you. Send your CV to: (url removed) or call me on (phone number removed) for a confidential chat. INDAV Keywords AV Programmer, Audio Visual Programmer, Control Systems Engineer, AV Control Systems, Crestron Programmer, Q-SYS Programmer, Extron Programmer, AMX Programmer, DSP Engineer, Biamp, QSC, AV Commissioning Engineer, Audio Visual Engineer, AV Integration Engineer, Smart Building Technology, AV Networking, Enterprise AV, Commercial AV, Control System Development, Automation Engineer, AV Systems Designer, Technical AV Specialist, C#, Python, JavaScript, HTML, AV Software Engineer, Unified Communications, Video Conferencing Systems

Join a growing IT team where you'll support and enhance enterprise infrastructure across cloud, virtualisation, server, and networking technologies. You'll combine hands-on technical support with involvement in exciting infrastructure and transformation projects. Client Details Our client is a well-established organisation investing heavily in its technology estate and digital transformation initiatives. They offer a collaborative environment where IT professionals can work with modern technologies while developing their technical expertise and career. Description We are seeking an Infrastructure Analyst to support and develop a complex multi-site infrastructure environment. You will be responsible for maintaining critical IT services, supporting project delivery, troubleshooting technical issues, and contributing to infrastructure improvements across cloud, virtualisation, server, and network technologies. Key responsibilities include: Supporting enterprise infrastructure services across multiple locations Delivering infrastructure solutions for business and IT projects Managing and optimising Windows Server and VMware environments Supporting Azure cloud services and Entra ID Maintaining Active Directory, DNS, DHCP, and file services Monitoring infrastructure performance and resolving technical issues Supporting business continuity, disaster recovery, and high availability solutions Producing technical documentation and contributing to technology roadmapsProfile The ideal candidate will have: Strong VMware administration experience Solid 3rd line experience Experience with Microsoft Azure and Entra ID Knowledge of Windows Server 2016/2019/2022 Active Directory, DNS, DHCP, and file services expertise Solid networking and troubleshooting skills Experience with infrastructure monitoring tools Strong analytical and problem-solving abilities The ability to work across both operational support and project environments Job Offer £40,000 - £50,000 salary Choice of working in Liverpool or Manchester Annual bonus scheme Hybrid working 25 days holiday plus additional leave benefits Private medical options Competitive pension scheme Exposure to modern cloud and infrastructure technologies Ongoing training and career development opportunities Opportunity to work on infrastructure transformation projects Collaborative and supportive working environment

Mercier Consultancy MD is looking for enthusiastic and dedicated individuals to join our team as French Speaking Customer Support Representatives in Sofia. In this role, you will be at the forefront of our customer service operations, engaging with French-speaking clients to provide them with exceptional support and assistance. This is a fantastic opportunity for those who thrive in a collaborative environment and are eager to contribute to customer satisfaction and loyalty. • Deliver outstanding customer service to our French-speaking clientele via phone, email, and chat., • Address inquiries and provide information about our products and services effectively., • Assist in troubleshooting and resolving customer issues in a timely manner., • Maintain comprehensive records of customer interactions and feedback., • Collaborate with various teams to enhance customer experience and streamline processes., • Stay informed on product updates to provide accurate information to customers., • Native or fluent in French (written and spoken); knowledge of English is a plus., • Previous experience in customer support or service-oriented roles., • Excellent communication and listening skills., • Ability to handle inquiries and complaints with professionalism and patience., • Proficient in using customer support software and tools., • A proactive attitude and willingness to learn and grow within the company., • Strong problem-solving abilities and attention to detail., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Job Title: IT - Technology Analyst Location: Belfast, UK Work mode: Hybrid, WFO 3 days/week Work type: Contract 1 year with possible extension based on performance Required Core Skills: System Admin with key skills - Storage : Dell Powermax, Vplex, Isilon, eNAS, Cisco/Brocade SAN switch Backup: EMC Data domain, Networker, ECS Operating Systems : VMWare and LINUX/RedHat. Job Description: Key tasks – Installations, Configurations, Migrations, Operational Support, patching, On-call support Monitoring components of Storage systems including volumes, LUNs, disk and logs. Should be responsible for complete Incident, Change Management, Problem Management and Capacity planning. Should be able to plan and execute Disaster recovery. Backup management and health checks Monitor backup jobs, schedules and relevant logs and ensure successful backups. Storage health checkup. Performance monitoring of the storage arrays through console. Controller mirroring configuration status from console. Troubleshooting.

Job Title: Teamcenter Developer (Contract) Location: Aldermaston - hybrid Contract Duration: 6 months Rate: £600 per day (Inside IR35) Security Clearance: Must hold or be eligible for SC clearance (sole UK nationals only) Role Overview: We are seeking an experienced Teamcenter Developer to support the expansion of existing work, transitioning into application services. Key Responsibilities: • Develop, configure, and maintain Teamcenter PLM solutions to support business requirements., • Collaborate with cross-functional teams to enhance and optimise application services., • Ensure seamless integration of Teamcenter with other enterprise systems., • Provide technical expertise and troubleshooting support., • Liaise with stakeholders to ensure efficient project delivery. Required Skills & Experience: • Proven experience in Teamcenter PLM development and administration., • Strong knowledge of Teamcenter workflows, BMIDE, and data modelling., • Experience with application services and system integration., • Understanding of PLM best practices and implementation strategies., • Ability to work effectively in a secure, regulated environment. Desirable Skills: • Knowledge of NX, Active Workspace, or other Siemens Digital Industries Software., • Strong problem-solving and analytical skills.

We’re recruiting for an experienced Electronic Design Engineer to join an electronics company based in Littlehampton. The ideal candidate will have previous experience of working as a Design Engineer, managing projects and deal with the concept through to production. You must have a Bachelor’s degree or equivalent in Electronic Engineering or related field. This is a great opportunity for a candidate that wants to develop and grow within a business as the company is growing at a very fast pace. As an Electronic Design Engineer, your key responsibilities will include: • Designing and developing electronics devices, systems and circuits, • Creating and reviewing design specs and technical documentation, • Working with other departments to define project deliverables and requirements, • Troubleshooting and resolving design and technical issues, • Ensuring all designs comply with relevant safety regulations Requirements: • Bachelors degree or equivalent in Electronic Engineering or similar, • Previous experience working as a Design Engineer, • Strong communication skills both written and verbally, • Proficiency in using design software such as, Eagle, Altium or similar Benefits: • 20 days annual leave + bank holidays + closed over the Christmas period, • Free onsite parking, • Work from home 1x a week, • Yearly bonus scheme This is a full time permanent position working Monday to Thursday 9am to 5:30pm with a 3pm finish on Friday’s. The role is based in Littlehampton. Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at and follow us on and _. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we are looking for candidates from the UK, Sweden, Spain or Germany. We are looking for a Staff Software Engineer - SRE to help us support our highest value Grafana Cloud customers by increasing the reliability of our Cloud databases that are based on Mimir, Loki, Tempo, and Pyroscope. We provide these databases as a SaaS product from AWS, GCP, and Azure across all regions. The SRE team is embedded within the Mimir, Loki, and Tempo squads and focuses on ensuring that Grafana Cloud’s database products deliver exceptional reliability for our highest-SLA customers. In this role, you will: • Partner closely with product engineering squads (embedded model), • Own production reliability for high-SLA and complex customer environments, • Design and implement automation to scale our reliability practices, • Ensuring our customers meet our SLO targets, • Define and evolve per-tenant SLOs and reliability models, • Proactively reduce SLO burn to prevent repeat incidents, • Serving as a primary escalation point and on-call for relevant incidents, • Lead customer-impacting incident response and post-incident reviews, • Contribute to design docs and code reviews, • Influence feature design to ensure production scalability and operability, • Build automation to eliminate toil where needed, • Improve alert quality and reduce noisy escalations We seek a staff software engineer operating at the intersection of customer needs, production systems, and product engineering. • 8+ years engineering experience, 4+ in SRE/CRE/production engineering. Strong preference for those with formal customer reliability engineering experience., • Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.)., • Strong experience with technical leadership, leading a team through projects, mentoring other engineers on the team and serving as a force-multiplier, • Experience operating multi-tenant systems in production, • Strong experience designing and implementing SLOs, • Experience with one or more programming languages (e.g. Go, Python, Java, etc), • Experience with Linux operating systems internals, and some knowledge of networking, cloud storage, and scaling., • Excellent problem-solving and troubleshooting skills., • Experience with calmly and actively participating in blame-free Incident Response, following up on actions, and writing high quality PIRs (Post Incident Reviews, a.k.a. post-mortem documents), • Ability to reason about performance, scaling, and failure modes, • Comfortable working within an engineering team where individuals are encouraged to have a strong sense of autonomy and self-direction., • Ability to partner deeply with product engineering teams, • We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!), • Regular 1:1s to with your manager and colleagues, • Reviewing and creating SLOs, proactively investigating ways in which we can further reduce budget burn for those SLOs, which can be self-directed or as the result of learnings from incidents, and may include improvements to monitoring, automation, increasing self-healing, auto-scaling, etc., • Improve observability of customers within their environments, • Designing and implementing solutions to ensure reliability and scalability of our environments can meet rapidly increasing demands, • Develop fault-tolerant design patterns ensuring that we are considering reliability at all stages of the service lifecycle., • Collaborating with our Engineering Leaders to help define and influence product strategy, roadmaps and technical designs, • Participate in PR review and collaborating with other engineers on their Design Docs, • Teach others about Site Reliability Engineering and communicate best practices to be applied early in development of new features and functionality, • Participate in Incident Response when applicable, including investigation through to resolution, PIR, and communication with customers via Bridge calls where necessary In the UK, the Base compensation range for this role is £103,958 - £124,750. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed _.#LI-Remote #LI-Remote *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose., • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment., • Transparent Communication – Expect open decision-making and regular company-wide updates., • Innovation-Driven – Autonomy and support to ship great work and try new things., • Open Source Roots – Built on community-driven values that shape how we work., • Empowered Teams – High trust, low ego culture that values outcomes over optics., • Career Growth Pathways – Defined opportunities to grow and develop your career., • Approachable Leadership – Transparent execs who are involved, visible, and human., • Passionate People – Join a team of smart, supportive folks who care deeply about what they do., • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it., • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our .

Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide. Role Summary: In this role, you will report to the Manager, Customer Success and Support. You'll collaborate with a team of experts dedicated to delivering white-glove service to our most important customers. As a CSE, you’ll be a product expert, who loves solving problems and going the extra mile to ensure no stone is left unturned. You’ll serve as a coach and trusted advisory during the training, implementation, and adoption phases of the customer lifecycle and be a trusted partner for all support requests. Location: This is a fully remote position within the United Kingdom, with a preference for being located around the London metro area. What You’ll Do: • Partner closely with the entire Customer Success organization to provide a world class customer experience, • Provide assistance for high volume support requests ranging from simple to complex, • Provide customers with best practices to maximize usage of Censys products, • Work to reduce time to value for the customers by guiding operational workflows for the customers, • Help customers deploy, test, troubleshoot, and advise on integrations such as Cloud Connectors, Splunk, Jira, Service Now, • Serve as a customer advocate in influencing product roadmap and improvements, • As a member of the CSE team you will become an SME for parts of the platform and become the go to member for your area of expertise What You’ll Bring: • 2+ years of experience in a technical, customer facing role, • Basic knowledge of security tooling, cloud providers, and the information security industry, • Basic knowledge of common network protocols: HTTPS, SSH, SMTP, FTP, SMB, RDP, and basic understanding of SSL/TLS and certificates, • Comfortable using REST APIs and Python, • Excellent communication and presentation skills, • Excellent organizational and troubleshooting skills, • A resourceful, figure-it-out and we-can-do-this attitude, • Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment, • A burning desire to work with really great customers and build easy to use applications and integrations The annual base salary range for this role will be around £72,000 - £89,000, plus bonus eligibility and equity. In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more! Please see our _ for more details. This is a fully remote position with no expectation to come into an office, but must be located in or around London, in the United Kingdom. California Privacy Rights Notice Pursuant to the California Consumer Privacy Act (CCPA), we are providing you with notice that we collect personal information from job applicants for business purposes, including evaluating your candidacy for employment, conducting interviews, and, if applicable, completing the hiring process. The categories of information we may collect include identifiers (such as name and contact information), professional or employment-related information (such as work history, education, and references), and other information you provide in your application. We do not sell or share your personal information. For more information on how we use and protect your personal information, and your rights under the CCPA, please refer to our .

About the company and the project: A leading U.S.-based edtech company is looking for a Middle Ruby on Rails Developer to join their fully remote team. Their platform helps educational institutions manage and distribute digital learning materials — from e-textbooks to interactive courseware. The company is known for its advanced e-reader, AI-powered study tools, and seamless integrations with major learning management systems. Their solutions are used by thousands of schools and universities, helping students save over $160 million on textbooks and other materials. The team has a strong engineering culture and very low turnover — many developers have been with the company for years. You’ll be joining a stable, collaborative, and impact-driven environment where your work will directly support modern education. Your tasks on the position: • Participation in all aspects of the application development life cycle, including specifications, prototypes, development, quality assurance, deployment and operations, • Development and modification of internal and external software as part of a team of engineers, • Checking work in practice and using automated tests, • Supporting the day-to-day work of the team, troubleshooting and resolving issues as they arise, • 3+ years of experience with Ruby on Rails, • 3+ years of application and API development experience, • Experience with MySQL or other relational databases, • Experience with Git or other source code control systems, • Working hours: 12:00–20:00 (GMT+2, Kyiv time), • B2B cooperation is mandatory, • Ukrainian/Russian C1+, • English B2+ Will be an advantage: • Knowledge of modern web development technologies: PHP, JavaScript, web services (REST), MySQL, • The company guarantees decent pay $3500-5500 gross, • 100% remote work format, • Stable work in an American company (the company has existed since the early 2000s), • Opportunity for self-development: various technologies and tools, corporate subscription to Udemy training platform, • Friendly and supportive team, • Paid holiday and sick leave

Avanti Recruitment is currently working with an ever-growing software company with a flourishing customer base. Specializing in creating bespoke software solutions for individual companies, they pride themselves on writing strong, clean, and scalable code. They're seeking a skilled Oracle Programmer with strong experience in the Oracle Commerce application and an Oracle qualification to join their growing development team. Location: Office-based (Spalding, Lincolnshire) or Remote/Hybrid (UK-based) Salary: £50,000-£60,000 per annum (depending on experience) Job Type: Full-time, Permanent Working Hours: 37.5 hours per week, Monday to Friday About the Company This innovative company has been expanding since its creation over 13 years ago. Soon to be a Microsoft gold partner, they offer fantastic training opportunities and exposure to the latest software. You'll be working closely with clients in small specialist teams, operating from modern offices with the latest hardware. The company culture encourages having a true say in upcoming projects, providing a great environment for professional growth and development. The Role Working as part of the in-house development team, you will be responsible for designing, developing, and maintaining robust Oracle-based solutions, with a particular emphasis on Oracle Commerce. This is an exciting opportunity for a talented developer to contribute to mission-critical projects within a supportive and innovative environment. What You'll Be Doing • Developing, enhancing, and maintaining applications built using Oracle technologies, with a strong focus on Oracle Commerce, • Collaborating with cross-functional teams to define technical requirements and deliver scalable solutions, • Writing clean, efficient, and well-documented PL/SQL code, • Participating in system design, code reviews, and testing activities, • Troubleshooting and resolving performance issues, bugs, and integration challenges, • Ensuring all development aligns with best practices and security standards, • Supporting and mentoring junior developers where appropriate What We're Looking For • Proven experience as an Oracle Programmer or Developer, • Proficiency in Oracle Commerce (ATG) development and integration, • Strong PL/SQL skills and understanding of relational database design, • Experience with Oracle WebLogic, Oracle DB, and Java-based components, • Oracle Certification (e.g., Oracle Certified Professional) is required, • Strong analytical and problem-solving skills, • Excellent written and verbal communication Desirable Skills • Experience with RESTful web services and APIs, • Understanding of cloud platforms (e.g., Oracle Cloud Infrastructure, AWS), • Exposure to agile development methodologies What's In It for You? • Competitive salary (£50,000-£60,000 based on experience), • Flexible working options (remote or office-based in Spalding, Lincolnshire), • Opportunity to work on mission-critical projects, • Career development in a specialized technical field, • Working in a company known for professional growth and development, • Exposure to the latest software and technologies, • Being part of small, specialist teams with direct client interaction, • Work with a wide range of clients across multiple sectors This is an ideal opportunity for an experienced Oracle developer looking to apply their specialized skills on high-impact projects in a growing company. If you have the required Oracle certification and experience with Oracle Commerce, we would love to hear from you.

Job: Senior Project IT Engineer Location: Remote, with client visits across West and South Yorkshire Salary: £30,000 to £45,000 depending on experience Contract: Full-time. Permanent The Senior Project IT Engineer is a client-focused technical leader who takes ownership of IT delivery across a designated group of customers. This includes designing and implementing infrastructure projects, providing high-level support, and building long-term relationships through reliable, solution-led service. In this role, you’ll work closely with clients across sectors, including education, to understand their needs, plan future improvements, and deliver projects that align with their goals. You’ll act as both an escalation point and a proactive partner, combining deep technical knowledge with a strong customer focus. You’ll also support a small team, helping them stay aligned to project timelines, technical standards and the expectations of the client. The ideal candidate will have experience working in a managed service environment and be confident leading projects involving technologies such as Office 365, Windows Server, virtualisation platforms, networking and backups. You should be comfortable both working independently and collaborating closely with wider technical and leadership teams. Key responsibilities • Deliver end-to-end IT infrastructure projects for a defined group of clients., • Provide on-site and remote support as a senior escalation point., • Take ownership of the client relationship from a technical standpoint., • Assist in planning and design for future improvements to client environments., • Ensure accurate documentation and high technical standards are maintained., • Support and mentor junior engineers involved in shared delivery. Technical skills and experience, • Proven experience in an MSP or multi-client technical support role., • Strong knowledge of Windows Server, Active Directory, Office 365, Google, MDM, Cyber Security & Compliance, Migrations, Networking and Virtualisation., • Confident delivering technical projects independently., • Familiarity with backup platforms, patching, monitoring, and OS troubleshooting., • Experience supporting education clients (desirable but not essential)., • Proven track record of becoming the main technical lead for customers., • Full UK driving licence and willingness to travel to client sites. What’s on offer, • £30,000 to £45,000 depending on experience., • Flexible, remote-first role with field-based responsibility., • Support for training, certification and long-term progression., • A trusted and respected position in a team that values professionalism and quality of service., • Benefits including health cover, birthday leave, employee assistance programme and regular socials. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer. Keywords: Senior IT Engineer, Project Engineer, Infrastructure Engineer, MSP jobs, Office 365 migration, Windows Server, Networking jobs, Cyber Security, Remote IT jobs, Field Engineer Yorkshire, Virtualisation, Active Directory, IT Projects, Technical Lead, IT Support Engineer, MDM, Backup Solutions, Education IT Support, Managed Services.

Our Mission At Vertical Aerospace, we are pioneering the way for electric aviation. The VX4, our eVTOL (electric, vertical, take-off and landing), 'zero emissions' aircraft will set a new safety standard for how we will navigate the sky. We won't realise our mission following the same legacy processes and traditions our predecessors followed; instead, we want to 'redefine' aerospace best practices. We are growing quickly from a prototype business to a scaling SME, and the next few years will be critical to our success and delivering on our ambitious goals of having the VX4 in service by 2030. What to Expect As a Senior Structural Test Analysis Engineer, you will join our expanding Test Team as our novel aircraft development programme advances. Your role will be pivotal in delivering critical data through component, sub-system, and full-scale tests to support design development and certification. A typical day could involve leading complex structural test rig projects for prototype and certification testing, developing test assets from conception to operation, or mentoring junior engineers while driving innovation in instrumentation and test monitoring. You'll operate across our Bristol office, Kemble Test Facility, and with flexibility for home working when appropriate. What You'll Do You will plan and execute structural test campaigns, including development and certification activities for our VX4 aircraft programme. You will lead integration and operation of advanced DAQ and control systems, with particular focus on MTS and LabVIEW platforms. You will design and review instrumentation strategies including strain gauge placement, rosette configurations, and ensure understanding of signal conditioning principles. You will ensure precise load measurement practices with deep understanding of load cells, calibration, and behaviour under varying test conditions. You will lead rig commissioning, safety reviews, and test result interpretation to support design development and certification requirements. You will build collaborative relationships across Structures, Design, and Systems teams to define test needs and drive planning and delivery of rigorous structural tests. You will oversee rig design, instrumentation plans, calibration procedures, and DAQ setup from component-level coupons to full-vehicle trials. You will manage test execution and data validation, ensuring traceability for certification and proactively improving processes for data quality, test repeatability, and system monitoring. You will train and support junior engineers and technicians in instrumentation and test methodology. What You'll Bring Degree in Mechanical / Aerospace Engineering (Master's level preferred). 10+ years experience in aerospace test engineering or equivalent structural test environment. Advanced knowledge of DAQ and control systems, ideally MTS, LabVIEW, and similar platforms. Proven experience with instrumentation setup, including strain gauge application, wiring best practices, bonding techniques, and troubleshooting. Understanding of load cell behaviours, sensitivity, hysteresis, and calibration principles. Strong analytical skills, with ability to lead monitoring setups for real-time test safety and signal integrity. Hands-on experience in both developmental and certification test programmes. Strong written and verbal communication skills, including technical report writing. Capable of working cross-functionally and managing multiple priorities effectively. Desired Proven leadership in delivering structural test activities in a certification context (EASA/FAA). Familiarity with strain gauge rosette analysis, Wheatstone bridge configurations, and noise mitigation techniques. Knowledge of calibration traceability and uncertainty calculations. Practical familiarity with mechanical assembly of test rigs and prototype structures. Experience with data post-processing tools (e.g., nCode, MATLAB). Working knowledge of 3D CAD (Catia V5 or 3DEXPERIENCE preferred). What can you expect from us? We're on a mission. Where others see limits, we see opportunity, and we work at pace. Working at Vertical isn't your average role but for those seeking a challenge, a flexible, supportive organisation and an incredible team; working here is an opportunity to do the best work of your career. Our approach promotes ingenuity and courage, while our environment builds success through diligence in safety and being open in the way we work. The only way we're going to assure the next chapter of aviation history is by working as a team, relentlessly, towards our goal. Our benefits Our people matter - we're not going anywhere without them. Which is why our company benefits go beyond the essentials. 26 days holiday, plus bank holiday 5 extra days per year to buy (or sell) 5 extra days holiday when you get married or enter a civil partnership Additional 4% of your salary to spend on extra benefits Award-winning digital health and wellbeing service (Help@Hand) Company performance based bonus - rewarding company and individual performance Company Share Scheme - open to every Vertical employee Company Pension Scheme - 5% and we match it Breakfast on us, every day We may just be the hardest job you've ever had, but we're confident it will be the most rewarding. Join the team today and help us shape the future of Advanced Air Mobility. Disclaimer Statement We encourage you to apply even if you may not have all the experience listed in the advert. We recognise that talent comes in various forms and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone. As part of our desire to review and make our processes fair, we may ask you questions related to these aspects during the application process. For more information on how we will use your data, see our Legal section.

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalised and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. While our roots are in NYC, we’re intentionally investing in Belfast and Northern Ireland as a key hub, with an established leadership presence, a local team, and community for the long term. This role is fully remote, offering you flexibility to work from anywhere within NI. Your new role In this role, you’ll join as a Senior Software Engineer on the ‘In-Store’ team, which is part of the wider ‘Order’ engineering group. The ‘In-Store’ squad is focused on building and improving the integrations with new and existing POS (Point of Sale) partners and systems. They ensure that customers orders successfully flow through the Olo ecosystem with a spotlight on revenue by driving critical SLA’s, uptime and overall performance when it comes to integrations with external partners. This position is perfect for someone who has experience in the POS domain or who has been building systems that integrate with external partner platforms. You’ll have the support of a highly experienced engineering team consisting of 8 engineers in one squad. On a management level, the team is led by a dedicated Engineering Manager. • Exhibit mastery of the ‘In-Store’ team’s domain, taking a leading role in the design and architecture of complex systems and influencing technical direction and strategy., • Own the delivery of large-scale features and projects, coordinating efforts across multiple teams and ensuring alignment with overall business objectives., • Provide mentorship and technical leadership to both junior and senior engineers, helping to grow the technical expertise within the team and fostering a culture of continuous improvement., • Collaborate closely with Product, Design, and other stakeholders to shape requirements, making architectural and technical decisions that balance quality, performance, and delivery timelines., • Ensure the implementation of high-quality, resilient, and scalable distributed systems, incorporating resilience mechanisms and best practices., • Lead troubleshooting and incident management efforts, taking a proactive role in resolving critical production issues and improving system reliability., • Advocate for and implements improvements in development practices, such as enhancing CI/CD processes, optimising infrastructure as code, and increasing test automation coverage., • Coordinate and lead cross-team technical initiatives, ensuring consistency and integration between various services and platforms., • Stay ahead of emerging technologies and trends, assessing new tools and techniques to enhance the team's capabilities., • Demonstrate ownership of the team's delivery pipeline, ensuring that code quality, testing standards, and deployment practices are continuously optimised., • Bachelor’s Degree in Computer Science, Software Engineering or equivalent practical experience., • 5+ years of experience in software engineering., • Expert Programming Skills: Advanced proficiency in the .Net and C# ecosystem, with experience in designing and implementing large-scale, complex systems., • Architecture & Design Expertise: In-depth understanding of architectural principles and patterns, particularly for distributed systems (e.g., microservices, event-driven architecture using Kafka)., • Resilience & Performance Optimisation: Skilled in applying resilience mechanisms and performance tuning practices to ensure system stability and efficiency at scale., • Cloud Infrastructure & DevOps: Proficient in managing cloud infrastructure and services (e.g., AWS, Kubernetes/EKS) and implementing DevOps best practices using CI/CD tools like GitHub Actions, Octopus Deploy, and Terraform., • Leadership & Cross-Team Collaboration: Demonstrate strong leadership and collaboration skills, with the ability to influence and guide technical efforts across multiple teams and ensure alignment with business objectives.About Olo Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at _. _We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Are you a confident and skilled Microsoft IT support worker coming from an outsourced support provider? Do you enjoy a mix of virtual support and would love to move more into on-site hardware/networking field support? Would you like a generous flexible hybrid arrangement with some in office time weekly from a Cambridge, for a company that genuinely makes you feel part of the team? If this rings true and you're perhaps stifled in an office and your current employer only wants you on the phone and doesn't gain benefit from progressing you more into on site field work, then we could have a fantastic role for you. We are partnered with one of the leading Microsoft IT Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation. Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth, so for the right candidate there is potential for career progression within the company. As an IT Support Specialist, you will play a crucial role in resolving complex technical issues and providing exceptional IT support to their clients, both on and off-site. You will be able to diagnosing and resolve escalated technical issues that could not be resolved by 1st and 2nd line support, and providing expert-level guidance to junior support staff, assisting them with troubleshooting and problem-solving. But wil also have a can do attitude, helping out with 1st and 2nd tickets where needed to support the needs of the business. You will want to get out more, and the great thing with this role is that you will also travel to client sites to resolve technical issues that cannot be resolved remotely. This can include installing, configuring, and troubleshooting hardware, software, and network components, conducting system audits and providing comprehensive reports on IT environments. In addition you will assist clients with IT infrastructure upgrades, migrations and new system deployments, whilst also providing on-site training to clients as needed. If this is beyond your capability don't worry, you will get to learn on the job from their senior field support technician who will nurture this part of your role. In order to succeed in this role, you must be able to drive, be Microsoft Certified, have a friendly, outgoing nature and be competent at problem solving. This is a Monday to Friday position, normal office working hours with regular social meet ups, the company has a welcoming and relaxed working environment, and is made up of experienced IT professionals with a good sense of humour who you can learn from in order to build your career. Future progression opportunities will be available for candidates with the right attitude and work ethic. If this sounds good please send us your CV today. Zero Surplus is East Anglia's premier recruitment agency, based just outside Cambridge our recruiters source staff for small and international businesses across Northants, Milton Keynes, Cambridgeshire and the East of England. For registration purposes please could you let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

VirtualResource (VR) is a boutique consultancy supporting companies to optimise their HR systems and Workday. We strive to be the go-to company that partners with businesses to optimise their HR technology landscape. Our people are our most important asset We recognise the need for a committed, skilled and loyal team and strive to create a working environment that is flexible, caring and considerate of all needs. We attract the best people and reward them appropriately Staff development and upskilling are core to what we do What is the role about? We are seeking an experienced Workday Consultant with strong Recruitment expertise to join our team. In this role, you will work closely with clients to design, configure, and optimise their Workday Recruitment solution. You will play a key part in delivering end-to-end Workday Recruitment implementations as well as supporting clients with enhancements and ongoing improvements. Responsibilities will include: Leading and supporting Workday Recruitment configuration and implementation projects. Partnering with clients to gather requirements, design solutions, and provide best practice recommendations. Performing system configuration, testing, and troubleshooting. Delivering knowledge transfer and training to client teams. Supporting change management and adoption activities to ensure long-term success. Acting as a trusted advisor, providing ongoing expertise in Workday Recruitment capabilities. Only experienced Workday consultants to apply please. As a VR consultant, you will have the flexibility to manage your own day, as long as you meet your set objectives and client demands. Often your team will be a mix of on-site and remote based members who will connect using IM, video calls and an online ticketing system. Good communication skills and time management is essential for this role. What skills are we looking for? Our roles are remotely based (even pre-Covid), meaning you will be working from your home office, connecting with your client and team on a daily basis. To be successful in this type of environment, you will need to have the ability to communicate effectively (in English) with cross-functional teams, explain complex concepts in easy, understandable terms, align HR / business knowledge with Workday functionality, and proactively drive process improvements. You will need to be comfortable with video calls and be proactive in keeping communication channels open with your client and team. Must have Skills Required Minimum 5 years’ hands-on experience with Workday Recruitment configuration Proven track record in delivering Workday implementation projects. Strong attention to detail, with the ability to step back and see the bigger picture. Pragmatic problem-solving skills and a solutions-oriented mindset. Excellent planning, interpersonal, and time management skills, with proven ability to follow through on commitments. Fluency in English (spoken, written, and read). Workday certification highly advantageous Other Qualifications/Skills that will be beneficial but not mandatory Broader exposure to Workday HCM, Core HR, or related modules beyond Recruitment. Understanding of HR processes across the employee lifecycle (e.g., talent acquisition, onboarding, workforce planning). Experience with reporting, analytics, or Workday dashboards. Background in HR technology, HRIS, or SaaS application consulting. Strong stakeholder engagement skills, with the ability to translate technical solutions into business outcomes. As this is a remote role, you can be based anywhere in the EU, UK or South African region, so long as you are authorised to work without the need for visa sponsorship now or in the future. Your application has been successfully submitted! _

Global supply chain is one of the hottest markets in technology – and Streamba has the world’s most advanced SaaS platform for managing it. We are busy deploying our cloud-native platform on assets around the world and supercharging our tech with machine learning and generative AI functionality. Streamba is a very exciting place to be at. The Customer Success Engineer (CSE) role provides our customers with deep subject matter expertise on cloud platforms, product solutions and best practices. Our CSEs ensure successful framing and deployment of our products with our customers – so you certainly need your passport ready to travel the world from Australia to Trinidad, the US to Qatar, and beyond. As a Customer Success Engineer at Streamba, you will play a critical role in ensuring that our customers realise maximum value from our products. You will act as the bridge between our engineering team and our customers, providing technical support, guidance, and solutions that drive customer satisfaction and retention. Key Responsibilities: • Technical Expertise: Serve as the primary technical contact for our customers, helping them to troubleshoot issues, optimise usage, and fully leverage our platform’s capabilities., • Onboarding: Lead technical onboarding sessions for new customers, ensuring a smooth and efficient implementation of our solutions., • Customer Advocacy: Work closely with customers to understand their needs and challenges, advocating for their requirements within our product development team., • Proactive Support: Anticipate customer needs by monitoring usage patterns and proactively suggesting improvements or additional features., • Collaborative Problem-Solving: Collaborate with our engineering and product teams to address complex technical issues, ensuring a quick resolution and continuous improvement of our offerings., • Documentation & Training: Develop and maintain comprehensive documentation and training materials to support our customers’ success., • Technical Background: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience., • Experience: +5 years in a customer-facing technical role (Customer Success, Technical Support, or Solutions Engineering) within the SaaS or technology industry., • Problem-Solving Skills: Strong analytical and problem-solving abilities, with a knack for troubleshooting complex technical issues., • Communication: Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear, user-friendly language., • Customer-Centric: Passionate about delivering exceptional customer experiences and building long-lasting relationships., • Team Player: Collaborative mindset with the ability to work effectively across departments and with diverse teams., • Impactful Work: Contribute to a fast-growing company that is delivering value to customers around the world., • Growth Opportunities: We’re committed to your professional development and offer opportunities for career progression and skill enhancement., • Inclusive Culture: Be part of a diverse, supportive, and innovative team that values your unique contributions., • Competitive Compensation: We offer a competitive salary, comprehensive benefits, and a flexible work environment., • 25 days annual leave plus 11 bank holidays., • Salary sacrifice pension scheme with 8% company contribution., • Employee Assistance Program (EAP)., • Performance bonuses, • Remote/hybrid working – office space in Glasgow & hot-desking in Edinburgh. No minimum requirement for office working., • Opportunities to visit customers around the world (from the USA to Australia and beyond)., • Flexible working for family needs, working abroad etc

Role: Linux DevOps Engineer Salary: £75,000 WFH: Fully Remote (must be able to travel to London data centres occasionally) Overview Our client is a leading audio streaming technology company, enabling global distribution and monetisation of live and on-demand content for major media networks, broadcasters, and government agencies. Delivering billions of listening hours annually, their intelligent infrastructure powers some of the most recognisable names in radio, podcasting, and live event broadcasting. They are now hiring a Linux DevOps Engineer to support a hybrid migration journey from on-premise data centres into AWS and to help maintain 24/7 streaming services at scale. Key Responsibilities • Support and maintain Linux-based infrastructure across two UK data centres, • Assist in migrating applications and services into a hybrid cloud environment (AWS), • Use Infrastructure as Code tools (Terraform, Ansible) to manage environments, • Help automate deployment pipelines and ensure system observability, • Act as escalation point for infrastructure-related support tickets, • Collaborate with engineering and customer success teams to support streaming platform uptime Ideal Candidate • Strong Linux systems engineering and troubleshooting experience, • Confident with IAC tools like Terraform and Ansible, • Understanding of hybrid environments (on-prem + AWS cloud), • Previous exposure to live production, broadcast, or 24/7 service environments, • Comfortable with occasional out-of-hours maintenance and data centre access, • Driving licence required due to physical server access needs, • Proactive, flexible and calm under pressure Tech Stack / Tools • Linux, • Terraform, • Ansible, • AWS (Hybrid migration underway), • Monitoring & observability tooling Benefits • £75,000 base salary, • Time off in lieu for any out-of-hours work, • 25 days holiday, • Fully remote working (must be within travel distance to London), • Dynamic and varied role in a high-performance media infrastructure team, • Opportunity for international travel (e.g., Poland sites), • Involvement in high-scale broadcast and streaming environments Interview Process • Culture & Intro - with Managing Director, • Technical Interview - with Head of Infrastructure, • Final In-Person - with key team members

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Germany. Fluent German Speaker. Remote, • German Language Grade: C1 and above Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in Germany. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Senior Technical Account Manager - Unified Communications / CCaaS Applicants must be based in Germany and able to speak professional level German (C1 and above) Our client is a market leader in Unified Communications & Contact Centre solutions. A leader within the magic quadrant and partnered with global corporations to provide innovative & secure unified CX solutions. The role of Senior Technical Account Manager is a technical support and customer management role. Helping with on-boarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. You will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. This position is best suited to someone working in customer success and/or technical account management with good depth of technical experience within Unified Comms, Telecoms or Contact Centre services. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • Knowledge of Unified Communications and/or Contact Centre Technology including;, • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. Applicants must be located in Germany with right to work. Hit apply to take your career to the next level. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Senior Technical Account Manager - SaaS, VoIP, SIP If you are looking to progress your career in Professional Services, have a strong technical understanding of VoIP, SIP and SaaS solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you! Our customer is a market leading provider of customer experience and customer contact solutions. They have a global client portfolio of large corporate businesses that require secure and multi-functional call-centre services. The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a technical support and account management role. This is not a sales role. You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives. Experience Requirements: • 5+ years in a Technical Services role in SaaS/software, telecommunications or in call/contact centre technology., • Sound technical knowledge of TCP/IP networking and VoIP technology., • A strong foundation in network topology and telecommunications architecture (PBX, Carriers and VoIP), • Demonstrated technical problem solving proficiency Software and/or Telephony., • Excellent analytical and advanced troubleshooting skills with end-users/customers, • Excellent customer service and communication skills, both verbal and written, • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport. Experience Preferred: • Working technical knowledge of contact centre software / design / functionality, • Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48, • Understanding of basic scripting fundamentals, • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony Salary & Benefits: • Competitive Salary, Bonus, Pension, 25 days annual leave, private medical insurance, life insurance, remote working, training support. Security Clearance: Candidates must be eligible for security clearance, based in the UK and either British Citizens or have lived & worked in the UK for a minimum of 5 years. To be considered for this opportunity, please share your CV and covering information by hitting apply. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

FireMon has learned an unknown and unauthorized third party is impersonating FireMon HR as part of a phishing attempt. Communications from FireMon will always originate from the domain. FireMon will never ask for any banking information as part of an interview process. If you are concerned whether a communication from FireMon is legitimate, please contact us at FireMon is a recognized innovator in global cybersecurity, leading the way with disruptive technologies and forward-thinking solutions. Here, proactive thinking is not just encouraged—it’s celebrated. Our fast-paced, cutting-edge environment fuels continuous innovation, shaping how we build products, support customers, and drive results every day. The Technical Account Manager (TAM) is a technical resource who advocates for designated customers and ensures customers' needs are known and managed across all offerings, including services, training, support, and product development. The TAM prioritizes customers' technical issues and communicates those priorities to support; communicates the status of services projects; conveys the needs and urgency of RFEs to product management and contributes to the product roadmap. You will provide customers with status updates of open tickets and development/services projects; the upcoming release schedule; issues trending; upgrade recommendations; and guidance through early access/beta programs. This role will also require periodic onsite visits. • Manage overall relationships with assigned end-users, including increasing adoption, and ensuring retention and satisfaction., • Provide project leadership for customers' major FireMon programs., • Collaborate cross-functionally with FireMon teams—including Support, R&D, Product Management, and Sales—to address customer needs and deliver high-impact outcomes., • Management, and Sales, on customers' technical issues and projects., • Maintain current functional and technical knowledge of the FireMon product line., • Provide hands-on support to customers for system health checks, user and device management, troubleshooting, upgrades, and monitoring activities., • Manage multiple customer engagements, balancing priorities and driving resolution across requests., • Share insights and constructive feedback with internal teams to help improve products and customer experiences., • Document best practices in developing and deploying FireMon solutions in the customers' environments., • Be a technical resource for "best practice" and other customer questions, identifying alternate technical solutions to customers' business problems., • Partner with account teams to manage expectations and provide a clear view of customer progress and health throughout their lifecycle., • Commit to continuous learning by maintaining relevant certifications and gaining new ones each year., • Bachelor’s Degree in Computer Science, Information Technology, or another related field., • 5+ years of experience in roles such as technical project management, technical account management, professional services, or similar customer-facing technical roles., • Three or more years of experience managing or architecting complex network infrastructures. This includes the architecture, design, implementation, troubleshooting, and ongoing support of router/switch-based and software-defined virtual networks., • Experience in client-server applications, Unix/Linux system administration, or software development. Experience includes debugging and troubleshooting, upgrading software, and applying security patches., • At least one active technical certification (e.g., CCNA or equivalent), with a willingness to pursue additional certifications annually as part of your professional growth., • Understanding of modern software development methodologies, including infrastructure design and architecture best practices., • Proven success in customer-facing roles—especially in implementation, or support settings—where communication and relationship-building were key., • Strong analytical and problem-solving skills, with the ability to balance technical detail and customer impact., • Excellent organizational skills, with the ability to prioritize and manage multiple customer needs at once., • Effective communicator with the ability to engage stakeholders across various roles—from hands-on technical teams to mid-level managers and senior IT leadership (CISO/CIO/CTO level) in enterprise environments.What it Takes to be Part of the FireMon Team FireMon provides persistent network security for hybrid environments through a powerful fusion of real-time asset visibility, continuous compliance, and automation. Since creating the first-ever network security policy management solution, FireMon has delivered command and control over complex network security infrastructures for more than 1,700 customers. Our customers have unique and complex security problems that are difficult to solve. This doesn’t intimidate us, it inspires us. It pushes us to be more creative and find solutions to ensure their success. If this sounds like a movement you'd be interested in joining, we invite you to apply today. FireMon provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Support Representative Certain Advantage is hiring for a Customer Support Representative based in Reading. This role is on an initial 1-year contract basis and is hybrid The company: We’re working with a business that’s a global leader in communications, technology, and telematics solutions, providing connectivity, network infrastructure, and innovative digital services to businesses and consumers. In this role, you'll assist customers daily by troubleshooting hardware, installation, and mobile/web platform issues. You'll also keep them informed of progress via phone and email to ensure timely resolution and satisfaction. The role: • Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space, • Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions, • Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders, • Actively work with other departments of the organisation as well as deal with customers and vendors on a daily basis, • Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level The individual: • Experience in a customer-facing role, • Experience with SaaS (Software as a Service) solutions is a plus, • Experience with CRM & ERP systems - Salesforce and SAP would be preferred, • Strong communication and listening skills, • Well-developed time management and prioritisation skills, • Structured “can-do” approach to open matters and tasks in a demanding environment, • Methodical and conscientious documentation skills, • Willingness to develop while identifying opportunities over self-reflection. Does this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements. At Astra, a Technical Account Manager is the first line of technical troubleshooting for our customers. This person will respond to inbound inquiries, investigate and resolve integration issues, aid in technical client configurations, and provide clear guidance and support to customers and internal teams. They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary. The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers. This role requires working hours of 12:00 AM – 9:00 AM Eastern Time (ET), providing overnight coverage for Astra’s platform and customers. This schedule aligns naturally with UK and EU business hours, making candidates in those time zones a strong fit. North American and other candidates are also welcome if they are committed to this shift. Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops. Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication. 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus). Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools. Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues. Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations. Experience with support systems like Zendesk (or similar ticketing platforms). A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams. A proactive, detail-oriented approach and willingness to document solutions and processes for future use. Proactive mindset - you seek out ways to improve systems and enable others Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience. Monitoring: Experience with observability and alerting systems Proficiency with cloud platforms, ideally Google Cloud Platform (GCP) Understanding of APIs, data integrations, and common troubleshooting workflows Experience with ticketing systems (Zendesk, Jira, or similar) Comfort working with logs, SQL queries, and basic debugging tools Strong documentation skills for both internal and customer-facing materials Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery) Infrastructure as Code: Terraform, CloudFormation, or similar CI/CD: GitHub Actions, CircleCI, or similar platforms Programming: Python, Go, Bash for automation and tooling Customer Trust: Be on the front line, ensuring Astra’s integrations run seamlessly and customers feel supported. Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance. Onboarding Success: Play a critical role in providing integration support to ensure new customer launches are smooth, fast, and reliable. Knowledge Sharing: Create documentation and insights that empower customers and reduce friction. Feedback Loop: Bridge customer needs and engineering innovation to shape Astra’s future solutions. Competitive compensation with equity in a growing fintech company (note that international employees may have different tax treatment) Remote-first culture with flexible working arrangements Small team, big impact - your work directly shapes our entire platform infrastructure Professional growth - lead infrastructure decisions for a scaling fintech platform Modern tech stack - work with cutting-edge cloud technologies Mission-driven - build infrastructure that powers financial innovation Astra is a remote-first company hiring only within the U.S. We value thoughtful collaboration, clarity, and initiative. We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team. We're looking for technically savvy individuals who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges. If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you.

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalised and profitable guest experiences. As a result, our digital ordering, payment, loyalty and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. While our roots are in NYC, we’re intentionally investing in Belfast and Northern Ireland as a key hub, with an established leadership presence, a local team, and community for the long term. This role is fully remote, offering you flexibility to work from anywhere within NI. Your new role In this role, you’ll join as a Senior Software Engineer on the ‘Core’ team, which is part of the wider ‘Order Engineering’ group. The Core team owns key parts of Olo’s platform, including baskets, orders, checkout, promotions, capacity management, and the services that power ordering experiences at scale. We build and maintain the APIs, services, and tools that brands and partners rely on to create reliable, flexible, and high-performing digital ordering experiences. As a Senior Software Engineer on this growing team, you’ll play a key role in shaping the future of these systems. You’ll help guide technical decisions, improve platform reliability and scalability, contribute hands-on code, and mentor other engineers. This is an opportunity to have meaningful influence across a broad and business-critical area of the platform while helping evolve the architecture for the next stage of growth. On a management level, the team is led by a dedicated Engineering Manager who is based in Northern Ireland. Exhibit mastery of the ‘Core’ team’s domain, taking a leading role in the design and architecture of complex systems and influencing technical direction and strategy. Own the delivery of large-scale features and projects, coordinating efforts across multiple teams and ensuring alignment with overall business objectives. Provide mentorship and technical leadership to both junior and senior engineers, helping to grow the technical expertise within the team and fostering a culture of continuous improvement. Collaborate closely with Product, Design, and other stakeholders to shape requirements, making architectural and technical decisions that balance quality, performance, and delivery timelines. Ensure the implementation of high-quality, resilient, and scalable distributed systems, incorporating resilience mechanisms and best practices. Lead troubleshooting and incident management efforts, taking a proactive role in resolving critical production issues and improving system reliability. Advocate for and implements improvements in development practices, such as enhancing CI/CD processes, optimising infrastructure as code, and increasing test automation coverage. Coordinate and lead cross-team technical initiatives, ensuring consistency and integration between various services and platforms. Stay ahead of emerging technologies and trends, assessing new tools and techniques to enhance the team's capabilities. Demonstrate ownership of the team's delivery pipeline, ensuring that code quality, testing standards, and deployment practices are continuously optimised. Use Claude Code and GitHub Copilot extensively as part of your daily workflow, and grow your skills through hands-on AI training designed to help you become highly effective with modern AI coding agents and IDEs. Active participation in on-call duties is required, with specific responsibilities determined by your assigned team and area of expertise. Bachelor’s Degree in Computer Science, Software Engineering or equivalent practical experience. 8+ years of experience in software engineering. Expert Programming Skills: Advanced proficiency in C#/.Net, with experience in designing and implementing large-scale, complex systems. Architecture & Design Expertise: In-depth understanding of architectural principles and patterns, particularly for distributed systems (e.g., microservices, event-driven architecture using Kafka). Resilience & Performance Optimisation: Skilled in applying resilience mechanisms and performance tuning practices to ensure system stability and efficiency at scale. Cloud Infrastructure & DevOps: Proficient in managing cloud infrastructure and services (e.g., AWS, Kubernetes/EKS) and implementing DevOps best practices using CI/CD tools like GitHub Actions, Octopus Deploy, and Terraform. Leadership & Cross-Team Collaboration: Demonstrate strong leadership and collaboration skills, with the ability to influence and guide technical efforts across multiple teams and ensure alignment with business objectives. About Olo Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at _. _ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior PowerApps Developer £65,000 Fully Remote (UK-based candidates only) About Us We are a dynamic and innovative company, leveraging cutting-edge Microsoft technologies to deliver transformative business solutions. Join our team to shape the future of digital transformation in a supportive, remote-first environment. The Role We’re seeking a skilled Senior PowerApps Developer to design, develop, and deploy business applications using Microsoft PowerApps and the Power Platform. You’ll collaborate with stakeholders to deliver user-friendly, scalable solutions that drive efficiency and innovation. Key Responsibilities • Develop and customise PowerApps (Canvas and Model-Driven) to meet complex business requirements., • Integrate PowerApps with Microsoft Dataverse, SharePoint, and other data sources., • Build advanced automated workflows using Power Automate., • Collaborate with cross-functional teams to gather requirements and ensure seamless deployment., • Provide technical support, troubleshooting, and optimisation for PowerApps solutions., • Stay updated on Power Platform advancements to implement best practices. Essential Skills & Experience • Proven experience developing PowerApps (Canvas and Model-Driven)., • Strong knowledge of Power Automate, Dataverse, and Microsoft 365 ecosystem., • Proficiency in Power Fx, JavaScript, and API integrations., • Ability to translate business requirements into technical solutions., • Excellent problem-solving skills and attention to detail., • Strong communication skills for remote collaboration. Desirable • Microsoft Power Platform certifications (e.g., PL-200, PL-400)., • Experience with Azure services or Dynamics 365., • Background in Agile/Scrum methodologies. Why Join Us? • Competitive salary of £65,000., • Bonus, • Fully remote work with flexible hours., • Opportunities for professional development and certifications., • Collaborative and inclusive team culture., • Generous benefits package (pension, health, and more). How to Apply Please click APPLY NOW for immeidate consideration. Please include examples of PowerApps projects or a portfolio if available. Applicants must have the right to work in the UK.

Senior Customer Success Specialist - Technical Account Manager • Software, SaaS, B2B, • Frankfurt, Remote, German Speaking Our client is a market leader in Unified Communications & Contact Centre (SaaS) solutions. The role of Senior Technical Account Manager (Customer Success) is a technical support and customer management role. Helping with on-boarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. A great opportunity to join a fast growing, successful company and develop your career. This position is best suited to someone working in customer success and/or technical account management with good depth of technical experience within SaaS/Software, APIs, Database etc Experience Requirements: • 3+ years in a customer facing role such as Customer Success, Account Manager, Pre-Sales Support, etc., • Knowledge of end user technical support & troubleshooting - Web APIs, Software, Scripting, Database, • Bonus points for experience with Contact Centre solutions, VoIP, SIP etc, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. This is a great opportunity to develop your career with an ambitious and fast growing company. There will be a lot of opportunity to grow your career, learn and develop. Applicants must be located in Germany and have strong German language skills. C1 and above. Hit apply to take your career to the next level. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Technical Account Manager - SaaS, Contact Centre, Software, API, VoIP • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Future proof your career!, • REMOTE. UK ONLY., • £40k - £50k plus bonus & benefits Our client is a market leader in Contact Centre and AI technology. They are partnered with global FTSE corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Future proof your career!, • REMOTE. UK ONLY., • £50k-£60k plus bonus & benefits Our client is a market leader in Contact Centre and AI technology. They are partnered with global FTSE corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.