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OUTBOUND CUSTOMER SUCCESS ADVISOR \n Salford - Parking onsite \n Monday- Friday (Fulltime in the office) \n 9am-5pm \n £13.33 per hour (£26k) \n ASAP - End of August (Possibility to be extended or taken on permanently for the right person) \n Are you ready to make a difference in the retail appliance industry? Our client is on the lookout for a dynamic and enthusiastic Outbound Customer Success Advisor to join their growing team at their head office in Salford! If you thrive in a high-volume call environment and enjoy helping customers succeed, we want to hear from you! \n What You'll Do: As a pivotal member of the team, your mission will be to connect with customers and enhance their experience with our client's Reward scheme. Here's what you can expect to do: \n\n • Engage Customers: Reach out to customers who have onboarded but haven't yet claimed their rewards, guiding them through the claims process with care and clarity.\n, • Support Onboarding: Assist customers who faced challenges during onboarding, diagnosing issues and ensuring they complete the process smoothly.\n, • Customer Satisfaction Checks: Follow up with customers who have recently had products installed to gauge their satisfaction with the product and service.\n, • Issue Logging: Identify and log any concerns raised, escalating issues as needed to ensure prompt resolutions.\n, • Quote Progression: Contact customers who have requested quotes but haven't provided necessary information to move forward.\n, • Follow-Up: Reconnect with customers who haven't responded to previous requests for additional information.\n, • Remove Blockers: Work diligently to eliminate any obstacles in the quoting process, striving to convert more inquiries into booked and paid installations.\n, • Record Keeping: Maintain accurate records of all calls, outcomes and customer interactions in the CRM system.\n, • Feedback Loop: Collaborate closely with the Customer Service Manager to report common issues or trends.\n, • Brand Representation: Always represent the company professionally, reflecting brand values and building customer trust.\n\n What We're Looking For: To succeed in this role, you should possess the following qualities: \n\n • Rapport Builder: An ability to connect quickly with customers and maintain a friendly telephone manner.\n, • Problem Solver: A keen mindset for identifying key issues and offering effective resolutions.\n, • Efficient Worker: An organised and conscientious approach to managing multiple call types throughout your day.\n, • Tech-Savvy: Basic IT literacy to effectively utilise CRM systems and tools.\n\n Performance Measures: Your success will be measured by: \n\n • The number of successfully completed calls leading to customer onboarding.\n, • The number of quotes progressed to booked and paid.\n, • Call volume and quality against set targets.\n, • The number of 4- and 5-star customer reviews generated as a result of your outbound efforts.\n\n Apply Now! \n Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Your new company \n Hays are recruiting for a permanent Client Support Administrator. This role is fully office based in Manchester City Centre.A growing and forward-thinking organisation based in Manchester City Centre is seeking to expand its administration team. The business is committed to delivering high-quality service, building strong client relationships, and investing in employee development.This is an excellent opportunity to join a high-performing team with clear career progression pathways and long-term development opportunities. \n Your new role \n As Client Support Administrator, you will play a key role in delivering accurate, efficient, and professional administrative support to clients and internal stakeholders.You will be responsible for handling client enquiries, maintaining records, managing service requests, and ensuring all tasks are completed to a consistently high standard. This opportunity would suit an organised and ambitious individual who enjoys working in a high-volume environment and takes pride in delivering exceptional customer service.Key Responsibilities \n\n • Provide professional support and guidance to clients in a clear and approachable manner.\n, • Manage a high volume of client communications, including telephone calls, emails, and follow-up requests.\n, • Process client requests accurately and within agreed service levels.\n, • Maintain and update records, ensuring data accuracy and compliance at all times.\n, • Respond proactively to customer enquiries and resolve issues efficiently.\n, • Investigate and resolve queries with excellent attention to detail.\n, • Support continuous improvement initiatives to enhance service delivery and operational efficiency.\n, • Work collaboratively with colleagues across the business to achieve team objectives.\n, • Take ownership of tasks and ensure commitments are delivered on time.\n, • Deliver a consistently high standard of customer service and client experience.\n\n What you'll need to succeedSkills & Experience \n\n • Previous administration, customer service, client support, or office-based experience.\n, • Excellent organisational skills with the ability to manage multiple priorities.\n, • Strong attention to detail and commitment to accuracy.\n, • Ability to work effectively in a fast-paced, high-volume environment.\n, • Highly accountable with a proactive and solution-focused approach.\n, • Excellent written and verbal communication skills.\n, • Strong IT skills, including Microsoft Office applications.\n, • Professional and confident approach when dealing with clients and colleagues.\n, • Commitment to delivering an exceptional customer experience\n, • You will be someone who:\n, • Thrives in a busy and demanding environment.\n, • Demonstrates a strong work ethic and positive attitude.\n, • Takes pride in producing high-quality work.\n, • Is driven to achieve individual and team goals.\n, • Genuinely cares about delivering positive outcomes for clients.\n, • Takes ownership of responsibilities and delivers on commitments.\n, • Enjoys learning, developing new skills, and progressing their career.\n, • Wants to be part of a growing and successful business\n\n What you'll get in return \n\n • Salary of £30,000 per annum.\n, • Performance-related bonus scheme.\n, • Clear progression and career development opportunities.\n, • Ongoing professional training and qualifications support.\n, • Supportive and high-performing team environment.\n, • Modern office facilities in Manchester. Fully office based.\n, • Opportunity to build a long-term career with a growing organisation\n\n What you need to do now \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our well known client based in Manchester is seeking an Ocean Freight Export Operator to join their team.Overview As an Ocean Freight Export Operator, you will work with colleagues in the Manchester Export team to ensure that customer requirements are met and documents are completed in a timely and efficient manner delivering a consistent high quality and compliant processes that enable the client to build and develop customer relationships.Key Responsibilities: \n\n • Delivering excellent customer service through their 10 Customer Commitments\n, • Support, drive and commit to the Company's overall Strategy\n, • Manage end-to-end process for OFR Export and designated customers\n, • Communicating with customers to meet their requirements\n, • Administration and management of own operational data, included financial review\n, • Support and monitor objectives set by Ocean Freight Manager in terms of profitability maximisation, volume growth and service quality.\n, • Creates, develops and maintains good relationships with customers and service providers\n, • Support Sales in interaction with key customers\n, • Supports implementation of OFR strategy\n, • Fully ensures compliance with varying countries requirements\n, • Ensures that all interactions are compliant with the clients code Code of Conduct and other compliance requirements e.g. anti-corruption\n, • Contribute to the First Choice continuous improvement program\nSkills and Experience: \n\n, • Proven exports experience with a good knowledge of Customer Service & Ocean Freight processes and systems.\n, • A proven ability to identify and meet customer service needs in a professional and friendly manner.\n, • Ability to lead and motive a team to achieve KPI's.\n, • Proven experience in Ocean Freight\n, • Results driven and good attention to details\n, • Good written and spoken English and excellent telephone and e-mail skills.\n, • Excellent interpersonal skills\n, • Able to prioritise and perform under pressure\n, • Good commercial attitude\n, • A level education or broad GCSE level education.\n

Salary: £23,500 - £25,500Location: StockportType of work: Full-time, permanent, office-basedHours: Monday to Friday, 35 hours per week \n Are you an organised and customer-focused administrator with experience in sales support, order processing, quotes or customer orders? \n Our client is a well-established manufacturing business seeking a reliable and detail-focused Sales Administrator to join their busy office team. This is a varied role supporting day-to-day sales administration, customer service and operational coordination, working closely with internal teams to ensure orders, quotes and delivery requirements are processed accurately and efficiently. \n This role would suit someone with previous experience in a sales administration, order processing, customer service or commercial support environment. You will need strong communication skills, good attention to detail and the ability to manage multiple tasks in a busy office setting. Full training will be provided on internal systems and processes. \n Job Description \n As Sales Administrator, your duties will include: \n\n • \n Responding to customer enquiries by phone and email in a professional and helpful manner \n • \n Processing sales orders accurately from initial enquiry through to completion \n • \n Preparing and issuing customer quotations \n • \n Liaising with customers and internal teams regarding orders, pricing, deliveries and general queries \n • \n Managing delivery schedules and updating customers where required \n • \n Maintaining accurate customer, order and pricing information on internal systems \n • \n Carrying out accurate data entry and general administrative duties \n • \n Supporting the wider office and sales team with day-to-day administration \n\n Person Specification \n The successful candidate will have: \n\n • \n Previous experience in sales administration, order processing, customer service or a similar office-based role \n • \n Experience preparing quotes, processing orders or supporting a sales team would be highly beneficial \n • \n Strong communication skills, with a confident and professional telephone manner \n • \n Good organisational skills and the ability to manage a varied workload \n • \n Strong attention to detail and a methodical approach to administration \n • \n Good IT skills, including Microsoft Word, Excel and Outlook \n • \n A positive, reliable and team-focused approach \n • \n Minimum 5 GCSEs at Grade 4/C or above, including Maths and English \n\n This is a great opportunity to join a friendly, established business in a stable, office-based role offering full training, variety and the chance to become a valued part of a busy commercial support team. The role offers a salary of £23,500 - £25,500, company pension, cycle to work scheme and on-site parking. \n To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion. \n Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.

Mpeople Recruitment have a fantastic opportunity available for an experienced Customer Service Administrator based in Walkden. \n\n • Role: Customer Service Administrator \n, • Location: Walkden, fully office based\n, • Salary: 26k – 30k (DOE)\n, • Hours: 8:00am to 4:00pm, Monday to Friday, with availability to work half day Saturdays (8:00am – 1:00pm)\n\n Responsibilities will include: \n\n • Answering inbound customer enquiries by telephone and email.\n, • Preparing and processing customer quotations.\n, • Greeting customers visiting the showroom/site and providing excellent customer service.\n, • Building and maintaining strong customer and supplier relationships.\n, • Processing orders accurately using internal systems.\n, • Working closely with colleagues to ensure customer expectations are met.\n, • Developing a strong knowledge of the company’s products, systems, business and processes.\n, • Working with management to identify opportunities to improve customer service and internal processes.\n\n We’re looking for someone who: \n\n • Is proactive, self-motivated and able to use their own initiative.\n, • Is flexible and willing to support the team during busy periods, including Saturday working and additional hours when required.\n, • Has excellent customer service, communication and interpersonal skills.\n, • Is confident using computer systems and able to learn new software quickly.\n, • Has a good level of maths with the ability to work accurately with measurements.\n, • Enjoys working as part of a team and is willing to go the extra mile to support colleagues and the needs of the business. \n, • Is keen to develop their skills and knowledge within the business.\n\n Benefits: \n\n • 23 days annual leave plus bank holidays.\n, • Free on-site parking.\n, • Full training and ongoing support.\n, • Genuine opportunities for career progression as the business continues to grow.\n, • Potential overtime available.\n\n Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.

Do you want to work for a business where top earners are earning over £100K & the number 1 biller takes home £250,000? Sales Development Representative (Software) Manchester City Centre (onsite) Up to £29,000 DOE + uncapped commission (OTE £40,000) PLUS bonus up to £4K a quarter PLUS guaranteed commission for your first 3 months of £300 The Portfolio Group are partnering with an industry leading, global group who provide a software solutions to various businesses across the UK and Ireland. They are seeking a SDR to join them. As a SDR you will network with senior business owners and directors and introducing the service. As a Sales Development Representative (Software), you will; Engage with potential clients via telephone to understand their business needs and offer tailored solutions. Build and maintain strong relationships with clients, ensuring a high level of customer satisfaction. Meet and exceed sales targets, contributing to the overall growth of the company. Provide detailed product information and handle objections effectively. To be successful as a Sales Development Representative (Software), you will have: Strong communication and interpersonal skills. Proven ability to meet and exceed sales targets. Self-motivated with a proactive attitude. What you get in return and an Sales Development Representative (Software); Competative Salary + uncapped commission (OTE £40,000) PLUS bonus up to £4K a quarter PLUS guaranteed commission for your first 3 months of £300 Clear progression plan Inceptive trips to Miami, Monaco, Dubai, Marbella, Ibiza Regular team building activities Comprehensive training and ongoing support Access to a free, onsite 24/7 gym with fitness classes Employee Assistance Programme Pension scheme If you are passionate about sales and eager to develop your career in a thriving company, apply now by sending your CV 48844KAR6 INDPSAL The Portfolio Group are acting on behalf of our client in recruiting for this position

Sales Ledger Clerk\n An exciting opportunity has become available for a Sales Ledger Clerk to join a dynamic and supportive finance team within a well-established organisation. This role is ideal for someone with previous sales ledger or accounts receivable experience who enjoys working in a fast-paced environment and takes pride in maintaining accurate financial records while delivering excellent customer service. Key Responsibilities for a Sales Ledger Clerk\n\n • Raise and process sales invoices accurately and in a timely manner.\n, • Allocate incoming payments and reconcile customer accounts.\n, • Chase outstanding debt professionally via telephone and email, maintaining positive customer relationships.\n, • Investigate and resolve invoice queries and account discrepancies.\n, • Reconcile sales ledger accounts and support month-end processes.\n, • Maintain accurate customer records and ensure financial data is up to date.\n, • Liaise with internal departments to resolve billing queries and improve cash collection.\n, • Assist with reporting, aged debtor analysis, and other ad hoc finance duties as required.\nWhat we need from you as a Sales Ledger Clerk\n\n, • Previous experience within a Sales Ledger, Accounts Receivable, or similar finance role.\n, • Good understanding of invoicing, payment allocation, reconciliations, and credit control.\n, • Strong attention to detail with excellent numerical accuracy.\n, • Proficient in Microsoft Excel and confident using finance/accounting systems.\n, • Excellent communication skills with the ability to build strong relationships with customers and colleagues.\n, • Well organised with the ability to prioritise workloads and meet deadlines.\n, • A proactive attitude and willingness to support the wider finance team.\nDisclaimer\n Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.

Business Development Manager \n Bridging Finance \n NW England \n We are pleased to be working with a well established lender of Short Term property finance. \n The business is built on providing an exceptional customer service working closely with financial intermediaries and property professionals throughout the UK. \n Your key role will be to promote and increase awareness of the products and ensure an exceptional customer service to clients. \n We are looking for a candidate who can cover the North West. \n Responsibilities: \n\n • Identify and developing relationships with financial intermediaries, property investors and property developers throughout the UK\n, • Developing new business, identifying and optimising funding opportunities through our established large database of financial intermediaries and Property investors\n, • Managing relationships ensuring an exceptional customer service at all times\n, • Full management of a funding application from application to completion\n, • Ensuring award winning service levels are maintained\n\n Skills and Experience \n\n • Minimum of 2 years sales experience within a secured lending or residential mortgage market\n, • Knowledge of the bridging finance market\n, • Strong communication and presentation skills\n, • Professional telephone manner\n, • A passion for property\n, • Proven Experience of working with and managing client and broker relationships\n

Legal PA - Clinical Negligence & Legal Secretary – Personal Injury \n Location: Manchester \n Salary: Up to £30,000 \n My client is an award-winning law firm that serves clients nationwide. They are ranked highly in the Top 200 UK Law firms and are a Legal 500 Recognised Leading Firm, and have a 5-star ranking with Trust Pilot. \n They are currently recruiting for a Clinical Negligence Legal PA as well as a Personal Injury Legal Secretary, to be based in their Manchester office. \n The ideal candidate must have previous experience working as a Legal Secretary or Legal PA. We are open to Legal Secretaries from all backgrounds for the Secretarial role however candidates for the PA role will need to Clinical Negligence experience. Excellent knowledge of Microsoft Office packages, and a strong command of English spelling, punctuation and grammar are both essential. An audio typing speed of 65+ wpm is a distinct advantage. \n Key Responsibilities \n\n • To prepare correspondence and documents through audiotyping and word processing.\n, • To administer filing which will include daily filing and the opening, closing, storage and retrieval of client files in accordance with the detailed procedure contained in the Office Manual.\n, • To prepare mail and enclosures for despatch if required.\n, • To arrange for all copying to be done, in person if the admin assistant is not available to undertake the task.\n, • To make appointments, arrange meetings and to manage the fee earner diaries\n, • To provide support to other secretaries and the administration team as required.\n, • To attend clients both in person and on the telephone and to provide such support in a professional and friendly manner in keeping with the firm’s standards for client care.\n, • To ensure the confidentiality of all the firm’s and clients’ documentation and information.\n\n Person specification \n Essential \n\n • Legal Secretary or Legal PA experience\n, • Excellent command of English spelling, punctuation and grammar\n, • Computer literate with excellent word processing and audio typing skills\n, • Excellent customer service skills, including professional and friendly telephone manner.\n, • Experience of dealing with Clinical Negligence matters is required for the PA role\n\n Desirable \n\n • Knowledge of the Proclaim case management system\n, • Experience of working in a Personal Injury law firm, or civil litigation firm would be desirable but is not essential as training can be given\n, • Audio typing speed of 65+ words per minute\n, • Experience of working with court forms and creating pleadings\n, • Experience of digital dictation, ideally Big Hand\n\n Benefits: \n\n • Hybrid working available after a probation period.\n, • 23 days holiday a year, rising to 26 days (3 days reserved for Christmas closure of the office)\n, • 3 holiday buy backs per year after 1 year of service\n, • Extra day’s holiday for your birthday after 2 years’ service.\n, • Private medical insurance available after 2 years’ service\n, • Attending fee earner meetings and training sessions (every other month)\n, • Death in Service – 2 x salary\n, • Active social committee with generous departmental and firm-wide social budget.\n, • Active training culture and various groups and events such as Diversity & Inclusion.\n, • Netball / Football team, 10km Manchester team and more.\n, • Enhanced Maternity Leave payment if you have over 1-year tenure\n, • Other benefits including Employee Assistance Programme, free fruit & annual flu jab\n\n

Your new companyHays are recruiting for a permanent Pensions Administrator. This role is fully office based in Manchester City Centre.A growing and forward-thinking organisation based in Manchester City Centre is seeking to expand its administration team. The business is committed to delivering high-quality service, building strong client relationships, and investing in employee development.This is an excellent opportunity to join a high-performing team with clear career progression pathways and long-term development opportunities. \n Your new roleAs Pensions Administrator, you will support the day-to-day administration of pension schemes, ensuring high levels of accuracy, compliance, and customer service.This role is well suited to individuals with administration or customer service experience who are looking to build a long-term career within the finance industry. Key Responsibilities \n\n • Administer occupational and/or personal pension schemes in accordance with scheme rules and regulatory requirements\n, • Process member life cycle events, including joiners, leavers, retirements, transfers, and benefit calculations\n, • Respond to member and client queries via email, telephone, and written correspondence in a timely and professional manner.\n, • Maintain accurate scheme records and ensure data integrity at all times\n, • Liaise with clients, advisers, providers, and third parties as required\n, • Support data validation, reconciliations, and system updates\n, • Ensure all activities comply with relevant legislation, internal procedures, and service level agreements (SLAs)\n, • Contribute to ongoing process improvements and operational efficiency\n\n What you'll need to succeedSkills & Experience \n\n • Previous experience in administration and/or customer service\n, • Strong attention to detail with a high degree of accuracy\n, • Excellent written and verbal communication skills\n, • Ability to manage workloads and prioritise tasks effectively\n, • Proficient in Microsoft Office; experience with pension systems is desirable.\n, • Proactive, team-oriented attitude with a willingness to learn and develop\n\n What you'll get in return \n\n • Basic salary of £28,000\n, • Uncapped bonus structure with OTE of £30,000\n, • Prime Manchester city centre location\n, • Ongoing sales training and development\n, • Supportive, high-performing team environment\n, • Opportunity to work in a growing, ambitious business\n\n What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An established apparel company in the Dukinfield area are searching for an experienced Customer Service Advisor / Sales Administrator to join them on a permanent basis. \n \n Role: Customer Service Advisor / Sales Administrator \n Salary: £25,000 \n Location: Dukinfield \n Hours: Mon-Thurs 08:45 - 17:00, Fri 08:45 - 15:45 \n Start date: ASAP \n \n Key Responsibilities: \n\n • Answer inbound calls and provide professional, courteous assistance to customers.\n, • Manage customer expectations and deliver outstanding service.\n, • Take customer orders via phone and accurately process them using the SAGE system.\n, • Process internet orders and maintain the website tracking system.\n, • Raise and progress internal manufacturing orders.\n, • Raise and progress external product orders to fulfil customer requirements.\n, • Respond promptly and appropriately to customer queries, ensuring satisfaction with the outcome.\n\n \n Candidate Requirements \n\n • Positive, forward-thinking attitude with the ability to work independently.\n, • Excellent telephone manner and strong communication skills.\n, • Ability to work effectively as part of a team.\n, • Strong time management and punctuality.\n, • Demonstrated pride in representing the company and commitment to delivering exceptional customer service.\n

The Pilot Group -Customer Service \n \n\n • £27,828 (+monthly bonus) DOE \n, • Central Manchester (10minutes walk from Victoria with free parking)\n, • Hybrid working - 3office days (mixture of 8:30am - 5:30, 9am - 6pm and 11am -8pm shifts) \n\n \n ESL connects the demand and supply of electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. \n \n The company joins supply chains together in a simple and easy-to-deliver way. We operate globally offering fast deliveries and making things easy both for our customers and our suppliers, developing long-term relationships with them. \n \n ESL is headquartered in Manchester and operates with a strong international presence. It was founded by two female entrepreneurs 19 years ago (both are still in the business), and the company has 75 amazing people with brilliant skills. \n \n The Role - Customer Service \n \n The role will be working in our Customer Service Team alongside Account Managers to grow the sales, and develop and maintain relationships within the company. You will be the primary contact for customers and suppliers and provide efficient and professional sales support to colleagues and customers. \n \n Specifically, you will be taking over the sales process from the moment the product has been sold to process orders and complete any administration. \n \n You will liaise with different stakeholders including customers, suppliers, vendors, the internal warehouse and Account Managers to ensure products are received on time and expectations are managed. You will work with our internal warehouse to ensure orders are booked in and out. You will also be responsible for general administration for Account Managers including price lists, quotes and diary management. \n Essential Skills Customer Service \n \n\n • Excellent communication skills (including telephone skills)\n, • Organised\n, • Attention to detail\n, • Previous Customer Service experience\n, • Excel / data manipulation skills\n\n \n Location (Customer Service): Head Office, Manchester (Short walk from Manchester Victoria train station) \n Commutable from: Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow \n \n Benefits \n\n • 25 days holidays + bank holidays\n, • Holiday Purchase Scheme\n, • Life Assurance x 4 of your salary\n, • Health Shield – Cash plan, Thrive app, Employee Assistance Program, My GP anytime.\n, • Metro Money\n, • Location close to Manchester City Centre\n, • Free parking – first come first serve basis\n, • Enhanced maternity / paternity pay\n, • Annual Events including Christmas Party / Team Lunches\n\n Recruitment Agencies; \n \n The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV ‘sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction. \n \n

Client Services Representative – Transfer Agency / Investment Services \n Manchester | 12-month contract | PAYE \n This is a contact centre role within a regulated financial services environment, supporting shareholder enquiries and investment services activity. \n Role details \n Job Title: Client Services Representative – Transfer Agency / Investment Services \n Location: Manchester \n Working pattern: Hybrid - 4 days onsite per week \n Contract: 12 months initial \n Rate:£25.11 per hour including holiday pay / £21.83 PAYE per hour \n Hours: Shift pattern between 8:30am – 6:00pm \n Training: Structured 4-week Transfer Agency training programme \n Important to note \n This is a predominantly phone-based contact centre role. \n You must be comfortable with: \n\n • Handling a high volume of shareholder/client calls\n, • Working across phone, email, webchat and written correspondence\n, • Working 4 days per week onsite in Manchester\n, • Shift patterns between 8:30am and 6:00pm\n, • A rota-based working pattern, including a rotating WFH day\n, • Working to quality, productivity and client outcome targets\n, • Completing a detailed 4-week training programme\n\n Once experienced, there may be some off-call casework, but the role should still be viewed as a call-centre-led client services position. \n What you’ll be doing \n You’ll act as a first point of contact for shareholder enquiries, supporting clients with account queries, trade-related requests, case investigations and issue resolution. \n Responsibilities include: \n\n • Handling shareholder enquiries across phone, email, webchat and written correspondence\n, • Executing telephone trades in line with client instructions and procedures\n, • Investigating account and statement discrepancies\n, • Managing open cases through to resolution\n, • Providing clear, confident and professional client support\n, • Working across multiple management companies and processes\n, • Escalating issues where required while maintaining ownership\n, • Delivering accurate work in a regulated, target-driven environment\n\n Ideal background \n This role would suit candidates with experience in: \n\n • Contact centre / call centre\n, • Financial services customer support\n, • Banking customer service\n, • Investment platform client services\n, • Shareholder services\n, • Transfer agency\n, • Pensions / wealth / insurance customer support\n, • Regulated case handling\n, • Payments or account servicing\n\n Key requirements \n\n • Previous client service or contact centre experience\n, • Comfortable in a phone-based role\n, • Strong written and verbal communication skills\n, • Good attention to detail\n, • Able to work under pressure and meet targets\n, • Comfortable working in a regulated environment\n, • Able to work 4 days onsite in Manchester\n, • Open to a 12-month contract\n

Student Income AdministratorLocation: Hybrid WorkingHours: 35 Hours per WeekContract: Temporary AssignmentStart Date: ASAP - temporary for 3 months - could extendGrade: 3 or 15.01 per hour plus holiday payWe are seeking a highly organised and customer-focused Student Income Administrator to provide administrative and financial support within a busy student income environment. \n The successful candidate will be responsible for assisting with student finance administration, processing transactions, responding to queries and delivering a high standard of customer service to students and colleagues. This role requires excellent communication skills, attention to detail and the ability to manage a varied workload in a fast-paced environment.Key ResponsibilitiesProvide administrative support to the Student Income Team.Process basic financial transactions accurately and efficiently.Assist with student fee and income-related administration.Respond to enquiries by telephone, email and face-to-face.Deliver excellent customer service to students, staff and external stakeholders.Maintain accurate records and update relevant databases and systems.Resolve routine enquiries and escalate more complex matters where required.Support the team with general administration duties including data entry, document management and correspondence.Ensure all work is completed in line with departmental procedures and deadlines.Contribute to the efficient day-to-day operation of the Student Income function.Person SpecificationEssential Skills and ExperienceExcellent communication skills, both written and verbal.Strong customer service experience.Experience dealing with enquiries via phone, email and face-to-face.Good administrative and organisational skills.Basic finance processing experience.Ability to work accurately with a high level of attention to detail.Proficiency in Microsoft Office, including Outlook, Word and Excel.Ability to manage competing priorities and work to deadlines.Experience using finance or student record systems.*Knowledge of tuition fee or income administration processes.This opportunity would suit an experienced administrator with strong customer service skills and a background in finance administration, student services or office support. You will be confident dealing with a high volume of queries, providing excellent service and maintaining accuracy when processing financial information. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Role \n On behalf of our client, we are seeking a Customer Contact Advisor to join their team in Manchester. Reporting to a Team Manager and supported by a Team Coach, you will work on behalf of the firm’s clients to assist customers facing mortgage arrears and potential repossession. \n This role requires active listening, empathy, and careful investigation of each customer’s circumstances to identify practical solutions that help keep them in their homes. You will be the primary point of contact, guide customers through the litigation process, explain financial responsibilities, and present the most appropriate options. The position offers a hybrid, flexible working approach within a dynamic, award-winning legal services environment. \n Responsibilities will include \n\n • Work on behalf of our client’s clients to support customers behind on mortgage payments and at risk of repossession.\n, • Use active listening and empathy to build trust and encourage customers to share financial or personal difficulties.\n, • Investigate each case to identify the causes of arrears and assess short-term and long-term challenges.\n, • Present suitable solutions aimed at avoiding litigation and helping customers remain in their homes.\n, • Explain customers’ financial responsibilities and guide them toward the best available options.\n, • Collaborate with a Team Manager and Team Coach who provide one-to-one management and coaching support.\n, • Maintain accurate records of interactions and outcomes in line with compliance and data protection standards.\n\n \n The Person \n The ideal candidate is a highly empathetic communicator with a strong customer-service mindset and a genuine passion for helping people navigate financial difficulties. \n\n • Effective telephone communication skills, with the ability to empathise and manage emotive conversations.\n, • Proven experience in credit control, customer service, or account management within a financial or professional services setting.\n, • Strong relationship-building skills to establish rapport and gain customer trust quickly.\n, • Ability to analyse customer situations, identify root causes of arrears, and propose appropriate solutions.\n, • Team-player attitude with a willingness to receive coaching and collaborate with managers.\n, • \n\n The Hours \n Full-time, Monday to Friday, 9 – 5 pm \n \n The Salary \n £28,800 – £30,000 \n \n The Benefits \n\n • 25 days annual leave, increasing to 30 days based on length of service, plus bank holidays.\n, • Private medical insurance covering health, dental, and vision.\n, • Flexible benefits scheme offering a range of lifestyle and wellbeing options.\n, • Hybrid working model to support work-life balance.\n, • Professional development opportunities within a fast-growing, award-winning firm.\n, • Supportive team culture with regular coaching and mentorship.\n, • Travel assistance and parking provisions for office commuters.\n, • \n\n The Location \n Central Manchester (no car parking) , with hybrid working available after training and probation

The Role \n We are looking for an experienced and proactive Credit Controller to join a busy finance team based in Manchester. This is a key role within the business, responsible for managing the full credit control function and ensuring the timely collection of outstanding debt across a varied ledger. \n You will be a confident communicator who is comfortable building relationships with clients while maintaining firm control over outstanding balances. You will bring a methodical approach to your work, a strong eye for detail, and the ability to manage a high-volume workload without losing sight of the bigger picture. \n Please note: This role is exclusively recruited for via Consula. Applications made outside of Consula will not be considered and cannot progress. To apply, you must submit your application through the Consula platform \n \n Key Responsibilities \n · Manage a busy ledger, proactively chasing outstanding invoices by telephone, email, and letter in line with agreed credit terms. \n · Build and maintain strong relationships with clients, resolving payment queries and disputes efficiently and professionally. \n · Monitor debtor accounts and escalate overdue balances in line with company policy. \n · Allocate cash receipts accurately and reconcile accounts on a regular basis. \n · Prepare aged debtor reports and present updates to the finance team and senior management. \n · Liaise with internal teams including sales, operations, and customer service to resolve billing queries and disputes. \n · Assess the creditworthiness of new and existing customers, recommending credit limits where appropriate. \n · Support the wider finance team with month-end processes and reporting as required. \n \n What We Are Looking For \n · Proven experience in a Credit Control role, with a track record of successfully reducing debtor days and managing a high-volume ledger. \n · Strong communication skills — you are confident on the telephone and in writing, and can handle difficult conversations professionally and calmly. \n · Highly organised, with the ability to prioritise a busy workload and meet deadlines consistently. \n · Proficient in accounting software and Microsoft Excel. \n · A team player who is also capable of working independently and using their own initiative. \n · London-based or able to commute to London regularly. \n \n What's On Offer \n · Salary of £40,000 – £50,000 depending on experience. \n · Hybrid working with flexibility built in. \n · A stable, permanent role within a well-established business. \n · Supportive finance team with real opportunities to develop your career. \n · Competitive benefits package including pension and holiday allowance. \n \n How to Apply \n This role is exclusively recruited for via Consula. Applications made outside of Consula will not be considered and cannot progress. \n Applying is simple: \n 1. Head to Consula. com and create your free account — it only takes a few minutes. \n 1. Upload your CV and complete your professional profile. \n 1. Our AI will match you directly with the hiring organisation based on your skills and experience. \n 1. If you are a strong match, you will be connected directly — no agency, no middleman, no waiting around. \n Shortlisted candidates will be contacted within five working days.

Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Day-to-Day Responsibilities: Provide an excellent customer service to our new and existing clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce Contribute to the companies business goal of migrating all HRonline users to the new software system Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline Ensure all Service Level Agreements are adhered to at all times. Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback. Key Requirements: Required skills and experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone based role Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast-paced environment. Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits: Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme* after probationary period Free On site Gym Bright Exchange perks INDMANJ 51773LF The Portfolio Group are acting on behalf of our client in recruiting for this position

The Procurement and Contract Assistant supports the effective sourcing, purchasing, and contractual management of goods and services required for calibration operations. The role ensures that equipment, calibration standards, subcontracted services, and consumables are procured in a timely, cost-effective, and compliant manner, while maintaining accurate contract records and supporting supplier relationships in accordance with quality, regulatory, and accreditation requirements. About the Role\n -Raise and process purchase orders in line with approved budgets and procurement procedures \n -Obtain and evaluate supplier quotations, ensuring technical specifications and calibration requirements are met \n -Support the preparation, review, and administration of supplier service contracts, including calibration service agreements, maintenance contracts and business overheads \n -Track orders, deliveries, and lead times to support operational planning and minimize downtime. \n -Build relationships with new and existing suppliers including face to face meetings \n -Setting up supplier SLAs (Service Level Agreement), developing and maintaining Supplier Score cards \n -Developing tiers of approved suppliers \n -Maintaining supplier database to reduce new and unapproved suppliers \n -Maintaining the supplier NCR (None Conformance) procedure for complaints \n -Working closely with the customer to understand and fulfill their requirements and attend regular meetings \n -Ensure procurement activities comply with internal quality procedures and customer requirements \n -Delegation of Authority Audits \n -Liaise with internal departments (laboratory, quality, engineering, finance) to ensure needs are clearly defined and fulfilled. \n -Occasionally you may be required to perform other tasks which are not included in the above description but are within the capabilities of the individual and where necessary training will be given. Benefits\n\n • Competitive salary\n, • Continuous development and training plan\n, • 25 days holiday and the option to buy/sell days\n, • Flexible working options\n, • Access to the Trescal PerksHub\n, • Employee well-being programme\n, • Medical Health Cash Plan\n, • Pension and Life Assurance Scheme\n, • Cycle to work scheme\n, • Gym membership discounts\nRequirements\n -Must hold a full UK driving license with ability to travel across the UK when required \n -Technical purchasing experience with the ability to assimilate technical information \n -Excellent understanding of purchasing practices and managing suppliers \n -A proven track record in developing a good working relationship with suppliers \n -Preferred, MCIPS qualification or working towards \n -The ability to work independently and part of a Team \n -Excellent telephone manner and communication skills \n -Experience of working with minimum supervision in a busy and demanding environment. \n -Proven organisational skills and able to perform multi tasks efficiently and in line with specific time lines.

Hybrid Mortgage Advisor / Hybrid Mortgage Broker – Manchester City Centre & Salford Quays – High Earnings \n Location: Manchester City Centre & Salford Quays \n Salary: Up to £35,000 basic (including car allowance) \n OTE: £75,000+ (Uncapped) \n Job Type: Full-Time | Employed or Self-Employed \n Recruiter: Cameron James Professional Recruitment \n \n Hybrid Mortgage Advisor / Hybrid Mortgage Broker – Manchester – High Earnings Opportunity \n Cameron James Professional Recruitment is proud to be partnering with a highly successful and forward-thinking mortgage and estate agency group in Manchester City Centre & Salford Quays. \n Due to exceptional property volumes, a thriving luxury apartment market, and a strong financial services culture, we are seeking an ambitious Hybrid Mortgage Advisor / Hybrid Mortgage Broker to join this flagship operation. \n This is a fantastic opportunity for a driven individual looking to maximise high earnings, work within a high-volume environment, and build a highly profitable mortgage desk. \n \n The Role – Hybrid Mortgage Advisor / Hybrid Mortgage Broker \n This is a true hybrid mortgage advisor role, offering a mix of office-based and flexible working. \n Initially, you will be based in Manchester City Centre 3–4 days per week, allowing you to: \n\n • Build strong relationships with estate agency teams\n, • Maximise lead conversion\n, • Establish yourself within a high-performing environment\n\n Once established, greater flexibility is offered. \n You will receive: \n\n • High-quality estate agency leads\n, • Business from Manchester City Centre & Salford Quays\n, • Consistent pipeline from multiple branches\n\n \n Performance & Earnings Potential \n\n • 20–25 mortgage appointments per month\n, • 8–10 mortgage sign-ups per month\n, • Average case size: £1,800\n, • Protection conversion: 70%+\n\n Realistically, advisors are generating £180,000+ in annual revenue, delivering high earnings well in excess of £85,000. \n \n Key Responsibilities \n\n • Deliver expert whole-of-market advice as a hybrid mortgage advisor / hybrid mortgage broker\n, • Conduct appointments (face-to-face, telephone, and virtual)\n, • Convert 5–8 qualified leads per week\n, • Build and maintain introducer relationships\n, • Manage a strong pipeline to maximise conversions\n, • Ensure FCA compliance and excellent customer outcomes\n\n \n Employed Package \n\n • Basic salary up to £35,000 (including car allowance)\n, • Uncapped commission structure\n, • Monthly bonuses\n, • Commission splits from 5%–32%\n, • Pension & Death-in-Service\n, • Full admin support\n\n \n Self-Employed Option \n\n • 70% commission on self-generated business\n, • 45% commission on company leads\n, • Full compliance & admin support\n, • Designed for maximum high earnings\n\n \n Requirements \n\n • CeMAP qualified (or equivalent)\n, • Competent Adviser Status (CAS)\n, • Experience as a mortgage broker\n, • Ideally have estate agency experience\n, • Strong knowledge of residential mortgages & protection\n, • Driven, target-focused mindset\n, • Ability to thrive in a fast-paced city environment\n\n \n Why Apply? \n\n • Work in the heart of Manchester City Centre\n, • Access to high volumes of quality leads\n, • Luxury apartment market exposure\n, • Strong estate agency partnerships\n, • Genuine opportunity for high earnings\n, • Hybrid working model\n\n \n Apply Today \n For a confidential discussion, please contact: \n Bryn McMillan \n Financial Services Recruitment Director \n Cameron James Professional Recruitment

Claims Handler \n Manchester City Centre (Office Based) \n £29,080 Basic + Uncapped Commission + Excellent Benefits \n Full Time | Monday–Friday 9am–6pm | Alternate Saturdays 9am–6pm \n \n Do you have experience in motor claims, insurance, credit hire or personal injury? \n MPJ Recruitment is proud to be partnering with a leading claims organisation in Manchester City Centre to recruit an experienced Claims Handler. \n This is a fantastic opportunity for someone who thrives on speaking with customers, progressing claims, solving problems and maximising claim outcomes. If you have a background in motor claims, FNOL, credit hire, insurance or personal injury and enjoy working in a fast-paced environment where your performance is rewarded, we'd love to hear from you. \n \n What's In It For You? \n\n • £29,080 basic salary\n, • Uncapped commission scheme\n, • 25 days annual leave plus bank holidays\n, • Birthday day off\n, • Additional holidays awarded for 100% attendance\n, • Employee Assistance Programme, including counselling, financial advice and legal support\n, • Paid leave for your child's first day at a new school\n, • Regular company social events\n, • Casual dress Fridays\n, • Genuine career development opportunities\n, • Modern Manchester City Centre office location\n\n \n The Role \n As a Claims Handler, you'll play a key role in ensuring claims are progressed efficiently, customers remain engaged throughout the process, and every opportunity for claim conversion and retention is maximised. \n You'll be managing a portfolio of claims, speaking with customers daily, resolving issues, coordinating with internal teams and external partners, and helping to deliver an outstanding customer experience. \n \n Key Responsibilities \n\n • Contact customers to support them through their claims journey\n, • Identify and remove barriers preventing claims from progressing\n, • Manage pending and non-progressing claims to maximise conversion rates\n, • Re-engage customers who may have disengaged from the claims process\n, • Liaise with internal departments and external partners to achieve positive outcomes\n, • Resolve customer concerns and provide regular updates\n, • Ensure accurate case management and record keeping\n, • Maximise claim retention and customer satisfaction\n\n \n What We're Looking For \n Essential \n\n • Previous experience within motor claims, insurance, credit hire, vehicle repair, personal injury or a similar claims environment\n, • Strong telephone communication skills\n, • Excellent customer service and relationship-building abilities\n, • Confident handling objections and challenging conversations\n, • Organised with strong attention to detail\n, • Ability to work in a target-driven environment\n, • Strong problem-solving skills and a proactive attitude\n\n Desirable \n\n • Experience in claim conversion, retention or claim rescue activities\n, • Knowledge of motor claims processes\n, • Experience using case management systems\n\n \n Apply Now \n If you have experience within the motor claims or insurance sector and are looking for a new opportunity where your contribution is recognised and rewarded, we'd love to hear from you.

Compliance Solutions | Recruitment Technology | Workforce Onboarding \n Altrincham | Hybrid Working Available \n £32,000 Basic Salary + Uncapped Commission OTE £40,000 \n About the Opportunity \n An exciting opportunity has arisen for an ambitious Business Development Executive to join a growing organisation specialising in candidate compliance, workforce onboarding and contractor management solutions for the recruitment sector. \n The business delivers a technology led compliance platform that helps recruitment agencies streamline the onboarding and ongoing management of temporary, contract and contingent workers. Combining innovative software with compliance expertise, the solution enables agencies to reduce risk, improve operational efficiency and create a seamless candidate experience. \n This is an ideal opportunity for a commercially minded sales professional who enjoys building relationships, identifying new business opportunities and working within a fast-paced, consultative sales environment. \n The Role \n As a Business Development Executive, you will play a key role in generating new business opportunities and building relationships with recruitment businesses across the UK. \n Working with agency owners, Recruitment Directors, Operations Managers and Compliance professionals, you will introduce a comprehensive workforce compliance solution designed to simplify and strengthen candidate onboarding processes. \n The platform supports: \n\n • Right to Work verification\n, • Identity and eligibility checks\n, • Referencing and employment history validation\n, • DBS and background screening\n, • Contractor onboarding and document management\n, • Compliance monitoring and audit reporting\n, • Candidate lifecycle management\n, • Regulatory compliance and risk mitigation\n\n Using a combination of telephone engagement, LinkedIn networking, email campaigns and outbound prospecting, you will generate high-quality sales opportunities and secure appointments for product demonstrations. \n Key Responsibilities \n\n • Proactively identify and engage prospective recruitment businesses\n, • Develop and nurture relationships with key decision-makers\n, • Generate qualified sales opportunities through targeted outbound activity\n, • Promote the benefits of compliance, onboarding and workforce management solutions\n, • Re-engage dormant and historical prospects\n, • Maintain accurate CRM records and pipeline activity\n, • Consistently achieve lead generation and appointment targets\n, • Work closely with the wider commercial team to support business growth\n\n About You \n We are keen to speak with ambitious and professional sales individuals who enjoy developing relationships and creating commercial opportunities. \n You will possess: \n\n • Previous experience in sales, business development, lead generation or customer-facing roles\n, • Strong communication and interpersonal skills\n, • Excellent relationship-building and networking ability\n, • Confidence engaging with senior decision-makers\n, • A consultative and professional sales approach\n, • Self-motivation, resilience and a positive attitude\n, • A genuine commitment to delivering exceptional customer service\n\n What's On Offer? \n\n • Uncapped commission structure\n, • Expected OTE of £40,000+\n, • Hybrid working following successful completion of training and probation\n, • Ongoing training and career development\n, • Professional qualification support\n, • Up to 6 days paid study leave\n, • 24 days annual leave plus Bank Holidays\n, • Additional holiday entitlement with length of service\n\n

Portfolio are proud to represent our client in their search for a HR Administrator. Working for a market leading HR Consultancy firm, you will be working along side HR Consultants, preparing /gathering evidence and information from clients for ER Meetings. You will deliver telephone and written HR advice and support to clients, plan meetings and manage consultant diaries in a dynamic fast-paced setting. This is an excellent opportunity for a HR / CIPD Graduate looking to start their career in Human Resources, offering continued support and progression. If you have the relevant qualifications and are looking to kick start your HR career, please apply today! Job Overview We are looking for a motivated and enthusiastic team member who can combine professional HR advice and excellent detail-focused drafting skills with diary planning and management in which pace, teamwork and flexibility are key. Day-to-Day Responsibilities Communicate by telephone and email with clients about their requirements to hold formal meeting with employees with Face2Face consultant support, explaining their options and responsibilities. Review case files and draft on the client's behalf legally compliant and accurate invitation letters to disciplinary hearings, grievances, appeals, investigations and consultations. Manage consultant diaries as part of a small team, making appointments and maintaining a flexible approach to last minute changes. Work positively with consultants to effectively manage their time and client expectations. Create and maintain files, system logs and other administrative tasks. Work towards the team objective of obtaining repeat business. What you Bring to the Team Educated to degree level in HR, law or related business discipline, or with relevant experience in employment law or an employee relations-focussed HR role. Customer service experience. Excellent written and oral communication skills, delivering technical information and commercial advice as well as empathy to clients, and provide outstanding attention to detail. Strongly focussed on delivering an excellent client experience at all stages. A positive approach in a fast-moving, busy team environment. 51920LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position

Client Advisor/IFA Administrator (Wealth Management) \n Stockport, Chesire \n £30,000 - £40,000 + Training + Bonus + Benefits \n Are you a Client Advisor/IFA Administrator or similar, coming from a background within the financial/legal/property services sector, looking to join a well-established, highly-impressive company, recognised as leaders within the wealth management industry for over forty years? \n Do you want to become a key member in a team of highly skilled sector specialists, respected for their premium quality service and best-in-class workmanship in every task they undertake? \n On offer for the successful Client Advisor/IFA Administrator or similar is the exciting opportunity to join a leading wealth-management business, offering impressive training and development opportunities, with the ability to assist you in gaining financial qualifications, as well as scalable career progression pathways as your role develops. Presenting itself is the chance to take the next step in your career with the opportunity to join an impressive company, at the very forefront of financial services, taking a scientific approach to investment, with an innovative and interesting strategy toward wealth management. \n In this role, the successful Client Advisor/IFA Administrator, will be responsible for the preparation of correspondence, documents and meetings alike. In addition, you will also be responsible certain financial tasks such as preparing invoices and reviewing client and office account entries. On top of this, you will be responsible for client and customer liaison, relaying correspondence and providing advice where applicable. Finally, you will also be responsible for both diary and email management as well as dealing with telephone enquiries. \n The ideal Client Advisor/IFA Administrator or similar will come from a background within the financial/legal/property services sector or a related field. In addition, you will also have strong organisational, communicational and analytical skills. On top of this, you will also have previous experience within a Client Advisor/Administrator/IFA Admin role or similar position, with prior working experience to IFA standard or a related technical discipline. Finally, you will be computer literate with a knowledge of Microsoft Office software, happy to work both as part of a team as well as autonomously. \n The Role: \n\n • Preparation of correspondence, documents and meetings alike\n, • Preparing invoices and reviewing client and office account entries\n, • Client and customer liaison, relaying correspondence and providing advice where applicable\n\n The Person: \n\n • Background within the financial/legal/property services sector or a related field\n, • Previous experience within a Client Advisor/Administrator/IFA Admin role or similar position\n, • Strong organisational, communicational and analytical skills\n\n Reference: BBBH26014 \n Keywords: Financial, Financial Services, Legal, Legal Services, Property, Property Services, Client Advisor, IFA, Admin, IFA Admin, Administrator, Wealth, Wealth management, Investment, CSA Advisor, Client Support, Advisor, Stockport, Chesire, England \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

We are seeking a proactive and customer-focused Claims Handler to join a growing insurance team in Manchester. \n As a Claims Handler, you will be the first point of contact for clients making claims against their policies. This is a pivotal role, responsible for delivering fair, efficient, and professional claims handling while ensuring an excellent customer experience throughout the claims journey. \n \n You will manage claims from inception through to resolution, maintaining accurate records, providing timely updates to clients, and supporting wider business functions. This role would suit an organised individual with strong attention to detail, excellent communication skills, and a genuine passion for helping customers. \n \n Job title: Claims Handler \n Salary: £24,500 - £26,000 \n Location: Manchester, Hybrid working available \n Hours: Monday – Friday, 9am – 5pm (Fixed hybrid – Monday & Friday – WFH) \n Benefits: Social Events, Charity Support, Volunteer Days, Annual Salary Reviews, plus even more perks waiting after you pass your probation! \n \n Key Responsibilities \n Claims Handling \n\n • Manage claims efficiently from receipt through to resolution.\n, • Maintain accurate claim records and documentation.\n, • Process instructions and correspondence promptly.\n, • Prepare reports and ensure all claim activity is fully recorded.\n\n Client & Stakeholder Communication \n\n • Act as a key point of contact for clients and stakeholders.\n, • Respond to telephone and email enquiries professionally.\n, • Provide regular updates throughout the claims process.\n, • Work closely with colleagues to ensure excellent service delivery.\n\n Compliance & Administration \n\n • Support audit, compliance, and review activities.\n, • Maintain accurate records across internal systems.\n, • Assist with claims reporting and management information.\n\n Professional Development \n\n • Complete relevant training and CPD activities.\n, • Keep up to date with industry, regulatory, and policy developments.\n\n \n About You: \n\n • Previous experience in claims handling, insurance administration, or a similar insurance-based role.\n, • Strong written and verbal communication skills with a professional and customer-focused approach.\n, • Excellent organisational skills with the ability to manage multiple claims and priorities effectively.\n, • High level of accuracy and attention to detail.\n, • Proficient in Microsoft Office, particularly Word, Outlook and Excel.\n, • Knowledge of insurance policy wordings, claims processes and terminology.\n, • Understanding of FCA regulations and compliance requirements.\n, • Experience using case management or database systems.\n, • Knowledge of Legal Expenses Insurance (LEI), ATE/BTE claims, or litigation funding would be advantageous.\n, • A proactive approach with strong problem-solving skills and a willingness to learn and develop.\n\n \n *For your information: \n *Interested? Please send you CV in as a Word format only \n **Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship), \n *Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee \n \n Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. \n \n To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search. \n

Your new company \n Hays are recruiting for a permanent client relationship manager based in Manchester City Centre. Our client is a growing and ambitious professional services organisation dedicated to delivering exceptional service and long-term value to its clients. Operating within a fast-paced environment, the business prides itself on accountability, efficiency, strong client relationships, and consistently delivering outstanding outcomes. Due to continued growth, they are seeking a proactive and commercially minded Client Relationship Manager to build and maintain strong client partnerships, ensuring an exceptional customer experience while identifying opportunities to further support clients' needs. \n This is a fully office-based role. \n Your new role \n As a Client Relationship Manager, you will act as the primary point of contact for a portfolio of clients, building trusted relationships and ensuring a consistently high level of service. You will work closely with clients to understand their requirements, proactively manage enquiries, and deliver solutions that strengthen long-term partnerships.This role would suit someone who thrives in a busy, client-focused environment, takes ownership of outcomes, and is passionate about delivering exceptional service while supporting business growth.Key Responsibilities \n\n • Build and maintain strong, long-term relationships with a number of clients.\n, • Act as the main point of contact for client enquiries, requests, and service-related matters.\n, • Conduct regular client reviews to understand business needs and identify opportunities for improvement.\n, • Ensure all client interactions are handled professionally, efficiently, and within agreed service standards.\n, • Manage a high volume of client communication via telephone, email, and virtual meetings.\n, • Resolve client queries and concerns promptly, escalating where necessary.\n, • Work collaboratively with internal departments to deliver effective solutions and excellent customer outcomes.\n, • Monitor client satisfaction levels and proactively address any areas for improvement.\n, • Identify opportunities to enhance client engagement, retention, and growth.\n, • Maintain accurate client records and management information.\n, • Support business development initiatives through referrals, cross-selling, and relationship expansion opportunities.\n, • Ensure compliance with company procedures and regulatory requirements.\n\n What you'll need to succeed \n\n • Previous experience in account management, customer success, or a client-facing role.\n, • Strong ability to build credibility and develop trusted client relationships.\n, • Excellent communication and interpersonal skills.\n, • Proven ability to manage multiple priorities within a fast-paced environment.\n, • Strong organisational skills and attention to detail.\n, • A proactive and solution-focused approach to problem-solving.\n, • Commercial awareness with the ability to identify opportunities to add value.\n, • Experience using CRM systems and Microsoft Office applications.\n, • Ability to work independently while contributing positively to a wider team.\n\n What you'll get in return \n\n • Competitive salary up to £40,000 depending on experience.\n, • Performance-related bonus scheme.\n, • Clear career progression opportunities.\n, • Ongoing professional development and training.\n, • Supportive and collaborative team culture.\n, • Modern Manchester office environment.\n, • Recognition and reward for high performance.\n, • Opportunity to join a growing and ambitious business with long-term career prospects.\n\n What you need to do now \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you an experienced Credit Controller looking to join a friendly, fast-paced finance team where you can make a real impact? We're looking for someone who enjoys building strong customer relationships, takes pride in resolving queries, and is confident managing their own ledger to ensure outstanding payments are collected efficiently. The Role As a Credit Controller, you'll be responsible for managing your own portfolio of customer accounts, reducing aged debt, and maintaining excellent relationships with clients while delivering outstanding customer service. Key Responsibilities Manage your own portfolio of customer accounts, ensuring outstanding payments are collected in line with agreed payment terms. Proactively chase overdue invoices by telephone, email and written correspondence. Build strong relationships with customers, resolving payment queries and disputes promptly. Reconcile customer accounts and investigate discrepancies to maintain accurate records. Allocate cash receipts and ensure customer accounts are updated correctly. Issue invoices, statements, reminder letters and other account documentation. Review aged debt reports and provide regular updates on collection performance. Work closely with Finance and internal departments to resolve queries and improve collection processes. Support the achievement of departmental KPIs and cash collection targets. About You At least 12 months' recent Credit Control experience. Confident managing your own ledger and prioritising workload. Strong account reconciliation and cash allocation skills. Excellent communication and negotiation skills with the ability to build lasting customer relationships. Proactive, organised and able to work independently in a busy environment. Good working knowledge of Microsoft Excel and finance systems. What's on Offer Salary of £27,000 – £29,000 DOE Annual bonus Hybrid working after successful completion of probation Travel and wellness discounts Supportive, collaborative finance team * Excellent opportunity to develop your career within a growing business Disclaimer Due to the high volume of applications we receive, we may not be able to respond to every applicant individually. If you have not heard from us within two weeks, please assume your application has been unsuccessful on this occasion. However, we may contact you regarding other suitable opportunities. Recruitment Solutions (NW) Ltd is acting as an Employment Agency for permanent vacancies and an Employment Business for temporary assignments. We are committed to equal opportunities and welcome applications from all suitably qualified candidates regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status or any other protected characteristic

Your new companyCustomer-focused administrator to join a fast-paced team. This company is an independent regulatory organisation based in Manchester city centre. You will be providing support to ensure excellent customer service in the management of enquires, complaints and correspondence.Your new role \n\n • Draft enquiry closure letters accurately and to a high standard.\n, • Ensure all work complies with data protection requirements, confidentiality standards and internal policies.\n, • Liaise with internal and external parties to clarify and accurately communicate decision outcomes.\n, • Identify cases suitable for follow-up actions.\n, • Maintain and update electronic case management systems and records accurately and promptly.\n, • Respond to telephone enquiries from members of the public, professional bodies and colleagues, escalating complex cases when required.\n, • Arrange, facilitate and transcribe telephone conversations for complainants where reasonable adjustments are needed to access services.\n\n What you'll need to succeed \n\n • Excellent verbal and written communication skills, with the ability to adapt your approach to different audiences.\n, • Strong IT skills, including Microsoft Word, Excel and Outlook.\n, • Ability to work within established policies, procedures and service standards.\n, • Understanding of data protection, information security and the importance of confidentiality.\n, • Excellent attention to detail and accuracy when processing information and updating records.\n, • Ability to produce professional correspondence and documentation to a high standard.\n, • Strong organisational skills with the ability to prioritise workloads effectively and meet deadlines.\n, • Professional, empathetic and resilient approach when handling sensitive or challenging situations.\n, • Previous experience within a regulatory, complaints-handling or public sector environment.\n\n What you'll get in returnHybrid working pattern after initial first week of training (1 once a week in the office)Competitive hourly rateSupportive and inclusive environmentOngoing temp contract35 hours working weekOpportunities for professional development and continuous learning.The chance to make a positive difference by supporting those raising concerns and complaints.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships \n Help Some of the UK's Biggest Employers Transform Employee Relations \n Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? \n Are you CIPD Level 5 qualified or above, with 5+ years’ experience across employee relations, HR or people advisory, and have a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? \n Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally within B2B SaaS or professional services? \n Looking for a role where you can influence strategic HR conversations, strengthen long-term partnerships and help enterprise organisations get the very best from their HR technology and advisory services? \n At AdviserPlus, we’re looking for 2x experienced Customer Success Managers to become a trusted strategic partner to some of the UK’s best-known employers. \n The Role at a Glance \n ER / HR Customer Success Manager \n Remote Working | Occasional Travel to our Ellesmere Port, Cheshire office & Client Sites \n £50,454 - £65,454 \n 37.5 Hours per Week | Flexible Working Between 8:00am-7:00pm Monday-Friday \n Reporting to: Head of Customer Success \n Qualifications: CIPD Level 5+ or equivalent HR qualification highly desirable \n The Opportunity \n As a Customer Success Manager, you'll become the trusted strategic partner for a portfolio of enterprise customers across our outsourced Employee Relations, HR software and combined service offerings. \n This is far more than a traditional account management role. \n You'll build strong relationships with HR Directors, Employee Relations leaders and senior stakeholders, taking time to understand each organisation's people strategy, operational priorities and upcoming change initiatives. \n Whether customers are planning restructures, redundancy programmes, policy reviews, organisational change or wider Employee Relations transformation, you'll ensure AdviserPlus is positioned to provide the right combination of technology, advisory support and professional services to help them achieve their objectives. \n Where You'll Add Value \n \n • Build trusted, long-term relationships with senior HR, Employee Relations and Transformation stakeholders. \n • Act as the strategic lead across your customer portfolio, ensuring an exceptional customer experience. \n • Lead Quarterly Service Reviews, Annual Service Reviews and strategic planning sessions. \n • Develop tailored Customer Success Plans aligned to each customer's people strategy, Employee Relations priorities and commercial objectives. \n • Identify opportunities to grow customer accounts through additional software, advisory services, consultancy and professional services. \n • Monitor customer health, product adoption, Employee Relations trends and account activity to proactively identify risks and opportunities. \n • Translate Employee Relations insight, workforce trends and customer data into meaningful strategic recommendations. \n • Partner closely with Sales, Product, Marketing, Professional Services and Support teams to deliver joined-up customer outcomes. \n • Drive customer retention while contributing towards Net Revenue Retention and long-term account growth. \n • Champion customer feedback internally, helping shape future products and services. \n About You \n You'll probably come from an Employee Relations, HR or HR Technology background and enjoy becoming a trusted advisor to your customers rather than simply managing accounts. \n You'll be commercially minded, naturally curious and confident engaging with senior HR stakeholders, helping them solve business challenges while identifying opportunities to deliver even greater value. \n You'll likely bring: \n • 5+ years' experience within Employee Relations, HR, People Advisory or HR Consultancy. \n • Customer Success, Account Management or client-facing experience within HR Technology, SaaS or Professional Services. \n • CIPD Level 5 or above, or equivalent HR qualification. \n • Strong working knowledge of UK Employment Law and Employee Relations best practice. \n • Experience building relationships with senior HR leaders and enterprise stakeholders. \n • Excellent communication, presentation and influencing skills. \n • Commercial awareness with experience identifying upsell and cross-sell opportunities. \n • Strong analytical skills with the ability to interpret customer data and provide strategic recommendations. \n • Experience using CRM platforms such as HubSpot or Salesforce. \n • The ability to balance multiple priorities within a fast-paced customer environment. \n • A proactive, collaborative and customer-first approach. \n Why Join AdviserPlus? \n • Join one of the UK's leading HR technology and advisory businesses. \n • Partner with some of the UK's best-known enterprise organisations. \n • Remote-first working with flexibility built into the role. \n • Competitive salary and comprehensive benefits package. \n • Pension Scheme. \n • Life Assurance. \n • Health Cashback Plan. \n • Employee Assistance Programme. \n • Holiday Purchase Scheme. \n • Professional Qualification Support. \n • Professional Membership Contributions. \n • Volunteering Days. \n • Long Service Awards. \n • Genuine opportunities for career development within a growing, award-winning business. \n Apply Now \n If you're excited by the opportunity to combine Employee Relations expertise, strategic customer partnership and commercial account growth within one of the UK's leading HR technology businesses, we'd love to hear from you. \n Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Customer Care Advisor | Customer Service Advisor \n Manchester | Hybrid Working (3 days working from office) \n A growing and highly regarded organisation is seeking a Customer Care Advisor to join its customer experience team. \n This opportunity is ideal for a customer service professional who enjoys building relationships, resolving enquiries and delivering exceptional customer experiences. The successful candidate will become a trusted point of contact for customers, providing support, guidance and solutions across a variety of service related enquiries. \n The position offers long term career development within a professional environment that places customer satisfaction, service quality and employee development at the centre of its success. \n The Opportunity \n The Customer Care Advisor will play a key role in delivering an outstanding customer experience through telephone, email and digital communication channels. \n Working collaboratively with customers and colleagues across the business, you will manage enquiries, provide guidance, resolve issues and build long lasting relationships through exceptional service delivery. \n This is an excellent opportunity for an experienced Customer Service Advisor, Customer Support Advisor, Client Services Executive, Customer Experience Advisor or Contact Centre professional seeking career progression within a customer focused organisation \n Key Responsibilities \n\n • Deliver exceptional customer service across all customer interactions.\n, • Handle customer enquiries via telephone, email and written correspondence.\n, • Resolve customer issues effectively with a focus on first contact resolution.\n, • Build strong professional relationships through proactive communication and support.\n, • Work closely with internal departments to ensure a seamless customer journey.\n, • Maintain accurate customer records and administrative processes.\n, • Respond to customer queries in a timely and professional manner.\n, • Support continuous improvement initiatives and service excellence standards.\n, • Manage multiple priorities whilst maintaining exceptional attention to detail.\n\n The successful candidate will be able to demonstrate: \n\n • Excellent communication skills, both written and verbal.\n, • Strong relationship building abilities.\n, • A positive and professional approach to customer service.\n, • Resilience and the ability to remain calm under pressure.\n, • Exceptional organisational skills and attention to detail.\n, • The ability to manage multiple tasks effectively.\n, • A genuine passion for delivering outstanding customer experience\n\n Career Development and Progression \n This organisation is committed to investing in its people and providing genuine opportunities for long term career development. \n Employees benefit from structured training, ongoing personal development and clearly defined progression pathways designed to help individuals achieve their professional ambitions. \n Additional support is available for those pursuing professional qualifications, including financial assistance and up to six days paid study leave each year. \n Benefits \n The successful candidate will enjoy a comprehensive benefits package designed to support wellbeing, reward commitment and create an exceptional employee experience. \n\n • 24 days annual leave plus Bank Holidays, increasing with length of service.\n, • Your birthday off every year.\n, • Financial support towards professional qualifications.\n, • Up to six days paid study leave.\n, • Ongoing training and personal development.\n, • Clear career progression opportunities.\n, • Company social events, incentives and recognition programmes.\n, • Casual dress policy.\n, • Long service awards.\n, • Enhanced maternity and paternity benefits.\n, • Access to mental health support services and trained mental health first aiders.\n, • Personal accident insurance cover.\n, • Complimentary fresh fruit delivered twice each week.\n, • An award winning workplace culture recognised through Great Place to Work certification.\n\n

New Business Consultant Opportunity \n Based in Altrincham \n £32,000 Basic Salary | Realistic First Year Earnings of £65,000+ \n At Accomplish Today, we are delighted to be representing one of the UK's most respected and fastest growing professional services organisations as they continue to invest in their high performing sales team. \n This is not a cold calling role. \n This is an opportunity for an ambitious sales professional to join a market leading business where success is recognised, earnings are uncapped, and career progression is genuinely achievable. \n If you thrive on building relationships, converting opportunities and being rewarded for your performance, this could be the career move that transforms your earnings and future prospects. \n Why This Opportunity Stands Out \n Our client has built an outstanding reputation within its sector through exceptional service, innovation and a commitment to employee development. Their culture combines high performance with genuine support, creating an environment where talented sales professionals flourish. \n With a steady flow of qualified enquiries, structured training and clear progression pathways, you will be joining a business that invests heavily in the success of its people. \n The Opportunity \n As a New Business Consultant, you will engage with prospective clients who have already expressed an interest in the service offering. \n You will be responsible for understanding client requirements, presenting solutions, overcoming objections and converting opportunities into long term business relationships. \n Your day will include: \n\n • Managing a high volume of warm inbound enquiries\n, • Building rapport and credibility with prospective clients\n, • Delivering consultative sales conversations that create value\n, • Overcoming objections confidently and professionally\n, • Managing your own sales pipeline from enquiry through to conversion\n, • Working closely with colleagues to achieve both individual and team objectives\n, • Consistently achieving and exceeding sales targets\n, • Maintaining the highest standards of compliance and customer service\n\n About You \n We are keen to speak with driven sales professionals who are motivated by success and excited by the opportunity to earn a significant commission. \n You will have: \n\n • Proven success within a telephone based sales environment\n, • Experience within either business to business or business to consumer sales\n, • Excellent communication and relationship building skills\n, • The confidence to influence and negotiate effectively\n, • Strong resilience and a positive, determined mindset\n, • The ability to work in a fast paced, target driven environment\n, • Good working knowledge of Microsoft Outlook, Word and Excel\n, • GCSE Maths and English or equivalent qualifications\n\n What You Will Receive \n\n • £32,000 basic salary\n, • Realistic first year earnings of £65,000+\n, • Uncapped earning potential\n, • Professional qualification support\n, • Up to six days paid study leave\n, • Ongoing training and development\n, • Clear and structured career progression\n, • A supportive and ambitious working environment\n, • The opportunity to build a long term career with a highly successful business\n\n For the Sales Professional Who Wants More \n If you are currently earning good money but know you are capable of achieving far more, this opportunity deserves your attention. \n Join a business where your effort directly influences your earnings, where quality leads are provided, and where ambitious people are given every opportunity to build a rewarding and prosperous career.

Front of House Receptionist \n Manchester City Centre \n £13.00 - £14.00 per hour \n Immediate Start \n Our client is currently looking for a Front of House Receptionist to support the team providing a professional and friendly welcome to staff and clients. We are looking for someone bright, pro-active and on the ball for this vibrant energetic business. \n Key Responsibilities of the Front of House Receptionist job: \n\n • Meet and greet all visitors provide a professional warm welcome\n, • Provide excellent customer service skills\n, • Answer calls and dealing with queries and enquiries\n, • Recording data accurately onto in-house system\n, • Taking receipt of deliveries\n, • Managing a busy inbox and respond to enquiries\n, • Replenish and maintain Coffee machine and keeping the area clean and tidy\n, • Any other duties as requested within capability\n\n \n Key Skills for the Front of House Receptionist job; \n \n\n • Good Communication and Customer Service Skills\n, • Professional and friendly approach\n, • Excellent organisational skills\n, • Competent with MS Word, Excel and Outlook\n\n \n We are ideally looking for someone with previous Reception or Front of House experience, you will be smart and well presented with an excellent telephone manner and a professional approach. \n Front of House Receptionist | Manchester City Centre | Immediate Start | Temporary | £13.00 - £14.00 per hour \n Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful. \n By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website

Customer Service Advisor\n \n Salary: £25,000 - £27,000 + (OTE £30,000) \n Job Type: Full-time, Permanent The Opportunity\n Do you thrive in a fast-paced environment where every conversation is different? \n We're looking for a confident and customer-focused Customer Service Advisor to join our growing team. This is a busy, high-volume contact centre where you'll be the first point of contact for customers, helping to resolve a wide range of enquiries while delivering an outstanding customer experience. \n No two days are the same, so you'll need to be a great communicator, enjoy problem-solving and remain calm under pressure. If you're someone who enjoys helping people and wants to build a long-term career within customer service, we'd love to hear from you. The Role\n As a Customer Service Advisor, you'll manage a high volume of inbound customer calls, providing efficient and professional support while ensuring every customer receives the best possible service. \n Your responsibilities will include: \n\n • Managing a high volume of inbound customer calls in a busy contact centre environment.\n, • Resolving customer queries efficiently while delivering an exceptional customer experience.\n, • Investigating customer issues and identifying the most appropriate solutions.\n, • Providing accurate information about products, services and customer accounts.\n, • Updating customer records accurately using internal CRM and business systems.\n, • Liaising with internal departments to resolve more complex enquiries.\n, • Working towards individual and team performance targets, including quality and customer satisfaction.\n, • Building positive relationships with customers through every interaction.\n, • Maintaining professionalism and a positive attitude during busy periods.\nWhat We're Looking For\n We're looking for someone who enjoys speaking with people, takes pride in delivering excellent service and is motivated to make a positive difference with every customer interaction. \n You'll ideally have: \n\n • Around 12 months' experience within a customer-facing role such as customer service, contact centre, retail, hospitality, reception or sales support.\n, • Excellent communication and active listening skills.\n, • A friendly, empathetic and professional telephone manner.\n, • The ability to remain calm and resilient in a fast-paced environment.\n, • Strong problem-solving skills and confidence making decisions.\n, • Good organisational skills with excellent attention to detail.\n, • Confidence using multiple computer systems and learning new software.\n, • A proactive attitude and the ability to work both independently and as part of a team.\nWhat's on Offer\n\n, • Competitive salary of £25,000 - £27,000.\n, • OTE of up to £30,000.\n, • Full training and ongoing development from day one.\n, • Genuine opportunities for career progression within the business.\n, • A supportive and collaborative team environment.\n, • Employee benefits package.\n, • Modern office with a positive and friendly working culture.\n\n If you're looking for your next challenge within a fast-paced customer service environment and want to join a business that values its people and supports career development, we'd love to hear from you.

Administrator (12 Month Fixed-Term Contract)\n 12 Month Fixed-Term Contract£28,000 - £30,000Full-Time | Office BasedPotential for Permanent Employment \n A well-established engineering and manufacturing business is seeking an experienced Administrator to join its team on a 12-month fixed-term contract to provide maternity cover. \n This is an excellent opportunity to join a growing organisation operating within a specialist market, supporting a variety of functions including administration, customer service, purchasing and supply chain activities. The role offers genuine potential for a permanent position for the right individual. The Role\n Working within a busy office environment, you will provide administrative support across several departments, ensuring data is processed accurately and day-to-day operations run smoothly. \n Key responsibilities include: \n\n • General administrative support\n, • Processing customer orders and maintaining accurate records\n, • Data entry and data validation\n, • Managing documentation and filing systems\n, • Supporting purchasing and supply chain functions\n, • Liaising with customers and suppliers via telephone and email\n, • Assisting with export and customs-related documentation\n, • Updating information within internal business systems\n, • Supporting colleagues across multiple departments as required\nAbout You\n We are looking for somebody who is highly organised, detail-focused and enjoys working in a collaborative team environment. \n You will ideally have: \n\n • Previous administration experience\n, • Strong attention to detail and data accuracy\n, • Experience using Microsoft Office, including Outlook\n, • Excellent communication and organisational skills\n, • A proactive and positive approach to work\n, • The ability to manage multiple tasks within a fast-paced environment\nDesirable Experience\n\n, • ERP system experience\n, • Sage experience\n, • Purchasing administration\n, • Supply chain, manufacturing or engineering environments\n, • Export administration or customs documentation\n, • Good Excel skills\nWhat's on Offer\n\n, • Salary of £28,000 - £30,000\n, • 12-month fixed-term contract\n, • Genuine opportunity for a permanent role\n, • Flexible working hours available\n, • Consideration for either a 4 or 5-day working week\n, • Supportive and collaborative team environment\n, • Opportunity to join a stable and growing business\n\n If you are an experienced Administrator looking for a varied role where attention to detail and strong communication skills are valued, we'd love to hear from you. \n \n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Officer \n\n • Job Type: Temporary Part-time, Hybrid\n, • Location: Manchester, M15 5GX\n, • Duration: Till 31/03/2027\n, • Pay: £15.93 per hour PAYE\n, • Working Hours: Saturday 10:00am - 8:00pm and Sunday 12.30pm - 8.00pm each week\n\n Manchester City Council are seeking an Emergency Response Coordinator to serve as the first point of contact for statutory emergency services and handle various emergency situations. This role is crucial in managing responses to major incidents, extreme weather events, and other emergencies within the city. The successful candidate will be passionate about delivering exceptional customer service and must be prepared to work in a dynamic, fast-paced environment. \n Day-to-day of the role: \n\n • Act as the first point of contact for statutory emergency services including police, ambulance services, hospitals, and other stakeholders.\n, • Handle calls for the Emergency Control Team (ECT), dealing with major city incidents such as civil contingencies, fires, and road traffic incidents.\n, • Manage Housing Emergency Repairs (HERO) contacts, ensuring timely and effective response to housing repair emergencies.\n, • Provide initial response and coordination for social care emergencies, including child protection issues, homelessness, mental health assessments, and safeguarding.\n, • Work closely with team leaders and undergo comprehensive training in all aspects of social care, transitioning to Out of Hours shifts based on skill competency and team leader assessment.\n, • Maintain high standards of customer service, ensuring a positive experience for all residents, stakeholders, and partners.\n\n Required Skills & Qualifications: \n\n • Ability to handle both written and telephone communications effectively.\n, • Must have a suitable, private environment for working from home.\n, • Strong interpersonal skills and the ability to work effectively in a team.\n, • Resilience and flexibility to manage emergency situations effectively.\n, • Passion for delivering excellent customer service.\n, • Training will be provided, so willingness to learn and adapt is crucial.\n\n If you are interested in this role, please apply using your latest CV! and a Reed Consultant will be in touch! \n

Student Income AdministratorLocation: Hybrid Working Hours: 35 Hours per Week Contract: Temporary Assignment Start Date: ASAP - temporary for 3 months - could extend Grade: 3 or 15.01 per hour plus holiday pay We are seeking a highly organised and customer-focused Student Income Administrator to provide administrative and financial support within a busy student income environment. The successful candidate will be responsible for assisting with student finance administration, processing transactions, responding to queries and delivering a high standard of customer service to students and colleagues. This role requires excellent communication skills, attention to detail and the ability to manage a varied workload in a fast-paced environment. Key Responsibilities Provide administrative support to the Student Income Team. Process basic financial transactions accurately and efficiently. Assist with student fee and income-related administration. Respond to enquiries by telephone, email and face-to-face. Deliver excellent customer service to students, staff and external stakeholders. Maintain accurate records and update relevant databases and systems. Resolve routine enquiries and escalate more complex matters where required. Support the team with general administration duties including data entry, document management and correspondence. Ensure all work is completed in line with departmental procedures and deadlines. Contribute to the efficient day-to-day operation of the Student Income function. Person Specification Essential Skills and Experience Excellent communication skills, both written and verbal. Strong customer service experience. Experience dealing with enquiries via phone, email and face-to-face. Good administrative and organisational skills. Basic finance processing experience. Ability to work accurately with a high level of attention to detail. Proficiency in Microsoft Office, including Outlook, Word and Excel. Ability to manage competing priorities and work to deadlines. Experience using finance or student record systems. *Knowledge of tuition fee or income administration processes. This opportunity would suit an experienced administrator with strong customer service skills and a background in finance administration, student services or office support. You will be confident dealing with a high volume of queries, providing excellent service and maintaining accuracy when processing financial information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Warehouse Administrator Manchester City Centre Time Recruitment is currently seeking a Warehouse Administrator to join a busy and fast-paced warehouse operation based in Manchester City Centre. This is an excellent opportunity for an organised and proactive individual with strong administrative and customer service skills. The successful candidate will play a key role in supporting warehouse operations, ensuring accurate record keeping, efficient returns processing, and excellent communication with customers and internal teams. Working Hours Monday to Friday: 09:00 - 17:30 1-hour unpaid break (either 15 minutes in the morning and 45 minutes at lunch, or a full 1-hour lunch break) Key Responsibilities Maintain accurate warehouse records and documentation Process data entry and update internal systems Handle customer enquiries via telephone and email in a professional manner Process returned goods and ensure inventory records are updated accordingly Support order tracking, dispatch coordination, and delivery queries Assist with stock checks and investigate inventory discrepancies Produce reports and maintain warehouse management systems Carry out general administrative duties including filing, scanning, and audit support Work closely with warehouse and operational teams to ensure smooth day-to-day activities Requirements Previous experience in a warehouse administration, logistics, or similar administrative role is advantageous Excellent communication and customer service skills Proficiency in Microsoft Office applications Experience using warehouse management or stock control systems would be beneficial Strong attention to detail and high levels of accuracy Excellent organisational and time-management skills Ability to work efficiently in a fast-paced environment Must be able to work weekends during peak business periods when required Positive attitude and ability to work effectively as part of a team What's on Offer Opportunity to join a successful and growing business Supportive and collaborative working environment Varied role with a mix of administration, customer service, and warehouse support responsibilities Convenient Manchester City Centre location Apply Today For further information or to apply for this position, please contact Daniel Gale at Time Recruitment. Due to the high volume of applications received, only suitable applicants will be contacted

Trainee Recruitment Consultant - Education Location: Manchester Salary: £26,000 plus regular performance-related bonuses Hours: 37.5 hours per week, Monday to Friday, 9am-5.30pm with a one-hour lunch Hybrid working: One work-from-home day per week (Wednesday) Annual leave: 27 days per year Start date: September 2026 Are you confident, ambitious and great at building relationships? Empowering Learning is looking for a motivated Trainee Recruitment Consultant to join our Manchester education recruitment team in September 2026. You don't need previous recruitment experience. We're more interested in your attitude, communication skills and willingness to learn. This is an excellent opportunity for someone from a customer service, sales, hospitality, retail, administration or education background who wants to build a long-term professional career. The role Initially, you'll focus on finding and engaging talented teachers and support staff for schools, colleges and other educational settings. With structured training, coaching and ongoing support, you'll gradually develop the skills needed to manage vacancies, build relationships with schools and run your own successful recruitment desk. Your responsibilities will include: Finding candidates through job boards, LinkedIn, social media, referrals and our database. Speaking with applicants to understand their experience, availability and career goals. Building and maintaining strong candidate relationships. Writing engaging job adverts and supporting recruitment campaigns. Matching suitable candidates with vacancies. Coordinating interviews and supporting candidates throughout the recruitment process. Maintaining accurate candidate and vacancy records. Assisting with references, safeguarding and compliance checks. Working towards individual and team activity targets. Developing your knowledge of recruitment and the education sector. Who we're looking for You'll be someone who is: Confident communicating by telephone and face-to-face. Naturally good at building relationships. An excellent written and verbal communicator. Organised and able to manage several priorities. Resilient, motivated and comfortable working towards targets. Positive, professional and willing to learn. Attentive to detail. Comfortable using Microsoft Office and learning new systems. Collaborative and committed to delivering excellent service. Committed to equality, diversity, safeguarding and inclusion.Previous experience in recruitment, sales, customer service or education would be helpful but is not essential, as full training will be provided. Applicants must hold GCSE English and Mathematics at Grade C/4 or above, or equivalent qualifications. What we offer A starting salary of £26,000. Regular performance-related bonus opportunities. 27 days' annual leave per year. One work-from-home day each week. A clear route into a Recruitment Consultant position. Structured training, coaching and ongoing development. Support towards professional recruitment qualifications. A friendly and collaborative working environment. The opportunity to build a long-term career with a leading education recruitment business. Our assessment process Shortlisted applicants will be invited to attend a three-hour assessment day at our Manchester office. The session will provide more information about the company, the position and what a career in education recruitment involves. You'll also take part in practical individual and group activities, allowing you to demonstrate your communication, organisation, teamwork and overall suitability for the role. No previous recruitment knowledge is required, and full instructions will be provided on the day. Interested? If you're ready to develop your career, challenge yourself and join a supportive team where your contribution will be recognised, we'd love to hear from you. Apply today with your CV. Empowering Learning is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be subject to appropriate suitability and employment checks. #INDMAN

Want a better, more flexible, way of working with a high earning potential - then you are in the right place! We are looking for sales professionals to join our busy sales team to work with our customers to design their dream Fitted Bedroom, Home Office or Living Space. Previous direct selling experience would be advantageous. Full CAD & product training is provided to the highest standard allowing you a flying start into the business. What we can offer you: Excellent earning opportunity and flexible full time working High number of in-bound company booked appointments – no cold calling Weekly paid commissions with a realistic opportunity to earn £50,000 to £100,000 p.a. Full sample kit provided What we want from you: Good communication skills and a positive attitude A strong desire to succeed Ideally previous sales experience although not essential A focus on exceptional customer service * Your own transport, telephone and laptop If you have the drive and skills to join our fabulous team, please apply and we will be in touch. Interviews will be arranged locally with the Regional Sales Manager

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.Where will you be working?At M Group Energy, were enabling the energy essential to support our lives.We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.Home Decarbonisation - Were working to eliminate fuel poverty, providing end-to-end management in energy efficiency and carbon reduction. Our team works closely with homeowners and local authority partners to provide home energy advice to prepare for Net Zero.Youll be part of our Home Decarbonisation team, working across community programmes designed to support households most in need.This is a field-based and customer-facing role , combining in-home visits with telephone support, helping residents access the right solutions to improve their homes and reduce energy costs.What will you be doing?As a Home Energy Advisor , youll play a vital role in supporting residentsparticularly those in vulnerable situationsto better manage their energy use and access available support.Youll be: Providing face-to-face and telephone energy advice, tailored to individual household needsSupporting residents to reduce energy usage, lower bills, and improve home efficiencyIdentifying risks, safeguarding concerns and signposting to additional support servicesRecommending practical solutions, including energy-saving behaviours and retrofit measuresWorking closely with internal teams to deliver the full range of AgilityEco servicesAccurately recording all interactions using CRM systems and maintaining high data qualityManaging referrals and recognising when to escalate queries or opportunitiesEnsuring all customer data is handled safely and in line with GDPR and company policiesThis is a role where empathy, judgement and initiative really matteryoull be helping people navigate real-life challenges while supporting wider sustainability goals.What youll bring A Level 3 Energy Awareness qualification (or equivalent energy efficiency qualification)A solid understanding of household energy use and cost-saving measuresExperience supporting vulnerable customers, with sensitivity and professionalismAwareness of safeguarding principles and how to respond appropriatelyStrong communication skillsconfident, clear and compassionateExperience using CRM systems and Microsoft Office toolsHigh attention to detail, with the ability to manage multiple tasks and meet deadlinesA proactive mindset, able to work independently and use your initiativeWhats in it for you?We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension schemeOnline GP service, 24 hours a day, 365 days a yearEmployee assistance programmeMy Rewards portal, access to 1000s of retail discountsLife assuranceCycle to work, salary finance and give as you earn schemesEnhanced maternity, paternity leave and adoption leaveReward and recognition schemeIn addition, this role offers: 25 days annual leave plus bank holidays2 Paid volunteer days per yearAbout usWe want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planetWere open and seek new and better ways of exceeding expectationsWere together and as one team; the whole is greater than the sum of the partsWere ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.Its an exceptional time to be a part of M Group.Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.#AgilityEco #LI-SZ #LI-Remote INDREG.TPBN1_UKTJ

Business Development Manager / PVC Windows & Doors / Aluminium Windows & Doors, Product Knowledge: PVC & Aluminium Windows, Doors & Home Improvements. Location: North West of England Route to Market: Business to business sales to the architectural commercial & residential market via Regional Building Contractors, Housing Developers, Home Improvement Companies, Architects & Installers. Salary / Package: £40k - £50k basic salary (DOE) + Bonus OTE £60,000 - £70,000 + Pension. The Company: A longstanding privately owned PVC & Aluminium windows & doors fabricator supplying the commercial projects and residential housing market throughout the North of England. The company is looking to integrate a new role in the form of a Business Development Manager developing its growing team. Responsibilities: The Business Development Manager will sell PVC & Aluminium Windows, Doors, Bi-fold & Sliding Doors, Roof Lights and Home Improvement products from the companies range using solid knowledge and offering robust competitive solutions to prospective customers. New business development to support the growth of the customer database. Perform cost, benefit and analysis of existing/potential customers to meet their needs. Establish, develop and maintain positive business and customer relationships. Ensure customer leads are followed up in a timely manner and enquiries and orders are logged on the company system correctly. Estimating and generating quotations. Liaise with all departments to undertake initial surveys and successfully place orders with the procurement team on behalf of the customer. Achieve agreed sales targets and outcomes within schedule. Experience & Personal Attributes: Fenestration Industry experience is essential. Exposure to PVC and Aluminium Window, Door and Home Improvement products is a must with some technical understanding of products would be desirable. B2B Sales experience of windows and doors and individuals with a hungry and enthusiastic attitude will be welcome. Knowledge and current customer relationships with Regional Building Contractors, Housing Developers, Local Window & Door Installers and Home Improvement contractors would be advantageous and attractive to the company. Individuals with experience in operating estimating software such as Logikal (Aluminium) and Window Designer (PVC) or similar systems would be of high interest. The role will suit a driven and motivated sales individual who enjoys meeting new people and building relationships with a range of customer types. The company are looking for a good team player who will work well with colleagues at all levels within the business. * A highly organised individual who can show an understanding of project management and the installation process of architectural building products. For the successful candidates there is an opportunity to join a growing company experiencing renewed growth within the commercial and residential glazing sector. In return the company offers a very competitive salary package with an uncapped bonus structure and a very realistic OTE from year one onwards. The company has a personable culture and strong team camaraderie with a passion for providing excellent products and service to its customers. If you are a Business Development Manager / Area Sales Manager / Regional Sales Manager / Sales Executive / Accounts Manager / Specification Sales / Territory Manager / Trade Sales Manager or a Trade Counter Manager, then this position may be of interest to you. If you would like to apply for this position, please forward a copy of your CV for consideration. For further details and information please contact Christian Golding on the listed Telephone number or email. Ørsted Recruitment Ltd operates within the construction products and building envelope industry

Customer Care Coordinator Location: Manchester Salary: Competitive + Benefits Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy building strong relationships with customers? We are recruiting on behalf of a prestigious 5-star housebuilder for an experienced Customer Care Coordinator to join their busy and successful Customer Care team based in Manchester. The Role As a Customer Care Coordinator, you will be the first point of contact for homeowners, ensuring any issues are handled professionally and efficiently throughout the customer journey. Working closely with site teams, subcontractors, and internal departments, you will coordinate and manage customer enquiries, defects, and warranty issues to deliver an outstanding customer experience. Key Responsibilities Managing customer enquiries via telephone and email. Logging and coordinating remedial works using internal systems. Liaising with site teams, contractors, and suppliers to ensure timely resolutions. Monitoring and updating customers throughout the process. Maintaining accurate records and ensuring service levels are achieved. Supporting the wider Customer Care team with administrative duties.About You Previous experience in a Customer Care Coordinator role, ideally within new build housing. Excellent communication and organisational skills. Strong administration and IT skills. Ability to manage multiple tasks and prioritise workloads effectively. Customer-focused with a proactive and professional approach. Experience using CRM or defect management systems would be advantageous.What's on Offer? Opportunity to join a leading 5-star housebuilder. Supportive and collaborative working environment. Competitive salary and benefits package. Long-term career development opportunitiesIf you are passionate about delivering outstanding customer experience, we would love to hear from you. If you send your CV to (url removed) or for further information on the role you can give me a call on (phone number removed)

We have a fabulous opportunity to join one of the UK’s leading online cruise agencies as a Specialist Cruise Consultant, in which you'll not only benefit from fantastic earning potential but will have the chance to choose your own working hours! The role offers: A highly competitive salary plus uncapped commission - average OTE is £60k Top sellers earning £100k plus Commission is paid monthly when booking is made All quality leads and laptop/headset are provided for you Guaranteed Educational & Ship Visit Opportunities Flexible Hours for a great work/life balance (minimum 37.5 hours per week) - set your own hours to suit you Other great benefits inc. pension, 50% earnings for maternity & paternity Full administration and management support So, if you have significant experience within a cruise sales role and/or strong tailor-made tour operations experience (ideally with some exposure to cruise) and would like to know more about this fabulous opportunity to join a brand leading cruise sales team, please press the apply button now! Role of Specialist Cruise Consultant: Handling both telephone calls and web enquiries Selling cruise holidays across all cruise lines inc. 6 and river Tailor-making cruise and stay packages Upselling and booking ancillary products where appropriate Offering exceptional customer service, expert advice and personal recommendations Working to and achieving sales targets Skills required for the role: Recent cruise sales experience and/or strong tailormade tour operations experience Good personal cruise experience would be a huge advantage Confident & engaging telephone manner Genuine interest and desire to specialise in the cruise sector Proven sales/profit generated track record * Tenacious and pro-active approach to sales with an ability to "close" the sale If you’re interested in learning more about this Specialist Cruise Consultant opportunity, please press the apply online button now! Not for you? Then visit our website to see the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs

JOB RESPONSIBILITYPERSONAL BANKER27,000LONDONPERMANANTFULL OFFICE-BASEDIdentifies and pursues sales opportunities through client referrals, SBI internal networks, corporate relationships, and personal networkDelivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes State Bank of India UK as the preferred provider of banking servicesEstablishes and maintains the highest level of customer care and delivery standards, ensuring customer queries and complaints are addressed in a prompt and amenable manner, and, where applicable, directed to the relevant department on the client's behalfIdentifies and pursues opportunities to cross-sell products and services to existing clients, through regular telephone &/or face-to-face contact and ongoing relationship buildingFosters and maintains a welcoming, professional and service-oriented atmosphere within the banking hallTo support the branch's business development initiatives by promoting and attending business development and sales eventsTo process 'new acount's applications, including NRI, postal service and other miscellaneous service requestsPreparation of DCS for service requestsTo handle all postal service requestsTo prepare the AML Risk Matrix and checklists for account openingResponsible for logging and maintenance of the postal registerDesignated as cover for the alternate Personal Banker position as and when requiredResponsible for operating cash, attending to customers and maintaining the cash register, ensuring compliance with the policies and procedures of the bankResponsible for processing of RemittancesResponsible for the maintenance of AML format for Cash of more than £9000 on a daily basisResponsible for dispatching cheques for remittances.Responsible for providing cover for clerical staff as and when requiredUndertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer.PERSON SPECIFICATIONIdentifies and develops opportunities; innovates and makes things happen.Self-driven and self-reliant - set aims and targets, and leads by example.Results-oriented.Self-assured and confident.Prior experience in a similar role would be advantageousTPBN1_UKTJ

Your new company Customer-focused administrator to join a fast-paced team. This company is an independent regulatory organisation based in Manchester city centre. You will be providing support to ensure excellent customer service in the management of enquires, complaints and correspondence. Your new role Draft enquiry closure letters accurately and to a high standard. Ensure all work complies with data protection requirements, confidentiality standards and internal policies. Liaise with internal and external parties to clarify and accurately communicate decision outcomes. Identify cases suitable for follow-up actions. Maintain and update electronic case management systems and records accurately and promptly. Respond to telephone enquiries from members of the public, professional bodies and colleagues, escalating complex cases when required. Arrange, facilitate and transcribe telephone conversations for complainants where reasonable adjustments are needed to access services.What you'll need to succeed Excellent verbal and written communication skills, with the ability to adapt your approach to different audiences. Strong IT skills, including Microsoft Word, Excel and Outlook. Ability to work within established policies, procedures and service standards. Understanding of data protection, information security and the importance of confidentiality. Excellent attention to detail and accuracy when processing information and updating records. Ability to produce professional correspondence and documentation to a high standard. Strong organisational skills with the ability to prioritise workloads effectively and meet deadlines. Professional, empathetic and resilient approach when handling sensitive or challenging situations. Previous experience within a regulatory, complaints-handling or public sector environment.What you'll get in return Hybrid working pattern after initial first week of training (1 once a week in the office) Competitive hourly rate Supportive and inclusive environment Ongoing temp contract 35 hours working week Opportunities for professional development and continuous learning. The chance to make a positive difference by supporting those raising concerns and complaints. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

About Careermakers Recruitment Careermakers Recruitment has been established for over 16 years, with an annual turnover of £26 million. We are a well-established, multi-sector recruitment business operating across Engineering, Industrial, Construction, Transport, and Healthcare. This is not industry-specific — you will be joining a business with a diverse client base and multiple divisions, offering long-term career opportunities and progression. About the Role We are looking for a motivated and confident Sales Executive to join our growing business development team. This role is focused on generating new business opportunities and booking appointments for our senior management and recruitment teams across multiple sectors. You will play a key role in introducing Careermakers to new businesses, identifying recruitment opportunities, and arranging meetings with decision-makers across the UK. What You Will Be Doing • Outbound business development calls to potential clients • Booking appointments for senior consultants and management • Building relationships with new and existing businesses • Researching companies and identifying decision-makers • Updating CRM systems and maintaining accurate records • Supporting sales campaigns across multiple sectors • Working towards individual and team targets • Creating opportunities for long-term business relationships What We Are Looking For • Strong communication and interpersonal skills • Confident and professional telephone manner • Target-driven and self-motivated attitude • Resilient and positive personality • Good organisational and time management skills • Previous sales, telesales, customer service or appointment-setting experience would be beneficial but not essential • A genuine interest in business development and recruitment What We Offer • £27,000 – £30,000 basic salary • Uncapped bonus and commission structure • Clear progression opportunities • Ongoing training and development • Supportive team environment • Opportunity to work across multiple sectors • Long-term career growth within an established business Why Join Careermakers? • 16+ years established • £26 million turnover • Multi-division recruitment business • Strong reputation across the UK • Genuine progression and earning potential • Fast-paced and ambitious working environment

Account Manager Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Day-to-Day Responsibilities: Provide an excellent customer service to our new and existing clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce Contribute to the companies business goal of migrating all HRonline users to the new software system Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline Ensure all Service Level Agreements are adhered to at all times. Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback. Key Requirements: Required skills and experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone based role Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast-paced environment. Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits: Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme* after probationary period Free On site Gym Bright Exchange perks INDMANJ 50538LFR6 The Portfolio Group are acting on behalf of our client in recruiting for this position

Job Description: Stores / Sales Assistant (Engineering & Industrial) Job Title: Stores / Sales AssistantDepartment: Stores / SalesReports To: Stores Manager / Office ManagerSalary Range: £25,000 - £35,000 per annum - dependent on experienceJob Purpose We are seeking a technically minded and customer-focused Stores / Sales Assistant to join our busy engineering and industrial supply operation. This is a pivotal, dual-function role that bridges the gap between the sales desk and the warehouse. You will be responsible for providing an exceptional level of service to both internal and external customers, leveraging your engineering knowledge to identify the correct components and solutions, while managing the physical flow of stock through the storesThis role is ideally suited to someone with an engineering background - either professional or as a knowledgeable hobbyist, who enjoys "hands-on" problem-solving and has a passion for industrial productsKey Responsibilities Sales & Customer ServiceCustomer Support: Act as the first point of contact on the trade counter and via telephone, handling incoming sales enquiries, advising customers on product selection, and providing technical insight on hydraulic, pneumatic, and other industrial componentsQuotations & Order Processing: Process customer orders and quotations accurately, negotiating prices in line with company guidelines and achieving deadlines for submissionsRelationship Management: Build and maintain strong relationships with customers to ensure repeat business and loyalty. Actively identify up-selling opportunities and support external sales staff where requiredStores & Warehouse OperationsGoods Inwards/Outwards: Manage the receipt of deliveries, checking accuracy against paperwork, and coordinate the dispatch of goods, including packing and shippingInventory Management: Monitor stock levels, conduct regular cycle counts and stock-taking activities, and ensure inventory records are updated accurately within the computerised stock management systemWarehouse Maintenance: Maintain an efficient and safe storage environment, ensuring correct location of stock and promoting a high level of quality and safety within the departmentPerson Specification Experience & KnowledgeProven experience in a stores, warehouse, or trade counter environment, ideally within the industrial or engineering sector e.g., Compressed Air, Hydraulics, Pneumatics, Electrical Wholesale, Lifting Equipment, or MRO suppliesTechnical Knowledge: A sound understanding or keen interest in engineering components, industrial parts, or technical productsComputer Literacy: Experience with Microsoft Office (Word, Excel, Outlook) and a working knowledge of a stock management e.g. Protean / Job Logic, is highly beneficialSkills & AttributesCustomer Focus: Excellent communication skills with a confident telephone manner and a commitment to providing the highest level of customer serviceOrganisation: Strong attention to detail and the ability to prioritise workload effectively in a fast-paced reactionary environmentInitiative: A self-motivated individual who can work both independently and as part of a teamHealth & Safety: Awareness of workplace health and safety practicesDesirableA Counterbalance Forklift Truck - FLT licenceExperience with CRM softwareWorking Conditions Full-time, PermanentMonday to Friday - 7.30am - 4.30pmThis role is based on-site at our warehouse/office premisesPackage & Benefits :Overtime and Quarterly profit share bonusesPrivate medical and dental cashback scheme + Wellbeing and assistance programmeCompany Pension scheme + 23+ days holiday plus bank holidaysTPBN1_UKTJ

Your new company Hays are recruiting for a permanent Pensions Administrator. This role is fully office based in Manchester City Centre. A growing and forward-thinking organisation based in Manchester City Centre is seeking to expand its administration team. The business is committed to delivering high-quality service, building strong client relationships, and investing in employee development.This is an excellent opportunity to join a high-performing team with clear career progression pathways and long-term development opportunities. Your new role As Pensions Administrator, you will support the day-to-day administration of pension schemes, ensuring high levels of accuracy, compliance, and customer service.This role is well suited to individuals with administration or customer service experience who are looking to build a long-term career within the finance industry. Key Responsibilities Administer occupational and/or personal pension schemes in accordance with scheme rules and regulatory requirements Process member life cycle events, including joiners, leavers, retirements, transfers, and benefit calculations Respond to member and client queries via email, telephone, and written correspondence in a timely and professional manner. Maintain accurate scheme records and ensure data integrity at all times Liaise with clients, advisers, providers, and third parties as required Support data validation, reconciliations, and system updates Ensure all activities comply with relevant legislation, internal procedures, and service level agreements (SLAs) Contribute to ongoing process improvements and operational efficiencyWhat you'll need to succeed Skills & Experience Previous experience in administration and/or customer service Strong attention to detail with a high degree of accuracy Excellent written and verbal communication skills Ability to manage workloads and prioritise tasks effectively Proficient in Microsoft Office; experience with pension systems is desirable. Proactive, team-oriented attitude with a willingness to learn and developWhat you'll get in return Basic salary of £28,000 Uncapped bonus structure with OTE of £30,000 Prime Manchester city centre location Ongoing sales training and development Supportive, high-performing team environment Opportunity to work in a growing, ambitious businessWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)