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Curate exceptional arrivals. Build lasting relationships. Elevate every experience. At Hotel Indigo & K West Shepherds Bush, our Spa & Wellbeing sanctuary is designed to offer more than treatments, it provides a place of restoration, connection, and personal wellbeing. As our Spa Reception & Membership Manager , you will be the face of that experience, leading a team that delivers exceptional service while building a thriving community of loyal members and wellness enthusiasts. This is a unique opportunity for a hospitality professional who combines luxury guest service with commercial acumen, relationship-building expertise, and a genuine passion for wellbeing. What's Our Story? Inspired by the individuality and creativity of Shepherd's Bush, Hotel Indigo brings the neighbourhood's character to life through thoughtful design, authentic experiences, and personalised service. Within this vibrant setting, our Spa & Wellbeing offering creates a refined retreat where guests and members can escape, recharge, and invest in their wellbeing. As Spa Reception & Membership Manager, you'll play a pivotal role in shaping first impressions, nurturing lasting relationships, and ensuring every guest journey is as memorable as it is seamless. Here's what you can look forward to as our Spa Reception & Membership Manager: Annual Salary: £38,000 Commission structure Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties IHG Employee rate across 6000 hotels globally Complimentary stay after passing probation Extensive discounts on our benefits platform Access to a Healthcare Cash plan Interest-free season ticket loan Employee Assistance Programme 24/7 online GP, mental health support, and wellbeing Career development programmes and training opportunities Bike to work scheme Recommend a Friend incentive Free meals on duty Social squads and recognition schemes to make your voice heard and celebrate success A Day in Your Neighbourhood Lead the guest journey: Oversee the day-to-day operation of Spa Reception, ensuring every guest and member receives a warm, personalised, and seamless experience from arrival to departure. Operational leadership in the absence of the Director of Spa & Wellbeing. Build a thriving membership community: Drive membership acquisition, retention, and engagement through exceptional service and relationship building, Own the details: Manage reservations, memberships, retail transactions, guest communications, and CRM records with accuracy and efficiency. Create memorable experiences: Organise member events, wellness workshops, VIP visits, and exclusive experiences that strengthen loyalty and bring the wellbeing community together. Inspire your team: Recruit, train, and develop Spa Receptionists, creating a culture of luxury hospitality, accountability, and continuous improvement. Drive commercial performance: Lead revenue growth across memberships, retail, wellness experiences, and upgrades while monitoring key performance indicators and identifying opportunities to enhance results. Champion wellbeing: Become an ambassador for the Spa & Wellbeing philosophy, ensuring every interaction reflects the standards, values, and experience we aspire to deliver. Maintain operational excellence: Oversee reception standards, daily reconciliations, cash handling, reporting, and compliance while ensuring all guest-facing areas remain immaculate. Assist with scheduling team rotas, managing timesheets, and overseeing booking systems. What's Your Story? You're a natural relationship-builder with a passion for luxury hospitality and wellness. You'll thrive in this Spa Reception & Membership Manager role if you bring: Previous experience in a Spa Reception Manager, Membership Manager, or Health Club Manager role Proven experience driving membership sales, retention, and guest loyalty programmes Strong commercial awareness with the ability to achieve revenue and membership targets Exceptional interpersonal, communication, and organisational skills Experience leading, developing, and motivating guest-facing teams Confidence handling VIP guests, member relationships, and service recovery situations Experience using spa booking, membership, or CRM systems A genuine passion for luxury service, wellbeing, and creating meaningful guest experiences Fitness knowledge is an advantage Pre-opening experience a bonus! As Spa Reception & Membership Manager, you'll be far more than the person overseeing reception. You'll be the champion of first impressions, member relationships, and the driving force behind a community that sees the Spa not simply as a facility, but as an essential part of their wellbeing journey. All applicants must have existing rights to work status in the UK. TPBN1_UKCT

Turn Group and Event bookings into unforgettable stays. At Hotel Indigo K West Shepherds Bush , we dont just welcome guests, we bring the neighbourhood to life through tailored service, creativity, and attention to detail. As our Groups and Events Manager , youll be the engine behind group stays, working closely with clients and our internal teams to ensure seamless experiences from the first enquiry to check-out. If you're organised and love working in a dynamic hospitality setting, this could be your next step. Whats Our Story? Hotel Indigo reflects the character of its local surroundings, and here in Shepherds Bush, that means bold style, cultural flair, and individuality. Our team is at the heart of connecting with our neighbourhood and delivering standout guest experiences, and your role will be essential in bringing those big-picture moments to life. Heres what you can look forward to as our Groups and Events Manager : Annual salary: £36,000 Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties IHG Employee rate across 6000 hotels globally Complimentary stay after passing probation Extensive discounts on our benefits platform Access to Health Care cash plan Interest-free season ticket loan Employee Assistance Programme 24/7 online GP, mental health support, and wellbeing World-class development programmes, apprenticeships, and growth opportunities Bike to work scheme Recommend a Friend incentive Free meals on duty Social squads and recognition schemes to make your voice heard and celebrate success A Day in Your Neig hbourhood Lead group and event bookings end-to-end, from initial enquiry through to post-event follow-up, ensuring timely responses and meticulous attention to detail across rooming lists, contracts, billing, and special requests using Opera Cloud and relevant systems in line with brand standards. Proactively manage groups and events to optimise revenue and guest experience , balancing inventory, monitoring cut-off dates, tracking pick-up and deposits, and identifying upselling opportunities, while ensuring billing accuracy and close collaboration with clients, operations, and the cluster team. Serve as the primary point of contact for group and event clients , building strong relationships while collaborating closely with both internal and external stakeholdersincluding Front of House, Food & Drink teams, Cluster Sales, clients, and gueststo deliver seamless, personalised, and experience-driven events. Own the full billing lifecycle , from deposits and forecasting through to final invoicing, maintaining accurate records, managing amendments and cancellations, and applying terms and fees with clarity and consistency. Work as a team player, contributing to weekly Operations and Groups meetings, preparing detailed Groups and Events summary sheets and ensuring all departments are fully aligned and ready to deliver a smooth and memorable guest journey. Whats Your Story? You're organised, commercially aware, and thrive in a fast-paced team environment. Youll shine in this Groups and Events Manager role if you have: Previous experience in events , group and event coordination, or reservations within a hotel or hospitality environment, with a passion for delivering personalised, memorable guest experiences. Brand awareness is a plus , particularly within luxury and lifestyle segments, with familiarity of the Hotel Indigo brand within the IHG portfolio considered advantageous. Excellent communication and interpersonal skills , with a natural ability to build relationships and create meaningful connections with guests and colleagues alike. Technically confident , with experience using Opera Cloud or similar event and reservations systems, and the ability to quickly adapt to new platforms. Highly organised with exceptional attention to detail , ensuring accuracy and consistency across all aspects of work. Thrives in a fast-paced, dynamic environment, balancing multiple priorities with a calm, proactive, and solution-oriented mindset. Flexible and adaptable , with a willingness to support operational needs, including occasional evenings, weekends, and bank holidays in line with event requirements. If youre ready to help us deliver exceptional group stays with creativity and care, wed love to hear your story. Join us as our Groups and Events Manager at Hotel Indigo K West Shepherds Bush , and help make every stay part of something bigger. All applicants must have existing rights to work in the UK status. TPBN1_UKCT

Company Description The Mercure?& Ibis?London Earls Court hotel is a newly renovated property in Southwest London. The property is a large conferencing & group hotel?comprising?a total of 508 keys, across two distinct brands within Accor,?Mercure?&?Ibis. As the property is a combo there are?282 Mercure rooms?&?226 Ibis rooms. The London Suite is the main ballroom for all types of events,?extremely versatile and plays a pivotal role in the propertys overall performance. The London Suite is divisible into nine separate meeting rooms, which when combined can be one of the largest pillar-free spaces in London for events up to 1,200 guests. The F&B outlets in the property have been created by?PARIS SOCIETY . ?The F&B space named?Barnabys?is perfect for social events and either the Barnabys Kitchen or Barnabys Lounge Bar can be semi or completely privatised for groups, events or?additional?catering / meeting space for larger residential bookings and functions. Our promise iscaring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission istomake the impossible possible to realise your dreams. Job Description POSITION OVERVIEW The Assistant Events & Groups Manager supports the Senior Events & Groups Manager in the day-to-day management, supervision and development of the Events & Groups team. This role acts as a key support between the Senior Manager and the Events & Groups Executives/Coordinators, helping to ensure enquiries are handled efficiently, proposals are issued on time, business is converted and contracted correctly, and all event planning information is communicated accurately to the hotel operations team. Previous team Management experience preferred. The Assistant Events & Groups Manager will help coach and support the Events & Groups team, acting as a point of guidance for daily questions, workload prioritisation, standards, systems and customer service delivery. They will lead by example in enquiry handling, conversion, planning, upselling and attention to detail. The role requires strong organisational skills, commercial awareness, excellent communication and a proactive approach to supporting both the team and the client journey from initial enquiry through to post-event follow-up. They will assist the Director of Sales & Marketing to energise and drive the team with closing days, demand generation weeks and other sales initiatives. There will be a focus on driving standards across the team which includes but not limited to; BEOs quality, maintaining & evolving E-proposals/proposals, data tracking (promotions & cross sells) and financials - post masters (PMs), deposits payments & schedules and monthly hotel credit meetings. The Senior Events & Groups Manager will provide excellent customer service during every element of the event or group enquiry process, taking the initial enquiry, negotiating rates, contracting and pre event, during event and post event planning. They will need to be dynamic and have good attention to detail coupled with strong selling, negotiation & organisational skills. Good communication skills are required to coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistent high level of service throughout the sales & event cycle. They will recognise opportunities to maximize revenue through upselling, conversion, and drive repeat business. The Senior Events and Groups Manager takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event. Duties : Deputise as Groups and Events Manager in the absence of the Senior Groups and Events Manager Support the day-to-day supervision, coaching and development of the Events & Groups team, ensuring enquiries are distributed, prioritised, followed up and converted effectively. Review turned-down enquiries and identify opportunities to create alternative offers, including different dates, flexible packages, adjusted room hire, minimum spend options, bedroom allocations or revised catering proposals. Review cancelled and lost business opportunities, identifying alternative solutions, future opportunities and conversion strategies to maximise revenue and retention. Contact clients to re-open the conversation and explore future event opportunities at the property. Work with the Senior Events & Groups Manager and Commercial Office Manager to identify need periods, black-out dates, quiet dates and tactical opportunities where the Events & Groups team can proactively generate demand, and assist in creating the M&E Strategy and communicating strategic changes over the Meeting and Events team Support proactive sales activity by reaching out to past clients, agents and event organisers with relevant offers, seasonal packages, availability updates and new event opportunities. Review lost business reports and identify trends, competitor feedback, pricing objections or date flexibility that could help improve future conversion. Amend, create and design templates for the team to utilise when quoting and responding back to clients Support the Senior Events & Groups Manager in the daily supervision of the Events & Groups team, helping to ensure enquiries are distributed, followed up and converted effectively. Act as a first point of support for Events & Groups Executives/Coordinators with daily queries, workload management, client communication, proposals, contracts and event planning requirements. Handle own portfolio of events and group enquiries, including taking initial enquiries, preparing proposals, negotiating rates, issuing contracts, collecting deposits and coordinating pre-event details. Support the Senior Events & Groups Manager with complex or high-value enquiries, VIP events, large groups, multi-day events, city-wide demand, sporting events, awards dinners, buyouts and other key opportunities. Assist with the checking and distribution of BEOs to ensure all operational departments receive accurate and timely event information, especially in absence of Event Co-ordinator Attend, support and (where required) lead BEO meeting in the absence of the Senior Events & Groups Manager. Ensure BEOs are completed to a high standard, with accurate details relating to timings, room setup, catering, AV, accommodation, billing, special requests and client expectations. Work closely with hotel operations, including F&B, kitchen, front office, reservations, finance and housekeeping, to ensure smooth event and group delivery. Support the team in identifying upselling opportunities across bedrooms, meeting rooms, catering, AV, private dining, packages, upgrades and additional hotel services. Help maximise revenue by supporting conversion, cross-selling, upselling and repeat business opportunities. Assist in maintaining and improving e-proposals, standard proposal templates, menus, packages and sales collateral used by the Events & Groups team. Support the management of financial processes, including deposits, payment schedules, PM accounts, billing instructions and client credit requirements. Support with the creation and amendment of Delphi reporting to ensure accurate records Maintain accurate records in Delphi and other hotel systems, ensuring all activities, notes, contracts, BEOs and financial information are updated correctly. Assist with monthly credit meetings and support the team in ensuring outstanding balances, deposits and payment schedules are followed up correctly. Help track team performance against monthly, quarterly and yearly targets relating to catering revenue, room hire, group room nights and total event revenue, through weekly BOB Meetings and Updating trackers Support the Senior Events & Groups Manager and Commercial Office Manager with sales initiatives, black-out dates, demand generation activity and promotional campaigns. Provide coaching and guidance to the Events & Groups team, supporting training, best practice sharing and continuous improvement. Support team meetings, BOB meetings, BEO meetings, weekly catch-ups and performance reviews where required. Ensure all client communication is professional, timely and aligned with hotel standards. Build strong client relationships and deliver excellent customer service throughout the full event and group journey: enquiry, proposal, contract, planning, event delivery and post-event follow-up. Support the Senior Events & Groups Manager in maintaining brand standards for enquiry handling, event planning, pre-event communication and post-event feedback. Handle client challenges or operational issues professionally, escalating to the Senior Events & Groups Manager when required. Assist in resolving client concerns and operational challenges promptly and professionally, escalating where appropriate. Support regular team meetings, business-on-the-books reviews, performance discussions and continuous improvement initiatives. Support the maintenance of Accor brand standards and departmental procedures across enquiry handling, event planning, event delivery and post-event feedback processes. Additional Information PERKS FOR YOU Competitive salary Entitle of 28 holiday days (bank holidays included) Employee benefit card offering discounted rates in Accor Hotels worldwide Develop your talent through learning programs by the Academy Accor Free Bonus Breaks Voucher Friends & Family Rates Eye Test Vouchers Private Healthcare Opportunity to grow within your property and across the world Friendly working Environment Ability to contribute to the local community and make a difference through our Corporate Social Responsibility activities, like Planet 21 Candidates must have the right to work in the UK TPBN1_UKCT

The Peninsula London is pleased to announce that we are seeking a Assistant Reservations Manager who will report to the Reservations Manager. This role will mainly focus on Rooms Reservations ensuring upkeep and constant improvement of The Peninsula Service Prin

Operational Support: Assist the Reservations Manager in the day-to-day management of the reservations department, ensuring all processes are functioning correctly. Reporting to the Reservations Manager, you can expect your working day to include the following. Assistant Reservations Manage

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