Business Assistant
4 days ago
Pontypridd
Business Travel Assistant (Temporary Contract)Hourly Rate: £17.41 per hourLocation: South Wales / Hybrid WorkingContract Type: Temporary \n We are currently recruiting for a Business Travel Assistant to join a busy commercial team on a temporary basis. This hybrid role offers an excellent opportunity for a customer-focused and highly organised individual to support the delivery of travel services to a diverse range of corporate, educational and group travel customers. \n Working within a collaborative team environment, you will be responsible for processing travel bookings, handling customer enquiries, managing ticket requests, and providing administrative support to ensure a seamless customer experience. [Business T...istant JD | PDF] \n Key Responsibilities \n\n • Process business travel ticket requests accurately and efficiently. \n, • Manage season ticket applications for corporate and educational customers. \n, • Coordinate and fulfil group travel booking requests. \n, • Respond to customer enquiries, account queries and refund requests. \n, • Provide support to the Business Travel Manager and wider commercial team as required. \n, • Assist with initiatives to increase business travel usage and customer engagement. \n, • Support the testing of ticketing software upgrades and digital retail systems. \n, • Deliver training and guidance to retail agents and partner retailers when required. \n, • Maintain high standards of customer service and administrative accuracy at all times. \n\n About YouEssential Skills & Experience \n\n • Proficient in Microsoft Office applications. \n, • Strong planning and organisational skills with the ability to prioritise workloads effectively. \n, • Knowledge and understanding of ticketing systems. \n, • Flexible and adaptable approach to work. \n, • Excellent customer service skills with a customer-first mindset. \n, • Strong written and verbal communication skills. \n\n Desirable \n\n • Previous experience within a B2B or B2C sales or customer service environment. \n, • Welsh language skills would be advantageous \n\n Qualifications \n\n • GCSEs (or equivalent) in English and Mathematics, or a comparable standard of education. \n\n What's on Offer? \n\n • £17.41 per hour\n, • Hybrid working arrangement\n, • Temporary contract with an established organisation\n, • Varied and rewarding role supporting a wide range of customers\n, • Opportunity to work within a supportive and collaborative team environment\n\n If you have excellent customer service skills, strong administrative capabilities and enjoy working in a fast-paced environment, we'd love to hear from you.