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Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses. Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products. We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas. Joining us means helping create brighter financial futures for all our customers. We are seeking a skilled RPA Developer to join our dynamic team. In this role, you will be responsible for the design, development, maintenance, and support of Robotic Process Automations (RPA) using Blue Prism, as well as solutions built with Visual Basic for Applications (VBA), across our DC Operations. The ideal candidate will bring a creative and pragmatic approach to problem-solving, identifying opportunities to streamline manual processes through automation. You will play a key role in driving operational efficiency while ensuring robust change control practices are followed and measurable benefits are consistently tracked. What you'll be doing: • Ensuring the ongoing performance and reliability of RPA solutions and VBA applications across DC Operations. Promptly resolving issues, conduct root cause analysis, and maintain comprehensive documentation in line with established standards, • Creating and deploying robust RPA solutions and VBA that align with best practices. Leveraging technical expertise to develop innovative, value-driven automation that reduces manual processing where a strong return on investment can be demonstrated, • Working closely with non-technical stakeholders to define and assess business requirements. Ensuring mutual understanding of deliverables and incorporate all value-adding elements into the final solution, • Defining, following, and continuously improving development lifecycles to ensure requirements are well-documented, agreed upon, and delivered effectively, • Managing automation projects from inception to completion. Influencing and engaging senior stakeholders to secure buy-in and ensure alignment with strategic goals and resource optimisation, • Identifying opportunities to enhance operational efficiency through data analysis and insight. Designing and implementing tools that proactively support business needs and drive performance improvements, • Providing technical support for key Management Information (MI) and work management systems. Safeguarding data integrity and develop enhancements that enable accurate, efficient information retrieval and reporting, • Offering expert guidance and mentorship in programming, testing, and automation practices. Fostering knowledge sharing and support the development of team capabilities Who we're looking for: • Knowledge of past and present products, and the purpose of the products. In addition ensure that knowledge is acquired and maintained on new product propositions., • Advanced knowledge of appropriate systems utilised across DC Savings (FPF etc), • Expert understanding of SQL (Transact & DB2) to build efficient, complex queries & Database Applications., • Extensive Expert knowledge of Robotic Process Automation and Visual Basic for Applications (VBA) so that Applications can be built and supported to best practice standards., • Ability to support defect/ issue analysis, data investigations and business acceptance testing, • Excellent numeric aptitude, having a strong analytical and problem solving ability, • Ability to recognise and define complex patterns and relationships in data held in MI systems and databases, • Ability to model and document detailed application requirements, translating technical specifications into programmed applications, • Ability to functionally test developed applications to ensure performance against technical specifications Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: • The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes, • Generous pension contribution, • Life assurance, • Healthcare Plan (permanent employees only), • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday, • Competitive family leave, • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only), • There are the many discounts we offer – both for our own products and at a range of high street stores and online, • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Senior Fire Alarm Engineer Package Details Up to £38,000 Basic Salary Lucrative Commission Scheme – Earn up to 7.5% on First-Time Fixes, Non-Compliance Quotations, Battery Replacements & Additional Works. On average Engineers are taking home an additional £10k Travel Time Paid (Minus 30 Minutes Each Way) £145 Standby Payment Call Out Rota – 1 in 8–9 Weeks Minimum 2 Hours Paid at Time and a Half on Call Out + £15 Per Call Out Attended 25 Days Holiday + Bank Holidays Holiday Purchase Scheme – Buy up to 5 Additional Days Private Healthcare Company Vehicle, Fuel Card, Tools & Uniform Provided Ongoing Training & Career Development Company Overview An established and highly regarded Fire & Security specialist is looking to appoint a Senior Fire Alarm Engineer to join its growing engineering team. With a strong reputation for delivering high-quality life safety solutions across commercial environments, the business continues to invest in its engineers, offering excellent earning potential, genuine career progression and a supportive management team. This is an opportunity to join a company that values technical expertise and rewards engineers for delivering exceptional customer service. Role Overview As a Fire Alarm Service Engineer, you'll be responsible for servicing, fault finding and carrying out small works on fire alarm systems across a portfolio of commercial customers throughout Birmingham and the West Midlands. One of the key benefits of this role is the local patch, with all sites located within approximately one hour of Birmingham, providing a better work-life balance and significantly reducing long-distance travel. This position would suit a Fire Alarm Engineer looking to grow their existing skillset and gain experience across Gent systems! Key Responsibilities Service and maintenance of Fire Alarm systems Fault diagnosis and rectification Small Works Providing excellent customer service on site Identifying remedial works and additional opportunities Working in accordance with current industry standards and Health & Safety procedures Participating in a low-frequency call-out rota Requirements The successful candidate will have: Experience servicing Fire Alarm systems Experience carrying out small works Experience working within commercial environments A full UK Driving Licence * A professional and customer-focused approach At Secure & Recruit, we pride ourselves on offering a trustworthy and personalised recruitment experience. As experts in the Fire & Security sector, we partner with the industry's leading employers to bring you roles that align with your skills and aspirations. Your preferences will be fully discussed to ensure the best fit possible

Job Title: Refrigeration Engineer Location: Birmingham Pay Range/details: £47,676.66 per annum (incl.13 standby payments) Contract Type: Permanent Omega are supporting a leading facilities management provider in their search for a Refrigeration Engineer work on a major UK supermarket contract. The right Refrigeration Engineer will be the first line in all service and maintenance throughout allocated sites. They will also effectively maintain service and repair Refrigeration Equipment in customer locations and aid HVAC equipment containing refrigeration circuits. Key Responsibilities - Refrigeration Engineer Carry out reactive and planned refrigeration maintenance within agreed timescales. Diagnose faults, identify non-repairable issues and recommend replacements. Complete all PPM, technical and compliance paperwork accurately and on time. Order and fit parts in line with company procedures. Respond promptly to Helpdesk service calls and complete repairs efficiently. Communicate issues affecting store operations to GSMs and build strong working relationships. Complete surveys, reports and job documentation as required. Participate in the out-of-hours standby rota and arrange cover when needed. Working with CO? refrigeration pack systems. Planned on-call rota 1 in 4 weeks (hours of work paid in addition to standby payment) Qualifications & Requirements - Refrigeration Engineer Time-served apprenticeship with NVQ/C&G refrigeration qualification. C&G 2079 / CITB refrigerant handling certificate / F GAs Category 1 Strong refrigeration, electrical, mechanical and diagnostic skills. Ability to read technical drawings and apply relevant H&S legislation. Good communication and customer-facing skills. Self-motivated, professional and able to work at heights using access equipment. Full UK driving licence essential. What we can offer - Refrigeration Engineer 33 Days Holiday (Inc. Bank Holidays). Private Pension. HealthShield Cashback Plan - Reclaim part of your dental/optical costs. OneCity - Employee Discount Platform. Employee Value Awards up to the value of £250. Access to Costco Personal Membership Subscription. Mental and Physical Health Services (Wisdom, Thrive, SkinVision). Electric Car Scheme (Criteria Applies). First Bus Commuter Club - Discounted Bus Travel. For more information on this role, please contact Michael Farrell on (phone number removed) or send a copy of your CV to (url removed) Candidates who are currently a Refrigeration Engineer, HVAC Engineer, Air Conditioning Engineer, Maintenance Engineer or Service Engineer may be suitable for this position. For details of other opportunities available within your chosen field please visit our website Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process

Join AX where our people and purpose drive us forwardAt AX, we’re passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We’re a team that values care, quality, and customer satisfaction. You’ll be part of a supportive environment where your work is appreciated, and your development is encouraged. About the roleWe’re looking for a motivated and customer-focused individual to join our New Claims team. The ideal candidate will be resilient, adaptable, and passionate about delivering exceptional service in a fast-paced environment to our customers following their involvement in a non-fault accident. During your Welcome Period you will be required to attend the Fort Dunlop office each working day, upon successful completion, you will be required to attend for a minimum of two days per week. What you’ll be doingYou will be the first point of contact for customers, playing a key role in converting initial enquiries into active claims. Your focus will be on delivering exceptional service, capturing accurate information, and ensuring a smooth claims process from the outset.\n\n • handle incoming calls and enquiries, converting them into new claims by delivering outstanding customer service and attention to detail\n, • efficiently manage and convert all new claims allocated to you, in line with business targets and service standards\n, • proactively engage with referral partners (e.g. car dealerships, fleet companies, body shops, brokers, insurers), customers, and third parties to gather all necessary claim details.\n, • accurately record all interactions, claim details, next steps, and timelines in the BackOffice system to ensure clear and up-to-date records\n, • support internal and external processes to deliver a seamless and efficient service to all stakeholders\n, • use open questioning, active listening, and empathy to capture all relevant claim information, including accident circumstances, third-party details, and driving conditions\n, • maintain a professional and empathetic approach throughout the claims process, ensuring customers feel supported and informed.\nWhat you’ll bring\n\n, • demonstrable success in a fast-paced, target-driven, customer-focused environment\n, • previous experience in soft sales is advantageous, though not essential\n, • ability to absorb and apply new processes and systems efficiently\n, • comfortable using Microsoft Office and adaptable to learning bespoke systems\n, • excellent verbal and written communication skills, with the ability to convey information clearly, persuasively, and assertively\n, • proven decision-making and problem-solving abilities, with a logical and analytical approach\n, • capable of managing professional relationships with colleagues, clients, and business partners effectively\n, • proactive, adaptable, and results-oriented, with the ability to work independently and as part of a team\n, • a track record of achieving or exceeding performance targets\n, • demonstrates behaviours aligned with our core values: Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight.\nWhat we offer\n\n, • Up to £27,000 OTE\n, • 22 days holiday (plus bank holidays), rising to 27 with service\n, • Workplace pension scheme\n, • Bupa Private Healthcare (optional)\n, • Life Assurance (4x salary)\n, • Employee Assistance Programme and wellbeing tools\n, • Retail discounts and savings\n, • Ongoing professional development and career growth opportunities\n, • One charity/volunteering day off per year.\nWellbeing, diversity and inclusionFor the third year in a row, we are proud to share that we’ve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated.We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.If our values resonate with you and you’re excited about this opportunity, we’d love to hear from you. You might be just who we’re looking for.REF-229904

DescriptionJoin us, be part of more.We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.About your team:At PH Jones, our mission is to mend it.Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK - installing, upgrading and repairing heating and electrical systems. But we're not just living off our legacy. We're on a mission to make the UK's social housing sector greener and more energy efficient.Gas Engineer - Service & Repair Engineer | DudleyWhat We Offer £ 33,302.98 base salary - expected earnings up to £45KFull-Time, Permanent ContractAnnual Pay Review & Profit Share SchemeFully Costed Van & Fuel Card (EV options with free home install)Renewables Upskill PotentialLocal ByBox Allocation - less travel, more earning potentialExceptional Benefits Employee Energy Allowance & Discount on HIVE ProductsCompany-Funded Healthcare + 24/7 Online GP ServiceCompany-matched Pension scheme25 Days Holiday + Bank HolidaysFull Sick Pay after successful probationLife Assurance, Income Protection & Accident InsuranceExclusive Retail Discounts & Financial Education SupportYou will be carrying out repairs and maintenance in domestic Social Housing properties, aiming for first-time fixes with the support of our 24/7 networkWhat we need from you Hold a valid UK driving license with no more than 6 pointsHold the Right to Work in the UKHold 2 year's minimum qualified experienceBe ACS qualified, including CCN1 , CENWAT , HTR1 , & CKR1Exhibit knowledge of all procedures and safety measures to PH Jones and British Gas standards whilst offering excellent customer serviceWhy should you apply?We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you.https://www.morethanacareer.energy/phjonesIf you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.TPBN1_UKTJ

About us:At Thrislington Cubicles, we've been crafting the worlds best toilet cubicles from our UK-based factory since the 1960s. With over 50 years of experience, weve developed a reputation for delivering precision-engineered, hand-finished products that are custom-built for each individual space, like a Savile Row suit, made to measure and built to last. Many of our team members have been with us for decades, and their expertise drives the quality were known for.We are proud to be part of Bobrick Washroom Equipment Inc, a global leader in commercial washroom solutions. As part of the Bobrick family, we combine the strength and stability of a global organisation with the craftsmanship and service of a proudly British manufacturer.Our products are tested rigorously before launch, allowing us to offer an industry-leading warranty and an outstanding after-sales service. Unlike many in our sector, we dont just manufacture, we supply, install, and support projects worldwide to ensure every installation looks as good as it was designed.Summary:The CAD Technicians provide a detailed washroom layout drafting service for customer orders using 2D & 3D software applications. Provide manufacturing drawings, with hardware pick lists, for manufacturing, warehouse, and installation purposes. All functions must be performed in accordance with established company policies and procedures.Essential duties and responsibilities include the following:Prepares accurate washroom drawings from architectural plans.Creates drawings by utilizing AutoCAD 2D or Inventor 3D software.Creates material cut lists based on released project area, room phase or level.Print manufacturing drawings for the installation team (Deeside Supply and Fix orders).Designs and draws custom details in coordination with Technical Manager/Supervisor, as required.Maintains all network stored project information within the Enterprise structure.Create remedial and additional material requests in accordance with department processes.Forward any non-drafting queries to the relevant person or department.Develop and maintain a working knowledge of design-drafting standards and practices. Must have the ability to interpret notes, sketches, specifications, architectural blueprints into manufacturing drawings for installation purposes. Develop drawings with appropriate design criteria and DDA/ADA requirements with minimal supervision.Produce O&M manual's.Participate and submit new and improved work methods in alignment with the Suggested Method Improvement program.Follow and promote safe work practices.Report all hazards, unsafe acts and conditions immediately to your manager.Maintain good housekeeping practices and always follow health and safety protocols.Wears proper PPE as required.Complete other duties as assigned.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and independently. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or experience:Relevant design-based degree preferable but not necessarily or 2-5 years industry experience within a CAD role.Basic working knowledge of Autodesk AutoCAD and/ or Inventor.Intermediate Microsoft Office skillsStrong decision-making skillsDemonstrated ability to multitask and work in a fast-paced production environment.Demonstrate a high level of attention to detail.Strong interpersonal skills and the ability to work effectively and in a team environment.Excellent organizational, time management and documentation skillsAdaptable, flexible and open to change.Must be able to identify and resolve problems using sound judgement and analytical skills.Company Benefits:33 days (25 days including 5 for Christmas shutdown, plus 8 bank holidays)Company matched pension upto 5%Company bonusDental SchemePrivate Medical InsuranceService recognition programWhy Join Bobrick/Thrislington?Youll enjoy the stability of a long-established company combined with the growth opportunities of a global leader. We offer a supportive and inclusive culture, competitive benefits, and the chance to contribute to sustainable solutions that make a difference worldwide. If youre seeking a career where you can make an impact, grow your skills and contribute to a company built on innovation, integrity, and sustainability, Bobrick/Thrislington is the place for you. Together, were shaping the future of washroom design, one project at a time.Legacy & Leadership Over 100 years as a global leader in washroom solutions.Purpose-Driven Impact Products that improve hygiene, accessibility & sustainability worldwide.Growth Opportunities Training, mentorship & career advancement.Inclusive Culture Collaborative, respectful, and diverse workplaceSustainability Commitment Supporting green building and environmental stewardship.Stability with Reach Privately held, established brand with international presence.Bobricks/Thrislingtons CultureWe view our culture as a competitive advantage and a foundation for continued success. Our positive and supportive culture encourages our people to do their best work every day. Bobrick/Koala respects work-life balance, has a strong commitment to employee development and attributes its success to five core values and their alignment with its employees, suppliers, sales representatives, distributors and other channel partners. We are dedicated to:Do the right thing: Conduct all aspects of business honestly, ethically, and responsibly.Offer the best value: Provide products and services which best meet each customer's needs.Treat everyone with dignity and respect. Embrace all backgrounds and experiences, promote equity, and be inclusive. Help each employee develop and achieve their potential.Foster a fearless and trusting culture.Continuously improve everything we do.No terminology in this advert is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we are pleased to accept applications from all sections of the community. Any qualifications listed are indicative and we confirm that we are willing to accept applications from people holding equivalent qualifications.TPBN1_UKTJ

Customer Service Administrator Location: Birmingham Contract Type: Temporary Start Date: September 1, 2026 Contract Length: 6 Months Working Pattern: Full Time Are you ready to kick-start your career in the financial services industry? Our client, a leading financial institution, is seeking a dynamic and detail-oriented Customer Service Administrator to join their vibrant team in Birmingham. If you thrive in a fast-paced environment and love helping customers, this is the perfect opportunity for you! What You'll Do: As a vital part of our team, you'll carry out essential tasks that support the management of external client relationships. Your responsibilities will include: Customer Support: Respond to routine customer inquiries using standard templates and customise responses for non-routine requests. Compliance Management: Follow established compliance processes and report any non-compliance issues you encounter. File Management: Create, organise, and maintain files for correspondence and records, ensuring everything is in order. Team Collaboration: Assist your colleagues by performing routine customer needs support tasks while coordinating with support services. Skill Development: Take advantage of formal and informal training opportunities to enhance your personal capabilities. What We're Looking For: We're searching for someone who is enthusiastic, organised, and eager to learn. The ideal candidate will possess: Excellent communication skills, both written and verbal. Strong attention to detail and the ability to manage multiple tasks efficiently. A team-oriented mindset with a willingness to assist others. Familiarity with standard compliance processes and customer service activities is a plus. Why Join Us? At our client's organisation, you'll be part of a team that values your contributions and encourages your professional growth. Here's what you can look forward to: A Supportive Environment: Work alongside experienced professionals who are passionate about what they do. Career Development: Pursue various training opportunities that align with your career goals. A Positive Atmosphere: Enjoy a cheerful workplace culture that fosters collaboration and innovation.Benefits: Work from home 3 days per week First-class support and training for all colleagues Opportunity for growth within the company Comprehensive training and ongoing support to ensure your success A vibrant and supportive team environment Opportunities to develop your skills in the financial services industry Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance of 32 days per year Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme Ready to Take the Next Step? If you're excited about this opportunity and meet the qualifications, we would love to hear from you! Apply now and embark on a fulfilling journey with a company that values your talents and dedication. Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

HR Systems Coordinator | Fully Remote | End of August Start Date | Temporary until End of November | up to £17 per hour Gleeson Recruitment Group are delighted to be partnering with a well-established organisation within the education sector to recruit an experienced HR Systems Administrator on a temporary basis. This is an excellent opportunity for an HR systems professional to join a collaborative HR team and support the effective management of their HRIS during a busy period of change. This role is expected to start from 20th August or early September and will run until the end of November. The Role Reporting into the HR Systems Lead, you will play a key role in ensuring the smooth day-to-day operation of the organisation's HR system, maintaining data integrity and providing first-line support to users across the business. Key responsibilities will include: Administering and maintaining the HR Information System (experience with Every would be advantageous, but is not essential) Managing user access, permissions and security settings Providing system support and troubleshooting user queries Ensuring HR data is accurate, compliant and maintained to a high standard Supporting data cleansing activities to improve data quality and system reliability Assisting with HR systems projects and continuous improvement initiatives Supporting pay review processes and TUPE-related data activities where requiredAbout You To be successful in this role, you will have: Previous experience supporting or administering HR systems, ideally within an education environment Experience supporting pay review processes and TUPE-related data activities Strong working knowledge of HR Information Systems (HRIS) Excellent attention to detail with a passion for data accuracy A proactive, collaborative approach with excellent customer service skills The ability to communicate effectively with both technical and non-technical stakeholdersWhat's on Offer Immediate temporary opportunity with a respected organisation Fully remote working Supportive and collaborative HR team Opportunity to gain valuable HR systems project experience Competitive hourly rateTo apply for the position, please click on the apply now button and your CV will be sent directly to the responsible recruiter. We will respond to successful applicants within 7 days, however please feel free to get in touch if you would like any further information about your application. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data

Are you an experienced Calibration Engineer looking for an exciting new opportunity?We have opportunities for Calibration Engineers to operate from our Bristol or Birmingham UKAS Laboratories.About the Role Your Key ResponsibilitiesJoining Rhopoint Metrology as a Calibration Engineer, you will undertake calibration and measurements in accordance with UKAS Calibration procedures, Traceable calibration procedures as well as Customers specific requirements and specifications.You will maintain all relevant records of work, data and results in a traceable and auditable format utilizing our calibration and database management Indysoft.Calibration of Measuring equipment in varying disciplines including:Dimensional, Mechanical, Electrical DC & LF, Temperature, Torque, Pressure, Mass, (list non exhaustive).Requirements Preferred requirementsPrevious experience working in a Calibration LaboratoryElectrical Calibration DC/LF Equipment to UKAS StandardsAn understanding of BS EN ISO 17025 and or UKAS Calibration proceduresTechnical qualification such as, HNC, NVQ/BTEC, or signatory status, or relevant experienceKnowledge and or previous experience of calibration practices and theoriesComputer literate with a knowledge Windows-based operating systems and or Indysoft.Experience of working within Customer focused environmentMust be a Team PlayerWhat Rhopoint can offer youJoining our team as a Calibration Engineer, you will be offered:A competitive salary,23 days holiday plus statutory holidays,long service days are also accrued after a period of continual service,company contributory pension scheme,corporate workwear,private healthcare,critical illness cover & life assurance.TPBN1_UKTJ

Cloud and Infrastructure Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Cloud and Infrastructure Engineer Part-time (28 hours per week) Permanent Up to £36,800 (£46k fte) Birmingham-based/hybrid working For over 100 years, the Royal Society for the Prevention of Accidents has worked to create a safer society and prevent accidents which needlessly kill, injure and maim thousands of individuals each year. We have grown into a unique and well-rounded safety charity with an increasing global influence necessary to drive change and strive towards our vision of an accident-free world. We are seeking an experienced and proactive Cloud and Infrastructure Engineer to join our IT team. This is an exciting opportunity to play a key role in supporting and modernising RoSPA's technology landscape as we continue our transition to a cloud-first operating model. You will be responsible for maintaining secure, reliable and resilient infrastructure services while supporting cloud migration, cyber security, business continuity and ongoing service improvement initiatives. So, are you…? A technically skilled infrastructure professional with a passion for delivering reliable IT services Proactive and solution-focused An effective communicator who can explain technical concepts to non-technical colleagues Organised and able to manage multiple priorities Committed to continuous improvement and service excellence A collaborative team player with a customer-focused approach Do you have… A degree in Information Technology, Computer Science or a related discipline, or equivalent experience Relevant Microsoft, cloud, networking, infrastructure or security certifications Experience supporting hybrid Microsoft infrastructure environments Strong knowledge of Microsoft 365, Entra ID, Active Directory, Windows Server, DNS, DHCP and Group Policy Experience supporting networking technologies, including firewalls, VPNs, switches and wireless networks Experience administering Microsoft 365 services including Exchange Online, SharePoint Online and Teams Experience supporting cyber security controls, patch management, vulnerability remediation and disaster recovery processes The ability to troubleshoot complex technical issues and identify root causes Strong communication, organisation and documentation skills Desirable Experience managing Microsoft Azure services Experience with Dynamics 365 and Microsoft Power Platform Experience using PowerShell or automation tools Experience supporting IIS, web infrastructure or CMS-hosting environments Experience working within a charity, membership or professional services environment * Knowledge of Cyber Essentials Plus, PCI DSS, GDPR or ISO-based security frameworks If this is the case, we can offer you the following: Development We proudly provide a supportive environment where you can thrive. By joining us, you will contribute to our mission of achieving life, free from serious accidental injury. We offer fantastic training and professional development opportunities to help advance your career. This includes annual appraisals, personal development plans, discounted RoSPA training courses, one-to-one management check-ins and a variety of reward and recognition initiatives. Salary sacrifice benefits Our salary sacrifice benefits are designed to enhance your work-life balance. Take advantage of our pension scheme, holiday purchase options (up to 10 days), Bikes2Work initiative, car leasing scheme and Workplace Nursery scheme. Wellbeing Your wellbeing matters to us. You'll have access to a fully confidential 24/7 GP line and a comprehensive Health Cash Plan which includes an Employee Assistance Programme and a range of retail, gym and spa discounts. Hybrid working/annual leave We offer hybrid working arrangements, as well as 33 days of annual leave (including bank holidays) and additional holiday based on length of service to recognise your commitment and dedication. Employee engagement Enjoy a range of face-to-face and virtual social activities and celebrate our Employee of the Month and our long service awards. General Enjoy free refreshments, together with free parking and a private garden in our central Birmingham location and participate in interactive staff days that make work more fun and engaging. Join our dedicated team and help shape the future of RoSPA's technology environment. Your expertise will support the secure and reliable delivery of systems that enable our colleagues to achieve a life-changing charitable mission while making a lasting impact on the organisation's digital transformation journey

Join Our Client West Midlands Police's Team as a Vetting Officer! Are you looking for an exciting opportunity to play a crucial role in maintaining the integrity and safety of the police service? We are seeking a dedicated Vetting Officer to join their Professional Standards Department in Digbeth, Birmingham. This is a temporary full-time position with an hourly rate of £14.99. About the Role: As a Vetting Officer, you will be at the forefront of ensuring that individuals working within the police service meet the highest standards of professionalism and integrity. Your key responsibilities will include: Conducting thorough background checks using police databases and other relevant systems. Reviewing the professional and private lives of applicants, including financial affairs, associations, and employment history. Identifying and assessing risks to make informed vetting decisions and implement necessary risk mitigation measures. Collaborating with various departments and external vetting units to manage intelligence regarding vulnerabilities. Ensuring confidentiality and compliance with Data Protection legislation and General Data Protection Regulations.What We're Looking For: The ideal candidate will be self-motivated, methodical, and possess a keen eye for detail. You should be able to work effectively both independently and as part of a team. Here's what you need to bring to the table: Essential Criteria: Proven experience as an effective communicator with a knack for delivering excellent customer service. Strong organisational skills with the ability to prioritise and manage your workload efficiently. Proficiency in IT and experience using software packages. High level of accuracy and attention to detail.Desirable Criteria: Experience in a customer service delivery environment. Familiarity with PNC/PND and WMP intelligence systems.Why Join Us? This is more than just a job; it's a chance to contribute to public safety and operational integrity. You will be part of a dynamic team dedicated to excellence. In addition, successful applicants will undergo Non-Police Personnel Vetting Level 3 and Counter Terrorism Clearance, ensuring your role is both fulfilling and secure. Don't miss out on this opportunity - your journey starts here! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Quality Coach Salary: £35,017 Location: Birmingham Permanent | Full Time | 37 hours per week Introduction Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment for a Quality Coach. About CCW CCW is the independent voice for water consumers in England and Wales. We provide free advice, resolve complaints, and use research to influence water companies, regulators and government to improve services. We are a Defra-sponsored Arm's Length Body. We expect all colleagues to live our PRIDE values: Positive Energy, Respect for All, Innovative Spirit, Delivery of our Promises, and Engaged as One. THE ROLE The Quality Coach plays a vital role in raising the standard of CCW's complaints-handling service and reducing customer effort. Working across the Operational team, the postholder will complete structured assessments of advice provision, casework, communication and administrative accuracy to ensure a fair, consistent and high‑quality service. They will deliver constructive coaching, develop targeted improvement plans, support complex case handling, and maintain operational guidance to strengthen team capability. This role is central to CCW's ambition to build a centre‑of‑excellence culture, where Advisors feel confident, supported and equipped to deliver exceptional customer outcomes. The postholder will work closely with Customer Service Managers, contribute insight to operational improvements, and help shape best practice across the wider team. They will also lead on onboarding new starters, delivering accreditation and supporting their development into capable, confident Advisors who embody CCW's values. Key responsibilities: Conduct structured QA assessments across casework, calls, and written responses, ensuring all interactions reflect CCW's standards and customer‑first principles Provide evidence‑based coaching, feedback and development support to Advisors and Managers Lead onboarding and accreditation for new starters, offering shadowing, guided case reviews and structured learning to support a smooth transition into BAU Maintain and update operational guidance, templates and knowledge resources, ensuring colleagues have access to clear, accurate and up‑to‑date information Analyse QA outcomes, identify trends and contribute to continuous improvement initiatives THE CANDIDATE Essential Skills & Experience: Ability to assess customer interactions against defined quality standards Strong coaching and feedback skills with experience supporting performance improvement Excellent analytical skills with high attention to detail and accuracy Strong written and verbal communication skills Ability to organise workload independently and manage structured QA cycles Desirable: Awareness of QA frameworks, scoring methodologies and calibration processes Understanding of customer effort and continuous improvement approaches Relevant qualifications in customer service, coaching, QA or training Experience supporting organisational improvement or centre‑of‑excellence initiatives BENEFITS & OFFERING Hybrid Working: 8 office days per month (non-contractual) 25 days' annual leave plus 10.5 public/privilege days Flexi-time with the ability to accrue and take time off in lieu (TOIL) Civil Service Pension Health & Fitness allowance Paid volunteering leave Monthly Wellbeing Hour On-site coffee shop Free eye test (2-yearly) and annual flu jab #LI-KE1 HOW TO APPLY Gi Group is proud to support CCW in this recruitment campaign. If you have the expertise, judgement and commitment, we are keen to hear from you. As a Disability Confident employer, we guarantee interviews to disabled applicants meeting the minimum criteria. See for more details. To be considered for this role, please click on the link provided. If you would like any further information about this vacancy, please feel free to contact Closing date: 07.08.26 Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

BMS Service Engineer Midlands £50-55,000 I’m partnered with one of the UK’s largest independent BMS systems integrators, supporting their search for a BMS Service Engineer in the Midlands The Role You’ll be responsible for supporting, diagnosing and resolving BMS issues across client sites, delivering a high standard of technical expertise and customer service. Key requirements: Strong working knowledge of Trend and IQ Vision Experience with Siemens, Tridium, or Schneider Electric (EcoStruxure) is advantageous – training can be provided Proven experience within the building controls industry Good understanding of mechanical plant Strong diagnostic skills with a methodical approach to fault finding Excellent communication skills, with the ability to explain technical issues to non-technical clients Comfortable working independently and as part of a wider team Package Highly competitive salary Generous bonus scheme Standby allowance Company car scheme (including fully electric vehicles) Employee-owned business (ownership eligibility after 12 months’ service) * 6% employer pension contribution Any questions, please get in touch or apply below

Resident Nights Engineer - Materials Handling Equipment (MHE) \n Location: Solihull, West Midlands \n Salary: £40,000 - £46,000 \n Hours: Perm Nights - Monday to Thursday (4 x 10 hour shifts) \n Are you a multi skilled engineer looking for a site-based role with consistency, stability, and support? We are seeking a Resident Engineer to join a leading materials handling business, based full-time at a key customer site in Doncaster. You will be responsible for servicing, maintaining and repairing forklift trucks and a range of other Material Handling Equipment (MHE), ensuring minimal downtime and excellent service delivery. \n Sector - Industrial Forklift/Vehicle Maintenance \n Non-Negotiable Requirements of Resident Engineer: \n\n • Must have hands on Servicing or Maintenance Experience\n\n Requirements of Resident Engineer: \n\n • Maintenance experience of Forklift Trucks or Mobile Plant Machinery or HGV's or industrial Vehicles.\n, • Have hands-on experience in the following disciplines: Electrical, Mechanical and Hydraulics.\n, • Recognised Engineering Qualification.\n\n Desirable Requirements of Resident Engineer: \n\n • Full UK Driving License\n, • Minimum Level 3 Qualification in Engineering.\n\n The Resident Engineer will benefit from: \n\n • Full Training and Induction Scheme\n, • Company Pension Scheme\n, • Tools provided\n, • Machinery Specific training programmes.\n\n If you are interested in this role and feel that you have the right skills, then please click apply at the bottom of this advert. \n For further details contact Matthew Lye at Pioneer Selection \n As a registered candidate with Pioneer Selection Ltd, you automatically become eligible for our referral scheme. \n You will receive £250 for every candidate we place in permanent employment who has been recommended by you. Terms and Conditions apply please see our website for further details. \n

Senior Network Engineer - Band N - Technology CSC - Counter Terrorism Policing HQ Salary: The starting salary is £61,410, which includes allowances totalling £8,757. The salary is broken down as £ 52,653 basic salary, which will increase annually until you reach the top of the scale £57,417. Plus, a 12.5% shift disturbance allowance, a location allowance of £2,009 and a non-pensionable allowance of £1,000. Location: Birmingham Job Summary There’s never been a more important time to be working in Counter Terrorism Policing (CTP). Join us, and you’ll be among some of the best and brightest people around at our Customer Service Centre (CSC). It’s a chance to put your expertise to work and help protect the UK as a Senior Network Engineer. Plus, you’ll get to learn new skills and develop a highly rewarding career. Based near Birmingham, close to transport connections, our CSC supports national police services 24/7. As the Centre expands thanks to substantial investment, our team is growing too. Join us, and you’ll be part of a highly skilled technical team working on incidents, problems and changes at our ITIL-aligned CSC. Supporting national live services and infrastructure, you’ll tackle both operational and project-related tasks, expertly managing your workload. You’ll also get involved in building new systems and services with the latest networking technologies. As the centre operates 24/7, you’ll be part of a team of engineers covering 7am to 7pm weekdays (on call, approximately 1 week in 4). Due to the nature of the systems, the role is office-based with occasional options for working from home. Furthermore, the shift structure for this role allows for working compressed hours over a 4-day week. Key Tasks The post holder will be required to do the following: Provide technical support for National infrastructure relating to business as usual (BAU) and projects to ensure objectives are being met in line with CTP priorities. A focus on improving internal systems Ensure personal workload is effectively managed, prioritised and issues are escalated to line management as necessary. Ensure Adherence to required polices, standards, controls and best practice. Ensure SLAs for services are met. Create and maintain technical documentation to ensure all services are maintained and knowledge is shared. Proactively maintain and update the infrastructure to ensure security and reliability. Proactively monitor environments to help prevent issues arising. Ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance. Support and mentoring of other members of the team to build a strong support service. Desirables Good experience of network and infrastructure monitoring tools. Experience of VOIP and video conferencing. Experience of converged infrastructure / network virtualisation. Experience of network design and documentation. Experience of load balancer technologies. Experience of network hardening and security best practice. Experience of PKI and encryption technologies. Experience of failover testing, resilience and redundancy methodology. Experience of working within a ITIL service environment working to defined metrics and SLAs. Preferred Cisco CCNP equivalent qualified. How to apply To begin your career at the Met, please click the “apply button “. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement. Completed applications must be submitted by 23:55 on 3 August 2026. Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager

Consumer Panels Manager Salary: £37,578 + Excellent Civil Service Benefits Location: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance) Permanent | Full Time | 37 hours per week Introduction Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Consumer Panels Manager. About CCW CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra). CCW values: We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative Spirit, Delivery of our Promises and being Engaged as One (PRIDE). The Role Reporting to the Senior Consumer Panels Lead, you will be part of a small team responsible for leading the delivery of CCW's Consumer Panels programme. This is a complex, high-profile programme with multiple, often conflicting deadlines and limited flexibility to move published outputs. You will be responsible for the day-to-day decisions that ensure panels are managed efficiently and deliver meaningful results. The role involves developing and quality-checking research outputs and reports that are published online and subject to external scrutiny, and regular communication with water companies, CCW colleagues, the CCW Board and an external research agency. A key responsibility is championing the voice of around 900 consumers recruited to the panel communities (one panel per water company), ensuring consumer views are heard and considered in business decision-making. Key responsibilities: Manage the relationship with the external research agency, providing day-to-day direction to ensure delivery aligns with CCW objectives and meets stakeholder needs Make operational decisions on research approach, design, direction and progress of panels work Develop and quality-check materials and reports to a standard suitable for online publication and external scrutiny Identify best practice across panels and make practical recommendations to improve delivery and processes Develop feedback, reports and updates for Government, Ofwat and CCW's website on panels activity and impact The Person Essential Skills & Experience: Educated to degree level (or equivalent) Project management experience Recent experience working in customer research, using a range of research techniques Ability to make complex information accessible to a lay audience Knowledge of the water industry and/or utility regulation Willingness to travel UK wide Benefits & Offering Hybrid working policy - 8 days per month office‑based; remainder from home (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance) 25 days annual leave plus 10½ days public and privilege holidays Flexi time is available, with the ability to accrue and take time off in lieu throughout the year Generous Civil Service Pension Health & Fitness allowance Paid allowance days for voluntary work Wellbeing Hour once a month Onsite coffee shop Free eye test every 2 years and annual flu jab How to Apply Gi Group is proud to support CCW in this recruitment campaign. If you have the expertise, judgement and commitment, we are keen to hear from you. To be considered for this role, please click on the link provided. If you would like any further information about this vacancy, please feel free to contact Closing date: 29.07.26 Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

Senior Fire Alarm Engineer Package Details Up to £45,000 Basic Salary Lucrative Commission Scheme – Earn up to 7.5% on First-Time Fixes, Non-Compliance Quotations, Battery Replacements & Additional Works. On average Engineers are taking home an additional £10k Travel Time Paid (Minus 30 Minutes Each Way) £145 Standby Payment Call Out Rota – 1 in 8–9 Weeks Minimum 2 Hours Paid at Time and a Half on Call Out + £15 Per Call Out Attended 25 Days Holiday + Bank Holidays Holiday Purchase Scheme – Buy up to 5 Additional Days Private Healthcare Company Vehicle, Fuel Card, Tools & Uniform Provided Ongoing Training & Career Development Company Overview An established and highly regarded Fire & Security specialist is looking to appoint a Senior Fire Alarm Engineer to join its growing engineering team. With a strong reputation for delivering high-quality life safety solutions across commercial environments, the business continues to invest in its engineers, offering excellent earning potential, genuine career progression and a supportive management team. This is an opportunity to join a company that values technical expertise and rewards engineers for delivering exceptional customer service. Role Overview As a Lead Fire Alarm Engineer, you'll be responsible for servicing, fault finding and commissioning fire alarm systems across a portfolio of commercial customers throughout Birmingham and the West Midlands. One of the key benefits of this role is the local patch, with all sites located within approximately one hour of Birmingham, providing a better work-life balance and significantly reducing long-distance travel. This position would suit an experienced Fire Alarm Engineer looking to take the next step in their career while remaining hands-on and technically involved. Key Responsibilities Service and maintenance of Fire Alarm systems Fault diagnosis and rectification Commissioning of Fire Alarm systems Providing excellent customer service on site Identifying remedial works and additional opportunities Completing electronic service reports accurately Working in accordance with current industry standards and Health & Safety procedures Participating in a low-frequency call-out rota Requirements The successful candidate will have: Strong experience servicing and commissioning Fire Alarm systems Excellent fault-finding abilities Experience working within commercial environments Gent product knowledge (preferred but not essential) A full UK Driving Licence * A professional and customer-focused approach At Secure & Recruit, we pride ourselves on offering a trustworthy and personalised recruitment experience. As experts in the Fire & Security sector, we partner with the industry's leading employers to bring you roles that align with your skills and aspirations. Your preferences will be fully discussed to ensure the best fit possible

Senior Server Engineer - Technology CSC - Counter Terrorism Policing HQ Salary: The starting salary is £61,410, which includes allowances totalling £8,757. The salary is broken down as £52,653 basic salary, which will increase annually until you reach the top of the scale £57,417. Plus, a 12.5% shift disturbance allowance, a location allowance of £2,009 and a non-pensionable allowance of £1,000. Location: Birmingham Job Summary There’s never been a more important time to be working in Counter Terrorism Policing (CTP). Join us, and you’ll be among some of the best and brightest people around at our Customer Service Centre (CSC). It’s a chance to put your expertise to work and help protect the UK as a Senior Server Engineer. Plus, you’ll get to learn new skills and develop a highly rewarding career. Based near Birmingham, close to transport connections, our CSC supports national police services 24/7. As the Centre expands thanks to substantial investment, our team is growing too. Join us, and you’ll be part of a highly skilled technical team working on incidents, problems and changes at our ITIL-aligned CSC. Supporting national live services and infrastructure, you’ll tackle both operational and project-related tasks, expertly managing your workload. You’ll also get involved in building new systems and services with the latest storage and virtualisation technologies. As the centre operates 24/7, you’ll be part of a team of engineers covering 7am to 7pm weekdays (on call, approximately 1 week in 4). Due to the nature of the systems, the role is office-based with occasional options for working from home. Furthermore, the shift structure for this role allows for working compressed hours over a 4-day week. Key Tasks The post holder will be required to do the following: Provide technical support for National infrastructure relating to Business As Usual (BAU) and Projects to ensure objectives are being met in line with CTP priorities. Ensure personal workload is effectively managed, prioritised and issues are escalated to line management as necessary. Ensure Adherence to required polices, standards, controls and best practice. Ensure SLAs for services in the CSC Service portfolio are met. Create and maintain technical documentation to ensure all services are maintained and knowledge is shared. Proactively maintain and update the infrastructure to ensure security and reliability. Proactively monitor environments to help prevent issues arising. Ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance. Support and mentoring of other members of the team to build a strong support service. How to apply To begin your career at the Met, please click the “apply button “. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement. Completed applications must be submitted by 23:55 on 11th August 2026

Join one of the UK's fastest-growing fire and security specialists. Who we are EA-RS Group Ltd provides end-to-end fire safety, security, and compliance solutions, helping organisations keep people and buildings safe. We design, install, and maintain critical systems including fire alarms, suppression systems, and security controls across sectors such as healthcare, education, housing, and commercial properties. About the Role The purpose of a Fire Service Remedials Engineer is to be responsible for delivering planned preventative maintenance, reactive fault finding, and remedial works across a range of life safety systems. Every day will be different, giving you the opportunity to work independently, solve technical challenges, and provide an exceptional service to our customers. What You’ll Be Doing Carrying out planned preventative maintenance (PPM), reactive callouts, and remedial works Servicing fire alarm, emergency lighting, AOV, and associated life safety systems Diagnosing and resolving system faults efficiently to maximise first-time fix rates Advising customers on the outcome of service visits and recommending any remedial works required Completing service reports and certification accurately in line with company procedures Identifying non-conformances and reporting recommendations to the Service Desk for quotation Responding to emergency callouts within agreed service level agreements Managing van stock to ensure you have the equipment needed to complete jobs efficiently Supporting junior engineers and working collaboratively with the wider engineering team Attending technical and manufacturer training to continually develop your skills Acting as a professional ambassador for the business, delivering excellent customer service on every visit What We’re Looking For Proven experience servicing fire alarm and life safety systems Experience carrying out planned maintenance, reactive fault finding, and remedial works A good understanding of BS 5839 and current fire safety legislation Knowledge of emergency lighting, AOV systems, and associated life safety equipment Strong fault-finding and problem-solving skills Excellent communication and customer relationship skills The ability to work independently and manage your workload effectively A proactive approach with high attention to detail A full UK driving licence Why Join Us? Attractive salary package with company van Overtime Excellent training and development opportunities Pension scheme * Opportunity to grow within a supportive and expanding business EA-RS Group Ltd is an inclusive employer committed to equality, diversity, and creating a culture where everyone feels valued and supported. We welcome applications from individuals of all backgrounds and experiences

Join Ofwat’s Procurement Team as a Procurement Partner This is a Fixed Term Appointment running until 31st December 2027. Office Location: Birmingham (B5 4UA) or London (E14) with hybrid working About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. The water sector is entering a new chapter. Following the Independent Water Commission’s Final Report and subsequent White Paper - 'New Vision for Water', the UK government has set out a bold new direction - one that brings together expertise from across the sector to deliver better outcomes for customers and the environment. Ofwat is working in collaboration with the government and other regulators to help establish a new body for England, combining our strengths with those of the Drinking Water Inspectorate, the Environment Agency, and Natural England. We’re also continuing to engage with the Welsh Government to support future decisions for Wales. While these changes take shape, our mission remains the same: to hold water companies to account, drive performance, and ensure the sector delivers real value for customers, communities, and the environment. If you’re passionate about making a difference, this is a unique moment to join us and help shape the future of water, and together we can continue to make a positive impact. The Role The Procurement Business Partner role has an important and valuable contribution to enable us to deliver on our goals and regulatory commitments. You will act as Procurement partner to assigned directorates, supporting a wide range of stakeholders. You will provide professional customer-focused procurement direction, advice and guidance and practical support to a range of stakeholders within Ofwat. At the same time, you'll work with colleagues to develop a procurement pipeline of activity, monitoring and reviewing to ensure it is in line with financial budgets and aligned with directorate and corporate objectives. Supporting the Head of Procurement, you'll assist with the development and maintenance of the Procurement Strategy, procurement policies, templates and training materials for all our commercial activities. About You Below are some of the key essential experience, skills & knowledge required for this post: 1. Lead Criterion: Experience of Public Sector Procurement at an operational level preferably in a Business Partner capacity 2. CIPS qualification (any level) or working towards 3. A working knowledge and understanding of government frameworks and under-threshold procurement 4. A clear understanding of procurement and contract legislation and, specifically, where they pertain to a public sector environment 5. Ability to plan ahead and prioritise work effectively 6. Managing relationships with internal stakeholders 7. Ability to manipulate and analyse complex information and present key conclusions to a non-technical audience Why You Should Join Us People Centric: Our people are at the heart of Ofwat and everything we do - we ensure all voices are heard and treat each other with respect; you'll be given the autonomy and the support to do your role in the best way. Innovative Work Environment: We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration. Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our Birmingham and London offices. Good employer pension contributions. 25 days’ annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. Fees paid for membership of relevant professional bodies. Up to 3 volunteering days per year. Recognition vouchers scheme rewarding your hard work. * Generous shared parental leave and pay supporting your family life. Follow the link to apply for full details about the role. Please ensure you have submitted your application in full before the below deadline. Closing date: 23.55 on 2nd August 2026

Customer Service Advisor Salary: £24,476 + Excellent Civil Service Benefits Location: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance) Permanent | Full Time | 37 hours per week Introduction Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Customer Service Advisor. About CCW CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra). CCW values: We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative Spirit, Delivery of our Promises and being Engaged as One (PRIDE). The Role As a Customer Service Advisor, you will take full ownership of complaints that customers have been unable to resolve with their water company or retailer. You will act as the single point of contact throughout each case, balancing empathy with clear, evidence‑based decision‑making to secure fair outcomes. You will deliver a low‑effort, high‑quality experience by understanding customer needs early, communicating clearly, and progressing cases efficiently. You will also play an important role in improving services across the water sector by identifying trends, sharing insight, and highlighting both good and poor practice. Key responsibilities: Manage a personal caseload from first contact to resolution, ensuring timely progress and accurate records Investigate complaints, reviewing evidence from customers and water companies to provide balanced guidance Challenge companies where necessary to secure appropriate outcomes Communicate proactively with customers and companies, using phone contact as the primary channel Resolve complaints early wherever possible, supporting constructive conversations and mediation‑style approaches Deliver a simple, low‑effort customer journey with clear next steps and realistic timescales The Person Essential Skills & Experience: Experience in a customer‑facing role, ideally involving complaints or complex enquiries Confidence managing a caseload and progressing issues to resolution Strong analytical skills and the ability to identify key facts to guide outcomes Excellent communication skills, particularly by phone, with the ability to explain complex issues clearly and simply A calm, professional approach to difficult conversations and sensitive situations A proactive, accountable mindset focused on delivering fair outcomes and a low‑effort customer experience Benefits & Offering Hybrid working policy - 8 days per month office‑based; remainder from home (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance) 25 days annual leave plus 10½ days public and privilege holidays Flexi time is available, with the ability to accrue and take time off in lieu throughout the year Generous Civil Service Pension Health & Fitness allowance Paid allowance days for voluntary work Wellbeing Hour once a month Onsite coffee shop Free eye test every 2 years and annual flu jab How to Apply Gi Group is proud to support CCW in this recruitment campaign. If you have the expertise, judgement and commitment, we are keen to hear from you. #LI-KE1 To be considered for this role, please click on the link provided. If you would like any further information about this vacancy, please feel free to contact Closing date: 29.07.26 Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

Business Development Manager Electronic Components / Technical Sales £45,000 – £55,000 Basic + Commission (£57,000–£67,000 OTE) + Company Car Midlands covering Birmingham, Coventry, Leicester, Derby and Staffordshire Company Overview An established European electronics and electromechanical solutions provider is expanding its commercial team to support continued growth across the Midlands region. This role has been created to strengthen customer relationships, increase design-in activity and drive revenue growth across an already successful territory. Operating within the electronic components and OEM market, the business supplies high-quality products across passive components, sensors, power solutions, thermal management, connectivity and electromechanical technologies. The organisation works closely with engineering and procurement teams to support innovative product development and long-term customer projects. Job Overview A Business Development Manager is required to manage and grow an established Midlands territory within the electronic components and technical sales sector. The role sits within the external sales function and focuses on developing long-term customer relationships, influencing engineering projects from concept through to implementation and increasing revenue through specification and design-led sales activity. Success in the position will come from growing existing business, identifying new opportunities and building strong engagement across technical and commercial stakeholders. Key Responsibilities Develop and grow sales across an established Midlands territory within electronic components and electromechanical solutions Build relationships with design engineers, procurement teams, project managers and key decision makers Drive design-in and specification sales activity across OEM and engineering-led environments Manage projects through the full sales lifecycle from concept through to implementation Increase revenue opportunities within existing accounts and identify new business opportunities Reactivate dormant accounts and convert prospective customers into long-term clients Deliver accurate pipeline management, forecasting and CRM reporting Conduct customer meetings and site visits across the Midlands territory Provide market intelligence and customer insight to support wider business growth Person Specification Proven experience within technical B2B sales, electronic components, engineering solutions or OEM sales environments Previous experience selling products such as electronic components, sensors, connectors, power solutions, automation products or related technologies would be advantageous Experience managing long sales cycles and specification-led or project-based sales activity Strong commercial and relationship management skills with the ability to engage technical and non-technical stakeholders Technically curious with the ability to understand engineering discussions and customer requirements Self-motivated, resilient and comfortable working in a field-based environment Full UK driving licence Job Benefits £45,000–£55,000 basic salary Realistic commission structure with £60,000–£65,000+ OTE Company car Pension contribution with company match up to 10% 25 days holiday plus bank holidays, increasing with service Private medical insurance and healthcare cash plan Death-in-service cover 24/7 GP support, travel insurance and employee assistance programme Structured product training and long-term career development opportunities Established territory with existing customer base and strong growth potential Next Steps For more information or to discuss the opportunity in confidence, apply today or contact us directly to arrange a confidential conversation. ASPLIV

Research Manager Salary: £37,578 + Excellent Civil Service Benefits Location: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance) Permanent | Full Time | 37 hours per week Introduction Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Research Manager. About CCW CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra). CCW values: We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative Spirit, Delivery of our Promises and being Engaged as One (PRIDE). The Role The Research Manager is responsible for delivering CCW's research programme, ensuring that all research is robust, credible and aligned with organisational priorities. The role manages externally delivered research projects, and ensures findings are translated into actionable insight that strengthens CCW's evidence base and informs policy, engagement and consumer advocacy. Key responsibilities: · Manage CCW's research portfolio from proposal through procurement, delivery · Identifying and developing research solutions and opportunities for research innovation · Translate research briefs into procurement specifications in line with the Procurement Act · Represent CCW on externally led research working groups and workshops · Ensure all research complies with the Market Research Society (MRS) Code of Conduct and maintain up‑to‑date research skills Develop CCW's evidence base to maximise insight: Identify key issues within research findings and shape the narrative for insight reports Join up evidence across projects, including consumer panels, identifying contradictions, gaps or new questions and proposing further testing Produce specific insight reports throughout the year, grounded in robust research Lead CCW's assessment of water company consumer engagement: Identify comparative engagement approaches used by water companies during business planning, highlighting gaps, inconsistencies and good practice Provide evidence‑based recommendations to strengthen consumer engagement across the sector The Person Essential Skills & Experience: Project management experience Recent experience in customer research and a range of research techniques Educated to degree level (or equivalent) Member of the Market Research Society, or willingness to obtain membership within six months Strong analytical skills and ability to interpret qualitative and quantitative findings Excellent written and oral communication skills Research development skills and strong IT capability Benefits & Offering Hybrid working policy - non contractual policy of minimum of 8 days per month office‑based 25 days annual leave plus 10½ days public and privilege holidays Flexi time is available, with the ability to accrue and take time off in lieu Generous Civil Service Pension Health & Fitness allowance Paid allowance days for voluntary work Wellbeing Hour once a month Onsite coffee shop Free eye test every 2 years and annual flu jab How to Apply Gi Group is proud to support CCW in this recruitment campaign. If you have the expertise, judgement and commitment, we are keen to hear from you. To be considered for this role, please click on the link provided. If you would like any further information about this vacancy, please feel free to contact #LI-KE1 Closing date: Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

Sales and Customer Service Advisors – Use Your Waitressing or Barista Experience Do you have experience in industries such as waitressing or as a barista? Do you have strong customer service skills that you would like to use as a Sales and Customer Service advisor? Have your hours been reduced within waitress work, hospitality, or customer-facing roles, and are you now looking for an opportunity as a Sales and Customer Service advisor? Our client is a Sales and Marketing Company known for delivering excellent customer service while achieving high volumes of customer acquisitions. They are currently seeking enthusiastic individuals with waitress, hospitality, retail, or customer-facing experience who are interested in customer engagement activities and helping to grow their clients' customer base through marketing campaigns. They value individuals who are enthusiastic about Sales and Customer Service and who enjoy working with customers in a professional environment. Requirements for this Sales and Customer Service advisor opportunity: Excellent communication skills Experience in industries such as retail, hospitality, customer service, or similar customer-facing roles may be beneficial As a Sales and Customer Service advisor, you should be self-motivated, hardworking, and results-focused Professionalism when interacting with customers What's available: Uncapped commission potential Recognition based on results achieved Opportunities to work across marketing and customer service campaigns Flexible working arrangements A professional and sociable environment Full-time equivalent hours are available. Earnings are directly linked to results achieved. Previous experience is not essential, although applications from individuals with backgrounds in retail, hospitality, customer service, and similar sectors are welcomed. This is a self-employed position where you will be representing clients through residenital-based fundraising campaigns for non profit clients. Earnings are on a brand awareness fee (where applicable) plus commission, offering uncapped earning potential. All candidates must be aged 18 or over. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem suitable for you. For more information, please see our website before applying

Your new company We are looking for enthusiastic and customer-focused Customer Service Advisors to join our Housing Repairs and Tenancy Services team.In this role, you will be the first point of contact for residents calling about a wide range of housing-related issues. These enquiries can range from routine repairs, such as broken windows and faulty doors, to emergency situations including burst radiators, serious leaks, fire hazards, and other urgent health and safety concerns. Your new role You will be responsible for gathering accurate information, assessing the nature and urgency of each enquiry, and ensuring residents receive the support they need. This may involve resolving issues directly, arranging repairs, or liaising with specialist housing teams and contractors to ensure problems are addressed quickly and effectively. Answer incoming calls relating to housing repairs and tenancy enquiries.Accurately record details of reported issues and assess repair priorities. Identify emergency and non-emergency repairs in line with company procedures. Provide clear advice and guidance to residents regarding their enquiry. Raise repair orders and schedule appointments where appropriate. What you'll need to succeed Excellent communication and customer service skills.Ability to remain calm and professional in challenging situations. Strong listening skills and attention to detail. Experience working in a contact centre, customer service, housing, or repairs environment is desirable but not essential. What you'll get in return You will receive weekly pay at the rate of £13.45 per hour, inclusive of holiday. This role is fully in office based in Birmingham for the first 8 weeks during training. After the 8 weeks, this will be a remote role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Customer Service and Sales Opportunity Looking for a change from hospitality or bar work? If you're seeking an opportunity that allows you to utilise the customer service and sales communication skills you've developed in hospitality, bar, restaurant, or hotel environments, this could be a great fit. An established sales and marketing organisation is seeking individuals with strong people skills to represent clients through face-to-face customer engagement activities with customer service and sales. Experience gained in hospitality and customer service and sales roles can be highly transferable to this opportunity. Individuals with backgrounds in bars, restaurants, hotels, hospitality, and customer service and sales often bring valuable communication and interpersonal skills that can be applied within this environment. What's Available: Immediate start opportunities with Customer Service and Sales Uncapped commission potential National and international travel opportunities Recognition and incentives based on results * A professional and sociable environment This opportunity involves representing clients through face-to-face residentail campaigns on behalf of non-profit organisations within customer service and sales. Previous experience is not essential. Individuals from a variety of customer-facing backgrounds, including hotel reception, waiting staff, hospitality management, retail, and customer service roles, may find their existing skills well suited to this opportunity. This is a self-employed, brand awareness fee plus commission opportunity, with earnings based on results achieved. If you believe your customer service and sales and communication skills would be well suited to this opportunity, please submit your CV and contact details for consideration. Please note: By applying to this advert, you acknowledge that our privacy policy applies and consent to Inc Recruitment sharing the information you provide with its client for the purpose of discussing this or other potentially suitable opportunities

Job Title: Collections Assistant Location: Birmingham Salary: £24,521 - £26,093 per annum - SS1 Job type: Permanent; full-time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: To carry out debt collection activities efficiently and effectively in line with the current organisation's policies and procedures. To monitor assigned accounts and identify overdue payments or unallocated balances. The role will involve communicating with debtors via phone, email and in person to determine the reasons for non-payment and following processes to find resolutions. The successful candidate will demonstrate: Excellent customer service Accuracy and attention to detail Problem solving & finance experience Ability to work on own initiative and part of a team So, if you are interested in joining us, apply now. Benefits: Generous allocation of annual leave 29 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government/Teachers' Pension Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including technology home and cycle. Heavily-subsidised on-site car parking in central Birmingham Hybrid working opportunities * Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 2nd August 2026. Interview Date - TBC. Please click APPLY to be redirected to our website to complete an application form. Candidates with experience of: Credit Controller, Accounts Receivable Officer, Collections Officer, Debt Recovery Officer, Credit Control Administrator, Accounts Receivable Administrator, Finance Assistant, Finance Officer, Billing and Collections Officer, Revenue Officer, Income Recovery Officer, Customer Accounts Officer, will also be considered for this role

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ London or UK Remote | 💰£125,000-£155,000 (dependent on experience) + Stock Options + | ✨ ⭐Our User Research team.. Our mission is to make money work for everyone. Our research team is pivotal in helping us achieve that mission. Our research team at Monzo is currently made up of around 20 User Researchers, who spend most of their time embedded in multi-discipline teams focusing on different areas, like Wealth products, Borrowing products or Operations. We also have a small research leadership team, and a research operations lead who makes sure we're set up to do our jobs and have the space to innovate safely. The team User Research team is led by Katherine Vaughan who is Director of User Research. Our discipline lives in the Design team at Monzo, along with Product Design and Brand Design. Design is lead by our Chief Design Officer, Vuokko Aro. Find out more about how we work on the Monzo Design _. What you’ll be working on: • Managing a team of user researchers focusing on expanding into new markets, • Driving our approach to new markets by applying first-principles thinking while making use of existing knowledge and localisation tools, • Keeping stakeholders across Monzo informed about the specific needs of consumers and businesses as we expand and making sure action is taken as a result, • Increasing visibility of key research insights, • Working in partnership with the Director of Research to make sure everyone in the research team is working on the highest impact areas, and individuals have autonomy to make those decisions where possible., • Understanding your direct reports well, so you can place them where they fit, for impact, growth and happiness., • Developing sustainable ways of nurturing all talent within the Research team., • Leading forums that allow the whole research team to feed into decisions and shape the team., • Working with Research Operations and the Research Director to scale team systems and processes as we grow., • Continually raising the standard of research through timely feedback, and improved processes and rituals., • Hiring brilliant, diverse User Researchers, and ensuring a smooth onboarding process for them., • Making sure the team has an active presence in the external community and is appealing to a diverse set of researchers. Your day-to-day • Work within a critical business area to develop and deliver a product strategy, including building a deep understanding of customer needs and market opportunities, and how we’ll differentiate ourselves and grow., • Providing support for direct reports, through clear development goals, timely updates and feedback, and regular 1:1s., • Collaborate with and influence key stakeholders across the organisation, including the wider product teams, company leadership, marketing, compliance, legal, regulatory affairs and more to get alignment and support for the strategy., • Work closely with design, product, marketing data and engineering leadership in your areas to set the right conditions for the teams to do their best work and problem solve our key customer needs., • Shaping development practices, like progression frameworks, across the wider team., • Taking an active role in our Design Leadership team., • Continually educating everyone at Monzo, including senior stakeholders, on what research can and can’t be used for. You should apply if: • You have experience working as a User Researcher Manager in a high growth product or technology organisation, • You have experience expanding products into new countries, leading user research for expansion efforts, • You have experience and a deep understanding of the types of decisions and methods to take when tailoring products for local markets, • You enjoy bringing momentum to projects, unblocking progress and focusing on achieving the most exciting outcomes (not the fanciest outputs), • You care about the quality of the product that sits in our users’ hands, and the overall experience they have with Monzo, • You’ve worked collaboratively with other disciplines like Data, Product and Design, • You’re an experienced coach, mentor and leader of seasoned User Researchers, • You’re happiest when the people in your teams feel supported, are growing, and can work effectively, • You have an approachable and supportive leadership style when you’re needed, but you also empower direct reports to work autonomously, • You have experience teaching and coaching non-researchers about research, • You have demonstrable experience making decisions that promote diversity and inclusion, • You have experience making use of marketing insights, quantitative user research, product data and a range of other insights for better decision making Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌What’s in it for you 💰£125,000-£155,000 ➕ share options ➕ benefits ✈️ We’ll help you relocate to the UK. ✅ We can sponsor your visa. 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! _ The Interview Process: Our interview process involves 3 main stages: • Recruiter call (30 minutes), • Research Leadership & Ways of Working (1 hour), • Final loop: People Management (1 hour) + Influence and Impact (1 hour) Our average process takes around 2-3 weeks but we will always work around your availability. #LI-LT1 #LI-REMOTE Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

About Us Antavo is a rapidly growing, VC-backed scale-up disrupting the loyalty management market with its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform. The Team The Antavo Team is a passionate, dynamic, innovative and fun-loving professional team. From consultative salespeople to savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus: our customers. Customers are at the heart of everything we do, and we pride ourselves on always taking an innovative, customer-centric approach to creating the right experiences, products, and content for them. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are passionate, fearless and entrepreneurial. If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you! The Role We are looking for a Senior Technical Account Manager to act as a trusted technical advisor for Antavo’s strategic customers. This role is focused on long-term customer success, technical adoption, platform stability, solution optimisation, and proactive risk management. You will work closely with customers after go-live to ensure their Antavo setup remains scalable, reliable, and aligned with their evolving business and technical needs. You will combine strong technical understanding with excellent customer-facing communication skills. You should be confident discussing integrations, APIs, data flows, configurations, release impacts, platform behaviour, technical risks, and best-practice recommendations with both technical and non-technical stakeholders. A key part of this role is developing and maintaining a strong command of the Antavo platform. You should be able to understand complex customer setups, advise customers on optimal platform usage, troubleshoot technical topics, and act as a bridge between customers and internal teams. This role may require occasional customer travel for strategic workshops, technical reviews, Executive Business Reviews, or ad-hoc planning sessions when required. Candidates should preferably be based in the EU region or a timezone that allows strong overlap with European customers. HI THERE, I’m Shariq Ahmed Head of Customer Success here at Antavo We are a product-driven company. Our team is made up of passionate, smart people who help our customers achieve their goals by providing guidance, support, and strategic partnership throughout their journey with Antavo. We are looking for a Senior Technical Account Manager to join our friendly and agile team. I’m looking for someone who can combine technical depth, customer empathy, structured problem-solving, and strong ownership to help our customers get the best out of Antavo. I’m looking forward to working with you! Your main responsibilities • Maintain strategic technical relationships with senior customer stakeholders, including Engineering leadership,, • Architecture teams, Digital leadership, Product leadership, and C-level executives where relevant., • Act as the executive-level technical advisor for assigned strategic customers, helping customers align their technical roadmap and operational strategy with Antavo capabilities., • Lead technical alignment discussions related to scalability, architecture evolution, operational maturity, governance, and long-term platform strategy., • Represent Antavo in high-impact customer discussions involving technical escalations, strategic initiatives, platform evolution, or executive-level technical governance., • Provide strategic technical guidance and coordination across customer teams and internal Antavo departments, while ensuring ownership and follow-through of critical technical topics, • Act as the primary strategic technical advisor for assigned enterprise and strategic Antavo customers after go-live, • Build and maintain strong relationships with customer technical, business, and executive stakeholders, including Engineering leadership, Product teams, Architects, CRM, Digital, and C-level stakeholders where relevant, • Develop a high level understanding of each customer’s Antavo setup, integrations, data flows, configurations, environments, and business use cases, • Proactively identify technical risks, limitations, dependencies, adoption gaps, and optimisation opportunities, • Guide customers on best practices for platform usage, integrations, configuration, scalability, performance, and operational efficiency, • Translate technical concepts, trade-offs, risks, and recommendations into clear, customer-friendly guidance, • Act as a bridge between customers and internal teams such as Customer Success, Customer Operations, Support, Engineering, Product, Professional Services, and Implementation, • Preserve customer context internally and ensure technical topics are clearly documented, owned, and followed through, • Support customers through platform changes, upgrades, new feature adoption, and release-related questions, • Contribute customer feedback, technical insights, and recurring pain points into Product and Engineering discussions, • Partner with Customer Success Managers to support customer health, retention, value realization, and expansion opportunities, • Participate in Executive Business Reviews, technical reviews, workshops, and ad-hoc success planning sessions when required, • Help customers increase their self-service usage of the Antavo platform and Backoffice, • Create or contribute to internal and customer-facing documentation, playbooks, technical notes, and best-practice materials, • Support internal process improvements, technical account management playbooks, automation, and scalable ways of working, • Use AI tools where relevant to improve productivity, analysis, documentation, reporting, and customer communication, • Continuously deepen product, technical, loyalty, SaaS, and customer domain knowledge You should have • Proven experience building and maintaining relationships with senior technical and executive stakeholders, including CTOs, Heads of Engineering, Architects, Digital leaders, and enterprise decision-makers., • Strong ability to balance technical depth with strategic customer engagement and executive communication., • Experience acting as a trusted advisor for enterprise customers in complex, multi-stakeholder SaaS environments., • Ability to lead strategic technical conversations focused on scalability, operational maturity, technical governance, and long-term platform evolution., • Proven experience in a senior customer-facing technical role within a B2B SaaS environment, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, Customer Success Engineer, or similar, • Strong experience working with technical SaaS products and live customer environments, • Excellent communication and relationship-management skills, with the ability to earn and maintain customer trust, • Ability to explain technical topics clearly to both technical and non-technical audiences, • Strong problem-solving skills with a structured, analytical, and pragmatic mindset, • Experience working with integrations, APIs, data flows, web technologies, technical configurations, and production systems, • Ability to understand complex customer setups and identify risks, dependencies, and improvement opportunities, • Strong ownership and task prioritisation skills across multiple strategic customers, • Experience collaborating with Product, Engineering, Support, Customer Success, and Implementation teams, • Familiarity with issue and project-tracking tools such as Jira, • Understanding of software development processes, release cycles, incident handling, and escalation management, • Calm and confident approach in escalated, ambiguous, or high-impact customer situations, • Comfortable working in a remote, international SaaS environment, • Hands-on experience using AI tools to improve or automate internal processes, workflows, documentation, reporting, analysis, or customer-facing operations., • Built and showcased at least one practical AI-enabled project, workflow, or automation, with the ability to explain the problem solved, tools used, impact achieved, and lessons learned, • Willingness and ability to travel approximately 30-40% across the EU & NAM region for customer meetings, Executive Business Reviews, workshops, and ad-hoc technical training sessions Nice to haves • Experience with loyalty technology, CRM, MarTech, customer engagement platforms, e-commerce, or digital marketing technology, • Experience with loyalty business use cases such as points, tiers, rewards, campaigns, personalization, segmentation, omnichannel engagement, and member lifecycle, • Experience with RESTful APIs, SDKs, JavaScript frameworks, webhooks, authentication methods, and data integrations, • Good understanding of databases, including SQL and NoSQL concepts, • Experience working with e-commerce platforms such as Magento or Shopify, • Familiarity with marketing CRM or automation platforms such as Salesforce, Emarsys, Braze, Bloomreach, or similar, • Experience supporting enterprise or strategic customers, • Experience participating in technical workshops, solution reviews, Executive Business Reviews, or customer architecture discussions, • Experience improving technical account management processes, playbooks, dashboards, documentation, or automation workflows, • Previous experience in customer success, professional services, solutions engineering, or implementation consulting Benefits • The opportunity to quickly advance in your career, • AntavoCare health insurance benefit, • International vibe: our working language is English, and we have 100 colleagues from 8 different nationalities, • A dynamic, no corporate-BS environment to learn, grow, and really make an impact, • You will have a strong team around you to support you in reaching your goals Why our team loves working at Antavo • “Antavo is remote-first, so I can work from my home, which means a lot to me. We regularly meet in-person.”, • “Truly international vibe, with different nationalities working on one mutual goal.", • "I love my comfortable environment (no dress code, flexible working hours, company retreats, etc)", • "People here like my bad jokes." At Antavo every person is a unique personality working towards the same goal, creating a thriving business. It’s very important for us that everybody has a place and a voice on projects and goals, no matter the race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability. We create and empower a diverse culture, as we know it encourages creativity and innovation. _ _

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at _! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife The Customer Care team is a specialised group within Zopa’s highly recommended Specialist Operations. They assist with the most vulnerable and complex cases to support customer needs, maximise customer rehabilitation, and provide bespoke solutions, guidance, and professional help. You will be joining a friendly and supportive team that works with all operational areas and oversees Zopa’s vulnerable customers across all products, including UPL, Credit Card, and Auto. This core team are Zopa’s elite Customer Champions and put the customer at the heart of everything we do by handling each case with the utmost care and consideration. Are you interested in working across all operations and products? Do you have experience in handling difficult conversations? Are you passionate about customers and ensuring the right outcomes? Are you self-motivated and able to manage your own workload? This is a hybrid role, with one day a week in the office. Please note, you’ll be required to work shifts from Monday to Friday: 08:00–16:3009:00–17:3010:00–18:3011:30–20:00 • Building and maintaining one-to-one (121) relationships with customers, • Completing customer reviews via preferred communication channels such as email, live chat, and outbound dialing, • Receiving inbound calls from customers and internal teams regarding queries, complex cases, and setting up bespoke arrangements, • Responding to customer and third-party emails within a 3-day SLA, • Reaching reasonable conclusions based on evidence provided and proposing suitable customer outcomes, • Handling administrative work related to correspondence from third parties such as debt management companies, insolvency practitioners, and Phillips & Cohen, • Completing and reviewing income and expenditure forms with the aim of agreeing realistic payment plans based on borrower affordability, • Signposting customers experiencing financial difficulties to not-for-profit debt agencies, • Signposting vulnerable customers to non-profit charities such as Samaritans, • You will have previous experience working in a customer-focused environment, ideally with telephone/call centre duties in a customer service or collections role., • You must be able to deal calmly with conflict and handle the challenges of difficult conversations., • You must be able to communicate complex issues in a concise and straightforward manner., • You must demonstrate commitment to and pride in delivering high-quality service., • You will be familiar with FCA regulations, GDPR, and FG21.1 regulation., • You will have excellent oral and written communication skills, able to draft well-structured, clear responses across digital platforms., • You must be confident using Microsoft Office applications such as Outlook, Excel, and Word., • You will be an excellent team player who can also work independently and adapt well to change., • You are compassionate, grounded, logical, and objective; able to follow through on difficult decisions.We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz. At Zopa we value flexible ways of working.We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office one day a week. You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. *Subject to having the right to work in the country of choice Diversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to_and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to _, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Engineering Manager, Voice Media. About the job We're looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You'll drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology. Responsibilities In this role, you’ll: • Lead a team of senior engineers developing Twilio's next-generation media processing stack, • Drive technical architecture decisions for low-latency, high-throughput media systems, • Collaborate with product, platform teams, and other engineering teams to define technical roadmaps, • Establish engineering excellence through code quality standards, testing practices, and operational reliability, • Mentor engineers and provide technical guidance on complex media processing challenges, • Balance technical debt reduction with feature development while maintaining service reliability, • Build and evolve systems handling real-time media processing at scale, • Own service performance metrics, reliability targets, and continuous improvement initiatives, • Partner with engineering leaders to align media platform capabilities with broader Voice strategy, • Make key technology stack decisions that impact Twilio's media processing capabilities Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: • 5+ years of engineering management experience leading teams building distributed systems, • Understanding of Voice/VoIP infrastructure and media handling challenges, • Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs, • Deep understanding of systems design, microservice architecture, and cloud infrastructure, • Experience managing complex technical tradeoffs between reliability, scalability, and feature development, • Track record of successfully delivering critical infrastructure projects with significant technical complexity, • Experience in improving developer velocity using AI tools, • Strong knowledge of performance optimization, reliability engineering, and operational excellence, • Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences, • Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields Desired: • Experience with SIP, RTP/RTCP or other communications protocols, • Familiarity with media codecs, transcoding, packet loss concealment, and audio processing, • Background in building low-latency, globally distributed systems, • Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer, • Experience in building Voice AI products, • Knowledge of cloud infrastructure on AWS or similar platforms, • Prior experience in telecommunications or communications platforms Location This role will be remote Ireland or UK. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, _ Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Want a soul-sucking call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together. ⚡ It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way. • ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache., • 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast., • 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time., • 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense., • ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like., • 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact., • ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better., • 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches., • 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best., • 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future., • 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen, • 💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions., • 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time. What’s in it for you? 👀💡 💻 Hybrid working – for those out of training & performing well, you can WFH 2 days.🚗 EV salary sacrifice – drive electric & save 💰 🚴 Cycle-to-work scheme 📈 Share options – own a little piece of the pie 🥧 🍏 Fully stocked kitchens – snacks = fuel = happiness 🎉 Weekly ‘Family Dinner’ catch-ups Sound like your kind of place? We want to hear from you A bit about the role:Location - Central London (Oxford Circus)Our need - Immediate startersSalary - £28,000Hours - Full Time Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect - First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at _ and we’d love to help! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Want a soul-sucking call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together. ⚡ It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way. • ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache., • 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast., • 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time., • 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense., • ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like., • 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact., • ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better., • 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches., • 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best., • 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future., • 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen, • 💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions., • 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time. What’s in it for you? 👀💡 🚗 EV salary sacrifice – drive electric & save 💰 🚴 Cycle-to-work scheme 📈 Share options – own a little piece of the pie 🥧 🍏 Fully stocked kitchens – snacks = fuel = happiness 🎉 Weekly ‘Family Dinner’ catch-ups Sound like your kind of place? We want to hear from you A bit about the role:Location - Home based roleOur need - Immediate startersSalary - £24,600Hours - Full Time Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect - First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at _ and we’d love to help! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by ITOps/SecOps teams, consulting pentesters, and MSSPs and MSPs. We are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools, false positives resulting in alert fatigue, blind spots, "checkbox” security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results. The Account Executive – UK Public Sector is a key role responsible for driving sales growth and expanding _'s footprint across UK public sector organisations. The focus is on acquiring new accounts within local government (non-defence), local NHS and healthcare bodies, local authorities, blue light services, and higher education institutions — building strong relationships, ensuring customer satisfaction, and driving long-term retention. The successful candidate will have a proven track record in selling cybersecurity technologies to UK public sector buyers, navigating government procurement frameworks, and exceeding sales quotas consistently. They will also be adept at establishing and nurturing Channel Partner relationships, with pre-existing connections with key public sector resellers and system integrators in the region being a crucial requirement. Public Sector Sales Experience: Minimum of 5 years of successful sales experience in the cybersecurity or technology industry, with at least 2 years selling directly into UK public sector accounts (e.g. central government departments, NHS trusts, local councils, emergency services, or higher education). Introduction of New Solutions: Demonstrated success in introducing and selling new, disruptive cyber software solutions to risk-averse public sector buyers. Quota Achievement: Proven ability to exceed sales quotas consistently quarter over quarter. Government Procurement Expertise: Strong working knowledge of UK public sector procurement frameworks including G-Cloud (Crown Commercial Service Digital Marketplace), Crown Commercial Service (CCS) agreements, and other relevant framework vehicles. Compliance & Standards Awareness: Familiarity with UK government cybersecurity standards and initiatives including Cyber Essentials, Cyber Essentials Plus, NCSC guidance, and the Public Sector Network (PSN) standards. Go-to-Market Planning: Can build, present, execute and adapt a business plan to surpass the bookings quota and that unites all demand generation functions e.g. Channel, Marketing etc. Marketing: Take a proactive role in developing and running marketing activities including events, messaging and customer advocacy Channel Partner Management: Experience in establishing and monetising strong Channel Partner relationships, with existing relationships with public sector-focused resellers, system integrators, or consultancies being essential. Sales Process Management: Proficiency in managing all aspects of the sales cycle, including qualification, proof of value, forecasting, negotiation, and deal closure — including longer public sector procurement cycles. Post-Sales Management: Ability to manage and drive the post-proof of value ROI process. CRM and Pipeline Management: Experience in accurately tracking and managing customer information in a company-provided CRM, and maintaining an accurate pipeline and forecast in Salesforce (SFDC). Product Presentation and Demo: Capability to present and demonstrate _ solutions effectively in both virtual and in-person meetings with technical and non-technical stakeholders, including IT leads, CISOs, and senior procurement officials. Independent and Team Player: Demonstrated ability to work independently while collaborating effectively with distributed sales, support, and success teams. Sales Methodology: Familiarity with Challenger or Question-Based Selling methodologies. MEDDPICC training is valued but not mandatory. Sales and Marketing Tools: Familiarity with sales enablement tools including Salesforce, , , LinkedIn Sales Navigator, ZoomInfo, and Slack. Sales Experience: Minimum of 5 years in a sales role in cybersecurity or SaaS technology, with a clear focus on public sector accounts Industry Experience: Preference of a minimum of 2 years working in the UK Public Sector for a SaaS or Cybersecurity vendor Public Sector Network: Established relationships with decision-makers across UK public sector verticals such as NHS, NHSX, local government, higher education, or blue light services Education: A university degree or equivalent work experience required We are a remote working company for most roles and location. This role may require up to 50–60% travel within the UK to attend customer meetings, public sector events, and industry forums (e.g. Govtech, NCSC CyberUK). Job-related travel expenses are claimable, reviewed by your manager. Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive. Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities. Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking. Remote Work: We are a 100% remote company. Enjoy the flexibility to work in the way that supports you and brings out your best. Competitive Compensation: We offer competitive salary, equity and benefits. Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave. At Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. OTE: £200,000 – £250,000 (50/50 split) annually. The exact salary will be determined based on the selected candidate's qualifications, experience, and relevant skills. Additional Compensation: All full-time roles are eligible for an equity package in the form of stock options. You Belong Here Horizon3 is not just an equal opportunity employer - we are a community that values diversity, equity, and inclusion as fundamental principles of our culture and success. We are dedicated to fostering a workplace where everyone feels welcome and respected, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, hair length or any other legally protected status by law. Our commitment to diversity and inclusion means we strive to attract, develop, and retain a workforce that reflects the varied communities we serve. We believe that diverse perspectives drive innovation and strengthen our ability to create cutting-edge cybersecurity solutions. At Horizon3, every team member is valued and supported in an environment that encourages personal and professional growth. We welcome candidates from all backgrounds and experiences, and we encourage all qualified individuals to apply. Come be a part of Horizon3, where your unique contributions are recognized, and your potential is limitless. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Application Note In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. We’re looking for a collaborative, self-motivated Global IT Operations Manager to join our growing IT & Security team. As our Global IT Operations Manager, you’ll help scale and operate our internal IT systems, supporting a distributed, global workforce across the US, Canada and Europe, focusing on identity and access management, SaaS administration, and employee technology experience. You’ll collaborate closely with Security, People, and business stakeholders to design and deliver IT capabilities that improve efficiency, reliability, and employee productivity across the organization. • Lead and develop a distributed team of IT professionals across the US and Europe, supporting day-to-day operations and team growth, • Support IT operations across a globally distributed workforce, • Own core IT service operations, including user provisioning, access management, SaaS administration, and endpoint lifecycle management, • Manage identity and access systems (e.g., Okta), ensuring secure, scalable, and efficient access workflows, • Drive automation of IT processes such as onboarding, offboarding, and access changes using tools like Tines or similar platforms, • Administer and optimize SaaS platforms including Google Workspace, Slack, Zoom, GitHub Enterprise, and others, • Track SaaS license usage, monitor spend, and identify opportunities for cost optimisation and tooling improvements, • Partner with Security, People, and business leaders to ensure compliance, access governance, and strong employee experience, • Support the transition of IT operations from an external provider to an in-house team, improving service quality and operational visibility, • Define and track key IT metrics (e.g., provisioning speed, service quality, system usage) to drive continuous improvement, • 5+ years of experience in IT, including at least 2+ years managing IT teams or functions, • Experience administering Google Workspace or similar enterprise productivity platforms, • Strong experience managing SaaS applications, including provisioning, access control, and license management, • Hands-on experience with identity and access management systems, ideally Okta or similar SSO platforms, • Strong people leadership skills with a proven ability to coach, develop, and retain talent, • Experience with IT automation tools (e.g., Tines, BetterCloud, Zluri, or similar), • Experience managing endpoints and device lifecycle processes in a modern SaaS environment, • Ability to manage distributed teams and collaborate effectively across regions and functions, • Experience supporting or contributing to the transition from outsourced IT services to an in-house IT function, • Experience building IT processes, workflows, and operational playbooks from the ground up, • Strong interest in improving IT efficiency through automation and systems thinking, • Familiarity with IT security best practices and access governance, • Experience working in a high-growth SaaS or technology environment, • Interest in journalism, media, or social platforms, • Communicate clearly and effectively with both technical and non-technical stakeholders, • Take ownership of their work and proactively identify opportunities for improvement, • Balance speed and quality when delivering operational and systems improvements, • Approach problem solving with strong analytical thinking and sound judgment, • Work collaboratively across teams and contribute to a positive team environment, • Proactively incorporates AI tools into day-to-day work to improve productivity and accelerate delivery. Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision. • 30 minute interview with a member of our Talent Team, • A 1 hour zoom interview with the hiring manager, • Panel interviews with several team members, including a discussion of cross departmental coordination and typical IT work loads, • 30 minute executive interview This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected. For roles based in Europe, we offer a competitive salary range aligned with local market value. • The base salary for this role in the UK is between £78,000 - 92,000 GBP, • The base salary for this role in Ireland is between 52,000 - 61,000 EUR. Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate. Remote Work, Forever • Fully distributed team with a permanent remote setup, • Home office stipend, phone and internet reimbursement, coworking membership, • Virtual and in-person team bonding (lunches, events, competitions) Transparent & Fair Compensation • Competitive geo-neutral pay in the U.S., • Annual reviews to ensure equity and market alignment, • Standardized bonus or commission structure, • 401(k) with employer contributions, • Equity opportunities Health & Wellness • Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents, • 100% premium coverage for individuals on high-deductible plans, • 24/7 Virtual Care and Employee Assistance Program, • Employer-funded HSA contributions and other pre-tax benefits, • Quarterly wellness stipend and free Headspace subscription Time Off & Family Benefits • 4+ weeks of PTO, plus paid sick and mental health days, • 13 paid holidays with the option to swap for personal days, • Up to 16 weeks of fully paid parental leave Learning and Development • Transparent pathways for internal mobility and promotion, • Bi-annual performance reviews, team workshops, and leadership training, • Unlimited access to Coursera and O’Reilly, • 2 additional PTO days annually for learning and development Inclusive, Customer-First Culture • Commitment to equity and valuing diverse perspectives, • Agile, founder-led company focused on collaboration and innovation, • Trusted by 3,000+ companies worldwide Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations. While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence. #LI-Remote Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application. Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume. Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law. Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack’s HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com’ email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to _.

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍Cardiff, London or Remote (UK) | 💰 £76,500 to £95,000 + Incentive Awards tied to your performance + | Our team Our Borrowing business is growing rapidly across both existing products and the planned launch of new initiatives. Flex is an innovative credit card that gives our customers unprecedented visibility and control over their spending, offering features like flexible instalment plans and instant app management. If you are passionate about using data and agile technology to solve real-world financial problems and create a genuine feel-good factor around borrowing, this is your chance to contribute to a product that is defining the future of flexible finance. This is a high-impact, cross-functional environment where you’ll partner closely with Product, Engineering, Data Science, Finance, and Risk & Control to deliver sustainable, profitable, and responsible growth across our credit card offerings. You’ll operate at the intersection of credit risk, commercial performance, and customer experience, ensuring Monzo’s credit card products remain sustainable, competitive, and customer-focused as they scale. Your day-to-day As a Senior Credit Analyst, you’ll play a critical role in shaping Monzo’s credit strategy across credit card products. Your responsibilities will include: • Design and refine credit underwriting and limit strategies to optimise risk and growth, • Analyse portfolio performance (arrears, utilisation, revenue, losses, vintage curves) and identify actionable insights, • Build and interpret NPV and profitability models to inform strategic decisions, • Develop segmentation frameworks to identify revenue and risk pressure points, • Lead analytical deep-dives into portfolio trends and emerging risks, • Partner with Product and Engineering teams to design and test new features and strategy changes, • Evaluate the commercial and customer impact of pricing, eligibility, and limit decisions, • Present clear, structured recommendations to senior stakeholders, • Support regulatory and governance requirements, ensuring strategies align with policy and risk appetite Locations & flexible working: Our main tech hub is in London, but our data teams are based all over the UK — from Brighton to the Western Isles. We love meeting in person, but there’s no pressure to come into the office, even if you’re nearby. You’ll do your best work where you feel most comfortable. We value flexibility, connection, and wellbeing. You’ll have the freedom to work in a way that fits your life, whether that’s school drop-offs, avoiding rush hour, or making time for what matters most. Work the way that works for you at Monzo! 💼 You should apply if You have: • Experience in unsecured lending, ideally within credit cards, • A strong understanding of credit card economics (APR, utilisation, interchange, revolving behaviour, cost of funds, losses). Experience of modelling rewards cards is a plus., • Experience building or influencing credit strategies (e.g. underwriting, limit management, pricing), • Strong analytical and data capabilities, backed up by technical coding skills. SQL is a must-have, Python and Looker experience is a plus, • Experience working with NPV models, profitability analysis, and portfolio forecasting, • Confidence communicating complex analysis clearly to non-technical stakeholders, • Experience collaborating cross-functionally in a fast-paced environment, • An interest in balancing risk, growth, and customer outcomes We're on the look out for L40 Senior Credit Analysts at the moment, you can read more in our _ Interview process Our typical process is structured as: • Recruiter call, • Initial hiring manager call, • Take-home task, • Final interviews - (3x) including case study, role-specific, and behavioural interviews Our average process takes around 3-4 weeks but we will always work around your availability. What’s in it for you 💰£76,500 to £95,000 + Incentive Awards tied to your performance + _ ✈️ We can help you relocate to the UK ✅ We can sponsor visas 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. 📚 Learning budget of £1,000 a year for books, training courses and conferences ➕ And much more, see our full list of benefits_ #LI-LG1 #LI-Remote Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Hi, we’re Penfold 👋 Penfold is building the pension of the future. We’re dragging the multi-trillion-pound pension industry out of the dark ages with its outdated products and poor service. Think about how challenger banks have changed banking. We’re demystifying pensions to make them universally accessible, engaging, and easy so we can help everyone save enough for later life. We’re growing a team of 60+ builders across London and Tallinn, backed by some of the world’s leading fintech investors. We’ve raised over £20 million, manage more than £800m in pensions for over 100,000 savers and thousands of employers. We’re on track for profitability next year and growing really quickly, named recently as the only pure-play pension company in Sifted’s 100 fastest growing startups in the UK&I. 🤑 Competitive salary - ranging from £70k-80k. 💸 10% Pension contribution (all from Penfold) - you don't need to match this, and it is on top of your salary. 📈 Meaningful share options - you’ll own a part of Penfold and share in our success! 🏝️ Unlimited holidays - we’re interested in outcomes, not how many holidays you go on! 🏥 Medical insurance - through Vitality you get access to Private GPs, Physio, Counselling services and great discounts and offers (think 50% off Virgin Active or PureGym memberships, free Apple Watches). 🧑‍💻 Hybrid working - we like people to come into our office at least a couple of days a week to collaborate (so it would be great if you lived within reach of London), but we trust you to get your work done in whatever environment suits you. We have quarterly in-person team socials to ensure we all stay connected and regular optional meetups too! 🏢 Great community office - a wonderful private office near Borough Underground station with free gym and other great benefits. Free snacks, coffee, drinks and company lunch once a week. 🖥️ Best-in-class equipment - MacBook and any WFH equipment you need. 🚴 Cycle to work scheme plus a host of other benefits - see here: https://getpenfold.com/careers About the role We’re looking for a Product Manager to own key customer-facing outcomes, starting with pension transfers, contributions and other critical flows that drive LTV and help our customers save with confidence. You’ll be responsible for the full product lifecycle in your area, from identifying and framing problems, to shaping the roadmap, leading discovery, managing delivery and iterating post-launch to deliver outcomes for our customers and our business. You'll have strong support from the Head of Product and peers across the team, and you’ll play a vital role in helping us scale both our product and how we work as we grow. You will: • Own critical customer-facing outcomes, flows and be responsible for key results, • Set the pace; we’re a start-up and have a serious bias for action, • Lead continuous discovery, • Define success metrics, ask sharp data questions and analyse results to surface opportunities, • Run generative research to deeply understand our customers and inform product direction, • Frame and map opportunities to guide prioritisation and trade-offs, • Break down initiatives into smaller bets to accelerate learning and time-to-value, • Collaborate closely with Engineering, Design, Ops, Sales and other teams to ensure smooth delivery and alignment, • Be accountable for predictable delivery and ongoing iteration in your area About you You will have: • Demonstrable experience discovering and delivering successful products with measurable impact, • Confidence in using data independently to inform a broad range of decisions, • A deeply customer centric mindset, • Experience working in highly autonomous, accountable, cross-functional teams, • Experience working with a continuous product discovery approach and outcome-focused development, • A strong ability to use feedback loops and success metrics to guide learning and iteration, • Clear, structured written and verbal communication with technical and non-technical audiences, • A genuine interest in helping people save more for later life Ideally you have previous experience… • Working on B2C or B2B2C apps with tens or hundreds of thousands of users, • In fintech or a highly regulated industry, • Navigating complex operational workflows, • In start-ups or scale-ups, especially during periods of fast growth You do not need to meet all of the above criteria in order to apply! If you’ve read this far and are excited about the opportunity, but are missing some of the experiences we’ve listed, we strongly encourage you to apply regardless. • We’ll have a 45 minute introductory call to properly introduce you to Penfold, find out more about your experience so far and career aspirations, and make sure you get a chance to ask any questions you might have, • The next stage would be a 90 minute exercise/task which is done over a video call at a time that suits you, • Finally, we’ll organise some sessions with some team members from inside and outside Product & Engineering for a few conversations about how we work together and what to expect day-to-day. You’ll also have the opportunity to ask them questions directly For more info, feel free to reach out to George Cleal, our Head of Product. We are 100% committed to building a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you. If you have questions about the role, the company, or the interview process, please let us know and we’ll be happy to answer.

Description Ripjar was founded by veterans of GCHQ to bring national security-grade intelligence tools to the fight against financial crime. Financial crime funds human trafficking, terrorism, corruption and sanctions evasion on a global scale, and the organisations on the front line need technology built to match the threat. Today, Ripjar's AI-native software and data fusion products are used by governments, the world's largest banks, and global enterprises to automate the detection, investigation and monitoring of serious financial crime. Every day, hundreds of customers and thousands of daily active users rely on the platform to screen hundreds of millions of names for risk in real time, prevent money laundering and stop terrorist financing. If you want your work to matter, this is where it happens. We are a remote first team, with a head office based in Cheltenham. This position is open to UK wide candidates. If you are based near Cheltenham, you are more than welcome to work from our office at any time. The role: We're looking for a Revenue Operations Manager to help enable our commercial team through a period of significant change combined with fantastic growth: embedding AI into how we plan, sell and retain, while raising the efficiency bar set by our leadership and investors. Reporting to the Chief Revenue Officer, you will be responsible for ensuring that Ripjar builds, enables and governs best-in-class revenue processes across marketing, sales and customer success. You will own the operational systems that turn our growth strategy into measurable execution: the data, technology, processes, disciplines, and increasingly the AI agents that work alongside our commercial team. This is a senior, high-visibility individual contributor role, partnering directly with the executive team and acting as the: bridge between commercial leadership and the board's view of revenue performance. Key responsibilities : Revenue planning: Own the annual planning cycle end-to-end, including capacity, territories, quotas and compensation, and align this with the wider commercial plan across Marketing and Customer Success. AI orchestration and commercial transformation: Lead the design, deployment and governance of AI workflows and agents across the commercial team and within RevOps's own operations. Run a continuous cycle of evaluating, piloting, scaling and retiring tools, and prove the business impact of each. Change management: Lead the change programme that lands new processes, tools and AI workflows across the commercial team, including communication, training, adoption metrics and reinforcement. Data, systems and tech stack: Own the commercial data model, governance and quality standards that make our reporting trustworthy and our AI agents reliable. Own the wider commercial tech stack: Salesforce and the surrounding tools: including selection, negotiation, implementation and supplier management. Process discipline and cadence: Define, run and lead the operating cadences that hold the commercial team to account: pipeline reviews, forecasting, win/loss reviews and QBRs. Monitor process compliance, surface non-adherence and bottlenecks to leadership, and maintain standards when under pressure. Performance, KPIs and forecast accuracy: Define and instrument the commercial KPIs that matter to leadership and the board, including pipeline efficiency, CAC payback, NRR, gross retention and forecast accuracy. Drive measurable improvements against benchmarks. Pricing: Own pricing frameworks, deal desk and discount governance, ensuring consistent application across deals and protecting commercial margin. Enablement and SKOs: Develop and maintain the Sales Playbook, and support the planning and delivery of company kick-off and enablement events. Reporting and board-level storytelling: Deliver the monthly, quarterly and board-level reporting cadence, producing the data narratives that arm leadership with credible, defensible stories to take to the board. Requirements What we're looking for : • Demonstrated experience leading commercial transformation in an enterprise software scale-up, including at least one full annual planning cycle owned end-to-end., • A track record of designing, deploying and measuring AI workflows in a commercial setting, both for the commercial team and within RevOps itself, including data preparation, governance and driving adoption., • Proven experience leading change management across a commercial team, with the ability to translate complex process and technology change into clear, actionable messaging for different audiences., • A strong grounding in modern commercial KPIs and benchmarking, including pipeline efficiency, CAC payback, NRR, gross retention, magic number and forecast accuracy., • Strong presentation and data-storytelling skills, with an instinct for the narratives leadership needs to take to the board each quarter: and the discipline to back them with credible numbers., • A good working knowledge of sales compensation design and practices., • The confidence and commitment to hold the commercial team to account on process discipline: comfortable challenging senior peers and raising difficult issues with confidence when standards slip., • Excellent interpersonal skills, with the ability to build credible relationships across all levels and functions, including the executive team., • A proven ability to prioritise effectively, delegate admin work and manage agencies, so that the role stays focused on strategic impact rather than getting pulled into operational firefighting., • Comfort managing multiple demands and adapting to shifting priorities, ambiguity and rapid change. Tools, Technology and Methodologies • Fluency with at least one sales methodology, such as MEDDIC, Sandler or Miller Heiman, alongside familiarity with signal-based and ABM-driven GTM motions., • Expert knowledge of Salesforce (certification desirable), with hands-on experience of the wider AI-native commercial stack (for example Clari, Gong, Outreach, Clay or equivalent)., • Strong analytical skills, with confidence in SQL, BI tooling (Tableau, Looker or similar) and financial and revenue modelling. Advanced Excel is assumed. Benefits Why we think you’ll enjoy it here: • Competitive base salary per year DOE, • Fully remote working, • 25 days annual leave + your birthday off, rising to 30 days after 5 years of service, • Full Christmas shutdown, • 35 hour working week, • Flexible working hours, • Life assurance, • Company Share Scheme, • Private Family Healthcare, • Employee Assistance Programme, • Company contributions to your pension, • Enhanced maternity/paternity pay, • The latest tech including a top of the range MacBook Pro, • Offices equipped with well-stocked pantries with food, snacks and drinks when in the office

Fluent Software Group is part of Valsoft Corporation's family of vertical market software businesses, focused on building specialized, reliable software solutions for targeted industries. We balance product innovation with operational dependability. We operate a portfolio of vertical market software businesses across Europe and North America. We are building an Enterprise Voice AI Agent to power service delivery for one of our Netherlands-based portfolio companies and their clients at scale. We are looking for a Dutch-speaking AI Developer based in Canada to own the ongoing development and scaling of the Enterprise Voice AI Agent — built to serve one of our Netherlands-based portfolio companies and their clients. In this role, you will build and evolve a production voice AI system that processes real customer interactions at enterprise volume. You will work directly with stakeholders at our portfolio company — in Dutch — to gather requirements, refine agent behaviour, and ensure the platform meets the operational needs of their business and their clients. Dutch language proficiency is a hard requirement. You will be the primary technical point of contact for our Dutch-speaking portfolio company, conducting discussions, writing documentation, and communicating updates in Dutch as part of your daily work. Voice Agent Development & Ownership • Own end-to-end development of the Enterprise Voice AI Agent: architecture, features, integrations, and ongoing maintenance, • Build and tune AI voice agent pipelines — including speech recognition, natural language understanding, dialogue management, and text-to-speech, • Develop and maintain the frontend (React/Next.js) and backend (Node.js/Python) components of the platform, • Integrate the voice agent with the portfolio company's existing systems (CRMs, telephony platforms, APIs) and their clients' infrastructure, • Maintain a prioritized backlog and drive features and improvements to production independently Client Collaboration (in Dutch) • Serve as the main technical liaison with the portfolio company — conducting requirements sessions, reviews, and status updates in Dutch, • Translate the portfolio company's business needs into technical specifications and working software, • Write client-facing documentation, release notes, and user guides in Dutch, • Manage expectations proactively and communicate timelines, risks, and decisions clearly Agentic AI & Continuous Improvement • Design and integrate AI agents to automate testing, debugging, performance monitoring, and feature prototyping, • Supervise agentic AI outputs to ensure they align with product goals, code standards, and security requirements, • Continuously improve platform reliability, call handling quality, and voice agent performance, • Apply AI tools to documentation, observability, and operational workflows Success Looks Like • The Enterprise Voice AI Agent handles call volume reliably for our portfolio company, with high containment rates and strong client satisfaction, • Portfolio company stakeholders communicate smoothly with the development team, in Dutch, with minimal friction or delays, • New features and client requirements move from brief to production rapidly and predictably, • The platform scales cleanly to support additional clients across the portfolio, • Agentic AI workflows are a standard part of the development and QA process Required • Professional Dutch language proficiency — written and spoken (this is a non-negotiable requirement), • 1–3 years of professional software development experience, or equivalent strong project-based work, • Strong proficiency in TypeScript and modern JavaScript, • Experience building production applications with React and Next.js (routing, SSR/SSG, API routes, data fetching), • Backend experience with Node.js and/or Python (REST APIs, authentication, third-party integrations), • Working knowledge of databases (PostgreSQL, MySQL, or MongoDB), including schema design and querying, • Familiarity with testing practices and frameworks (Jest, Playwright, or Cypress), • Comfortable with Git, pull requests, code reviews, and collaborative development workflows, • Solid understanding of web fundamentals: HTTP, authentication, caching, security, and performance, • Interest in and basic experience with AI-assisted or agentic development workflows Preferred • Experience working with voice AI platforms, telephony APIs, or conversational AI systems (e.g., Twilio, Vocode, Deepgram, ElevenLabs, Rasa), • Experience with LLM integration and prompt engineering in production systems, • Experience designing, building, or supervising agentic AI tools in a software development context, • Experience deploying and operating apps on cloud platforms (Vercel, AWS, GCP, Azure, or Docker), • Experience with CI/CD pipelines, logging, monitoring, and automated testing, • Familiarity with the Dutch business and enterprise software landscape We are a small, product-focused team that ships frequently and iterates fast. Our environment is lightweight, collaborative, and supportive, with direct communication and minimal process. You will have real ownership of outcomes and a direct line to stakeholders. This role is ideal for a developer who is energized by building something new, working closely with an enterprise client, and exploring the frontier of voice AI — while maintaining the quality and reliability that production systems demand.

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses. Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products. We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas. Joining us means helping create brighter financial futures for all our customers. Are you a talented engineer ready to make a significant impact? Join our dynamic technical engineering team, where you'll use your software engineering skills to create innovative features, squash bugs, tackle technical debt, and streamline our processes. Your efforts will directly contribute to delivering exceptional, high-quality software that delights our customers. What you'll be doing: • Collaborating with the team to develop clean, maintainable features and resolve end-to-end issues, utilising various approaches to ensure we deliver outstanding outcomes to our customers efficiently and effectively, • Contributing to the management of technical debt, ensuring Legal & General’s systems remain secure, resilient, and reliable, • Enhancing and refining testing methodologies within the team to ensure the highest quality customer experience, with a strong focus on security, usability, and accessibility, • Participating in code reviews, emphasising both functional and non-functional requirements such as performance, resiliency, maintainability, and security, to consistently produce high-quality, safe software for our customers, • Engaging in continuous improvement efforts related to security, quality, deployment, monitoring, and operations, enabling the seamless release and operation of safe, performant, and resilient systems in production, • Actively participating in developer team meetings to keep colleagues informed and foster a culture of knowledge sharing. Communicating effectively and collaborate continuously with team members to ensure smooth delivery of development activities within the sprint timebox, • Pursuing ongoing skill development through relevant training in your role discipline Who we're looking for: • Proven hands-on experience in building microservices using Java and Spring Boot, • Solid understanding of clean code principles and architecture concepts such as SOLID and Onion, • Demonstrated expertise in crafting large-scale, well-optimised, and maintainable software features, ensuring robust and efficient solutions, • Good grasp of at least one layered backend application architecture, including three-tier, hexagonal, or onion, • Proficiency in test-driven development and familiarity with the testing pyramid., • Comprehensive understanding of Continuous Integration, Continuous Deployment, and other release strategies, • Proven ability to analyse, debug, and resolve highly complex issues, showcasing your critical thinking and technical prowess, • Excellent communication skills, with strong proficiency in both spoken and written English Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes, • Generous pension contribution, • Life assurance, • Private medical insurance (permanent employees only), • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday, • Competitive family leave, • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice, • There are the many discounts we offer – both for our own products and at a range of high street stores and online, • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

SSS Public safety is a subsidiary of NEC Software Solutions and is a market leading developer and supplier of mission critical solutions to blue light emergency services around the world, ultimately helping them to protect and save lives. Additionally, our customer portfolio extends to many significant non blue light, Government and non-government service providers. including British Transport Police (BTP), National Highways (NH), Civil Nuclear Police (CNC), Ministry of Defence Police (MDP) and UK Coastguard (HMCG). While you read this ad, NEC Software Solutions software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way. Discover more at www.necsws.com We are seeking a Project Engineering Manager to join our team in London, the work involves acting as a design authority for radio projects for Blue Light customers whilst project managing all aspects of delivering on-time, within budget & to a high quality for the customer Key Duties & Responsibilities • Define technical architecture / solutions in support of MPS Managed Radio Service requirements;, • Produce detailed Design and Costing schedules and formal quotation proposals over the implementation of large and complex radio related projects;, • Plan, project manage and implement delivery of solutions to large and complex MPS radio related projects. This includes the provision of regular customer project management update reports (RAG status);, • Prioritise and deliver packages of work within agreed budget constraints, timescales and acceptable quality standards;, • Technically direct multi-disciplinary teams of up to 15 people;, • Mentor and develop the team members, fostering a culture of continuous improvement and innovation;, • Independently lead customer radio related requirement discussions from both technical and operational perspectives;, • Develop new procedures and documentation over implementation of new MPS radio systems, solutions and services;, • Assess technical impacts of MPS change requests;, • Attend routine internal and customer facing meetings;, • Identify and resolve project issues and conflicts, implementing effective solutions Due to strict security clearance requirements needed for this position, we are only able to consider applicants that have lived in the UK for 5 consecutive years or more Whilst employees can work remotely in this role, applicants must live within 1 hour of London in order to be able to get to the office to meet our customer SLA's. • Ability to obtain or preferably to currently hold SC level UK National Security Vetting, • Highly motivated and proactive, • Excellent communication, client facing and influencing skills, • Project Management methodologies, • Knowledge of Airwave and understanding of TEA2 code of practice, • Knowledge of Tetra Radio Technology (Infrastructure (TMO/DM0) Mobiles, Handhelds & Desktops), • Knowledge of Digital & Analogue Radio Systems used by Blue Light Services We are proud of the benefits we offer employees of NEC Software Solutions • 25 days paid holiday with the option to buy/ sell;, • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost);, • A Group Pension Plan with fantastic employer contributions up to a maximum of 5%;, • A fantastic selection of flexible benefits to suit your individual needs;, • We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life; To be considered for this role the candidate: • Need to be located for easy commute to London, • Met Police Security Clearance is required for this role, if a candidate does not already hold such clearance this must be achieved before they can commence in this role

A platform you can believe in: Immersive One is the leading cyber resilience solution across the globe. Build and scale a best in class platform alongside a team of the brightest minds in cybersecurity! At Immersive, we’re uniquely positioned to future-proof organizations against any cyber challenge. If that excites you, read on! Immersive helps prove and improve your cyber resilience, by simulating real-world threats, testing your skills, and measuring performance. We put your readiness to the ultimate test. From sharpening technical capabilities to making high-pressure decisions, our platform allows you to assess every angle, pinpoint areas for growth, and prove your ability to tackle evolving threats with unwavering confidence. _ Immersive was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work on multiple occasions! _ Cyber Security Engineer - Incident Response & Crisis Simulation Immersive is hiring! Could you be our next Cyber Security Engineer? Due to customer demand and increasing maturity within our platform we have an exciting and challenging opportunity for an experienced cyber professional within the defensive security sector - with expertise in blue team engagements and crisis response- to join our Product team as a Cyber Security Engineer focused on Defensive content. If successful you will join our Cyber team working closely with our Cyber Team Leads as we embark on this exciting new phase of product development within our market leading cyber resilience platform. This isn’t an ordinary blue team role - we know everyone claims this and will tell you their role is super unique…but this one really is. You are constantly researching, learning, totally geeking out on all things defensive security related, from blue teaming, to crisis simulation and response to the latest AI driven attacks, and then taking that knowledge and creating labs and ranges. You will be a key player in our Blue Team Content team, shaping and influencing the roll out of our defensive security and crisis simulation catalogue roadmap whilst also working on threat research content. You will be educating the world of defensive security professionals on how to make sure they are secure in what they do. Now that is a pretty cool legacy to leave behind. Your mission (if you choose to accept it) is to evolve and disrupt within the Blue Team space by creating emulated environments within our platform that will simulate both hacking and defending in an engaging and intuitive way for our community. You will design build and deliver practical and theory content to gamify offensive security and make it engaging and fun for the end user. You'll shake up traditional training and teach complex concepts in an innovative way. If you have an interest in and passion for cyber security, have proven experience in the area of Incident Response & Crisis Simulation, and want to disrupt how employees build their resilience against the latest threats we will appreciate your input and give you the space to innovate within our market leading platform, Immersive One. Your main responsibilities (we're scaling fast, so these may change as we grow): Utilising knowledge of blue teaming engagements and techniques to plan, write and improve defensive security labs, challenges and online learning content on the Immersive One platform. Produce multi-format content utilising various teaching methods; practical exercises, questions & gamification Test Blue Team labs and ranges to ensure they function as expected Research the latest crisis and incidents and compile this research to deliver a catalogue of crisis simulation content Compile technical research into understandable concise content for both technical and non-technical audience Work with the wider Product team on new projects and product innovations and how best to deploy them Sounds good? We’d love to hear from you if you have proven experience in the following areas: A number of years of experience working in the defensive security space, particularly within Incident Response or table top exercises In-depth knowledge of the MITRE ATT&CK framework and how it is used to help enterprises deal with threats to their organisation. Have a strong technical understanding of networking, computing and cyber security concepts Have the ability to use examples and analogies to simplify complex subjects - your content will train real world users to identify and combat the latest threats so you need to be able to inhabit the mindset of your target audience to create realistic simulations Attitude and approach is just as important as technical skills for this role - you will be someone who enjoys tackling complex problems and finding the solution. You'll be a natural problem solver and 'tinkerer' who enjoys prototyping and iteration. Immersive’s growth has been fuelled by our values that underpin everything we do, here's how they relate to this role: Driven - We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes. Our drive embodies a culture of ambition, where challenges are stepping stones to excellence. Inclusive - Our strength lies in diversity, fostering a culture where every individual contributes to our collective strength. We champion open dialogue and empathy, ensuring a collaborative, inclusive workplace. Customer Centric - We seek to develop deep relationships with our customers to help them achieve their business outcomes. We exceed our customers and partners' expectations by crafting products, services and experiences that surprise, delight and ensure they feel valued and supported every day. One Team - We are a talented global team working together to achieve our vision. Central to our ethos, resilience means adapting and thriving in adversity. It guides our innovation, ensuring we and our clients are prepared for the future. We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work. Excited by the above? We’re ready to receive your application! As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work: Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and your birthday off The longer you are with Immersive, the more holiday days you get, up to a maximum of 30 days after five years of service Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, private healthcare plan and more Career and learning development through the platform, a dedicated professional development fund and our ‘Learn Anything’ fund - which enables you to learn anything that’s not work! Recognition & Rewards for doing great work and living our values and behaviours Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours We have a vibrant team culture with team events throughout the year. Our socials have included everything from pottery painting and paper mask making, to dungeons and dragons! When you do visit the UK hub, getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike Find out more about life at Immersive Labs_ Cyber threats wait for no one and neither should you. Apply now! If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated_ page.

At American Golf, we're passionate about golf and dedicated to helping golfers of all levels enhance their game. We believe in delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products. As the largest golf retailer in Europe, we take pride in our commitment to excellence and in fostering a vibrant, customer-focused community of golf enthusiasts. As a IT Field Service Engineer you will be responsible for providing comprehensive IT support to our retail stores within the Central region of the UK and Ireland. The role involves addressing day-to-day IT support needs, including managing Tills, POS systems, and payment systems, as well as supporting store refurbishments, closures, and new store openings. The engineer will also be responsible for providing training to store staff on IT systems and ensuring that all IT equipment is functioning optimally to support store operations. Key Responsibilities: IT Support for Stores: • Provide on-site and remote IT support to retail stores within the assigned geographical area., • Troubleshoot and resolve issues relating to Tills, POS systems, payment systems and other store IT equipment., • Conduct proactive maintenance on a scheduled basis to minimise long term issues, • Work with the IT Operations Manager to identify support trends and failures., • Ensure minimal disruption to store operations by responding promptly to support requests and incidents., • When needed, work with the IT Operations Manager to cover other regions or assist during peak periods. Store Projects: • Assist with IT-related aspects of store refurbishments, closures and new store openings as needed., • Setup and configure replacement or new IT systems when needed, • Work with the wider business to decommission IT equipment during store closures. Collaboration and Communication: • Work closely with Store and Area Managers, and the IT Operations Manager to understand and meet the IT needs of the stores., • Liaise with the wider IT team and external suppliers to resolve issues. Training and Guidance: • Provide training to store staff on the use of IT systems., • Create and distribute user guides and best practices to ensure staff are confident using IT systems. Travel and Flexibility: • Travel extensively within the designated geographical area (South, Midlands, North & Ireland) to provide support., • Be available for occasional after-hours support during critical store openings, refurbishments, closures or urgent issues., • Ability to work from home one/two days a week depending on the needs of the stores., • Travel to the head office on occasion to build relationships with the wider IT team, receive training, company events or announcements. General Support duties: • Monitor and update the service desk solution., • Assist with wider IT support related tickets, • Use, amend and add to the Knowledge Base to improve wider knowledge and understanding., • Attend daily standup meetings to understand business and IT support priorities., • Collaborate with external support partners for escalated technical issues., • Report to the IT Operations Manager, providing updates on system status and projects. The Candidate: • IT Support Experience: Proven experience in IT support, preferably in a retail environment., • Technical Knowledge: Strong knowledge of Till, POS, Payment systems and related hardware/software., • Efficient Troubleshooting and Problem Solving: Ability to troubleshoot and resolve technical issues efficiently and effectively., • Clear Communicator and Supportive: Excellent communication skills and interpersonal skills, with the ability to train and support non-technical staff., • Organised and Multitasking Ability: Strong organisational skills with the ability to manage multiple tasks and priorities., • Independence & Flexibility: Willingness to travel and work independently in a field-based role., • Driving & Mobility: Full UK driving license required. If you're a hands-on IT professional who thrives on solving problems and supporting teams, we want to hear from you. Join us and help keep our retail tech running smoothly across the UK and Ireland.

At American Golf, we're passionate about golf and dedicated to helping golfers of all levels enhance their game. We believe in delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products. As the largest golf retailer in Europe, we take pride in our commitment to excellence and in fostering a vibrant, customer-focused community of golf enthusiasts. As a IT Field Service Engineer you will be responsible for providing comprehensive IT support to our retail stores within the South region of the UK and Ireland. The role involves addressing day-to-day IT support needs, including managing Tills, POS systems, and payment systems, as well as supporting store refurbishments, closures, and new store openings. The engineer will also be responsible for providing training to store staff on IT systems and ensuring that all IT equipment is functioning optimally to support store operations. Key Responsibilities: IT Support for Stores: • Provide on-site and remote IT support to retail stores within the assigned geographical area., • Troubleshoot and resolve issues relating to Tills, POS systems, payment systems and other store IT equipment., • Conduct proactive maintenance on a scheduled basis to minimise long term issues, • Work with the IT Operations Manager to identify support trends and failures., • Ensure minimal disruption to store operations by responding promptly to support requests and incidents., • When needed, work with the IT Operations Manager to cover other regions or assist during peak periods. Store Projects: • Assist with IT-related aspects of store refurbishments, closures and new store openings as needed., • Setup and configure replacement or new IT systems when needed, • Work with the wider business to decommission IT equipment during store closures. Collaboration and Communication: • Work closely with Store and Area Managers, and the IT Operations Manager to understand and meet the IT needs of the stores., • Liaise with the wider IT team and external suppliers to resolve issues. Training and Guidance: • Provide training to store staff on the use of IT systems., • Create and distribute user guides and best practices to ensure staff are confident using IT systems. Travel and Flexibility: • Travel extensively within the designated geographical area (South, Midlands, North & Ireland) to provide support., • Be available for occasional after-hours support during critical store openings, refurbishments, closures or urgent issues., • Ability to work from home one/two days a week depending on the needs of the stores., • Travel to the head office on occasion to build relationships with the wider IT team, receive training, company events or announcements. General Support duties: • Monitor and update the service desk solution., • Assist with wider IT support related tickets, • Use, amend and add to the Knowledge Base to improve wider knowledge and understanding., • Attend daily standup meetings to understand business and IT support priorities., • Collaborate with external support partners for escalated technical issues., • Report to the IT Operations Manager, providing updates on system status and projects. The Candidate: • IT Support Experience: Proven experience in IT support, preferably in a retail environment., • Technical Knowledge: Strong knowledge of Till, POS, Payment systems and related hardware/software., • Efficient Troubleshooting and Problem Solving: Ability to troubleshoot and resolve technical issues efficiently and effectively., • Clear Communicator and Supportive: Excellent communication skills and interpersonal skills, with the ability to train and support non-technical staff., • Organised and Multitasking Ability: Strong organisational skills with the ability to manage multiple tasks and priorities., • Independence & Flexibility: Willingness to travel and work independently in a field-based role., • Driving & Mobility: Full UK driving license required. If you're a hands-on IT professional who thrives on solving problems and supporting teams, we want to hear from you. Join us and help keep our retail tech running smoothly across the UK and Ireland. American Golf is committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, disability, sexual orientation, religion, or any other protected status. We believe that diversity drives innovation and are proud to be an equal opportunity employer. We value the diversity of our team and encourage all qualified candidates to apply.

Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Senior Business Analyst will typically play a leading role in a DDaT multidisciplinary team, within agile and waterfall project environments. They will apply analytical and problem-solving tools to assess situations and understand problems, eliciting, analysing, validating, and gaining consensus on business requirements and user stories. The role will involve leading business analysts in small to medium sized projects and supporting the analysis of more complex transformations. They will be responsible for leading a variety of business analysis tasks, working independently to deliver the required outputs, manging stakeholder relationships, and developing others through sharing best practice and mentoring. The ideal candidate will have experience applying business analysis skills in digital transformations across a number of different styles of transformation. They will have experience and knowledge underpinned by the tailored use of several frameworks and methodologies to perform as an effective analyst. They will understand the UK public services landscape, with knowledge in one or more sectors. In addition to business analysis skills, they will have experience in how emerging technologies and innovation can benefit the delivery of improved public services. The role will be home based and will include work on client sites. It is expected that the Senior Business Analyst will quickly acquire an understanding of Methods Portfolio offering to work effectively for our clients. The role will support the development of our Business Analysis Service and Community of Practice. The Senior Business Analyst will have the following responsibilities: • Analyse and understand complex user and business needs, including where material is conflicting and drawn from multiple sources, • Map complex processes and information flows into appropriate artefacts for communication with both stakeholders and the team, • Translate user needs into system functionality requirements, • Understand the internal and external situation and environment, eliciting and managing any non-functional requirements., • Track, review and manage requirements with appropriate stakeholders to maintain records of traceability and prioritisation., • Negotiate with and persuade stakeholders with a balanced consultative approach to ensure that the principles of user centred design are balanced against service requirements., • Write clear and concise user stories with clear and testable acceptance criteria., • Contributing to Methods Business Analysis Community of Practice and mentoring other business analysts Essential Skills and Experience: • Extensive Business Analysis or relevant knowledge gained from recognised bodies (BCS, BABOK, Agile PO)., • Leading the analysis as part of a multi-disciplinary team., • Demonstrably able to select the appropriate business modelling techniques that are most effective to help people understand the situations, problems, and solutions., • Can recommend and influence improvements to business structures, processes and information flows supported appropriately with automation and technology., • Breadth of effective techniques to define and manage requirements, prioritisation, and scope with others in a range of different types of change methodologies and situations., • Defining or selecting standards and applying appropriate techniques to elicit and document requirements., • Managing traceability of, change to and the refinement of requirements, identifying issues and omissions and managing escalations., • Leading work that delivers effectively and efficiently in fast paced environments, in agile and waterfall project methodologies., • Extensive experience of working in different project methodologies and awareness of how to adapt their practice., • Excellent stakeholder management to understand objectives and resolve tension and conflict., • Good problem solving and analytical skills, including the ability to create clear observations, analysis and conclusions based on customer interviews, published requirements and data., • A confident written and verbal communicator., • Pro-active approach to personal and professional development, and mentoring of others in Business Analysis Best practice Desirable Skills & Experience: • Practical experience and knowledge of Lean practices., • Systems Thinking., • Understanding of public services and technology marketplace with knowledge of products, platforms and emerging technologies., • Knowledge of Business Architecture (TOGAF, BIZBOK)., • Specialist knowledge in a business domain or other digital specialism., • Specialist knowledge in security, data and privacy., • Knowledge and understanding of GDS Service Standards., • Knowledge and understanding of software development lifecycles., • Experience in managing story development in tools such as JIRA, Azure DevOps or similar., • Experience in collaborative and remote tooling (Teams, Slack, MIRO, Mural)., • Ability to understand complex financial issues combined with deep analytical skills., • Experience of working in scrum environments with team definitions of ready and done., • Experience of working with APIs e.g. specifying API requirements / payloads, testing APIs, • Experience of data modelling. Specifically, the ability to understand, create and update Entity Relationship Diagrams (ERDs). Experience of working with logical data models (LDMs)., • Good understanding of data catalogues i.e. populating, maintaining them., • Excellent communication skills with the ability to liaise between multiple product teams and relay clients' data needs. Am I the right fit? We're looking for: • Resilience, • Strong collaboration and team working, • Good Communication skills, • Genuine passion/commitment to improving public services, • A determined and tenacious approach to work, • A creative approach to problem solving, • Good listening and comprehension, • Great stakeholder management Benefits Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect: · Autonomy to develop and grow your skills and experience · Be part of exciting project work that is making a difference in society · Strong, inspiring, and thought-provoking leadership · A supportive and collaborative environment As well as this we offer: Development – access to LinkedIn Learning, a management development programme, and training Wellness – 24/7 confidential employee assistance programme Flexible Working – including home working and part time Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Discretionary Company Bonus – based on company and individual performance Life Assurance – of 4 times base salary Private Medical Insurance – which is non-contributory (spouse and dependants included) Worldwide Travel Insurance – which is non-contributory (spouse and dependants included) Enhanced Maternity and Paternity Pay Travel – season ticket loan, cycle to work scheme For a full list of benefits please visit our website (_

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Description Onera Health is a leader in transforming sleep medicine and remote monitoring. Our breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. The company’s innovative solutions provide comprehensive sleep test data to physicians in a variety of clinical and non-clinical environments to optimise patient care and reduce healthcare costs. Onera’s FDA-cleared and CE-marked home polysomnography (hPSG) platform delivers lab-quality diagnostics in the home through a fully integrated “PSG-as-a-Service” model. The UK is a priority market in Onera’s European expansion. In the UK, Onera goes to market through a clinical service provider partner rather than selling direct. The partner brings established NHS relationships and a top-down route into hospitals at executive level; Onera’s Clinical Sales Specialist works alongside them in the field — managing that partnership day to day and building demand from the bottom up at the clinical and departmental level, where sleep diagnostics credibility matters most. This is deliberately not a traditional, quota-closing field sales role. The close is driven through the partner’s executive-level motion. Your job is to create clinical pull — winning the confidence of sleep and respiratory teams, demonstrating the platform, and enabling the partner’s commercial engine — so that demand and adoption build underneath it. Success depends on clinical fluency and partner enablement far more than on personal deal-closing. Key Responsibilities Partner & Channel Management • Manage the relationship with Onera’s UK clinical service provider partner in the field, acting as the day-to-day point of contact and ensuring alignment between the partner’s commercial activity and Onera’s clinical priorities., • Enable and support the partner’s teams — equipping their representatives to position Onera accurately, and complementing their top-down, executive-level route into hospitals with clinical depth from the field., • Coordinate joint account planning with the partner, identifying target hospitals and sleep services and aligning on how each opportunity is progressed. Bottom-Up Clinical Demand Creation • Build demand from the clinical level up — winning the confidence of sleep physicians, respiratory teams, neurophysiology units, and sleep-laboratory staff so that clinical pull supports the partner’s top-down approach., • Engage credibly at peer level with consultants on sleep disorders — obstructive sleep apnoea, central sleep apnoea, narcolepsy, RLS/PLMD, and parasomnias — and on the wider diagnostic pathway (respiratory polygraphy, HSAT, CPAP titration, actigraphy, MSLT/MWT)., • Demonstrate and train clinical staff on the Onera platform unaided, drawing on hands-on familiarity with full diagnostic polysomnography — multi-channel attended studies including EEG, EOG, EMG, ECG, airflow, respiratory effort, SpO₂, and body position — and an understanding of manual sleep staging and event scoring to AASM guidelines, not just auto-scoring., • Build visibility with UK sleep-medicine KOLs and engage with national bodies such as the British Sleep Society and the ARTP. Territory Coverage & Field Execution • Cover the United Kingdom as Onera’s sole field-based representative, prioritising across regions, qualifying hard, and concentrating effort where clinical adoption can build rather than spreading too thin., • Maintain disciplined CRM hygiene and pipeline visibility, self-managing a national field role and giving Onera and the partner a clear, current picture of clinical engagement and opportunity., • Act as the clinical and commercial point of contact in the field, troubleshooting product-related questions and escalating to the appropriate internal stakeholders where needed. Market Intelligence & Collaboration • Track market trends, competitor activity, and customer feedback to inform product positioning and the UK partner strategy., • Collaborate with cross-functional teams across marketing, product, customer success, and clinical to align field activity with the wider commercial plan. Requirements • Clinical sleep background. Formal clinical background in sleep or respiratory diagnostics — e.g. registered sleep/respiratory physiologist, clinical scientist (Healthcare Science), or RPSGT — with the ability to demonstrate and train clinical staff unaided. Strongly preferred; exceptional candidates with deep, hands-on sleep/respiratory diagnostic exposure and genuine peer-level clinical credibility will also be considered., • Clinical credibility in the field. Able to hold peer-level conversations with consultants and clinical teams and to build confidence and adoption at the departmental level., • Commercial or clinical-specialist experience. A track record in a clinical sales specialist, clinical application, or field clinical role in medical devices or diagnostics — or a clinical background combined with clear commercial instinct., • Self-managing field discipline. Comfortable self-managing a national field role with sound CRM and pipeline discipline., • National coverage & travel. Willingness to travel extensively across the UK, with the autonomy to prioritise across regions., • Fluent English and excellent communication and interpersonal skills, with the ability to build trust-based relationships with clinical stakeholders and partner teams. Benefits • Remote / hybrid working model, with the technical equipment to set up your home office, • A competitive compensation package, • An open, collaborative company culture grounded in shared mission and team engagement, • The opportunity to join a scale-up at a defining commercial moment in sleep diagnostics

Our client, a global energy consultancy, is looking for an experienced Account Manager to join their team. As the Account Manager, you will manage client relationships and service delivery for a portfolio of I&C clients, while also driving upsells, account renewals, and client retention. If you have 4+ years of experience in account management within an energy consultancy or TPI, a great understanding of flexible procurement contracts and a passion for delivering exceptional client service - apply today!! Key responsibilities: • Offering full-service support to high profile, Industrial & Commercial clients, • Acting as the key point of contact, delivering tailored solutions for energy and sustainability needs, • Attending regular client meetings with a focus on upselling services and driving retention, • Ensuring smooth, efficient and on-time service delivery, • Handling and processing contract renewals, • Identifying and presenting value-added opportunities to enhance client outcomes, • Reviewing and refining energy and sustainability strategies for the upcoming year, • Advising clients on energy usage options and sustainability initiatives, • Leading the development and execution of energy procurement strategies, • Coordinating international service projects and ensuring consistent delivery across regions Skills and experience required: • 4+ years account management experience ideally for an energy consultancy/ TPI, • Experience in account management of I&C clients, • Strong client-facing experience with a passion for delivering exceptional service, • Experience of risk managed flexible procurement, non-commodity charges, bureau services etc, • Demonstrated success in upselling, client retention, and contract renewals, • Commercially minded with a strong business-oriented approach, • Excellent communication, interpersonal, and customer relationship skills, • Analytical thinker who enjoys working with data to uncover trends and insights, • Capable of evaluating sustainability and efficiency ROI business cases with accuracy, • Must hold a full, clean UK driving licence Ref: 15050 Role: Account Manager (B2B energy) Location: Homebased (with travel in the Redhill office and client visits) Salary: Competitive + bonus