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Client Services Team Manager-Group Risk \n Location: Winnersh/Hybrid Working \n Salary: Up to £36,000 (DOE) \n \n Are you an experienced Team Leader or Manager with a passion for delivering exceptional customer service? Do you enjoy developing high-performing teams and driving service excellence? \n Our client is seeking a Client Services Team Manager to lead a team of Client Services Specialists, ensuring the delivery of outstanding service to a diverse client portfolio. This is an excellent opportunity for a motivated leader looking to join a successful and growing organisation. \n \n The Role \n As the Client Services Team Manager, you will be responsible for the day-to-day management, coaching and development of your team, ensuring they consistently achieve service, quality and performance objectives. Working closely with senior leadership, you will help implement business strategies, improve processes and maintain high levels of client satisfaction. \n \n Key Responsibilities \n Lead, motivate and develop a team of Client Services Specialists. \n Ensure exceptional levels of customer service are delivered at all times. \n Set individual and team objectives, monitoring performance against agreed KPIs. \n Conduct regular one-to-one meetings and performance reviews, supporting employee development. \n Identify opportunities to improve products, services and internal processes. \n Build and maintain strong relationships with clients, insurers and internal stakeholders. \n Support business objectives by ensuring compliance with regulatory and service level requirements. \n Attend internal and external meetings and training sessions as required. \n Handle client and stakeholder enquiries in a professional and proactive manner. \n \n About You \n Previous experience as a Team Leader or Manager within a customer service or client services environment. \n Group Risk experience is desirable but not essential. \n A proven track record of managing performance against financial, operational and service KPIs. \n Strong people management skills, including coaching, mentoring and performance management. \n Highly organised with excellent planning and prioritisation skills. \n A confident communicator with the ability to build strong working relationships at all levels. \n A positive, proactive leader who leads by example and inspires their team. \n

Client Services Team Manager-Group Risk \n Location: Remote \n Salary: Up to £36,000 (DOE) \n \n Are you an experienced Team Leader or Manager with a passion for delivering exceptional customer service? Do you enjoy developing high-performing teams and driving service excellence? \n Our client is seeking a Client Services Team Manager to lead a team of Client Services Specialists, ensuring the delivery of outstanding service to a diverse client portfolio. This is an excellent opportunity for a motivated leader looking to join a successful and growing organisation. \n \n The Role \n As the Client Services Team Manager, you will be responsible for the day-to-day management, coaching and development of your team, ensuring they consistently achieve service, quality and performance objectives. Working closely with senior leadership, you will help implement business strategies, improve processes and maintain high levels of client satisfaction. \n \n Key Responsibilities \n Lead, motivate and develop a team of Client Services Specialists. \n Ensure exceptional levels of customer service are delivered at all times. \n Set individual and team objectives, monitoring performance against agreed KPIs. \n Conduct regular one-to-one meetings and performance reviews, supporting employee development. \n Identify opportunities to improve products, services and internal processes. \n Build and maintain strong relationships with clients, insurers and internal stakeholders. \n Support business objectives by ensuring compliance with regulatory and service level requirements. \n Attend internal and external meetings and training sessions as required. \n Handle client and stakeholder enquiries in a professional and proactive manner. \n \n About You \n Previous experience as a Team Leader or Manager within a customer service or client services environment. \n Group Risk experience is desirable but not essential. \n A proven track record of managing performance against financial, operational and service KPIs. \n Strong people management skills, including coaching, mentoring and performance management. \n Highly organised with excellent planning and prioritisation skills. \n A confident communicator with the ability to build strong working relationships at all levels. \n A positive, proactive leader who leads by example and inspires their team.

Graduate Accountancy Customer Support \n Location: Wokingham \n Salary: Up to £24,800 \n A fast-growing fintech software company is seeking an Accountancy Customer Support Consultant to join its team in Wokingham. This role is ideal for someone with an accountancy background who wants to combine their technical knowledge with strong customer service skills. \n You will support customers using accounting software, providing practical, knowledge-based solutions while building strong relationships. The position also involves mentoring junior team members and contributing to continuous improvement across the support function. \n \n Key Responsibilities \n Deliver high-quality second-line support via telephone and email to accountancy customers \n Oversee the daily workflow of first-line Customer Support Executives \n Act as a subject matter expert, supporting and developing team members’ accounting knowledge and customer service skills \n Collaborate with Compliance Specialists to identify training needs and assist in delivering training \n Maintain a strong understanding of all company products \n Create, update, and maintain support documentation (FAQs, user guides, knowledge base articles) \n Develop internal and customer-facing training materials, including video content \n Act as the lead contact for Accounts Production products within the software suite \n Log and review product enhancements and defects, including testing and validation \n Participate in pre-release product testing \n Monitor and report on team performance against SLAs to the Head of Customer Care \n \n Skills & Experience \n Degree in Accountancy or a related field \n Minimum 6 months’ experience in a customer service role \n Working knowledge of UK tax, including self-assessment, tax bands, and calculation structures \n Understanding of financial statements, including balance sheets and general accounts preparation \n Familiarity with double-entry bookkeeping principles \n Strong interest in software and technology (role focuses on software support rather than complex tax advisory) \n Excellent written and verbal communication skills \n \n Personal Attributes \n Confident and professional telephone manner \n Clear and concise written communication \n Strong customer-focused approach \n Analytical and well-organised problem-solving skills \n Ability to coach, mentor, and share knowledge effectively \n Positive and professional approach when dealing with customers at all levels \n Proactive mindset with a drive to improve processes \n Ability to influence and engage others

Customer Support Consultant – Accountancy \n Location: Wokingham \n Salary: Up to £24,800 \n A fast-growing fintech software company is seeking an Accountancy Customer Support Consultant to join its team in Wokingham. This role is ideal for someone with an accountancy background who wants to combine their technical knowledge with strong customer service skills. \n You will support customers using accounting software, providing practical, knowledge-based solutions while building strong relationships. The position also involves mentoring junior team members and contributing to continuous improvement across the support function. \n \n Key Responsibilities \n Deliver high-quality second-line support via telephone and email to accountancy customers \n Oversee the daily workflow of first-line Customer Support Executives \n Act as a subject matter expert, supporting and developing team members’ accounting knowledge and customer service skills \n Collaborate with Compliance Specialists to identify training needs and assist in delivering training \n Maintain a strong understanding of all company products \n Create, update, and maintain support documentation (FAQs, user guides, knowledge base articles) \n Develop internal and customer-facing training materials, including video content \n Act as the lead contact for Accounts Production products within the software suite \n Log and review product enhancements and defects, including testing and validation \n Participate in pre-release product testing \n Monitor and report on team performance against SLAs to the Head of Customer Care \n \n Skills & Experience \n Degree in Accountancy or a related field \n Minimum 6 months’ experience in a customer service role \n Working knowledge of UK tax, including self-assessment, tax bands, and calculation structures \n Understanding of financial statements, including balance sheets and general accounts preparation \n Familiarity with double-entry bookkeeping principles \n Strong interest in software and technology (role focuses on software support rather than complex tax advisory) \n Excellent written and verbal communication skills \n \n Personal Attributes \n Confident and professional telephone manner \n Clear and concise written communication \n Strong customer-focused approach \n Analytical and well-organised problem-solving skills \n Ability to coach, mentor, and share knowledge effectively \n Positive and professional approach when dealing with customers at all levels \n Proactive mindset with a drive to improve processes \n Ability to influence and engage others

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