Receptionist / Administrator
14 days ago
Epping
We are seeking a detail-oriented Receptionist to join our team. The ideal candidate will be responsible for managing the front desk, providing administrative support, and ensuring efficient office operations. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, ensure that appointment bookings are well- managed, provide a safe and high- quality service and assist with keeping health records accurate and up-to-date.The main responsibilities of the roles include: • Greeting and directing all patients., • Making appointments and giving out appointment cards, where required., • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc., • Dealing with requests for information, and managing problems and complaints., • Advising patients of practice procedures., • Supporting our 'on duty team'., • Answering the telephone, promptly. Further training will be available to further your skills to support your professional development.About the CandidateWe are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes: • Excellent communication skills, with a clear and polite telephone manner., • Ability to work in a polite, confidential and discreet manner, respecting patients at all times., • Experience of working with the general public, being sensitive and empathic in distressing situations., • Confidence to work as part of a team and ability to "think on your feet"., • Strong IT and administration skills., • Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Job Type: 20+ hours Work Location: In person
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