Trabajos social responsibility en CheshuntCrear alertas

Pay: £25,000.00-£30,000.00 per year \n Job Description: \n Job Description \n Job Title \n Call Handler / Family Support Contact Adviser \n Salary \n £25,000 - £30,000 depending on experience and agreed hybrid working arrangement, mainly remote will be considered for the right applicant. \n Location \n Hybrid/remote \n Training will be delivered from Finchley, Nazeing and remotely, you need to be a driver to travel to the client location on occasion. \n Once fully trained, the role will be hybrid/remote at the Nazeing office and occasional client location as required. \n Hours \n 37.5 hours per week \n Working on a rotating shift pattern between 8:00am and 8:00pm, Monday to Friday. \n Example shifts: \n\n • 8:00am - 4:00pm\n, • 10:00am - 6:00pm\n, • 12:00pm - 8:00pm\n\n About the Role \n Our client are supporting families who require guidance and access to specialist behavioural support and mediation services for children and young people. \n As a Call Handler, you will be the first point of contact for parents, carers and professionals contacting the service. Many callers may be experiencing stressful or emotional situations, so empathy, patience and excellent communication skills are essential. \n This is not a counselling role. Your responsibility is to professionally guide callers through a structured assessment process, accurately capture information, follow agreed procedures and ensure each caller receives the appropriate next steps. \n Comprehensive training will be provided before you begin handling live calls. Training is expected to last approximately four weeks and includes both classroom-based and virtual learning. \n Key Responsibilities \n\n • Answer inbound telephone enquiries in a professional, empathetic and confidential manner.\n, • Follow detailed scripts, assessment questions and call handling procedures.\n, • Gather accurate information while ensuring callers feel listened to and supported.\n, • Record detailed case information onto internal systems.\n, • Escalate safeguarding concerns or urgent situations in accordance with agreed procedures.\n, • Ensure all information is handled in line with GDPR and confidentiality requirements.\n, • Maintain accurate records of every interaction.\n, • Liaise with colleagues and supervisors where additional support or guidance is required.\n, • Deliver consistently high levels of customer service.\n, • Participate fully in ongoing coaching, training and quality assurance reviews.\n, • Attend office locations when required for training, meetings or team activities.\n\n Person Specification \n We're looking for people who are calm under pressure, naturally empathetic and able to communicate confidently with people who may be distressed or anxious. \n Essential \n\n • Minimum two years' experience within a telephone-based customer service or call handling environment.\n, • Excellent listening and communication skills.\n, • Ability to remain calm and professional in emotionally sensitive conversations.\n, • Strong attention to detail.\n, • Good keyboard and computer skills.\n, • Experience accurately recording information onto CRM or case management systems.\n, • Ability to follow detailed processes and scripts.\n, • Excellent spoken and written English.\n, • Able to work rotating shifts.\n, • Eligible to successfully complete a DBS check.\n\n Desirable \n Experience within any of the following would be advantageous: \n\n • Healthcare\n, • NHS\n, • Local Authority services\n, • Social care\n, • Financial services or credit control\n, • Housing\n, • Insurance claims\n, • Bereavement support\n, • Complaints handling\n, • Emergency or helpline environments\n, • Mental health or wellbeing services\n, • Customer support involving vulnerable customers\n\n Training \n Successful applicants will complete approximately four weeks of comprehensive training. \n You will only begin taking live calls once you have successfully completed the training programme. \n Benefits \n\n • Hybrid working\n, • Full structured training programme\n, • Ongoing coaching and development\n, • Supportive team environment\n, • Opportunity to make a genuine difference to families across the UK\n\n Pre-Employment Checks \n Employment is subject to: \n\n • Satisfactory DBS clearance\n, • Right to work in the UK\n, • Employment references\n\n Application question(s): \n\n • Do you have 2 years continuous call handling experience with 1 employer?\n, • Are you aware this is a rotating shift pattern, 7.5 hour days, between 8am-8pm?\n, • Do you have your own transport and are within 1 hours travel of the location?\n\n \n Work Location: Hybrid remote in Lower Nazeing (Essex)

What you'll do You'll visit people in their homes to carry out vital research interviews on important topics like health, housing and transport. Using a tablet or laptop, you'll guide conversations that capture real experiences of daily life in Britain. This is not a desk job. You'll be out in your community, knocking on doors. People receive a letter beforehand, but they're not always expecting you. Some won't answer. Others will say no. That's completely normal and part of the role. But when someone says yes and shares their story? You'll know you've helped create change that improves people's lives. What you'll earn £20-£30 per interview (typically), plus: • Admin fees and holiday pay (12.1%) • Travel time at £4.68/hour (most projects) for travel to the area you are working in • Mileage at 36p per mile (up to 10,000 miles) • £250 bonus after your launch, then £250 more at two months and four months Average hourly rate: £15.12 (including holiday pay), with experienced interviewers earning more. What you'll need Essential: • Valid UK driving licence and sole use of a car • Class 1 Business insurance • Right to work in the UK • Willingness to complete a DBS check • Reliable home broadband • Laptop or tablet with camera • Comfortable using basic technology • At least 18 hours available per week • Flexibility for weekdays, evenings and weekends • Strong verbal and written English Personal qualities: • Good at talking to people• Friendly and professional • Resilient and confident • Self-motivated and independent • Having good time management and prioritising skills Who this suits This role is ideal if you've worked in retail, hospitality, admin, driving, sales or any customer-facing role. You don't need research experience. We're looking for reliable people who enjoy helping others and want flexible, part-time hours that fit around other commitments. This role requires the use of a personal vehicle for work purposes. Candidates must hold a valid driving licence and have appropriate business use car insurance in place. It is the individual’s responsibility to ensure that this insurance is valid and active prior to commencing employment and maintained throughout their engagement with NatCen. Our process is quick and straightforward:· Apply online· One-way video interview (via Willo – do it anytime, anywhere)· Final interview (includes a short role play)· Offer· Background checks (via Zinc)· Start work Need adjustments during the process? Contact: _ We’re NatCen, the UK’s largest independent social research organisation. Our work is trusted by government, universities, and charities, and helps improve lives across the country. Sandbox

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu