Deputy Manager
hace 9 días
Ruislip
Deputy Pub Manager Whelans Pubs Join the Whelans Family At Whelans Pubs , we pride ourselves on delivering exceptional hospitality, creating memorable experiences, and providing genuine Irish warmth in every venue. Were looking for an enthusiastic, hands-on Deputy Pub Manager to support the General Manager in leading the team and driving outstanding operational standards. If youre passionate about hospitality, thrive in a fast-paced environment, and enjoy developing people while delivering exceptional guest experiences, wed love to hear from you. About the Role As Deputy Pub Manager, youll play a key leadership role in the day-to-day operation of the pub. Youll lead by example on the floor, motivate the team, ensure outstanding customer service, and help deliver excellent commercial performance. Youll be expected to step into the General Managers role when required, ensuring the business continues to operate smoothly while maintaining the highest standards. Key Responsibilities Support the General Manager in all aspects of running the business. Lead, coach and motivate the team to deliver exceptional customer service. Manage daily opening and closing procedures. Ensure excellent standards of cleanliness, presentation and compliance throughout the venue. Drive sales by creating a welcoming atmosphere and maximising every guest experience. Monitor labour costs and support rota planning. Assist with stock ordering, stock control and minimising wastage. Ensure licensing laws, food safety, health & safety and company procedures are always followed. Handle customer feedback professionally and resolve issues quickly. Support recruitment, induction and ongoing training of team members. Take responsibility for the pub in the General Managers absence. What Were Looking For Previous supervisory or management experience within pubs, bars or hospitality. Strong leadership and communication skills. A positive, energetic and hands-on approach. Excellent organisational and problem-solving abilities. Commercial awareness with a focus on driving sales and profitability. Ability to work under pressure while maintaining high standards. Flexible approach to evenings, weekends and bank holidays. Personal Licence (desirable but not essential). What We Offer Competitive salary. Performance-based bonus opportunities. Excellent career progression across our growing pub group. Ongoing training and development. Staff discounts across Whelans venues. Supportive and inclusive working environment. Opportunities to develop into General Manager and Multi-Site Management roles. Why Whelans? At Whelans, our values are simple: People. Standards. Fun. Were passionate about developing our people, delivering exceptional hospitality, and creating pubs that guests love to visit and teams are proud to work in. If youre ready to take the next step in your hospitality career, wed love to welcome you to the Whelans family. Apply today and help create unforgettable experiences every day. TPBN1_UKCT