Trabajos health and safety officer en GrimsbyCrear alertas

Ashberry Recruitment are looking for a Housing Officer on a temporary basis for a client based in the Grimsby area, they are looking for someone initially on a 2 -3 months basis, this could be extended. \n What You'll Do \n As a Housing Officer, you'll deliver high-quality housing management and tenancy sustainment services, helping tenants maintain their accommodation, maximise their independence and achieve positive housing outcomes. \n Working across TH, SH, SSH and PRS services, you'll build positive relationships with tenants, care providers, landlords and partner agencies to ensure safe, compliant and well-managed accommodation. \n Key Responsibilities \n Manage a caseload of tenants, providing effective housing management and tenancy sustainment. \n Deliver regular welfare and property visits to promote tenancy stability, independence and wellbeing. \n Support tenants to develop independent living skills, including budgeting, financial management, attending appointments and accessing appropriate services. \n Assist tenants with welfare benefits, Universal Credit and housing-related financial responsibilities. \n Identify and respond to tenancy issues including rent arrears, antisocial behaviour, safeguarding concerns and neighbour disputes. \n Liaise with landlords, care providers, local authorities, DWP and partner agencies to achieve positive outcomes for tenants. \n Complete property inspections, health and safety checks and report repairs to maintain safe, compliant accommodation. \n Develop and maintain support plans, risk assessments and accurate case records using organisational systems. \n Support tenants to access employment, education, healthcare and specialist support services where appropriate. \n Deliver housing management appropriate to TH, SH, SSH and PRS services, recognising the differing needs of each service model. \n Ensure compliance with housing legislation, safeguarding requirements, health and safety standards, data protection legislation and organisational policies. \n Contribute to service quality through effective record keeping, team working, training and continuous improvement. \n Undertake any other reasonable duties commensurate with the role. \n What We're Looking For \n\n • Understanding of safeguarding, confidentiality and professional boundaries.\n, • Good IT skills and experience maintaining electronic records.\n, • Full UK driving licence and access to a vehicle.\n, • Enhanced DBS check.\n\n

Are you looking for a role where every day brings a new challenge? \n \n A fresh opportunity to make local communities safer, stronger, and feel more connected? \n \n At Lincolnshire Housing Partnership, we’re passionate about giving our communities a strong, trusted voice. We are looking for a Neighbourhood Officer to join our team and bring communities together, support wellbeing, and help create environments where our customers feel valued. \n \n Location: Agile/ Grimsby \n Salary: £33,149.71 \n Contract: 12 Month Fixed Term Contract \n Hours: 37 hours per week. \n \n Why this role matters: \n \n At Lincolnshire Housing Partnership (LHP), we believe everyone deserves a safe, secure, and supportive place to call home. One of our core objectives is to provide safe and well-maintained homes to people in Lincolnshire \n This isn’t just a Neighbourhood Officer role, it’s a chance to change lives. You’ll work closely with customers who are looking for a place they can call home, helping them reduce risks, protect physical and mental wellbeing, and provide stability, dignity, and peace of mind, enabling individuals and families to thrive within their community. \n \n Why join LHP? \n \n Alongside an annual salary of £33,149.71 you’ll enjoy a fantastic range of benefits: - \n \n An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies. \n Discounted shopping vouchers. \n A brilliant salary sacrifices pension scheme — with up to 12% employer contribution. \n 32 days’ holiday (including bank holidays), increasing annually for your first five years. \n Opportunities to earn extra leave for full attendance, plus buy/sell options. \n Access to Mental Health First Aiders across the business. \n You’ll also join a positive team culture where your development is a priority and your ideas are valued. \n \n Where I’d work: \n \n This role will be based across Grimsby, with regular travel to our customers’ homes, and local community events. Occasional travel to other locations throughout Lincolnshire may also be required. \n \n You’ll have the autonomy to manage your own diary and the flexibility to work from locations that best support the delivery of your tasks across Lincolnshire. This could be at our main office in Grimsby, our various community hubs, at home, local coffee shops, or wherever works best for you! \n \n What I’d need: \n \n\n • Strong administrative, IT and organisational skills\n, • Up-to-date knowledge of national housing and social policy issues, law, good practice and innovation.\n, • Working knowledge of relevant legislation, such as Housing, Equal Opportunities, Health & Safety, General Data Protection Regulations.\n, • Prepared to work flexibly, including occasional evenings or weekends as per the requirements of the service.\n\n \n Even better if you bring: \n \n\n • Professional Qualification in housing and/or customer service.\n, • Experience of Court processes and ability to present cases in Court.\n, • Experience of MGI customer service excellence.\n\n \n What will I be doing as a Neighbourhood Officer? \n \n As our Neighbourhood Officer, you will be responsible for acting as the primary interface with customers of LHP, delivering an excellent customer focused housing management service that achieves LHP’s core objectives, with a focus on sustaining tenancies and improving quality of life. \n \n The role will involve a mix of administrative tasks, diary management and customer facing estate based, utilising mobile working on a day-to-day basis and coordinating and facilitating interventions to ensure that our customers are able to live independently and live in safe, well maintained and affordable homes. \n \n Please view the full job description for a full list of responsibilities \n \n How do I apply? \n \n Apply today by submitting your CV and a cover letter detailing why you would make an excellent candidate for this role \n \n Interviews will be held in person in our Grimsby office. We may also invite shortlisted candidates to an initial conversation via Microsoft Teams in advance of these interviews. \n \n Finally some key Information \n \n At Lincolnshire Housing Partnership, we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. \n \n It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team \n \n Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. \n \n To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process \n \n All offers of Employment is subject to a DBS Check and Satisfactory References

An exciting opportunity has arisen for a School Business Development Executive / Account Manager to join a social enterprise that connects employers with schools to create inclusive work-based learning opportunities for students, particularly those with special educational needs or from disadvantaged backgrounds. As a School Business Development Executive / Account Manager, you will be developing relationships with schools and careers hubs to promote a well-established careers engagement platform. This role is full-time remote based offering a salary of £30k FTE plus generous commission and benefits. The candidate must possess experience in both account management and new business development. You will be responsible for: • Proactively reaching out to schools to introduce and promote an innovative platform supporting student career development, • Building and managing relationships with Careers Leaders, Officers, and occasionally Head Teachers, • Collaborating with regional Careers Hubs and education networks to broaden reach, • Coordinating meetings via phone, Teams, or face-to-face to support engagement and growth, • Representing the organisation at relevant regional and national events, • Providing accurate internal updates and contributing to reporting processes, • Ensuring internal policies, such as safeguarding and health & safety, are adhered to What we are looking for: • Previously worked as a Account Manager, Sales manager, Business Development Manager, Partnership Manager, School Engagement Manager, Education Partnership Manager, Educational Sales Executive, Education Account Manager, Education Outreach Coordinator, School Relationship Manager, Educational Partnerships Executive, School Liaison Manager, Student Career Development Officer, School Engagement Executive, Business Development Executive, Career Engagement Officer, Business Development Specialist, Business development Consultant, sales consultant, Business Development Advisor, Business Development Adviser, Business Development Officer or in a similar role, • Must have 3 years’ experience in direct sales (excluding retail or general customer service), • Have 2 years’ experience in selling or sales to schools., • Strong track record of working within the education supply chain or selling into schools, • Full UK driving licence and right to work in the UK What’s on offer: • Competitive salary, • Term-time only role, • Flexible working pattern, • Generous commission structure, • 25 days annual leave plus 8 bank holidays (pro rata, within school breaks), • Travel expenses covered This is a brilliant opportunity to join a values-led organisation and play a meaningful role in shaping young futures. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

VP, Customer iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Revenue Officer Location: Wework Waterloo, SE1 7ND - Hybrid Comp: Negotiable (Base) + OTE + Share Options + UK iProov Benefits The VP of Customer will lead and oversee the Customer Success, Pre-Sales, Post-Sales, and Solutions Consultancy teams to deliver exceptional customer experiences and drive business growth. This executive role requires a strategic leader with deep expertise in customer relationship management, biometric authentication, and identity verification technologies. This is a highly strategic, hands-on leadership role that requires a unique blend of technical depth, commercial acumen, and people leadership. The VP will coach and develop the Heads of each function, ensuring alignment between customer needs and company objectives. They should be driving their teams to deliver world-class customer outcomes, scalable operational excellence and supporting revenue growth. The VP of Customer will lead and grow three critical customer-facing functions at iProov: • Customer Success – Driving onboarding/adoption, satisfaction, retention, and expansion., • Customer Value Enablement (Solution Architecture) – Acting as the technical bridge between iProov solutions and customer outcomes., • PreSales Solution Consultancy – Partnering with Sales to position our technology and deliver compelling, value-led proposals., • Define and execute the end-to-end customer lifecycle strategy across pre-sales, onboarding, adoption, value realisation, and renewal., • Lead, inspire, and develop high-performing leaders across Customer Success, Customer Value Enablement, and PreSales., • Build scalable processes, metrics, and playbooks that align with iProov’s growth ambitions and global expansion., • Serve as the executive voice of the customer, influencing commercial strategy and product roadmap decisions., • Champion a customer value-first mindset, ensuring measurable ROI for customers., • Oversee the technical design and solutioning process, ensuring architectural integrity and scalability., • Drive best-in-class onboarding, enablement, and adoption programs to maximise time-to-value and retention., • Partner closely with Sales to deliver pre-sales excellence, competitive differentiation, and accelerated deal velocity., • Own key metrics including Net Revenue Retention (NRR), expansion revenue, and churn mitigation., • Identify early warning signals in accounts and proactively address risks to health, satisfaction, and revenue., • Act as a bridge between customers, Product, Engineering, and Marketing to ensure our solutions address market needs and competitive pressures., • Represent the voice of the customer in executive forums and during strategic planning cycles., • Ensure our service delivery model scales efficiently as we grow across new markets and regions., • Extensive technical and commercial background with hands-on experience in sales engineering, solution architecture, or presales consulting, ideally within enterprise SaaS, cybersecurity, biometric authentication, or identity verification., • Proven track record of driving customer satisfaction, retention, and expansion in a technology-led environment, with measurable impact on NRR and growth metrics., • Strong grasp of architectural patterns, APIs, SDKs, integrations, and security principles, with the ability to guide customers through technical decision-making and coach teams to deliver high-quality solutions., • Demonstrated ability to lead technical solutioning efforts — from discovery and requirements gathering through solution design, technical validation, and executive presentation — while translating complex concepts into clear business outcomes for C-level stakeholders., • Experience in building, scaling, and maturing PreSales, Customer Success, and Solution Architecture functions, creating operational playbooks and processes that improve deal velocity, win rates, and time-to-value., • Exceptional leadership and people development skills, with a proven ability to coach and grow Heads of PreSales and Customer Value Enablement into high-performing, empowered leaders., • Strategic thinker who can align customer needs with business objectives, influencing roadmap and go-to-market strategy., • Data-driven mindset with experience using CRM tools (Salesforce preferred), customer success platforms, and health analytics to track performance and identify risks and opportunities., • Executive presence with excellent communication and interpersonal skills, capable of influencing stakeholders across Sales, Product, Engineering, and C-Suite., • Thrives in a fast-paced, scale-up environment, balancing strategic oversight with rolling up your sleeves to unblock complex opportunities or escalations., • Customer-obsessed and passionate about delivering exceptional experiences, always looking for innovative ways to add value, • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to _

ML Infrastructure Lead About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Scientific Officer Location: WeWork Waterloo - Hybrid Comp: Negotiable (Base) + Company Performance Bonus (20%) + Share Options + iProov Benefits We are looking for a highly capable and hands-on Senior ML Infrastructure Lead to build and scale the technical foundations that enable machine learning to operate effectively in production. This is a hybrid leadership role sitting across machine learning infrastructure, platform engineering and MLOps. You will be responsible for designing and evolving the systems, tooling, processes and standards that allow ML teams to train, deploy, monitor and improve models reliably, securely and at scale. You will work at the intersection of machine learning, software engineering, data, cloud infrastructure and platform reliability, helping bridge the gap between research and production. This role is ideal for someone who can think strategically about long-term platform capability, while still being technically hands-on enough to solve complex engineering and operational challenges. • Lead the design and evolution of our ML platform, infrastructure and MLOps capability, • Build and maintain scalable, reliable and secure systems for model training, testing, deployment, monitoring and lifecycle management, • Develop the infrastructure and tooling that enable ML Engineers, Data Scientists and Researchers to work efficiently and ship models with confidence, • Design robust workflows for CI/CD, model versioning, reproducibility, experimentation, feature management and release management, • Own and improve the production environment for machine learning systems, ensuring strong standards for availability, performance, observability and resilience, • Define and implement monitoring across model and platform layers, including system health, data quality, drift, latency, throughput and cost efficiency, • Build or optimise internal self-service tooling and platform capabilities to reduce friction for teams working on ML use cases, • Partner closely with ML, Data, Software and Platform Engineering teams to productionise models and improve the end-to-end ML development lifecycle, • Support the scaling of infrastructure for both training and inference workloads, including high-throughput, real-time or compute-intensive use cases where relevant, • Drive best practice in governance, security, compliance, auditability and operational rigour across the ML lifecycle, • Improve the efficiency and cost-effectiveness of ML systems, including cloud resource usage, compute environments and deployment patterns, • Mentor engineers and act as a technical leader across ML platform and operations topics, • Help define the roadmap for ML enablement, ensuring the platform can support current needs while scaling for future growth You will have experience working in high growth, fast paced tech-first environments. You are passionate about building & launching quality products that have a positive impact. You’re an experienced product leader with a background in security, identity (IAM), or enterprise SaaS. You combine strategic vision with operational rigour, and you’re motivated by delivering usable, secure, and elegant solutions to complex technical problems. • Proven experience in a senior MLOps, ML Platform, ML Infrastructure, Platform Engineering or Machine Learning Systems role, • Strong hands-on background in software engineering and cloud infrastructure, ideally with direct experience supporting production machine learning environments, • Experience building and operating systems that support the full ML lifecycle, from experimentation and training through to deployment and monitoring, • Strong knowledge of Python and sound engineering principles, including testing, automation and code quality, • Strong experience with cloud platforms such as GCP, • Experience with Docker, Kubernetes and modern containerised deployment patterns, • Strong experience with CI/CD pipelines, infrastructure-as-code and workflow orchestration, • Experience with tools such as Airflow or similar platform and orchestration technologies, • Good understanding of model observability, data quality, feature pipelines, lineage and reproducibility, • Experience designing scalable infrastructure for ML workloads, including training, batch inference and real-time serving, • Strong appreciation of reliability, security, governance and operational excellence in customer-facing or production-critical systems, • Ability to operate across both strategic and hands-on technical work, • Strong communication skills and the ability to work effectively across engineering, product and data teams Nice-to-haves • Experience supporting computer vision, deep learning, LLM or other compute-intensive ML workloads, • Experience with GPU infrastructure, distributed training or high-performance compute environments, • Familiarity with feature stores, model registries and automated retraining pipelines, • Experience building internal developer platforms or self-service ML tooling, • Experience in regulated, high-security or high-availability environments, • Experience leading or mentoring engineers in a scale-up or high-growth technology business, • Familiarity with responsible AI, model governance or risk controls in production ML setting, • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to _

Role Overview Currently recruiting for a Housing Enforcement Officer to join a proactive Local Authority team in Grimsby. This is a key role focused on improving housing standards, protecting public health, and ensuring compliance with housing legislation across a diverse property portfolio. Key Responsibilities Investigate complaints relating to poor housing conditions across various property types, including HMOs and mobile homes Carry out inspections using the Housing Health and Safety Rating System (HHSRS) to identify and assess hazards Prepare detailed schedules of works, reports, notices, and correspondence to address identified issues Take appropriate informal or formal enforcement action, including serving statutory notices and supporting prosecutions Monitor properties to ensure compliance and that hazards are reduced to acceptable levels Inspect and assess licensed properties and HMOs, including suitability for licensing and compliance with licence conditions Identify and investigate unlicensed properties where required Take action on properties posing risks to public health or safety, including those with unauthorised access * Gather and manage evidence in line with the Police and Criminal Evidence Act 1984 (PACE) Referral Reward OnRecruit is offering £250 for every successful candidate referral. If you know someone suitable for this role, refer them and recei...

Volunteer co-ordinator Responsible to: Head of Operations; Chief Officer Salary: £13.22 per hour Days/times: 16hrs days/times flexible to ensure all volunteers are supported Work base: Town Centre As this position will include a base in our women only spaces (including Refuge), we are only accepting applications from women. (Schedule 9, Part 1 of the Equality Act 2010 applies) Purpose of post The purpose of this role is to support the volunteer programmes within our domestic abuse support services only Refuge, DA Hub and Womens Centre (not retail) Main duties To manage, supervise and support a team of approximately 20 volunteers, who assist and help our support teams and projects To promote and encourage volunteer engagement To recruit and train volunteers in a variety of settings and buildings To co-ordinate our reception areas and ensure all visitors and clients feel welcomed and supported (for some clients, this is their first time getting help or support) To manage relationships between volunteers, staff and clients To plan and lead volunteer meetings To manage rotas including holidays, sickness, absence, etc To plan, organise and deliver volunteer training when required (with other staff members) To monitor and evaluate the volunteer programme, assessing the project's progress and goals, recording statistics and outcomes, as requested To work with the CEO to develop any new policies, procedures and risk assessments as necessary To oversee task descriptions, volunteer agreements and personnel files for each volunteer To ensure excellent communications between volunteers and also between volunteers and other staff and projects ensuring all projects and staff recognise and respect the role of volunteers within the organisation To represent and be a voice for the volunteer team To have a high level of awareness of our mission and knowledge of how we use volunteers across the organisation To be involved in any volunteer events and/or activities To maintain volunteer information, files and databases electronically as required To stay up to date with any volunteering guidance and/or legislation as required ensuring we are operating legally and that any new information is reflected in working practices To offer a calm and professional approach to supporting volunteers, undertaking support for any situations of conflict To encourage volunteer involvement and feedback in developing services To assist with providing cover for volunteers in an emergency To establish safety and carry out any risk assessments and health & safety checks when necessary To support the volunteer in exploring opportunities, identifying and encouraging aspirations and developing these into meaningful future plans and goals, when appropriate To work within a framework of safeguarding under Womens Aid NEL and local authority guidance When requested, to prepare and undertake project reports and feedback on success General responsibilities To work as a team member under the guidance and management of the Head of Operations. To participate in fundraising activities on behalf of Womens Aid To work alone and on one's own initiative with due regard to our lone working procedures To participate in staff training, ensuring mandatory training is up-to-date and refreshed regularly To discuss any training personally identified in supervisions To attend team meetings, external meetings and Trustee meetings as requested To draw to the attention of the Support Manager any issues which may impact on clients or Women's Aid To be familiar with all policies of Womens Aid; to ensure policies are signed off as instructed; to ensure policies are implemented and adhered to at all times To work at all times in accordance with the confidentiality policy of Women's Aid. To comply with data protection legislation, ensuring information sharing procedures are adhered to at all times To ensure the highest standard of anti-discriminatory and equal opportunities practices are adhered to and to work in a non-judgemental way, within the guidelines of equal opportunities and anti-discriminatory practice To work in a safe and responsible way, ensuring that health & safety practices are followed and that you do not endanger yourself, your colleagues or service users To work in accordance with staff values and ethos as described in our staff agreement To constantly raise awareness of domestic abuse locally To assist with providing cover for absent colleagues during periods of sickness, holidays, etc., as requested by the Head of Services or CEO To carry out any other duties commensurate with the level of this post Person specification Experience of Managing or supporting staff or volunteers Recruiting and training staff or volunteers Organising, planning and evaluating projects Knowledge of The impact of domestic abuse on everyone Safeguarding practices Skills Excellent communication and organisational skills Computer skills (file management is undertaken electronically) Ability to cope with crisis management, conflict and deadlines Ability to support and encourage progression General To foster a tolerant, supportive and empathic approach to volunteers, with an ability to build rapport quickly To ensure a positive image of the organisation through personal behaviour and appearance Demonstrate a high level of motivation Desirable criteria Qualifications Any recognised professional qualifications Experience of Working to performance indicators and standards Report writing and presentations Knowledge of Education/training and employment opportunities Values and Culture We are a values-led organisation committed to creating a safe, inclusive, and empowering environment for both our staff and the people we support. 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