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Company Description IPS (Part of the Culina Group) works with some of the best known brands and provides cost effective and innovative co-packing, co-filling and co-manufacturing solutions within the UK.At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired!Job Description To work in partnership with the Head of Business Development to deliver the IPS Commercial Strategy, with ownership of key customer relationships for our co-manufacturing partners and project management of the home baking category campaign.The role is accountable for driving organic growth, improving account management standards, and ensuring the successful delivery of customer programmes from concept through to launch and beyond. It will also play a key role in shaping and embedding best practice account management processes across IPS.This is a full time, permanent role. Working Monday to Friday, 40 hours a week.Key Duties of a Commercial Account Manager:Account Management & GrowthManage and develop key retailer and branded customer relationships, with primary ownership of the home baking category campaign , a strategically important initiative requiring close, hands-on managementAlongside the core campaign, manage a broader portfolio of customer relationships across additional product categories produced on site (e.g. cereals and other dry blends), ensuring a consistent and high standard of account managementDevelop and execute robust customer account plans, identifying clear opportunities for organic growth across all accountsBuild strategic partnerships with customers by developing a deep understanding of their category strategies, commercial drivers and longer-term requirementsProactively identify and unlock growth opportunities through range expansion, NPD and improved commercial structuresAct as a key commercial contact for inbound enquiries, confidently presenting the IPS proposition to new and prospective customers and converting opportunities into commercially viable contractsUse strong analytical capability to assess customer performance, identify trends and patterns, and translate insight into clear, commercially sound proposals to support account developmentDevelop compelling, insight-led customer presentations that clearly articulate opportunities and take customers on a logical, engaging journey from insight through to recommendationLead commercial discussions with customers, including pricing negotiations and securing new or extended contracts, ensuring outcomes align with site growth and margin expectationsPlay a key role in elevating account management capability at St Helens by embedding a more structured, commercially focused approachContribute to the development and testing of new IPS-wide account management processes and tools (e.g. Key Account Plan frameworks, performance tracking and governance), ensuring they are practical, scalable and effective prior to wider rollout across the commercial functionSupport the ongoing evolution of the IPS commercial function by contributing to longer-term strategic thinking alongside the Head of Business DevelopmentOperate as a highly customer-centric partner, ensuring consistent delivery of high service levels and building trusted, long-term relationshipsCollaborate across the wider IPS and Culina commercial network, contributing to group initiatives and sharing best practice across sitesCommercial OwnershipManage customer P&L performance, ensuring alignment to agreed commercial targetsDevelop cost cards in collaboration with operations and site leadershipOwn pricing submissions to customers, ensuring accuracy, competitiveness and margin deliveryAgree volumes and commercials with customers, balancing growth with operational feasibilityCampaign and category deliveryCompile detailed analysis of campaigns capturing their success in both financial and operational terms. Use these findings to implement new and improved processes going forward.Ensure the yearly revenue of managed accounts increases YOY by a minimum of 10%, whilst retaining profitable EBIT levelsResearches and identifies new opportunities that compliments the strengths of the groupBe a role model for others at all times and demonstrate the IPS behavioursBuild solid relationships with BDMs and Site Leads across IPS groupQualifications Knowledge of the food industry (desirable)Proven track record in account management within FMCG, co pack, food manufacturing or similarExperience managing retailer and/or branded customer relationshipsDemonstrable experience in building strategic partnerships and delivering account growthExperience negotiating pricing and securing commercial agreements/contractsExperience converting inbound enquiries into revenue generating accountsStrong commercial acumen, with experience managing P & L, pricing and cost structuresExperience developing structured account plans and implementing growth strategiesStrong project management skills with the ability to manage multiple work streamsStrong customer centric focus, committed to delivering excellent service and building trustExcellent organisational skills with the ability to prioritise workload and meet deadlines.Strong customer service and relationship management skills.Knowledge of project management and risk management principles.Strong PowerPoint and presentation skills.Additional Information As part of our drive to make IPS a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:Annual Leave Competitive holiday entitlement of 25 days plus the normal bank holidaysCompanyBonus We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus schemePension scheme we want colleagues to enjoy acomfortable retirementso we offer agreat contribution of 4% employee and 4% employerLife Assurance - 4x your annual salaryWellness Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a yearEye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glassesReward & Recognition We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeamTPBN1_UKTJ

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