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  • Cafe Supervisor
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    Cafe Supervisor
    4 days ago
    £13.5–£14 hourly
    Full-time
    London

    G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary: We are seeking a motivated and experienced individual to join our team as a Supervisor in the Specialty Coffee Industry. You will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities: • Oversee all aspects of daily operations, including opening and closing procedures and team management., • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues., • Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment., • Implement operational strategies to achieve sales targets and drive business growth., • Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability., • Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment., • Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team. Requirements: • Previous experience in the specialty coffee industry or a similar management role., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with a track record of effectively managing and developing a team., • Exceptional customer service skills with a friendly and approachable attitude., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment., • Strong problem-solving abilities and the capacity to make sound decisions under the pressure., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork.

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  • Registered Manager
    Registered Manager
    11 days ago
    Full-time
    Wembley

    Purpose of the Role To take full responsibility for the leadership, management, and regulatory compliance of a 3‑bed EBD children’s home. The Registered Manager ensures the delivery of high‑quality, trauma‑informed care in line with the Children’s Homes (England) Regulations 2015 and Ofsted’s Quality Standards. The role is accountable for safeguarding, staff development, operational excellence, and achieving positive outcomes for children. Key Responsibilities 1. Leadership & Operational Management • Provide strong, child‑centred leadership that promotes safety, stability, and emotional wellbeing., • Ensure the home operates in full compliance with Children’s Homes Regulations and Quality Standards., • Maintain and regularly review the Statement of Purpose., • Develop and implement policies, procedures, and operational systems., • Ensure the home is adequately staffed at all times and manage the rota effectively., • Oversee health & safety, fire safety, and environmental risk management. 2. Safeguarding & Risk Management • Act as the Designated Safeguarding Lead for the home., • Ensure all safeguarding concerns are reported, recorded, and escalated appropriately., • Lead on risk assessments and behaviour support planning., • Maintain oversight of incidents, patterns, and trends to reduce risk and improve outcomes. 3. Staff Management & Development • Recruit, train, supervise, and develop the residential care team., • Provide monthly reflective supervision and annual appraisals., • Build a positive, supportive team culture grounded in trauma‑informed practice., • Manage staff performance, under‑performance, and professional conduct. 4. Care Planning & Child Outcomes • Oversee admissions, ensuring suitability and compatibility with existing residents., • Lead on care plans, placement plans, behaviour plans, and risk assessments., • Ensure children’s health, education, identity, and emotional needs are met., • Promote independence, life skills, and community engagement., • Maintain strong relationships with social workers, families, schools, and external agencies. 5. Quality Assurance & Compliance • Maintain high standards of recording, auditing, and regulatory compliance., • Prepare the home for Ofsted inspections and respond to regulatory feedback., • Complete Regulation 45 reports and contribute to continuous improvement., • Ensure all decisions are clearly recorded on children’s files. 6. Financial & Resource Management • Manage budgets, staffing costs, and resources effectively., • Ensure the home operates sustainably and within financial parameters., • Oversee procurement, maintenance, and external contracts. 7. On‑Call & Availability • Participate in the on‑call rota to support staff and respond to emergencies., • Provide flexible working hours when required to meet the needs of the home. Person Specification Essential • Minimum 2 years’ experience in a senior role within children’s residential care., • Strong understanding of trauma, attachment, and EBD behaviours., • Excellent safeguarding knowledge and decision‑making skills., • Ability to lead, motivate, and develop a staff team., • Strong communication, organisational, and problem‑solving skills., • Ability to work flexibly, including on‑call duties., • Commitment to child‑centred, therapeutic practice. Desirable • Level 5 Diploma in Leadership & Management (Residential Childcare) or willingness to complete., • Experience opening or developing a new children’s home., • Full UK driving licence.

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  • Room Leader
    Room Leader
    28 days ago
    £13.5 hourly
    Full-time
    London

    Room Leader Job Description To lead the day-to-day running of the nursery room, ensuring children receive outstanding care, learning, and development opportunities in line with the Early Years Foundation Stage (EYFS). The Room Leader is responsible for maintaining a safe, stimulating, and inclusive environment, leading the room team, and ensuring high standards of practice are consistently achieved. Key Responsibilities Leadership and Room Management · Lead the day-to-day management and organisation of the nursery room.· Supervise, support, and motivate practitioners within the room.· Plan staff deployment to ensure children's needs and statutory ratios are met.· Monitor the quality of practice within the room and provide guidance and support to staff.· Ensure room routines operate smoothly and effectively.· Maintain high standards of cleanliness, organisation, presentation, and resources.· Support the induction, mentoring, and development of new staff, students, and apprentices.· Communicate effectively with management regarding room performance, staffing, and children's needs. Childcare and Learning · Deliver high-quality care and education in accordance with the EYFS and Birth to Five Matters.· Lead curriculum planning and provide engaging, stimulating learning opportunities.· Monitor children's progress and ensure observations, assessments, and learning records are accurate, meaningful, and completed on time.· Support children's individual learning, development, wellbeing, and next steps.· Ensure inclusive practice that meets the needs of all children, including those with additional needs.· Promote positive behaviour, independence, and emotional wellbeing. Safeguarding and Welfare · Safeguard and promote the welfare of all children at all times.· Ensure safeguarding procedures are followed and concerns are reported promptly.· Maintain effective supervision and ensure statutory staff-to-child ratios are met.· Ensure compliance with health and safety procedures, risk assessments, and welfare requirements.· Oversee the accurate completion of accident, incident, medication, and care records.· Promote children's health, hygiene, and wellbeing throughout the day. Parent Partnerships · Build and maintain positive, professional relationships with parents and carers.· Share information regarding children's learning, development, and wellbeing.· Lead parent meetings, progress reviews, and support transition arrangements.· Work collaboratively with families and external professionals where appropriate. Professional Responsibilities · Ensure full compliance with nursery policies, procedures, and statutory requirements.· Maintain accurate room records and documentation.· Attend and contribute to staff meetings, supervision sessions, and training.· Support the continuous improvement of the nursery through reflective practice.· Maintain confidentiality and professional standards at all times.· Undertake any other reasonable duties requested by management. Person Specification Essential · Level 3 Early Years Childcare qualification.· Minimum 1 years' experience working with children aged 0–5 years.· Previous experience leading or supervising an Early Years team.· Strong knowledge of the EYFS, Birth to Five Matters, safeguarding, and child development.· Excellent leadership, organisational, and communication skills.· Ability to lead by example and motivate others.· Good understanding of health and safety and statutory welfare requirements.· Ability to work independently, prioritise workloads, and make informed decisions.· Commitment to safeguarding and promoting the welfare of children.

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  • Waiter / Waitress
    Waiter / Waitress
    2 months ago
    £14.5–£15 hourly
    Full-time
    London

    Role Purpose The Waiter is responsible for delivering a warm, attentive and consistent guest experience, ensuring that every guest feels welcomed, looked after and valued. This role focuses on building rapport with guests, maintaining strong service standards and working collaboratively with the team to ensure smooth and efficient service. The Waiter plays a key role in creating memorable experiences that encourage guests to return. The “C” Principles The Waiter lives and promotes the following values at all times: Collaboration • Cooperation • Communication • Cohesion • Consideration • Consistency Reports to Head Waiter / Assistant Restaurant Manager / Restaurant Manager Leadership Style & Core Behaviours A successful Waiter consistently demonstrates: • Guest-focused mindset – prioritises guest experience at all times, • Strong communication – listens actively and communicates clearly, • Positive attitude – creates an engaging and welcoming atmosphere, • Attention to detail – ensures accuracy and consistency in service, • Teamwork – supports colleagues and contributes to smooth service, • Organisation – manages their section effectively, • Resilience – performs well during busy service periods Key Responsibilities Guest Experience & Service Delivery • Deliver friendly, attentive and professional service to all guests, • Build rapport and create a welcoming, engaging experience, • Take orders accurately and confidently, • Ensure guests feel looked after throughout their visit, • Anticipate guest needs and respond proactively Service Standards & Execution • Maintain high standards of service, presentation and professionalism, • Ensure food and drinks are served correctly and efficiently, • Follow company service steps and procedures consistently, • Manage timing of service to ensure a smooth guest journey Section Management • Take responsibility for a section during service, • Ensure tables are clean, organised and ready for guests, • Monitor guest needs and maintain awareness of the section at all times, • Support smooth transitions between courses and table turns Teamwork & Communication • Communicate clearly with BOH and FOH teams, • Support runners, head waiters and managers during service, • Contribute to a positive, respectful and team-focused environment, • Ask for support when needed and offer help to others Organisation & Cleanliness • Maintain cleanliness and organisation of the floor and service areas, • Support opening and closing duties, • Ensure stations are stocked and ready for service, • Follow hygiene and presentation standards at all times Compliance & Standards • Follow all company policies and procedures, • Maintain awareness of allergens and dietary requirements, • Ensure responsible service of food and beverages, • Uphold professional appearance and conduct Problem Solving • Respond calmly and professionally to guest requests or concerns, • Resolve minor issues independently where possible, • Escalate more complex issues to senior team members, • Maintain composure during busy periods

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