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This Head of Customer Support role will champion the customer post-purchase journey. You will balance strategic leadership with technical, hands on troubleshooting.Leading a lean team of two Support Technicians, your mission will be to elevate the support standards, optimise ticketing workflows, and ensure customers receive fast, accurate and empathetic resolutions to complex technical challenges. \n \n The Role \n Some key responsibilities are as follows: \n\n • Leadership and Team Management – Mentor and coach two Support Technicians, fostering a culture of continuous learning, accountability and technical excellence.\n, • Technical Support Excellence – Act as point of contact for complex technical issues relating to satellite hardware, cellular Internet of Things devices and network connectivity. Step into the queue when needed to diagnose firmware bugs, network routing anomalies and hardware malfunctions. Oversee the creation of internal documentation and customer facing help centre articles.\n, • Customer experience & Strategy – Advocate for the customer needs by collaborating closely with Product, Engineering and Sales teams to drive product improvements. Continuously refine ticketing systems and support workflows.\n\n \n The Ideal Candidate \n You will ideally have 3+ years’ experience in a Technical Support leadership or supervisory role, ideally having had exposure to high tech hardware/software, telecoms, satellite communications, or IoT. \n Technical competence will include foundational knowledge of networking protocols, cellular, or satellite communication systems.You will need the ability to confidently troubleshoot hardware/software interfaces. \n People skills are important, you will have a track record of delivering ‘exceptional’ customer experiences and turning frustrated users into brand advocates. \n In terms of personal skills, you don’t just delegate, you lead by example and love helping your team grow. You’ll be genuinely curious and enjoy digging into technical puzzles until you find the root cause. Finally, you’ll be able to translate highly technical jargon into simple, reassuring language for customers. \n \n \n Additional Information \n \n The environment is down to earth, relaxed but professional where everyone loves coming to work and wants to do their best. \n \n Thank you for making an application. We will shortlist quickly and if you are successful in reaching next stage we will contact you within 3 days of application.If you have not heard from us within 3 days unfortunately you have not been successful on this occasion.

Customer Support Representative Certain Advantage is hiring for a Customer Support Representative based in Reading. This role is on an initial 1-year contract basis and is hybrid The company: We’re working with a business that’s a global leader in communications, technology, and telematics solutions, providing connectivity, network infrastructure, and innovative digital services to businesses and consumers. In this role, you'll assist customers daily by troubleshooting hardware, installation, and mobile/web platform issues. You'll also keep them informed of progress via phone and email to ensure timely resolution and satisfaction. The role: • Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space, • Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions, • Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders, • Actively work with other departments of the organisation as well as deal with customers and vendors on a daily basis, • Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level The individual: • Experience in a customer-facing role, • Experience with SaaS (Software as a Service) solutions is a plus, • Experience with CRM & ERP systems - Salesforce and SAP would be preferred, • Strong communication and listening skills, • Well-developed time management and prioritisation skills, • Structured “can-do” approach to open matters and tasks in a demanding environment, • Methodical and conscientious documentation skills, • Willingness to develop while identifying opportunities over self-reflection. Does this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.

Environmental technology is moving fast. The tools being built to screen, measure, and verify natural capital at scale are among the most consequential in the sector — and most of the world doesn't know they exist yet. As Marketing Manager for Oxygen Intelligence, changing that is your job. Oxygen Intelligence is the data and analytical infrastructure underpinning the entire Oxygen Conservation platform. It encompasses asset sourcing and evaluation, natural capital measurement and reporting, proprietary software development, and our large-landscape models. We are ready to tell that story externally — and we need someone who knows how to do it. About the Role You'll sit within the central marketing team, reporting to Elly Steers, Head of Marketing, working in close alignment with the Head of Growth and Chris Winter, Director of Natural Capital. Your remit is Oxygen Intelligence: go-to-market strategy for AI and software products, technology thought leadership, PR, product launches, market education, and leadership profiling for the Intelligence team. This is one of the rare marketing roles where you'll genuinely build a business, not just market one. Oxygen Intelligence has the technology, the expertise and the commercial momentum. What it doesn't yet have is an established external brand. That's why this role exists. From positioning and messaging to product launches, thought leadership and market education, you'll define how Oxygen Intelligence is recognised by investors and the wider industry. The opportunity isn't to market Oxygen Intelligence. It's to help define what it becomes. About You You have the skills to communicate complexity with creativity, turning technical depth into language that's relatable and digestible for LPs. You understand that thought leadership is a strategic tool, not a content box to tick. You don't need to be a natural capital or data expert, but you do need to be confident getting under the skin of complex products and technology — and making them land with investors, partners, and sector audiences. Here's a snapshot of the strengths you'll bring: Environment Genuine curiosity about the intersection of conservation, data, and investment, seeing technology as a force for environmental progress. You care about the natural world — and you're energised by the role technology plays in protecting it at scale. Impact Excellent writing and communication skills: you can move between a technical explainer on an AI model, a product launch for a geospatial platform, and a LinkedIn post on nature intelligence without losing accuracy or clarity. Skill to run go-to-market campaigns for software or data products — positioning, messaging, launch execution. Strong analytics skills: you track what's working, learn fast, and adjust without being precious about it. Adventure Excited to build something from scratch — Oxygen Intelligence's external identity is largely unmapped, and that's the opportunity, not the problem. Energised by operating at the frontier: new markets, emerging standards, and technology that genuinely hasn't existed before. Comfortable with ambiguity and pace — you can move when things are still in development and hold quality throughout. Together A collaborative instinct: you work closely with the data and technology team to ensure everything you put into market is accurate, not just compelling. Confident building relationships with technology media, sector partners, and academic or standards bodies. We believe in recruiting exceptional people and creating the role that lets them do incredible things. Whatever your background, we'd love to hear from you if you think you can make a genuine difference. Key Responsibilities Go-to-Market Strategy: Develop and deliver go-to-market campaigns for AI and software products — positioning, messaging, and launch planning for technology that genuinely differentiates Oxygen Intelligence. Product Launches: Own the external launch of new products and features, translating internal propositions into credible, compelling external offers. Thought Leadership: Commission and shape long-form thought leadership from senior leadership, building Oxygen Intelligence's intellectual authority in natural capital data and technology. Market Education: Develop content and campaigns that help target audiences understand the role of data and AI in natural capital — building a market as much as a brand. PR: Own Oxygen Intelligence's press presence nationally and internationally, including technology media, sector press, and award submissions. Leadership Profiling: Build external visibility for the Oxygen Intelligence leadership team through thought leadership and executive communications. Awards: Identify and pursue technology and sector awards to build credibility and profile. LinkedIn Strategy and Execution: Own the content calendar and engagement strategy for Oxygen Intelligence's external accounts. Analytics and Optimisation: Monitor performance, use insight to continuously improve. About Us Oxygen Conservation was founded in 2021 with a clear mission: Scaling Conservation. We're building the UK's first genuine natural capital portfolio — acquiring large landscapes, restoring them at scale, and creating investable products including premium carbon credits, biodiversity net gain units, renewable energy partnerships, and ecotourism experiences. In just four years, we've grown to a valuation of around £400m, with 50,000+ acres owned and over half a million acres connected for nature. By 2030, we aim to have £1 billion of natural capital assets under management, protecting and restoring 250,000 acres for people and wildlife. Oxygen Intelligence is where our competitive advantage increasingly lives — the proprietary data infrastructure that enables us to screen opportunities faster, manage complex landholdings with precision, and stay ahead of a rapidly evolving market. We move fast, hold ourselves to high standards, and genuinely believe that what we're building matters. Key Information Location: Remote (UK-based), with regular travel to London and occasional estate visits Employment Type: Permanent, full-time Salary: £30,000 - £35,000 Closing Date: Until we find an exceptional addition to the team Your application has been successfully submitted! _ We appreciate your interest in this position. Unfortunately, you have already applied for this job.

HR Generalist Location: Coventry (Hybrid 2 days after probation) Salary: £29,000–£31,000 Join an Award-Winning Business That Puts People First We’re a leading national commercial cleaning and associated services provider — and proud winners of the European Cleaning & Hygiene Awards 2025: Best Company to Work For. The Opportunity The HR Generalist will support the HR Director, Head of HR and other HR members in all HR’s practices and objectives that will provide an employee-oriented high-performance culture within the business. You will be required to perform in all HR functions, including ER, TUPE and Restructure process, HR Admin management, Talent and Performance Management, and rapidly learn to overcome challenges. Reporting directly to the Head of HR and working closely with colleagues to ensure all HR duties are undertaken in accordance with employment law, company policy and ensuring any risk to the business is minimised. What You’ll Be Doing HR duties: • Support, develop and implement all HR related processes and strategies aligned to the business objectives, including clause ER case management., • Support and coach the management team on all people leadership matters, including business change and transformation. Forming strong relationships with the management team to be able to challenge and coach in a high-performance environment., • Partner the management team to project manage organisational and procedural changes within the business area., • Be responsible for all HR management and development (including ER/Case Management, TUPE/Restructuring procedures, recruitment and selection practices, discipline, grievance, mentoring, absence management, contracts, training and development, talent management, succession planning, driving performance appraisals and any other HR related issues)., • Monitor, manage and measure and report on HR issues, opportunities and development plans and achievements within agreed formats and timescales, including clause ER case management for the assigned areas, • Continuously Liaise with Managers to understand their HR requirements, reduce ER cases across all categories, and ensure they are fully informed of the HR objectives to drive the organisation forward., • Keep up to date with HR legislation and provide relevant training as when required, as well as per agreed schedule, • Update the company server with timely, relevant forms, policies and procedures to ensure accessibility for employees at all times., • To facilitate as a mediator when required to try and resolve employee grievances. Admin Related: • End to end TUPE management and related documents preparation (TUPE in /TUPE out), • Support the Recruitment Department with the entire onboarding process including but not limited to, creating and/or managing: Internal ads, offer letter & employment contracts, and arranging induction/onboarding experience, • Carry out Right to Work checks for current employees who’s right to work are due to expire and right to work checks for all new hires., • Maintain records of personnel-related data (payroll, personal information, leaves) in both paper and the database and ensure all employment requirements are met, • Liaise with other departments or functions (payroll, IT, SHEQ etc) when required, • Support the Payroll Department by providing the relevant documentation/information in a timely manner, • Carry out the DBS checks for all and current employees, • Carry out the applications for passes for the Virgin Contract, • Ensure that the Probation Procedure it is being adhered to and all parties involved are following it, • Carry out reference checks for new employees, • Manage the HR inbox in a timely and professional manner, • Produce and submit reports on general HR activity on a monthly basis, • Assist in ad-hoc HR projects, • Ready to perform any ad-hoc HR management related duties instructed by the Head of HR or HR Director. Recruitment duties: • Manage recruitment needs for the company such as in-house advertisement for senior positions., • Creating and continually improving offer letters and contracts of employment, whilst managing the timely distribution of such documents. Training duties: • Manage a training plan that details required training that is delivered within the agreed/specific timescales and ensure outcomes are appropriately measured and reported on., • Liaise with other managers to understand all necessary aspects of their learning and development needs, and to ensure they are fully informed of corporate learning and development objectives., • Develop and deliver training and communications materials to support learning and development needs., • Ensure training activities meet and integrate with company strategies and policies., • Write and deliver training lessons to continue personal development of Line Managers throughout the company., • Manage the organisation and delivery of company induction sessions, including writing and delivering the presentations., • Maintain the currency of the Training Matrix and share the information company-wide. Officer Responsibilities: • To assist and advise Company managers/directors on HR policy, practice, procedure and issues., • To represent the company in a positive, professional manner at all times. What We’re Looking For • Prioritisation and time management, • Proven track record as a HR generalist, in an HR environment, • Officer/Adviser/Generalist role, • Interpersonal relationships, discretion and confidentiality, • Knowledge of employment law, ER processes, Right to Work and DBS checks, TUPE law and ER practices, • Experience of report writing utilising excel, word and power point, • Ability to communicate at all levels, • Problem solving skills, • Ability to innovate to create and implement continuous, • improvement initiatives, • Experience of designing and writing HR policies, procedures, offers, • and contracts of employment, • Adaptability and flexibility – willing to work on a variety of projects and perform in multiple roles Other Requirements: • Flexibility to work at multiple locations with nation travel involved (up to 2-4 nights per month away from home maybe expected on occasion to meet business requirements), • Excellent IT and Microsoft skills The Package • £29,000–£31,000 basic salary, • Performance bonus, • 35 days holiday (including bank holidays), • Hybrid working (up to 2 days from home following 6 month probation)

Function: | Content Systems | UGC Direction | Paid Social Performance Reports to: Head of Performance Location: Hybrid - Hambi Media HQ, Oval, Central London Compensation: £40,000 - £60,000 Overview: Hambi Media Ltd is now the leading performance creative agency for e-commerce brands in the UK, boasting a team of 40+ high-performing A-Players. With over £100M spent on creative across Meta and TikTok ads, our clients include Heights, Surreal, 47 Skin, Nutrition Geeks, Mindful Chef and many more. We’re proud to be one of the few D2C creative agencies housing in-house design, production, strategy, and UGC teams under one roof. Our small and fresh team was born in the world of advertising and film; bringing an exciting blend of creativity and ad strategy. We offer a range of bespoke top-of-funnel brand services for our clients, including performance and creative, high-production video, and design. As your growth partner, we strategise, ideate, create, and optimise exceptional creative content, including UGC, high-production, design, and motion graphic ads. We pride ourselves on being a one-stop performance creative solution, acting as an in-house creative team for our clients. The Role: As a Paid Social Content Strategist, you’ll shape and execute content strategies built for performance. You’ll script UGC, create narrative structures, develop hooks, analyse performance, and guide content creation end-to-end. You work daily with creators, designers, editors, and media buyers to ensure content both performs and elevates the brand. • 3+ years of experience in a content / creative strategy or social media marketing role, preferably in an agency setting, • Proven track record of developing successful creative campaigns, • Preferred experience working within performance creative, media buying or D2C/ E-commerce advertising, • Strong analytical skills and experience with data analysis and reporting, • Excellent communication and presentation skills, with the ability to clearly articulate creative ideas and strategies to clients and internal teams, • Strong attention to detail and ability to manage multiple projects at once, • Knowledge of digital marketing platforms, especially Meta, and understanding of performance marketing principles and theory Responsibilities: • Develop and execute social media performance creative strategies that align with our client's business objectives., • Conceptualise and execute performance creative campaigns for Meta ad campaigns (such as UGC, high-production ads, motion graphic ads and static design ads)., • Understand what makes creative convert and continually be looking to optimise creative performance within ad campaigns on Meta and Tiktok, familiarity with soft and hard ad matrices., • Scripting and briefing creative for D2C campaigns., • Utilise creative data to measure and report on campaign performance, and provide actionable insights and recommendations to optimise future campaigns., • Work closely with a Account Manager to ensure the quality and effectiveness of our creative deliverables ., • Stay up-to-date on industry trends, market research, and consumer insights to inform our creative strategies., • Collaborate with cross-functional teams, including account management, media buying, and production, to deliver integrated creative campaigns that drive results., • Participate in client meetings to discuss campaign performance, creative recommendations, and strategic planning., • Contribute to the development and implementation of Hambi Media's overall creative vision and strategy., • Manage multiple projects at once, prioritising and delegating tasks as needed to ensure timely and effective delivery of client work., • Have the ability to confidently Write and edit ad copy and scripts for a variety of formats, including UGC, design, and video ads., • You will be responsible for creating intricate and in-depth briefs for user generated content (UGC) creators., • Ability to understand human psychology, sociology & why people buy things. Attitude: You, • Will take complete ownership of successes and failures, with a growth-first approach that prioritises client outcomes., • Commercially minded, always looking for ways to create more value for clients and the agency., • Confident in leading communications, setting the tone for client relationships, and influencing strategy., • Are entrepreneurial with the ability to see the bigger picture., • Have a proactive solution based mindset, allowing you to positively influence change., • Have exceptional attention to detail., • Confidence in building long-term relationships with your client base are able to work pro-actively prioritising tasks efficiently., • Enjoys participating in a collaborative office with regular team building events and social activities., • Go above and beyond., • Thrive in a fast paced startup environment., • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents., • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals., • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency., • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days., • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs., • Dynamic Culture: A fun, happiness-driven environment with regular team-building activities., • Hybrid working: We have a beautiful office in Oval, Central London.

Function: | Creative Writing | Storytelling | Brand Messaging Reports to: Head of Performance Location: Hybrid - Hambi Media HQ, Oval, Central London Compensation: £40,000 - £60,000 Overview: Hambi Media Ltd is now the leading performance creative agency for e-commerce brands in the UK, boasting a team of 40+ high-performing A-Players. With over £100M spent on creative across Meta and TikTok ads, our clients include Heights, Surreal, 47 Skin, Nutrition Geeks, Mindful Chef and many more. We’re proud to be one of the few D2C creative agencies housing in-house design, production, strategy, and UGC teams under one roof. Our small and fresh team was born in the world of advertising and film; bringing an exciting blend of creativity and ad strategy. We offer a range of bespoke top-of-funnel brand services for our clients, including performance and creative, high-production video, and design. As your growth partner, we strategise, ideate, create, and optimise exceptional creative content, including UGC, high-production, design, and motion graphic ads. We pride ourselves on being a one-stop performance creative solution, acting as an in-house creative team for our clients. The Role: As a Performance Creative Copywriter, you’ll write brand stories, scripts, ad copy, headlines, angles, and messaging frameworks across paid social, landing pages, and creative content. This role blends brand creativity with commercial intent, balancing storytelling with measurable outcomes. • 3+ years of experience in a content / creative strategy or social media marketing role, preferably in an agency setting, • Proven track record of developing successful creative campaigns, • Preferred experience working within performance creative, media buying or D2C/ E-commerce advertising, • Strong analytical skills and experience with data analysis and reporting, • Excellent communication and presentation skills, with the ability to clearly articulate creative ideas and strategies to clients and internal teams, • Strong attention to detail and ability to manage multiple projects at once, • Knowledge of digital marketing platforms, especially Meta, and understanding of performance marketing principles and theory Responsibilities: • Develop and execute social media performance creative strategies that align with our client's business objectives., • Conceptualise and execute performance creative campaigns for Meta ad campaigns (such as UGC, high-production ads, motion graphic ads and static design ads)., • Understand what makes creative convert and continually be looking to optimise creative performance within ad campaigns on Meta and Tiktok, familiarity with soft and hard ad matrices., • Scripting and briefing creative for D2C campaigns., • Utilise creative data to measure and report on campaign performance, and provide actionable insights and recommendations to optimise future campaigns., • Work closely with a Account Manager to ensure the quality and effectiveness of our creative deliverables ., • Stay up-to-date on industry trends, market research, and consumer insights to inform our creative strategies., • Collaborate with cross-functional teams, including account management, media buying, and production, to deliver integrated creative campaigns that drive results., • Participate in client meetings to discuss campaign performance, creative recommendations, and strategic planning., • Contribute to the development and implementation of Hambi Media's overall creative vision and strategy., • Manage multiple projects at once, prioritising and delegating tasks as needed to ensure timely and effective delivery of client work., • Have the ability to confidently Write and edit ad copy and scripts for a variety of formats, including UGC, design, and video ads., • You will be responsible for creating intricate and in-depth briefs for user generated content (UGC) creators., • Ability to understand human psychology, sociology & why people buy things. Attitude: You, • Will take complete ownership of successes and failures, with a growth-first approach that prioritises client outcomes., • Commercially minded, always looking for ways to create more value for clients and the agency., • Confident in leading communications, setting the tone for client relationships, and influencing strategy., • Are entrepreneurial with the ability to see the bigger picture., • Have a proactive solution based mindset, allowing you to positively influence change., • Have exceptional attention to detail., • Confidence in building long-term relationships with your client base are able to work pro-actively prioritising tasks efficiently., • Enjoys participating in a collaborative office with regular team building events and social activities., • Go above and beyond., • Thrive in a fast paced startup environment., • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents., • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals., • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency., • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days., • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs., • Dynamic Culture: A fun, happiness-driven environment with regular team-building activities., • Hybrid working: We have a beautiful office in Oval, Central London.

_ We deliver people-first alternatives to today’s extractive systems. We build side by side with developers, innovators and advocates, united in the belief that a better technology future is not only possible — it’s ours to create. Team The Imagination & Strategic Growth (I&SG) team is an executive function within Mozilla Foundation that treats imagination as a core institutional capability for technology development. Working at the intersection of culture, strategy, and long-term growth, the team shapes how creative intelligence becomes new technology, partnerships, and sustained investment. I&SG stewards the Foundation's creative R&D program, Creative Futures, and the Fellowships program as flagship expressions of this work, while leading Mozilla Foundation’s strategic global engagements and co-designing new funds and collaborations. Mozilla Foundation operates at the intersection of emerging technology governance, global policy, and the institutions and movements shaping what gets built and who benefits. The Head of Global and Strategic Intelligence is I&SG's dedicated intelligence position: synthesizing geopolitical and technology landscape signals, distilling incoming intelligence into organizational knowledge, while extending Mozilla's surface area in key corridors and contexts. This is a senior individual contributor role with a quiet profile and high autonomy, reporting directly to the VP. Job responsibilities Here are some projects you'll likely work on in your first 6 months: • Build and stabilize Mozilla Foundation’s field intelligence function, including landscape briefs, stakeholder maps, signal memos, and CRM practices., • Establish strong briefing and pre-briefing rhythms for the VP, ED, and senior leadership ahead of high-stakes engagements., • Produce actionable intelligence on shifts across emerging and frontier technology governance landscapes, with particular attention to where those shifts should influence Mozilla Foundation strategy., • Prepare Mozilla Foundation’s positioning, leadership readiness, and intelligence outcomes for major international convenings and multilateral moments., • Strengthen the systems and practices that ensure field relationships, intelligence, and strategic context accumulate as institutional knowledge rather than remaining fragmented across teams or engagements. As the Head of Global and Strategic Intelligence at Mozilla, you will focus on… Organizational Intelligence & Coordination — 35% of time • Serve as the connective intelligence layer across Mozilla Foundation’s work, tracking what is happening in the field, identifying where signals in one workstream should inform decisions in another, and keeping cross-programmatic work coherent and forward-looking., • Pre-brief the VP, ED, and, as relevant, senior leadership before high-stakes engagements, ensuring Mozilla Foundation enters critical rooms with full situational and contextual awareness., • Maintain Mozilla Foundation’s field intelligence function, including landscape briefs, stakeholder maps, signal memos, and CRM, keeping ecosystem movements and institutional positioning visible, usable, and compounding across the team., • Identify and shape where Mozilla Foundation’s work intersects with national and multilateral technology agendas, and pipeline the government and institutional partnerships that follow from those alignments., • Partner with Mozilla Foundation’s Technology Platforms team to design and maintain the intelligence infrastructure, including CRM-based network mapping, signal tracking dashboards, and knowledge management systems, that makes intelligence actionable. Strategic Intelligence Synthesis — 30% of time • Track and synthesize shifts across the emerging and frontier technology governance landscape, including AI, data agency, digital infrastructure, and government industrial and development policy, and translate them into actionable intelligence for internal and external use., • Produce shareable intelligence artifacts, co-developed with Strategic Communications, that translate Mozilla Foundation’s field read into external positioning., • Ensure Mozilla Foundation’s field intelligence reflects global contexts, not just U.S. and European ecosystems, with particular attention to where the most relevant work in tech is happening outside mainstream visibility. Global Moment Stewardship — 25% of time • Lead Mozilla Foundation’s preparation for and presence at major international convenings, including UNGA, flagship AI Summits, and multilateral institutional engagements, with sharp positioning, leadership readiness, and documented intelligence and positioning outcomes., • Ensure Mozilla Foundation leaves key moments having shifted a narrative, converted a key relationship, or surfaced intelligence that would not be visible from outside the room. Institutional Memory — 10% of time • Build and maintain the knowledge management systems that ensure relevant field relationships, intelligence, and strategic context accumulate as organizational knowledge across the Foundation and pan-Mozilla entities, rather than disappearing into meeting notes. Your Professional Profile: • 8+ years working at the intersection of technology and power, in policy, governance, geopolitical analysis, or institutional strategy, with a demonstrated ability to read fast-moving landscapes and turn them into actionable intelligence., • Deep command of emerging and frontier technology governance debates, including AI, platform regulation, data sovereignty, digital infrastructure, and government industrial and development policy, and a clear-eyed understanding of who holds power in these spaces and why., • Strong existing networks in at least one major policy corridor (Brussels, Geneva, London) and genuine reach into global majority contexts, including Sub-Saharan Africa, the Gulf, East Asia, and Latin America., • Fluency in institutional dynamics: knows how decisions actually get made inside governments, multilaterals, foundations, and technology organizations, and can navigate accordingly., • Experience operating as a trusted advisor to senior leadership before high-stakes engagements; has been in the room and knows what preparation actually requires., • Sharp written communication under pressure; produces briefings that are clear, opinionated, and useful., • Experience designing or building intelligence systems that integrate multiple data sources, working across technical platforms — including Salesforce and dashboard or network mapping tools; a technical or developer background is a genuine advantage. You are someone who: • Operates independently at a senior level and makes sound calls with incomplete information., • Builds trust quickly across programs, geographies, and seniority levels., • Thinks in systems and power structures, identifying what matters before it becomes obvious., • Brings deep command of global technology governance, philanthropic, and geopolitical ecosystems., • Has a genuine commitment to people-first technology and Mozilla’s mission. We Are Excited To See Any Additional Experience With: • Experience building intelligence practices, briefing systems, or knowledge infrastructure that helped an organization compound insight over time., • Fluency working across both policy and communications contexts, especially where intelligence needed to be translated into externally resonant positioning., • A technical, developer, or platform-oriented background that strengthens your ability to partner on dashboards, network mapping, or CRM-based intelligence systems., • Experience supporting senior leaders through major global convenings or multilateral engagements where preparation, positioning, and follow-through materially shaped outcomes. Salary and Benefits Information: Mozilla Foundation is dedicated to fair and equitable compensation for our staff. We aim to pay a competitive and market-based salary based on the responsibilities and requirements of the role. We do not ask for, or take into account, salary histories in our offer process. The starting salary ranges for this role are listed below. These four countries are where we most commonly employ staff. • Germany: €91,572.20 — €102,851.53, • UK: £75,880.80 — £85,227.36, • Canada: $158,085.00 — $177,557.00, • US: $117,100.00 — $131,523.70 Some regions fall into a higher salary market and this is reflected in the example ranges below: • London: £94,851.00 — £106,534.20, • New York City: $146,375.00 — $164,404.63, • Maryland/DC: $140,520.00 — $157,828.44 The range for your specific location will be discussed in screening conversations if your application is successful. We offer the following benefits: • Private Medical Insurance, • Extended Sick Leave, • Global Employee Assistance Program (EAP), • Retirement Plan contributions, • Paid Time Off: 20 days annual leave + sick days and your birthday, • Company Holidays + Shutdown, • Wellness budget, • Professional Development budget, • Top up program for Pregnancy and Parental leaves Benefits are subject to change at any time at the discretion of Mozilla Foundation. Mozilla Foundation Hiring Practices: Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at _. #LI-REMOTE

HELLO, WE’RE TIPJAR TiPJAR exists to make appreciation fair, transparent, and direct and in joining our team, you’ll play a part in putting tipping back in the hands of the people who earn it and rely on it most. What began as a bold idea has become a global platform changing the daily lives of thousands. We’re doing something no one has done before, and that means we move fast, challenge assumptions, and push through walls that would stop most teams. We’re a values-led, people-first company. We celebrate wins loudly, communicate openly, innovate boldly, and believe success is something we build and share together. THE ROLE As our Content Marketing Manager, you’ll be responsible for owning all content the TiPJAR brand releases, shaping how we speak to the world, and ensuring an ‘always on’ programme of comms to our various communities. You’ll craft compelling content for CRM, social, website and beyond, champion our brand narrative, and ensure our voice is consistent, clear, and bold across every channel. You will also be given the chance to own and lead a dynamic, varied range of content, utilising multiple forms including animation, film, long-form written and short-form video & written content. You’ll listen to community trends and feedback, and use these insights to inspire and inform our marketing strategy. This is a hands-on, dynamic role perfect for someone with 3–5 years of experience looking to make a visible impact in a fast-growing tech business. What You’ll Be Doing Day to Day: • Lead on all brand content and communications, ensuring clarity, quality, and impact., • Own social channels, determining content strategy, developing content plans, and delivering the output, • Collaborate with Marketing, Product, Sales, and Leadership to deliver projects that move the business forward., • Own the content calendar and communication frameworks, improving them as we scale., • Create and manage content across digital channels, including website, social, email, blog, PR and customer comms., • Craft compelling stories, from product updates to case studies to webinars to thought leadership., • Support internal communications, helping teams stay aligned and informed., • Report on and analyse results, and inform strategy., • Engage and manage third party suppliers and nurture these relationships to maximise results., • Be curious, proactive, and bring fresh thinking to every problem., • Support and represent the business at events, meeting prospective customers and partners, and capturing content., • Communicate openly and proactively with colleagues, partners, and customers, and contribute to a culture where we take on challenges head-on, and celebrate progress together. What You Bring • 3–5 years’ experience in content creation, marketing, communications, or a related field., • Competent in working with stakeholders across the business, including senior leaders., • Keen eye for detail and strong, creative writing skills, • Experience managing content schedules, campaigns, or digital channels., • Excited to work in a fast-moving, scaling environment. A collaborative mindset and the initiative to run with your ideas. • Alignment with our values and our mission to build TiPJAR., • Experience in marketing & communications within B2B, SaaS or tech is a plus How We Measure Success • High-quality content and communications that measurably support growth and impact., • Clear reporting of key metrics such as social insights, website metrics, and business growth., • Clarity, consistency, and effectiveness of messaging across all channels., • Contribution to team culture, collaboration, and energy., • Positive feedback from colleagues, partners, or customer. What We Offer • Competitive salary, • Flexible working options, • Work from anywhere for up to 4 weeks a year, • TiPJAR rewards scheme, • Salary Sacrifice Pension Scheme, • Company socials, • A values-led, supportive team, • A workplace where your ideas matter and your impact is visible Our Values • A Tip Is Earned, Never Expected: We recognise great work openly, fairly, and often., • A Community of Trust and Transparency: We communicate honestly and care about the details., • Tap Into the Passion: We stay curious, take smart risks, and keep improving., • Success Is a Shared TiPJAR: We win together, support each other, and share the rewards. Interview Process We keep our process simple, transparent, and human. You’ll meet the people you’ll actually work with, and we’ll give you space to show how you think, communicate, and collaborate. • Initial Conversation (20–30mins) - A relaxed call to learn more about you, your experience, and what you’re looking for., • Hiring Manager Competency Interview (45 mins) - A deeper conversation about the role, your skills, and how you approach your work., • Task Exercise - A 60-minute, role-relevant task that gives you a feel for the work and helps us understand your thinking., • Final Conversation - A conversation with a Director or Cofounder, giving you the chance to ask questions and get a real sense of what it’s like to work here. We move quickly and communicate openly throughout. No surprises, no long waits, no unnecessary steps Preemployment Screening All offers of employment at TiPJAR are subject to pre-employment checks. This includes a DBS check, employment referencing, and confirmation of your right to work. Employment can only begin once you have demonstrated your legal right to work in the UK, in line with the Immigration, Asylum and Nationality Act 2006. Equal Opportunities TiPJAR is an equal opportunity employer. We welcome applications from everyone, regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to building an inclusive workplace where everyone feels valued and able to thrive.

Function: | Meta & TikTok Ads | Performance Creative | Content Strategy | Drive performance creative for D2C brands Reports to: Head of Performance. Location: Hybrid - Hambi Media HQ, Oval, Central London Compensation: £40,000 - £60,000 Overview: Hambi Media Ltd is now the leading performance creative agency for e-commerce brands in the UK, boasting a team of 40+ high-performing A-Players. With over £100M spent on creative across Meta and TikTok ads, our clients include Heights, Surreal, 47 Skin, Nutrition Geeks, Mindful Chef and many more. We’re proud to be one of the few D2C creative agencies housing in-house design, production, strategy, and UGC teams under one roof. Our small and fresh team was born in the world of advertising and film; bringing an exciting blend of creativity and ad strategy. We offer a range of bespoke top-of-funnel brand services for our clients, including performance and creative, high-production video, and design. As your growth partner, we strategise, ideate, create, and optimise exceptional creative content, including UGC, high-production, design, and motion graphic ads. We pride ourselves on being a one-stop performance creative solution, acting as an in-house creative team for our clients. The Role: As a Paid Social Creative Strategist, you will own creative direction for Meta and TikTok campaigns. You’ll interpret creative performance data, identify winning patterns, and develop concepts, scripts, hooks, and frameworks that drive growth. You’ll partner with designers, editors, creators, and media buyers to build conversion-led creative. • 3+ years of experience in a content / creative strategy or social media marketing role, preferably in an agency setting, • Proven track record of developing successful creative campaigns, • Preferred experience working within performance creative, media buying or D2C/ E-commerce advertising, • Strong analytical skills and experience with data analysis and reporting, • Excellent communication and presentation skills, with the ability to clearly articulate creative ideas and strategies to clients and internal teams, • Strong attention to detail and ability to manage multiple projects at once, • Knowledge of digital marketing platforms, especially Meta, and understanding of performance marketing principles and theory Responsibilities: • Develop and execute social media performance creative strategies that align with our client's business objectives., • Conceptualise and execute performance creative campaigns for Meta ad campaigns (such as UGC, high-production ads, motion graphic ads and static design ads)., • Understand what makes creative convert and continually be looking to optimise creative performance within ad campaigns on Meta and Tiktok, familiarity with soft and hard ad matrices., • Scripting and briefing creative for D2C campaigns., • Utilise creative data to measure and report on campaign performance, and provide actionable insights and recommendations to optimise future campaigns., • Work closely with a Account Manager to ensure the quality and effectiveness of our creative deliverables ., • Stay up-to-date on industry trends, market research, and consumer insights to inform our creative strategies., • Collaborate with cross-functional teams, including account management, media buying, and production, to deliver integrated creative campaigns that drive results., • Participate in client meetings to discuss campaign performance, creative recommendations, and strategic planning., • Contribute to the development and implementation of Hambi Media's overall creative vision and strategy., • Manage multiple projects at once, prioritising and delegating tasks as needed to ensure timely and effective delivery of client work., • Have the ability to confidently Write and edit ad copy and scripts for a variety of formats, including UGC, design, and video ads., • You will be responsible for creating intricate and in-depth briefs for user generated content (UGC) creators., • Ability to understand human psychology, sociology & why people buy things. Attitude: You, • Will take complete ownership of successes and failures, with a growth-first approach that prioritises client outcomes., • Commercially minded, always looking for ways to create more value for clients and the agency., • Confident in leading communications, setting the tone for client relationships, and influencing strategy., • Are entrepreneurial with the ability to see the bigger picture., • Have a proactive solution based mindset, allowing you to positively influence change., • Have exceptional attention to detail., • Confidence in building long-term relationships with your client base are able to work pro-actively prioritising tasks efficiently., • Enjoys participating in a collaborative office with regular team building events and social activities., • Go above and beyond., • Thrive in a fast paced startup environment., • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents., • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals., • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency., • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days., • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs., • Dynamic Culture: A fun, happiness-driven environment with regular team-building activities., • Hybrid working: We have a beautiful office in Oval, Central London.

Function: | Creative Strategy | UGC Direction | Paid Social Performance Reports to: Head of Performance Location: Hybrid - Hambi Media HQ, Oval, Central London Compensation: £40,000 - £60,000 Overview: Hambi Media Ltd is now the leading performance creative agency for e-commerce brands in the UK, boasting a team of 40+ high-performing A-Players. With over £100M spent on creative across Meta and TikTok ads, our clients include Heights, Surreal, 47 Skin, Nutrition Geeks, Mindful Chef and many more. We’re proud to be one of the few D2C creative agencies housing in-house design, production, strategy, and UGC teams under one roof. Our small and fresh team was born in the world of advertising and film; bringing an exciting blend of creativity and ad strategy. We offer a range of bespoke top-of-funnel brand services for our clients, including performance and creative, high-production video, and design. As your growth partner, we strategise, ideate, create, and optimise exceptional creative content, including UGC, high-production, design, and motion graphic ads. We pride ourselves on being a one-stop performance creative solution, acting as an in-house creative team for our clients. The Role: The DTC Strategist role blends creative thinking, psychology, and commercial strategy. You’ll identify behavioural insights, analyse performance, and build creative systems that scale profitably. You’ll shape messaging, hooks, content frameworks, and testing strategies for top DTC brands. • 3+ years of experience in a content / creative strategy or social media marketing role, preferably in an agency setting, • Proven track record of developing successful creative campaigns, • Preferred experience working within performance creative, media buying or D2C/ E-commerce advertising, • Strong analytical skills and experience with data analysis and reporting, • Excellent communication and presentation skills, with the ability to clearly articulate creative ideas and strategies to clients and internal teams, • Strong attention to detail and ability to manage multiple projects at once, • Knowledge of digital marketing platforms, especially Meta, and understanding of performance marketing principles and theory Responsibilities: • Develop and execute social media performance creative strategies that align with our client's business objectives., • Conceptualise and execute performance creative campaigns for Meta ad campaigns (such as UGC, high-production ads, motion graphic ads and static design ads)., • Understand what makes creative convert and continually be looking to optimise creative performance within ad campaigns on Meta and Tiktok, familiarity with soft and hard ad matrices., • Scripting and briefing creative for D2C campaigns., • Utilise creative data to measure and report on campaign performance, and provide actionable insights and recommendations to optimise future campaigns., • Work closely with a Account Manager to ensure the quality and effectiveness of our creative deliverables ., • Stay up-to-date on industry trends, market research, and consumer insights to inform our creative strategies., • Collaborate with cross-functional teams, including account management, media buying, and production, to deliver integrated creative campaigns that drive results., • Participate in client meetings to discuss campaign performance, creative recommendations, and strategic planning., • Contribute to the development and implementation of Hambi Media's overall creative vision and strategy., • Manage multiple projects at once, prioritising and delegating tasks as needed to ensure timely and effective delivery of client work., • Have the ability to confidently Write and edit ad copy and scripts for a variety of formats, including UGC, design, and video ads., • You will be responsible for creating intricate and in-depth briefs for user generated content (UGC) creators., • Ability to understand human psychology, sociology & why people buy things. Attitude: You, • Will take complete ownership of successes and failures, with a growth-first approach that prioritises client outcomes., • Commercially minded, always looking for ways to create more value for clients and the agency., • Confident in leading communications, setting the tone for client relationships, and influencing strategy., • Are entrepreneurial with the ability to see the bigger picture., • Have a proactive solution based mindset, allowing you to positively influence change., • Have exceptional attention to detail., • Confidence in building long-term relationships with your client base are able to work pro-actively prioritising tasks efficiently., • Enjoys participating in a collaborative office with regular team building events and social activities., • Go above and beyond., • Thrive in a fast paced startup environment., • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents., • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals., • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency., • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days., • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs., • Dynamic Culture: A fun, happiness-driven environment with regular team-building activities., • Hybrid working: We have a beautiful office in Oval, Central London.

More in Common is seeking a full-time Research and Data Analyst as we grow our team and advance our mission of building a more united and inclusive UK, where all people feel respected, better understood, and share a sense of belonging. The Analyst will serve as a key member of the UK team, supporting our core areas of research, communications, partnership, and client work. More in Common is a research agency working across the US, UK, Germany, France, Poland and Brazil to tackle polarisation and division. More in Common leads and supports initiatives to build more united, inclusive, and resilient societies. Our mission is to understand the forces driving us apart, help societies find common ground and bring people together to tackle shared challenges. In the UK, our work is best described as being part consultancy, part think tank. We provide a full suite of research services including polling and focus group research; evidence reviews and secondary data analysis; audience mapping and audience strategy; strategic communications strategy and campaign development. More in Common is a member of the British Polling Council. Our work is informed by our ground-breaking segmentation of the British public. This unique values-based lens to our quantitative and qualitative research means we can understand not only what the public thinks on the big challenges facing British society today – but crucially why they think it. Our insights help leaders in government, the media, business, and civil society to develop better strategies and communications – particularly in reaching disengaged communities far from the Westminster/London bubble – and to better navigate tricky and divisive issues. Over the last year, More in Common has published agenda-setting thought leadership on a whole range of debates facing British society – from exploring the public’s starting points on climate action and tackling crime and anti-social behaviour; to understanding how the British public is navigating major debates from trans and gender identity to the conflict in Israel and Palestine; to highlighting the public’s expectations on mental health reform and what’s next for the levelling up agenda. Our work is regularly covered in the British press and media and we’ve developed a series of partnerships with broadcasters and newspapers to deliver top-quality research insights. Through our consultancy, More in Common has also supported dozens of partners with insights and strategic communications support. We’ve helped national institutions such as the BBC, British Library and National Trust to better understand and communicate with their audiences, we’ve helped partners in government and civil society with the set-up and delivery of the Homes for Ukraine scheme, and we’ve supported a range of partners to prepare campaigns, messaging and policy proposals from the National Farmers Union to the Joseph Rowntree Foundation among many others. In 2025, More in Common has a range of exciting projects in the pipeline, including: • Refreshing our core values model with a deeper understanding of the attitudes and worldviews that shape the most important divides in Britain in 2025, • Supporting the aid sector to deliver more effective messages to reach beyond their highly engaged activist base, • Working with video game designers to develop strategic interventions with low-trust groups to tackle disinformation, • Developing new strategies to talk about men’s health issues in ways that avoid culture war traps, • Expanding our international research offer, • Working with national institutions to help them better understand their audiences and users, • Working with leading transport authorities and think tanks to help navigate backlash against active transport and public transport initiatives. DIVERSITY, EQUITY + INCLUSION We will have a better chance of uniting divided societies if our team reflects a broad range of social and cultural backgrounds, beliefs, political opinions, and life experiences. We particularly encourage applications from underrepresented and minority communities. More in Common is seeking a full-time Research and Data Analyst as we grow our team and advance our mission of building a more united and inclusive UK, where all people feel respected, better understood, and share a sense of belonging. More in Common UK is a small team with a start-up culture where everyone is expected to execute a range of responsibilities. The Analyst will serve as a key member of the UK team, supporting our core areas of research, communications, partnership, and client work. The role will report to our Research and Analysis Manager. The role will be based in our London office, with Monday-Thursday working at the office and Friday at home or the office. Analysis Translating public opinion data into insights for diverse audiences including policymakers, media, and the general public Performing analysis using techniques including cluster analysis, multi-level regression modelling, conjoint analysis and MaxDiff analysis Telling compelling stories through creative data visualisation Proactively expanding the team’s analytical capabilities Research End-to-end project management for public opinion research projects from design to execution, analysis and presentation of insights Conducting quantitative fieldwork including survey drafting and executing advanced survey experiments Upholding a culture of best research practice, including supporting global colleagues with research queries Dissemination and partnerships Managing external relationships with clients, partners and research vendors Identifying and recruiting new partners and opportunities across business, civil society and the public sector Designing insights products to disseminate our insights and research Developing press releases for journalists, including conducting data checks Drafting and co-authoring public-facing research reports and briefings Proficiency in coding in R is a requirement for this role. Beyond this, the following would be an asset: • Demonstrated expertise extracting meaningful insights from complex data sets, • Strong data visualisation skills, with the ability to communicate insights to diverse audiences, • Good understanding of statistical methods including regression modelling and hypothesis testing, • Keen interest in learning new analytical techniques, • A track record of project management, • Curiosity for understanding and engaging people, and a desire to tell new stories that focus on building upon common ground in Britain today, • An understanding of the UK political system and a keen interest in current affairs and UK public policy, • Professional background in public opinion or market research would be desirableJOINING MORE IN COMMON With around 60 staff across seven countries, each member of our team makes a vital contribution to our impact, and we put a strong emphasis on team selection and values. We look for people who: • Are strategic, rigorous, restless, energetic and creative, • Are able to think ahead and get big stuff done, • Are committed to a process of ongoing learning, • Have direct experience with and understand people from different perspectives and backgrounds, • Are excited to do work that works across political divides and that promotes shared national identities, • Are interested in reaching left behind communities, • Are excited to work with heart as well as head, • Want to be part of finding practical solutions COMPENSATION Competitive salary (between £32,500 and £42,500) along with generous leave policy; personal learning and growth budget HOW TO APPLY The application deadline is 23:59, 2 May 2025. Applications should include a CV and a cover letter (max one page). A note on cover letters: we recognise that applying for a job is time-consuming and that generative AI tools can be helpful in the writing process. However, candidates shine best when they express themselves and their ideas in their own words. We therefore recommend that applicants avoid using these tools when preparing application documents. Indicative Timeline (please note these dates remain subject to change) • Initial conversation with Research and Analysis Manager w/c 12 May, • Meetings with Team Members: From 19 May, • Written Exercise: 22-26 May, • Final panel interview with UK Director: 30 May, • We hope to make an offer to the successful candidate by 6 June 2025

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