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Company Description The Mercure?& Ibis?London Earls Court hotel is a newly renovated property in Southwest London. The property is a large conferencing & group hotel?comprising?a total of 508 keys, across two distinct brands within Accor,?Mercure?&?Ibis. As the property is a combo there are?282 Mercure rooms?&?226 Ibis rooms. The London Suite is the main ballroom for all types of events,?extremely versatile and plays a pivotal role in the propertys overall performance. The London Suite is divisible into nine separate meeting rooms, which when combined can be one of the largest pillar-free spaces in London for events up to 1,200 guests. The F&B outlets in the property have been created by?PARIS SOCIETY . ?The F&B space named?Barnabys?is perfect for social events and either the Barnabys Kitchen or Barnabys Lounge Bar can be semi or completely privatised for groups, events or?additional?catering / meeting space for larger residential bookings and functions. Our promise iscaring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission istomake the impossible possible to realise your dreams. Job Description POSITION OVERVIEW The Assistant Events & Groups Manager supports the Senior Events & Groups Manager in the day-to-day management, supervision and development of the Events & Groups team. This role acts as a key support between the Senior Manager and the Events & Groups Executives/Coordinators, helping to ensure enquiries are handled efficiently, proposals are issued on time, business is converted and contracted correctly, and all event planning information is communicated accurately to the hotel operations team. Previous team Management experience preferred. The Assistant Events & Groups Manager will help coach and support the Events & Groups team, acting as a point of guidance for daily questions, workload prioritisation, standards, systems and customer service delivery. They will lead by example in enquiry handling, conversion, planning, upselling and attention to detail. The role requires strong organisational skills, commercial awareness, excellent communication and a proactive approach to supporting both the team and the client journey from initial enquiry through to post-event follow-up. They will assist the Director of Sales & Marketing to energise and drive the team with closing days, demand generation weeks and other sales initiatives. There will be a focus on driving standards across the team which includes but not limited to; BEOs quality, maintaining & evolving E-proposals/proposals, data tracking (promotions & cross sells) and financials - post masters (PMs), deposits payments & schedules and monthly hotel credit meetings. The Senior Events & Groups Manager will provide excellent customer service during every element of the event or group enquiry process, taking the initial enquiry, negotiating rates, contracting and pre event, during event and post event planning. They will need to be dynamic and have good attention to detail coupled with strong selling, negotiation & organisational skills. Good communication skills are required to coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistent high level of service throughout the sales & event cycle. They will recognise opportunities to maximize revenue through upselling, conversion, and drive repeat business. The Senior Events and Groups Manager takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event. Duties : Deputise as Groups and Events Manager in the absence of the Senior Groups and Events Manager Support the day-to-day supervision, coaching and development of the Events & Groups team, ensuring enquiries are distributed, prioritised, followed up and converted effectively. Review turned-down enquiries and identify opportunities to create alternative offers, including different dates, flexible packages, adjusted room hire, minimum spend options, bedroom allocations or revised catering proposals. Review cancelled and lost business opportunities, identifying alternative solutions, future opportunities and conversion strategies to maximise revenue and retention. Contact clients to re-open the conversation and explore future event opportunities at the property. Work with the Senior Events & Groups Manager and Commercial Office Manager to identify need periods, black-out dates, quiet dates and tactical opportunities where the Events & Groups team can proactively generate demand, and assist in creating the M&E Strategy and communicating strategic changes over the Meeting and Events team Support proactive sales activity by reaching out to past clients, agents and event organisers with relevant offers, seasonal packages, availability updates and new event opportunities. Review lost business reports and identify trends, competitor feedback, pricing objections or date flexibility that could help improve future conversion. Amend, create and design templates for the team to utilise when quoting and responding back to clients Support the Senior Events & Groups Manager in the daily supervision of the Events & Groups team, helping to ensure enquiries are distributed, followed up and converted effectively. Act as a first point of support for Events & Groups Executives/Coordinators with daily queries, workload management, client communication, proposals, contracts and event planning requirements. Handle own portfolio of events and group enquiries, including taking initial enquiries, preparing proposals, negotiating rates, issuing contracts, collecting deposits and coordinating pre-event details. Support the Senior Events & Groups Manager with complex or high-value enquiries, VIP events, large groups, multi-day events, city-wide demand, sporting events, awards dinners, buyouts and other key opportunities. Assist with the checking and distribution of BEOs to ensure all operational departments receive accurate and timely event information, especially in absence of Event Co-ordinator Attend, support and (where required) lead BEO meeting in the absence of the Senior Events & Groups Manager. Ensure BEOs are completed to a high standard, with accurate details relating to timings, room setup, catering, AV, accommodation, billing, special requests and client expectations. Work closely with hotel operations, including F&B, kitchen, front office, reservations, finance and housekeeping, to ensure smooth event and group delivery. Support the team in identifying upselling opportunities across bedrooms, meeting rooms, catering, AV, private dining, packages, upgrades and additional hotel services. Help maximise revenue by supporting conversion, cross-selling, upselling and repeat business opportunities. Assist in maintaining and improving e-proposals, standard proposal templates, menus, packages and sales collateral used by the Events & Groups team. Support the management of financial processes, including deposits, payment schedules, PM accounts, billing instructions and client credit requirements. Support with the creation and amendment of Delphi reporting to ensure accurate records Maintain accurate records in Delphi and other hotel systems, ensuring all activities, notes, contracts, BEOs and financial information are updated correctly. Assist with monthly credit meetings and support the team in ensuring outstanding balances, deposits and payment schedules are followed up correctly. Help track team performance against monthly, quarterly and yearly targets relating to catering revenue, room hire, group room nights and total event revenue, through weekly BOB Meetings and Updating trackers Support the Senior Events & Groups Manager and Commercial Office Manager with sales initiatives, black-out dates, demand generation activity and promotional campaigns. Provide coaching and guidance to the Events & Groups team, supporting training, best practice sharing and continuous improvement. Support team meetings, BOB meetings, BEO meetings, weekly catch-ups and performance reviews where required. Ensure all client communication is professional, timely and aligned with hotel standards. Build strong client relationships and deliver excellent customer service throughout the full event and group journey: enquiry, proposal, contract, planning, event delivery and post-event follow-up. Support the Senior Events & Groups Manager in maintaining brand standards for enquiry handling, event planning, pre-event communication and post-event feedback. Handle client challenges or operational issues professionally, escalating to the Senior Events & Groups Manager when required. Assist in resolving client concerns and operational challenges promptly and professionally, escalating where appropriate. Support regular team meetings, business-on-the-books reviews, performance discussions and continuous improvement initiatives. Support the maintenance of Accor brand standards and departmental procedures across enquiry handling, event planning, event delivery and post-event feedback processes. Additional Information PERKS FOR YOU Competitive salary Entitle of 28 holiday days (bank holidays included) Employee benefit card offering discounted rates in Accor Hotels worldwide Develop your talent through learning programs by the Academy Accor Free Bonus Breaks Voucher Friends & Family Rates Eye Test Vouchers Private Healthcare Opportunity to grow within your property and across the world Friendly working Environment Ability to contribute to the local community and make a difference through our Corporate Social Responsibility activities, like Planet 21 Candidates must have the right to work in the UK TPBN1_UKCT

The successful Payroll and Systems Manager will need substantial and proven end-to-end payroll experience with a full understanding of PAYE legislation. Located in either the London or Edinburgh office, the Payroll and Systems Manager will oversee and manage all aspects of payroll operations and ens

As Finance Systems Manager - ERP, you will act as the key point of ownership for the finance systems environment, working closely with Finance, IT and wider business stakeholders. Hays are recruiting for a Finance Systems Manager - ERP to join a fast-growing consultancy as they continue to invest in

As Finance Systems Manager - ERP, you will act as the key point of ownership for the finance systems environment, working closely with Finance, IT and wider busi. Hays are recruiting for a Finance Systems Manager - ERP to join a fast-growing consultancy as they continue to invest in, develop and opt

Role: SAP Finance Systems Manager Location: Milton Keynes (Hybrid. This is a key leadership role within a growing Finance Systems & Data function, offering the opportunity to shape the future of enterprise finance technology within a large, complex environment. SAP Finance Systems Manager , you will

Manage and enhance ERP systems (Yardi, BlackLine, BOARD, SAP Concur, Power BI, SQL) for a tech marketplace.

Oversees, maintains, and enhances a law firm's Aderant Practice and Finance Management System, driving strategic system improvements and technology upgrades.

This is a 52 week non-sessional post i.Monday - Thursday, 09:00-17:00.We are looking for a motivated early years support workers to join the team at Wallyford to help deliver high quality childcare.To work in support of early years 'staff by contributing towards the creation of a warm, friendly, saf

Taking responsibility when the Store Manager or Assistant Manager isn't present.

Alongside managing reservations, you will be responsible for the hotel's day-to-day finance operations, including, bank reconciliations, accounts payable and receivable, invoice processing, financial reporting, budgeting support and revenue reconciliation. You will have previous experience in hotel

This is an excellent opportunity for someone who enjoys combining finance, data quality and systems, working across international teams to ensure critical financial information is accurate, compliant and migration-ready. Handle are currently working with a market leading global retailer who are emba

Their team of qualified professionals supports businesses of all sizes-from ambitious startups to established enterprises-helping them navigate the complexities of finance, tax, and compliance.

Assist in food preparation and collaborate with the Kitchen Manager. Oversee and supervise the kitchen team in the absence of the Kitchen Manager.

Supporting finance training initiatives for non-financial managers. Maintaining reconciliations between financial systems and management reports. Advising managers on budgetary performance and financial management matters.

This is a fantastic opportunity to join a collaborative finance team, taking on a varied, all-round role with exposure to a broad range of day-to-day transactional and operational finance duties. Excellent IT and IT troubleshooting skills, also able to comfortably pick up new systems with a logical

Are you an experienced Finance Assistant looking for your next opportunity within a growing and successful business? We are recruiting on behalf of a well-established food manufacturing company that has built an excellent reputation for quality and innovation within the FMCG sector. This is a fantas

F&B Team Leader (Hotel Restaurant).Refresh and recharge in the heart of London's Charing Cross in our 4 star luxury hotel.This grand railway hotel is just a stone's throw from Trafalgar Square and the Strand.Enjoy the buzz of London's busy city streets, world class shopping and entertainment before

We are looking for a Senior Salesforce Functional Consultant / Functional Business Analyst to support a large-scale Salesforce transformation programme for a global real estate organisation.Spain is currently the pilot market for the Salesforce rollout across Europe and APAC.The goal is to establish

Senior Business Intelligence Analyst.London-based public sector organisation.This role will focus on transforming a complex, spreadsheet-driven reporting environment into a trusted, scalable BI solution using Power BI, SQL, Excel, and Power Apps.Our client is a well-respected public sector organisat

Are you an experienced professional looking to bring your skills into a stable, well-respected sector where your knowledge and judgement are genuinely valued?.This is an opportunity to transition into a rewarding, long-term career within the London insurance market, joining a well-established organi

Permanent | Hybrid, London | Commercial Change | SC Cleared.We are seeking an experienced Business Analyst to support a key commercial transformation programme within the Home Office via Peregrine.In this role, you will lead discovery activities, gather and analyse business requirements, and support

An international Bank is seeking a dynamic individual to assist with strategic project initiatives and daily business operations to improve business processes.Your responsibilities will include:.Analysing and documenting business requirements.Reviewing workflows to enhance efficiency.Assisting in pr

Working alongside experienced Business Analysts and technical specialists, you'll help deliver technology solutions that improve business performance while developing valuable skills in systems analysis, project delivery, and stakeholder management.

Are you looking to benefit from a new career in Data Analysis?.If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst.We do this using our specialised Data Analyst career pro

London or Oxford (Hybrid 2-3 days) | Up to £55,000.No sponsorship offered - must have full UK working rights.An exciting opportunity has arisen for a Data Analyst to join a highly data-driven organisation on an initial 6-month fixed-term contract.This role offers the chance to support a business-cr

Are you looking to benefit from a new career in Data Analysis?.If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst.We do this using our specialised Data Analyst career pro

Stakeholder Management: Ability to collaborate with teams across finance, sales, marketing, and operations.

Senior Data Analyst - London - Tableau - Snowflake - £80K.I'm looking for a Senior Data Analyst to join a growing, successful business in the real estate industry who comes with strong technical experience building dashboards in Tableau.You will also come with good experience with SQL, Python and S

Hybrid - London (2x days per week).This is an exciting opportunity to join a fast-growing digital organisation where data sits at the heart of every decision.You will play a pivotal role in shaping how product teams understand user behaviour, influence product strategy, and unlock opportunities that

Project Managers, Product Owners, Developers and clients to gather requirements, define solutions and ensure successful project delivery.

This is an opportunity to work on projects that will modernise core business systems, improve operational processes and help shape the future of a nationwide organisation.

This is a fantastic opportunity to join a high-performing finance team offering a competitive salary, hybrid working, and excellent career progression. Join a leading finance organisation as a.

Business Analyst, Commodity Trading (FTC).Business Analyst, Business Analysis, Commodity Trading, Commodities, Metal, Oil, Derivatives, Financial Services, ETRM, Aspect, Change Management.A global Commodity Trading business are currently seeking a Business Analyst to join them on an 18 month Fixed

Working closely with finance and wider business stakeholders, you will analyse and consolidate large data sets, ensuring accuracy and consistency across reporting. Consolidate financial data from multiple systems and entities following recent acquisition activity, ensuring consistency, accuracy, and

JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful care

Lancashire (Hybrid - 2x Days a Week in Office).If you enjoy shaping strategy, proving ROI, and building what "good" looks like in CRM and retention, this is the role for you!.A fast-growing, family-led healthcare retail group with 550+ practices across the UK & Ireland is seeking a Customer Anal

We are seeking a Data Governance Analyst to lead and embed data enablement activities, training, and tools to ensure data is easily accessible, usable, and understandable.This role is crucial for overseeing the data lifecycle and developing solutions to complex data governance, literacy, and enablem

Business Analyst Placement Programme - No Experience Required.Our training will help you kick-start a new career in Business Analysis.We are recruiting for companies who are looking to employ our Business Analyst Traineeship graduates to support their continued growth.The best part is, you will not

Experience leading, coaching or manager more junior members of the team.

Are you looking to start a career as a Business Analyst (BA) and need tailored recruitment support and the right qualifications to secure your career?.A business analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and helps

Technical Business Analyst, Requirements Gathering, Business Analysis, Functional Specifications, Web applications, Databases (SQL etc.API's, OTC, FIX, RESTful, UI, User Flows, User Journey, Azure DevOps, JIRA, BCS, PSPO.NEW PERMANENT ROLE due to continued business growth.Our client is keen to expan

Our client is looking for an experienced.Strong Business Analysis experience within retail.Requirements gathering, user stories and stakeholder management.UAT support, test case creation and execution.Experience with Jira and Confluence.Knowledge of workforce planning, labour budgeting or forecastin

Senior Business Analyst / BA (Repo & Security Lending) London to £120k.Are you a Senior Business Analyst with a strong understanding of the Repo and Security Lending pre-trade operations?.You could be progressing your career at the Investment Management arm of a global bank.One day work from home p

An opportunity has arisen for a.AI to predict disease risk and advance precision healthcare.Jira Service Management solution.Gathering, analysing and documenting business and operational requirements.Producing functional specifications, user stories and acceptance criteria.Mapping business processes

There is a separate accounting team handling transactional finance, meaning your focus will be on analysis, planning, and commercial insight rather than systems and processing. The business is in an exciting phase of growth and investment, and the London-based finance team is expanding to match. Thi

Strong TEC skills with the ability to perform sql queries, and be self-reliant on systems analysis.