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Job Title: IT Specialist Team Leader \n Location: Pencoed, South Wales (in office) \n Salary: £32,000 - £37,000 per annum \n Job Type: Full-time, Permanent \n Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) \n About Flotek: \n Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. \n We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. \n About the role: \n We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. \n You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. \n The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. \n Key Responsibilities: \n Team Leadership & People Management \n\n • Lead, coach and develop IT Specialist Engineers and Maintenance Engineers.\n, • Conduct regular one-to-ones, probation reviews and performance discussions.\n, • Support recruitment, onboarding and training of new team members.\n, • Create personal development plans and technical growth pathways for engineers.\n, • Promote accountability, ownership and a positive team culture.\n\n Specialist Queue Management \n\n • Oversee all 2nd Line, 3rd Line and Maintenance ticket queues.\n, • Ensure tickets are prioritised correctly and worked within agreed SLAs.\n, • Manage workload distribution based on skillset, capacity and business priorities.\n, • Monitor ticket backlog, ticket ageing and escalation trends.\n, • Ensure engineers maintain high-quality ticket updates and documentation.\n\n Technical Escalation Management \n\n • Act as the primary escalation point for complex and high-impact technical incidents.\n, • Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies.\n, • Lead technical investigations and root cause analysis activities.\n, • Work with third-party vendors and partners where escalation is required.\n, • Ensure critical and major incidents are managed effectively through to resolution.\n\n Maintenance & Proactive Services Management \n\n • Lead Flotek's Maintenance Engineering function.\n, • Ensure completion of scheduled maintenance visits and preventative maintenance activities.\n, • Monitor patch compliance, system health checks and proactive monitoring activities.\n, • Drive initiatives that reduce reactive support demand through proactive service improvements.\n, • Ensure maintenance activities are documented and reported accurately.\n\n Service Quality & Continuous Improvement \n\n • Maintain high levels of service quality and partner satisfaction.\n, • Review repeat incidents and implement preventative solutions.\n, • Identify opportunities for automation, efficiency improvements and service optimisation.\n, • Develop and maintain technical standards, procedures and knowledge base articles.\n, • Work closely with Service Leadership to improve operational performance.\n\n KPI & Performance Management \n\n • Monitor and report on:\n \n, • Response SLA Performance\n, • Resolution SLA Performance\n, • Ticket Backlog\n, • Ticket Ageing\n, • Escalation Volumes\n, • Re-open Rates\n, • Team Utilisation\n, • CSAT Performance\n \n, • Produce regular performance reports for the Head of Service.\n, • Identify trends, risks and improvement opportunities.\n, • Collaboration & Stakeholder Management\n, • Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing.\n, • Support service reviews, operational meetings and major incident reviews.\n, • Assist with onboarding of new partners and technical projects.\n, • Build strong relationships with internal teams, suppliers and partners.\n\n Customer Experience Excellence \n\n • Ensure every engineer delivers a professional, consistent and customer-focused service.\n, • Support achievement of company CSAT and NPS objectives.\n, • Act as an escalation point for partner concerns and service issues.\n, • Drive a culture of ownership and exceptional service delivery.\n\n What We're looking for: \n\n • Previous experience leading technical support teams within an MSP environment.\n, • Minimum 5 years' experience supporting Microsoft-based environments.\n, • Strong experience across:\n \n, • Microsoft 365\n, • Azure\n, • Active Directory\n, • Windows Server\n, • Networking\n, • Cyber Security Technologies\n \n, • Excellent troubleshooting and root cause analysis skills.\n, • Strong communication and stakeholder management skills.\n, • Experience using HaloPSA or similar PSA platforms.\n, • Experience producing and interpreting service performance metrics.\n, • Full UK Driving Licence.\n\n Benefits: \n\n • Staff Share Equity Scheme\n, • New Customer Referral Incentive\n, • Onsite Parking\n, • 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays)\n, • Perkbox\n, • Employee Assistance Programme (EAP)\n, • Ongoing Training & Certification Support\n, • Career Development Opportunities\n\n Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. \n Please click the APPLY button to submit your CV for this role. \n Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.

Supervises engineering activities in a food manufacturing environment, focusing on safe, efficient operations, minimizing downtime, and maintaining food safety standards.

Oversee a team of assembly and test technicians in a manufacturing environment, ensuring safe, timely, and quality delivery of work while focusing on team development and process improvement.

Engineering Supervisor needed for a permanent, full-time role in Doncaster Stainforth within the FMCG industry.

Supervise and manage the testing of fume and dust extraction systems, filtration, and related equipment.Involves office and field work, client interaction, and technical support.Requires P601 qualification and driving license.

Global mechanical engineering business.

Engineering Night Coordinator 38 hours contract but is 4 x10 hour shifts to be worked flex over 6 nights (4/6 Sunday Friday) £27. Reporting the Head of Engineering, with 4 direct 10 semi direct reports over 2 separate nights shift teams x 4 engineers x 6 setters.

This is a hands-on leadership role, split between practical engineering work and office-based responsibilities, supporting the engineering team to ensure safe, efficient, and reliable production. Ensure compliance with food safety, health & safety, and engineering standards. Recognised engineering q

Oversee a team of assembly and test technicians in a manufacturing environment, ensuring safe, timely, and quality delivery of work while focusing on team development and process improvement.

Engineering Supervisor needed for FMCG manufacturer in Okehampton. Oversee engineering operations, Monday to Friday.

Lead a team of engineers in an automated manufacturing setting, focusing on equipment reliability, proactive maintenance, and OEE improvement in a shift-based role.

Engineering Engineering Supervisor – Electrical (Manufacturing).

Earn £14 - £19 per hour.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunitie

Skills and Experience: 5 years experience in a similar Export role, ideally with supervisory experience Proven depth of knowledge in global export customs and compliance High level of attention to detail Excellent communications skills Demonstrated commercial understanding IT knowledge; MS Office an

Earn £14 - £19 per hour.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunitie

Location: Hybrid/March, Cambridgeshire Salary: £38,623 - £45,005 per annum Hours: 36 per week Contract Type: Permanent Do you pride yourself on delivering an excellent customer experience? Are you a people person with the ability to manage and support a team? If so, this could be the perfect oppor

Role: Popeyes Team Leader Location: Stowmarket, IP14 5XF Hours: Part-Time Hours Available / Permanent Salary: £13.Bonus Scheme: Bonus Incentive! Company: EG On The Move About the role: As a Popeyes Team Leader, youll be at the forefront of delivering exceptional service and ensuring smooth, efficie

Position: Electrical Project Manager Location: Bishops Stortford, Hertfordshire Salary: £50,000 - £65,000 (DOE) We currently have an opportunity to join a long-standing specialist within the electrical projects sector, who have been completing CAT A & CAT B office fit outs across London for over 4

BSNI have fantastic opportunities for our Manufacturing client based in Ballymena for Production Operatives!.Flexibility is required to complete overtime on Saturdays.To participate in all aspects of the Operational Excellence approach.To operate as part of the team to achieve the adherence to the d

CSCS Cleaner Required - National Grid, Radlett (WD25 8DT) We are currently looking for an experienced CSCS Cleaner to join a busy construction project at National Grid, Radlett (WD25 8DT).Job Details: ?? Location: National Grid, Radlett, WD25 8DT ?? Rate: £16.Overtime and Saturday work available ??

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation.Our mission is to empower individuals to rebuild their lives and achieve independence.Right now, we are looking for a Resettlement Worker to play a pivotal role in our Complex

ABOUT THE ROLE As a Support Worker at a Barchester independent mental health hospital, youll use your intuition and empathy to help our patients get the most out of life.Youll work as part of a multidisciplinary team to support patients with complex and sometimes challenging behav

Spinnaker Support seeks an experienced EMEA Solution Consulting Manager who is both a people leader and a practicing Solution Architect.You will drive the quality, consistency, and commercial impact of Solution Architecture across the EMEA region.You will lead a regional team, own senior pre‑sales

Every project we undertake reflects our core belief that quality engineering solutions should be reliable, forward-thinking, and tailored to meet the unique challenges of our clients. As an Engineering Team Leader, you will play a key role in leading a team of field engineers, ensuring the efficient

Build Circle, a progressive technology consultancy, is seeking a senior technologist to lead cross-functional teams and mentor peers while delivering modern web applications in a fast-paced, iterative environment.You will work across back-end and front-end stacks, build microservices on container-ba

Amazon Flex Delivery Driver - Earn £14 to £18* per hour.Deliver packages on your schedule and get paid weekly.Flexible hours and get access to a wide range of deals & discounts.Deliver with us this winter as a seasonal delivery partner.To continue delivering smiles to all our customers, we’re op

Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunities ranging from a few agreed days each we

Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunities ranging from a few agreed days each we

Support Worker needed to assist individuals with daily living, personal care, and community activities, promoting independence and well-being.

Job DescriptionProduction Operative/n /n /nWe are recruiting Production Operatives in the Boston area.You will be working through a recruitment agency at a leading food manufacturing company in the FMCG sector.As a Production Operative, you need to be:/n /n /n/n- Punctual/n- Reliable/n- Flexible to

Register with us today and earn a £250 sign-up bonus after successfully completing your first 10 shifts.Apply now and become part of our growing team!.No ADR? No Problem - We'll Train You!.Looking to take the next step in your driving career? Driver Hire Southampton is recruiting on behalf of a lea

Are you a Support Worker looking to make a meaningful difference? Join us at Transforming Support, where you'll help change lives and ensure quality care for those who need it most.Full time, permanent position (12 hour shifts).Variety of days and nights available.Please Note: Applicants must be aut

We are currently looking for a Warehouse Operative to start work asap The day shift is (Apply online only) Mon-Thurs shift & Fri (Apply online only) for our client based on the outskirts of Maidstone.Long term ongoing temp work - Subject to work load / productivity and suitability to the role).My cl

Monday to Friday, 5:00am start, 45 hours per week.Before applying for this role, please read the following information about this opportunity found below.Interaction Recruitment are looking for a reliable.

Delivers customer products, ensuring safe transport and exceptional customer service on multi-drop routes.

Snodland Customer Service Centre.At Currys were united by one passion: to help everyone enjoy amazing technology.As the UKs best-known retailer of tech, were proud of the service our customers receive and its all down to our team of 25,000 caring and committed colleagues.So youll never go it alone h

Seeking a reliable and professional Delivery Driver for a distribution business in Exeter.

Driver Category C + Hiab - Sheffield - Monday to Friday - 07:30-17:00 - 42 hours per week.Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job!.Based in Sheffield the role of.You will be delivering hir

Warehouse Operative needed in Rugby for picking, packing, and general warehouse duties, with physical fitness required.

Higher pay rate is achieved by.Warehouse Operatives - Magna Park, Lutterworth.We are currently recruiting on behalf of our client based at.This is an excellent opportunity for candidates seeking.Handling deliveries of heavy goods, primarily tyres.Loading and unloading vehicles.Maintaining high healt

Production Operative - Processing.Salary: Competitive + Rotational shift Allowance £2,031.Rotational Shifts: (Weekly) Mon - Thur 06.As a Production Operative in our Processing area you’ll be responsible for the mixing of chemicals before they reach our filling and packaging areas.You must be vigi

Are you compassionate, dedicated, and ready to make a difference?.Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.At Bluestar Care and Support, were looking for caring and reliable individuals to join our team as Home Care Support Workers.

We are recruiting for a Warehouse Operative in Rugby, CV21 with immediate start.Shift Pattern: Monday to Friday, 6am-2pm or 2pm-10pm.Moving lightweight materials into waste and scrap areas.Use of PPT when required to move stock, if needed.Carrying out quality checks on finished and in-process produc

We are seeking a dedicated Warehouse Operative who holds a valid Counterbalance forklift ticket to join our client's team at an event supplier warehouse in Aylesford.This is primarily a varied warehouse assistant role, but you will be required to operate the forklift throughout the day to support st