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Your new companyA large, values-led housing organisation is seeking an experienced Housing Officer to support frontline housing management services across its operational areas. The organisation is committed to delivering safe, sustainable communities and providing high-quality services that put customers first. You will be joining a professional, collaborative housing team where safeguarding, partnership working and excellent customer outcomes are at the heart of everything they do.Your new roleAs a Housing Officer, you will be responsible for delivering effective tenancy and housing management services, with a strong focus on managing behaviour-related tenancy breaches and reducing the risk of tenancy failure.Your role will include managing complex cases such as anti-social behaviour (ASB), hate crime, domestic abuse, safeguarding concerns, tenancy fraud, noise nuisance and serious criminal activity. You will use proportionate, person-centred interventions to achieve sustainable outcomes for customers and communities.You will work closely with internal teams, external partners and statutory agencies, including local authorities, police, safeguarding boards and legal services. The role also involves preparing and progressing tenancy enforcement and court action where appropriate, completing detailed risk assessments and ensuring all casework is recorded accurately.This is an agile, patch-based role requiring flexibility to travel across operational areas and adapt working patterns to meet service demands.What you'll need to succeed \n\n • Proven experience managing ASB and tenancy breach cases within a housing or similar environment\n, • Strong case management skills, including working with vulnerable customers and safeguarding frameworks\n, • Good working knowledge of housing law, ASB legislation and tenancy enforcement processes\n, • Experience working in partnership with external agencies such as police, social services and local authorities\n, • Excellent written and verbal communication skills, including the ability to prepare court-ready documentation\n, • Ability to work independently, prioritise effectively and make sound decisions under pressure\n, • Strong problem-solving and analytical skills with a customer-focused approach\n, • Full driving licence with access to an insured vehicle (or the ability to travel extensively)\n, • Willingness to work flexibly, including outside standard hours, where required\n\n What you'll get in returnCompetitive hourly rate of up to £28 per hour + expenses \n\n • Opportunity to work within a well-established housing organisation making a genuine impact on communities\n, • Exposure to complex, meaningful casework with excellent multi-agency collaboration\n, • Flexible working arrangements and varied day-to-day responsibilities\n, • Support from experienced team leaders and access to ongoing professional development\n\n What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company A large, values‑led housing organisation is seeking an experienced Housing Officer to support frontline housing management services across its operational areas. The organisation is committed to delivering safe, sustainable communities and providing high‑quality services that put customers first. You will be joining a professional, collaborative housing team where safeguarding, partnership working and excellent customer outcomes are at the heart of everything they do. Your new role As a Housing Officer, you will be responsible for delivering effective tenancy and housing management services, with a strong focus on managing behaviour‑related tenancy breaches and reducing the risk of tenancy failure. Your role will include managing complex cases such as anti‑social behaviour (ASB), hate crime, domestic abuse, safeguarding concerns, tenancy fraud, noise nuisance and serious criminal activity. You will use proportionate, person‑centred interventions to achieve sustainable outcomes for customers and communities.You will work closely with internal teams, external partners and statutory agencies, including local authorities, police, safeguarding boards and legal services. The role also involves preparing and progressing tenancy enforcement and court action where appropriate, completing detailed risk assessments and ensuring all casework is recorded accurately. This is an agile, patch‑based role requiring flexibility to travel across operational areas and adapt working patterns to meet service demands. What you'll need to succeed Proven experience managing ASB and tenancy breach cases within a housing or similar environment Strong case management skills, including working with vulnerable customers and safeguarding frameworks Good working knowledge of housing law, ASB legislation and tenancy enforcement processes Experience working in partnership with external agencies such as police, social services and local authorities Excellent written and verbal communication skills, including the ability to prepare court‑ready documentation Ability to work independently, prioritise effectively and make sound decisions under pressure Strong problem‑solving and analytical skills with a customer‑focused approach Full driving licence with access to an insured vehicle (or the ability to travel extensively) Willingness to work flexibly, including outside standard hours, where required What you'll get in return Competitive hourly rate of up to £28 per hour + expenses Opportunity to work within a well‑established housing organisation making a genuine impact on communities Exposure to complex, meaningful casework with excellent multi‑agency collaboration Flexible working arrangements and varied day‑to‑day responsibilities Support from experienced team leaders and access to ongoing professional development What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

An opportunity has arisen for an experienced Housing Officer to join a well-established housing association in Coventry on a temporary basis. This is a hybrid and flexible working role, combining community-based work with remote administrative duties, offering a balanced and supportive working arrangement. You will be supporting their housing management team in delivering effective ASB services across local neighbourhoods and communities. You will play a key role in managing ASB cases, improving tenant satisfaction, and contributing to safer and more sustainable communities across your allocated patch. Key Responsibilities of the Housing Officer: Manage a varied caseload of anti-social behaviour reports from initial complaint through to resolution Conduct estate visits, home visits, interviews, and community-based investigations Gather evidence and build case files to support appropriate case progression and outcomes Work closely with tenants, complainants, and alleged perpetrators to resolve disputes effectively Take proportionate enforcement action where required, including warnings, tenancy enforcement, and legal escalation Provide proactive housing management support across designated neighbourhood areas Maintain accurate and detailed case records using housing management and CRM systems Liaise with key partners including Police, PCSOs, safeguarding teams, and local agencies Support tenancy sustainment by addressing nuisance behaviour and promoting positive engagement Identify safeguarding and risk concerns, making appropriate referrals in line with procedures Complete timely case updates, reports, and administrative tasks between field visitsIdeal Candidate: Experienced Housing or ASB Officer with strong frontline case management experience Confident managing complex ASB cases from investigation through to resolution Skilled in evidence gathering, case building, and enforcement processes Comfortable working independently across a community-based patch Strong communication skills with the ability to engage effectively with residents and partner agencies Experience using housing management systems such as Orchard, Microsoft Dynamics, or similar CRM platforms Highly organised with strong prioritisation and time management skills Full UK driving licence and willingness to travel across Leicester and surrounding areasWhat's on Offer: Full time Mon - Fri Hybrid and flexible working Contract with immediate start Opportunity to gain experience with a reputable housing association If this Housing Officer role is of interest, please apply or contact (url removed)

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