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For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As Customer Operations Manager, you’ll own the full post-purchase physical experience — ensuring every order arrives on time, well-packed, and reflective of KatKin’s high standards. Sitting within the CX Operations team, you’ll lead initiatives to improve courier performance, packaging, and operational efficiency. You'll work cross-functionally with Fulfilment, Quality, Tech, and external partners, translating customer insights into meaningful improvements. You’ll also build and lead a growing Customer Operations team, setting a culture of accountability and customer-first thinking. As we scale, you’ll help adapt our delivery experience for new markets. Expect regular travel to our Kitchen in Suffolk to stay close to our fulfilment operation and collaborate on-site. Team leadership & development You’ll build and manage a growing Customer Operations team, defining clear roles, setting goals, and fostering a high-performance culture. As a hands-on leader, you’ll coach and support your team to deliver consistently excellent results as the business scales. Delivery and quality performance You’ll own the end-to-end physical experience — from when an order is placed to when it arrives — ensuring it’s timely, accurate, and up to KatKin’s high standards. This includes improving packaging durability, unboxing quality, and reducing complaints and compensation through root-cause analysis and fixes. Courier and partner management You’ll manage key delivery partners like DPD, holding them accountable to performance metrics and leading service improvement initiatives. You’ll also handle courier claims and feedback loops, ensuring partner performance reflects our customer-first standards. Customer insight and process improvement You’ll translate customer feedback into actionable improvements across Fulfilment, Tech, and Product, ensuring fast, visible feedback loops. You’ll also support tooling upgrades, automation efforts, and delivery forecasting to streamline operations and enhance service reliability. International readiness and scaling You’ll help evolve our operations for global growth, adapting delivery models, packaging, and internal processes for new markets while ensuring consistency, quality, and customer satisfaction remain at the core. Experienced and customer-obsessed You bring 3–5 years of experience in CX, fulfilment, logistics, or a similar environment, with a strong track record of improving operational performance and customer outcomes. You care deeply about the customer experience and take pride in delivering quality at every step. Data-driven and detail-focused You’re confident using data and feedback to spot patterns, solve problems, and guide decisions. Highly organised and detail-oriented, you thrive in fast-paced environments and know how to prioritise without dropping the ball. Hands-on and solutions-led You stay close to the work, whether resolving a delivery issue, refining packaging, or diving into complaint trends. You lead by example and aren’t afraid to roll up your sleeves to get things done. Strategic and scalable thinker You balance short-term fixes with long-term improvements. You know how to zoom in on daily issues and zoom out to plan for growth, including adapting processes for international expansion. Collaborative team leader You’ve managed individuals or small teams before, with a focus on clear goals, feedback, and development. You work well across teams and with external partners, and you're skilled at turning ideas into action through strong communication and buy-in. What We Offer: Career-defining opportunity: Play a pivotal role in scaling our brand quickly. Competitive package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@katkin.com: Tell us about a time you uncovered a recurring issue affecting the customer experience. How did you identify the root cause, and what did you do to resolve it? Describe a situation where you worked across teams or with external partners to improve an operational process. What challenges did you face, and how did you drive change? Share an example of how you’ve used data or customer feedback to inform a decision or improvement. What was the impact? Which brand’s physical customer experience has impressed you recently, and why? What would you apply from their approach in a role like this?

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you. As a Customer Success Manager (CSM), you’ll ensure our customers achieve a high level of adoption and business value from using Pigment. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs.This role is both commercial and technical, our Customer Success team is measured on Net Dollar Retention. You will be responsible for managing a portfolio of Corporate & Enterprise accounts. Develop clear Success & Value Realisation plans, managing champions and aligning stakeholders to deliver business outcomes for the customer. Navigate through multiple departments within an organisation to expand use cases and the business value of Pigment. Driving ARR and reducing risks across your portfolio. Oversee customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption Deliver awe-inspiring presentations; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement. Lead the development of the Pigment community through thought leadership, events, and developing best practices. Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap. You have significant experience in customer success, account management, or a similar role within a software/SaaS company. You have a proven track record of effectively managing a broad range of Corporate and Enterprise accounts, driving customer adoption, satisfaction, renewals, and expansion. You have experience with AI customer engagement strategies, automation technologies and platforms. You have a strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion. You have curiosity in new technology adoption and enjoy working with best in class Products. You have excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation. You have outstanding communication and interpersonal skills, with the ability to build rapport and maintain strong relationships with customers at all levels. You are results-oriented with a proactive and strategic approach to problem-solving in a fast-paced, dynamic environment. Fluent in English. You are self-motivated and adaptable, with the ability to work both independently and collaboratively within cross-functional teams. Competitive package Stock options to ensure you have a stake in Pigment's growth Bike2work scheme – save on a new bike and gear while commuting the greener way Trust and flexible working hours Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London High-end equipment (based on stock/availability) to do your work in the best conditions Remote-friendly environment • Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organisations, • Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet, • Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community, • Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission, • Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially. Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our _.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Reporting directly to the Head of Operations – UK Cluster, the Senior HRBP will lead the execution of the HR Business Partnering model across their allocated business areas, partnering with senior stakeholders to shape people strategy, drive organisational effectiveness, and deliver outstanding em

JOIN EVRI PREMIUM, A NETWORK OF DHL THIS SUMMER.Self-employed Multi-Drop Van Drivers wanted.This summer, hit the road and take control of your earnings.Evri Premium, a network of DHL is building a next-generation delivery network and we’re looking for motivated drivers ready to make the most o

Calling all experienced Paver Drivers and Screwsmen.Centar Surfacing are looking for self-motivated and reliable site operatives to expand our forward thinking business.We are an independent asphalt surfacing contractor operating across the South and Central UK with a focus on delivering a quality s

Earn £14 - £19 per hour.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunitie

Stores, Driver & Logistics Operations Assistant.Support warehouse operations by receiving, storing, and managing stock, while completing collections and deliveries using company vehicles.Maintain safe, compliant, and well-organised stores and provide excellent customer service.Receive, check, la

Van Driver - Grocery deliveries to customers homes.Shifts - start times between 11:30AM and 2:00PM.Monday to Friday and Weekends available.Previous Grocery delivery experience preferred.A leading food delivery company is seeking experienced van drivers to deliver groceries to customers on behalf of

Feltham, Middlesex | Wanderlust Wine.Wanderlust Wine is an independent importer and distributor specialising in organic and biodynamic wines from small, sustainable family estates.We supply over 650 accounts across the UK including some of the country's most acclaimed restaurants and we're looking f

HIAB Driver (Class 1 or Class 2).Slough, Staines, Uxbridge, High Wycombe, Hayes & West London.Flexible Ad-Hoc & On-Call Work.Class 1 (C+E) & Class 2 (Cat C) Drivers Required.We are currently recruiting experienced HIAB Drivers for a range of ad-hoc assignments with leading builders' merc

Contract Personnel are looking for 3.Tonne Van Driver in the South Norfolk area.Tonne Van Drivers to furfil a role with our client meaning you will be working for a company who specialise in delivering sofas on behalf of renowned International companies.Tonne Van Driver you will be required to compl

An exciting new driving role based in Heston are looking for a fun, energetic and highly motivated individual to join their team.Sorting route into delivery order.Previous multi drop experience.As you can appreciate we are currently overwhelmed with applications of individuals looking for both short

Here at Contract Personnel we are recruiting a 3.T Drivers for the south Norfolk area.We are working with one of the regions most renowned wholesalers, who over the last 40 years of trading have gone from strength to strength.They are looking for Drivers to cover both Ad Hoc and ongoing assignments.

Are you a Van Driver looking for a new challenge? Would you like to join an organisation that can offer you the training and development to progress your career? If so we want to hear from you!.At GXO, we recognise that it’s our people that help keep the nation moving so due to continued growth, w

Vanta Staffing is currently seeking experienced Van Drivers for our clients based in Sleugh and surrounding areas.Our clients operate within the Distribution and Logistics industry, and we are looking for reliable and skilled drivers to fill temp-to-perm positions.Our drivers will typically make 5-2

Warehouse Operative / FLT Driver.HRGO Recruitment are recruiting a Warehouse Operative / FLT Driver to join a busy warehouse team in Bromborough.This role will support daily warehouse operations, including goods in, picking, packing, stock control, and dispatch.The ideal candidate will have previous

Monday to Friday, alternate Saturdays.Vanta Staffing is seeking experienced van drivers on behalf of a reputable client based in the High Wycombe area.This is an excellent opportunity for professional drivers looking for stable, long-term employment with a company that values its workforce.As a van

Hours: 5am - 11am (30 hours per week).Days: 5 days, MUST include a Saturday and Tuesday.Our client is seeking a reliable and motivated individual who can work from 5am - 11am, for 5 days, including a Tuesday and Saturday.It is essential that you hold a full UK licence and for over 3 years.You will a

Job Opportunity: FLT Counterbalance Driver.Temporary with the potential to go permanent for the right candidate.Monday to Thursday 8pm till 6am -Nightshifts.We're currently recruiting for an.Aspatria! This is a fantastic opportunity for reliable, motivated individuals looking for long-term work with

Contract Personnel are currently recruiting for Counterbalance Fork Lift Drivers in the Suffolk area.Own transport is essential due to site location.This is an excellent temp to perm opportunity for the right candidate.Operating a Counterbalance Fork Lift Truck to move materials between production a

Class 1 Driver - Days, Nights and Weekend Shifts Available.Vanta Staffing Slough is recruiting for Class 1 Driver to work for our client based in the Slough area.This Class 1 Driver Role will involve various types of trunking, store deliveries, perfect for drivers who want consistent and ongoing wor

Join the team that keeps the UK moving.Royal Mail is on the lookout for skilled, safety-driven.If you take pride in clean, professional driving, this is your chance to secure consistent, high-quality work with a trusted national brand for the remainder of 2026.Trunking between Royal Mail depots.No h

Class 1 Tramper Driver Location: Rutland Area Salary: £14.Due to continued growth, our client a leading logistics and general haulage business are seeking experienced Class 1 Day Drivers to join their transport team, delivering palletised freight using curtain-sided articulated vehicles.Complete de

Vanta Staffing are recruiting for a Class 2 Driver to work for our client based in the Slough area.This will involve multi drop delivery work roughly 5-10 drops per day delivering shutter doors, a perfect role for drivers who want consistent work with a prestigious company on a Temp to Perm basis.Re

Class 1 Driver (Days) Location: Rutland Area Salary: £14.Due to continued growth, our client a leading logistics and general haulage business are seeking experienced Class 1 Day Drivers to join their transport team, delivering palletised freight using curtain-sided articulated vehicles.Complete del

Our client is seeking an experienced and reliable.The successful candidate will play a key role in supporting warehouse operations by ensuring the safe and efficient movement, storage, and handling of goods within a fast-paced environment.Safely operate a reach forklift truck to load, unload, transp

We are looking for a safety-focused and experienced Processing Operative / Front Loader Driver to join our team at Furzebrook.Imerys is the world's leading supplier of mineral-based speciality solutions for industry.Our expertise in applications, material science and innovation enables us to deliver

Positive Employment is currently recruiting for a 3.Ton Delivery Driver for our client a whit goods business operating across the UK.This role i based in the Ruislip area.The successful post holder will play a critical role in achieving the client's purpose of helping everyone enjoy amazing technolo

Pupil Transport Minibus Driver.Pupil Transport Minibus Drivers.This rewarding role plays an important part in the school day, ensuring that students arrive safely and comfortably at their destination.Working under the guidance of the Transport Manager, you'll be responsible for driving designated ro

We are currently recruiting for an experienced HGV Shunter Driver on an Ad-hoc basis.This is an excellent opportunity for a highly skilled driver looking for ongoing, stable work with a respected industry leader operating a specialist fleet of vehicles and mobile units.Shunting and manoeuvring HGV u

We're currently recruiting experienced.This is an excellent opportunity for reliable and professional drivers looking for regular, ongoing work with a consistent shift pattern and competitive pay.Store deliveries to retail locations.Sunday to Thursday working pattern.Carrying out daily vehicle check

Salary: Dependent on experience.Location: East Hampshire.Take your next step with a busy removals and storage company in Hampshire, driving 3.Load, unload, pack, and handle customer goods with care.Communicate with clients to ensure all requirements are met.Work as part of a team to deliver re

Right Now Group are recruiting for a large cargo ground handler at Heathrow! We are looking for a Forklift Driver with experience operating a counterbalance Forklift.You will be joining our client, a prestigious Ground Handler, within their dynamic and busy warehouse environment alongside the clien

We are looking for a reliable and motivated.Warehouse Operative with a valid Reach Truck Forklift Licence.This is a full-time position working a fixed day shift from 6:00am to 2:00pm, Monday to Friday, offering an excellent work-life balance with weekends free.Operating a Reach Truck Forklift safely

Vanta Staffing Slough is currently seeking a skilled and experienced Class 2 Driver for our client based in Slough (SL1).This role involves multi-drop work mainly to hospitals (dealing with Pharmaceutical equipment) in and around the South East region, making it an excellent opportunity for drivers

Driver Hire Southampton is currently recruiting for a reliable and hardworking Night Warehouse Operative to join one of our well-established clients, a leading supplier specialising in paper goods and office supplies.About this Night Warehouse Operative role:.Sunday to Thursday shift pattern.Working

JR331: HGV Security Driver.Salary: £30,000 - £35,000 per annum DOE.Working Hours: Monday - Friday (Overtime opportunities available.Optional weekend work at enhanced rate.First Military Recruitment are currently seeking a HGV Security Driver on behalf of one of our clients.Our client provides

We are currently recruiting professional .Watford, High Wycombe, and the North London area.With morning, afternoon, and night shifts available, this is an excellent opportunity to secure consistent work at a competitive hourly rate.Flexible start times for morning, afternoon, and night shifts.W

Location: Hounslow area.Hours: 2am - 11am.Days: 3days, MUST include a Saturday and Tuesday (9 hour shifts).Delivery to: Swanage, Cheltenham, Cardiff.Our client is seeking a reliable and motivated individual who can work from 2am for approximately 9 hours, 3 day

We are currently recruiting professional .Watford, High Wycombe, and the North London area.With morning, afternoon and night shifts available, this is an excellent opportunity to secure consistent work at a competitive hourly rate.Flexible shift start times: morning, afternoon and night.Working

Laboratory Administrator / Forklift Operator.Monday to Friday, 8:00am to 5:00pm.Competitive (dependent on experience).We are a leading drinks manufacturing company based in Greenford and are looking for a reliable and organised.This is a varied role combining laboratory administration duties with wa

Monday to Friday, 9:00am – 6:00pm.Temp to PermWe are looking for an experienced.This is an excellent opportunity for a Bendi FLT Driver to join a fast growing and dynamic company with long term career prospects.Operating a Bendi forklift truck safely and efficiently.Loading and unloading deli

We're recruiting for a leading global organisation specialising in the transportation of time-critical, temperature-sensitive shipments.This is a hands-on role suited to someone who takes pride in accuracy, reliability, and delivering excellent customer service in a fast-paced environment.Safely col

London & surrounding counties.Our client is a respected and fast-paced media and events business, delivering high-quality productions and live events across London and the UK.They are seeking an experienced, professional Delivery Driver to become an integral part of their operations team.This ro

Class 1 (C+E) Driver – Aviation & Logistics Heathrow Airport & Surrounding Areas.Days, Nights & Weekend Shifts Available.Ongoing Work | Full-Time & Part-Time Opportunities.We are currently recruiting experienced Class 1 (C+E) Drivers for a range of opportunities with leading aviati

Monday to Friday Immediate Start | Ongoing Work.Are you a skilled HGV Class 2 (Category C) Driver seeking reliable, long-term work with competitive pay?.Got People is currently recruiting HGV Class 2 Dustcart / Refuse Drivers to join our well-established client based in the Watford area.This is an

We are seeking reliable and experienced HGV Class 2 (C) Waste Day drivers to join our team.The successful candidate will be responsible for operating a HGV Class 2 vehicle to collect waste either from domestic or commercial premises efficiently and safely.This role offers an excellent temp to perm o

Regional Driver Assessor (Transport & Logistics).Base + £2,000 London Cost of Living Allowance.Company Car or Generous Car Allowance.Hybrid & Flexible (Mix of Home, London-area depots, and regional travel).Full-Time, Permanent (Level 3).Are you an experienced commercial driver or transport