Inbound Call Handler
hace 3 días
Wallsend
Rewards and Benefits on offer: \n\n • You will only be working Monday to Friday, and from the hours of 09:00 – 19:00. Though only 8-hour shifts.\n, • You will also be required to work every other Saturday, from 09:00 – 13:00. \n, • A permanent contract from day one.\n, • Working with a friendly customer base.\n, • Superb team culture – everyone is very friendly, warm, and welcoming.\n, • An excellent training programme for the first 4 weeks.\n, • Option for hybrid working, following successful completion of probation/training period.\n, • Newcastle based offices.\n, • Car Parking facilities onsite.\n, • 25 days holidays + bank holidays increasing to 28 after 5 years\n, • Cycle to work scheme\n, • Free Flu Jabs around flu season for those that wish to have them\n, • Metro pass season ticket loan\n, • EAP – Employee Assistance Programme\n, • Company Pension Scheme\n, • A very secure, very well-established employer, with long term career progression.\n\n Your New Career Opportunity: \n MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. \n They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. \n If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. \n You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. \n The job you will be doing: \n\n • Managing inbound telephone calls from clients and prospective clients.\n, • Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium.\n, • Responding to customer emails.\n, • Assisting with technical queries.\n, • Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner.\n, • First line response to incoming calls\n, • Accurately and speedily set up new claims\n, • Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.\n, • Professional handling of calls to ascertain liability and move forward in a positive manner.\n, • Record all relevant information to reduce potential costs and identify indemnity concerns.\n, • Makes outbound calls when appropriate\n, • Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.\n, • Accurately setting up of new claims with all preliminary tasks completed.\n, • Proactively manages third party captures.\n, • Communicates with brokers where necessary.\n\n About you: \n\n • Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open.\n, • An essential requirement is being able to demonstrate good longevity and tenure in your job roles.\n, • Confident telephone manner and to be able to present to your customers in a clear and concise manner.\n, • Strong spoken and written communication skills.\n, • You must be IT iterate and be able to provide a customer service response via emails where required.\n, • Key qualities to possess for the role are a positive, friendly and customer orientated attitude\n, • High attention to detail\n, • Strong time management and organisational skills\n, • A pro-active attitude with a self-starter attitude\n, • You will be looking for a long-term career move\n