Trabajos Customer Service en Newcastle Upon TyneCrear alertas

Contact Centre Service Advisor – Newcastle We’re looking for a Customer Service Advisor to join our team, with a key focus on handling more complex customer enquiries and complaints. This role plays a vital part in delivering against our core KPIs, including First Time Resolution (FTR), NPS, quality, productivity and Sales Through Service (STS). You’ll manage a range of customer contacts, with a particular emphasis on resolving challenging and sensitive situations, while also identifying opportunities to add value to the customer conversation. You’ll need to be confident taking ownership of customer issues, working through complexity, and using your judgement to deliver the right outcome first time wherever possible — balancing strong resolution with great customer experience and commercial awareness. Proposed Start Date: 28th September 2026 Salary: £26,728 per annum Site: Sky, Wellbar Central, 36 Gallowgate, Newcastle upon Tyne, NE1 4TD Shifts: 37.5 hours per week, 5 days per week, shifts will be between the hours of 8.00am and 9.00pm, including evening and weekend working Interviews: If you are successful at the initial assessment stage, you will be invited to attend an in‑person interview at the end of July or early August 2026 At our Sky contact centres, we operate a hybrid working pattern once you have successfully passed your training/probation period. This gives colleagues a good work-life balance, with the opportunity to work both from the office and from home for part of the week. For full-time advisors, this means a minimum of 2 days per week on site, however you are welcome to work more in the office as needed. What you’ll be doing: Handling a mix of inbound and outbound customer contact, including responding to incoming queries and proactively following up to resolve ongoing issues Managing complex and escalated customer concerns with care, professionalism and full ownership Delivering against key KPIs including FTR, NPS, quality, productivity and STS Identifying Sales Through Service opportunities where appropriate, adding value through customer conversations Investigating queries in detail to understand the full picture and determine the right resolution Taking end-to-end ownership of customer cases, ensuring clear communication and timely resolution What we’re looking for: Proven experience delivering against customer service and sales KPIs Confidence handling complex or sensitive customer interactions, remaining calm and solution-focused A passion for resolving customer concerns and achieving the right outcome in challenging situations Strong awareness of Sales Through Service, identifying opportunities without impacting customer experience Excellent communication skills, with the ability to build trust and manage difficult conversations A proactive mindset with strong ownership, accountability, and attention to detail Training and Development: Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Service Advisor. At Sky, our comprehensive 9-week training programme is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Please note that our Training and Academy sessions are conducted entirely face-to-face in the office, Monday to Friday - 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. After 4 weeks in the classroom working 9am-5pm, you'll be expected to complete the last 5 weeks in Academy The Benefits: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here’s a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you’ll work: We’re based in the heart of Newcastle looking onto St James’ Park. Close to all main transport hubs, you’ll have access to a subsidised canteen and Sky Glass lounge to relax in, table tennis, free tea and coffee, pool table, bike storage, prayer room and changing/washroom facilities. Inclusion: We are focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Where: EE Tyneisde (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £26,116 rising to £26.738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: July 2026 onwards Sales Advisors If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE. Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash. Our North Tyneside OR Gosforth team’s full of people like you – so you’ll be in great company here. What does being a sales advisor involve? You’ll join a lively sales team in our North Tyneside OR Gosforth contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you’ve heard about sales Don’t let what you’ve heard about sales put you off. Let’s smash a few myths… • Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work., • It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems., • People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console? Why you’ll be better off at EE GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION – the more you sell, the more you can earn. BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.

Where: EE Tyneisde (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £26,116 rising to £26.738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: July 2026 onwards Sales Advisors If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE. Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash. Our North Tyneside OR Gosforth team’s full of people like you – so you’ll be in great company here. What does being a sales advisor involve? You’ll join a lively sales team in our North Tyneside OR Gosforth contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you’ve heard about sales Don’t let what you’ve heard about sales put you off. Let’s smash a few myths… • Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work., • It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems., • People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console? Why you’ll be better off at EE GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION – the more you sell, the more you can earn. BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.

Where: EE Tyneisde (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £26,116 rising to £26.738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: July 2026 onwards Sales Advisors If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE. Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash. Our North Tyneside OR Gosforth team’s full of people like you – so you’ll be in great company here. What does being a sales advisor involve? You’ll join a lively sales team in our North Tyneside OR Gosforth contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you’ve heard about sales Don’t let what you’ve heard about sales put you off. Let’s smash a few myths… • Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work., • It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems., • People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console? Why you’ll be better off at EE GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION – the more you sell, the more you can earn. BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.

Where: EE Tyneisde (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £26,116 rising to £26.738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: July 2026 onwards Sales Advisors If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE. Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash. Our North Tyneside OR Gosforth team’s full of people like you – so you’ll be in great company here. What does being a sales advisor involve? You’ll join a lively sales team in our North Tyneside OR Gosforth contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you’ve heard about sales Don’t let what you’ve heard about sales put you off. Let’s smash a few myths… • Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work., • It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems., • People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console? Why you’ll be better off at EE GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION – the more you sell, the more you can earn. BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.

Customer Services Manager Newcastle (hybrid working after probation passed) We are delighted to be supporting this renowned North East organisation in their search for a proactive and customer-focused Customer Services Manager to lead their close-knit Customer Services team. This is a hands-on management role where you will oversee a team of two Customer Services Advisors, ensuring exceptional service delivery across a high-volume environment. Whilst the team is small, the level of customer interaction and activity is significant, requiring a manager who can confidently balance operational priorities, lead from the front, and remain calm under pressure. You will play a crucial role in maintaining strong relationships with businesses, stakeholders and event participants, whilst continually seeking opportunities to improve processes, enhance customer experience and drive team performance. Working closely with colleagues across Marketing, Events and wider business teams, you will take a strategic "helicopter view" of customer service operations while remaining ready to roll up your sleeves and support the team whenever needed. Key Responsibilities will include (but not limited to): Lead, manage and develop a team of two Customer Services Advisors, providing direction, coaching and day-to-day support. Act as the primary escalation point for challenging situations and complex enquiries. Manage customer service operations within a busy, high-traffic environment, ensuring service standards are consistently maintained. Take ownership of the customer journey, identifying opportunities to streamline processes and improve efficiency. Review and analyse post-event reports, customer feedback and NPS (Net Promoter Score) data, using insights to drive continuous improvement. Work collaboratively with Marketing and Events Managers to ensure smooth delivery of events and initiatives. Serve as the main point of contact for businesses invited to participate in events and programmes. Respond to and resolve business-related challenges and queries in a professional and timely manner. Produce quarterly reports, maintain accurate records and ensure effective filing and documentation processes. Monitor team performance and workload, ensuring resources are allocated effectively. Support wider business operations and contribute positively to a collaborative "all hands on deck" culture. Criteria: We are looking for an organised, resilient and adaptable leader who thrives in a fast-paced environment. You will have: Previous experience managing or supervising a customer service team. Strong customer service and relationship management skills. A commercial mindset with the ability to balance customer needs with business objectives. An eye for process improvement and a genuine desire to make things work better. A positive, solutions-focused "let's do this" attitude. Excellent organisational skills with the ability to manage multiple priorities simultaneously. Confidence working with data, reports and customer feedback metrics such as NPS scores. Strong communication skills and the ability to build relationships with both customers and internal stakeholders. The ability to remain calm, professional and effective under pressure. * A hands-on leadership style and willingness to support the team whenever required. You'll be joining a supportive and collaborative team where everyone works together to achieve success. No two days are the same, and you'll have the opportunity to make a real impact by improving processes, enhancing customer experiences and helping shape the way they work. If you're an experienced customer service leader who enjoys juggling priorities, solving problems and bringing people together to deliver outstanding service, then we'd love to hear from you

The Company \n Our client is a niche manufacturing company. A leader in their field they are now recruiting for a Sales Engineer/Account Manager. \n The Role \n\n • You will be responsible for growing the existing customer base in current and new markets to achieve a sustainable and profitable ongoing business.\n, • Being knowledgeable about products and services offered by the company.\n, • Promote and increase the sales of products.\n, • Raising the company profile by attending exhibitions and tradeshows.\n, • Ability to understand technical drawings.\n, • Identifying new projects such as product development to tap into new markets sectors.\n, • Keeping up to date with competitor and market activity in the business area.\n, • Create and implement strategy for the growth pipeline.\n, • Develop and implement a structured sales plan for your customers.\n, • Ensure that a comprehensive database and excellent records are maintained.\n, • Establishing, maintaining, and expanding your client base.\n, • Proactively reach out to customers.\n, • Compiling and analysing sales figures and producing reports.\n, • Manage sales from concept stage through to enquiry and pricing.\n, • Follow up identified leads and quotations.\n, • Site based in the Newcastle area plus occasional travel.\n\n The Person \n\n • Previous experience in a similar role.\n, • Excellent communicator both in written and verbal forms.\n, • An understanding of construction would be beneficial.\n, • Ability to manage and prioritise a busy workload.\n, • Proficient numerical skills and ability to demonstrate job costing and pricing.\n, • Excellent attention to detail.\n, • An ability to read and understand CAD drawings.\n, • Must have a driving licence and car.\n\n The Benefits \n\n • You will be working for a well-established growing employer.\n, • An excellent salary.\n, • Annual performance bonus scheme.\n, • A good pension scheme.\n, • A company experiencing continued growth, expansion and investment.\n, • The company are fully compliant with the latest health and safety requirements for current safe working practices.\n

Are you an experienced Bookkeeper or Accounts Manager who enjoys being trusted to keep the numbers accurate, organised and under control? This is a hands-on finance role with a successful, profitable SME where you will take ownership of the day-to-day accounts function and become a key person in the business. It is not a role where you will be one small part of a large finance team. You will be the person keeping the books accurate, the reconciliations up to date, the collections monitored, the payroll processed and the month-end information ready on time. You will work directly with the business owner and be trusted to get on with the job. The business is established, busy and stable, with a long-serving team and a close-knit culture. People tend to stay. It is the kind of environment where you can settle, build strong working relationships and become genuinely valued for the work you do. This role would suit someone who enjoys responsibility, likes being close to the detail and takes pride in keeping things organised, accurate and running properly. What you'll be doing You will take ownership of a broad range of accounts duties, including: Monthly management information Bank, cash and credit card reconciliations Overseeing customer payment reconciliations Monitoring direct debit collections Debtor and creditor ledger maintenance VAT returns Journals, accruals and prepayments Payroll processing Preparing accounts up to trial balance General finance and office queries where neededThe business has around 1,500 customer accounts, with around 90% of customers paying by direct debit. A colleague oversees the billing process, but you will play a key role in making sure collections are accurate, reconciliations are completed properly, and any issues are picked up quickly. Experience using a small business accounting package is essential and a working knowledge of Sage 50 Accounts would be beneficial. Sage Payroll experience would be helpful. What kind of person will suit this role? This would suit an experienced Bookkeeper, Senior Bookkeeper, Accounts Manager, Company Accountant or hands-on finance professional who is confident working independently. You do not need to be someone chasing a corporate finance career path. You may simply want a stable, long-term role where you are trusted, respected and given ownership. You will need to be practical, reliable and comfortable being the person others come to when they need the numbers to be right. You'll probably enjoy this role if you like: Running the accounts properly from start to finish Working directly with the owner of the business Being trusted without being micromanaged A stable office-based environment Variety in your day A close-knit team where people know each other Seeing the impact of your work on the wider businessThis may not be the right role if… You are looking for hybrid or remote working You want to manage a large finance team You prefer a corporate finance environment You are looking for a short-term stepping stone You want a highly strategic finance role rather than a hands-on accounts roleBut if you want a broad, steady, hands-on role where you can take ownership and be trusted to keep the finance function running properly, this could be a very good fit. What's in it for you? Basic salary of £35,000 - £40,000 depending on experience Annual bonus of around £2,000 A broad, varied accounts role with real ownership Direct access to the business owner A stable, profitable SME with a long-serving team A close-knit working environment Enhanced company pension scheme Free on-site parking Full-time, permanent role If you are an experienced Bookkeeper, Accounts Manager or hands-on finance professional looking for a long-term move in a successful SME, this could be exactly what you are looking for. Click apply today or call us for more information and a confidential conversation

Rewards and Benefits on offer: \n\n • You will only be working Monday to Friday, and from the hours of 09:00 – 19:00. Though only 8-hour shifts.\n, • You will also be required to work every other Saturday, from 09:00 – 13:00. \n, • A permanent contract from day one.\n, • Working with a friendly customer base.\n, • Superb team culture – everyone is very friendly, warm, and welcoming.\n, • An excellent training programme for the first 4 weeks.\n, • Option for hybrid working, following successful completion of probation/training period.\n, • Newcastle based offices.\n, • Car Parking facilities onsite.\n, • 25 days holidays + bank holidays increasing to 28 after 5 years\n, • Cycle to work scheme\n, • Free Flu Jabs around flu season for those that wish to have them\n, • Metro pass season ticket loan\n, • EAP – Employee Assistance Programme\n, • Company Pension Scheme\n, • A very secure, very well-established employer, with long term career progression.\n\n Your New Career Opportunity: \n MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. \n They are now looking to recruit a permanent Customer Service Representative as soon as possible to join their highly trained team and to work in an unbelievable office environment. \n If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. \n You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. \n The job you will be doing: \n\n • Managing inbound telephone calls from clients and prospective clients.\n, • Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium.\n, • Responding to customer emails.\n, • Assisting with technical queries.\n, • Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner.\n, • First line response to incoming calls\n, • Accurately and speedily set up new claims\n, • Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.\n, • Professional handling of calls to ascertain liability and move forward in a positive manner.\n, • Record all relevant information to reduce potential costs and identify indemnity concerns.\n, • Makes outbound calls when appropriate\n, • Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.\n, • Accurately setting up of new claims with all preliminary tasks completed.\n, • Proactively manages third party captures.\n, • Communicates with brokers where necessary.\n\n About you: \n\n • Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open.\n, • An essential requirement is being able to demonstrate good longevity and tenure in your job roles.\n, • Experience of service-based sales, where you have crossed sold or up sold a product or service. The requirement is not out-bound sales or cold calling.\n, • Confident telephone manner and to be able to present to your customers in a clear and concise manner.\n, • Strong spoken and written communication skills.\n, • You must be IT iterate and be able to provide a customer service response via emails where required.\n, • Key qualities to possess for the role are a positive, friendly and customer orientated attitude\n, • High attention to detail\n, • Strong time management and organisational skills\n, • A pro-active attitude with a self-starter attitude\n, • You will be looking for a long-term career move\n

Rewards & Benefits on Offer; \n\n • Full time and permanent job opportunity.\n, • Hybrid working after 6 months probation.\n, • Free on-site parking\n, • Immediate start date\n, • Pension Employee 5% and Employer 3%\n, • Employee Assistance programme\n, • Supportive and friendly working environment.\n\n The Company you will be working with; \n Mtrec Commercial are proudly representing our prestigious client on their search for aconfident and detail... \n \n ZIPC1_UKTJ

Customer Service Advisor\n \n Salary: £25,000 - £27,000 + (OTE £30,000) \n Job Type: Full-time, Permanent The Opportunity\n Do you thrive in a fast-paced environment where every conversation is different? \n We're looking for a confident and customer-focused Customer Service Advisor to join our growing team. This is a busy, high-volume contact centre where you'll be the first point of contact for customers, helping to resolve a wide range of enquiries while delivering an outstanding customer experience. \n No two days are the same, so you'll need to be a great communicator, enjoy problem-solving and remain calm under pressure. If you're someone who enjoys helping people and wants to build a long-term career within customer service, we'd love to hear from you. The Role\n As a Customer Service Advisor, you'll manage a high volume of inbound customer calls, providing efficient and professional support while ensuring every customer receives the best possible service. \n Your responsibilities will include: \n\n • Managing a high volume of inbound customer calls in a busy contact centre environment.\n, • Resolving customer queries efficiently while delivering an exceptional customer experience.\n, • Investigating customer issues and identifying the most appropriate solutions.\n, • Providing accurate information about products, services and customer accounts.\n, • Updating customer records accurately using internal CRM and business systems.\n, • Liaising with internal departments to resolve more complex enquiries.\n, • Working towards individual and team performance targets, including quality and customer satisfaction.\n, • Building positive relationships with customers through every interaction.\n, • Maintaining professionalism and a positive attitude during busy periods.\nWhat We're Looking For\n We're looking for someone who enjoys speaking with people, takes pride in delivering excellent service and is motivated to make a positive difference with every customer interaction. \n You'll ideally have: \n\n • Around 12 months' experience within a customer-facing role such as customer service, contact centre, retail, hospitality, reception or sales support.\n, • Excellent communication and active listening skills.\n, • A friendly, empathetic and professional telephone manner.\n, • The ability to remain calm and resilient in a fast-paced environment.\n, • Strong problem-solving skills and confidence making decisions.\n, • Good organisational skills with excellent attention to detail.\n, • Confidence using multiple computer systems and learning new software.\n, • A proactive attitude and the ability to work both independently and as part of a team.\nWhat's on Offer\n\n, • Competitive salary of £25,000 - £27,000.\n, • OTE of up to £30,000.\n, • Full training and ongoing development from day one.\n, • Genuine opportunities for career progression within the business.\n, • A supportive and collaborative team environment.\n, • Employee benefits package.\n, • Modern office with a positive and friendly working culture.\n\n If you're looking for your next challenge within a fast-paced customer service environment and want to join a business that values its people and supports career development, we'd love to hear from you.

The CompanyOur client is a niche manufacturing company. A leader in their field they are now recruiting for a Sales Engineer/Account Manager.The RoleYou will be responsible for growing the existing customer base in current and new markets to achieve a sustainable and profitable ongoing business.Being knowledgeable about products and services offered by the company.Promote and increase the sales of products.Raising the company profile by attending exhibitions and tradeshows.Ability to understand technical drawings.Identifying new projects such as product development to tap into new markets sectors.Keeping up to date with competitor and market activity in the business area.Create and implement strategy for the growth pipeline.Develop and implement a structured sales plan for your customers.Ensure that a comprehensive database and excellent records are maintained.Establishing, maintaining, and expanding your client base.Proactively reach out to customers.Compiling and analysing sales figures and producing reports.Manage sales from concept stage through to enquiry and pricing.Follow up identified leads and quotations.Site based in the Newcastle area plus occasional travel.The PersonPrevious experience in a similar role.Excellent communicator both in written and verbal forms.An understanding of construction would be beneficial.Ability to manage and prioritise a busy workload.Proficient numerical skills and ability to demonstrate job costing and pricing.Excellent attention to detail.An ability to read and understand CAD drawings.Must have a driving licence and car.The BenefitsYou will be working for a well-established growing employer.An excellent salary.Annual performance bonus scheme.A good pension scheme.A company experiencing continued growth, expansion and investment.The company are fully compliant with the latest health and safety requirements for current safe working practices.TPBN1_UKTJ

Customer Care Advisor \n Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor. \n You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. \n This is a temporary contract with the potential to become permanent. \n Benefits and Package for Customer Care Advisor: \n\n • Salary: £12.71 Per Hour\n, • Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends).\n, • Contract: Temporary with potential to become permanent\n, • Location: Boldon, Sunderland\n, • Start Date: ASAP\n, • Competitive Holiday\n, • Opportunity to progress personally and professionally\n, • Achievable targets\n\n \n Key Responsibilities of Customer Care Advisor: \n\n • Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms\n, • Listen to families' needs, providing empathetic, clear and reassuring guidance\n, • Confidently guide conversations towards booking care home show rounds\n, • Take full ownership of each enquiry from initial contact through to admission\n, • Schedule and conduct follow-up calls to support families throughout their journey\n, • Liaise closely with care home teams to coordinate visits and pre-admission assessments\n, • Arrange second viewings and post-visit check-ins to address outstanding questions\n, • Build trusted relationships with families during significant life transitions\n, • Professionally handle and direct calls from suppliers, relatives and job applicants\n\n Key Skills and Experience of Customer Care Advisor: \n\n • Excellent Customer Service skills - telephone and written\n, • Stay calm and reassuring in sensitive situations\n, • Organisational skills\n, • Naturally show empathy and patience\n, • Communicate with warmth and clarity\n, • Take ownership and follow through\n, • Motivated by helping people make informed decisions\n\n If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now! \n Red Recruitment (Business)

The Opportunity\n We are recruiting for a customer-focused professional to join a well-established and growing business as a Customer Service Representative. \n This is an excellent opportunity for someone who enjoys building strong customer relationships, solving problems and delivering excellent service. Working as part of a collaborative team, you'll be responsible for managing customer enquiries, processing orders, resolving issues and ensuring a positive customer experience from start to finish. Key Responsibilities\n\n • Manage customer enquiries via phone, email and other communication channels.\n, • Process customer orders accurately and efficiently.\n, • Provide timely updates and support throughout the customer journey.\n, • Investigate and resolve customer queries and complaints.\n, • Liaise with internal departments to ensure customer requirements are met.\n, • Maintain accurate records using internal systems and databases.\n, • Build positive relationships with customers and key stakeholders.\n, • Support continuous improvement initiatives to enhance service delivery.\nAbout you\n\n, • Previous experience in a customer service, administration or customer support role.\n, • Excellent communication skills, both written and verbal.\n, • Strong attention to detail and problem-solving abilities.\n, • Comfortable using IT systems and Microsoft Office applications.\n, • Highly organised with the ability to prioritise a busy workload.\n, • Positive, proactive and adaptable approach to work.\n, • A team player who enjoys delivering excellent service.\nNext StepsIf you are interested, please apply online or send your CV to

Trainee Account Manager \n Our client brings businesses together with communications tech in new and unexpected ways, making their clients more accessible, more productive and more profitable. Working primarily with mid to large-sized UK enterprises, they're recognised leaders within their space. \n In the last year they've experienced an exciting period of growth and have doubled in size, creating lots of opportunities! You'll join a team where there is a great scope for progression, from Trainee to Senior Account Manager and perhaps even a business leader with us in the future! \n Trainee Account Manager Package: \n\n • A competitive basic salary of £22k\n, • Y1 OTE of higher!\n, • Comprehensive support and training - both internal and external\n, • Excellent scope for progression, earning potential, professional and personal development\n, • Regular socials in a welcoming, inclusive atmosphere and regular charity events\n, • Incentive company holidays in the snow and sun!\n, • Lucrative incentive and bonus schemes\n, • Pension\n\n Trainee Account Manager Role: \n\n • Obtain a comprehensive working knowledge of their offering and the marketplace they operate within\n, • Support senior account managers with up and cross selling into larger accounts\n, • Independently manage and sell to lower spend accounts\n, • Develop relationships, rapport and new streams of business with new clients via prospecting, LinkedIn and strategic e-mails\n, • Develop an understanding of their customers, their needs and sell back to them articulately with the correct solution\n, • After 9-12 months, you'll start going out and meeting clients on a face to face basis - directly engaging with customers and taking ultimate responsibility for business relationships\n\n Trainee Account Manager Requirements: \n\n • Educated to degree level\n, • Possess exceptional communication and interpersonal skills\n, • Strong commercial awareness\n, • Self-motivated, with a strong desire to succeed\n, • Ambitious and determined\n\n \n Grab your fast pass! \n Want to skip the queue? Once you click 'Apply', be sure to follow the link to Sapia AI sent straight to your email. This 15-minute text chat replaces weeks of boring job applications and puts you directly in front of top companies hiring right now. \n How does it work? \n\n • \n No CV needed right now - just a simple text chat for 15 minutes. \n • \n Instant feedback - get your personalized "Sales DNA" profile immediately. \n • \n Fast-track your career - secure your seat at our next Live Assessment Day. \n\n Hit apply below, check your inbox, and fast-track your career! \n \n Candidates must be eligible to live and work in the UK.Pareto values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. \n If you require this job specification or to apply in an alternate format, please visit the Pareto website.

Customer Service Advisor (Telephone Based) - 9am till 5pm 12 weeks months onsite Training, then Hybrid 3 days at home per week. Newcastle City Centre | 💰 £26,500 | 🕘 Monday–Friday, 9–5 Join a global financial services brand in a modern, open-plan office right in the heart of Newcastle. This is a permanent opportunity from day one, perfect for someone who enjoys helping people and delivering great service over the phone. What you’ll be doing: Handling inbound customer calls Providing support, guidance, and solutions Delivering a high-quality customer experience every timeWhat’s on offer: £26,500 salary 3 months full training onsite, then hybrid (2 days in office) 26 days holiday + bank holidays Excellent pension scheme Clear progression within a global businessIf you’re confident on the phone, customer-focused, and looking for a stable role with real growth potential—this could be the one for you

Rewards and Benefits on offer: \n\n • You will only be working Monday to Friday, and from the hours of 09:00 – 19:00. Though only 8-hour shifts.\n, • You will also be required to work every other Saturday, from 09:00 – 13:00. \n, • A permanent contract from day one.\n, • Working with a friendly customer base.\n, • Superb team culture – everyone is very friendly, warm, and welcoming.\n, • An excellent training programme for the first 4 weeks.\n, • Option for hybrid working, following successful completion of probation/training period.\n, • Newcastle based offices.\n, • Car Parking facilities onsite.\n, • 25 days holidays + bank holidays increasing to 28 after 5 years\n, • Cycle to work scheme\n, • Free Flu Jabs around flu season for those that wish to have them\n, • Metro pass season ticket loan\n, • EAP – Employee Assistance Programme\n, • Company Pension Scheme\n, • A very secure, very well-established employer, with long term career progression.\n\n Your New Career Opportunity: \n MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. \n They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. \n If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. \n You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. \n The job you will be doing: \n\n • Managing inbound telephone calls from clients and prospective clients.\n, • Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium.\n, • Responding to customer emails.\n, • Assisting with technical queries.\n, • Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner.\n, • First line response to incoming calls\n, • Accurately and speedily set up new claims\n, • Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.\n, • Professional handling of calls to ascertain liability and move forward in a positive manner.\n, • Record all relevant information to reduce potential costs and identify indemnity concerns.\n, • Makes outbound calls when appropriate\n, • Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.\n, • Accurately setting up of new claims with all preliminary tasks completed.\n, • Proactively manages third party captures.\n, • Communicates with brokers where necessary.\n\n About you: \n\n • Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open.\n, • An essential requirement is being able to demonstrate good longevity and tenure in your job roles.\n, • Confident telephone manner and to be able to present to your customers in a clear and concise manner.\n, • Strong spoken and written communication skills.\n, • You must be IT iterate and be able to provide a customer service response via emails where required.\n, • Key qualities to possess for the role are a positive, friendly and customer orientated attitude\n, • High attention to detail\n, • Strong time management and organisational skills\n, • A pro-active attitude with a self-starter attitude\n, • You will be looking for a long-term career move\n

REED Business Support is recruiting on behalf of a highly respected, professional and forward thinking organisation in Newcastle that is experiencing continued growth. Due to increased demand, we are looking for multiple Customer Service Advisors to join them on temporary contracts that are expected to last between 6 – 9 months. \n This is a fantastic opportunity for individuals with strong customer service skills who are looking to gain valuable experience within a large corporate environment. \n The Role \n As a Customer Service Advisor, you will be responsible for delivering an exceptional customer experience, acting as a key point of contact and supporting customers with a range of enquiries. \n Working within a collaborative and fast paced environment, you'll be responsible for contacting clients to schedule reviews of their accounts and portfolios, ensuring each interaction is handled in a professional and efficient manner, and adhering to company standards. \n Key Responsibilities: \n\n • Providing a high standard of customer service at every interaction\n, • Updating and maintaining accurate customer records\n, • Managing diaries and scheduling appointments\n, • General admin duties\n, • Supporting customers with account and service related enquiries\n, • Following company procedures and regulatory requirements\n, • Contributing positively to team goals and service excellence\n\n What are we are looking for: \n\n • Previous customer service experience from a range of settings including contact centre, retail, hospitality or office based etc\n, • Excellent communication and interpersonal skills\n, • A positive, professional, and customer focused approach\n, • Strong attention to detail and highly organised\n, • Confident user of IT and able to use multiple systems\n, • The ability to work effectively as part of a team in a fast paced environment\n, • A willingness to learn and adapt\n\n What's on Offer? \n\n • Temporary contract opportunity lasting 6–9 months\n, • Competitive hourly rate + completion of assignment bonus!\n, • Full training and ongoing support\n, • Valuable experience within a well established organisation\n, • Friendly and supportive team environment\n, • Opportunity to develop transferable customer service and administration skills\n\n Hours of Work: \n Monday – Friday – hours between 9:00am – 8:00pm \n Shift patterns are: \n\n • 9:00am – 6:00pm\n, • 10:00am – 7:00pm\n, • 11:00am – 8:00pm\n\n Please note that these roles are fully office based. \n We are looking for candidates to start on Monday 27th July 2026, so you must be immediately available or have little to no notice period! \n

Telehandler Operator Location: Newcastle upon Tyne Agency: Search Consultancy (Construction & Trades Division) Payment Terms: £21.00 per hour (CIS / Subcontractor Basis, Weekly Pay) Start Date: Immediate (Subject to reference and card verification) Position Type: Full-Time Contract Duration: Ongoing long-term work The Opportunity Search Consultancy's Construction and Trades Division is currently partnering with a principal regional contractor to recruit a highly skilled, safety-conscious Telehandler Operator (Telescopic Handler) for a high-volume development centrally located in Newcastle. This contract offers an immediate start and a consistent, long-term run of local work. As the primary machine operator on site, you will play a pivotal role in the day-to-day logistics, ensuring materials are distributed safely and efficiently to keep all trades moving. For a reliable, experienced driver, this position offers excellent stability, a premium local rate, and continuity of work close to home. Remuneration & Financials CIS Rate: £21.00 per hour (Gross assignment rate) Payment Frequency: Processed accurately every single Friday via our dedicated payroll desk, ensuring reliable weekly cash flow with zero hidden administrative or umbrella fees. Comprehensive Key Responsibilities Operating within a fast-paced construction footprint, your daily schedule will demand sharp spatial awareness, precision machine handling, and close coordination with site management. Your responsibilities will include, but are not limited to: Safe Material Distribution: Safely loading, unloading, and transporting a wide variety of building materials, plant components, and pallets across varying terrain and tight site footprints. Loading Out for Trades: Supplying bricklayers, joiners, roofers, and other site trades with materials at height or across designated work bays in a timely manner. Vehicle Offloading: Managing deliveries to site, ensuring delivery vehicles are offloaded efficiently and materials are safely stockpiled or distributed to eliminate site congestion. Daily Vehicle Inspections: Conducting mandatory pre-op safety checks on the machine (oil levels, hydraulics, tyres, lights, and indicators), reporting any defects immediately, and maintaining a clean cab. Site Logistics Support: Assisting with general site duties or machine transitions under the instruction of the Site Manager during downtime. Strict Health & Safety Compliance: Operating the machine in strict accordance with site speed limits, load charts, and safety protocols, displaying total awareness of ground workers and changing site conditions. Rigid Candidate Requirements To maintain the strict safety standards required on this project, candidates must explicitly meet the following criteria prior to deployment: Valid Operator Ticket: Must hold a valid CPCS Card (Blue Competent Operator preferred) or a registered NPORS Card with the Telescopic Handler category. Industry Experience: A proven, demonstrable track record operating a Telehandler on busy commercial or high-volume residential construction sites. Machine Competency: Comfortable handling a range of machine sizes and working confidently on rough or changing winter ground conditions. Full 5-Point PPE: Ownership of standard site protective equipment required when stepping out of the cab (Hard hat, high-vis jacket/vest, steel toe-cap boots, protective gloves, and safety glasses). Professional References: Ability to provide the contact details of a recent Site Manager, foreman, or supervisor who can verify your machine competency, punctuality, and attendance. Right to Work: Verifiable right to work within the United Kingdom. Why Partner with Search Consultancy? Local Stability: This contract is based entirely within the Newcastle area, offering a reliable local commute and eliminating long travel overheads. Dedicated Support: You will have a direct line to a specialist construction consultant who understands your trade and actively manages your contract. The Search Pipeline: Search is a preferred labour supplier across the North East. Operators who exhibit excellent reliability, machine care, and punctuality are systematically prioritised for seamless transition onto subsequent long-term commercial, industrial, or civil projects locally. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Would you like to make a difference to someone’s life? Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis? If you said yes to these questions then this challenging yet rewarding role is for you. We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available. Role: Telephone Customer Service Expert Site: Tyne River House Gateshead, NE11 9SZ Start Date:14/09/2026 Contract: Full-Time Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm) Hours: 37.5 hours per week Shifts: Monday – Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 ) NO WEEKEND WORKING and NO BANK HOLIDAYS. Salary: £24,784.50 What does my role involve? You will be working in a lively, vibrant and rewarding environment. Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead. • As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers. • You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries. • You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work. What do we need from you? Strong verbal and written skills with the ability to show attention to detail Ability to establish excellent customer relationships in a fast-paced environment. A can-do attitude with the ability to interact with lots of different people. Professional and friendly telephone manner with the ability to show empathy when needed. Customer Service experience. Experience of working within a target driven environment to a high standard PC skills, and the ability to navigate multiple systems competently, with ease A good consistent typing speed and the ability to multi task. Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence. • Ability to work within a fast paced, challenging and rewarding environment. What you get from us - Perks at Work – Savings Discounts / Free Online Classes Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice Critical Illness – up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards – For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress – Here to support TP journey The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: Identity check Nationality and Immigration Status (including the entitlement to undertake the work we are offering) Basic Criminal Records Check Employment/Academic History Check - for a period three years leading up to your application. We will require documented evidence of your three year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours! #Priority

Account Manager Gateshead | Permanent | Hybrid Working | £27,000 - £30,000 DOE + Bonus + Excellent Benefits Are you an experienced Account Manager who enjoys building long-term customer relationships and developing existing accounts? We're recruiting for a well-established global manufacturing and technology business with an outstanding reputation for investing in its people. This is a fantastic opportunity to join a supportive commercial team where you'll inherit an established customer base and focus on growing existing relationships - no cold calling required. Working closely with the wider sales team, you'll become a trusted advisor to your customers, identifying opportunities to increase account value while delivering an exceptional customer experience. What's on Offer £27,000 - £30,000 DOE Quarterly bonus + profit share scheme 36-hour working week with flexible start/finish times (standard hours 8:20am - 4:30pm Monday - Thursday and 1:30pm finish on a Friday!) Home working Fridays after training Free on-site parking 25 days holiday + bank holidays, option to buy more Enhanced pension, life assurance and Health Cash Plan Employee Assistance Programme, 24/7 GP, Cycle to Work, share scheme and employee discounts The Role You'll manage a portfolio of existing customers, helping to retain and grow accounts through excellent relationship management and commercial awareness. Key responsibilities include: Managing and developing existing customer accounts Building long-term customer relationships and delivering regular account reviews Identifying cross-sell, upsell and new product opportunities Managing opportunities from enquiry through to quotation and completion Maintaining accurate CRM records, forecasts and pipeline activity Preparing quotations and supporting tender opportunities Working closely with technical, operations and customer support teams to deliver excellent customer outcomes About You We're looking for someone with: Experience in Account Management, Customer Success, Client Relationship Management or Internal Sales A track record of growing existing customer accounts Strong communication and relationship-building skills Good commercial awareness and a proactive approach Experience using CRM systems and Microsoft Office Excellent organisation and attention to detailExperience working with technical or engineered products would be beneficial but isn't essential, as full product training will be provided. Why Apply? This is a business with low staff turnover, genuine career progression and a collaborative culture where people are valued. If you're looking for a relationship-focused Account Manager role with an excellent benefits package and long-term career prospects, we'd love to hear from you. Please note: Due to the high volume of applications, we're unable to provide individual feedback. If you require any reasonable adjustments during the recruitment process, please let us know. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Excellent opportunity for an experienced Account Manager to join a well-established company base in Newcastle Upon Tyne Salary: £14.50 per hour plus benefits Job Type: Full Time / Permanent Hours: Hours: 37.5hrs PW. Shift patterns. Week 1 - 05:00 - 13:00. Week 2 - 11:00 - 19:00. Shifts may vary. This role requires flexibility to meet operational needs. The Company Established over 40 years ago, they ... ZIPC1_UKTJ

Account Manager \n Account Manager - Technical Consultancy - Newcastle upon Tyne - Hybrid - £50,000 to £60,000 + Commission \n We are looking for an experienced Account Manager to join a growing technical consultancy team based in Newcastle city centre. \n This is a fantastic opportunity for someone with experience selling people-led consultancy services, managed resource, project teams or technical delivery... \n \n ZIPC1_UKTJ

Rewards and Benefits on offer: You will only be working Monday to Friday, and from the hours of 09:00 – 19:00. Though only 8-hour shifts. You will also be required to work every other Saturday, from 09:00 – 13:00. Working with a friendly customer base. Superb team culture – everyone is very friendly, warm, and welcoming. An excellent training programme for the first 4 weeks. Option for hybrid working, following successful completion of probation/training period. Newcastle based offices. Car Parking facilities onsite. 25 days holidays + bank holidays increasing to 28 after 5 years Company Pension Scheme A very secure, very well-established employer, with long term career progression. Your New Career Opportunity: MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Representative as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: Managing inbound telephone calls from clients and prospective clients. Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium. Responding to customer emails. Assisting with technical queries. Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner. First line response to incoming calls Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits. Professional handling of calls to ascertain liability and move forward in a positive manner. Record all relevant information to reduce potential costs and identify indemnity concerns. Makes outbound calls when appropriate Applies relevant notes to claims so that the next handler is fully aware of salient points of claim. About you: Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open. An essential requirement is being able to demonstrate good longevity and tenure in your job roles. Confident telephone manner and to be able to present to your customers in a clear and concise manner. You must be IT iterate and be able to provide a customer service response via emails where required. Key qualities to possess for the role are a positive, friendly and customer orientated attitude Strong time management and organisational skills

BMSL are looking for a Telehandler for Castle Leazes - Newcastle. Trade: Telehandler Location: Castle Leazes - Newcastle Rate: £21 per hour Hours: 40 hours per week Duration: 28 months / 2.5 years Start date: ASAP Requirements: CSCS card We look forward to hearing from you

Nigel Wright are delighted to be supporting a growing and customer-focused organisation in the recruitment of a Customer Service Agent. This is an excellent opportunity to join a supportive team environment where delivering outstanding customer experiences is at the heart of everything they do. The Opportunity As a Customer Service Agent, you'll be the first point of contact for customers, helping to resolve enquiries, provide information and ensure a positive experience across multiple communication channels. You'll play a key role within a busy Customer Operations team, taking ownership of customer queries and working collaboratively with colleagues to deliver excellent service. Key Responsibilities Handle customer enquiries via phone, email and live chat. Provide clear and accurate information regarding products and services. Resolve customer issues efficiently, escalating complex cases when required. Work closely with internal teams and external suppliers to resolve service-related queries. Maintain accurate customer records and update internal systems. Identify opportunities to promote additional products and services where appropriate. Manage your workload effectively to meet service and performance targets. Deliver a consistently high standard of customer care and professionalism. About You We're keen to speak with individuals who can demonstrate: Previous customer service or customer-facing experience. Excellent verbal and written communication skills. A positive, professional and customer-focused approach. Strong problem-solving abilities and attention to detail. The ability to thrive in a fast-paced environment. Confidence working both independently and as part of a team. Competent IT skills, including experience using computer-based systems. A resilient and adaptable approach when managing customer enquiries. What's on Offer? Competitive salary. 25 days annual leave plus bank holidays. Employer pension contribution. Healthcare plan. Employee Assistance Programme with 24-hour GP access. Group Income Protection. Ongoing training and development opportunities. Structured career progression pathways. A collaborative and supportive working environment. Regular company social events. Apply Now If you're passionate about providing exceptional customer service and are looking to join an organisation that genuinely invests in its people, we'd love to hear from you

Are you looking for a new career in sales and customer service? Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry. Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives. Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a face to face sales advisor and customer service environment. Successful candidates will: · Have strong communication skills and customer service skills · Be self-motivated · Have a tenacious approach to personal development · Possess a competitive sales mentality · Have an entrepreneurial mind-set Sales advisors and Customer Service advisors will: · Approach new and potential customers on behalf of their clients · Keep up to date with relevant client product information · Understand customer trends and market traits in fundraising · Provide excellent Customer Service in a professional manner · Complete Sales and relevant paperwork to a high standard · Set individual sales targets and goals to achieve No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, brand awareness fee (where applicable) plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'. Apply now. * Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Join One of the UK's Leading Education Recruitment Agencies At The Prospero Group, we're proud to be recognised as one of the UK's top education recruitment agencies. With 9 offices nationwide and 5 more across the globe, we connect exceptional talent with schools and institutions across a wide range of specialisms. Our success comes from our people. Supported by a collaborative leadership team, structured training, and a vibrant, social culture, we're not just another recruitment business-we're a community. Our Values: Family Trust Quality Professionalism Empowerment Our Vision: To be the recruitment and training agency of choice for clients and candidates We're now looking for driven, ambitious individuals to join our growing Education Recruitment Team as Account Managers. The Role You'll be working alongside one of our top-performing consultants on a warm desk within the education sector. This is a fantastic opportunity to manage existing accounts, build strong client relationships, and ensure repeat business through excellent service and delivery. Your responsibilities will include: Managing client accounts and filling daily and long-term bookings Strengthening client retention through outstanding service Building trusted relationships with schools and education professionals Driving growth by maintaining the team's culture of repeat business What We're Looking For We want people who share our values and vision. To thrive in this role, you'll bring: Recruitment experience (essential) A strong work ethic and entrepreneurial mindset Excellent communication skills and commercial awareness Motivation to achieve and exceed targets Drive, ambition, and resilience Degree and/or sales experience (preferred but not essential for graduate-calibre candidates) What You'll Get in Return Competitive base salary (not commission-only) One of the most rewarding commission structures in the industry A clear career development plan with training from industry leaders Weekly, monthly, and annual incentives A supportive, social team culture The opportunity to build a long-term, successful career while making a real impactAt Prospero, you'll have the platform, training, and support to achieve your goals-and the rewards to match. Ready to take the next step in your recruitment career? Apply now and help us grow the Prospero family. INT-IND

Newcastle New build Hotel Basement construction Facades fit out Cladding curtain wall September 2x Site Managers 1x superstar PM

Overview: The Role Brand new opportunity to join a rapidly growing agency on a mission to revolutionise lead generation. We are seeking a skilled Google Ads Specialist (PPC Account Manager) with a strong background in managing Google ad campaigns within an agency setting. This role requires a data-driven professional who can create, optimise, and manage paid advertising strategies to drive performance and achieve business goals. The Responsibilities Create, manage, and optimise Google ad campaigns. Analyse campaign performance data to provide actionable insights and recommendations. Collaborate closely with clients to understand their business goals and create tailored ad strategies. Manage budgets efficiently to maximise ROI on ad spend. Stay updated on the latest trends, tools, and best practices in Google advertising. Report on key performance indicators (KPIs) to clients and internal teams regularly. Participate in strategic planning sessions to align Google ad strategies with broader marketing goals. The Requirements Minimum of 4 years of experience managing Google ad campaigns within an agency setting. ( Google Ads: 4 years (required)) Previous agency experience: 4 years (required) Proven track record of delivering successful ad campaigns with measurable results. Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies. Proficiency in using Google Ads Manager and other related tools. Excellent communication skills, both written and verbal. Ability to work collaboratively in a fast-paced environment. Passion for digital marketing with a proactive approach to learning and applying new techniques. Salary £30,000 - £40,000 per year Location UK-Based Fully Remote; Full-time, Monday to Friday, 9 AM - 5 PM Benefits Company events Gym membership Work-from-home flexibility

This role offers a unique chance to immerse yourself in a beautiful country while contributing to our exceptional customer service team. Willingness to learn and adapt to new technologies and remote work tools. Provide outstanding customer support to Spanish-speaking clients, ensuring their inquirie

Local Account Manager phs Hygiene- North London We have an exciting opportunity for a Hygiene Local Account Manager covering the North London territory, postcodes include AL, CB, EN, HA, HP, LU, MK, N, NN, NW, OX, PE, SG, WD. Your role will be to manage and support our Key Account customers at site level within the PHS Hygiene division. You will be responsible for mobilisation of new sites, retention, growth, and new business delivery within your territory, working closely with our Senior Key Account Managers and Key Account Managers ensuring we meet the strategic goals of our largest customers. Key Tasks: • Achievement of annual new business target (Territory & Personal) from portfolio of Key Account sites within your designated territory., • Regular contact & dialogue with Senior Key Account Managers/Key Account Managers/Key Account Support teams, Managed Accounts, Operations Centres., • Mostly customer facing with regular daily meetings and calls, • Present and gain agreement from the customers within the territory that ensures the customer sees this approach as added value from their current relationship with PHS, that it supports both customer and PHS commercial requirements and supports the customer with continuous improvement and innovation., • Proactively identify and develop all levels of contacts within the specific territory to support retention., • Proactively identify non-compliant sites and develop future new business opportunities., • Work with the wider team to ensure that the customer experiences the best and most appropriate level of support and service that to the customer reflects a single joined up team approach., • On ‘owned’ accounts, work with the Tenders team to product final bids and documents to the customers., • Generate timely management reports as required that will include pipelines, identifying risks and opportunities with action plan to support., • Work proactively within your territory with a planned schedule of visits, to keep the customer up to date, ensuring that you get the most from your visits and calls., • Working with the network of service personnel within PHS to deliver a best-in-class customer experience. Knowledge and Experience Required: • A proven sales professional with both an account management and growth/new business track record in a B2B sales/service environment (service or consumables)., • Strong knowledge of PHS’s marketplaces and competitors or experience of similar markets., • Highly developed selling skills with excellent communication skills both F2F and written, with the interpersonal skills to influence other parts of the business., • IT literate, with an emphasis on using technology to be effective and productive., • High levels of energy, commitment, and tenacity with a strong understanding of the sales/service process., • Ability to work autonomously, with effective diary and journey planning skills., • Enhanced DBS (CRB) will be checked on offer of employment due to the areas visited, • A full clean Driving Licence is required for this role The Rewards: • An annual salary of £30,000 0TE £47,000., • Company car or car allowance., • Phone, laptop, and kit to work effectively from home and on the road., • Pension scheme., • 24-hour wellbeing helpline & access to virtual GP for you and your household., • 23 days annual leave plus bank holidays., • Discounts at thousands of UK retailers with PHS Perks., • Buy and sell holiday scheme (after 6 months in the business)., • Ongoing career and development opportunities. If you want a career with a well-established company, where you will be appreciated for the quality of your work, we would love to hear from you. Apply now. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain, and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business. Our businesses include Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

Account Manager / London (Hybrid) / Up To £35,000 & Great Benefits Are you a proactive relationship-builder with a passion for e-commerce and digital retail? Join one of the UK’s most exciting and fast-growing fulfilment and distribution companies, and play a key role in helping cutting-edge consumer brands thrive online. Our client is not your typical distribution company. They’ve reimagined the traditional retail model—bringing a disruptive, tech-savvy approach to getting products in front of consumers. With 10,000+ products listed on platforms like Next, Amazon, Costco, Robert Dyas, eBay, and Debenhams, they work at the crossroads of innovation and retail excellence. The Account Manager Role: As Account Manager, you’ll be the driving force behind client relationships—managing live projects, optimising listings, and delivering high-impact results across leading marketplaces. Key Responsibilities of the Account Manager: • Be the main point of contact for key clients, ensuring exceptional service and communication, • Run client review meetings, track performance, and anticipate business needs, • Manage product onboarding from selection through to listing on retail platforms, • Conduct pricing and market research to guide client proposals, • Coordinate with teams to collect and QA product content, imagery, and data, • Identify revenue growth opportunities and develop account expansion strategies, • Help pitch our services to new prospective clients What We’re Looking For • Outstanding communication and relationship-building skills, • Comfortable working in fast-paced, high-growth environments, • Strong Excel and data handling skills, • Previous experience in retail, buying, e-commerce or product listing, • Knowledge of SEO, marketplaces, or digital marketing is a big plus, • Experience with CMS or online retail platforms preferred, • Bonus: basic Photoshop/image editing skills What’s on Offer? • Competitive salary (£30k - £35k, based on experience), • Work with big-name retailers and exciting consumer brands, • Be part of a close-knit, forward-thinking team, • Hybrid working: London office + WFH flexibility, • Opportunities to grow fast with the business, • Make a real impact in a company that’s changing the game in online retail Ready to join a team that’s redefining e-commerce? If you have the enthusiasm and sales background to hit the ground running in this Account Manager position, we would love to hear from you. APPLY NOW for immediate consideration.

Are you fluent in Czech and looking for an exciting opportunity that allows you to work in Greece? At Mercier Consultancy MD, we are seeking a passionate and motivated Czech Speaking Customer Representative. This role comes with the unique opportunity of paid relocation to Greece, where you will become part of a vibrant community and gain hands-on experience in customer service. Your Role: • Provide exceptional customer service to Czech-speaking clients, ensuring all inquiries are handled with professionalism., • Manage communications through various channels including phone, email, and chat., • Embrace and learn our client systems to deliver the best support possible., • Work closely with team members to ensure timely resolution of customer issues., • Fluency in Czech (both written and spoken) is required to communicate effectively with clients., • Excellent communication skills and a strong customer-oriented mindset., • Ability to adapt to new technologies and tools for remote work., • Self-motivated, proactive, and ready to embrace new challenges., • Willingness to relocate to Greece for this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

PR Account Manager, fully remote, with regular trips to the Channel Islands, so you can be based anywhere in the UK. We are looking for a PR Account Manager for a fabulous agency. You need to have some good experience in PR or communications, ideally with a degree-level qualification. You must have experience and/or working knowledge of business, particularly tourism and general b2b/b2c services that operate out of the Channel Islands. Good skills in writing and a natural interest in current affairs, business issues and the news in general are all key to the role. You must have an interest and some knowledge of current affairs and tourism in the Channel Islands. Skills in social media and great creative ideas are also very important. We have a full job description available and can brief you on the role as soon as we get your application, so send your CV over as soon as possible.

The Client Relationship Manager role assists the GPFS International team in servicing our clients. Responsibilities consist primarily of assisting the team with their performance of all Administration activities across multiple entities (including internal GPFS entities). Administration tasks may include capital activity and distribution-related work, review of financial transactions for Private Equity clients and liaising with clients and investors. This position will require regular interaction with team members and clients. Location: Southampton, UK Job Type: Full-time Essential Functions Overall • Improving processes and procedures with the goal of standardizing workflows., • Extensive communication with fund teams about the timing of workflow., • Coordinating with operations directors for new workflow software initiatives., • Ensuring service levels are to the highest standards and ensure deliverables are accurate and on time., • Managing personal time management and maintaining ability to recognize priorities in an ever-changing business., • Leading and participating in special projects as assigned., • Developing and fostering client relationships. Includes establishment of client’s confidence in ability to execute. Admin Focus • Responsible for all administration activities across a select number of client funds and entities including but not limited to investor requests, CRM & Investor Portals, Treasury, calls and distributions., • Supporting client communications and helping to manage client expectations around capital activity., • Participating and providing timing of client capital activity at team meeting., • Supporting client communications and helping manage client expectations., • Participating in client planning meetings., • Onboarding new funds and investors and ensuring proper documentation is received and is complete., • Maintaining client contact database, including ensuring the proper and timely entering and updating of investor information into the CRM portal., • Assessing and monitoring the risk profiles of investors, reviewing CDD documentation and performing sanctions screenings., • Attending all compulsory training as required by the regulations, e.g. AML/CFT periodic training., • Ensuring all operational activities are executed in line with the company’s regulatory responsibilities., • Complete any related client ad hoc projects. Company Secretary Focus • Assisting with the Company Secretarial function, as required., • Assisting with Company Secretarial functions including board packs, meetings, minutes and filings, both in Guernsey and in the UK., • Assisting with client on-boarding processes in relation to Company Secretarial and Administration requirements., • Contribute to client wide decision-making processes over key issues, • Assist in managing internal and external (eg NED) diaries. Competencies • Organized, • Detailed Oriented, • Results Driven, • Works Collaboratively Work Environment This job operates in a modern professional office environment, requiring both in office and remote work. This role routinely uses standard office equipment such as computers, phones, and photocopiers. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Required Education and Experience • CGI (Chartered Governance Institute) qualified or part qualified, or other related program, • 3 or more years of experience in funds administration, • Experience in Company Secretarial and Governance services, • Neat, organized, strong attention to detail, and able to work independently and interdependently, • Strong communication skills, with the ability to work with stakeholders at all levels (including C-Suite) and in various locations around the world, • Strong knowledge of fund industry Preferred Education and Experience • Bachelor’s degree in accounting, finance, law, or business administration is desirable, or alternatively, a master’s degree in above mentioned fields, • 3 or more years of experience in private equity, • Supervisory experience, • Experience working with Diligent, Board Intelligence, Board Logic, GEMS, or other related Co Sec software packages, • Experience working for a company within multiple countries / jurisdictions Additional Eligibility Qualifications • Excellent people skills, with an ability to partner with a dynamic team., • Personal qualities of integrity, credibility, and commitment to corporate mission., • Flexible and able to multitask; ability to work within an ambiguous, fast-moving environment. Other Duties This role will be part of a fast-growing small business that from time to time may require hands-on help within the various jurisdictions. GPFS Vision Our purpose is to create enduring relationships with our employees and clients by consistently delivering exceptional opportunities and service. GPFS Value Statement Investing in people and culture. Core Values Camaraderie: Being supportive of one another and celebrating each other’s successes. Excellence: Consistently delivering exceptional work and going above and beyond. Empowerment: Fostering a deep sense of agency and ownership over one’s choices and actions. Innovation: The drive to think differently and solve problems creatively. Inclusion: Recognizing individual’s unique strengths and perspectives with mutual trust and respect. #LI-GP1

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Technical Account Manager As a Technical Account Manager at CreatorIQ, you'll serve as the senior technical partner for a portfolio of enterprise customers — sitting at the intersection of Customer Experience, Product, and Engineering. This is not a revenue-carrying role; there are no quotas, no upsell targets, no commission. You're here to make customers technically successful and to serve as the internal voice of their platform health. This role is critical to ensuring enterprise customer stability, technical confidence, and operational continuity across increasingly sophisticated customer environments. You'll partner closely with Customer Success Managers to ensure your accounts are fully configured, technically sound, and accelerating toward platform outcomes. Where CSMs own the relationship and business outcomes, you own the technical depth — integrations, data flows, product configuration, API health, and escalation triage. Serve as the dedicated technical point of contact for a named portfolio of enterprise accounts, alongside their assigned CSM Conduct regular technical health reviews — assessing integration health, API usage, configuration gaps, platform adoption blockers, and integration best practices that drive enterprise customer stability Lead technical customer workshops and escalation discussions as the technical lead for assigned accounts Proactively identify technical risks before they become escalations; build remediation plans and see them through Guide customers through complex platform configurations, custom reporting setups, and integration architecture for CreatorIQ's NextGen platform Translate customer business goals into technical requirements and platform configurations within CreatorIQ Own the technical success plan for each account — documenting integration specs, data flows, custom setups, and known risks Lead customers through complex technical transformations, platform changes, and operational scaling initiatives while ensuring continuity and customer confidence Partner with the Education team to identify knowledge gaps and feed them into training content and in-app guidance improvements Serve as the internal technical advocate for your accounts — escalating product gaps, bugs, and configuration issues with well-structured context and business impact framing Coordinate technical work streams across Product Support, Engineering, Product, and Implementation to ensure enterprise issues are prioritized, communicated clearly, and driven through resolution Provide customers with structured technical updates, remediation plans, risk assessments, and realistic delivery expectations during escalations Contribute to the CS-Product escalation framework by surfacing recurring technical patterns across your portfolio and translating them into actionable product feedback Partner with Implementation during complex onboarding engagements that require advanced technical scoping or platform customization Work with Product Support to ensure Tier 2/3 issues in your accounts are resolved quickly and with full context preserved Maintain accurate documentation of each account's technical configuration, integration architecture, and open technical issues in Notion and Zendesk Contribute to internal playbooks for common technical patterns, integration scenarios, and migration edge cases Track and report on technical health signals across your portfolio — flagging accounts that are technically at-risk before churn signals surface in the CSM layer 4–7 years in a Technical Account Manager, Solutions Engineer, Technical CSM, or Senior Support Engineer role within a SaaS company Experience owning technical relationships with enterprise-tier accounts — not transactional; strategic, named accounts Demonstrated ability to work across APIs, integrations, data pipeline concepts, and SaaS platform configuration without needing Engineering to hand-hold every step Familiarity with influencer marketing, creator economy, or social media data platforms is a strong plus — but coachable domain knowledge is acceptable Bilingual in technical and business: you can explain an API authentication failure to an engineer and a workflow misconfiguration to a CMO in the same day Strong project management instincts — you track open items, set realistic timelines, and close loops without being asked twice You write well and document thoroughly — your Notion pages, Zendesk notes, and escalation briefs are clear enough that a CSM can act on them without a Slack follow-up Calm under escalation pressure; you de-escalate with data and a plan, not reassurances Comfortable working autonomously in a remote environment while staying tightly coordinated with CSMs, Product Support, and Engineering Curious about AI, automation, and how technical tooling can make customer teams more efficient Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow. People: work with talented, collaborative, and friendly people who love what they do. Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave. Stock options as part of our equity-sharing program. Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more. Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year. CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at and follow us on and. At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, _. AI Transparency Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our _.

Job Title: Account Manager Salary: £38,000 - £48,000 OTE £25,000 - £35,000 Basic plus c.£13K Commission Location: Hertford (Remote) Term: Permanent, Full Time A new role added for Account Manager to this growing tech company. Are you a diligent account manager who loves to train and coach clients to success? This is a fantastic opportunity for a role in tech specialising in the beauty industry, at a growing company with a fantastic culture. You will support existing customers to understand and use their tech to fullest. Be empathetic, adaptable to different client needs and communication styles. You will be driven to maximise customer engagement with the product, thus positively impacting revenue results to the business. The role of Account Manager: • Relationships: salon owners are people people! The role involves building relationships with customers so they come to trust you and see you as a business and industry expert., • Training and retention: A key part of the role is helping customers get maximum value from the platform through training and onboarding, • Existing Features & Usage: They need to ensure their clients don’t suffer in silence. They need to understand what they are trying to achieve and why in order to help., • New Features: they have an exciting roadmap of new features. It is vital that their customers are confident in using these new features so a major part of the role will be increasing awareness of new launches and providing education and training sessions as necessary., • Payment Sales: upsell POS payments to existing customers to maximise revenue opportunity and lock in with their innovative payment and tipping solution., • Churn management: by building up relationships and using live data, you will proactively identify any accounts that are at risk of leaving., • Product expert: your accounts will see you as the product expert. You will need to understand every feature and every benefit they bring to answer questions and to make compelling arguments to encourage feature adoption. You will need to build case studies from other customers to use as reference points and be able to clearly and concisely explain business and consumer benefits., • Salon expert: your accounts will also see you as the industry expert. “What are other salons doing?” “How do they deal with no-shows?”. You will need to understand market and consumer trends to be able to advise salons on their business and how to use the product to grow., • Voice of the customer: alongside the Customer Support team you will represent the Customer in all product and feature development discussions. They rely on you to know what to improve, what to build and what not to build. Your understanding of what their customers want and why they want it is key, • Teamwork: alongside the Customer Support team, you are an integral part of our client's customer-first mindset. It is vital that you collaborate to feedback insights into Management and Product to help them improve and grow. Skills & Experience Required for the Account Manager:, • Sales experience., • Account Management: you have experience managing customers either in-person or over the phone. You can quickly build rapport and trust., • Education & training: you have experience in delivering training sessions and are comfortable in your ability to walk people through products and how to use them., • Industry: experience in the hair and beauty industry is preferable although not mandatory. Love for this industry is a major advantage., • Love products: you will need to get to know their product and be confident in selling its benefits. They will help you with training!, • Get analytical. They have data that will help you analyse opportunities and risks, you will need to use this to excel., • They are a team and they're there to help each other. They are never scared to ask the questions. You will be trained and have a great team around you to learn from. Skills, • Gift of the gab: changing mindsets requires an articulate speaker who can think on their feet to handle objections and open up opportunities. It’s a people's industry and salons love to chat., • Customer-focus: they need you to go the extra mile., • Outbound Confidence: comfortable talking! This is an outbound role where 80% of your time will be on calls chatting with salons., • Resilience: can you deal with customers saying “No, not for me”? Transforming an industry doesn’t happen easily but when it does it’s immensely rewarding., • Hustle. They work to get things done., • Fun: No grey suits here! They are an energetic, dynamic team and it’s a fun, creative industry so they want you to enjoy the adventure and have a good time. The Salary for the Account Manager Role, • £38,000 - £48,000 OTE - £25-£35,000 base salary + £13K Commission, • 25 days + bank holidays annual leave + 1 extra day on your birthday, • Company pension, • Bring your dog to work ??, • Progression. The opportunity to move into sales and education teams., • Remote role or the company has a working space in central London if you'd prefer to work together for up to 2 days a week otherwise you are home based with flexible working policy, • Free breakfast at the office, • Pizza and beers on a Thursday! Apply online today! This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.

Telesales Account Manager (Mainly Remote Working) Location: Lincoln & Working from home Salary: £34,375 OTE (Uncapped Bonus Potential) Employment Type: Permanent, 37.5 hours per-week (flexible hours: 8am-4pm, 8:30am-4:30pm, or 9am-5pm) Working Arrangement: Hybrid - flexible, mostly remote with occasional office presence Macildowie are working with a highly-flexible client based in Lincoln to recruit a Telesales Account Manager for an industry-leading provider within their respective sector. This is an exciting opportunity for a driven individual with B2B telesales and account management experience to join a forward-thinking and transparent organisation undergoing cultural transformation. In this consultative sales role, you'll be responsible for managing existing accounts while proactively identifying new opportunities across a number of stakeholders. You'll need to navigate a range of stakeholders - from gatekeepers to local authorities to headteachers - with the ability to identify opportunities, build a pipeline, and be confident in handling rejection through cold-calling. An understanding of legislative frameworks and a commitment to personal brand and reputation are key. This business champions flexibility, offering remote working with an organic in-office presence based on individual preferences. As long as you're within a two-hour commute, you'll have the autonomy to decide when to collaborate in person. Regular training and all-expenses-paid team events also add to a supportive and people-focused culture. What we're looking for: 2+ years of Account Management and cold-calling experience Consultative and confident communicator Ability to identify and convert decision-makers Passionate about building and maintaining a professional reputation Excellent time management, multitasking and resilience Perks include: • Up to 5 days per week working remotely with the option to attend the office on any day- although must be within 2-3 hours of the offices 24 days holiday + bank holidays. Plus up to 30 days for long-serving employees Medical Cash Plan (dental (£300 p/y, optical £300 p/y, GP services £200 p/y) Birthday off and smart-watch bonus post-probation 5% employer pension contribution All-expenses paid Summer & Christmas parties, plus team-building events If you're a sales professional who thrives on consultative selling with uncapped potential and wants to be part of a flexible business that is evolving in all the right ways, we'd love to hear from you. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Title : Account Manager Salary : £40,000 - £55,000 Location : Fully remote (Head office Narbeth) Permanent, Monday - Friday Role overview We are looking for an experienced Account Manager/Senior Account Executive with strong knowledge of the insurance and price comparison markets. The ideal candidate will have excellent emotional intelligence to build and maintain key stakeholder relationships. This role requires a highly organised, commercially aware professional who can manage and hold internal teams and external partners accountable. Duties include administrative and governance tasks to ensure regulatory compliance and high operational standards. Knowledge of travel and pet insurance is desirable. The Account Manager will report to the Associate Director of Commercial but will have regular contact with all areas of the business. Most of our partners are based in and around London, so accessibility to London is essential. We expect around two face-to-face meetings per month (subject to fluctuation) and quarterly visits to West Wales, where the business is based. However, remote working is the norm outside of these commitments. Most partners are based in London, so accessibility is essential. The role includes around two monthly face-to-face meetings and quarterly visits to West Wales, with remote working otherwise. Reponsibilites : • Relationship Management -, • Develop and maintain strong relationships with key partners, ensuring excellent communication and collaboration. Attend meetings scheduled within our performance management framework, such as QBRs and Annual Review meetings., • Compliance & Governance -, • Manage and file annual product governance reviews and other regulatory documentation, ensuring compliance with industry, internal, and partner standards., • Reporting & Analysis -, • Prepare reports and presentations using Excel, Word, and PowerPoint to communicate key insights and performance updates., • Stakeholder Management -, • Build strong relationships with partners-understanding their goals, working styles, and how to effectively collaborate., • Performance Metrics -, • Define and manage key performance indicators (KPIs) related to service delivery and performance., • Contract Management -, • Ensure robust, fit-for-purpose contracts are in place and regularly reviewed. Manage and negotiate any necessary amendments., • Change Management -, • Coordinate, oversee, and ensure the successful delivery of business changes across both our organisation and our partners., • Operational Efficiency -, • Establish effective and efficient processes and working practices between our business and partners. Skills & experience • Strong insurance industry knowledge and awareness of the price comparison website (PCW) market., • Proven ability to build and maintain relationships with stakeholders at all levels., • Excellent emotional intelligence, communication, and interpersonal skills - a friendly and affable personality that fosters strong relationships., • Strong negotiation skills with the ability to influence key decisions., • Highly organised with a keen eye for attention to detail., • Problem-Solving Ability: Capable of applying influencing and creative thinking skills to resolve service-level issues or business change challenges., • Accountability & Delivery: Ability to secure commitment to goals and hold partners accountable for delivering agreed outcomes., • Commercial Awareness: Understanding of business metrics and performance drivers., • Technical Proficiency: Strong skills in Microsoft Excel, Word, and PowerPoint., • Data Analysis: Ability to interpret insights from BI tools effectively. Desirable skills • Understanding of travel and pet insurance products. If you feel your experience can fulfil this role and you're interested in working for a fantastic company please send your CV. Acorn by Synergie acts as an employment agency for permanent recruitment.

About Us Antavo is a rapidly growing, VC-backed scale-up disrupting the loyalty management market with its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform. The Team The Antavo Team is a passionate, dynamic, innovative and fun-loving professional team. From consultative salespeople to savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus: our customers. Customers are at the heart of everything we do, and we pride ourselves on always taking an innovative, customer-centric approach to creating the right experiences, products, and content for them. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are passionate, fearless and entrepreneurial. If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you! The Role We are looking for a Senior Technical Account Manager to act as a trusted technical advisor for Antavo’s strategic customers. This role is focused on long-term customer success, technical adoption, platform stability, solution optimisation, and proactive risk management. You will work closely with customers after go-live to ensure their Antavo setup remains scalable, reliable, and aligned with their evolving business and technical needs. You will combine strong technical understanding with excellent customer-facing communication skills. You should be confident discussing integrations, APIs, data flows, configurations, release impacts, platform behaviour, technical risks, and best-practice recommendations with both technical and non-technical stakeholders. A key part of this role is developing and maintaining a strong command of the Antavo platform. You should be able to understand complex customer setups, advise customers on optimal platform usage, troubleshoot technical topics, and act as a bridge between customers and internal teams. This role may require occasional customer travel for strategic workshops, technical reviews, Executive Business Reviews, or ad-hoc planning sessions when required. Candidates should preferably be based in the EU region or a timezone that allows strong overlap with European customers. HI THERE, I’m Shariq Ahmed Head of Customer Success here at Antavo We are a product-driven company. Our team is made up of passionate, smart people who help our customers achieve their goals by providing guidance, support, and strategic partnership throughout their journey with Antavo. We are looking for a Senior Technical Account Manager to join our friendly and agile team. I’m looking for someone who can combine technical depth, customer empathy, structured problem-solving, and strong ownership to help our customers get the best out of Antavo. I’m looking forward to working with you! Your main responsibilities • Maintain strategic technical relationships with senior customer stakeholders, including Engineering leadership,, • Architecture teams, Digital leadership, Product leadership, and C-level executives where relevant., • Act as the executive-level technical advisor for assigned strategic customers, helping customers align their technical roadmap and operational strategy with Antavo capabilities., • Lead technical alignment discussions related to scalability, architecture evolution, operational maturity, governance, and long-term platform strategy., • Represent Antavo in high-impact customer discussions involving technical escalations, strategic initiatives, platform evolution, or executive-level technical governance., • Provide strategic technical guidance and coordination across customer teams and internal Antavo departments, while ensuring ownership and follow-through of critical technical topics, • Act as the primary strategic technical advisor for assigned enterprise and strategic Antavo customers after go-live, • Build and maintain strong relationships with customer technical, business, and executive stakeholders, including Engineering leadership, Product teams, Architects, CRM, Digital, and C-level stakeholders where relevant, • Develop a high level understanding of each customer’s Antavo setup, integrations, data flows, configurations, environments, and business use cases, • Proactively identify technical risks, limitations, dependencies, adoption gaps, and optimisation opportunities, • Guide customers on best practices for platform usage, integrations, configuration, scalability, performance, and operational efficiency, • Translate technical concepts, trade-offs, risks, and recommendations into clear, customer-friendly guidance, • Act as a bridge between customers and internal teams such as Customer Success, Customer Operations, Support, Engineering, Product, Professional Services, and Implementation, • Preserve customer context internally and ensure technical topics are clearly documented, owned, and followed through, • Support customers through platform changes, upgrades, new feature adoption, and release-related questions, • Contribute customer feedback, technical insights, and recurring pain points into Product and Engineering discussions, • Partner with Customer Success Managers to support customer health, retention, value realization, and expansion opportunities, • Participate in Executive Business Reviews, technical reviews, workshops, and ad-hoc success planning sessions when required, • Help customers increase their self-service usage of the Antavo platform and Backoffice, • Create or contribute to internal and customer-facing documentation, playbooks, technical notes, and best-practice materials, • Support internal process improvements, technical account management playbooks, automation, and scalable ways of working, • Use AI tools where relevant to improve productivity, analysis, documentation, reporting, and customer communication, • Continuously deepen product, technical, loyalty, SaaS, and customer domain knowledge You should have • Proven experience building and maintaining relationships with senior technical and executive stakeholders, including CTOs, Heads of Engineering, Architects, Digital leaders, and enterprise decision-makers., • Strong ability to balance technical depth with strategic customer engagement and executive communication., • Experience acting as a trusted advisor for enterprise customers in complex, multi-stakeholder SaaS environments., • Ability to lead strategic technical conversations focused on scalability, operational maturity, technical governance, and long-term platform evolution., • Proven experience in a senior customer-facing technical role within a B2B SaaS environment, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, Customer Success Engineer, or similar, • Strong experience working with technical SaaS products and live customer environments, • Excellent communication and relationship-management skills, with the ability to earn and maintain customer trust, • Ability to explain technical topics clearly to both technical and non-technical audiences, • Strong problem-solving skills with a structured, analytical, and pragmatic mindset, • Experience working with integrations, APIs, data flows, web technologies, technical configurations, and production systems, • Ability to understand complex customer setups and identify risks, dependencies, and improvement opportunities, • Strong ownership and task prioritisation skills across multiple strategic customers, • Experience collaborating with Product, Engineering, Support, Customer Success, and Implementation teams, • Familiarity with issue and project-tracking tools such as Jira, • Understanding of software development processes, release cycles, incident handling, and escalation management, • Calm and confident approach in escalated, ambiguous, or high-impact customer situations, • Comfortable working in a remote, international SaaS environment, • Hands-on experience using AI tools to improve or automate internal processes, workflows, documentation, reporting, analysis, or customer-facing operations., • Built and showcased at least one practical AI-enabled project, workflow, or automation, with the ability to explain the problem solved, tools used, impact achieved, and lessons learned, • Willingness and ability to travel approximately 30-40% across the EU & NAM region for customer meetings, Executive Business Reviews, workshops, and ad-hoc technical training sessions Nice to haves • Experience with loyalty technology, CRM, MarTech, customer engagement platforms, e-commerce, or digital marketing technology, • Experience with loyalty business use cases such as points, tiers, rewards, campaigns, personalization, segmentation, omnichannel engagement, and member lifecycle, • Experience with RESTful APIs, SDKs, JavaScript frameworks, webhooks, authentication methods, and data integrations, • Good understanding of databases, including SQL and NoSQL concepts, • Experience working with e-commerce platforms such as Magento or Shopify, • Familiarity with marketing CRM or automation platforms such as Salesforce, Emarsys, Braze, Bloomreach, or similar, • Experience supporting enterprise or strategic customers, • Experience participating in technical workshops, solution reviews, Executive Business Reviews, or customer architecture discussions, • Experience improving technical account management processes, playbooks, dashboards, documentation, or automation workflows, • Previous experience in customer success, professional services, solutions engineering, or implementation consulting Benefits • The opportunity to quickly advance in your career, • AntavoCare health insurance benefit, • International vibe: our working language is English, and we have 100 colleagues from 8 different nationalities, • A dynamic, no corporate-BS environment to learn, grow, and really make an impact, • You will have a strong team around you to support you in reaching your goals Why our team loves working at Antavo • “Antavo is remote-first, so I can work from my home, which means a lot to me. We regularly meet in-person.”, • “Truly international vibe, with different nationalities working on one mutual goal.", • "I love my comfortable environment (no dress code, flexible working hours, company retreats, etc)", • "People here like my bad jokes." At Antavo every person is a unique personality working towards the same goal, creating a thriving business. It’s very important for us that everybody has a place and a voice on projects and goals, no matter the race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability. We create and empower a diverse culture, as we know it encourages creativity and innovation. _ _

Field Sales Account Manager, Cumbria & Lake District Up to £37,000 basic + car allowance + uncapped commission (OTE £60,000 year 1) This is an incredible career role with a fast-growing, £1.25 billion turnover company as a Field Sales Account Manager in Cumbria & Lake District working with SMEs. The role combines Account Management, New Business and 'door knocking' the neighbouring businesses within your patch. The role includes training and mentoring from the 2024 sales trainer of the year, and you are supported on a 1:1 basis by the telesales team, who will help generate leads. In Return, as a Field Sales Account Manager, You Will Receive • Competitive basic salary up to £37,000 with uncapped earning potential. Realistic OTE of £60,000 in Year One., • Car allowance, • Comprehensive training and personalised development from an award-winning sales coach., • Rapid career advancement opportunities - become a sales manager within 18 months!, • Car allowance, pension, private healthcare, and more What is Required to Succeed as a Field Sales Account Manager • Proven experience in field sales or account management, • Ideal backgrounds include hygiene services, FM services, Payment Solutions, Security services (physical and electronic), laundry services, consumer goods into independent retailers, office equipment and other roles selling into SME businesses such as pubs, restaurants, hair salons, launderettes, small offices, small industrial, etc., • The sales conviction to make some cold calls. Experience of asking for the names of decision-makers from reception and picking up compliment slips would be perfect., • Strong B2B sales ability., • Excellent communication and negotiation skills, • Self-motivated with a drive to succeed, • As the company is FCA-regulated, you must also be confident of passing background checks, which include adverse credit history, disqualified directors and DBS Checks. Ready to take the next step? To apply, send your CV to This vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No. 6356563. View our Privacy Policy and Candidate Privacy Notice

Want a soul-sucking call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together. ⚡ It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way. • ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache., • 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast., • 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time., • 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense., • ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like., • 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact., • ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better., • 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches., • 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best., • 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future., • 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen, • 💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions., • 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time. What’s in it for you? 👀💡 🚗 EV salary sacrifice – drive electric & save 💰 🚴 Cycle-to-work scheme 📈 Share options – own a little piece of the pie 🥧 🍏 Fully stocked kitchens – snacks = fuel = happiness 🎉 Weekly ‘Family Dinner’ catch-ups Sound like your kind of place? We want to hear from you A bit about the role:Location - Home based roleOur need - Immediate startersSalary - £24,600Hours - Full Time Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect - First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at _ and we’d love to help! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a _ (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a _ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in _, committed to making a positive impact on its customers, employees, and communities. The Role This role is ideal if you are looking to build a career with a company that has track record of success and excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you! \n What You'll Do • Advise end users on best practices when using Veeva’s applications, • Identify and resolve client issues associated with Veeva’s applications, • Build strong and professional relationships with all users of Veeva’s applications, • Provide recommendations/feedback on client service improvements and product development, • Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers, • Maintain accurate records of all email/telephone/chat correspondence related to the role Requirements • 1+ years relevant experience in a customer service role, • Effective communication, organizational, and time management skills, • Professional telephone manner, • Demonstrated competence in standard computer packages (Word, Excel, PowerPoint), • Excellent verbal and written communication skills in English and secondary European language will be required., • Ability to quickly understand client requirements and needs and articulate potential solutions Perks & Benefits • Allocations for continuous learning & development, • Private Health Insurance \n #LI-Remote Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at _.

One of Pine's portfolio companies, Inixion, is a Sage partner with a track record that speaks for itself: a 100% project success rate across nearly 20 years of delivering Sage X3 for manufacturing and distribution, and Sage Intacct for services-led businesses. Their consulting team brings deep industry expertise and long-term customer partnerships across the UK and North America — and they're growing. They're looking for a driven, client-focused Sage X3 Customer Support Consultant to join their Support and Development team. The successful candidate will be the person clients count on when something goes wrong — taking ownership of issues, digging in to find solutions, and seeing every ticket through to resolution. This role works closely with Inixion's Development and Technical Consulting teams, and with third parties where needed, to keep clients running smoothly. This is a full-time remote role. • Receive, own, and resolve support tickets raised by Inixion clients — taking full accountability from first contact to resolution., • Use remote access tools to diagnose and troubleshoot issues directly within client environments., • Analyse, replicate, and resolve support cases within Inixion's escalation guidelines., • Liaise with internal departments — Development, Technical Consulting, and management — to drive swift resolution of outstanding issues., • Maintain thorough, clear documentation on all tickets to support team continuity and knowledge sharing., • Communicate proactively with your manager, flagging issues as they arise rather than after the fact., • Uphold a high standard of written and verbal communication with clients at all times., • Support colleagues when capacity or complexity demands it., • Travel to client sites and internal Inixion meetings as required. Required • Solid working knowledge of Sage X3 — either as a super user or in a support/consulting capacity, including technical experience., • Confident, professional, and able to work independently with minimal direction., • Strong organisational and analytical skills with a methodical approach to problem-solving., • Clear, professional communicator — both in writing and verbally. Nice to Have • Experience with Sage Intacct., • Familiarity with Microsoft SQL and/or Crystal Reports., • Proficiency in Microsoft Office. £38,000 - £40,000 a year • Location: Remote (UK), • Employment Type: Full-Time, • Bonus: 7.5% Annually, • Hours: Monday–Friday, 9:00am–5:30pm (flexibility required for on-site visits and agreed extended hours), • Holiday: 20 days per year, increasing annually to a maximum of 25 days, • Private Health: Eligible to join after 6-month probationary period, • Pension: Eligible to join after 3 months, • Bonus Scheme: Eligible after 6-month probationary period, • Life Assurance: Eligible after 6-month probationary period, • Broadband/Mobile Allowance: Included We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Provide outstanding customer support to German-speaking clients, addressing inquiries with expertise and care. German Speaking Customer Representative. Are you fluent in German and looking for a fantastic opportunity to work remotely from Greece? At.

Delivering a great customer experience for Swedish based customers both via email and on the telephone. Customer focused and attentive. Customer Service Advisor who is fluent in German.

Healthcare Account Manager phs Healthcare Location: Hybrid- Home/ National Permanent Full-time Role Overview At phs Group, we place people at the heart of everything we do. We believe in a culture driven by innovation, excellence, and sustainability. As a Healthcare Account Manager in our Healthcare division, you'll be an integral part of a team that lives by these values every day, shaping the future of our services and impacting the industry significantly. In this pivotal role, you will manage and develop our portfolio of accounts in the healthcare sector. Your actions will directly contribute to our purpose - to innovate and excel in providing top-tier hygiene services while upholding our commitment to sustainability. This position demands a proactive approach in understanding the unique challenges and opportunities within this sector. The Healthcare Account Manager will be a commercially focused relationship builder with a passion for delivering exceptional customer experiences. The ideal person will have experience in generating new business and managing accounts, thriving in a fast-paced commercial environment. They will be persistent in their pursuit of new business opportunities and effective account management. What will you be doing as a Healthcare Account Manager? • Establish and maintain strong relationships with Key Opinion Leaders (KOLs) within designated accounts in the healthcare sector to enhance existing revenue and secure new business, achieving new business targets., • Create a strategic plan to protect, expand, and acquire business within a specified group of prospective accounts., • Develop precise forecasts and implement tailored business plans that align with the objectives of both phs Group and its clients, prioritising customised and innovative solutions while meeting new business and retention goals., • Serve as the primary point of contact to cultivate strong, long-lasting relationships with clients by delivering a responsive, customer-centric approach to managing accounts., • Generate and analyse industry-specific reports, including performance and ESG reports, to identify growth opportunities and risks. Communicate these insights to clients, helping them achieve their individual performance and ESG targets., • Collaborate closely with internal teams (including tenders, marketing, commercial, customer service and executive support) to ensure a cohesive and industry-specific approach to account management., • Promote and nurture a positive team culture, demonstrating a collaborative and supportive approach in all interactions with colleagues. Who You Are?, • Exceptional face-to-face and written communication skills, capable of influencing and collaborating effectively across various business areas both internally and externally., • A self-starter. Independent, with strong planning and organisational skills, thriving in a dynamic environment., • A commercially savvy, analytical thinker, • Demonstrable understanding of sales methodologies, • Demonstrable success in managing accounts, preferably within the healthcare sector, alongside a proven track record in prospecting new business opportunities., • A strong knowledge of the healthcare landscape., • A knowledge of waste segregation and HTM07-01., • Has high energy and demonstrates a tenacious and resilient approach., • Thrives in a high-pressure commercial environment. What do phs offer?, • Base salary of £40- 45,000.00 (depending on experience), attractive OTE plus uncapped earnings, • Company car or car allowance, • Phone, laptop, and kit to work effectively from home and on the road, • Pension scheme, • phs perks– savings from over 800 UK retailers, • Access to Digital GP for you and you household, • Buy and sell holiday scheme, • Enhanced maternity and family friendly leave, • Full induction training, • Career Development- A role that will enable you to develop through exposure to an array of healthcare verticals in a company that encourages personal and professional development through our internal learning platform as well as access to external training providers. Who we are? phs Group is the leading hygiene services provider in the UK, Ireland and Spain. Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over 120,000 customers ranging from large single sites to multi-national restaurant chains, healthcare establishments and small owner-occupied shops. phs Group provides vital workplace services to organisations which improve the well-being of employees and customer. It makes over 3.6 million visits each year, whether it’s disposing of sanitary waste and nappies, installing hand dryers, soap dispensers, consumables and air purifiers or supplying floor mats to prevent slips, trips and falls. You’ll also find phs working within the healthcare industry disposing of clinical, pharmaceutical and dental waste. phs services also include the provision of indoor and outdoor plants, electrical and gas compliance testing services, industrial workwear, and waste compactor and crate rental. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.