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CPCS / NPORS Telehandler.CPCS / NPORS Telehandler needed to join a project in Oldham area for a few weeks.Duties:Helping around the site when not operating the machine.machine drivingPay rate is £23 / ph. paid weeklyCIS / UTR pay45-50 hours / week.You must have at least 4 years of experience.If you are interested, please apply here or contact me directly via email at or drop me a text message stating your full name, post code and the job you apply for at T: 07435910643Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.TPBN1_UKTJ

Are you a driven, consultative salesperson who thrives on growing existing accounts and delivering against ambitious targets? \n At Viking, you’ll take ownership of a portfolio of around 400 B2B customers, with a clear focus on increasing share of wallet, expanding product penetration, and driving measurable commercial growth. \n With access to a range of over 40,000 products, you’ll be equipped to offer tailored solutions, uncover new opportunities, and build lasting customer relationships. This is a performance-led account management role where success is recognised, rewarded, and supported. \n Key Responsibilities \n\n • Manage and grow a portfolio of approximately 400 B2B customer accounts through proactive outbound engagement, primarily via phone, as well as email and other channels\n, • Build strong, long-term customer relationships to drive loyalty, increase spend, and deliver consistent sales growth\n, • Take ownership of high-value accounts, identifying opportunities to expand product usage and maximise customer value\n, • Use a creative and proactive approach to engage key decision-makers and uncover new commercial opportunities\n, • Accurately record all customer interactions and maintain up-to-date, actionable account information within CRM systems\n, • Prepare and follow up on quotations, working towards both individual and team sales targets\n, • Re-engage dormant accounts and grow existing customers through effective cross-selling and upselling strategies\n\n Experience & Knowledge \n\n • Proven experience in a sales or account management role, ideally within a target-driven environment\n, • Strong understanding of sales processes, pipeline management, and performance metrics\n, • Confident in using CRM systems and Microsoft Office applications\n\n Skills & Attributes \n\n • Excellent communication skills, with confidence in phone-based selling\n, • Results-driven, resilient, and motivated to achieve and exceed targets\n, • Strong organisational skills, with the ability to prioritise and manage a high volume of customer activity\n, • Collaborative team player with a proactive and positive approach\n, • Commercially aware, with the ability to identify and develop opportunities\n, • Experience supporting tenders or bid processes is desirable\n\n What You’ll Get \n\n • Competitive bonus scheme, including monthly incentives, quarterly adjustments, and an annual overachievement bonus\n, • 25 days’ holiday plus bank holidays\n, • Family-friendly policies and a comprehensive benefits package, including staff discounts, paid time off for appointments, and an award-winning Employee Assistance Programme\n, • Hybrid working options available following successful completion of a 12-week onboarding period\n, • Structured onboarding, dedicated sales training, and ongoing coaching to support your development and career progression\n\n Manchester | Permanent | Competitive salary | Generous benefits, 25 days annual leave plus bank holidays, pension and Employee Assistance Programme. 3 days per week in office.

\n • Location: Oldham\n, • Job Type: Full-time\n\n We are seeking a dedicated Personal Advisor to join our Health and Wellbeing Directorate, specifically within the Safeguarding - Provider Services, Children in Care and Care Leavers division. This role is crucial for working directly with young people aged 16-25 who are or have been looked after by a Local Authority, assisting them to live independently within their community. Day-to-Day Responsibilities:\n\n • Carry out duties for looked after children in line with the Children (Leaving Care) Act 2000 and 1989 Children Act, acting as an advocate for young people.\n, • Develop and review Pathway Plans in partnership with young people, ensuring their views and wishes are considered.\n, • Participate in the delivery of a duty system within the service from Monday to Friday.\n, • Promote young people's involvement in all aspects of service delivery and pathway planning.\n, • Engage with internal and external organisations to secure permanence in accommodation, education, employment, and health.\n, • Maintain accurate records and ensure information is shared appropriately with other professionals.\n, • Manage caseloads effectively, ensuring all documentation is kept up-to-date in line with Council policies.\nRequired Skills & Qualifications:\n\n, • NVQ Level 3 in a related subject such as Child Care or Health & Social Care, or equivalent.\n, • Recent experience working with young people, preferably within a Post 16/leaving Care setting.\n, • Strong record-keeping and report-writing skills.\n, • Ability to work co-operatively in partnerships with other agencies.\n, • Excellent interpersonal and communication skills.\n, • Computer proficiency sufficient to undertake the tasks and duties outlined in the job description.\nBenefits:\n\n, • Opportunities for continuous professional development.\n, • Supportive team environment.\n, • Essential Car Users Allowance.\nHow to Apply:\n To apply for the Personal Advisor position, click apply now and submit your CV

Out of Hours Business Travel Consultant \n Remote | Part time \n Our client is an award-winning travel management company looking for an experienced Out of Hours Business Travel Consultant to join their growing Corporate Travel team. \n This is a fantastic opportunity for an experienced Business Travel Consultant who enjoys working independently, thrives in a fast-paced environment and takes pride in delivering exceptional customer service when clients need it most. \n What will I be doing? \n\n • Managing business travel bookings outside normal office hours.\n, • Booking and amending flights, hotels, rail, car hire and other travel arrangements.\n, • Providing emergency assistance and support to business travellers and repatriation clients.\n, • Working closely with the daytime team to ensure a seamless handover and exceptional customer service.\n, • Resolving complex travel issues quickly and efficiently whilst maintaining a calm and professional approach.\n, • Building strong relationships with clients and delivering an outstanding level of service at all times.\n\n What experience do I need?Previous experience as a Business Travel Consultant is essential. \n\n • Experience using a GDS is essential (Galileo, Amadeus or similar).\n, • Excellent worldwide geography and airfare knowledge.\n, • Strong problem-solving skills with the ability to remain calm under pressure.\n, • Exceptional customer service and communication skills.\n, • Able to work independently and make decisions with confidence.\n, • Available to attend a minimum two-week training programme onsite in the South of England\n\n What else do I need to know? \n This is a part-time remote position.Shifts include a combination of weekend hours (08:00-16:30 or 13:30-22:00) together with weekday evening shifts of 17:00-22:00.Weekend working is an essential requirement of the role.Once training has been completed, this role is fully remote.

Client Services Representative – Investment Services – Contact Centre \n \n Contract duration: 12 months \n Location: Manchester (4 days onsite) \n Pay: £25.11/hour (PAYE) \n \n Key Responsibilities & Performance Expectations \n\n • Act as the primary point of contact for shareholder enquiries across phone, email, web chat, and written correspondence.\n, • The role is predominantly phone-based, with time split between live client interaction and independent case investigation.\n, • Deliver a consistently high-quality service in a fast-paced environment, managing client conversations confidently while working to demanding productivity and quality targets.\n, • Execute telephone trades accurately and efficiently, strictly in line with client instructions, regulatory requirements, and documented procedures.\n, • Handle both straightforward and complex shareholder queries, providing clear, confident technical support and taking ownership of issues through to resolution.\n, • Investigate discrepancies and errors on shareholder accounts and statements, applying sound judgement, attention to detail, and structured problem-solving.\n, • Drive first-point-of-contact resolution wherever possible, escalating only when required and retaining ownership until full closure.\n, • Proactively manage daily open cases, ensuring timely follow-up, accurate outcomes, and strong client experience.\n, • Take full accountability for the quality, accuracy, and completion of all work, with performance measured across productivity, quality, and client outcomes.\n, • Operate effectively across multiple management companies, adapting quickly to different processes, products, and service expectations.\n, • Demonstrate a continuous improvement mindset, identifying opportunities to improve service delivery, efficiency, and client experience.\n\n Experience & Capability \n\n • Experience in a client service or contact centre environment is essential.\n, • Comfortable operating in a performance-driven, regulated environment with clear standards and expectations.\n, • Confident working independently, managing workload under pressure, and making informed decisions.\n, • Strong written and verbal communication skills across multiple channels.\n, • Educated to secondary school level with equivalent experience.\n\n

\n • Salary: £18. 16 per hour\n, • Monday - Friday\n, • Location: Manchester\n, • Job Type: Full-time\n\n Join our dedicated team in the Leaving Care, Children’s & Education Services in Manchester, where you will play a crucial role in supporting young people transitioning to adulthood. This role is ideal for someone passionate about making a significant impact in the lives of vulnerable residents, ensuring they are prepared and supported to live independently. Day-to-day of the role:\n\n • Manage a caseload and maintain accurate case records, undertaking statutory recordings.\n, • Contribute to Pathway Plan Assessment and provide ongoing assessment to inform Pathway Planning.\n, • Undertake assessments for young people resuming education/training or presenting with other support needs post 21 years.\n, • Promote welfare and ensure the views and wishes of young people are considered in assessments, Pathway Plans, and reviews.\n, • Provide advice, practical assistance, and support to young people to enable successful transitions.\n, • Coordinate the provision of services and ensure young people make use of such services.\n, • Identify and supervise the delivery of support packages for young people living in the community.\n, • Ensure young people receive appropriate financial support and help them develop financial management skills.\n, • Advise and support young people in gaining access to appropriate accommodation.\n, • Work in partnership with a range of agencies to ensure an integrated, holistic response to meet the needs of young people.\nRequired Skills & Qualifications:\n\n, • Strong interpersonal skills with the ability to understand and communicate effectively with others.\n, • Analytical skills to engage with stakeholders and identify information needs.\n, • Excellent communication skills, both written and verbal.\n, • Proficient in planning and organising multiple tasks effectively.\n, • Problem-solving and decision-making abilities.\n, • Competent administrative and IT skills to maintain effective systems.\n, • Understanding of relevant legislation and statutory guidance including the Children Act 1989, Children (Leaving Care) Act 2000, and related regulations.\n, • Willingness to undergo a DBS check.\n, • Full driving license and access to a vehicle daily.\n, • Flexible to work between 08:00 - 20:00, Monday to Friday.\n\n To apply for the Personal Advisor position, click Apply now and simply submit your CV

The Pilot Group -Customer Service \n \n\n • £27,828 (+monthly bonus) DOE \n, • Central Manchester (10minutes walk from Victoria with free parking)\n, • Hybrid working - 3office days (mixture of 8:30am - 5:30, 9am - 6pm and 11am -8pm shifts) \n\n \n ESL connects the demand and supply of electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. \n \n The company joins supply chains together in a simple and easy-to-deliver way. We operate globally offering fast deliveries and making things easy both for our customers and our suppliers, developing long-term relationships with them. \n \n ESL is headquartered in Manchester and operates with a strong international presence. It was founded by two female entrepreneurs 19 years ago (both are still in the business), and the company has 75 amazing people with brilliant skills. \n \n The Role - Customer Service \n \n The role will be working in our Customer Service Team alongside Account Managers to grow the sales, and develop and maintain relationships within the company. You will be the primary contact for customers and suppliers and provide efficient and professional sales support to colleagues and customers. \n \n Specifically, you will be taking over the sales process from the moment the product has been sold to process orders and complete any administration. \n \n You will liaise with different stakeholders including customers, suppliers, vendors, the internal warehouse and Account Managers to ensure products are received on time and expectations are managed. You will work with our internal warehouse to ensure orders are booked in and out. You will also be responsible for general administration for Account Managers including price lists, quotes and diary management. \n Essential Skills Customer Service \n \n\n • Excellent communication skills (including telephone skills)\n, • Organised\n, • Attention to detail\n, • Previous Customer Service experience\n, • Excel / data manipulation skills\n\n \n Location (Customer Service): Head Office, Manchester (Short walk from Manchester Victoria train station) \n Commutable from: Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow \n \n Benefits \n\n • 25 days holidays + bank holidays\n, • Holiday Purchase Scheme\n, • Life Assurance x 4 of your salary\n, • Health Shield – Cash plan, Thrive app, Employee Assistance Program, My GP anytime.\n, • Metro Money\n, • Location close to Manchester City Centre\n, • Free parking – first come first serve basis\n, • Enhanced maternity / paternity pay\n, • Annual Events including Christmas Party / Team Lunches\n\n Recruitment Agencies; \n \n The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV ‘sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction. \n \n

Software Sales / SaaS Sales \n Location: Home Based / Remote (Manchester / North West Region) \n Package: Basic Range £40-75K, OTE x2 (uncapped), Car Allowance & Benefits \n Wanted: \n\n • Experienced Software Solutions Sales professionals (either new business &/or account management).\n, • Who can show success in their current or recent software sales role.\n, • Software Sales background from any solution, sector or vertical..\n\n What's in it for you? \n\n • I am an independent recruitment consultant who has over 20 years experience recruiting Software Sales professionals.\n, • I can often work proactively, specifically on your behalf, to help you find the exact role you are looking for.\n, • My approach can frequently "open doors" to roles outside of a traditional application route.\n, • Confidentiality - your CV will not be released to anyone without your express permission.\n, • There is of course no cost to you.\n\n If you are an experienced Software Sales professional and the above is of interest, then please send me your CV and I'll then contact you to discuss further. \n \n (nb for clarity, this advert is for my service, as outlined above, rather than for a specific vacancy).

Job Description\n Do you want to work for a company that is in The Times 26 best very big organisations to work for 2025? \n Bridgfords, part of Connells Group is looking for an enthusiastic and highly motivated Customer Service Professional to complement our Property Management Team within our Lettings Department in Manchester City Centre. As a Customer Service Administrator, you will provide property management and tenancy support services to branches, landlords and tenants. \n What we can offer you as a Customer Service Administrator: \n\n • Be part of the largest UK property services brand with bold transformation plans.\n, • Join a collaborative team.\n, • Pension scheme.\n, • 23 days annual leave, plus an additional day off for your birthday.\n, • Career progression towards management opportunities.\n, • Employee Assistance Programme.\n, • Discount schemes covering retail, entertainment, travel and health.\n, • Family Friendly Leave including enhanced maternity and paternity leave.\n\n Key responsibilities of a Customer Service Administrator. \n\n • Managing the effective resolution and disbursement of tenants’ security deposits, at the end of a tenancy\n, • Arranging end-of-tenancy check-out appointments and communicating appropriately\n, • Cross-checking original property inventories against check-out reports, identifying tenant liabilities and preparing schedule of works\n, • Negotiating with landlords and tenants to agree deductions, within legislative timescales\n, • Identifying general maintenance or improvements to maintain the property in good order\n, • Dealing promptly and courteously to communication with landlords, tenants, contractors, and internal partners\n, • Providing a first-class service to maximise customer retention\n, • Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved\n\n Skills and Experience required to be successful as a Customer Service Administrator. \n\n • Passionate about delivering excellent customer service.\n, • Highly organised with strong attention to detail.\n, • A confident communicator, both written and verbal.\n, • Able to work effectively under pressure and meet deadlines.\n\n Bridgfords is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. \n Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. \n #connellsgroup \n CC00799

Removals Group Sales & Customer Service Manager \n Salary: Up to £40,000 + Bonus + Benefits \n Location: Manchester \n Start: ASAP \n \n Our client who provides removals and storage solutions is currently looking to appoint a dynamic and experienced Removals Group Sales & Customer Service Manager for their Manchester branch. \n \n What you’ll do: \n You will be responsible for driving operational excellence across the sales and customer service teams. A typical day will involve leading your teams, overseeing their performance and ensuring all objectives are met while maintaining high standards of quality and efficiency. \n \n\n • Duties include:To lead and manage the sales team to achieve revenue, margin and contribution targets.\n, • To drive revenue and brand awareness through business development/account management and the management of day-to-day sales activities and move coordination processes.\n, • To deliver a consistent first-class service in line with the company quality standards.\n, • Monitor and improve customer satisfaction metrics, response times, and service quality.\n, • Handle escalated customer queries and complaints professionally and efficiently.\n, • Analyse sales and service data to identify trends, opportunities, and areas for improvement.\n, • Collaborate with operational teams to ensure smooth service delivery and customer satisfaction.\n, • Implement processes to improve efficiency, productivity, and customer experience.\n, • Support recruitment, onboarding, and ongoing training of team members.\n, • Prepare regular performance reports.\n\n \n What you need: \n We’re keen to speak to skilled sales professionals with proven experience in a managerial role, preferably with a Removals background. The ideal candidate will possess strong leadership skills, a strategic mindset, and a passion for fostering a collaborative work environment. Excellent communication skills, both verbal and written, with the ability to engage effectively at all levels of the organisation is vital, as is having the ability to motivate and inspire teams. Candidates should be adept at developing strategic plans and be able to execute them successfully. \n \n\n • Essential skills:Proven experience in a sales and customer service management role.\n, • Strong leadership and team development skills.\n, • Excellent communication and interpersonal abilities.\n, • Ability to manage multiple priorities in a fast-paced environment.\n, • Strong problem-solving and decision-making capabilities.\n, • Commercial awareness with a track record of achieving targets.\n, • Experience using Customer Relationship Management systems and performance reporting tools.\n, • Customer-focused mindset with exceptional attention to detail.\n\n \n\n • Why you’ll love this role:Competitive salary and bonus structure\n, • Career development opportunities within an established national brand\n, • Supportive and collaborative working environment\n, • Pension scheme\n, • Employee assistance programme\n, • Staff discounts and additional company benefits\n\n \n How to apply: \n If you have relevant experience, please get in touch today. \n • You can also refer someone suitable; please share this advert or send us their details. Successful referrals qualify for our candidate referral reward scheme (terms apply). \n \n As recruiters specialising in Removals, Relocations and Global Mobility, Red Recruit have vacancies at all levels within the industry, so please do get in touch to tell us what you’re looking for and we’ll do our best to assist.

A leading specialist hire provider is seeking an Account Manager to drive commercial growth across Greater Manchester. The role focuses on developing key customer relationships, winning new business, and growing existing accounts within the construction, M&E, and equipment hire sectors. Role Overview\n\n • Drive sustainable hire revenue growth while maintaining profitability within company pricing and commercial guidelines.\n, • Manage and develop relationships with existing customers at both head office and project site level to maximise account potential.\n, • Identify and secure new business opportunities, with a focus on subcontractors working on major construction projects.\n, • Promote the full range of M&E, low-level access, and specialist hire solutions, positioning the business as a trusted partner.\n, • Support National Account strategies by developing strong local relationships that strengthen customer partnerships.\n, • Maintain accurate customer records, sales activity, and pipeline management through the CRM system.\n, • Plan customer visits effectively using structured territory planning to maximise engagement and sales opportunities.\n, • Develop strong technical knowledge of the product range and relevant industry regulations to provide value-led solutions.\n, • Demonstrate product features and benefits, delivering consultative sales solutions that differentiate the business from competitors.\nRequirements\n\n, • Proven sales experience within equipment hire, tool hire, construction, M&E, or a related industry.\n, • Strong track record of developing existing accounts and generating new business opportunities.\n, • Experience working with subcontractors and customers across construction projects.\n, • Confident building relationships with stakeholders at all levels, from site teams to senior decision-makers.\n, • Commercially driven with excellent negotiation, presentation, and communication skills.\n, • Highly organised with strong territory planning, time management, and CRM experience.\n, • Product-focused with the ability to demonstrate technical equipment and communicate customer benefits.\n, • Self-motivated, proactive, and comfortable working independently.\n, • Based within the Greater Manchester area with flexibility to travel across the territory.\n, • Full UK driving licence.\nSalary & Benefits\n\n, • £40,000 - £45,000 salary\n, • Company car\n, • Salary sacrifice pension\n, • 25 days holiday plus bank holidays\n, • Holiday purchase scheme\n, • Life assurance (3x salary)\n, • Free tool hire\n, • Share Save scheme\n, • Health Shield cash plan\n, • Cycle to Work scheme\n, • Learning & development opportunities with structured internal and external training\n, • Employee discounts on leading brands, gym memberships, HP products, and EE mobile contracts\n, • Long service awards, referral scheme, and additional employee benefits\n\n Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Senior Client Relationship Manager - Fixed Term Contract \n In this role you will be responsible for a portfolio of admin-only clients, acting as the primary point of contact, accountable to the success of our business delivery model and build and maintain strong relationships with stakeholders to ensure satisfaction, retention, and loyalty. You will provide support, and address concerns, and identify opportunities, creating and maintaining sales strategies to generate revenue and collaborate with internal teams and stakeholders to ensure client satisfaction. \n This is a 12 month fixed term contract and can be based in any of our city centre offices with a hybrid workstyle. \n What does the role entail? \n\n • Lead a portfolio of pensions admin-only clients.\n, • Line management responsibility of client relationship management support team members.\n, • Effectively partnership with clients and senior stakeholders.\n, • Communicate and collaborate effectively with colleagues and stakeholders at varying levels.\n, • Use a range of communication mediums to meet internal and external needs.\n, • Lead new client propositions and existing client improvement opportunities.\n, • Oversee and support transformation, installation and solutions implementation.\n, • Produce and present to varying stakeholders on a range of pensions administration and technology services and outcomes.\n, • Enable and adopt effective risk management and governance frameworks.\n, • Foster rapport and strategic partnerships with stakeholders.\n, • Offer technical advice and support to colleagues and external stakeholders.\n, • Use data and MI to strengthen decision making outcomes.\n, • Provide project and operational management support to colleagues to enable client outcomes and meet expectations.\n, • Oversee and ensure governance frameworks (e.g. operational, financial, and legislative) are adhered to.\n, • Develop knowledge of Isio services, brand and opportunities to present and advocate to new and existing clients.\n, • Ensure portfolio management information, commercial reporting and accounts are effective and maintained.\n\n What we’re looking for \n\n • Track record of risk management and business acumen.\n, • Evidence of strong client leadership/partnership experience.\n, • Identify opportunities for commercial growth and support commercial planning activities.\n, • Examples and knowledge of non-BAU opportunities within the pensions industry.\n, • Financial acumen and experience of negotiation and P&L management.\n, • Presentation skills across various communication mediums and audiences of senior stakeholder level.\n, • Project management leadership and track record of solutions implementation and transformation.\n, • Pragmatic, with a keen eye for detail.\n, • Collaborative, transparent and inclusive values.\n, • Dynamic and organised, to enable effective decision making and prioritisation.\n, • Positive role model to colleagues and stakeholders.\n, • Personal development and ambition.\n\n Why Join Isio \n Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. \n We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. \n Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's websiteIsio - Careers & Benefits. \n About Isio \n A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. \n Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking. \n Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone. \n At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. \n We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. \n If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us,

This is an excellent opportunity for a dedicated Internal Account Manager to join the transport and distribution sector in Manchester. The role involves managing client relationships and ensuring smooth operations to meet business objectives. \n Client Details \n The company is a well-established organisation within the transport and distribution industry. They are known for their structured approach and professional environment, offering permanent positions to individuals keen to contribute to their success. \n Description \n\n • Manage and develop relationships with existing clients to ensure satisfaction and retention.\n, • Identify and pursue opportunities for account growth and upselling services.\n, • Collaborate with internal teams to ensure timely delivery of services and resolve any client issues.\n, • Monitor account performance and provide regular reports to stakeholders.\n, • Maintain accurate records of client interactions and transactions in the CRM system.\n, • Assist in the development and implementation of sales strategies aligned with business goals.\n, • Respond promptly to client inquiries and provide effective solutions.\n, • Stay informed about industry trends to offer relevant advice and solutions to clients.\n\n Profile \n A successful Account Manager should have: \n\n • Proven experience in account management or a related role within a professional setting - such as telesales, sales, customer service.\n, • An understanding of the transport and distribution industry.\n, • Excellent communication and negotiation skills to build lasting client relationships.\n, • Proficiency in using CRM systems and other relevant software tools.\n, • A proactive approach to identifying opportunities and solving challenges.\n, • Ability to work collaboratively with cross-functional teams to achieve common goals.\n\n Job Offer \n\n • Competitive salary ranging from £28,000 to £30,000 per annum.\n, • Permanent role in a professional and structured environment.\n, • Opportunities for growth and development within the transport and distribution industry.\n, • Supportive company culture focused on achieving excellence.\n\n If you are an ambitious Account Manager looking to make an impact in the transport and distribution sector in Manchester, we encourage you to apply today!

Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Day-to-Day Responsibilities: Provide an excellent customer service to our new and existing clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce Contribute to the companies business goal of migrating all HRonline users to the new software system Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline Ensure all Service Level Agreements are adhered to at all times. Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback. Key Requirements: Required skills and experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone based role Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast-paced environment. Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits: Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme* after probationary period Free On site Gym Bright Exchange perks INDMANJ 51773LF The Portfolio Group are acting on behalf of our client in recruiting for this position

Account Manager \n Major Retail Accounts \n Greater Manchester – Hybrid \n £35,000 - £45,000 dependent upon experience \n \n Our client, a FTSE100 supplier to the retail industry now has an exciting opportunity for a Key Account Manager to join their team working with major retail customers. \n \n Candidates will have experience managing retailer accounts – Supermarkets, High Street retailers, etc \n Would suit an Account Executive looking for next step \n \n What can our client offer? \n \n\n • A competitive salary \n, • A comprehensive benefits package including 25 days annual leave (plus the option to buy more), pension, bonus and much more. \n, • Hybrid working (2 days at home, 3 days in office). \n, • Excellent career progression opportunities. \n\n \n Job Purpose: \n \n To support the customer by delivering engagement and value in your role ensuring your allocated customers are receiving a service that meets and exceeds their contractual requirements. To manage multiple internal and external contacts developing strong relationships, working proactively, with a problem solving and growth mindset. Taking accountability and shared responsibility for delivering customer satisfaction linked to the companies value proposition. \n \n Key Accountabilities: \n \n\n • To provide a value-add experience to your allocated customers.\n, • To manage queries and expectations of head office stakeholders.\n, • To support the CX Managers against delivery of customer business plan.\n, • To identify, manage and convert opportunities into growth.\n, • To engage with the customer and internal stakeholders to become the voice of the customer within the business.\n, • To deliver commercial value for our customers whilst delivering in line with contractual frameworks for the business.\n\n \n Skills Required: \n \n\n • Proven track record of relationship management with an ability to influence.\n, • Experience of working to tight deadlines and delivering KPI’s or contractual requirements.\n, • Proven track record of managing and delivering growth within an existing customer relationship.\n, • Strong attention to detail with a drive for a positive customer experience.\n, • An understanding of business planning.\n, • Comfortable with the usage, presentation and analysis of data.\n, • Relevant working experience ideally gained in a retail environment, preferably in similar / transferable roles\n\n \n \n Apply online or for further information please contact one of our specialist consultants quoting reference number: NJR16673 \n

Account Manager Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Day-to-Day Responsibilities: Provide an excellent customer service to our new and existing clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce Contribute to the companies business goal of migrating all HRonline users to the new software system Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline Ensure all Service Level Agreements are adhered to at all times. Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback. Key Requirements: Required skills and experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone based role Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast-paced environment. Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits: Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme* after probationary period Free On site Gym Bright Exchange perks INDMANJ 50538LFR6 The Portfolio Group are acting on behalf of our client in recruiting for this position

Portfolio are proud to represent our client, a Global Software company in their serach for a Corporate Account Manager. Contract renewals are the main focus of this role, you will have experience in negotiating contracts, having difficult conversations, objection handling, getting clients re-invested and re-engaged and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, recruitment or sales background and are looking for a new challenge, apply today and we'll be in touch! \n \n Day-to-day responsibilities include but are not limited to the below: \n\n • Meet and exceed all monthly Save Rate targets\n, • Meet and exceed all individual KPIs\n, • Record information accurately in CRM\n, • Report on own performance weekly/ monthly/ quarterly to the Head of Retention and Customer Solutions\n, • Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving product usage and engagement\n, • Work with the finance and credit control departments to retain clients experiencing financial hardship\n, • Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty\n, • Generate new business opportunities via referrals from existing client base or networking\n, • Maintain and improve client sentiment and online reputation by always providing a super service\n, • Take ownership of own product knowledge ensuring you are an expert in all things Bright\n\n \n Key Requirements \n Required skills and experience \n\n • Must have exceptional customer service skills\n, • Must have a proven record of retaining lost clients through negotiation and excellent customer service in a B2B environment\n, • Must be able to communicate with internal stakeholders at all levels\n, • Ability to work in a fast-paced environment\n, • Adaptable to change and willing to bring forward ideas to shape the future of the role\n\n Benefits \n\n • Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales)\n, • Private health care cover after 5 years' service\n, • New business referral scheme\n, • Access to Health Shield\n, • Access to the EAP service\n, • Refer a friend scheme\n, • Paid birthday leave\n, • Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service\n, • Group life insurance\n, • Eye care contribution\n, • Free fruit (office-based staff)\n, • Travel Season Ticket loan scheme\n, • Milestone recognition\n, • Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements\n, • Pace health Club (situated in the park Inn) discounted gym membership and spa treatments\n, • Park Inn 20% off food and drink\n, • New Century food and drink discount\n, • Revolution De Cuba food and drink discount\n, • Cycle 2 Work scheme* after probationary period\n, • Free On site Gym\n, • Bright Exchange perks\n\n \n \n INDMANJ \n 51242LFR \n The Portfolio Group are acting on behalf of our client in recruiting for this position.

About the role\n Moorepay makes payroll and HR easy for thousands of UK businesses and has done for over 50 years. With an ambitious growth plan, this is an exciting time to join the Moorepay team: to build a career, drive change, and help supercharge our customer support. If you love the idea of working in a customer-centric, people-focused, fast-paced and data-driven role, then we want to hear from you! \n \n As a Customer Support Advisor, you’ll support customers using Moorepay’s HR and payroll software, helping resolve queries and ensuring they get the most value from the platform. You will help improve the product by raising issues and new functionality requirements. You will be a subject matter expert on our applications and focused on service delivery to provide a great customer experience. \n Key Responsibilities \n\n • Manage customer queries via Zendesk and phone, resolving issues within SLAs\n, • Take ownership of the customer journey, ensuring a high quality experience\n, • Troubleshoot application issues and support customers in using the platform effectively\n, • Work closely with internal teams including Technical Support, Sales and Customer Success\n, • Log all interactions accurately and provide clear updates to customers\n, • Raise bugs and suggest product improvements\n, • Share knowledge with the team and stay up to date with product updates and industry changes\n, • Support continuous improvement in service delivery and customer experience\n\n This is a hybrid role with three days a week based in our Swinton office. Some travel to other offices may be required from time to time. Skills & experience\n\n • You will have experience of working with applications.\n, • You have previously worked with SaaS products.\n, • You are an analytical thinker with an innovative approach to problem solving.\n, • You can work to deadlines with appropriate prioritisation.\n, • You can take ownership of decision making when required.\n, • You are comfortable working with others, building effective working relationships with clients and colleagues.\n, • You have excellent communication skills, both written and verbal.\n, • You embrace change as technology, products and services evolve.\nBenefits & culture\n Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! \n To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. \n Here’s what you’ll gain if you join our team: \n\n • A career packed with opportunity, in a stable and growing company.\n, • A comprehensive programme of learning and development.\n, • Competitive base salary.\n, • 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!\n, • Private medical insurance.\n, • Life assurance 4x salary.\n, • Enhanced pension with up to 8.5% employer contributions.\n, • A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.\n\n

Job Title \n Accounting Services Manager \n \n Location \n Manchester \n \n Salary \n £58,000 - £70,000 + Cash Allowance + Bonus \n \n Our client is one of the Big 4 firms based in Manchester, providing high-quality corporate accounting services to a broad portfolio of UK and international clients. \n \n Their Accounting Services team delivers outsourced accounting solutions, helping organisations remain compliant while also providing valuable insight into their financial operations. The team is known for being technically strong, commercially aware, and highly collaborative, offering an excellent platform for career progression. \n \n With a diverse and prestigious client base, and a strong focus on continuous learning and development, this is a fantastic opportunity for an experienced accounting professional looking to take the next step in their career. \n \n What you will be doing as an Accounting Services Manager \n \n\n • Preparation of statutory financial statements (SFS)\n, • Delivery of outsourced accounting services to a range of clients\n, • Supporting clients through secondments where additional resource is required\n, • Bookkeeping and preparation of periodic management accounts\n, • Managing and overseeing the preparation of statutory accounts for international clients\n, • Providing advisory support on:\n \n, • Statutory accounting and compliance requirements\n, • Improvements to financial reporting processes and cycles\n \n\n \n What you will need to succeed as an Accounting Services Manager \n \n\n • ACA or ACCA qualified (or international equivalent)\n, • Strong technical accounting knowledge with the ability to work from first principles\n, • Good working knowledge of UK GAAP / IFRS, with some awareness of US GAAP\n, • Strong Excel skills and familiarity with accounting systems\n, • Experience working in practice or a client-facing environment\n, • Highly organised and able to manage deadlines in a fast-paced setting\n, • Proven ability to supervise, coach, and develop junior team members\n\n \n Why join this firm? \n \n\n • Hybrid working model (office, home, and client site)\n, • Private medical cover and access to a virtual GP\n, • Generous holiday allowance plus volunteering days\n, • Ongoing training and development opportunities\n, • Clear career progression within a supportive and high-performing team\n\n \n What next? \n \n The client is keen to start interviewing NOW! So, if you are interested, please apply ASAP! \n \n \n \n As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Personal Advisor\n\n • £18.16 per hour\n, • Location: Manchester\n, • Job Type: Full-time\n\n Join the Leaving Care, Children’s & Education Services at Manchester City Council as a Personal Advisor. This role is crucial in supporting young people aged 16-25 who have been or are looked after by the council, assisting them in their transition to adulthood and independent living. Day-to-day of the role:\n\n • Manage a caseload of young people, maintaining accurate case records and undertaking statutory recordings.\n, • Contribute to and provide ongoing assessment for Pathway Plan Assessments, promoting full engagement of young people.\n, • Undertake assessments for young people resuming or wishing to resume education/training or those presenting with other support needs post 21 years.\n, • Work closely with young people to promote their welfare and ensure their views and wishes are considered in assessments, Pathway Plans, and reviews.\n, • Provide flexible advice, practical assistance, and support to enable successful transitions for young people.\n, • Coordinate the provision of services and ensure young people make use of such services.\n, • Identify and supervise the delivery of support packages for young people living in the community, in accordance with their pathway plan.\n, • Ensure young people receive appropriate financial support and assist them in developing financial management skills.\n, • Support young people in gaining access to appropriate accommodation.\n, • Work in partnership with a range of agencies to ensure an integrated, holistic response to meet the needs of young people.\nRequired Skills & Qualifications:\n\n, • Strong interpersonal, analytical, and communication skills.\n, • Proficiency in planning, organising, problem-solving, and decision-making.\n, • Effective administrative skills and the ability to maintain administration systems in a changing environment.\n, • IT proficiency in multiple applications and systems.\n, • Understanding of relevant legislation and statutory guidance including the Children Act 1989, Children (Leaving Care) Act 2000, and related regulations.\n, • Full driving license and access to a vehicle on a daily basis.\n, • Willingness to consent to and apply for a DBS check.\n, • Required to work flexible hours between 08:00 - 20:00, Monday to Friday.\n\n To apply for the Personal Advisor position, please submit your CV detailing your relevant experience and why you are interested in supporting young people in their transition to adulthood.

Our client Manchester City Council is looking for a Personal Advisor to join their Leaving Care team. \n Role Portfolio: \n The Leaving Care Service provides a statutory service to young people aged between 16-25 years who have been, or are Looked After by Manchester City Council. \n The Leaving Care Team is committed to ensuring young people: \n\n • Prepared and supported to live independently\n, • Have improved access to education, employment and training\n, • Experience stability in their lives, and feel safe and secure\n, • Receive improved access to health support\n, • Achieve financial stability\n\n The Personal Advisor will play a key role in supporting young people with their transition to adulthood and assist them to live an independent life in their community. \n Key Responsibilities include: \n\n • To manage a caseload and keep accurate case records of work with young people and undertake statutory recordings.\n, • To contribute to Pathway Plan Assessment and provide ongoing assessment promoting young people's full engagement to inform Pathway Planning.\n, • To undertake assessments of young people resuming or wishing to resume education/ training or presenting with other support needs post 21 years.\n, • To work with young people to promote welfare and ensure that their views and wishes are considered when undertaking assessments, developing Pathway Plans and reviews.\n, • To work in a flexible manner to provide advice, practical assistance and support to young people to enable successful transitions.\n, • To coordinate the provision of services and to take reasonable steps to ensure that the young person makes use of such services\n, • To identify packages of support for young people living in the community and supervise and monitor the delivery of tasks in accordance with the pathway plan to meet young person's needs.\n, • To ensure that young people receive appropriate financial support and work with young people to develop their financial management skills with a view to them becoming responsible for their own budget.\n, • To advise and practically support young people to gain access to appropriate accommodation\n, • To work in partnership with a range of agencies to ensure young people receive an integrated, holistic response to meet their needs\n\n Benefits of working with Remedy \n\n • A personal one-one service from your highly experienced dedicated consultant.\n, • Top tier supplier across London giving us first access to jobs\n, • Referral bonus - up to £250* per person placed.\n, • Double payrolls each week.\n\n \n *Terms & Conditions apply \n You will be required to fully register with Remedy for all locum positions. \n Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.

We’re looking for friendly, professional Customer Service Advisors to join our team on a short-term contract to support a busy period. This is a fast-paced inbound customer service role where you’ll be the first point of contact for customers, providing exceptional service over the phone and via email. \n If you enjoy helping people, solving problems and delivering a great customer experience, we’d love to hear from you. \n Key Responsibilites: \n\n • Handle inbound customer calls and emails professionally and efficiently.\n, • Resolve customer enquiries at the first point of contact wherever possible.\n, • Accurately update customer records and maintain detailed notes.\n, • Escalate complex issues to the relevant teams when required.\n, • Meet individual and team service level targets.\n, • Deliver a positive and professional customer experience on every interaction.\n\n About You: \n\n • Previous customer service or contact centre experience.\n, • Excellent communication and listening skills.\n, • A positive, empathetic and professional telephone manner.\n, • Good IT skills and the ability to learn new systems quickly.\n, • Strong attention to detail and organisational skills.\n, • The ability to remain calm under pressure and manage multiple enquiries.\n\n What We Offer: \n\n • Competitive hourly rate up to £12.81 p/h\n, • Full training and ongoing support.\n, • Friendly and supportive team environment.\n, • Immediate start available.\n, • Opportunity to gain valuable customer service experience with a well-established organisation.\nDisclaimer\n Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.

Customer Service / Reception, Manchester M14 \n Temporary 3 months, £13.50ph, Immediate Start \n We are looking for a friendly, organised, and customer-focused Customer Service Assistant to help create an exceptional living experience for residents of this vibrant student accommodation. This is a varied role combining customer service, administration, sales, marketing, and operational support within a vibrant student accommodation community. \n If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding service, we'd love to hear from you. \n What You'll Be Doing \n\n • Deliver a welcoming and professional front-of-house service.\n, • Respond to resident enquiries and resolve issues efficiently.\n, • Support community events and activities that enhance the resident experience.\n, • Manage maintenance requests and ensure issues are appropriately logged and tracked.\n, • Maintain accurate records, databases, and resident documentation.\n, • Assist with resident communications, notices, and general administration.\n, • Support move-in and move-out periods, helping ensure a smooth resident journey.\n, • Support sales and leasing activities to maximise occupancy levels.\n, • Assist with local marketing activities and community engagement initiatives.\n, • Support rent collection processes and follow up on outstanding arrears.\n\n About You \n\n • Previous experience in a customer-facing role.\n, • Excellent customer service and communication skills.\n, • Strong organisational skills with the ability to multitask and prioritise.\n, • Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.\n, • Confidence working with databases and administrative systems.\n, • A proactive, positive, and professional approach.\n, • Strong relationship-building skills and the ability to work with diverse groups of people.\n, • The ability to work independently while contributing effectively as part of a team.\n\n If this sounds the right role for you then apply now! \n (ritzrecempbus)

\n The Pilot Group -Customer Service \n \n\n • £27,828 (+monthly bonus) DOE \n, • Central Manchester (10minutes walk from Victoria with free parking)\n, • Hybrid working - 3office days \n\n \n ESL connects the demand and supply of electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. \n \n The company joins supply chains together in a simple and easy-to-deliver way. We operate globally offering fast deliveries and making things easy both for our customers and our suppliers, developing long-term relationships with them. \n \n ESL is headquartered in Manchester and operates with a strong international presence. It was founded by two female entrepreneurs 19 years ago (both are still in the business), and the company has 75 amazing people with brilliant skills. \n \n The Role - Customer Service \n \n The role will be working in our Customer Service Team alongside Account Managers to grow the sales, and develop and maintain relationships within the company. You will be the primary contact for customers and suppliers and provide efficient and professional sales support to colleagues and customers. \n \n Specifically, you will be taking over the sales process from the moment the product has been sold to process orders and complete any administration. \n \n You will liaise with different stakeholders including customers, suppliers, vendors, the internal warehouse and Account Managers to ensure products are received on time and expectations are managed. You will work with our internal warehouse to ensure orders are booked in and out. You will also be responsible for general administration for Account Managers including price lists, quotes and diary management. \n Essential Skills Customer Service \n \n\n • Excellent communication skills (including telephone skills)\n, • Organised\n, • Attention to detail\n, • Previous Customer Service experience\n, • Excel / data manipulation skills\n\n \n Location (Customer Service): Head Office, Manchester (Short walk from Manchester Victoria train station) \n Commutable from: Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow \n \n Benefits \n\n • 25 days holidays + bank holidays\n, • Holiday Purchase Scheme\n, • Life Assurance x 4 of your salary\n, • Health Shield – Cash plan, Thrive app, Employee Assistance Program, My GP anytime.\n, • Metro Money\n, • Location close to Manchester City Centre\n, • Free parking – first come first serve basis\n, • Enhanced maternity / paternity pay\n, • Annual Events including Christmas Party / Team Lunches\n\n Recruitment Agencies; \n \n The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV ‘sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction. \n \n

Account Manager | Manchester | Up to £30,000 Basic + Uncapped OTE \n A growing technology business is looking for an ambitious Account Manager to join its Manchester team. \n This is a fantastic opportunity for someone who enjoys building relationships and growing existing customer accounts rather than chasing cold new business. You'll manage a portfolio of clients, reconnect with dormant accounts, identify upsell opportunities, and help businesses adopt modern technology solutions. What you'll be doing:\n\n • \n Managing and developing a portfolio of existing customer accounts \n • \n Re-engaging inactive clients and identifying new revenue opportunities \n • \n Building long-term relationships through consultative account management \n • \n Selling a range of technology solutions including connectivity, cloud and communications \n • \n Preparing proposals, negotiating deals and closing business \n • \n Working closely with internal teams to deliver an excellent customer experience \nWhat they're looking for:\n\n • \n Experience in Account Management, Sales or Business Development \n • \n A consultative, relationship-led approach \n • \n Strong communication and negotiation skills \n • \n Confident managing multiple customer relationships \n • \n Experience within technology, telecoms or IT is beneficial but not essential \nWhat's on offer:\n\n • \n Up to £30,000 basic salary \n • \n Uncapped OTE \n • \n Manchester (Stretford office - 5 days per week) \n • \n Genuine progression opportunities \n • \n Existing customer accounts with plenty of growth potential \n\n If you're looking for a role where you can build long-term client relationships, maximise earning potential and develop your career within a growing business, I'd love to tell you more. Account Manager | Manchester | Up to £30,000 Basic + Uncapped OTE\n Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. \n To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Paid Social Account Manager\n Manchester | Hybrid Working | Permanent \n We're partnering with a leading international media agency to recruit a Paid Social Account Manager for their Manchester team. \n This is a fantastic opportunity to work with household-name brands, delivering best-in-class paid social campaigns across multiple platforms. Whether you're driving performance, building client relationships or exploring the latest platform innovations, you'll play a key role in delivering impactful digital strategies. \n If you're looking for an agency where you'll have genuine ownership, career progression and the opportunity to work alongside some of the industry's best talent, we'd love to hear from you. What You'll Be Doing\n As a Paid Social Account Manager, you'll be responsible for managing campaigns from planning through to optimisation, ensuring clients achieve outstanding results while identifying new opportunities for growth. \n Your responsibilities will include: \n\n • \n Managing paid social activity across platforms including Meta, TikTok, LinkedIn, Pinterest and Snapchat. \n • \n Developing campaign strategies that align with client objectives and business goals. \n • \n Monitoring performance, optimising campaigns and managing budgets to maximise ROI. \n • \n Producing insightful reports and presenting recommendations to clients and internal stakeholders. \n • \n Working collaboratively with planning, creative, analytics and activation teams to deliver integrated media campaigns. \n • \n Building strong client relationships and acting as a trusted day-to-day contact. \n • \n Keeping up to date with platform developments, industry trends and emerging best practice. \nAbout You\n You'll have experience managing paid social campaigns and be confident balancing client management with campaign delivery. \n We're looking for someone who has: \n\n • \n Previous experience in a Paid Social role, ideally within an agency environment. \n • \n Hands-on knowledge of Meta Ads Manager and other major paid social platforms. \n • \n Strong analytical skills with the ability to turn data into actionable insights. \n • \n Experience managing campaign budgets and delivering against performance KPIs. \n • \n Excellent organisational skills and the ability to manage multiple projects simultaneously. \n • \n Strong communication skills with a collaborative and proactive approach. \n\n Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website. \n Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. \n If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.

Your new company \n Hays are recruiting for a permanent client relationship manager based in Manchester City Centre. Our client is a growing and ambitious professional services organisation dedicated to delivering exceptional service and long-term value to its clients. Operating within a fast-paced environment, the business prides itself on accountability, efficiency, strong client relationships, and consistently delivering outstanding outcomes. Due to continued growth, they are seeking a proactive and commercially minded Client Relationship Manager to build and maintain strong client partnerships, ensuring an exceptional customer experience while identifying opportunities to further support clients' needs. \n This is a fully office-based role. \n Your new role \n As a Client Relationship Manager, you will act as the primary point of contact for a portfolio of clients, building trusted relationships and ensuring a consistently high level of service. You will work closely with clients to understand their requirements, proactively manage enquiries, and deliver solutions that strengthen long-term partnerships.This role would suit someone who thrives in a busy, client-focused environment, takes ownership of outcomes, and is passionate about delivering exceptional service while supporting business growth.Key Responsibilities \n\n • Build and maintain strong, long-term relationships with a number of clients.\n, • Act as the main point of contact for client enquiries, requests, and service-related matters.\n, • Conduct regular client reviews to understand business needs and identify opportunities for improvement.\n, • Ensure all client interactions are handled professionally, efficiently, and within agreed service standards.\n, • Manage a high volume of client communication via telephone, email, and virtual meetings.\n, • Resolve client queries and concerns promptly, escalating where necessary.\n, • Work collaboratively with internal departments to deliver effective solutions and excellent customer outcomes.\n, • Monitor client satisfaction levels and proactively address any areas for improvement.\n, • Identify opportunities to enhance client engagement, retention, and growth.\n, • Maintain accurate client records and management information.\n, • Support business development initiatives through referrals, cross-selling, and relationship expansion opportunities.\n, • Ensure compliance with company procedures and regulatory requirements.\n\n What you'll need to succeed \n\n • Previous experience in account management, customer success, or a client-facing role.\n, • Strong ability to build credibility and develop trusted client relationships.\n, • Excellent communication and interpersonal skills.\n, • Proven ability to manage multiple priorities within a fast-paced environment.\n, • Strong organisational skills and attention to detail.\n, • A proactive and solution-focused approach to problem-solving.\n, • Commercial awareness with the ability to identify opportunities to add value.\n, • Experience using CRM systems and Microsoft Office applications.\n, • Ability to work independently while contributing positively to a wider team.\n\n What you'll get in return \n\n • Competitive salary up to £40,000 depending on experience.\n, • Performance-related bonus scheme.\n, • Clear career progression opportunities.\n, • Ongoing professional development and training.\n, • Supportive and collaborative team culture.\n, • Modern Manchester office environment.\n, • Recognition and reward for high performance.\n, • Opportunity to join a growing and ambitious business with long-term career prospects.\n\n What you need to do now \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Portfolio are proud to be exclusively representing our HR Software & Employment Law client in their search for an Activation and Engagement Team Manager. You will manage a team of approx. 10 account managers who onboard new clients, introduce new products to clients and give unbeatable customer service. You will have experience in a similar industry, onboarding new clients, keeping engagement high and contributing to retention. Team leader experience is also required, monitoring performance, offering support and guidance in order to develop your people and all associated HR. If you are looking for a new challenge, please apply today and we'll be in touch! Job Summary: As an Activation & Engagement Onboarding Manager, you will be responsible for designing, implementing, and managing onboarding programs to ensure seamless integration of new customers, products, or services. Your primary goal will be to drive customer activation, engagement, and retention through effective onboarding strategies. Supporting team members in delivering high standard onboards to newly engaged clients as well as our established clients Working with and managing multiple teams within Activation & Engagement ensuring smooth transition through the client journey. Reporting to the Head of activation & Engagement. Day-to-day responsibilities include, but not limited to the below: Manage multiple teams from Activation to Engagement to ensure a smooth transition during the client journey Develop and guide the Activation Team to deliver minimum 80% activated clients. Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. Develop and execute comprehensive onboarding strategies to drive customer activation and engagement Collaborate with cross-functional teams to design and implement onboarding programs Create engaging content, including email campaigns, tutorials, and guides to support onboarding Analyse customer feedback and data to identify areas for improvement and optimize onboarding processes Manage and track key performance indicators (KPIs) to measure onboarding success within your team. Provide exceptional customer support and address customer concerns in a timely and professional manner Look at overall client cancelations and look at YOY reduction, with suggesting ways to improve. Improve client base logging in YOY, supporting with implementation of account manager models to support the client adoption and continuous engagement. Conduct monthly/Bi-annual team 1-1 and appraisals, and be able to give constructive feedback, and help coach team members in line with company development. Manage and track client journey and suggest and implement change to support adoption of the product and software. Be able to look at and report on daily / weekly / monthly KPI's and look at where improvement can be made team and department wide, In order to support the company yearly objectives. Requirements: Strong understanding of customer onboarding principles and best practices Excellent communication, project management, and analytical skills Ability to work in a fast-paced environment and prioritize multiple tasks Team management of 2 years Proficiency in CRM software and data analysis tools Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme* after probationary period On site Gym Bright Exchange perks 51976LF INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position

Job Description\n Join us as a Customer Service Team Leader - 12 Months Fixed Term Contract \n We’re looking for a passionate and driven individual to lead our Contributions team — someone who thrives on challenge, inspires others, and is excited to make a real impact. \n The Contributions team sits in our Client Services area and is responsible for a wide range of tasks, including: \n\n • Overseeing and processing Direct Debit instructions\n, • Processing cheque payments into accounts\n, • Refunds of contributions and subscriptions in line with HMRC guidance\n, • Investigating, updating and correcting ISA and LISA annual allowances\n\n What we’re looking for: \n We’re seeking someone who can bring energy, structure, and vision to the team. You’ll be: \n\n • Organised and proactive, with strong time-management skills to juggle priorities and keep the team on track.\n, • A strategic thinker, with a good grasp of CASS rules and the ability to spot trends and drive improvements.\n, • A planner, able to manage resources around shifting monthly deadlines.\n, • Confident and composed, especially when handling FTRs and complaints.\n, • A motivator, with a positive, can-do attitude and the ability to lift team morale.\n, • A mentor, who can spot potential and help others grow.\n, • A coach, comfortable giving constructive feedback and celebrating great performance.\n, • A change champion, who communicates updates clearly and positively.\n, • A role model, who consistently goes above and beyond for customers and colleagues.\n\n Your key responsibilities: \n As Team Leader, you’ll be at the heart of the team’s success. You’ll: \n\n • Manage and distribute workloads to meet SLAs and team goals.\n, • Deliver daily and monthly MI to track performance.\n, • Lead regular team meetings, 1:1s, and performance reviews.\n, • Coach and develop team members to deliver outstanding service.\n, • Keep processes up to date and aligned with company standards.\n, • Ensure full compliance with FCA regulations and report breaches promptly.\n, • Accurately log and report complaints and breaches.\n, • Collaborate with other teams to improve processes and customer experience.\n, • Monitor and escalate system/process issues.\n, • Oversee regular team tasks and support CASS audits.\n, • Assisting the Contributions Manager in any other areas as required\n\n Competence, knowledge and skills: \n\n • Financial administration experience including but not limited to SIPPs, ISAs and GIAs.\n, • Previous experiencing in leading a team either in a permanent role or stepping into a leadership role ad-hoc.\n, • Excellent customer service skills.\n, • High level of planning, organisation and time management.\n, • Ability to motivate the team.\n, • Proficiency with Microsoft Office programs, specifically Word and Excel.\n, • Enthusiastic and inquisitive with a ‘can do’ attitude.\n\n For internal applications, the closing date for this role will be 26 June 2026. \n About AJ Bell \n At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life. \n We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors. \n Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. \n We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026, a reflection of our supportive and collaborative culture. \n What we offer \n\n • Starting salary of 30,900 (depending on experience)\n, • 26 days holiday, increasing with service + buy/sell scheme \n, • 7% Pension with matched contributions\n, • Discretionary bonus scheme\n, • Share schemes (including free shares and BAYE)\n, • Health Cash Plan and discounted private healthcare\n, • Free onsite gym\n, • Enhanced family leave (subject to qualifying criteria)\n, • Travel and bike loan schemes\n, • Employee Assistance Programme\n\n Life at AJ Bell \n\n • Regular social events including summer and Christmas parties\n, • Learning and development opportunities tailored to you\n, • Casual dress code\n, • Friendly, supportive team environment\n\n Our ways of working \n We offer hybrid working, with a minimum of 60% of your working time per month spent in the office. \n For new starters, there’s an initial period of full-time office working to help you settle in and build relationships. \n Inclusion & diversity \n We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. \n We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential. \n If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you. Qualifications\n Additional Information\n \n

OUTBOUND CUSTOMER SUCCESS ADVISOR \n Salford - Parking onsite \n Monday- Friday (Fulltime in the office) \n 9am-5pm \n £13.33 per hour (£26k) \n ASAP - End of August (Possibility to be extended or taken on permanently for the right person) \n Are you ready to make a difference in the retail appliance industry? Our client is on the lookout for a dynamic and enthusiastic Outbound Customer Success Advisor to join their growing team at their head office in Salford! If you thrive in a high-volume call environment and enjoy helping customers succeed, we want to hear from you! \n What You'll Do: As a pivotal member of the team, your mission will be to connect with customers and enhance their experience with our client's Reward scheme. Here's what you can expect to do: \n\n • Engage Customers: Reach out to customers who have onboarded but haven't yet claimed their rewards, guiding them through the claims process with care and clarity.\n, • Support Onboarding: Assist customers who faced challenges during onboarding, diagnosing issues and ensuring they complete the process smoothly.\n, • Customer Satisfaction Checks: Follow up with customers who have recently had products installed to gauge their satisfaction with the product and service.\n, • Issue Logging: Identify and log any concerns raised, escalating issues as needed to ensure prompt resolutions.\n, • Quote Progression: Contact customers who have requested quotes but haven't provided necessary information to move forward.\n, • Follow-Up: Reconnect with customers who haven't responded to previous requests for additional information.\n, • Remove Blockers: Work diligently to eliminate any obstacles in the quoting process, striving to convert more inquiries into booked and paid installations.\n, • Record Keeping: Maintain accurate records of all calls, outcomes and customer interactions in the CRM system.\n, • Feedback Loop: Collaborate closely with the Customer Service Manager to report common issues or trends.\n, • Brand Representation: Always represent the company professionally, reflecting brand values and building customer trust.\n\n What We're Looking For: To succeed in this role, you should possess the following qualities: \n\n • Rapport Builder: An ability to connect quickly with customers and maintain a friendly telephone manner.\n, • Problem Solver: A keen mindset for identifying key issues and offering effective resolutions.\n, • Efficient Worker: An organised and conscientious approach to managing multiple call types throughout your day.\n, • Tech-Savvy: Basic IT literacy to effectively utilise CRM systems and tools.\n\n Performance Measures: Your success will be measured by: \n\n • The number of successfully completed calls leading to customer onboarding.\n, • The number of quotes progressed to booked and paid.\n, • Call volume and quality against set targets.\n, • The number of 4- and 5-star customer reviews generated as a result of your outbound efforts.\n\n Apply Now! \n Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Accounting Practice - Audit Manager \n £50,000 \n Manchester + Flexible Working (Hybrid & Flexi-time options) \n Permanent position \n Please note: This position does NOT offer Sponsorship \n \n About the Practice \n This specialist accountancy firm is dedicated to supporting organisations with expert advice across tax, accounts, payroll, pensions, and business growth. An accountant should be excited to join because it offers the opportunity to develop valuable sector-specific expertise, work closely with a diverse client base, and make a real impact through trusted advisory services while benefiting from strong professional development and career progression opportunities. \n \n Role Overview \n We are working with our client to identify a highly experienced Audit Manager to join their team in the vibrant Manchester City Centre. This role involves managing a portfolio of audit clients with fees of at least £400K per annum, ensuring all assignments are delivered on time, within budget, and adhere to the required technical and quality standards. \n The successful candidate will take full responsibility for the operational management of audit engagements, including planning, execution, review, and completion. They will ensure audit files are prepared in accordance with International Standards on Auditing (ISAs) and are of an appropriate standard for Senior Managers and RI review. Additionally, the role involves managing budgets and fee targets on individual assignments, proactively identifying and addressing potential issues to optimise service delivery and client satisfaction. \n \n Ideal Experience \n\n • Proven experience managing a portfolio of audit clients with fees of at least £400K annually\n, • Strong background within a traditional accounting or audit firm\n, • Exceptional knowledge of International Standards on Auditing (ISAs)\n, • Ability to deliver high-quality work on time and within budget\n, • Experience in planning, executing, reviewing, and completing audit engagements\n, • Capable of managing budgets and fee targets proactively\n, • Committed to maintaining high professional and technical standards\n\n \n The role offers the opportunity to work in a dynamic environment within a reputable firm that values professional development. \n The successful candidate will benefit from a competitive salary package, ongoing career growth prospects, and the chance to lead and develop a key team in Manchester. Our client is committed to supporting their staff with a collaborative culture and excellent benefits, making this an excellent opportunity for those looking to elevate their career within a well-established and forward-thinking organisation. \n INDFF

Regional Sales Manager - Foodservice Midlands & North England £45,000 - £55,000 per annum + Car/Allowance & Bonus \n Are you a driven Regional Sales Manager with experience selling into the foodservice sector? Do you enjoy developing new business whilst nurturing key customer relationships? \n An exciting opportunity has arisen to join a market-leading distribution business supplying into the foodservice sector. With over two decades of sustained growth, the business has established itself as a trusted partner to thousands of foodservice operators across the UK. \n The Role \n This is a commercially focused role with an 80/20 split between business development and account management, making it ideal for someone who enjoys identifying and securing new opportunities whilst maintaining strong relationships with an established customer base. \n You'll be responsible for driving profitable growth across your territory by introducing new products, winning new customers and maximising opportunities within existing accounts. \n While you'll inherit a well-established portfolio, the emphasis is on expanding market share and developing new customer relationships across a high-potential territory. \n About You \n We're looking for an ambitious and commercially minded sales professional who thrives in a field-based role and enjoys building long-term customer partnerships. \n You'll ideally have: \n\n • A proven sales background within foodservice, hospitality or catering supplies\n, • Experience within food packaging, catering disposables or foodservice distribution\n, • Strong knowledge of the Midlands and Northern England marketplace\n, • A successful track record of winning new business while managing existing accounts\n, • Excellent relationship-building and negotiation skills\n, • Strong commercial awareness and a results-driven approach\n, • The ability to manage a large geographical territory effectively and independently\n\n If you're looking for your next challenge with a market-leading supplier to the foodservice industry, we'd love to hear from you. \n About Cast UK \n Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit .

Account Manager \n £35,000 Basic + Uncapped Commission (OTE £60,000+) \n Fully Remote | UK Travel | Monday-Friday | 37.5 Hours \n Are you an Account Manager who enjoys growing relationships rather than constantly chasing new business? \n We're working with an established UK software provider that has been delivering business-critical SaaS solutions for over 25 years. Following significant investment and continued growth, they're looking to appoint an Account Manager to manage and develop an existing portfolio of customers across the UK. \n This isn't a cold-calling role. \n You'll inherit an established client base and focus on building relationships, retaining customers and identifying opportunities to increase revenue through additional products and services. \n The Opportunity for an Account Manager \n This is a genuine opportunity to join a growing software business where you'll have ownership of your own portfolio and the autonomy to manage it as if it were your own business. \n You'll work closely with clients across HR, Operations, Payroll, Finance and IT, becoming a trusted advisor whilst working alongside internal marketing, customer success and product teams to maximise growth. \n The business has an excellent culture, encourages personal development and offers clear opportunities for progression as it continues to expand. \n The Role of Account Manager \n\n • Manage and develop an existing portfolio of B2B customers across the UK.\n, • Build long-term relationships with key stakeholders.\n, • Identify opportunities to upsell and cross-sell additional software solutions.\n, • Conduct regular account reviews and commercial meetings via Teams and face-to-face.\n, • Prepare proposals, negotiate commercial agreements and close additional business.\n, • Work closely with internal teams to ensure outstanding customer experience.\n, • Maintain accurate CRM records and pipeline forecasts.\n, • Manage your own diary with the flexibility of a fully remote role.\n\n What We're Looking For In An Account Manager \n We're open to speaking with candidates from a variety of backgrounds, including SaaS, technology, HR software, payroll, telecoms or any consultative account management environment. \n Ideally you'll have: \n\n • Around 1-3 years' experience within Account Management, Customer Success or B2B Sales.\n, • A track record of growing customer accounts through relationship management.\n, • Excellent communication and stakeholder management skills.\n, • Commercial awareness and a consultative sales style.\n, • Experience using CRM systems.\n, • A full UK driving licence and willingness to travel to customer sites when required.\n\n Previous software or SaaS experience would be advantageous but isn't essential. \n Salary & Benefits \n\n • £35,000 basic salary\n, • Uncapped commission (OTE £60,000+)\n, • Fully remote working\n, • Flexible working hours (37.5 hours per week)\n, • 23 days holiday, increasing with service\n, • Holiday purchase scheme\n, • Company pension\n, • Life assurance\n, • Employee Assistance Programme\n, • Health & wellbeing benefits\n, • Cycle to Work Scheme\n, • Paid volunteering day\n, • Ongoing training and career development\n\n If you're looking for a role where you can genuinely build relationships, take ownership of your accounts and work for a growing technology business with an excellent reputation, we'd love to hear from you. \n

Client Services Contact Centre Representative – Manchester \n \n Atrium EMEA are looking for several Client Services Contact Centre Representatives to support a client in Manchester. You will be working in a call centre/contact centre environment, providing excellent client services, whilst processing a high volume of calls. Onsite role 4 days a week and 1 day remote. 12mths FTC/ PAYE. \n Essential: \n\n • Previous experience in providing excellent customer and client services\n, • Able to process a high volume of calls each day\n, • Accurate data entry into databases and call logging software\n, • Liaise with internal teams to resolve queries\n, • Financial services/Insurance sector experience\n, • Previous experience working in a busy environment, with tight deadlines\n, • Good attention to detail and data precision\n, • Any knowledge across financial reports, trade data, wealth, securities, trade processing and reconciliation/reconciling data – helpful\n, • A willingness to build skills across various levels of experience within the operations function.\n, • An openness to career advancement through continuous learning and team rotation opportunities.\n\n Click Apply now/contact Lianne to be considered for the Client Services Contact Centre Representative – Manchester role

Account Manager£28,000 - £30,000 + uncapped commission (£25k OTE) | Stretford, Manchester | Full-time, Office-based \n Are you a driven Account Manager with a track record of juggling a high-volume client base and hitting target? This could be your next move. \n Our client, an established managed services provider in cyber security, communications and connectivity, is looking for an Account Manager to join their Manchester team. You'll take on a portfolio of 300-500 accounts, reigniting relationships with clients who've lost touch with the business and turning them into long-term partnerships. \n What you'll be doing: \n\n • Re-engaging dormant or unmanaged accounts and rebuilding trust\n, • Spotting and closing upsell/cross-sell opportunities across a broad product range\n, • Guiding clients through the move from legacy systems to connectivity, VoIP, cloud and security solutions\n, • Keeping the CRM accurate and your pipeline forecastable\n, • Presenting proposals, negotiating, and closing deals\n\n What we're looking for: B2B sales experience managing a high volume of accounts, comfort with high-volume outbound calling, strong CRM and forecasting skills with a proven track record of hitting target, and the right habits for managing a busy portfolio. Tech or telecoms background is a nice-to-have, not essential. \n Interested? Apply now to find out more. \n This vacancy is being advertised by a recruitment agency. By applying, you consent to your data being processed in line with GDPR for the purposes of recruitment. Your information will be handled securely and will not be shared without your permission.

Account Manager \n Manchester \n £40,000 - £45,000 + Bonuses + Commission (OTE £57,000+) + Remote Working + Technical Training + Private Healthcare + Holidays + Career Progression + Industry-Leading Pension + Company Car Immediate Start \n Join an industry-leading laboratory equipment business as an Account Manager and develop your career with a company renowned for innovation, technical excellence, and inves... \n \n \n \n ZIPC1_UKTJ

Mpeople Recruitment have a fantastic opportunity available for an experienced Customer Service Administrator based in Walkden. \n\n • Role: Customer Service Administrator \n, • Location: Walkden, fully office based\n, • Salary: 26k – 30k (DOE)\n, • Hours: 8:00am to 4:00pm, Monday to Friday, with availability to work half day Saturdays (8:00am – 1:00pm)\n\n Responsibilities will include: \n\n • Answering inbound customer enquiries by telephone and email.\n, • Preparing and processing customer quotations.\n, • Greeting customers visiting the showroom/site and providing excellent customer service.\n, • Building and maintaining strong customer and supplier relationships.\n, • Processing orders accurately using internal systems.\n, • Working closely with colleagues to ensure customer expectations are met.\n, • Developing a strong knowledge of the company’s products, systems, business and processes.\n, • Working with management to identify opportunities to improve customer service and internal processes.\n\n We’re looking for someone who: \n\n • Is proactive, self-motivated and able to use their own initiative.\n, • Is flexible and willing to support the team during busy periods, including Saturday working and additional hours when required.\n, • Has excellent customer service, communication and interpersonal skills.\n, • Is confident using computer systems and able to learn new software quickly.\n, • Has a good level of maths with the ability to work accurately with measurements.\n, • Enjoys working as part of a team and is willing to go the extra mile to support colleagues and the needs of the business. \n, • Is keen to develop their skills and knowledge within the business.\n\n Benefits: \n\n • 23 days annual leave plus bank holidays.\n, • Free on-site parking.\n, • Full training and ongoing support.\n, • Genuine opportunities for career progression as the business continues to grow.\n, • Potential overtime available.\n\n Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.

Are you a natural leader who brings energy, positivity, and a genuine passion for customer experience? Do you have a track record of motivating sales and service teams to deliver results? This could be the role for you. \n We're recruiting on behalf of a highly respected, nationally recognised service business — one with real heritage, a strong brand, and a culture that genuinely puts the customer at the heart of everything it does. \n The Role \n This is a sales-biased leadership role with a customer service soul. You'll be managing a close-knit North West team — two Sales Estimators and a small group of on-site Move Managers — responsible for handling all moving enquiries across the region, from first contact through to completion. \n House moving is one of the most stressful events in a person's life. Your team takes that stress away. Your job is to make sure they're doing it brilliantly, consistently, and with genuine care — while hitting commercial targets and driving the business forward. \n What You'll Be Doing \n\n • Leading, coaching, and motivating a small, high-performing sales and customer service team\n, • Driving pipeline performance and revenue through hands-on team management\n, • Ensuring every customer touchpoint delivers an exceptional experience\n, • Monitoring KPIs, identifying trends, and implementing improvements\n, • Handling escalated queries and keeping service quality front and centre\n, • Supporting recruitment, onboarding, and ongoing team development\n, • Reporting on performance and collaborating with operational colleagues\n\n What We're Looking For \n Industry experience in removals isn't required — this is about the right person and the right personality. If you have led a team of coordinators, sales consultants, customer service or admin staff in any service-led environment, we want to hear from you. \n You'll be: \n\n • Sales-driven, commercially sharp, and target-focused\n, • A motivator — someone with a skip in their step who brings the best out of others\n, • Customer-obsessed, with a genuine understanding of the customer journey\n, • Calm under pressure, solutions-focused, and a strong communicator\n, • Experienced using CRM systems and comfortable working with data and reporting\n\n The Package \n\n • £40,000 basic salary\n, • £4,000 car allowance\n, • Quarterly performance bonus\n, • Pension, employee assistance programme, staff discounts, and additional benefits\n, • Real growth opportunity — this is a role with a future\n\n

Do you have experience leading a sales team within the service industry? Do you enjoy working with a team to implement a positive and inclusive work environment? If you're experienced in leading a team to success then we want to speak with you about this sales and customer service manager role we have! We're working with a brand who are recognised across the globe. They are the largest global migration, removals and storage business in the world! Benefits for Sales and Customer Service Manager Employee Assistance Programme - EAP (supports our employees’ wellbeing on many issues both in and out of work) Excellent bonus potential Health & Fitness Discount Vouchers Cycle to Work Scheme Free Staff Parking 25 days holiday Birthday Voucher Christmas Voucher Dress Down Fridays Staff Rewards Voucher Scheme based on performance Staff Referral Scheme Paid time off for volunteering Eye care vouchers Free Flu Vaccination Pension contributions after 3 months service Duties for Sales and Customer Service Manager Lead, motivate, and develop the sales and customer service teams to achieve individual and company targets. Drive sales performance through effective pipeline management, coaching, and customer engagement strategies. Ensure exceptional customer service standards are maintained across all customer touchpoints. Monitor and improve customer satisfaction metrics, response times, and service quality. Handle escalated customer queries and complaints professionally and efficiently. Analyse sales and service data to identify trends, opportunities, and areas for improvement. Collaborate with operational teams to ensure smooth service delivery and customer satisfaction. Implement processes to improve efficiency, productivity, and customer experience. Support recruitment, onboarding, and ongoing training of team members. Prepare regular performance reports. This Sales and Customer Service Manager role is a full time, permanent role due to start asap

Job Title: Customer Support Specialist \n Salary: £28,000 \n Location: Denton \n Type: Full-time, Permanent, Office-Based \n Hours: Mon-Fri, 08:30 - 17:00 \n \n About the Company \n This is an exciting opportunity to join a well-established and respected leader in the UK kitchen and bedroom industry. With over three decades of experience, they are known for their commitment to quality, innovation, and exceptional customer service. Their collaborative culture and focus on employee development make them a fantastic place to build a long-term career. \n \n The Role \n As a Customer Support Specialist, you will play a key role in delivering outstanding service within a fast-paced environment. You’ll be responsible for processing customer orders, resolving queries, and supporting key account activities to ensure a seamless experience for trade customers. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities effectively. \n \n Key Responsibilities \n Process customer orders accurately and efficiently \n Handle incoming and outgoing calls to support customer needs \n Manage backorders and delays, keeping customers informed \n Respond to queries via the CRM system and maintain accurate case updates \n Assist the wider team with complex investigations and escalations \n Handle customer complaints and aftersales issues promptly \n Process payments and replacement orders where required \n Liaise with internal teams to resolve service issues \n Make cost-effective decisions for customer resolutions under guidance \n Support upselling and quote follow-ups \n Inspect returned goods for credit when necessary \n Work towards achieving KPIs and departmental objectives \n \n What We’re Looking For \n Passion for delivering excellent customer service \n Strong problem-solving skills and ability to resolve conflicts \n Excellent communication skills, both verbal and written \n Ability to multitask and prioritise in a busy environment \n Proficiency in Microsoft Office (Excel and Word) \n A proactive attitude and willingness to learn \n Previous experience in a similar customer-facing role \n Experience in customer service or administration \n GCSE level education or above \n Strong organisational and time management skills \n \n Benefits \n Competitive salary and performance incentives \n 24 days holiday plus bank holidays and Christmas closedown \n Opportunities for professional growth and development \n Supportive and collaborative team environment \n Modern, spacious workplace with wellness initiatives \n Staff discounts, saving schemes, and engaging social events

Field Based Sales Account Manager About The Role\n We’re looking for a driven, field-based sales professional to take ownership of a defined territory within the construction industry. \n In this role, you’ll build credibility as a trusted partner, visiting customers in person and on-site to position solutions that improve productivity, solve challenges and create meaningful impact with every interaction. \n We’re looking for individuals with experience in a B2B sales role, strong commercial instincts, a hands-on mindset and the drive to learn. Full training and support will be provided to help you build your technical knowledge and succeed in the role. \n You’ll manage established customer relationships while actively identifying and developing new business opportunities across a defined region, including Hereford, Worcester and the surrounding areas. \n As a full-time field-based role, you'll need strong organisation and time management skills to effectively plan customer visits, manage your territory and maximise opportunities. What You'll do\n Take ownership of your territory, planning and managing your diary to maximise time with customers through regular visits to sites and business locations across your region. \n Proactively identify and develop new business opportunities through prospecting, cold approaches, pipeline management and consistent follow-up activity. \n Build strong relationships with existing customers, developing accounts and delivering an exceptional customer experience at every stage of the partnership. \n Continue your professional development by building product knowledge, staying informed on market trends and bringing a positive, solution-focused approach to every customer interaction. What You’ll Bring\n This role is ideal for someone with strong sales fundamentals who is looking to step into a more technical, consultative environment with clear support and progression, however typically you will need; \n\n • Experience in a B2B customer facing sales role, with strong ownership skills to deliver outcomes.\n, • Confident and persistent in unlocking new business opportunities, with a natural tendency to follow up and see opportunities through\n, • Excellent organisational skills to plan your visits efficiently, work independently in the territory managing your time and priorities effectively.\n, • Resilience and adaptability, with the confidence to engage with stakeholders at all levels—from Site Operators to Managing Directors.\n, • A solution-oriented approach, with the ability to uncover customer pain points and present tailored, value-driven solutions.\n, • A natural sense of drive, curiosity, and self-motivation to succeed, learn, and grow.\n\n Non Negotiable; \n\n • UK driving licence with no more than 6 points.\n\n Please note: Due to minimum salary thresholds, this role does not qualify for visa sponsorship as per Home Office guidelines What’s In It for You\n We really value our people and we've worked hard to develop a reward package that reflects this. \n Some of our benefits include: \n\n • A competitive base salary and uncapped bonus potential.\n, • Company vehicle and a fuel/charging card.\n, • Extensive onboarding and training process and companywide events in Manchester.\n, • 33 days holiday (inc. Bank Holidays) plus paid days off for great moments in life - your birthday, moving home, getting married and moments where you may need more support – fertility treatment, neonatal birth, home emergency day.\n, • You also have the opportunity to buy additional leave days each year.\n, • Private healthcare, life insurance and wellbeing support.\n, • 6% pension contribution.\nWhy Hilti\n Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork. Commitment to Inclusion\n At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together. \n 1. We are committed to having all applications reviewed by a human and while nobody is infallible, we stand by our people centric approach to everything we do \n 1. Once you submit your application you can expect to receive automated notifications from our system (triggered by our recruiting team) \n 1. Applications that do not make it to the interview stage (with a hiring manager) will not receive personalized feedback. \n 1. Our end-to-end recruitment process (including evaluation time and interviews) may last between 3 and 6 weeks. You can expect to hear back from us within 2-3 weeks (on average) regardless of outcome \n 1. We wish you the best in your application process. Check out our career frequently asked questions for application and interview tips.

Our client Oldham Council is looking for a Personal Advisor to join their Leaving care service. \n Job Purpose: \n Working as part of a team undertaking direct work with children and families, to promote and safeguard their welfare, in accordance with their appropriate plans and strategies. \n To work with young people aged 16 yrs - 25 yrs who are or have been looked after or accommodated by a Local Authority in order to assist them to live an independent life in their community \n Working in an anti-oppressive way and ensuring equality of opportunity to ensure that young people receive appropriate levels of support \n Key Tasks: \n\n • To carry out the responsibilities and duties for looked after children in line with the Children (Leaving Care) Act 2000 and 1989 Children Act whilst also act as an advocate for young people.\n, • To work with young people to ensure that their views and wishes are taken into account when developing Pathway Plans whilst maintaining regular contact with young people as required under the Children (Leaving Care) Act, 2000.\n, • To contribute and participate in the delivery of a duty system within the service Monday to Friday.\n, • To promote the involvement of young people in all aspects of service delivery and pathway planning and also develop and maintain relationships with young people who are or have been looked after.\n, • To engage with internal and external organisations as required to encourage and secure permanence in accommodation, education, employment and training and health to enhance young people's outcomes and target those young people who are classed as difficult to engage and hard to reach in order to improve their life chances (ie those who are NEET).\n, • To continue to implement and review accordingly individual pathway plans for young people in partnership with young people and other agencies to ensure an appropriate service is delivered to meet assessed needs and risks.\n, • To ensure files and records are accurately maintained, reflecting partnerships with families, in accordance with Council policies and procedures. Information should be appropriately shared with other professionals. This should include co-ordination, planning and review of pathway plans and to ensure young people receive sufficient financial support, develop independence skills and are supported where necessary in their progression to higher education and/or employment.\n\n Benefits of working with Remedy \n\n • A personal one-one service from your highly experienced dedicated consultant.\n, • Top tier supplier across London giving us first access to jobs\n, • Referral bonus - up to £250* per person placed.\n, • Double payrolls each week.\n\n \n *Terms & Conditions apply \n You will be required to fully register with Remedy for all locum positions. \n Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.

Contract Role – Client Services Representative (Investment Services) - Contact Centre – Manchester/Hybrid – 12 months initial – Inside IR35 PAYE \n \n Role Overview: \n\n • Job Title: Client Services Representative (Investment Services) - Contact Centre\n, • Location: Hybrid – 4 days onsite per week in Manchester\n, • Weekly rotating shifts between 8:30am and 6:00pm\n, • Contract Type: Contract \n, • Duration: 12months initial \n, • Rate: £25.11 per hour (inclusive of holiday pay)\n\n \n Key Responsibilities & Performance Expectations \n\n • Act as the primary point of contact for shareholder enquiries across phone, email, web chat, and written correspondence. The role is predominantly phone-based, with time split between live client interaction and independent case investigation.\n, • Deliver a consistently high-quality service in a fast-paced environment, managing client conversations confidently while working to demanding productivity and quality targets.\n, • Execute telephone trades accurately and efficiently, strictly in line with client instructions, regulatory requirements, and documented procedures.\n, • Handle both straightforward and complex shareholder queries, providing clear, confident technical support and taking ownership of issues through to resolution.\n, • Investigate discrepancies and errors on shareholder accounts and statements, applying sound judgement, attention to detail, and structured problem-solving.\n, • Drive first-point-of-contact resolution wherever possible, escalating only when required and retaining ownership until full closure.\n, • Proactively manage daily open cases, ensuring timely follow-up, accurate outcomes, and strong client experience.\n, • Take full accountability for the quality, accuracy, and completion of all work, with performance measured across productivity, quality, and client outcomes.\n, • Operate effectively across multiple management companies, adapting quickly to different processes, products, and service expectations.\n, • Demonstrate a continuous improvement mindset, identifying opportunities to improve service delivery, efficiency, and client experience.\n\n Experience & Capability \n\n • Experience in a client service or contact centre environment is essential.\n, • Comfortable operating in a performance-driven, regulated environment with clear standards and expectations.\n, • Confident working independently, managing workload under pressure, and making informed decisions.\n, • Strong written and verbal communication skills across multiple channels.\n, • Educated to secondary school level with equivalent experience.\n\n \n Please feel free to contact myself – Daisy Nguyen at Gibbs Consulting/Atrium UK for a confidential chat to know more details about the role. \n \n Please also note: Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Your new companyHays are recruiting for a permanent Customer Service Administrator based in Oldham. You will be joining a well-established and highly regarded organisation operating within a fast-paced industry.Your new roleAs a Customer Service Administrator, you will play a key role in supporting day-to-day operations and ensuring an excellent customer experience. Acting as a central point of contact, you will handle a variety of administrative and customer service tasks in a busy office environment.Your responsibilities will include: \n\n • Managing incoming calls and emails from customers in a professional and timely manner\n, • Processing orders, bookings, and service requests accurately\n, • Updating internal systems with customer and job information\n, • Liaising with internal teams to coordinate service delivery\n, • Resolving customer queries and escalating issues where required\n, • Supporting the wider team with general administrative duties\n\n What you'll need to succeedTo be successful in this role, you will be highly organised, customer-focused, and comfortable working in a fast-paced environment.You will ideally have: \n\n • Previous experience in a customer service administrative role\n, • Strong communication skills, both written and verbal\n, • Good attention to detail and organisational skills\n, • Confidence using Microsoft Office and internal systems\n, • The ability to manage multiple tasks and prioritise workload effectively\n, • A proactive and positive approach to work\n\n What you'll get in return \n\n • A competitive salary between £27,000 - £30,000\n, • Ongoing training and development opportunities\n, • A supportive and friendly team environment\n, • The chance to work for a stable and growing organisation\n, • A comprehensive benefits package\n\n What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Client Relationship ManagerSalary: £35,000 - £40,000 + Bonus (OTE £60,000-£65,000)Location: Manchester City Centre - Fully Office BasedContract: PermHours: Mon-Thur (09:00-17:30) Fri (09:00-17:00) \n \n Build relationships. Make a difference. Grow your career. \n We're working with one of the UK's fastest-growing financial planning businesses, helping make expert financial advice accessible to everyone. \n This is an exciting opportunity to join a business that's investing heavily in its people. You'll receive full training, support towards professional qualifications and clear career progression, all while working in a collaborative, high-performing team. \n If you enjoy building relationships, thrive in a client-facing environment and want a role where you can genuinely help people, we'd love to hear from you. \n The Role \n As a Client Relationship Manager, you'll be the first point of contact for clients, guiding them through their financial planning journey and ensuring they receive an outstanding experience from start to finish. \n Working closely with Financial Advisers, you'll build trusted relationships, coordinate appointments and keep clients informed every step of the way. You'll also identify opportunities, overcome objections confidently and help clients feel comfortable making important financial decisions. \n Key Responsibilities \n\n • Be the first point of contact for new and existing clients.\n, • Build strong, long-lasting client relationships.\n, • Guide clients through the financial planning process.\n, • Arrange appointments with Financial Advisers.\n, • Keep clients updated throughout their journey.\n, • Work closely with advisers and internal teams to deliver an excellent client experience.\n, • Manage a busy workload while maintaining accuracy and attention to detail.\n, • Handle objections confidently and convert opportunities.\n, • Ensure all client information is managed professionally and confidentially.\n\n About You \n We're looking for someone who enjoys working with people and has experience in a client-facing role. \n You'll ideally have: \n\n • Experience in account management, client relationship management or sales.\n, • Excellent communication skills, both over the phone and by email.\n, • A confident, professional and personable approach.\n, • Strong organisational skills with the ability to manage multiple priorities.\n, • Experience working in a fast-paced environment.\n, • A commercial mindset with the confidence to identify and convert opportunities.\n, • A positive attitude and a genuine desire to deliver excellent customer service.\n\n What's in it for you? \n\n • £35,000-£40,000 basic salary\n, • Monthly bonus with realistic OTE of £60,000-£65,000\n, • Private healthcare\n, • Profit share scheme\n, • 8% employer pension contribution\n, • Death in service cover\n, • Fully funded professional qualifications\n, • Ongoing training and genuine career progression\n, • Modern Manchester City Centre offices\n\n If you're interested in the role, then please apply below. \n Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Client Services Representative – Transfer Agency / Investment Services \n Manchester | 12-month contract | PAYE \n This is a contact centre role within a regulated financial services environment, supporting shareholder enquiries and investment services activity. \n Role details \n Job Title: Client Services Representative – Transfer Agency / Investment Services \n Location: Manchester \n Working pattern: Hybrid - 4 days onsite per week \n Contract: 12 months initial \n Rate:£25.11 per hour including holiday pay / £21.83 PAYE per hour \n Hours: Shift pattern between 8:30am – 6:00pm \n Training: Structured 4-week Transfer Agency training programme \n Important to note \n This is a predominantly phone-based contact centre role. \n You must be comfortable with: \n\n • Handling a high volume of shareholder/client calls\n, • Working across phone, email, webchat and written correspondence\n, • Working 4 days per week onsite in Manchester\n, • Shift patterns between 8:30am and 6:00pm\n, • A rota-based working pattern, including a rotating WFH day\n, • Working to quality, productivity and client outcome targets\n, • Completing a detailed 4-week training programme\n\n Once experienced, there may be some off-call casework, but the role should still be viewed as a call-centre-led client services position. \n What you’ll be doing \n You’ll act as a first point of contact for shareholder enquiries, supporting clients with account queries, trade-related requests, case investigations and issue resolution. \n Responsibilities include: \n\n • Handling shareholder enquiries across phone, email, webchat and written correspondence\n, • Executing telephone trades in line with client instructions and procedures\n, • Investigating account and statement discrepancies\n, • Managing open cases through to resolution\n, • Providing clear, confident and professional client support\n, • Working across multiple management companies and processes\n, • Escalating issues where required while maintaining ownership\n, • Delivering accurate work in a regulated, target-driven environment\n\n Ideal background \n This role would suit candidates with experience in: \n\n • Contact centre / call centre\n, • Financial services customer support\n, • Banking customer service\n, • Investment platform client services\n, • Shareholder services\n, • Transfer agency\n, • Pensions / wealth / insurance customer support\n, • Regulated case handling\n, • Payments or account servicing\n\n Key requirements \n\n • Previous client service or contact centre experience\n, • Comfortable in a phone-based role\n, • Strong written and verbal communication skills\n, • Good attention to detail\n, • Able to work under pressure and meet targets\n, • Comfortable working in a regulated environment\n, • Able to work 4 days onsite in Manchester\n, • Open to a 12-month contract\n

Customer Service Advisor (Private Medical) Manchester - university area £30,000 per annum Shift pattern: 8-4.30 / 9.30 - 6 - Monday - Friday Applicants must be able to do both shifts Office based Are you ready to make a difference in the healthcare sector? Our client, a leading organisation in patient care, is on the lookout for a dedicated Customer Service Advisor to join their dynamic team in Manchester. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, this role is for you! What You'll Do: As a vital part of the Administration Team, you will be the first point of contact for patients, providing support and guidance. Your key responsibilities will include: Call Handling & Patient Support:- Answer incoming calls professionally and empathetically. - Respond to patient inquiries with clear and accurate information. - Handle sensitive situations with discretion and professionalism. - Manage high call volumes while remaining calm and efficient. Appointment Management:- Book, amend, and cancel patient appointments following procedures. - Prioritise urgent cases appropriately and provide detailed information about services and procedures. - Maintain accurate records of call details and outcomes. Confidentiality & Compliance:- Uphold strict patient confidentiality in line with GDPR. - Follow policies related to data protection and information governance. Who You Are: We are looking for someone who embodies professionalism and compassion. The ideal candidate will possess: Previous experience in call handling or a customer service role, preferably within healthcare. Excellent communication and listening skills. The ability to stay calm under pressure while multi-tasking. Strong ICT skills and experience with data inputting. Empathy and professionalism in all interactions.What We Offer: Joining our client means you'll enjoy a rewarding work environment and excellent benefits, including: Annual Leave: 25 days plus Bank Holidays. Overtime & TOIL: Opportunities available. Health Cover: Private health cover after a 6-month probation. Pension Scheme: Employee pension contributions. Birthday Day Off: Celebrate your special day! Employee Assistance Programme: Support when you need it. Bike2Work Scheme: Get active and save on commuting.Additional Requirements: Willingness to undertake an Enhanced DBS check. Right to work in the UK. Flexibility to work occasional out-of-hours, including weekends.If this sounds like the role for you send your CV to (url removed) or call (phone number removed) for further information Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Customer Service Officer \n\n • Job Type: Temporary Part-time, Hybrid\n, • Location: Manchester, M15 5GX\n, • Duration: Till 31/03/2027\n, • Pay: £151.93 per hour PAYE\n, • Working Hours: Saturday 10:00am - 8:00pm and Sunday 12.30pm - 8.00pm each week\n\n Manchester City Council are seeking an Emergency Response Coordinator to serve as the first point of contact for statutory emergency services and handle various emergency situations. This role is crucial in managing responses to major incidents, extreme weather events, and other emergencies within the city. The successful candidate will be passionate about delivering exceptional customer service and must be prepared to work in a dynamic, fast-paced environment. \n Day-to-day of the role: \n\n • Act as the first point of contact for statutory emergency services including police, ambulance services, hospitals, and other stakeholders.\n, • Handle calls for the Emergency Control Team (ECT), dealing with major city incidents such as civil contingencies, fires, and road traffic incidents.\n, • Manage Housing Emergency Repairs (HERO) contacts, ensuring timely and effective response to housing repair emergencies.\n, • Provide initial response and coordination for social care emergencies, including child protection issues, homelessness, mental health assessments, and safeguarding.\n, • Work closely with team leaders and undergo comprehensive training in all aspects of social care, transitioning to Out of Hours shifts based on skill competency and team leader assessment.\n, • Maintain high standards of customer service, ensuring a positive experience for all residents, stakeholders, and partners.\n\n Required Skills & Qualifications: \n\n • Ability to handle both written and telephone communications effectively.\n, • Must have a suitable, private environment for working from home.\n, • Strong interpersonal skills and the ability to work effectively in a team.\n, • Resilience and flexibility to manage emergency situations effectively.\n, • Passion for delivering excellent customer service.\n, • Training will be provided, so willingness to learn and adapt is crucial.\n\n If you are interested in this role, please apply using your latest CV! and a Reed Consultant will be in touch! \n