Customer Service Administrator
hace 16 días
Alton
Customer Services Administrator \n Location: Hampshire AreaJob Type: Full-Time, PermanentSalary:£26,227.50 per annum \n About the Role \n An exciting opportunity has arisen for a Customer Services Administrator to join a growing and customer-focused organisation. This role plays a key part in supporting the Customer Services function, ensuring customer enquiries, service requests and administrative tasks are handled efficiently and professionally. \n The successful candidate will be highly organised, customer-focused and confident communicating with both customers and external suppliers. \n Working Hours & Benefits \n\n • Monday to Friday\n, • 8:30am – 5:00pm\n, • Hybrid working available following successful completion of training\n \n, • Work from home on Mondays and Fridays\n, • Office-based Tuesday to Thursday\n \n, • Competitive benefits package\n, • Supportive and collaborative working environment\n\n Key Responsibilities \n Customer Support \n\n • Provide regular updates to customers regarding deliveries, collections and service requests.\n, • Maintain accurate records of customer interactions and service tickets.\n, • Ensure customers receive timely communication and resolutions to their enquiries.\n, • Assist in managing customer expectations and delivering a high level of customer service.\n\n Supplier & Vendor Coordination \n\n • Liaise with external suppliers and service providers to obtain updates on deliveries and collections.\n, • Monitor outstanding actions and follow up to ensure commitments are met.\n, • Escalate any service issues where appropriate and support resolution processes.\n\n Administration \n\n • Maintain accurate customer and supplier information within internal systems.\n, • Ensure all enquiries, requests and updates are recorded correctly.\n, • Process administrative tasks efficiently and within agreed service levels.\n, • Manage documentation and support ongoing process improvements.\n\n Internal Collaboration \n\n • Work closely with colleagues across multiple departments to ensure seamless service delivery.\n, • Communicate effectively with internal stakeholders to resolve issues and support customer requirements.\n, • Contribute positively to team objectives and service standards.\n\n Shared Inbox Management \n\n • Monitor and manage incoming customer communications.\n, • Prioritise and distribute enquiries appropriately.\n, • Ensure service level agreements and response times are consistently achieved.\n\n Skills & Experience \n\n • Previous administration and/or customer service experience.\n, • Excellent verbal and written communication skills.\n, • Strong attention to detail and organisational ability.\n, • Ability to prioritise workload effectively and manage multiple tasks.\n, • Confident using CRM systems and Microsoft Office applications.\n, • Self-motivated with a proactive approach to problem-solving.\n, • Comfortable working independently and as part of a team.\n\n Personal Attributes \n\n • Professional and approachable manner.\n, • Positive attitude with a customer-first mindset.\n, • Ability to remain calm under pressure.\n, • Reliable, accountable and proactive.\n, • Strong relationship-building and communication skills.\n, • A genuine team player who enjoys contributing to a positive working environment.\n\n What We're Looking For \n This position would suit someone with experience within customer service, administration, service coordination, logistics support, or a similar office-based environment who enjoys delivering excellent service and building strong relationships with customers and suppliers. \n