Customer service director jobs in United Kingdom

White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering Job Title: Director of Software Engineering Location: London - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. _ about what it’s like working at Capital One UK. About this role We are looking for a Director of Software Engineering to lead a team of 50+ engineers. We’re looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You’ll be responsible for all the technologists within a series of our ‘outcome teams’: established to drive forward business outcomes. You’ll be an excellent leader of people and communicator. You’ll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You’ll be able to provide clear thinking and direction to cut through ambiguity. You’ll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you’ll do • Leadership of a team of 50+ technologists (Software Engineers and Architects): operating engineering at scale within a complex regulated environment, • Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals, • Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time, • Drive for effective delivery with pace and precision across the different outcome teams, • Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains, • Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain., • Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes, • Stay up to date with the latest relevant changes in regulation and enterprise process, • Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices, • Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices, • Support the career growth and development of the team What we’re looking for • You’ll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance, • You’ll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward., • You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business, • You’re passionate about recruiting and developing great engineering talent, • You’ll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams., • You’ll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders), • You’ll be aware of the latest native developments within AWS and have real world experience, • You’ll have an understanding of the latest cybersecurity trends and how they impact engineering practice, • You’ll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance, • You’re comfortable in reaching pragmatic outcomes between short-term and long-term business needs Where and how you'll work This is a permanent position based in our London office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: • Wealth & Future: Competitive pension and performance-based bonus schemes, • Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days., • Health: Access premium care through our private medical insurance., • Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available_. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programs to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Assistant Manager - Guest Relations Job description: The Peninsula London is excited to announce we are seeking an enthusiastic Assistant Manager - Guest Relations to complete our Guest Relations Team. Together with the Guest Relations Management, Director of Front Office and Director of Rooms, provide leadership, direction and support to the Front Office to develop a highly motivated team who can deliver high standards of service in all areas including commercial returns, with focus on The Peninsula Service Principles. This role will responsible for the complete guest journey for the hotel guests, to ensure impeccable service, with a focus on a heartfelt welcome, weigtless and waitless experiences, exceptional selections for each guest, the invisible touch and bespoke sense of home. • An exceptional opportunity to join our high-profile flagship hotel in London, • Market leading remuneration, service charge and attractive benefits, • Join our award-winning group, working alongside a highly experienced team Key accountabilities • Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, with a focus on the guests, a heartfelt welcome and personalised experiences., • Take overall site responsibility for daily operational issues within the Guest Relations (GR, Butlers and Lobby Ambassadors) including accurate scheduling, service recovery, continuous coverage and efficient service delivery., • Manage rooms ambassadors, butlers and guest relations executive teams and ensure guest preferences are collected and saved in the guest profiles in order to improve the personalisation of the guest stays., • Lead morning briefings, tag VIP guests, meet guests throughout the stay, inspect rooms prior to arrival and during the stay to gather preferences and enhance the guest profiles, and act as hotel point of contact to enhance the guest experience and create a loyal clientele., • Hire, develop, motivate, supervise, and coach department employees in maintaining a culture in compliance with mission, vision, values, and HSH core principles. General requirements • Minimum 2 year’s relevant experience in Front Office Operation within a luxury international property, • Thorough knowledge of customer service needs and a good working knowledge of operational finance procedures, • Excellent time management and organizational skills, highly adaptable and naturally positive, • Fluent English communication proficiency, expertise in a second language would be desirable We are delighted to receive your CV and will liaise with suitable candidates directly.

Member Experience Manager - Qatar Society is more than a workplace — it’s a lifestyle destination. Society brings together fitness, wellness, recovery, and community under one bold identity. From elite training and boutique studios to curated social spaces, we are redefining how people move, connect, and live — deeply rooted in local culture and delivered to the highest international standards. We’re building a team as ambitious as the brand itself. If you’re driven by excellence, inspired by lifestyle-led brands, and passionate about delivering world-class experiences, Society offers the opportunity to grow your career in an environment that values performance, creativity, and progression. This isn’t just a job — it’s a chance to be part of something genuinely different. Role: Member Experience Manager Department: Sales & Member Experience Division: All Society Sport Center Divisions and Subsidiaries Reporting To: Operations Director Direct Reports: Sales & Experience Supervisors, Sales & Experience Consultants (Call Centre) – Split Responsibility with Sales Manager Role Purpose The Membership Experience Manager is responsible for delivering an exceptional, hospitality-led member experience across all touchpoints of the Society journey. Drawing on best practice from premium hospitality environments, this role ensures that members — particularly new, long-term, high-value, and at-risk members — feel recognised, valued, and consistently cared for. Working closely with the Regional Operations Manager and Sales Manager, the Membership Experience Manager acts as the guardian of first impressions, ongoing engagement, and service recovery, driving retention and brand advocacy. Key Responsibilities Member Experience & First Impressions • Own the first impression experience for members and guests entering the club., • Ensure a warm, professional, and personalised welcome at every touchpoint., • Act as the primary point of contact for new, long-term, and high-value members., • Ensure all teams are briefed on member needs and preferences where appropriate., • Maintain exceptional presentation, atmosphere, and service tone across all member-facing areas. Member Engagement, Loyalty & Retention • Build meaningful relationships with members to enhance engagement and loyalty., • Proactively seek verbal and written member feedback and act on insights., • Lead outreach to new members, long-term members, and at-risk members., • Support renewal and cancellation save conversations in partnership with the Sales team., • Recognise and reward loyal members through appropriate gestures and experiences. Service Recovery & Feedback Management • Own the professional handling of member feedback, concerns, and complaints., • Resolve issues promptly, empathetically, and in line with Society service standards., • Escalate recurring or high-risk issues to Operations leadership when required., • Ensure effective service recovery that turns negative experiences into positive outcomes. Team Coaching, Standards & Culture • Coach front-of-house teams to deliver hospitality-level service consistently., • Provide real-time feedback and guidance to reinforce expected behaviours., • Support training initiatives related to service excellence and member engagement., • Promote a culture of ownership, pride, and attention to detail. Duty Management & In-Club Experience • Act as Duty Manager when required, ensuring smooth daily operations., • Maintain high standards of cleanliness, safety, and presentation., • Support opening and closing procedures in line with operational standards., • Coordinate with the ROM on operational or facility issues impacting experience., • Ensure compliance with health & safety and club procedures. What Success Looks Like (KPIs) • High member satisfaction scores (NPS / CSAT)., • Strong member retention and reduced churn., • Positive member feedback and effective service recovery., • Consistent delivery of hospitality-led service standards., • High engagement from new and long-term members. Experience & Qualifications • Proven experience in a hospitality or guest experience leadership role., • Strong background in customer service, guest relations, or front-of-house management., • Experience managing VIP or long-stay guests/members advantageous., • Confident handling complaints and service recovery., • Excellent interpersonal and communication skills., • Strong IT literacy and confidence using CRM or guest management systems., • Experience within fitness, wellness, or lifestyle environments advantageous. Key Competencies • Hospitality mindset, • Member-centric service delivery, • Relationship building, • Emotional intelligence, • Problem-solving under pressure, • Attention to detail, • Brand advocacy

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies. Here, you own the way you work, but we move as one unbeatable team. We don’t just lead the market, we’re busy creating the world where Semrush is an unfair advantage for every marketer. We move fast in ways to help you grow. Here, you have room to experiment, keep what works, and learn quickly from what doesn’t. Ready to share our ambition and make an impact? Then, this role may be for you. About Semrush Consulting Services Semrush Consulting Services is a team of digital strategy consultants, technical experts, and engagement managers who partner with enterprise customers to accelerate platform adoption and unlock measurable value across SEO and GEO, content strategy, competitive intelligence, and broader digital marketing ecosystems. We deliver high-impact onboarding, advisory, implementation, and enablement services across the customer lifecycle. Our team works alongside some of the world’s most sophisticated marketing organizations to design scalable operating models, optimize workflows, and build sustainable digital growth systems that drive long-term business impact. Role Overview The Digital Strategy Consultant serves as a trusted advisor to enterprise customers, partnering with them to design and execute transformational SEO and GEO strategies that drive measurable business outcomes. This role leads structured discovery, develops multi-quarter strategic roadmaps, and guides customers in building scalable operating models that embed SEO and GEO into their broader digital marketing ecosystem. The Digital Strategy Consultant works cross-functionally with Sales, Customer Success, and Product to ensure strategic alignment, accelerate time-to-value, and support long-term customer growth within the Enterprise segment. Strategic Advisory, Discovery & Roadmapping: Serve as a strategic advisor to enterprise customers by leading structured discovery engagements to assess SEO and GEO maturity, operating models, workflows, and organizational readiness. Conduct in-depth opportunity analysis and competitive benchmarking, synthesizing complex insights into executive-ready recommendations. Translate findings into phased, multi-quarter SEO and GEO roadmaps aligned to measurable business outcomes, clearly defining priorities, milestones, and success criteria. Governance, Adoption & Operating Model Transformation: Design scalable SEO and GEO governance frameworks and operating models that enable long-term adoption and cross-functional alignment. Establish scalable standards for workflows, accountability, reporting, and cross-functional collaboration across Marketing, Product, Engineering, and Content teams. Guide customers through change initiatives, stakeholder alignment, and rollout sequencing while diagnosing inefficiencies and recommending process optimizations that increase operational efficiency and reduce friction. Executive Facilitation & Program Leadership: Lead structured workshops, prioritization sessions, and executive briefings to define outcomes and align stakeholders throughout the customer lifecycle, ensuring strategic alignment and long-term value realization.. Track performance against milestones and KPIs, proactively identify risks and implementation blockers, and recommend course corrections as business priorities evolve. Lifecycle Strategy & Growth Alignment: Partner closely with Sales, Customer Success Managers, and Product teams to ensure strategic continuity throughout the customer lifecycle. Identify opportunities for expanded engagement and deeper alignment between customer goals and Semrush capabilities. Act as the voice of the customer by surfacing insights, risks, and product enhancement opportunities that support enterprise digital transformation. Internal Strategy & Methodology Contribution: Contribute to the evolution of internal playbooks, consulting frameworks, and delivery methodologies that increase leverage and consistency across Strategic Services. Share patterns, insights, and best practices to continuously elevate enterprise strategy delivery. Move together. Raise the bar. Learn fast—grow faster. That’s the default. And here’s what else is needed to succeed in this role: 8+ years of experience in digital strategy, SEO and GEO consulting, change management, enterprise advisory, or related roles within SaaS or MarTech environments Proven experience leading structured discovery engagements and translating insights into actionable, executive-level strategic roadmaps Demonstrated ability to design scalable operating models, governance frameworks, and cross-functional workflows Experience influencing senior stakeholders and driving strategic alignment at the Director and VP level. Strong expertise in SEO and GEO strategy, competitive analysis, and performance measurement with the ability to clearly connect strategic initiatives to commercial outcomes. Exceptional facilitation, stakeholder-management, and executive communication skills Ability to identify risks early, manage ambiguity, and re-prioritize initiatives in dynamic enterprise environments Experience working cross-functionally with Marketing, Product, Engineering, and Executive stakeholders Comfortable managing multiple strategic engagements simultaneously while maintaining high-quality outcomes Not required, but a plus Experience with enterprise-level SEO and GEO and digital marketing platforms such as Semrush, BrightEdge, Conductor, Botify, SimilarWeb, or others Familiarity with AI-driven search trends, content strategy frameworks, and advanced analytics integrations Background in digital marketing consultancy or professional services environments Unlimited PTO Hobby & team building budget allowance Employee Support Program Loss of family member financial aid Employee Resource Groups Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia. We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day. Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. Ready to be a part of this mission? Join us!

\n Operations Manager (Heat Networks) \n London \n £66,000 Basic + Bonus + Vehicle Allowance + Pension \n \n Are you an experienced Operations Manager, Contract Manager or Engineering Manager looking to play a key role within one of the UK's fastest-growing Heat Network specialists? \n This is a genuine leadership position where you'll have the autonomy to shape service delivery, develop engineers and influence the future direction of the business. \n \n Package \n £66,000 Basic Salary \n Performance Bonus \n Vehicle Allowance \n Pension \n 23 Days Holiday + Bank Holidays \n Monday-Friday (8am-5pm) \n Genuine career progression \n Opportunity to help shape a rapidly expanding specialist Heat Network business. \n \n \n The Role \n Reporting directly to the Operations Director, you'll be responsible for the day-to-day management of multiple heat network contracts, ensuring exceptional service delivery whilst maintaining the highest standards of safety, compliance and customer satisfaction. \n \n You'll provide leadership from the front, supporting engineers technically where required, mentoring future managers and ensuring commercial performance is achieved across your portfolio. The role combines operational management, client relationship management, technical leadership and commercial responsibility. \n \n \n \n \n \n \n \n Responsibilities \n \n Manage a portfolio of Heat Network maintenance and service contracts \n Lead, motivate and develop a team of engineers \n Deliver excellent customer service across all contracts \n Ensure PPM and reactive maintenance programmes are delivered to SLA \n Develop strong client relationships and attend regular review meetings \n Provide technical support to engineers when required \n Produce quotations and operational reports \n Monitor contract performance, profitability and productivity \n Assist with mobilisation of new contracts \n Carry out engineer appraisals, mentoring and recruitment \n Promote Health & Safety and compliance across all sites \n Drive continuous improvement and operational efficiencies \n Support business growth through outstanding service delivery and contract retention. \n \n \n The Ideal Candidate \n You'll ideally have experience managing engineers on commercial maintenance contracts together with a strong understanding of heating systems, HVAC or Heat Networks. \n \n You'll possess: \n Previous Operations, Contract or Engineering Management experience \n Strong mechanical or HVAC background \n Excellent leadership and people management skills \n Commercial awareness with responsibility for budgets and contract performance \n Experience managing client relationships \n Strong communication and organisational skills \n Health & Safety awareness \n Full UK Driving Licence \n Experience using CAFM systems would be advantageous. \n If you're looking for an opportunity where you can genuinely influence the future of a growing engineering business whilst leading high-profile Heat Network contracts across London, we'd be delighted to hear from you. \n

Remote Protection Advisor / Protection Broker\n Location: Remote Working (UK) \n Basic Salary: Up to £35,000 \n Commission: 20% of All Business Banked \n Realistic OTE:£70,000+ \n Job Type: Permanent | Full-Time | Home Based Remote Protection Advisor – High-Quality Leads | No Cold Calling | OTE £70,000+\n \n Cameron James Professional Recruitment is delighted to be working in partnership with one of the UK's largest and most respected national mortgage broker firms to recruit an experienced Protection Advisor / Protection Broker for a fully remote, employed position. \n If you're an experienced Protection Advisor looking for quality referred business, outstanding earning potential and genuine home-working flexibility, this represents one of the strongest opportunities currently available within the UK protection market. \n Unlike many protection roles that rely heavily on self-generation or cold calling, every opportunity is referred directly by an established network of experienced Mortgage Advisors, allowing you to focus entirely on providing expert protection advice and maximising your earnings. \n The Opportunity\n Working from home, you'll become part of a highly successful financial services business that has developed long-standing relationships with some of the UK's leading estate agency brands. \n You'll receive a continual flow of qualified protection referrals from approximately 20 experienced Whole-of-Market Mortgage Advisors, all of whom have already completed the mortgage advice process. \n This enables you to focus solely on recommending appropriate protection solutions and delivering outstanding customer service. \n An experienced Protection Advisor should comfortably write between 15 and 20 protection cases per month, banking approximately £15,000 in monthly protection business. \n What's on Offer?\n\n • Up to £35,000 Basic Salary\n, • 20% commission on all business banked\n, • Realistic OTE of £70,000+\n, • Uncapped commission structure\n, • Fully remote working\n, • Warm qualified referrals provided\n, • No cold calling\n, • No self-generated business required\n, • Existing client opportunities\n, • Full administration support\n, • Full compliance support\n, • Flexible diary management\n, • Excellent work-life balance\n, • Long-term career progression\n, • Established national mortgage brokerage\n\n Key Responsibilities\n As a Protection Advisor, you'll: \n\n • Provide professional protection advice to mortgage clients.\n, • Recommend suitable solutions including:\n, • Life Insurance\n, • Critical Illness Cover\n, • Income Protection\n, • Family Income Benefit\n, • Relevant Life Cover\n, • Mortgage Protection\n, • Accident, Sickness & Unemployment Cover\n, • Conduct detailed protection reviews.\n, • Complete compliant fact-finds and suitability reports.\n, • Build long-term relationships with clients.\n, • Maximise every opportunity referred by Mortgage Advisors.\n, • Manage your own diary effectively whilst working remotely.\n, • Deliver exceptional customer service throughout the advice process.\n, • Achieve monthly banking and commission targets.\n\n About You\n To be considered, you'll ideally possess: \n\n • Previous experience as a Protection Advisor, Protection Broker or Protection Consultant.\n, • Strong knowledge of Life Insurance, Critical Illness and Income Protection products.\n, • Excellent communication and telephone-based sales skills.\n, • Proven ability to build rapport with clients.\n, • Strong organisational skills and the ability to work independently.\n, • Experience working towards sales and banking targets.\n, • Professional and compliant approach to financial services.\n\n Whilst CeMAP 1 is not essential upon joining, successful applicants must be willing to achieve this qualification within six months of employment. \n Why Apply?\n This opportunity offers everything an experienced Protection Advisor is looking for: \n\n • Consistent stream of quality referrals\n, • No prospecting or cold calling\n, • Excellent earning potential\n, • Fully remote working\n, • Strong administration and compliance support\n, • Market-leading mortgage brokerage\n, • Genuine long-term career progression\n\n If you're looking to specialise in protection whilst enjoying excellent work-life balance and uncapped earnings, we'd love to hear from you. \n Apply Today\n For a confidential discussion regarding this opportunity, please contact: \n Bryn McMillan \n Financial Services Recruitment Director \n Cameron James Professional Recruitment \n Apply today to join one of the UK's leading mortgage and protection businesses. \n \n S

Divisional Chief Executive Officer (CEO) \n The Opportunity \n Our client is a market-leading, international support services partner and business process outsourcing (BPO) specialist. They deliver complex, high-consequence operational & digital solutions across a diverse portfolio of critical public & private sector contracts. Following a period of strategic evolution, they are seeking a visionary Divisional Chief Executive Officer to spearhead their UK business unit. \n Managing a significant £mm portfolio, you will hold absolute P&L accountability for a workforce of several thousand. Your primary mandate is to accelerate AI adoption, drive market share growth, manage profound operational change & expand operating margins - maintaining world-class customer service. \n Key Responsibilities \n Strategic Vision & Growth \n\n • Strategy & Planning: Formulate and execute the long-term divisional strategy and annual business planning cycle, to outperform existing financial baselines.\n, • Business Development: Spearhead high-value framework bids and strategic pursuits to win market share from competitors - requiring commercial acumen.\n, • Marketing Mix: Optimise the positioning of the division's B2B and B2C service offerings to maximize brand value and market penetration.\n\n Operational Excellence & Change \n\n • AI & Data Management: Champion rapid AI adoption and data-driven governance to automate legacy workflows and unlock predictive operational insights.\n, • Managing Change: Lead the end-to-end transformation of complex service delivery models without disrupting ongoing performance.\n, • Operations Management: Oversee highly complex, multi-site front-line operations, ensuring relentless focus on customer service and contractual KPIs.\n, • Business Continuity: Guarantee enterprise resilience through robust crisis management protocols across all critical national infrastructure contracts.\n\n Financial & Governance Mandate \n\n • Financial Management: Command a £mm pound P&L, implementing strict budgetary controls to deliver consistent operating margin growth.\n, • Commercial Management: Oversee complex government and commercial contracting, mitigating risk whilst identifying margin-enhancement opportunities.\n, • CSR & ESG: Embed sustainability, social value, and net-zero targets into the fabric of daily operations to satisfy evolving public sector procurement standards.\n\n People & Culture \n\n • People Leadership Skills: Inspire, unify, and empower a vast, diverse, and geographically dispersed workforce.\n, • Human Resources (HR): Partner with HR to cultivate a high-performance culture, create robust talent pipelines, and enhance industrial relations.\n\n \n The Candidate \n Proven Track Record \n\n • Scale: Experience operating as a CEO, Managing Director, or COO within a large-scale business unit.\n, • Sector Knowledge: Deep expertise in complex business services, outsourcing, logistics, or regulated government contracting environments.\n, • Transformation: Proven success in margin expansion through tech-enablement, automation, or structural reorganization.\n\n Core Attributes \n\n • A tech-forward leader who views AI as an immediate operational tool, not a future concept.\n, • Exceptional political and commercial acumen needed to navigate complex client relationships.\n, • A collaborative executive, capable of contributing value to the Group Management Committee.\n\n \n How to Apply \n If you possess the scale of ambition and leadership pedigree required for this high-profile mandate, please submit your CV detailing your relevant P&L experience to our Executive Search Team. \n Evestigio Ltd operates Executive Search & Live-File (Candidate Retained).

Store Manager (Canary Wharf)Location: Canary Wharf, LondonSalary Range: £45-55kJob Type: Full-time, permanentNokwol is entering an exciting phase of growth with an ambitious retail store rollout programme planned over the next 12-months. We are seeking a confident retail leader to head up our new Canary Wharf store, which opens in mid-September. If you have a passion for footwear, fashion, and customer experience we'd love to hear from you. \n You'll be a key part of our leadership team: driving performance, inspiring the team, and ensuring every customer enjoys an exceptional experience. You'll be joining us at the start of our big expansion plans, so there will be plenty of opportunities for growth. \n Key Responsibilities \n\n • Lead daily store operations, including team management, stock control, and visual merchandising\n, • Drive sales and customer satisfaction through hands-on leadership and coaching\n, • Maintain high standards of presentation and brand representation across Nokwol and third-party products\n, • Assist with recruitment, training, and development of team members\n, • Resolve customer queries with professionalism and care\n\n About You \n\n • Proven experience in retail management, ideally in fashion or footwear\n, • Strong leadership and communication skills\n, • A passion for customer service and a keen eye for style\n, • Commercial awareness and a proactive mindset\n, • Flexibility to work weekends and thrive in a fast-paced retail environment\n\n About Us \n At Nokwol, luxury fashion footwear isn't just our business — it's our passion.Founded in 2023 by a family with over 40 years of combined experience in the footwear industry, our mission is to redefine the luxury shoe market. We create designer-inspired footwear crafted from the finest, softest leathers — delivering unparalleled quality and style at exceptional value.With roots between London and Hong Kong, we are a rapidly expanding our global brand. Our flagship store, which opened in 2023 on the iconic King's Road in Chelsea, has quickly become one of the highest-performing destinations on the strip.And this is just the beginning. As we embark on the next chapter of our journey, we are looking for passionate, talented, and fashion-loving individuals to join us in shaping the future of luxury footwear. \n Timetable & Hiring Process \n We try to review all applications within 5-working-days of application, and we promise to let you know if we don't think you're suitable for this role. If we do want to chat to you we'll arrange a short video call with someone in our recruitment team, and finally invite you for a face-to-face meeting with a Director.

Head of Video - Technical Manager \n Uxbridge / London \n £50,000-£60,000 (dependant on experience) \n Your perspective: \n\n • Private Healthcare after 12 months of continuous service\n\n\n, • Employee supported volunteering\n\n\n, • Enhanced family leave provision\n\n\n, • Perkbox and Employee assistance Programme\n\n\n, • Company sick pay\n\n\n, • Employee recognition scheme\n\n\n, • Generous employee referral scheme\n\n\n, • Mentoring support and training initiatives\n\n\n, • Access to state-of-the-art technology\n\n\n, • Global presence and opportunities worldwide\n\n\n, • Long Service Programme\n\n Position Overview \n The Technical Manager (Head of Video) will have a very strong technical background in the Audio Visual Industry with an expert level skill set and experience in a specific discipline such as Audio, Video, Lighting, Rigging or Power Distribution; this position must be the subject matter expert for their discipline. Sitting within the Production function, the Technical Manager manages all aspects of that discipline as it pertains to event pre-planning, on-site management, equipment maintenance and post show activities. Must have the ability to operate/trouble-shoot high-end equipment and have familiarity with major brands of audio-visual systems and components in a large venue situation. The Technical Manager will be the key resource of information for the Production team; will interface with the warehouse leads helping to design systems; and be the project manager for large event systems. The Technical Manager is required to mentor and develop the technicians. Also where appropriate the Technical Manager will negotiate with supply chains and drive innovation with our product portfolio. On a project by project basis the Technical Manager will maximise profitability by using our own equipment and labour. The Technical Manager may or may not manage a team of Technical Specialists and will report to the Director, Project Management or General Manager, UAE as appropriate. \n Key Job Responsibilities \n Event Pre-planning \n\n • Partner with the Senior Project Managers, Project Managers and end client to design, pre-plan and\n\n manage all aspects of their expertise or discipline. \n\n • Drive Results - Complete necessary technical drawings, production plans, labour needs, budgets, equipment selection, and interfaces with the warehouse leads, and sub rentals.\n, • See the Bigger Picture - Assist and support the other departments as necessary by making recommendations on technology, processes, and methodologies.\n\n On-site Management/Operation \n\n • Delivers World Class Service - ensuring their discipline meets or exceeds the client's needs by managing\n\n the production plan, budget, and Encore production/safety standards. \n\n • Do the Right Thing - Set and properly test technical components.\n, • Operate designated equipment for the event, as needed.\n, • Provides leadership to their assigned crew, including internal and external team members.\n, • At all times, the Technical Manager is expected to abide with all health and safety requirements to company and international standards; to ensure that all team members and subcontractors adhere to the same; and to recommend areas of improvement to the HSE Manager.\n\n Post-show Management \n\n • Responsible for post-show management to include: final labour, time sheets, expenses, sub rentals, and any equipment maintenance needs.\n, • Complete reporting information and feedback from team to the Senior Project Managers and Project Managers for the post show jot form to document for client's future events.\n\n Customer Service \n\n • Provides excellent service and strive to exceed the expectations and needs of internal and external customers.\n \n, • Meets with clients on site as necessary to ensure that their needs are met and the equipment setup is working properly.\n \n, • People Development (where they have direct reports)\n \n, • Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.\n, • Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.\n, • Manage the HR activities including selection, performance management, and learning.\n, • Provide focused and continued coaching to develop the skills of team members.\n, • Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems.\n, • Recommend team members for training opportunities, as needed.\n \n, • Disclaimer:\n\n The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within \n scope of work may be assigned at any time with or without notice, as necessitated by business demands. \n Job Qualifications \n\n \n • BA/BS Degreed or equivalent experience\n, • 5+ years of live large venue audio visual\n, • 5+ years of knowledge of Audio Visual and expert level technical skill set in a discipline\n, • 2+ years crew lead experience (not necessarily direct reports)\n, • Strong customer service skills\n, • Excellent organisation skills\n, • Advanced problem solving skills\n, • Strong written and oral communications skills\n, • Ability to travel up to 75%\n \n, • Competencies\n \n, • Exceeds Customer Expectations\n, • Production Efficiency\n, • Problem Solving\n, • Communication\n, • Teamwork\n, • Leadership\n \n

Candidate Opportunity BriefPosition: Head of Programme Reporting to: Managing Director, UK & EuropeConfidentiality: N/A \n Ford & Stanley Executive Search (Part of the Ford & Stanley Talent Services Group) are a leading Executive search and talent advisory firm specialising in the following sectors: \n\n • Rail & Transportation \n, • Civils & Construction \n, • Manufacturing & Supply Chain \n, • Technology & Cyber Security \n, • Logistics & Intermodal Freight \n, • Defence \n\n Our search directors, search consultants and in house research team specialise in retained opportunities at the highest level of organisational leadership and management. \n Our success is based upon a blend of trust-driven relationships, robust market knowledge, and working practices that ensure the best possible alignment of organisational need with experience and personal ambition. \n Working with business leaders on bespoke assignments for over a decade, we understand exactly what our customers expect from an executive search and talent advisory service - whether there is a pressing business need for an executive interim or that of a long-term permanent appointment - Ford & Stanley Executive Search provide the solution. \n Below you will find a 'Candidate Opportunity Brief' developed from notes taken during the scoping meeting (Situational Discovery) held between the Research Manager of Executive Search & Head of Executive Search and the Managing Director & Business Development Director of UK & Europe. \n This brief is designed to give candidates a deeper insight into the opportunity inherent within the role, the challenges the role presents, and provide access to the detail that sits behind the job specification. \n Challenges expected within the first 12 months include: \n\n • Remotely dispersed team: It's worth noting that a good portion of the delivery team are based in Australia and as such, the incoming Programme Manager will need to proactively build relationships.\n, • Market disruption: The products and services that our client offers are relatively new to the market and whilst they have had considerable early success there is still a high degree of education needed with the customer.\n, • Onboarding: Due to the nature of the business onboarding can at times be difficult.\n\n Key deliverables within the first 12 months include: \n\n • Secure the additional 1-year extension for the contract taking it through to Dec 2028.\n, • Evidence the building of strong relationships with both internal stakeholders and customer stakeholders.\n, • Ensure the renewal of the contract.\n\n Essential Hard Skills (Skills & Experience) \n Essential Soft Skills (Attributes & Behaviours) \n Working Arrangements & Location: \n\n • Our client offers a flexible approach to working with options such as home office / hybrid working available and flexible hours due to their global portfolio of customers, working hours can vary. The office is in London.\n\n Ford & Stanley Executive Search Pre-Submission Process: \n\n • First Engagement: A short engagement and introductory conversation to position the opportunity, gauge candidate early interest level and arrange a time and date for a more detailed discussion. NDA sent (if applicable) upon receipt of signed NDA - Candidate Opportunity Brief shared.\n, • Candidate Discovery: An open, conversational and consultative discussion where candidates and executive search consultant explore and discuss the opportunity brief. Candidates are assessed on their suitability for t\n

Portuguese (Portugal) Sales Consultant \n London, UK \n The company \n Our client is a leading financial markets education provider with offices in London and Dubai and exciting expansion plans across Portugal. They help aspiring traders and investors develop their knowledge through a range of educational programmes, from free beginner courses to advanced professional training. \n This is a great opportunity for a Portuguese-speaking Sales Consultant to join the London team and become a key part of the company's expansion into the Portuguese market. \n The Role \n As a Portuguese Sales Consultant, you will work with warm inbound leads generated through marketing campaigns across social media and other digital channels. Your role will be to engage prospective clients, understand their goals, build strong relationships, and recommend the most suitable educational programmes. \n Key Responsibilities \n\n • Contact and qualify warm inbound leads.\n, • Present and explain the company's financial education programmes.\n, • Guide clients through the enrolment process.\n, • Build strong relationships and establish trust with customers.\n, • Manage your sales pipeline and updated the CRM.\n, • Work closely with colleagues in both London and Portugal.\n, • Deliver a professional and positive customer experience throughout.\n\n Requirements \n\n • Fluent in Portuguese (Portugal) and English.\n, • 1-2 years of experience in sales, customer service, client services, or another customer-facing role.\n, • Confident in communicating with people at all levels.\n\n What's on Offer \n\n • £25,000 basic salary, OTE £120k.\n, • Comprehensive training and ongoing coaching.\n, • Career growth and potential to progress into a Team Lead position.\n, • The chance to join a rapidly expanding international company.\n\n Interview Process \n\n • Recruiter screening\n, • Telephone interview with the Director\n, • Face-to-face interview with the management and Portugal team\n

Location: Hertfordshire/North London base, with regular UK travel \n Package: Competitive salary, performance-related bonus and car allowance \n Hours: Full-time \n Abbeygate Search is partnering with a growing international business that provides technology-led equipment and ongoing service solutions to major organisations across the UK. \n With significant growth anticipated over the coming years, the business is looking to appoint a Senior National Account Manager to take ownership of several of its most commercially important customer relationships. \n This is a high-profile role for someone who can operate comfortably with senior decision-makers while coordinating the operational detail required to deliver complex, multi-site customer programmes. You will have the opportunity to shape the national account approach, influence commercial strategy and play an important part in the company’s continued UK expansion. The role\n You will: \n\n • Take commercial ownership of strategically important national customer accounts.\n, • Build trusted relationships with procurement, commercial and operational leaders, including director and board-level contacts.\n, • Create clear account strategies covering growth, retention and long-term partnership opportunities.\n, • Lead negotiations around pricing, renewals, service agreements and longer-term commercial arrangements.\n, • Identify opportunities to expand services, introduce additional solutions and support wider customer rollouts.\n, • Deliver strategic account reviews, forecasts and performance updates internally and externally.\n, • Work closely with service, installation, technical and operational teams to ensure successful customer delivery.\n, • Act as a senior escalation point for significant commercial or service-related matters.\n, • Monitor market developments and customer priorities, using that insight to inform commercial strategy.\n, • Provide guidance and support to less experienced account-management colleagues where appropriate.\n, • Represent the business at customer meetings, industry events and relevant forums.\nWhat we are looking for\n You will need: \n\n • Strong experience managing large, complex national or strategic accounts.\n, • A background in B2B equipment, technology, managed services or another solutions-led environment.\n, • Experience working with major retail, hospitality or similarly complex multi-site customers.\n, • A demonstrable record of negotiating high-value contracts, renewals and commercial agreements.\n, • Strong commercial and financial understanding, with the ability to structure profitable long-term partnerships.\n, • Confidence communicating and presenting at director and board level.\n, • The ability to develop account strategy rather than simply maintain existing relationships.\n, • Excellent organisation, communication and stakeholder-management skills.\n, • A proactive, self-sufficient approach and the ability to manage a valuable account portfolio with limited supervision.\n, • A full UK driving licence and flexibility to travel nationally.\n\n Experience within sustainability, environmental services or a market undergoing regulatory change would be advantageous but is not essential. What is on offer\n\n • Competitive base salary.\n, • Performance-related bonus or commission.\n, • Company car or car allowance.\n, • 25 days’ annual leave plus bank holidays.\n, • Pension scheme.\n, • A visible and influential position within a growing international business.\n, • The opportunity to shape major national customer partnerships during an important period of expansion.\n\n

\n Our Client is a global law firm with a reputation for excellence. . \n \n The Role \n This is a fantastic opportunity for an ambitious individual who wishes to be part of a progressive, proactive and customer-centric team. The successful candidate will play an integral part of driving forward the continuous improvement agenda for the Commercial Finance and Revenue Operations function and its collaboration with other business support professionals. You will be an experienced pricing professional, with strong communication and soft skills, able to work effectively with internal and external stakeholders alike. \n \n This role will play an important part in shaping and embedding the firm’s pricing capability for complex legal matters, including technology and GenAI delivery models. Sitting at the intersection of legal operations, commercial strategy, and emerging technology, you will help develop the pricing strategy for our AI-related legal services, designing pricing models that reflect the value and complexity of AI work while keeping us competitive and profitable. \n \n Key Responsibilities \n\n • Working cross-functionally to develop and implement consistent pricing strategies for AI-augmented legal services where output is not proportional to hours and efficiency gains are monetised without eroding trust. Monitor market trends in AI legal services, tracking competitor pricing approaches, client expectations, and the impact of AI tools on service delivery costs\n, • Support partners in pricing complex transactions across EMEAPAC, including GenAI driven matters, AFAs and value-based pricing, ensuring pricing governance and consistency with the established pricing framework. Maintaining a high level of visibility in serving as one of the firm’s subject matter experts for pricing and commercial related matters in GenAI and value-based pricing\n, • Build pricing guidance and training for fee-earners, helping them to price AI-augmented services without defaulting to straight discounts, and being able to articulate value in AI matters (speed, certainty and outcomes)\n, • Supporting pricing team promotional efforts including presentations to key stakeholders to increase internal adoption of pricing discipline. Encourage broader and better use of the Firm’s tools to develop more profitable and consistent pricing approaches. Support the integration of AI tools into pricing processes\n, • Ensuring strong working relationships with other support functions, in particular Business Development leads to establish, promote and maintain policies and processes required for effective management of pricing for transactions, bids and panel appointments\n, • In conjunction with other business support professionals, provide advice to stakeholders in relation to improving matter financial performance through the provision of post matter financial analysis and associated pricing and business information\n, • Collaboration and support on any adhoc commercial and pricing related initiatives as required by the London based Finance Director, Head of Finance Decision Support or Senior Pricing Manager\n\n \n \n Key Skills and Experience \n Essential: \n\n • A minimum of 5 years relevant pricing experience. Preference will be given to candidates with legal or wider professional services pricing experience\n, • Experience pricing services where technology materially alters delivery economics, and articulating value to clients in a credible and defensible way. In addition, you will have an understanding of how AI affects RFP expectations, procurement scrutiny and client requirements for transparency\n, • Strong commercial acumen and exceptional analysis and financial modelling skills.\n, • Excellent written and verbal communication and has strength of personality to ensure the perspective of ‘Finance’ is clearly communicated\n, • Excellent time management skills, able to manage stakeholders during times of conflicting deliverables. The ability to remain calm and focused under pressure\n, • Excellent soft skills including the ability to influence senior stakeholders and negotiate desired outcomes\n, • Strong presentation skills and experience in providing internal training\n, • Hardworking, dedicated and an ambition to grow professionally\n, • A collaborative team-player who is transparent and has a straight-forward approach. Experience of working with varied and cross-functional teams to deliver on business objectives.\n\n \n Advantageous: \n\n • Educated to degree level\n, • Hands-on exposure to legal AI tools/ecosystems\n, • A deep understanding of legal products and services\n\n

AI & Data | Engineering & Delivery\n Location: UK (Hybrid) \n Salary: Up to £115,000 + Bonus + Benefits Overview\n An exciting opportunity has arisen for an experienced Associate Director to join a growing AI and Data team within a well-established consulting environment. \n This role combines business development, client engagement, strategic advisory and delivery leadership, offering the opportunity to help organisations realise value from AI and emerging technologies. The successful candidate will work closely with senior stakeholders, identify and develop new business opportunities, and oversee the delivery of complex AI-enabled transformation programmes. \n This position is suited to individuals who are equally comfortable discussing commercial outcomes with executive stakeholders as they are guiding technical teams delivering innovative AI solutions. Key ResponsibilitiesBusiness Development & Client Growth\n\n • \n Identify, develop and secure new consulting opportunities. \n • \n Build and maintain strong relationships with senior client stakeholders. \n • \n Grow and manage strategic client accounts. \n • \n Lead commercial discussions, proposals and statements of work. \n • \n Support the continued growth of the wider AI and Data practice. \nAI Advisory & Strategy\n\n • \n Advise clients on AI adoption, strategy and implementation. \n • \n Help organisations identify opportunities to leverage AI for business value. \n • \n Develop business cases, roadmaps and operating models. \n • \n Translate technical concepts into practical recommendations for senior decision-makers. \nDelivery Leadership\n\n • \n Lead the successful delivery of AI and data-focused programmes. \n • \n Provide oversight and direction to multidisciplinary delivery teams. \n • \n Ensure projects are delivered against agreed objectives, timelines and budgets. \n • \n Take ownership of client outcomes and programme success. \n • \n Promote best practices across delivery, architecture and solution design. \nLeadership & Team Development\n\n • \n Coach and mentor consulting and delivery professionals. \n • \n Support capability development across AI, data and emerging technologies. \n • \n Contribute to recruitment, talent development and practice growth initiatives. \n • \n Foster a collaborative and high-performing team culture. \nSkills & ExperienceEssential\n\n • \n Proven history of originating and closing consulting sales opportunities. \n • \n Experience managing and growing large enterprise client accounts. \n • \n Strong commercial awareness and consulting experience. \n • \n Demonstrable success leading technology, data or AI transformation programmes. \n • \n Experience overseeing the delivery of production AI solutions. \n • \n Ability to engage confidently with executive and senior leadership stakeholders. \nAI & Technology Knowledge\n Strong understanding of modern AI technologies and concepts, including: \n\n • \n Generative AI \n • \n Large Language Models (LLMs) \n • \n Prompt Engineering \n • \n Retrieval-Augmented Generation (RAG) \n • \n Vector Databases \n • \n AI Solution Architecture \n • \n MLOps Principles \n • \n AI Governance and Risk Considerations \n\n Candidates are not expected to be hands-on developers but should be capable of guiding technical teams and contributing to key architectural and delivery decisions. Desirable Experience\n Practical experience applying AI within one or more of the following areas: \n\n • \n Customer operations and service transformation \n • \n Content, knowledge or workflow optimisation \n • \n Software engineering productivity and developer enablement \n • \n Enterprise process automation \nCloud & Data Platforms\n\n • \n Understanding of major cloud platforms such as AWS, Azure and/or GCP. \n • \n Familiarity with cloud-native AI services and deployment approaches. \n • \n Appreciation of enterprise security, governance and data management considerations. \n • \n Knowledge of scalable operating models for AI adoption. \nPersonal Attributes\n\n • \n Strong relationship-building and stakeholder management skills. \n • \n Commercially minded with a focus on delivering measurable business value. \n • \n Excellent communication and presentation abilities. \n • \n Strategic thinker with a pragmatic approach to execution. \n • \n Comfortable operating within complex, fast-paced environments. \nPackage\n\n • \n Salary up to £115,000. \n • \n Performance-related bonus. \n • \n Competitive benefits package. \n • \n Hybrid working model. \n • \n Ongoing professional development opportunities. \n • \n Exposure to large-scale AI and data transformation initiatives. \n • \n Clear progression opportunities within a growing practice. \n\n This is an excellent opportunity for a commercially focused AI leader looking to combine business development, strategic advisory and delivery leadership within a high-growth environment.

Mobile/Bench Engineer MultiskilledThe Role\n We’re looking for a Mobile/Bench Engineer Multiskilled to join the team, supporting multiple client sites across the region. This is a field-based role where travel is a core part of the position, so flexibility and the ability to work across different locations is essential. \n You’ll be responsible for delivering both planned and reactive maintenance, ensuring client assets are maintained safely, efficiently, and to a high standard. The role will involve fault finding, repairs, plant maintenance, compliance tasks, and supporting the day-to-day operation of building services systems. \n Working closely with the wider engineering and contract teams, you’ll play a key role in maintaining safe, compliant, and fully operational environments for clients and end users. Key Responsibilities\n\n • \n Carrying out planned preventative maintenance and reactive repairs across mechanical and electrical systems \n • \n Maintaining and repairing HVAC, lighting, water, ventilation, and associated building services systems \n • \n Fault finding on mechanical and electrical equipment, including responding to BMS alarms and first-line diagnostics \n • \n Completing maintenance records, compliance documentation, and logbooks accurately through simPRO \n • \n Supporting statutory planned maintenance and escalating issues where completion is not possible \n • \n Monitoring subcontractors on site and reviewing work standards \n • \n Maintaining plant rooms and work areas to a clean, safe, and compliant standard \n • \n Carrying out small installation works and general building services maintenance tasks \n • \n Communicating effectively with clients, end users, and internal teams \n • \n Reporting hazards, plant issues, or risks to management immediately \n • \n Supporting safe systems of work, isolations, and confirming systems are safe to work on \n • \n Working collaboratively with engineering teams to maintain high service standards across all sites \nQualifications & ExperienceEssential\n\n • \n Electrical City & Guilds/NVQ Part 3 (or equivalent building services qualification) \n • \n Previous experience within Building Services / M&E maintenance \n • \n Good understanding of safe working practices and Electricity at Work Regulations \n • \n Experience carrying out maintenance, testing, and fault finding across a range of building services equipment \n • \n Strong communication skills and a customer-focused approach \n • \n Full UK driving licence \nDesirable\n\n • \n Legionella Awareness \n • \n 18th Edition \n • \n City & Guilds 2391 Inspection & Testing \n • \n IOSH Working Safely \n • \n PASMA and IPAF \n • \n Unvented Hot Water Systems training \n • \n Experience with BMS, generators, controls, lighting, plumbing, drainage, ventilation, LPHW systems, and pressurisation systems \n • \n High Voltage experience/certification \nTeam Structure & Support\n You’ll be supported by a team led by Contract Support and the Supervisor, with additional escalation and operational support available via the Regional Director. The wider engineering team works collaboratively to ensure engineers have the support needed across all client sites. Training & Progression\n This role offers ongoing development opportunities, including statutory and task-specific training to support both compliance and career progression. What We’re Looking For\n\n • \n A proactive and reliable engineer who can work independently and as part of a team \n • \n Someone organised and able to manage workloads across multiple sites \n • \n A strong communicator with a professional and customer-focused attitude \n • \n An engineer comfortable working in fast-paced, business-critical environments \n • \n Someone flexible and willing to support operational requirements when needed \n\n #ROL

Join the Board of CDS \n Senior Independent Director | Chair of Services Committee | Board Member \n Location: Board meetings in SE1 (London), virtual committee meetings \n Closing date: 3 August 2026 @ 8am \n Remuneration: \n\n • Senior Independent Director: £3,174 per annum\n, • Chair of Services Committee: £3,174 per annum\n, • Board Member: £2,540 per annum\n\n Better homes. Stronger communities. More community-led housing \n For over 50 years, CDS has worked alongside residents, housing co-operatives and communities because we believe people should have greater influence over the places they call home. \n We're looking to appoint up to three new Board colleagues to help shape our strategy, strengthen our governance and support the future of community-led housing. \n The roles \n We're recruiting for: \n\n • Senior Independent Director – supporting excellent governance and Board leadership.\n, • Chair of Services Committee – overseeing our landlord and client services, safety, performance continuous improvement and our work to increase community led housing.\n, • Board Member – contributing to the strategic leadership and governance of CDS.\n\n Who we're looking for \n We're looking for people with strategic judgement, sound values and a commitment to our social purpose. You may already have Board experience or have developed equivalent leadership through your professional or public service career. \n We're most interested in experience in governance, AI/cybersecurity/IT, law, customer service, communications or housing—but we're equally interested in the different perspectives you can bring. \n A Board strengthened by different perspectives \n We believe better decisions are made when Boards reflect a broad range of backgrounds, experiences and perspectives. \n We're committed to broadening the diversity of our Board and particularly encourage applications from people from Black, Asian and other minority ethnic communities, disabled people, women and LGBTQ+ people, especially those interested in Board leadership roles. We also value lived experience alongside professional expertise and will make needed reasonable adjustments throughout the recruitment process. \n The appointment – Board appointments are generally a three-year term that can be renewed for a total maximum of six years. \n Closing date: Monday, 3rd August 2026 at 8am \n Interviews: Thursday, 10th and Friday 11th September 2026 (in person in Central London)

Where you’ll work: Based at our Dartford campus, with occasional travel to the Gravesend / Hadlow / Tonbridge sites if required. \n Your hours: 37 hours per week (Monday to Friday), 52 weeks per annum. \n Your pay: £28,200 per annum. \n An exciting opportunity has arisen to join North Kent College as a People Resources Coordinator. \n Working as part of a close-knit People team – including Director of People, Deputy Director of People, two People Business Partners, People Resourcing Manager, People & Resourcing Partner, and a second People Resources Coordinator – you’ll collaborate to deliver responsive, high-quality services across the organisation. \n As a People Resources Coordinator, you’ll provide customer-focused, pragmatic support to both internal and external stakeholders. You'll work in partnership with colleagues across the People team to deliver a proactive, value-adding service to your designated business areas, building trusted relationships with staff and managers. \n Highly organised and detail-oriented, you’ll ensure People processes are delivered accurately, efficiently, and in line with organisational policies, procedures, and best practice, while helping to create a positive experience for everyone you support. \n This could be the role for you if you: \n\n • Have experience in an HR Administrator or HR Assistant role and are ready to take the next step in your career, or can demonstrate transferable skills and a genuine interest in building a career in HR.\n, • Have a sound understanding of HR principles and employment legislation, and are confident providing first-line advice on routine People matters, such as sickness absence and certification.\n, • Have experience supporting end-to-end recruitment and onboarding processes, or have transferable experience coordinating high-volume, process-driven activities with accuracy and attention to detail.\n, • Are highly organised, IT proficient, and confident maintaining HR systems and records with a high degree of accuracy and confidentiality.\n, • Thrive in a collaborative, customer-focused environment, building positive working relationships while managing competing priorities effectively.\n\n If you're a proactive team player with excellent communication and organisational skills, a keen eye for detail, and the ability to prioritise a varied workload while delivering exceptional service, we'd love to hear from you! \n The benefits: \n In addition to a competitive salary, you can expect the following benefits. \n\n • 33 days’ annual leave (including Christmas / New Year break), plus bank holidays.\n, • Enrolment onto the People’s Pension Scheme (as part of the staff of North Kent College Business Services Ltd, a wholly owned subsidiary of North Kent College).\n, • Access to free parking and a number of onsite facilities, including gyms, restaurants and coffee shops.\n\n How to apply: \n If this sounds like the right next step for you, please visit North Kent College’s staff vacancies page to view the full job description and submit your application. \n The closing date for applications is Monday 3 August 2026. However, if the quality of existing applications allows, we reserve the right to close prior to this point. \n North Kent College is committed to safeguarding and promoting the welfare of children, and all staff have a responsibility to share and maintain this commitment. In line with the requirements of ‘Keeping Children Safe in Education’, appropriate safeguarding checks (including an enhanced DBS check) will be undertaken on all individuals selected for appointment. Posts at the College, a specified establishment where the work gives opportunity for contact with children, are exempt from the Rehabilitation of Offenders Act (ROA) 1974. It is an offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so. Please be advised that, again in line with ‘Keeping Children Safe in Education’, shortlisted candidates (who wish to accept an invite to interview) will be required to complete and submit prior to their interview a self-declaration of their criminal record or information that would make them unsuitable to work with children. Further guidance / information from the Ministry of Justice can be found on GOV.UK.

Tender & Framework Sales Manager \n South Region | Hybrid Working \n At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity. \n Are you an experienced sales professional who knows how to win business through competitive tenders, frameworks and strategic account development? \n We're looking for a commercially driven Tender & Framework Sales Manager to drive new business growth across our South Service division. This is an exciting opportunity for someone who enjoys identifying opportunities before they reach tender stage, building strong customer relationships and leading winning bid submissions. \n Working closely with the Sales Director, you'll combine proactive business development with bid and tender management to secure long-term lift maintenance contracts across both the public and private sectors. \n The Role \n You will be responsible for identifying, developing and securing new maintenance business through a combination of proactive sales activity, framework opportunities and competitive tender submissions. \n Working with internal stakeholders across Sales, Operations and Engineering, you'll manage the entire sales process from opportunity identification through to contract award and handover. Travel will be required for this role. \n Key Responsibilities \n\n • Proactively identify and develop new business opportunities across the South region.\n, • Generate sales opportunities through networking, relationship building, market research and prospecting.\n, • Build relationships with procurement teams, consultants, estates managers, FM providers and key decision-makers.\n, • Travelling to meet Clients on site.\n, • Monitor tender portals and procurement pipelines to identify upcoming opportunities.\n, • Develop a robust pipeline of future contract renewals and framework opportunities.\n, • Lead the complete bid process, including PQQs, ITTs, framework submissions and presentations.\n, • Produce compelling, customer-focused tender responses that maximise win rates.\n, • Coordinate technical, commercial and operational input to produce high-quality submissions.\n, • Develop competitive pricing strategies alongside commercial and operational teams.\n, • Lead tender clarification meetings, negotiations and customer presentations.\n, • Maintain accurate pipeline reporting, sales forecasts and tender activity.\n, • Ensure successful mobilisation and handover of awarded contracts.\n\n What We're Looking For \n\n • Proven success in business development, technical sales or bid management within a B2B environment.\n, • Demonstrable experience winning contracts through competitive tenders and framework agreements.\n, • Strong bid writing skills with the ability to produce persuasive, customer-focused submissions.\n, • Experience managing the full bid lifecycle from opportunity qualification to contract award.\n, • Commercially minded with excellent negotiation and influencing skills.\n, • Strong relationship builder with experience engaging senior stakeholders.\n, • Highly organised and able to manage multiple tenders and sales opportunities simultaneously.\n, • Self-motivated with a proactive approach to generating new business.\n, • Must hold a clean UK driving license.\n\n \n Why Join ORONA? \n We offer more than just a job — we offer long-term career development within a stable and growing company. \n \n What We Offer: \n\n • Attractive Salary: Competitive pay that reflects your skills and experience\n, • Company Car \n, • Commission\n, • Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays\n, • Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us\n, • Peace of Mind: Life Insurance to support you and your loved ones\n, • Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services\n, • Family-Friendly Benefits: Enhanced leave for family-related events and emergencies\n, • Support When You Need It: Employee Assistance Programme offering confidential support for personal or work-related challenges\n, • Eye Care: Eyecare vouchers to help keep your vision sharp\n, • Recognition for Longevity: Long Service Awards to celebrate your milestones with us\n, • Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent\n, • Continuous Growth: Ongoing Training & Development opportunities to support your career journey\n\n

Store Manager (Neal Street)Location: Neal Street, LondonSalary Range: £45-55kJob Type: Full-time, permanentNokwol is entering an exciting phase of growth with an ambitious retail store rollout programme planned over the next 12-months. We are seeking a confident retail leader to head up our new Neal Street store, which opens in early September. If you have a passion for footwear, fashion, and customer experience we'd love to hear from you. \n You'll be a key part of our leadership team: driving performance, inspiring the team, and ensuring every customer enjoys an exceptional experience. You'll be joining us at the start of our big expansion plans, so there will be plenty of opportunities for growth. \n Key Responsibilities \n\n • Lead daily store operations, including team management, stock control, and visual merchandising\n, • Drive sales and customer satisfaction through hands-on leadership and coaching\n, • Maintain high standards of presentation and brand representation across Nokwol and third-party products\n, • Assist with recruitment, training, and development of team members\n, • Resolve customer queries with professionalism and care\n\n About You \n\n • Proven experience in retail management, ideally in fashion or footwear\n, • Strong leadership and communication skills\n, • A passion for customer service and a keen eye for style\n, • Commercial awareness and a proactive mindset\n, • Flexibility to work weekends and thrive in a fast-paced retail environment\n\n About Us \n At Nokwol, luxury fashion footwear isn't just our business — it's our passion.Founded in 2023 by a family with over 40 years of combined experience in the footwear industry, our mission is to redefine the luxury shoe market. We create designer-inspired footwear crafted from the finest, softest leathers — delivering unparalleled quality and style at exceptional value.With roots between London and Hong Kong, we are a rapidly expanding our global brand. Our flagship store, which opened in 2023 on the iconic King's Road in Chelsea, has quickly become one of the highest-performing destinations on the strip.And this is just the beginning. As we embark on the next chapter of our journey, we are looking for passionate, talented, and fashion-loving individuals to join us in shaping the future of luxury footwear. \n Timetable & Hiring Process \n We try to review all applications within 5-working-days of application, and we promise to let you know if we don't think you're suitable for this role. If we do want to chat to you we'll arrange a short video call with someone in our recruitment team, and finally invite you for a face-to-face meeting with a Director.

Are you an experienced senior HR leader looking to shape the people strategy of one of the UK's leading cultural organisations? \n I am working with a nationally significant cultural institution that preserves, develops and provides access to one of the world's most important collections of books. They have an ambitious vision for the future, they are looking to appoint an exceptional Deputy Director of People, Culture & Organisational Development on a 12-month FTC to help lead organisational transformation and build an inclusive, high-performing culture. \n This is a key strategic leadership role, reporting to the Senior Director of People, Culture & Organisational Development and working closely with the Executive Leadership Team. You will provide leadership across Employee Relations, HR Business Partnering, Reward and People Policy, ensuring the organisation continues to attract, develop and retain talented people while delivering a modern, customer-focused people service. \n The Deputy Director of People, Culture & Organisational Development role is paying £80,000 - £90,000 per annum accompanied by an excellent public sector benefits package. The role is located in King’s Cross, where they go into the office 2-days per week. \n Some of the key responsibilities of the role include: \n\n • Providing strategic leadership and advice to Executive leaders on employee relations, workforce planning, reward, organisational design and people policy.\n, • Leading the Employee Relations, HR Business Partnering and Reward teams to deliver high-quality, customer-focused people services across the organisation.\n, • Driving organisational change and transformation programmes, ensuring the workforce has the capability and skills to deliver future priorities.\n, • Leading on complex employee relations matters, ensuring fair, consistent and legally compliant outcomes while protecting organisational reputation.\n, • Developing workforce planning, talent management, succession planning and leadership development initiatives to strengthen organisational capability.\n, • Championing an inclusive, collaborative culture by embedding organisational values, promoting wellbeing and enhancing employee engagement.\n, • Overseeing reward, pay, pensions and benefits, ensuring compliance with employment legislation, governance requirements and best practice.\n, • Contributing as a senior organisational leader, managing budgets and resources effectively while representing the organisation externally with key stakeholders and partners.\n\n This is an excellent opportunity for an experienced senior HR professional with a strong track record of leading people strategy within a large, complex organisation, ideally within the public, cultural, education or wider not-for-profit sectors. You will be a collaborative and influential leader, with significant experience in employee relations, organisational change, workforce planning and developing high-performing teams. A strong understanding of employment law, governance and strategic HR leadership is essential, alongside a genuine commitment to equality, diversity and inclusion. \n The interview process will consist of two stages, with the final stage taking place in person. They are looking to have someone in post by September 2026. \n Apply now to join a purpose driven organisation where your leadership will help shape the future of a nationally important institution and the people who make its mission possible. \n

\n The Head of Change leads the Foundation's strategic change portfolio, ensuring programmes are aligned to organisational priorities and delivered effectively. Reporting to the Director of Transformation, the role oversees the Change team, and drives a culture where change is understood, embraced and successfully implemented. \n Hybrid, permanent role, based in Central London \n \n \n Client Details \n The Head of Change leads the Foundation's strategic change portfolio, ensuring programmes are aligned to organisational priorities and delivered effectively. Reporting to the Director of Transformation, the role oversees the Change team, and drives a culture where change is understood, embraced and successfully implemented. \n Hybrid, permanent role, based in Central London \n Description \n Strategic Change Leadership \n\n • Lead the Foundation's strategic change programme, ensuring alignment with organisational goals.\n, • Establish and oversee change governance, providing challenge, direction and assurance.\n, • Partner with senior leaders to define change objectives and secure stakeholder commitment.\n, • Oversee organisational planning, performance monitoring and KPI delivery with the CFO.\n, • Promote a culture of change readiness, adaptability and continuous improvement.\nProgramme & Portfolio Management\n\n, • Oversee the delivery of strategic projects, ensuring consistency, quality and measurable outcomes.\n, • Develop and enhance project governance, reporting, assurance and delivery frameworks.\n, • Ensure appropriate resourcing across people, technology and budgets to support change.\n, • Monitor progress, evaluate impact and adapt approaches to achieve desired outcomes.\nLeadership & People\n\n, • Lead, develop and mentor a high-performing Change team.\n, • Drive collaboration and consistency in change management and project delivery practices across the organisation.\nStakeholder Engagement & Communication\n\n, • Build strong relationships with senior stakeholders to drive engagement and ownership.\n, • Lead change communications and engagement activities, ensuring clear and accessible messaging.\n, • Act as a trusted advisor, providing strategic insight, challenge and guidance.\nChange Management Practice\n\n, • Lead organisational change impact and readiness assessments.\n, • Develop training, coaching and support resources for leaders and teams.\n, • Embed consistent change methodologies, tools and frameworks across the organisation.\n, • Support organisational design, operating model development and capability planning.\nFinancial & Risk Management\n\n, • Manage programme and project budgets effectively.\n, • Identify and mitigate risks, issues and dependencies across the change portfolio.\n, • Ensure compliance with governance, audit and regulatory requirements.\n\n Profile \n Skills: \n\n • Self-motivated, adaptable and values-driven, with a high level of integrity.\n, • Committed to continuous improvement, quality and attention to detail.\n, • Strong customer focus, delivering excellent service to internal and external stakeholders.\n, • Excellent interpersonal and relationship-building skills.\n, • Exceptional communication and stakeholder management capabilities.\n, • Strong leadership skills with the ability to motivate, inspire, influence and challenge others.\n, • Highly analytical, able to translate complex issues into clear, actionable plans.\n, • Strong financial acumen, including experience managing significant budgets.\n, • Comfortable working in fast-paced, ambiguous and collaborative environments.\n, • Proven ability to influence and engage senior stakeholders, including Executive and Board-level audiences.\nKnowledge, Experience & Qualifications\n\n, • Significant experience delivering large-scale transformation programmes within complex organisations.\n, • Experience of digital transformation, innovation initiatives and/or organisational design.\n, • Proven track record of leading enterprise-wide change and organisational readiness programmes.\n, • Demonstrable experience establishing and leading PMO functions.\n, • Experience managing multidisciplinary teams and driving cultural and behavioural change.\n, • Experience working within matrixed, multi-disciplinary and multi-site environments.\n, • Strong knowledge of recognised project and change management methodologies, such as Agile, PRINCE2, PMP, Prosci/ADKAR and CCMP.\n\n Job Offer \n A competitive salary and benefits package

Regional Manager - West/NW London \n \n Our client are sector leading Retail brand with Stores across the UK. As a result of their strong trading growth they now seek to recruit a Regional Manager to look after a number of sites in the West and NW London Area. \n \n This is an excellent opportunity for a highly experienced Area / Regional / Divisional Manager to make a move into a career role with a client that seeks to bring in the right person for a long term objective and offers a stable career path. \n \n The Role: \n \n Reporting into Operations Director and the board, the principal objective of Regional Manager is to continually grow the business and the profitability of each store within the region to achieve its full potential and the company’s vision for the region. \n \n \n\n • Responsible for achieving the sales, debt, cost and profit performance targets for each store within the region.\n, • Responsible for region’s P&L and present this to the Ownership monthly.\n, • Recruit, develop coach and manage the Store Managers in the region to maximise both team and individual performance.\n, • Advice and guide the Store Managers in coaching, developing, leading and motivating their teams to deliver the desired results.\n, • To create and manage both cost effective strategic and operational plans for the revenue growth and development of individual stores and the region.\n, • Maximise efficiency and productivity through extensive process analysis.\n, • Complete regular store visits to focus on store standards and customer service to drive sales in line with company business goals.\n, • Plan, monitor, and analyse key metrics for the day-to-day performance of the regional operations to ensure efficient and timely completion of tasks.\n, • Formulate the annual budget for the region.\n, • Work closely with HR to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment.\n, • Ensure that the stores are adhering to relevant legal, health and safety regulations and guidelines.\n, • Prepare performance reports for the board.\n, • Review the reports and trends and be able to assess performance, identifying areas of improvement and create action plans to improve store operations and performance.\n\n \n The Person: \n \n\n • You must have at least 5 years full Area Manager or Regional Manager experienced gained within the Retail or Hospitality sector.\n, • You will have clear evidence and experience of budget setting, business plans, P&L Accountability and communicating at board level.\n, • A passionate leader who delivers exceptional development of their people with clear example of this.\n, • High level communicator who thrives on autonomy and can deliver impact from day one in all areas of the business.\n, • You will be able to display evidence of managing the full day to day operations of multiple sites as well as being able to operate at strategic level, shaping and developing your regions business and into the wider business.\n\n \n The Package: \n \n c.£65k Basic + Car Allowance + Annual bonus \n \n By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. \n If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.

We work with a range of UK employers actively hiring across these roles \n Job Description: \n UK-Based (On-Site, Hybrid or Remote) \n About the Role \n We're looking for senior Data and Analytics Leaders—from Head of Data, Head of Analytics and Head of Insights through to Director of Data, Director of Analytics, VP Data & AI and Chief Data Officer—for upcoming leadership roles across data, analytics, BI and applied AI functions. These are senior leadership positions where you'll set the data strategy, build and run high-performing teams, and partner with the executive team to turn data into a meaningful commercial asset. \n You'll own the data agenda end-to-end—strategy, platform, people, governance and value delivery. The role suits a leader who pairs deep technical breadth across the modern data stack with the commercial nous and executive presence to make data a genuine board-level conversation. \n Key Responsibilities \n\n • Set and own the data, analytics and (where in scope) AI/ML strategy in service of the wider business strategy\n, • Build, scale and lead high-performing data, analytics, BI and ML teams\n, • Partner with the executive team and the board to align data investment to measurable commercial outcomes\n, • Own data governance, ethics, privacy and compliance—UK GDPR, FCA and sector-specific obligations where relevant\n, • Lead platform and vendor decisions across warehouse, lakehouse, BI, orchestration, ML and data activation\n, • Set and manage the data function's roadmap, budget and operating model\n, • Develop data literacy and a data-informed decision culture across the organisation\n, • Attract, develop and retain senior data, analytics, BI and ML talent\n, • Represent the data function externally—partners, regulators, candidates, the wider data community\n, • Make the case for data investment in commercial terms the rest of the exec team can act on\n\n What You'll Bring \n Leadership Expertise: \n\n • Demonstrable track record building and scaling data, analytics, BI or AI/ML functions at meaningful scale\n, • Comfort translating commercial strategy into a data strategy that delivers measurable outcomes\n, • Influence and credibility at executive and board level\n, • Experience hiring, developing and retaining senior data and analytics talent\n, • Vendor and platform selection experience at scale—commercial, technical and risk dimensions\n, • Track record landing change—operating model, structure, ways of working\n\n Technical Breadth: \n\n • Strong working literacy across the modern data stack—cloud warehouse / lakehouse, BI, orchestration, transformation, governance and ML platforms\n, • Confident evaluating architecture, vendor and build-vs-buy decisions without needing to write the code\n, • Understanding of data engineering, analytics, BI and applied AI/ML as distinct disciplines and how they interact\n, • Awareness of contemporary topics—data products, data contracts, data mesh, generative AI, model governance—and the discipline to separate hype from substance\n\n Commercial & Soft Skills: \n\n • Executive communication and storytelling—able to make data legible to a non-data audience\n, • Strong commercial instincts; can connect data work to revenue, cost, risk or customer outcomes\n, • Cross-functional leadership across product, engineering, finance, marketing and operations\n, • Talent magnet—people want to come and work for you, and they stay\n, • Comfortable operating in ambiguity and shaping the brief as much as delivering against it\n, • Calm, structured and credible during incidents, audits and high-stakes decisions\n\n Domain Flexibility: \n\n • Roles span fintech, retail, consumer, healthtech, public sector, B2B SaaS, media, telco and professional services\n, • Background in any of these is welcomed; appetite to step into an adjacent sector valued just as much\n\n Experience Level: \n\n • Typically 10+ years in data, analytics, BI or AI/ML, with 5+ in senior leadership; specific scope varies by Head of, Director and CDO / VP level\n, • Background in data, analytics, BI or AI/ML leadership, with at least one prior role owning function-level strategy\n, • Examples of data functions, platforms or strategies you've owned end-to-end and the commercial outcomes they delivered\n\n What We Offer \n\n • The opportunity to own the data agenda where it genuinely matters at executive and board level\n, • Roles where data, analytics and AI investment is treated as a strategic priority, not a back-office cost line\n, • Levels of seniority that match your trajectory—Head of through to CDO / VP\n, • Cultures where the data leader is at the executive table, not three layers below it\n, • Clear scope to shape the operating model, the platform, the team and the agenda\n, • Flexible working arrangements (on-site, hybrid or remote) and supportive executive peers\n

AV Technician \n Established and expanding US law firm seeks an AV Technician to join their busy team in London, this role is a permanent position. Under the direction of the Director of Technology Services, the AV Technician is responsible for supporting the conference rooms and webcasting events. Working closely with the wider IS team in the London office. \n • Competitive Salary up to £44 000 • Working hours Monday to Friday (9:30 am–5:30 pm) • Superb employee benefits \n AV Technician Key Responsibilities: \n\n • Supporting Teams-enabled meeting room devices and connected microphones and cameras, including setup, configuration and hardware troubleshooting.\n\n\n, • Microsoft Teams support, with a particular focus on meetings and live events.\n, • Assist internal teams and clients in the setup of live, hybrid and virtual events.\n, • Deliver the highest quality face-to-face, virtual and hybrid meetings, conferences, and events.\n, • Supporting external events and conferencing platforms such as Zoom, Webex, Skype and others.\n, • Ability to plan and organize time effectively.\n, • Demonstrate a creative approach and provide solutions rapidly.\n, • Gather requirements from internal staff and external clients to deliver a professional, well-executed solution which meets their needs.\n, • Collate feedback from clients, employees and partners and address any concerns quickly.\n, • To provide expert, professional advice to staff during the planning of a meeting or event.\n, • To ensure that all audio-visual equipment is well maintained and correctly stored.\n, • Perform regular checks to ensure meeting rooms and AV equipment are fully operational, and address any issues directly, or by liaising with a third-party support partner.\n, • Log, track and manage issues within our IT service management platform.\n\n AV Technician Key Requirements: \n\n • Customer focused, with excellent communication skills.\n, • Demonstrable knowledge of AV disciplines (audio, projection, video, IT, lighting).\n, • Previous experience of working in a similar role, ideally within a professional services environment (desirable).\n, • A good working knowledge of Microsoft Teams and other conferencing platforms.\n, • Self-motivated, inquisitive, and methodical.\n, • Excellent problem-solving skills and the ability to work with other teams when performing investigation and diagnosis of an issue.\n, • Experience working confidently with senior management, directors and clients.\n, • Experience supporting high-profile events.\n

Cafe Supervisor - Denmark HillAt KCLSU, our vision is to create a future where every student has the opportunity to thrive. Together with our members, we are a union of students where individuals love their university experience, are involved in shaping the future, and have the power to make change and connect to each other.We work to achieve this in a way that is aligned to our values - Inclusive, Collaborative, Open and Brave. These values guide how we behave, and how we go about our work.As the Cafe Supervisor at Denmark Hill, you lead the daily operations of this brand-new café, and you will:\n\n • Oversee smooth service delivery, exceptional customer experiences, and compliance with operational standards.\n, • Lead by hands-on example during service, and maintain strong product knowledge.\n, • Build Denmark Hill Café’s welcoming atmosphere, service quality, and brand identity\nIn addition to operational leadership, you will work closely with the Associate Director of Commercial Operations, contributing to the development, improvement, and delivery of services and activities at Denmark Hill café. This includes supporting strategic initiatives, sharing ideas to enhance service and customer engagement, assisting with the planning and coordination of promotions or events, and helping implement commercial strategies that drive growth, efficiency, and overall customer satisfaction.This Cafe Supervisor role is a really exciting new opportunity for a self-starter, who appreciates a good level of autonomy and trust being put on them day-to-day. To apply for this role, please fill in an application form and include a personal statement, detailing how you meet the person specification, which is attached. To be eligible to apply for this role you must:\n\n, • Be eligible to work in the UK, and provide proof of this (i.e. a passport / visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship. \n, • Have a National Insurance number, or be in the process of applying for one. \n, • Not be a trustee of King's College London Students' Union. \nREF-229 581

The UK Finance Manager / Head Of Finance reports to the Regional Finance Director and is responsible for all Financial Accounting and Reporting, Financial Planning and Analysis activities \n Client Details \n Our client is a leading international FMCG business, home to a portfolio of well-known household brands, \n Based in Richmond, the role offers hybrid working \n Description \n The UK Finance Manager / Head Of Finance reports to the Regional Finance Director and is responsible for all Financial Accounting and Reporting, Financial Planning and Analysis activities. \n \n The role also contributes to the development of strategic plans for the business and ensures statutory and corporate compliance to minimize business risk. \n \n Reporting to this position shall be a Management Accountant, Financial Accountant, Financial Assistant and a customer sales and administration assistant. \n \n Apart from the Finance team, key stakeholders in the UK office include the UK General Manager, UK Sales Director, UK Marketing Manager and their teams. \n \n Financial Accounting and Reporting \n \n\n • Oversee / review and approve the UK Finance team's reporting activities for monthly/quarterly/annual management reporting packages for UK Legal Entity markets\n, • Liaise with US parent company Finance Team and answer all questions regarding reporting packages or results of operations\n, • Maintain group tax, insurance records and ensure that all statutory requirements are met for UK business\n, • Supervise and lodgement of company tax returns to HMRC in conjunction with PWC UK. Engage with US parent-based Tax Director and local expertise regarding Transfer Pricing requirements\n, • Undertake cashflow forecasting and management\n, • Manage local working capital including inventory turnover and debtor ratios\n\n \n Financial Planning and Analysis \n\n • Coordinate review, analyse, and present monthly operating results in detail to UK Management (variance analyses - in conjunction with UK Management Accountant)\n, • Perform lead role with respect to preparing and presenting Budget reviews to Group Management\n, • Coordinate and align monthly financial forecasts with Supply Chain and Demand Planning Teams\n, • Create budget timelines and control completion of budget input process in Oracle EPM\n, • Recommend cost reduction and profit improvement (including preparation of ad hoc reports and other information for use in business decision making) with particular focus on efficiency of TAP (promotional) / CAP (Advertising) spend\n, • Liaise with supply chain and US Finance to prepare standard product Cost of Goods for all items for inclusion in OB\n, • Report to management on progress vs targets and identify gaps / issues; complete on-time submission of budget files to HQ\n\n \n Operations / S&OP \n\n • Attend meetings on production forecasting, ordering, logistics and inventory management\n, • Assist in analysing feasibility of new product introductions from a financial and regulatory viewpoint (for both local and export markets)\n, • Assist UK Export Manager and EU Amazon Manager with planning and analysis issues within their markets\n\n \n Systems & Reporting \n\n • Continually assess financial and operational reporting systems and requirements and make recommendations for improvement\n, • Support European Finance Director and ERP implementation team as Combe migrates to Oracle Cloud ERP\n\n \n Profile \n\n • CIMA, ACA, ACCA fully qualified (minimum 3 years post qualified)\n, • Experience in an FMCG organisation preferred but not essential\n, • Experience of Team leadership\n, • Proven ability to achieve deadlines\n, • Highly analytical and numerical\n, • Strong Excel skills\n, • Good problem-solving skills\n, • Collaborative, team player with good communication skills\n\n \n Job Offer \n\n • £80,000 - £90,000\n, • Car allowance £500 per month\n, • Bonus 15% annually\n, • Private healthcare\n, • 25 days holiday plus bank holidays and also 1 group-wide wellness day ('Mental Health Day') and 2 specific personal days. Max 3 days carryover per year.\n, • Pension 6% Employer (after 3 months) + 5% Employee at the outset - the Employer contributions rise to 7.5% after 1 year, 8.5% after 5 years and 10% with 10 years' service.\n, • Life Insurance (in service) and Income protection for potential incapacity (up to 26 weeks, 60% basic salary)\n, • Hybrid Working, 3 days in the office and 2 from home\n, • Free Parking and very close to Richmond station\n\n

This is a unique opportunity for a high performing General Manager to join a leading logistics provider and oversee one of their key operations. \n Client Details \n Our client is a leading logistics provider. \n Description \n The General Manager role will include operational decision making through to professional development and succession planning, with a key mandate to supply and service the customer network across London. You will also contribute to and execute against the overall strategy, while managing your individual site operational plans, budgets and performance targets. Based at the operation in North London, you will report in to the Regional Director with key responsibilities including: \n\n • Overseeing an operation c250+ heads, including warehouse, transport and H&S functional leads.\n, • Leading and motivating the team to meet company objectives and KPIs.\n, • Managing the budget and allocating resources effectively.\n, • Developing and implementing strategic plans to improve efficiency and productivity.\n, • Ensuring compliance with industry regulations and company policies.\n, • Collaborating with other department leaders to achieve company goals.\n, • Handling customer queries in order to maintain high customer satisfaction.\n, • Identifying and implementing continuous improvement initiatives.\n\n \n Profile \n The successful General Manager will live within a commuting distance of North London and will be required to demonstrate the following experience: \n\n • Proven experience in a site leadership role within a fast-paced warehouse and transport operation.\n, • A demonstrable track record in building, developing and engaging high performing teams.\n, • Strong leadership and team management skills, with staff engagement at the core.\n, • Commercially astute (including budget management experience) and highly experienced at successfully implementing change. \n, • Customer focused in your approach.\n, • Confident and consistent communicator with an ability to flex styles to ensure the message is understood regardless of the audience. \n, • An insightful, data-savvy problem solver who has a continuous improvement focus.\n, • The ability and confidence to interpret often ambiguous data in making timely decisions based on evaluation of the associated risks & subsequent impacts on all stakeholders. \n\n \n Job Offer \n The successful General Manager will be rewarded with the following package: \n\n • A competitive salary in the range of £85,000 - £95,000 per year.\n, • Additional benefits including a car allowance, bonus, private health insurance and pension scheme.\n, • 25 days holiday, with the option to purchase more.\n, • A supportive company culture that values innovation and collaboration.\n\n

As an Account Director, you will be responsible for driving revenue by managing and growing existing relationships with global clients. By adopting a consultative sales approach, you will look to uncover commercial opportunities and offer tailor made event solutions that help your clients achieve maximum engagement with their audience. \n Client Details \n \n My client is a leading events and engagement agency that creates impactful live, virtual and hybrid experiences for some of the world's most recognised brands, public sector organisations and associations. Combining audience insight, strategic communications and exceptional event delivery, we help our clients connect with their people, inspire action and deliver lasting results. \n \n Description \n Key elements of the role will include: \n Client Relationship Management \n\n • \n \n, • Build and maintain a strong relationship with a major existing clients, understand their business needs and objectives.\n, • Serve as the primary point of contact for the client, ensuring maximum satisfaction and that any/all concerns are addressed promptly.\n \n, • Revenue Growth\n \n, • Develop and implement strategies to up-sell and cross-sell services.\n, • Identify new revenue opportunities withing the client account and collaborate with the sales team to close deals.\n \n, • Strategic Account Planning\n \n, • Conduct thorough account assessments to understand client the client's goals, challenges, and growth opportunities.\n, • Develop and implement strategic account plans to maximise revenue potential.\n \n, • Sales Leadership\n \n, • Collaborate with the sales team to identify and pursue new business opportunities.\n, • Lead sales presentations, negotiations, and the overall sales process.\n \n, • Forecasting and Reporting\n \n, • Analyse sales data and market trends to forecast revenue and identify areas of improvement.\n, • Prepare regular reports for management, detailing sales performance, client feedback, and revenue projections.\n \n, • Cross-Functional Collaboration\n \n, • Work closely with other departments, including marketing, product development, event delivery teams, and customer support, to ensure a unified approach to meeting the client's needs and revenue goals.\n \n, • Contract Management\n \n, • Negotiate and finalise contracts, ensuring favourable terms for both the client and the company.\n, • Collaborate with legal and finance teams to ensure compliance and risk mitigation.\n \n\n \n \n Profile \n\n • Proven experience in business development or revenue generating account management roles, preferably within the communications industry (ability to sell a service).\n, • Exceptional communication, negotiation, and relationship-building abilities.\n, • Demonstrated success in driving revenue growth and securing new business opportunities.\n, • Strategic thinker with a data-driven and results-oriented approach to decision-making.\n, • Excellent organisational and time management skills, with the ability to prioritise and manage multiple initiatives simultaneously.\n, • A positive thinker, you are the kind of individual who constantly challenges yourself to exceed expectations and is not easily deterred from achieving goals.\n, • Experience in successful strategic planning, execution and the ability to accurately forecast revenue.\n, • Strong verbal and written communication skills and excellent in delivering presentations.\n, • Proven track record in winning new business and maintaining relationships.\n, • Improving relationships with both internal and external stakeholders.\n, • Leads seeking out/developing new or current business relationships.\n, • Lead any client RFP/QBR/ABR process.\n, • Excellent interpersonal & administration skills.\n, • Excellent processing & time management skills.\n, • Proficient in Microsoft Excel, Word & PowerPoint.\n, • Driving success via using initiative, determination & persistence.\n, • Previous working knowledge of a CRM system (ideally Salesforce).\n\n Job Offer \n £60,000 - £80,000 base (depending on experience) + performance based bonus \n Hybrid working - 3 days/week in the office \n Fantastic culture & Career progression opportunities \n Generous Benefits Package

Education Payroll & Pensions Specialist \n \n Remote, UK \n \n Competitive + Bonus + Benefits \n \n Permanent full time \n \n Join us in shaping the future of payroll software for schools and trusts \n \n We're looking for an experienced education payroll professional to help drive the development of Every Payroll, our payroll and pensions software designed specifically for the education sector. This is a fantastic opportunity for someone who has spent their career running or supporting payroll for schools, MATs, or Local Authorities and wants to use that expertise in a different way. \n \n You do not need previous Product Management experience. What matters most is your deep understanding of education payroll, pensions, legislation, and the day-to-day challenges faced by schools and trusts. Working closely with our Product Director, software engineers, and managed service teams, you'll act as the voice of the customer and the subject matter expert behind new system enhancements. You'll help ensure our software remains compliant, accurate, and fit for purpose as payroll and pension requirements continue to evolve. \n \n What you'll be doing \n\n • Using your education payroll expertise to influence and shape future product enhancements.\n, • Translating payroll, pension, and legislative requirements into clear system improvements.\n, • Reviewing payroll calculations, pension submissions, and statutory outputs to ensure accuracy and compliance.\n, • Supporting the design, testing, and rollout of new functionality.\n, • Providing expert guidance on education payroll processes, pay scales, and pension schemes.\n, • Working closely with development teams to explain requirements and answer payroll-related questions.\n, • Troubleshooting complex payroll and pension issues and helping identify long-term solutions.\n, • Collaborating with internal teams and customers to understand challenges and improve user experience.\n, • Identifying opportunities for automation, efficiency gains, and improved self-service functionality.\n\n \n What we're looking for \n We're interested in speaking with professionals who have substantial experience in: \n\n • End-to-end UK education payroll.\n, • Payroll processing for Local Authority schools, Multi-Academy Trusts, and/or Single Academy Trusts.\n, • The Teachers' Pension Scheme (TPS) and Local Government Pension Scheme (LGPS).\n, • Pension submissions and reporting, including schemes and interfaces such as MDC, MCR, iConnect, Civica UPM, WYPF, and similar.\n, • Experience with education payroll software such as Every Payroll, iTrent, Cintra, or similar platforms.\n, • Interpreting payroll outputs and resolving payroll or pension calculation queries.\n, • Keeping up to date with legislative, pension, and compliance changes affecting the education sector.\n\n \n It would be great if you also have \n\n • Experience supporting payroll system implementations, upgrades, or migrations.\n, • Exposure to Agile ways of working, ticket management tools, or software development teams.\n, • A CIPP qualification or equivalent payroll certification.\n\n \n Why this role is different \n It's an opportunity to take the education payroll knowledge you've built over your career and use it to influence the future direction of a payroll platform used by schools and trusts across the UK. \n You'll work alongside product and engineering specialists while becoming the go-to expert for education payroll and pensions within the business. \n If you're passionate about education payroll, enjoy solving complex problems, and want to make a broader impact across the sector, we'd love to hear from you.

The Role \n This role is designed to provide comprehensive administrative support across the office, the General Affairs team, and the executive leadership. The successful candidate will independently manage all front-of-house and reception duties, coordinate international employee travel, and work collaboratively with the EUA Board PA to provide seamless, shared backup support to the Board of Directors, ensuring consistent coverage and operational excellence at all times. \n The key areas of responsibility are: \n GA Administrative Tasks \n Reception Duties \n\n • Registering and greeting visitors, monitoring the switch board, screening and directing calls, ordering food for business meetings.\n, • Take responsibility for the reception area and front of house meeting rooms at ONE’s RHQ regional headquarters, ensuring the reception area and meeting rooms are always maintained to excellent standards.\n, • Set up meeting rooms as required (including refreshments) and check and update the meeting room schedule both at the beginning of each day and then regularly throughout the day.\n, • Ensure to keep all lunch records up to date so all invoices can be checked and passed timely.\n, • Assist with the organisation of town hall meeting facilities and other corporate/social events.\n, • Competent First aider & fire warden.\n, • Order milk and fruit deliveries for the RHQ office including record keeping and invoice processing.\n\n Travel Duties \n\n • Make travel arrangements in line with the EUA Travel policy for London RHQ & Netherlands Sub-RHQ employees, including being responsible for processing subsequent travel invoice settlement in a timely manner against the correct cost centres.\n, • Manage London hotel bookings for visitors (internal/external).\n, • Assist with Visa arrangements as and when required.\n, • Assist where required with travel audits on a monthly basis, utilising the monthly travel data report from the TMC.\n\n Office Facilities \n\n • Assist with post and courier management i.e. open mail and distribute to the correct department accordingly, arrange couriers, and special deliveries.\n\n Meeting Organization \n\n • Coordinate other RHQ departmental meetings if requested, including venue arrangement and meeting facilities.\n\n London RHQ CSR \n\n • Provide assistance when required in coordinating London RHQ CSR activities, driving engagement and ensure they are arranged in line with ONE’s CSR policy and have the correct insurance coverage with EUA Legal.\n\n EUA BOARD PA Support \n Director Travel Arrangements: \n\n • Book travel arrangements (flight, train, hotel bookings, taxi arrangements).\n, • Handle visa arrangements for business trips.\n, • Manage Concur travel cost approval requests.\n, • Handle all travel-related invoices, cross-checking before passing to accounts for payment.\n\n Meetings and Visitor Coordination: \n\n • Coordinate guest visits, ensuring individual requirements are met (building access, meeting room bookings, business lunches/dinners).\n, • Organise meetings – book meeting rooms or conference facilities.\n\n Personal Assistance: \n\n • Arrange and schedule appointments as necessary .\n, • Answer and screen telephone calls, taking accurate messages.\n\n Meeting Organisation: \n\n • Assist to arrange/coordinate EUA Board , Function Head and EUA Head meetings in coordination with EUA Board PA.\n\n Other Tasks \n\n • Assist with ad hoc projects as and when requested.\n, • Maintain confidentiality of Client, Company, and Staff information at all times.\n, • Provide cover / support Office facilities during periods of absence.\n, • Ensure that all email correspondence is correctly filed in the mailboxes in which you are responsible for.\n\n The Requirements \n\n • Minimum of 2 years’ experience within a similar role\n, • Proven experience in an administrative role, preferably supporting senior management.\n, • Organisational and time management skills.\n, • Travel booking experience is required\n, • Receptionist and switchboard experience is required\n, • Office facilities experience\n, • Excellent verbal and written communication skills\n, • Excellent people skills\n, • Fluency in written and spoken English\n, • Able to work with initiative\n, • Excellent attention to detail\n, • Basic knowledge of Microsoft office / G-Suite programme\n, • Communication\n, • Teamwork\n, • Problem solving\n, • Planning & Organisation\n, • Customer Service\n\n The Benefits \n\n • Paid annual leave of 25 days per annum plus UK bank and public holidays.\n, • Hybrid working arrangement.\n, • Membership of the Company’s Group Personal Pension Plan.\n, • Performance Related Pay a pay award and discretionary annual bonus linked directly to their performance in addition to annual review.\n, • Permanent Health Insurance.\n, • Death in Service.\n, • Private Medical Cover (BUPA) after two years’ service.\n, • Employee Assistance Programme, with free independent confidential support and virtual GP services.\n, • An interest free annual travel season ticket loan.\n, • Family leave policies enhanced above statutory.\n, • Enhanced company sick pay policy.\n, • Medical health check.\n, • Annual eye test and contribution towards glasses for VDU prescriptions.\n, • Online employee discount platform.\n, • Health Cash Plan\n\n Application \n The closing date for this vacancy is 6th August 2026 but if a significant number of applications are received, it will close earlier. \n Applicants must have the permanent right to live and work in the UK.

Your new company An established international business within the premium drinks sector is looking to appoint an experienced Credit Manager to lead its regional Credit, Collections and Order to Cash function. Operating across the UK and South East Asia, the business has built a strong reputation within its market and continues to invest in growth, operational excellence and customer relationships. This is a highly visible leadership role offering the opportunity to influence working capital performance across multiple international business units.Your new roleReporting directly to the Finance Director, you will take ownership of the end to end Credit, Collections and Order to Cash function across the UK and South East Asia. You'll lead a team, drive cash collection performance, strengthen credit controls and partner with commercial stakeholders to support continued business growth.Responsibilities will include: \n\n • Leading the regional credit and collections strategy across multiple business units.\n, • Improving cash flow, reducing aged debt and enhancing working capital performance.\n, • Managing customer credit risk, credit limits and exposure monitoring.\n, • Driving improvements across the Order to Cash cycle through process optimisation and reporting enhancements.\n, • Partnering with Finance, Sales, Customer Service and Operations teams to resolve issues and improve collection outcomes.\n, • Providing insight and reporting to senior leadership on cash performance, risk and collections activity.\n, • Leading, developing and mentoring the Credit and Collections team.\n\n This is a fully office based role, requiring attendance 5 days per week.What you'll need to succeed \n\n • Proven experience as a Credit Manager, Head of Credit, Order to Cash Manager or similar senior credit leadership professional.\n, • Strong expertise across credit risk management, collections and Order to Cash processes.\n, • A track record of improving cash flow, reducing aged debt and delivering working capital improvements.\n, • Previous experience leading and developing high performing teams.\n, • Strong stakeholder management skills and the ability to influence senior commercial and finance leaders.\n, • Experience operating within a fast paced commercial environment.\n, • Exposure to FMCG, wholesale, distribution, luxury retail or drinks sectors would be advantageous.\n\n What you'll get in return \n\n • Salary up to £70,000.\n, • Opportunity to lead an international Credit and Order to Cash function.\n, • High visibility role with direct exposure to the Finance Director and senior leadership team.\n, • Genuine opportunity to drive change, influence strategy and improve business performance.\n, • Long term career prospects within a growing international organisation.\n, • Full time permanent position with a 5 day office based working pattern.\n\n If you're an experienced Credit Manager looking for a broad leadership role where you can make a tangible impact on cash flow, risk management and working capital performance, we'd be keen to hear from you.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

General Manager | London \n Salary: DOE \n Are you an experienced garden retail leader looking for an opportunity to make a real impact? We are seeking a commercially minded and people-focused General Manager to lead a successful and well-established independent garden centre. \n This is a senior leadership role offering the chance to influence strategy, drive operational excellence, and shape the future direction of a respected garden centre business that combines retail excellence with a strong commitment to customer service, staff development, and community engagement. For the right individual, there is also a genuine opportunity to progress into a Director-level position in the future, playing a key role in the long-term success of the business. \n The Role \n As General Manager, you will work closely with senior stakeholders to oversee all aspects of the garden centre, ensuring profitable performance while maintaining exceptional standards across retail operations, customer experience, and team development. \n You will take ownership of the day-to-day management of the business while also contributing to long-term strategic planning, commercial success, and organisational development. \n Key Responsibilities \n\n • Lead and develop a multi-disciplinary management team across the garden centre.\n, • Drive commercial performance, profitability, and operational efficiency.\n, • Maintain exceptional customer service standards and resolve complex customer issues.\n, • Support budgeting, financial planning, cash flow management, and business reporting.\n, • Build strong relationships with suppliers, growers, industry contacts, and external partners.\n, • Oversee recruitment, training, performance management, and employee development.\n, • Ensure compliance with all relevant health and safety and retail legislation.\n, • Manage relationships with contractors, consultants, and service providers.\n, • Support and develop marketing initiatives and promotional campaigns.\n, • Monitor and improve profit margins, stock management, and business performance.\n, • Undertake Duty Manager responsibilities when required, including alternate weekends.\n, • Contribute to strategic projects, business improvements, capital investments, and future growth opportunities.\n\n About You \n We are looking for a confident and capable garden centre leader who can balance strategic thinking with hands-on operational management. \n You will ideally have: \n\n • Senior management experience within a garden centre or horticultural retail.\n, • Strong leadership experience managing teams and developing managers.\n, • Empathy and passion in supporting the community.\n, • Excellent commercial awareness and financial acumen.\n, • Experience analysing business performance and implementing improvements.\n, • Strong organisational, problem-solving, and decision-making skills.\n, • Excellent communication and stakeholder management abilities.\n, • A sound understanding of health and safety legislation and compliance.\n, • A passion for delivering exceptional customer experiences.\n, • The ability to manage confidential and sensitive matters professionally.\n\n A good understanding of horticulture and the garden centre industry is essential. \n Why Apply? \n\n • Opportunity to lead a respected and successful independent garden centre.\n, • Significant influence over the future direction of the business.\n, • A varied role combining strategic leadership and hands-on operational management.\n, • Supportive and values-driven working environment.\n, • Competitive salary and benefits package.\n, • The chance to make a genuine impact on both the business and its people.\n\n How to Apply \n If this sounds like you, please apply below! For a chat, get in touch with Michail at

Operations Administrator \n\n • Annual Salary: £34k - £37k\n, • Location: Park Royal, London\n, • Job Type: Full-time\n\n We are seeking an Operations Administrator to join our team. This role involves assisting the Operations Supervisor and Director in maintaining company accreditations, managing day-to-day tasks, and providing direct support to enhance operational efficiency. The ideal candidate will be adept at managing multiple projects, ensuring compliance with various standards, and contributing to the overall smooth running of operations. \n Day-to-day of the role: \n\n • Assist in maintaining all company accreditations and manage audits (BSI Quality, Environmental, H&S, Cyber Essentials, IT Service Management, NQA Information Security Management, Achilles, company H&S processes, etc.).\n, • Conduct random checks to ensure adherence to standard operating procedures and investigate any quality issues.\n, • Manage ISO reports related to Carbon Footprint and Business Continuity.\n, • Perform monthly H&S inspections and complete ad-hoc customer and supplier questionnaires.\n, • Ensure all documents are properly archived on the server (e.g., insurance certificates, training certificates, property management records).\n, • Maintain the COSHH register and ensure compliance.\n, • Oversee property maintenance, including obtaining quotes and ensuring all aspects of the property are maintained.\n, • Handle new starter/leaver processes, process leave requests, and assist with general telephone enquiries.\n, • Support the Operations Supervisor with IT-related issues and maintain essential operational databases and systems.\n, • Assist the Operations Director/Supervisor with projects and support the Purchasing team as needed.\n\n Required Skills & Qualifications: \n\n • Good standard of education with strong written and numeric skills.\n, • Proven ability to work effectively both independently and as part of a team.\n, • Excellent knowledge of Microsoft Word, Excel, and Outlook.\n, • Experience with ISO/NQA accreditations is desirable.\n, • Strong organizational skills with the ability to manage multiple projects and priorities.\n, • Excellent communication, negotiation, and interpersonal skills.\n, • High level of accuracy and attention to detail.\n\n Benefits: \n\n • Monday to Friday, 9am to 5:30pm with 1 hour lunch break.\n, • 21 days annual leave plus bank holidays.\n, • MediCash health plan after passing probation, providing access to digital GP appointments.\n, • Competitive salary and a supportive working environment.\n\n To apply for the Operations Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. The interview process will initially involve a Teams call followed by a face-to-face interview at our Park Royal office.

Our client a large Property Maintenance/FM business has an exciting new opportunity due to continued growth for an experienced National Account Manager to join their team. As one of their National Account Managers you will be responsible for delivering revenue growth, retention and customer value across assigned accounts through strong relationship management and disciplined execution of commercial plans. You will own day-to-day client relationships, driving account development, cross-sell and long-term engagement. Execute sales and client engagement strategies in alignment with group objectives, ensuring consistent messaging, high-quality pipeline management and accurate forecasting. \n \n Key Responsibilities - \n\n • Revenue Delivery & Account Growth: Accountable for delivering revenue targets and organic growth across assigned accounts, driving account expansion, product penetration and development across all service lines and divisions.\n, • Client Relationship Management: Builds and maintains strong long-term client relationships across national and key accounts, executing client engagement plans to support retention, renewals and growth while maintaining high standards of customer service and responsiveness.\n, • Pipeline Development, Management & Forecasting: Proactively builds and develops a high-quality pipeline of opportunities, ensuring strong opportunity progression, conversion, accurate forecasting and clear forward revenue visibility, with all activity tracked and maintained to group standards.\n, • Account Knowledge & Development: Develops deep knowledge of assigned accounts, including key stakeholders, national and key relationships and opportunities, to drive relationship-led growth and commercial objectives.\n, • Cross-Sell & Opportunity Development: Owns and drives cross-sell, up-sell and product penetration across divisions and service lines within assigned accounts, maximising customer value and share of wallet. Identifies and develops opportunities within existing client networks and, where appropriate, generates and passes qualified leads to BDMs for new business development.\n, • Execution of Commercial Plans: Executes commercial strategies, engagement plans and sales initiatives set by the Director of Commercial Strategy & Marketing and Group Relationship Director, ensuring disciplined and consistent delivery.\n, • Customer Service & Account Ownership: Owns the end-to-end customer experience across assigned accounts, ensuring high levels of service, responsiveness and issue resolution in coordination with internal teams.\n, • Sales Process & CRM Discipline: Ensures high-quality, up-to-date CRM data and full compliance with sales processes, systems and standard operating procedures.\n, • Performance, Targets & Accountability: Accountable for delivering individual revenue targets, KPIs and activity levels.\n, • Sales Messaging & Collateral Compliance: Ensures consistent use of group messaging, sales materials, propositions and marketing collateral across all client interactions, in line with their sales playbook and campaign themes, maintaining a unified and professional approach across the department.\n, • Collaboration & Team Working: Works collaboratively with RAMs, BDMs and internal teams to maximise client value, coordinate activity and deliver consistent commercial outcomes.\n, • Commercial Insight & Feedback: Provides insight on client needs, market trends and opportunities to inform commercial strategy, service development and continuous improvement.\n\n The ideal candidate will have relevant B2B account management experience and come for the same industry. The role is paying upto £42,000pa + a car allowance of circa £4,200. There is a generous commission scheme in place with the OTE being £60-80k. The role will require regular visits to clients across the UK and is described as home-working/hybrid with travel to meetings across the UK as required. \n Quantock Talent LTD acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. \n

Role: Financial Director \n Location: Bromley (4 days per week in office) \n Salary: Circa £100,000 – £120,000 executive package \n \n The Opportunity \n This is not a slow, process-driven corporate finance role. This is a rare opportunity for a highly driven, hands-on Financial Director to join a fast-growth business. They are experiencing exceptional growth with the pace and energy of a startup. You will be the CEO's trusted right hand – not just a technical accountant, but a true commercial partner who thrives on balancing aggressive growth ambitions with financial reality. \n \n The Role \n Leading a small but highly capable finance team, you will take full ownership of the finance function in a business that operates multiple operational units. You will be expected to move seamlessly between high-level strategy and rolling up your sleeves to get into the detail. \n Key responsibilities include: \n\n • Commercial Finance & Modelling - Build and stress-test complex financial models to support growth initiatives, investment decisions, and scenario planning.\n, • Cash & Capital Management: Relentlessly focused on the balance between cash in the bank, working capital requirements, and the need to reinvest for growth.\n, • Contract & Commercial Review: Apply an expert eye for detail to customer, supplier, and partnership contracts – identifying risk, commercial upside, and hidden exposure before they become problems.\n, • Board Packs & Investor-Level Reporting: Prepare insightful, data-rich board packs that tell the real story – not just historical numbers, but forward-looking projections and actionable intelligence.\n, • Growth vs. Caution: Act as the internal guardian who respects ambition but never ignores the numbers. Challenge where needed, but always in service of sustainable, rapid growth.\n, • Operational Integration: Understand how multiple business units (e.g., different revenue streams, cost centres, or operational functions) interact financially – and ensure no part operates in a silo.\n\n What We're Looking For \n You will be a qualified accountant (ACA/ACCA/CIMA) with a proven track record as a Financial Director, Head of Finance, or senior finance leader in a fast-growth, high-energy environment. \n You will be comfortable with the realities of a startup-style culture: ambiguity, pace, limited bureaucracy, and high personal accountability. In return you will have a genuine path to CFO as the business continues its growth trajectory.

Sales Coordinator \n Salary £29,000 plus bonus - \n Location - Kentish Town \n Hours 9/6 - Monday to Friday with the opportunity to work from home one day a week. \n Are you a motivated, organised and energetic multi-tasker with experience in merchandising? \n Would you like to work for a fun and friendly promotional merchandise company who supply to numerous businesses across the UK? \n If yes, then I’ve got the perfect role for you. They are looking for a motivated, organised, and energetic multi-tasker to join them as their Sales Coordinator. You will be supporting the Account Director. \n In the role of Sales Coordinator, you will provide vital all-round support to the Account Manager and team of Sales Account Managers. The role involves PA duties, general administration and order confirmations. Assist with sourcing products and producing artwork for the in-house design team. Updating the database and sourcing new ethical suppliers. \n This is a rare opportunity to develop a wide range of customer service skills to the highest level. The ideal candidate will be admin focused, ideally have sales admin experience or merchandising. \n Confidence with excellent customer service skills a must! \n Thank you for your interest in the above position. \n Whilst we’d love to get back to everyone who applies to our roles, we are a small team so will only be in touch if your application is successful. In the meantime, you can view our other permanent and temporary vacancies here on the website and we wish you all the best in your job search ~ Bis Recruit

The Ark (95988), United Kingdom, London,\n \n Senior Director, Head of International Network Compliance (EMEA)\n \n \n Job Title: Head of International Network Compliance (Senior Director) \n \n Location: London - Hybrid (Hammersmith) \n \n Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. \n \n Our Mission \n We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK. \n \n About the Role \n Capital One’s new business offerings as a result of the Discover Financial acquisition is a rare and valuable global payments network with 70 million merchant acceptance points in more than 200 countries and territories. Even so, it is the smallest of the four US-based global payments networks. This acquisition adds scale and investment, enabling the Discover network to be more competitive with the largest payments’ networks and payments companies. This is a key foundation in Capital One's quest to build a global payments company. It will accelerate the company's long-standing journey to work directly with merchants to leverage its customer base, technology, and data ecosystem to drive more sales for the merchant and great deals for consumers and small businesses. \n \n The Senior Director, International Network Compliance role will report to the Vice President, International Network Compliance Officer, who in turn reports to the Chief Compliance Officer for the Network. The successful candidate will have experience with the global payments schemes and demonstrate payments industry expertise. This role is ideal for someone with strong leadership skills, who is capable of driving transformational change and delivering game-changing value with a high level of exposure to senior executives across the company as well as direct interaction with Capital One’s international regulators. \n \n What You'll Do \n\n • \n Lead the maintenance, evolution, and continuous improvement of the compliance risk management function for the international network business operations by providing support, advice, and counsel on complex compliance risk issues \n • \n Serve as an authority within the international network and merchant services business for relevant and evolving compliance expectations, laws, and regulations and the impact of changes on the business \n • \n Actively promote a culture of compliance risk management and balanced risk taking by, for example, ensuring the business has appropriate monitoring in place to identify process breakdowns and advising the business to ensure comprehensive corrective action when issues arise \n • \n Building relationships and work collaboratively with business partners and other support groups to ensure the network and merchant products, practices, and services all remain within Capital One's Compliance risk appetite \n • \n With the Chief Compliance Officer for the Network and the International Network Compliance Officer interface with regulators and also support interactions between regulatory bodies across the globe \n • \n Monitor work plans for remediation of any internal or regulatory findings within the business area of responsibility \n • \n Build a small team of talented compliance professionals and industry experts to support implement and manage the international compliance program; lead and oversee the management of people processes, including recruiting, promotions, performance management, training, and development \n • \n Display a passion for coaching and developing others through their leadership style and presence, whether as direct reports or extended team members \n • \n Display a high degree of emotional intelligence, foster good team dynamics, respond effectively to employee concerns, and maximize the potential of team members \n • \n Serve as a strategic advisor to the business and internal subject matter expert on the payments ecosystem generally, including with respect to emerging technologies and industry trends/development \n • \n Oversee the Front Line's execution and challenges appropriately on compliance related decisions \n\n \n The skills and experience you need \n\n • \n Payments Risk Experience: Possesses an understanding of existing and emerging global payment networks, regulations and risk, and responsibilities relative to third party payment processors. \n • \n Team Leadership: Experience building, motivating and developing high-performing teams, with a track record of attracting and leading top talent. \n • \n Regulatory Experience: Experience managing regulatory requirements in a complex finance organization and maintaining relationships with relevant regulatory bodies. \n • \n Innovation Leadership: Experience providing creative solutions and focused on important success drivers. Experience facilitating teams to innovate, create and be open to change. \n • \n Strategic Leadership: Demonstrated ability to formulate a strategic vision for a compliance risk management organization while providing meaning, context, and motivation to execute strategic priorities \n • \n Strong Business Judgment: Passion for payments and a deep understanding of payments schemes, associated regulation and industry trends \n • \n Strong business judgment and the analytical acumen to evaluate complex, multi-dimensional risks and formulate appropriate compliance recommendations and advice \n • \n Proven capability to influence and build consensus among peers and senior leadership, leveraging sound logic, analysis, and intellectual rigor \n • \n Intellectually curious and highly self-motivated \n • \n Communication: Excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company, as well as external stakeholders and regulatory agencies, to manage, inform and influence outcomes \n • \n Highly developed interpersonal, presentation, and communications skills (both verbal and written) \n • \n Ability to communicate effectively at all levels of the organization, as well as with external parties (such as regulators and consultants) \n\n \n Highly desirable candidates would have a combined experience in legal, compliance, risk management, or regulatory experience in payments on the merchant or network side and established experience in leadership. Exposure or experience in a financial regulator role would be a bonus! \n \n \n Capital One is committed to diversity in the workplace.\n \n \n If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. \n\n \n \n \n \n For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com \n \n Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. \n \n Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). \n \n \n \n\n Who We Are\n \n \nAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.\n \n \nGuided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.\n

\n Technical Director Electrical Engineer - Data Centres (Building Services) Job Description\n WSP has an opportunity for an experienced Electrical Technical Director in our London office, focusing on the Data Centre sector with our Mission Critical Facilities team. You will have the opportunity to work on some of the most exciting and technically challenging projects within this fast paced sector. \n The role of a Electrical Technical Director in the Data Centres (DC) sector is a pivotal and highly rewarding position that combines leadership, innovation, and technical expertise. As a Technical Director, you will be at the forefront of designing and implementing cutting‑edge solutions that ensure the efficiency, reliability, and scalability of data centre operations. You will lead a team of skilled engineers, drive strategic initiatives, and collaborate with industry leaders to shape the future of data centre technology. Your expertise will be instrumental in optimising energy consumption, enhancing security protocols, and ensuring seamless integration of emerging technologies. \n \n • Be an integral part of the team’s day‑to‑day management, vision, values and leadership.\n, • Develop our client relationships and brand within the UK and EMEA.\n, • Consistently meet monthly and annual budgets at a team level, support with MEP budget planning and continuously look for ways to improve performance.\n, • Work with the director and senior leadership to develop and implement strategic initiatives in the team and across the wider business.\n, • Become part of the wider WSP business by sharing knowledge and technical skills with colleagues from around the globe.\n, • Drive profitable and sustainable work‑winning and maintain up‑to‑date forecasting for the team and input to the wider MEP service delivery.\n, • Oversee team performance including work pipeline, finance, and operational management.\n, • Work with clients, developers, contractors and architects to build relationships and secure WSP’s position as the engineer of choice in the industry.\n, • Being the client’s key point of contact.\n, • Understand the need to provide excellent client care & the opportunities to develop additional business for the team.\n, • Develop client relationship to promote new commissions.\n What we will be looking for you to demonstrate…\n An Electrical Technical Director in the Data Centres (DC) sector must exhibit a unique blend of technical prowess, leadership, and strategic insight. Key attributes include: \n \n • Either has Chartership through CIBSE/IET Engineering Council or open to working towards this.\n, • Electrical Design Engineering Expertise: A profound understanding of electrical systems, including power distribution, power generation and critical backup systems and power and energy management systems, is crucial.\n, • Innovative Problem‑Solving: The ability to develop and implement innovative solutions to complex electrical challenges is essential.\n, • Leadership and Team Management: Leadership skills are necessary to guide and inspire a team of electrical engineers and technicians.\n, • Strategic Vision: The role requires a forward‑thinking approach to anticipate industry trends and challenges.\n, • Project Management: Proficiency in project management is essential to oversee the planning, execution, and completion of electrical engineering projects.\n, • Communication Skills: Ability to convey technical concepts to non‑technical stakeholders.\n, • Adaptability: The DC sector is rapidly evolving, and an Electrical Technical Director must adapt to new technologies, industry standards, and changing business needs.\n, • Customer Focus: Understanding and addressing the needs of clients and end‑users is critical.\n \n These attributes collectively enable an Electrical Technical Director to drive the success and innovation of data centre operations, ensuring they remain efficient, secure, and scalable. \n Don’t quite meet all the criteria? Apply and let us see how your experience aligns to this role and other opportunities within the team. \n Imagine a better future for you and a better future for us all. Join our close‑knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today. \n What’s In It For You? \n Work‑life balance \n At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. \n Inclusivity & Belonging \n We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity. \n We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. \n Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. \n We also provide part‑time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. \n Knowledge & Development: We foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. \n Flex your time \n To enhance work‑life balance, WSP offers the “WSP My Hour”, allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. \n We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or chartership. \n #WeAreWSP \n Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application. \n #J-18808-Ljbffr

Our client is a fast-growing distributor of speciality ingredients and innovation services to the UK Personal Care and Cosmetic markets. They have made significant investment into sales, innovation and marketing resources, with an ambitious vision and growth strategy.Our client believes that delivering value starts with their people. By placing Employee Development at the heart of everything they do, empowering teams to grow, innovate, and excel. This commitment enhances individual potential and drives the exceptional service and solutions their customers deserve, ensuring they consistently exceed expectations and set new standards of excellence.They are now seeking a driven Business Manager for their Personal Care Division. This position will be home based with significant customer visit requirements. The geographical territory is the UK including visits to the HQ office and laboratories. This position is a full-time permanent role and will report to the Division Manager.Key ResponsibilitiesTo achieve annual sales and margin budgets for a range of defined speciality ingredients, technical products and services at defined prices.Promote our clients Ultimate Customer Value and achieve beneficial customer relationships by making frequent customer visits and achieving service levels that demonstrate the Division values.Develop reasoned based sales activity using Customer Relationship Management software.Develop key markets across Personal Care, Cosmetics & HI&I including Contract Manufacturers, Brands and FormulatorsManage relationships with manufacturing suppliersQualifications and ExperienceEducated to BSc level or equivalent in a relevant technical / scientific discipline or equivalent industrial experience.Seasoned technical salesperson conversant in and knowledgeable of the UK Personal Care & Cosmetic Ingredients market and experienced and known to UK companies and customersCapability to explain and position technical ingredientsDynamic with ability to work at pace following a proven sales development processAble to develop a customers product formulationBusiness acumen to enhance relationships with ManufacturersExcellent communicator at all levelsDetermination, energy, tenacity, enthusiasm, loyaltyIn return, our client is offering a package including a competitive basic salary of £50,000 - £60,000 per annum (salary is negotiable and dependent on experience) plus benefits which include an expensed company car, five weeks holiday, pension, healthcare and a generous bonus scheme.To apply for the above position, please send your C.V to Louise Roughley, Director at Atom Scientific Recruitment Ltd.TPBN1_UKTJ

We are CH&CO a collection of specialist businesses and market leading brands .We want our people to love what they do and have fun. We celebrate diversity, and our inclusive culture encourages everyone to bring their whole self to work every day. Working at CH&CO gives our teams the opportunity to work across all of our brands, experiencing the variety of our business and the services we deliver. We are currently recruiting for a General Manager!Salary: £60,000 per annumShift Pattern: 40 hours per week (Monday-Friday)Location: LondonKey Responsibilities:Oversee the daily operations of a high-volume site serving around 2,000 customers each day, with five food outlets, one coffee shop, and a busy hospitality operation.Ensure high standards across all catering and hospitality areas.Maintain full health & safety compliance.Ensure allergen information is accurate and available.Check menus, labelling and customer information are correct.Support and manage the on-site team.Maintain presentation standards across the site.Identify and resolve operational issues quickly.Work closely with the Operations Director to keep the site running smoothly.Candidate Profile:Previous General Manager experience within contract catering.Strong operational leadership.Excellent knowledge of food safety and allergen legislation.Calm under pressure.Able to start immediately or at very short notice.What's in it for you?Working with CH&Co has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.Personal Development and Training opportunitiesLife assurance schemePension schemeHoliday allowanceAccess to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical OpinionEye careA great wellbeing strategy - including access to our Employee Assistance Programme, salary financeFamily friendly supportRegular social events and communication with our leadersA holiday purchase schemeVolunteering daysProfessional subscriptionsRecognition schemes and people awardsLong service awardsAccess to some great high street discount vouchersTPBN1_UKTJ

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Workplace & Operations Lead - EMEARole SummaryAn exciting opportunity has arisen for a Workplace and Operations Lead to join JLL's Integrated Facilities Management business. The Workplace and Operations Lead will work closely with the EMEA Account Director in shaping and leading the operations experience that the JLL Team delivers to our client, thereby enhancing all aspects of operations experience to our client's employees. The role will focus heavily on data quality, team integration, developing and implementing tools, and training to standardize high levels of customer service, and continually enhancing the operations experience for building users.This role collates all Client and Contractual reporting requirements and oversees all technology functionality across the account. The Workplace and Operations Lead also ensures all contractual, operational and financial risk to JLL is minimized through the management of efficient and robust processes and procedures. This varied and dynamic role covers a variety of functions around Operations, Data Quality, Performance Excellence, Employee Engagement and Technology. In a demanding role where attention to detail is paramount, the candidate should possess effective communication skills, and an ability to work under their own initiative and problem solve. The individual should be comfortable dealing directly with many both internal and external client stakeholders, and have proven management and leadership skills.What This Job InvolvesRegional Operational Coordination - Support global initiatives, track operational requirements, and ensure close-out for EMEA data deliverablesBusiness Intelligence & Performance ReportingOversight of Events & Experience deliveryDrive processes and procedures alignment and centralization across EMEAIdentify and implement innovation and best practice to support client Real Estate goals, Sustainability, and Employee Engagement initiativesManage all contractual and governance reporting requirements across the Region for both JLL and the clientLead all Employee Engagement Activities including communications, programs, and culture initiativesSupport the JLL Account Director and Client Team as requiredAccount Performance ManagementActively manage the Account KPI framework, measure and evaluate progress against goals, deliver quarterly metrics reporting with supporting data analysisDrive process and platform efficiencies across the Regional Account, identifying bottlenecks and implementing improvementsLead and track all transformation and improvement programs across the region with measurable outcomesEnsure all account processes and procedures are implemented and adhered to for consistency, accuracy, alignment and operational efficiencyLead Regional transformation initiatives and provide comprehensive reporting on outcomes, savings, and benefits to both client and JLLGovernanceEnsure all FM staff and contractors comply with contract responsibilities with emphasis on critical SLAs and KPIs per the MSA agreementDevelop and implement appropriate policies and procedures for FM services across the region tailored to portfolio needsDevelop tools and systems to standardize process controls and ensure uniform Account GovernanceCreate and maintain individual site playbooks and welcome guides, ensuring documents remain current through ongoing refreshesEnsure all vendor and JLL staff onboarding and offboarding via eTalent team; conduct quarterly audits to ensure accuracyRisk Register Management: Maintain and regularly update a comprehensive risk register for the EMEA portfolio, including risk identification, assessment, mitigation strategies, and escalation protocolsDocument Control and Records Management: Maintain central repository of all operational documentation including contracts, policies, procedures, licenses, permits, and certifications ensuring version control and accessibilityChange Management Governance: Establish and enforce change control processes for operational modifications, ensuring proper approval workflows, impact assessments, and stakeholder communicationsInternal Controls and SOPs: Develop, document, and enforce Standard Operating Procedures (SOPs) for all operational activities, ensuring consistency and compliance across the regionReportingCoordinate and deliver all client reporting including monthly account dashboard, quarterly KPI status, monthly events analysis, quarterly business reviews and sustainability programme updatesOwn and manage annual account plan including focus areas, savings initiatives, account improvement initiatives and solutionsConduct data collation and analytics on individual hub performance and overall regional portfolio, identifying focus areas and implementing solutionsExecutive Reporting and QBR Presentations: Prepare and deliver executive-level reports and presentations to senior leadership and client C-suite stakeholders on operational performance, strategic initiatives, and portfolio healthStrategic Planning Reports: Develop long-term strategic planning documents, multi-year roadmaps, and investment proposals with detailed business cases and ROI projections in bi-monthly case studiesBenchmarking and Competitive Analysis: Conduct industry benchmarking studies, comparative performance analysis against peer portfolios, and market intelligence reporting to identify competitive advantages and improvement opportunitiesTransformation and Change Management Reporting: Track and report on transformation programme progress, change initiative adoption rates, realized benefits, and organizational change impact assessmentsWorkforce Analytics: Provide comprehensive reporting on team performance, productivity metrics, span of control analysis, workforce planning, talent retention rates, and support the FM EMEA Lead in succession planning progressRegional Comparison and Cross-Portfolio Analysis: Provide comparative analysis across different EMEA locations, identify performance outliers, share best practices, and recommend standardization opportunitiesAd-hoc Strategic Analysis: Respond to senior leadership requests for strategic analysis, scenario planning, feasibility studies, and business case development for new initiatives or portfolio changesEmployee EngagementDrive employee engagement initiatives across the account including mentorship and buddy programmes across EMEAReview and report on succession planning, staff retention rates and organizational changesCreate and cascade annual mentoring programme; provide continual guidance for mentors/mentees with materials and regular sessionsImplement and oversee internal and external training programmes as required for the teamCascade People Survey twice per annum, analyze results and create improvement plans following JLL people surveyManage internal and external account communications & CRM including quarterly account newsletter announcing central, account and client-wide business updates, team movements, site changes and success storiesDemonstrate leadership and mentor JLL teams across the Region to promote engagement, customer service excellence and aligned delivery across all service linesCreate and cascade Regional team call presentations and Leadership meeting materialsLeadershipProvide oversight and mentorship to ensure teams deliver optimal service levels to both internal teams and Client while driving innovation and thought leadershipStrategic Vision and Direction: Define and communicate the operational vision and strategy for the EMEA region, ensuring alignment with organizational objectives and client business goalsSenior Point of contact for all account wide communications within the regionCross-Functional Leadership: Lead collaboration across multiple disciplines where needed including FM, Engineering, Projects, Procurement, Events, and HR to ensure integrated service delivery and break down organizational silosCulture Building: Foster a culture of operational excellence, accountability, innovation, and continuous improvement across all EMEA locations while ensuring alignment with JLL valuesCrisis Management and Incident Command: Serve as incident commander during critical situations, coordinate crisis response efforts, make decisive actions under pressure, and manage stakeholder communications during emergencies where needed in regionCoaching and Mentoring: Provide ongoing coaching to direct reports and high-potential team members, develop future leaders, and create a mentoring culture within the organizationStandards and Best Practice Development: Establish operational standards, document best practices, create frameworks for consistent service delivery, and ensure knowledge transfer across the regionData Quality and AnalyticsDevelop, oversee, organize, update, and analyze Regional data sets with high accuracy requirementsTrack and close out EMEA data requirements for regional initiatives as requestedAct as Regional Smartsheets super user/owner ensuring workapps remain current, raising necessary POs when requiredOversee and track FM small works including capex works and site decommissioning through SmartsheetsCreate and own Regional sustainability programme in Smartsheets, providing quarterly updates on Regional outcomes including savings and required capitalCreate and own Regional asset list in Smartsheets, ensuring asset lists remain current and assets are confirmed as recycled/removed/landlord owned; report to tax & assets teamAudit Regional work apps weekly, approximately first Friday of each monthProvide data collation for Regional CRE requests including I&D, F&B, portfolio metrics as requiredOwn decommissioning processes and guide local FM teams during office closures or transitions, working with IT to ensure assets are reused across portfolio to reduce wastage and costs, maintain current stack plans, and consult local stakeholdersSupport wider management team and service line leads with initiative deployment, transformation execution, leadership sessions, team engagement activities and hub analyticsManage EMEA BI & performance reporting, data and system integrationsAct as resource for team queries across portfolio via monthly Q&A sessions with Regional team and in-person hub and leadership meetingsEnsure Smart Buildings technology is implemented effectively and utilized optimally; provide guidance to Performance LeadDrive branding and communications alignment across EMEAInnovation and Continuous ImprovementContinuously identify thought leadership, innovation and best practice examples to bring to client from JLL central team and external sourcesIdentify and recommend improvement opportunities across FM scope and wider Real Estate functionRegional AlignmentLead alignment and consistency activities across EMEA to ensure regional collaboration and standardizationSupport Account Directors in EMEA by reviewing all FM Team activities to identify alignment opportunitiesProactively identify improvement areas, best practice sharing and "one team" opportunitiesLead alignment and consistency activities across EMEA to ensure optimal regional collaboration and standardizationClosely support the Account Directors in EMEA by reviewing all FM Team activities to identify alignment opportunitiesProactively identify improvement areas, best practice sharing and tangible "one team" opportunitiesAct as point of contact to support hub meetings, including travel arrangements, hotel bookings, and activity coordination. Assist teams in creating meeting agendas and topics of discussionSupport the Account Lead in selection of swag items and promotional materials to support JLL and client engagement initiativesFacilitate monthly Regional Q&A sessions with EMEA team leads to address queries and provide operational guidanceConduct quarterly hub-specific meetings and site visits (e.g., London, Geneva) to ensure localized support and alignmentDrive branding and communications alignment across EMEA, ensuring consistent messaging and visual identityCoordinate Regional All Hands meetings on a quarterly basis, developing content and delivering presentationsManage Regional account communications including Slack channels, email updates, calendar invites, and team announcementsOversee "Our Places" EMEA office review program, conducting quarterly assessments of top locations and annual reviews of the full portfolioSupport cross-regional networking with other accounts to identify opportunities for knowledge sharing and best practice transferCoordinate Regional employee engagement initiatives to increase culture and visibility across dispersed teamsFacilitate Regional succession planning reviews and organizational change trackingLead Regional People Survey cascade (twice annually), analyze results, and develop improvement action plansOversee Regional training matrix rollout and completion tracking in collaboration with Hub LeadsManage Regional travel request process, including approvals and tracking against budgetsCoordinate Regional case study development and sharing (monthly cadence) to highlight successes and learningsQualificationsRequiredMinimum 8-10 years of experience in workplace operations, facilities management, or integrated facilities management with demonstrated complexityProven experience managing multi-site operations across EMEA with diverse regulatory environmentsStrong understanding of workplace trends, flexible working models, and employee experience strategiesDemonstrated success in vendor management and complex contract administrationExceptional organizational skills with proven ability to manage high-volume, competing priorities simultaneouslyStrong financial acumen including budget management and cost optimizationExperience leading and developing teams in a matrix organization across multiple countriesAdvanced proficiency with data analytics, reporting systems, Smartsheet, and Business Intelligence platformsExceptional attention to detail with proven accuracy in high-stakes environmentsFluency in English required; additional European languages highly desirableProficiency in workplace management systems, Building Management Systems, and Microsoft Office suitePreferredProfessional certifications such as FMP, CFM, or IWFMBachelor's degree in Business Administration, Facilities Management, Real Estate, or related fieldExperience in commercial real estate or professional services env

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.About the RoleAs an Asset Experience Associate within JLL's Royal London Property Delivery team, you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership.We have a number of roles available to cover:Maidenhead, Berkshire (SL6 postcode area)Hemel Hempstead, Hertfordshire (HP3 postcode area)Bromley, South East London (BR1 postcode area)Southall, West London (UB2 postcode area)Key ResponsibilitiesStrategic Client & Asset ManagementCollaborate with the Royal London asset manager to set the strategy, calling on subject matter experts as required.Act as main point of contact for Royal London asset manager(s) and lead relationships with professionalism and accountability.Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved.Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider teamSupport emergency planning, business continuity, testing, and monitoring with emergency management support as required.Customer Management & ExperienceThe role is envisaged as predominantly site based with key focus occupier visibilityServe as the primary point of contact for all customer enquiries, concerns, and service requests, ensuring timely response and resolution while maintaining positive relationships.Proactively identify opportunities to improve the customer experience through building amenities, services, and programming.Act on customer feedback to create a productive and engaging environment that adds value to their occupancy.Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunitiesFeedback all customer intelligence to the asset management team.Financial Management & Service ChargesWork with JLL Accounts teams on financial accountability, cashflow management, and customer/supplier credit control.Provide strategic advice to asset managers on customer debt recovery, with support from Accounts Receivable.Prepare and manage service charge budgets and reconciliations according to RICS Professional Standard for Commercial Service Charges and client KPIs.Support supplier payments via Proactis and manage supplier payments processes, including purchase orders and invoice approvals.Oversee management of financial trackers, ensuring accuracy including utility recharges, turnover and commercialisation.Respond to customer and consultant queries and challenges in a timely manner.Lease and Legal ManagementLiaise with Data Management team on complex and protracted lease queriesProvide application recommendations to the Asset Manager. Receive and analyse customer applications under the lease, including alienation and alterations.Ensure customer compliance with lease covenants, including complicated or contentious perceived breachesResolve customer matters affecting valuationLiaise with appropriate additional advisers as required (legal, building surveying etc.)Working with RLAM JLL Asset Experience Services Team to ensure strong internal stakeholder relationship for efficiency of work whilst owning output to the asset manager.Health & Safety and Compliance ManagementManage risk actions and undertake statutory compliance management.Conduct / Arrange H&S checks (monthly and voids), including Site Safety Checks/Inspections and Void Management Inspections. Utilising third parties where appropriate (void security)Handle Accidents & Incidents reporting and follow-up.Manage E-Permits (permits-to-work) system and support ISO14001 compliance requirements.Coordinate LRQA audits and compliance activities.Ensure compliance with health and safety legislation and implement compliance measures.ESG and SustainabilitySupport and implement ESG initiatives in alignment with client's ESG strategy and JLL's responsibilities.Be aware of industry and legal obligations in relation to ESG.Assist with sustainability reporting and compliance requirements.Support Asset Sustainability Plans, ESG Database and Risk Assessments.Supplier & Contract ManagementLead representation at site level framework partner meetings, to ensure high standards of service delivery.Responsibility for scope of services and contract variation initiatives, in conjunction with Costs Manager, Soft Services Manager and Technical Services ManagerImplement works associated with PPM (Planned Preventative Maintenance) report, including PPM Statutory & Regulatory projects.Handle reactive works and fabric maintenance issues.Manage quotes and work orders within designated authority levels.Supervise projects and works activities, including management of risk and method statements.Property Operations and InspectionsConduct regular property inspections in line with client and JLL KPIs and submit written reports via VisionEnsure high standards on all managed sites, flagging areas for growth and improvementSupport property presentation standards across managed sitesCoordinate void management activities with central support teamsTransactions and TransitionsHandle property transitions, due diligence, and support disposals and acquisition processesSupport letting agents, solicitors and other third parties with queriesLead transitions meetings (with Transitions team for SC properties)Maintain overall accountability for Readiness for Sale packs, prepared by Asset Experience Services functionParticipate in portfolio sales/purchasesInsurance ManagementHandle on-site activities such as accident book records and CCTV provisionReview and supply contracts and gather information for central insurance teamImplement insurer's requirements, including improvements and repair/maintenanceEnsure claims are settled and funds applied to any insurance works completedTechnologyUtilise available tools to ensure quality, efficiency of output and optimise service to stakeholdersProspective Technology tools will include applications for Accounting, H&S, Customer Relationship, ESG amongst others. Current prospective tools may include Yardi, Riskwise, Prism, Deepki and Workflow systems but may change with tech investmentsSkills & QualificationsTechnical KnowledgeExpert knowledge of commercial property management across diverse asset types and comprehensive understanding of building systems, maintenance planning, and facility managementStrategic portfolio planning and optimisation capabilities with comprehensive understanding of risk management in property contextsExpert-level knowledge of RICS standards with ability to interpret and apply to complex situationsComprehensive understanding of regulatory frameworks, compliance governance, health and safety legislationKnowledge of sustainability standards, ESG strategy implementation, and reporting requirementsFamiliarity with property management technologies, reporting systems, and relevant property legislationPersonal AttributesStrategic vision that aligns team activities with business objectives combined with strong organisational abilities and exceptional attention to detailDecisive leadership when making complex decisions with collaborative working style that builds effective relationshipsClient intimacy that builds trusted advisor relationships with client-focused mindset that prioritises service excellenceEntrepreneurial mindset that identifies growth opportunities with problem-solving approach to operational challengesAccountability for performance and business outcomes with professional integrity in all business dealingsInspirational leadership that motivates high performance with resilience under pressureCommercial acumen that balances service quality with profitabilityLocation:On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.TPBN1_UKTJ

LONDON VENUESSALARY: £40,000 - £50,000 (dependant on experience)Position OverviewCompany Benefits:Private Healthcare after 12 months serviceEmployee supported volunteeringEnhanced family leave provisionsPerkbox and Employee assistance ProgrammeCompany sick payEmployee recognition schemeGenerous employee referral schemeClearly defined Career path (and all the important support along the way)Access to state-of-the-art technologyGlobal presence and opportunities worldwideLong Service ProgrammeThe Production Manager is responsible for managing the production scope for a large-scale event. This position will monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimising delays. This position is responsible for the end-to-end execution of projects from event design and development through closing. The Production Manager will ensure successful and profitable execution of events by following Technical and Production Standards and supporting the implementation of processes and SOPs that drive consistency in event production. This position will partner with Project Management, Sales, and Operations teams in determining event technical requirements and communicating event execution with all parties.The Production Manager will report to the Director, Project Management or General Manager or Regional Operations Manager subject to function and/or region.Key Job ResponsibilitiesEvent Production ManagementPrepare and communicate technical production & labour schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to team members, vendors and venue partners.Determine and secure the resources required to successfully complete each project.Drive Results - Maintain focus on client needs by attending client meetings, creating and maintaining organised show documentation and responding to client concerns and questions.Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project.Assist sales and operations teams to help determine equipment needs and technical solutions for the project.Assist with the creation of technical diagrams when required.Review all sales documents to confirm that the equipment and technical positions will meet the clients needs.Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention.Provide leadership for Technical teams on events.Ensure that all the necessary HSE documentations including but not limited to Risk Assessments and Method Statements are in place and communicated to the project delivery team prior to the execution of an event.Event ExecutionSee the Bigger Picture - Act as the production leader and onsite contact for the client throughout the event.Manage all phases of event technical execution from load-in through run of show to load-out.Assume ownership of inventory management throughout the event.Communicate the project plan and client expectations to event team.Manage onsite changes, including schedule, equipment or workforce modifications.Value People - Mentor and communicate with Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market.Do the Right Thing - Ensure compliance with established Technical Standards and Production Standards.At all times, the Project Manager is expected to abide by all health and safety requirements to company and international standards and to ensure that all team members and subcontractors working onsite adhere to the same.Follow up with clients on-site to ensure that their needs are met and the equipment setup is working properly.Financial Management Assist in the creation, analysis, and execution of the project budget, partnering with regional leadership to mitigate external workforce and sub-rental spend.Manage event costs to align with budget and ensure all onsite changes are communicated to sales for billing purposes.Assist with the completion of post-event client invoice. Work with operations management to ensure the prompt payment of all external vendorsEnsure compliance with Encore Policies and Procedures to minimise companys exposure to liability claims and property damage, theft and misappropriation.Administrative & TrainingComplete Encore post-event process, to include the completion of all post-show reporting, confirming all workforce hours are accurately entered and ensuring that outsourced equipment is returned to appropriate provider.Participate in the development of Project Management SOPs.Conduct review and analysis of proposed events as required.Disclaimer:The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.Job RequirementsBA/BS Degree or equivalent experience4+ years of technical experience in the Corporate Staging or Broadcast industry.Production Management experience preferred1+ year of Supervisory experience preferredStrong written and oral communication skillsStrong Technical BackgroundStrong Client relationship skillsFamiliarity with budgets and cost controlOperational logistics experienceWorks well under pressureAbility to manage multiple complex job functions within a fast-paced environmentMS Office experience requiredTechnical diagram knowledge / experience preferredAbility to travel up to 50% may be requiredCompetenciesOptimises Work ProcessesFinancial AcumenDetail OrientedProblem SolvingDrives Quality ResultsCommunicates EffectivelyPlans and AlignsHospitalityBuilds Effective TeamsDecision QualityResponsivenessManages ComplexityWork EnvironmentEvent VenueWork is performed in an event environment with, at times, moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple locations. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dress Code Policy based on an individual venue.OfficeWork is performed in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dess Code Policy based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.TPBN1_UKTJ

COMMERCIAL EVENTS AND VENUES MANAGERContract summary:Contract length: PermanentWorking weeks: Full time, all year roundWorking hours: 40 hours per week, with some evening and weekend work to oversee eventsSalary: Please contact the recruitment team for salary information.The role: Harrow School raises funds for the development of the School and the provision of a world-class education experience using its beautiful estate, listed buildings and associated facilities. The School hasan esteemed reputation for expertly hosting weddings, tours, national and international sports events, conferences, film locations and charity events. The Commercial Events and Venues Manager has a pivotal role in overseeing this wide variety of activities; promoting events online, liaising with clients, organising paperwork and logistics, and connecting with departments across the site to deliver memorable, smoothly delivered events that exceed the clients expectations. This is not a typical events role as most events take place during the school holidays, leaving welcome down time during the term to manage paperwork, plan, innovate, and keep more regular office hours.For more information please review the job description attached as a separate document to the advertisement on the School vacancies page.The skills: This role will suit a candidate who relishes the opportunity to develop a broad portfolio of experience within their career rather than specialising in one type of event management. It is an ideal position for someone who loves variety, with no two days the same, working within a small team in beautiful surroundings. You will have solid hands-on experience of taking responsibility for motivating your team, managing events end-to-end ideally in a busy venue setting. You will be used to working with director-level managers; proposing new business opportunities, providing budgetary information and overseeing a superlative customer experience for our clients. Your excellent organisation abilities will allow you to manage multiple tasks with the correct paperwork so everyone is communicated with efficiently. Your strong written and verbal communication skills and tactful, approachable manner will enable you to build strong professional relationships throughout the School.The benefits include:free lunchfree parkingautomatic enrolment in the Schools pension schemeuse of the Schools sports facilities such as the swimming pool, gym, and running track.subsidised membership of the tennis, golf, angling and social clubs.The environment: Harrow School is situated in Harrow on the Hill, northwest London, and is one of the best-known schools in the world. Around 835 boys study at Harrow and live in the Schools 12 boarding houses.Harrow School Enterprises Limited (HSEL) is the trading company of Harrow School. It is responsible for raising additional funds for the School through commercial activities such as events, filming, tours, weddings, educational courses, residential tenant groups and sports facilities hire. HSEL is also the head office for Harrow School Short Courses (HSSC), which is one of the leading providers of summer language courses for international students aged 8-17 yearsApplications will be processed as they are received and interviews may take place before the closing date, so early application is recommended.Equality, diversity and inclusion are values that are important to us at Harrow. We believe in diversity of thought and actively welcome everyone regardless of their background to bring their valuable and relevant skills to our community.The School is committed to safeguarding and promoting the welfare of children. All successful applicants must be willing to undergo enhanced child protection screening appropriate to the post, including checks with any past employer and the Disclosure and Barring Service, andit is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children.No member of staff will be able to start until these checks are complete and this process takes, on average, amonth. Please plan accordingly.TPBN1_UKTJ

Tender & Framework Sales ManagerSouth Region | Hybrid WorkingAt ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.Are you an experienced sales professional who knows how to win business through competitive tenders, frameworks and strategic account development?We're looking for a commercially driven Tender & Framework Sales Manager to drive new business growth across our South Service division. This is an exciting opportunity for someone who enjoys identifying opportunities before they reach tender stage, building strong customer relationships and leading winning bid submissions.Working closely with the Sales Director, you'll combine proactive business development with bid and tender management to secure long-term lift maintenance contracts across both the public and private sectors.The RoleYou will be responsible for identifying, developing and securing new maintenance business through a combination of proactive sales activity, framework opportunities and competitive tender submissions.Working with internal stakeholders across Sales, Operations and Engineering, you'll manage the entire sales process from opportunity identification through to contract award and handover.Travel will be required for this role.Key ResponsibilitiesProactively identify and develop new business opportunities across the South region.Generate sales opportunities through networking, relationship building, market research and prospecting.Build relationships with procurement teams, consultants, estates managers, FM providers and key decision-makers.Travelling to meet Clients on site.Monitor tender portals and procurement pipelines to identify upcoming opportunities.Develop a robust pipeline of future contract renewals and framework opportunities.Lead the complete bid process, including PQQs, ITTs, framework submissions and presentations.Produce compelling, customer-focused tender responses that maximise win rates.Coordinate technical, commercial and operational input to produce high-quality submissions.Develop competitive pricing strategies alongside commercial and operational teams.Lead tender clarification meetings, negotiations and customer presentations.Maintain accurate pipeline reporting, sales forecasts and tender activity.Ensure successful mobilisation and handover of awarded contracts.What We're Looking ForProven success in business development, technical sales or bid management within a B2B environment.Demonstrable experience winning contracts through competitive tenders and framework agreements.Strong bid writing skills with the ability to produce persuasive, customer-focused submissions.Experience managing the full bid lifecycle from opportunity qualification to contract award.Commercially minded with excellent negotiation and influencing skills.Strong relationship builder with experience engaging senior stakeholders.Highly organised and able to manage multiple tenders and sales opportunities simultaneously.Self-motivated with a proactive approach to generating new business.Must hold a clean UK driving license.Why Join ORONA?We offer more than just a job we offer long-term career development within a stable and growing company.What We Offer:Attractive Salary : Competitive pay that reflects your skills and experienceCompany CarCommissionGenerous Holiday Allowance : Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidaysSecure Future : Benefit from a pension scheme with increasing company contributions as you grow with usPeace of Mind : Life Insurance to support you and your loved onesHealth & Wellbeing : Medical Cash Back Plan to help with health costs, plus access to 24/7 GP servicesFamily-Friendly Benefits : Enhanced leave for family-related events and emergenciesSupport When You Need It : Employee Assistance Programme offering confidential support for personal or work-related challengesEye Care : Eyecare vouchers to help keep your vision sharpRecognition for Longevity : Long Service Awards to celebrate your milestones with usReferral Rewards : Earn a Recruitment Referral Fee by helping us find top talentContinuous Growth : Ongoing Training & Development opportunities to support your career journeyTPBN1_UKTJ

Location: Based in the North of England , this is a field-based role offering the opportunity to work across a varied customer base throughout the region. Regular travel is an essential part of the position.The post code for the role is our Head Office, which is based in Southall, London.Purpose of a Sales Manager:As a people manager within DDF, it is your role to establish and maintain the performance of your team utilising management skills to deliver the required business results.You will be expected to display certain key behaviours such as being an effective role model who has high performance expectations of yourself and your team along with the ability to offer individual support and coaching.The purpose of the Sales Manager role is to support, direct and coach team members to deliver their KPIs through developing their skills and competencies.You will ensure that the team, have all the tools and information required to achieve their targets.Reporting & Key Contacts of a Sales Manager:Managing a team of Sales Development Representatives (SDR), the team size will vary by geography (broadly split between North & South) with a maximum of 12 direct reports.Reporting to the Sales Operations Director, this role will need to work closely with Channel Managers, Channel Executives, Customer Engagement, Marketing & Hardware to ensure consistent and seamless service delivery to maximise all opportunities.Other Key Contacts:Sales Data Admin, HR, Business Insights, AR, Technical, Product Team, Operations & Supply Chain.Duties & Responsibilities of a Sales Manager: Lead, engage & motivate field sales team members to ensure KPIs are met.Support & manage the field sales team to win new business and to maintain their territory ledger & develop year on year growth.Working with the Sales Operations Director, develop an annual plan for the field sales team to deliver their KPIs.Work within the Channel Teams to deliver account plans at a sold to level on accounts which receive field coverage.Deliver in person coaching through field accompaniments & audits to develop the teams skills and knowledge. Minimum 3 coaching accompaniments per week. Minimum 1 field audit per period.Ensure that all Team members have the required skill & product knowledge levels to deliver against KPIs.Organise further training where required to support skill & product knowledge development.Working with the Field Sales Controller, ensure all team members have objectives, appraisal & development plans in place.Complete a full induction for all SDR new starters.Run a team meeting every Quarter, ensure that all objectives for the forward Quarter are briefed & the Team have a clear KPI action plan.Support with weekly Teams catch ups as required.Promptly respond to all customer enquiries to make sure all issues are addressed & resolved as quickly as possible.Ensure team have plans in place for maintaining ledger.Ensure all team members have appropriate presentation materials & presenters to be used in every call.Support team members on the creation & implementation of effective journey planners.Lead field sales team on group prospecting days for agreed DDF focus areas.Support individuals on developing their prospecting skills.Conduct reviews of team member performances Actuals v. TargetsIdentify & manage poor performers through development plans & personal improvement plans.Manage absence through RTW interviews.Carry out investigations where appropriate.Ensure half year, full year reviews as well as individual development plans are completed within published deadlines.Apply all HR policies and processes as required and appropriate.Skills & Experience of a Sales Manager:Knowledge and experience of foodservice & retailMinimum of 3 years people management experienceField Sales & Account Management experienceExperience of managing, training & coaching field-based teamsStrong organisational, planning & time management skillsStrong negotiation skills with ability to influence at all levelsConfident communication skills; verbal, written & numericalDemonstrable drive, enthusiasm & commitmentBenefits of a Sales Manager: Competitive Company Pension SchemeCompany Life Assurance for added peace of mindCompany Car or Car AllowanceFree On-Site ParkingEmployee Referral SchemeLong Service Recognition & AwardsGenerous 50% Staff Discount on Company ProductsEyecare Voucher SchemeEmployee Assistance Programme (EAP) including:24/7 confidential support lineAccess to our Wellbeing App, offering health and wellbeing resources, exclusive discounts, and employee perksDDF Values & Behaviours: Level 2Entrepreneurial SpiritEvolveBuilding BondsBeam with Pride and Love What You DoInnovative ExcellenceAim HighCommit to Action & OwnershipTPBN1_UKTJ

Head of SEND Location: South London (Hybrid – 2 days onsite per week) Contract Type: Initially 3 months Day Rate: £526.56 (Umbrella per day)/(£400.42 PAYE per day) About the Role A South London local authority is seeking an experienced and strategic Head of SEND to provide high-quality leadership across its Special Educational Needs and Disabilities service and wider SEND partnership. This is a senior system leadership role, responsible for shaping and delivering an inclusive, integrated SEND service that improves outcomes and lived experiences for children, young people, and their families. You will work closely with schools, health partners, social care, and voluntary organisations to ensure a joined-up, high-performing SEND system aligned to national policy and local priorities. Main Purpose Provide strategic and operational leadership of the SEN service and SEND system partnerships Develop and deliver the SEND strategic vision and priorities Champion children and young people with SEND and their families Ensure high-quality operational delivery through direct services and commissioning Drive an inclusive, sustainable, and consistent SEND experience across the local areaKey Responsibilities Lead and improve high-quality, efficient and outcome-focused SEN services Embed performance management, quality assurance, and data-driven service improvement Provide cross-sector leadership across education, health, and social care Oversee joint commissioning and integrated service delivery Advise senior leaders including the Director of Education and elected members Lead workforce development, recruitment, and team performance Manage budgets, resources, and commissioned services effectively Shape SEND strategy in line with national reforms and improvement plans Promote co-production, ensuring the voice of children, young people, and families informs service design Deputise for the Director of Education where requiredLeadership & Management You will lead a high-profile SEN leadership structure including: SEN Statutory Assessment Team Tribunals and Mediation (including customer engagement) SEN Outreach Services SEND Programme TeamSkills, Knowledge & Experience Proven senior leadership experience within a complex SEN/SEND service Strong track record of managing multi-disciplinary teams Experience of commissioning and managing complex budgets Deep understanding of SEN legislation and national SEND policy Ability to lead system-wide partnerships across education, health, and care Strong performance management and data analysis capability Excellent communication, influencing, and stakeholder engagement skills Commitment to inclusion, equality, and improving outcomes for children and familiesAdditional Requirements Enhanced DBS required Ability to work flexibly, including occasional out-of-hours commitments Willingness to travel within and occasionally outside the boroughWhat’s on Offer Senior interim leadership role in a high-impact SEND environment Opportunity to shape local SEND strategy and service transformation Hybrid working model (2 days onsite per week) Competitive day rate of £526.56 (umbrella)

Crematorium & Cemetery ManagerWorking flexibly, 5 days per week which will include regular weekends, evenings and early mornings on a rota basis40 hours per weekOur core operating hours are between 6am 10pm daily, so the ability to work flexibly across 5 days of the week will be required£52,000 - £60,000 per annum + Company performance bonus + BenefitsPermanent roleForest Park Cemetery & CrematoriumHave you always wanted to use your transferable Leadership skills in a role where what you do can truly make a difference every day?Would you enjoy leading a close-knit team with a sense of camaraderie not found in a generic job?If so, we would love to hear from you!We are one of the largest independent operators of crematoria in the UK, supported by almost 500 empathetic and dedicated individuals and we are growing.Like many of our employees, you might not have considered our industry before, however with ongoing growth and passionate collaborative colleagues, you will find it one of the most varied and rewarding opportunities you could ever imagine.The roleLeading one of our sites means a genuine opportunity to make your mark at a local level. Our crematoria provide a crucial service to the local communities that we serve, and its a privilege to provide the space for families to reflect and remember their loved ones all year round, not just on the day of a service.Youll have full ownership of the sites management, including day-to-day operations, performance and P&L. Alongside developing your team and shaping a culture that reflects our values, youll help maintain our reputation for quality and exceptional care and build strong relationships with families and Funeral Directors who rely on our expertise when it matters most.The services we provide continue to change and adapt to the ever-growing call for more choice when it comes to a final goodbye and no two days will be the same as each family and service are uniquely personal.Your ideas and creativity will also help shape the individuality of your site, some of our Crematorium Managers have implemented bee hives, wildflower meadows, animal habitats, regular quiz nights and coffee mornings to name but a few!We combine strong commercial awareness with a deeply caring approach, ensuring every decision supports both the future sustainability of our services and that families are at the heart of everything we do.When you join us, its an opportunity to be a part of something truly meaningful and significant.Additional detail about the role:People Lead the site team to deliver best in class service to the bereaved and funeral director partners.Lead and manage site team in all aspects of day-to-day activity including monitoring performance in relation to KPIs and budget, ongoing development, and recruitment.Collaborative working and communication with all support functions.Role model for our vision, values and leadership behaviours.Quality Deliver the highest standards of quality in compliance and services, ensuring all services adhere to Westerleigh standards, policy and relevant legislation.Maintenance and development of cemetery, liaising with grave diggers and grounds teams to ensure burials are carried out to the highest standard (for sites with cemetery)Contribute to innovation and improved practice for site and within the wider division and across cemetery operations.Monitor customer feedback.Deliver the highest standards of health and safety.Business Responsibility for the commercial performance of your site.Drive improvements in volume through active pursuit of new opportunities and building relationships both in and out of normal catchment area.Optimise the efficient use of site staff, facilities equipment, supplies, consumables and support services.Contribute to annual pricing and budgeting activities and manage the processes for the site.Develop and nurture relationships with external stakeholders and customers including Funeral Directors and local community individuals/groups to develop new / additional business and promote the Westerleigh and site brand.Support group projects as required.Ensure facilities, buildings, cemetery and grounds are maintained and are fit for purpose.Work with Facilities to ensure routine and CAPEX site projects are implemented.Promote and support the Westerleigh Group memorial strategy.Competency in all aspects of technical expectations regarding crematory & Cemetery (if applicable) operations including the compliance and legal obligations.Supporting the team with their duties when required: Chapel Welcoming families & Funeral Directors and ensuring things run smoothly.Cremation & Cemetery Youll be fully trained and work towards an accredited FBCA qualification. Involved in the end to end cremation process and ashes management. Youll need to be able bodied as there will be manual handling involved in this process.Ad hoc work e.g. a Christmas service or making sure the site is tidy and presentable.This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for.About you An experienced Business Manager and leader of people who loves to develop people and continue learning new things.Must have commercial acumen and experience of working with financials including managing site P&L.Bereavement sector experience e.g. Funeral Director / Crematorium Manager / Site Manager or similar would be beneficial but not essential.Strong people management skills & experience of business management from any industry (many of our Managers have joined from Retail / Hospitality / Care for example and worked as a Retail Manager / Store Manager / Operations Manager / General Manager / Branch Manager / Care Manager) then we can teach you all you need to know about our uniquely personal industry.A real team player with natural compassion and the desire to make a difference every day.Confident communicator able to speak to people in a caring and empathetic manner.Ability to build strong relationships with customers and the local community, marketing your site to raise awareness of what we do.Some occasional travel will be required for training, and you will undertake extensive training at your site but also at some of our other local sites with experienced Site Managers.Good IT skills and comfortable with Word / Excel and emails.What We OfferIf you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly make a difference every day to the families that we serve.No two days are the same and many of our Managers have developed their careers within the business.The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team.In addition to salary, you will also be eligible for the following benefits: Company performance bonus33 days holiday (Includes 8 days bank holiday)Life AssuranceA choice between 7% employer pension contribution or 5% contribution + private healthcare cover (Bupa)Access to a wide range of retail discounts and wellbeing supportOngoing learning & developmentEmployee Assistance / Occupational health support ProgramMindfulness AppMental Health First AmbassadorsThe benefit we hope youll never need: Free Cremation benefit for Immediate familyBereavement LeaveEnhanced maternity & paternity payRecognition schemeFree Flu jabSmart uniform and PPE providedFree parkingWhat next? Start a career with significance by applying today.We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If youre not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.TPBN1_UKTJ