Customer experience director jobs in United Kingdom

White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering Job Title: Director of Software Engineering Location: London - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. _ about what it’s like working at Capital One UK. About this role We are looking for a Director of Software Engineering to lead a team of 50+ engineers. We’re looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You’ll be responsible for all the technologists within a series of our ‘outcome teams’: established to drive forward business outcomes. You’ll be an excellent leader of people and communicator. You’ll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You’ll be able to provide clear thinking and direction to cut through ambiguity. You’ll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you’ll do • Leadership of a team of 50+ technologists (Software Engineers and Architects): operating engineering at scale within a complex regulated environment, • Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals, • Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time, • Drive for effective delivery with pace and precision across the different outcome teams, • Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains, • Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain., • Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes, • Stay up to date with the latest relevant changes in regulation and enterprise process, • Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices, • Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices, • Support the career growth and development of the team What we’re looking for • You’ll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance, • You’ll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward., • You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business, • You’re passionate about recruiting and developing great engineering talent, • You’ll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams., • You’ll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders), • You’ll be aware of the latest native developments within AWS and have real world experience, • You’ll have an understanding of the latest cybersecurity trends and how they impact engineering practice, • You’ll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance, • You’re comfortable in reaching pragmatic outcomes between short-term and long-term business needs Where and how you'll work This is a permanent position based in our London office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: • Wealth & Future: Competitive pension and performance-based bonus schemes, • Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days., • Health: Access premium care through our private medical insurance., • Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available_. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programs to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Creative Services Manager \n £75,000 - Hybrid - four days in the office and one day working from home \n \n The Opportunity: \n We are partnering with a well-established UK clothing brand to recruit a Senior Creative Services Manager. \n This newly created leadership role combines two existing positions and offers the opportunity to shape the brand's creative direction, develop ways of working and lead a talented multidisciplinary team. \n With no Creative Director above the role, it offers significant autonomy and operates at a level similar to a Head of Creative. \n \n The Role: \n You will lead the creative services function, managing three direct reports, all managers across PR, Content, Retail Marketing and Production. \n You will also provide direction to a wider team of dotted-line reports across creative, content, marketing and production. \n Working closely with senior stakeholders, you will ensure the brand's creative output is consistent, engaging and commercially effective across all customer touchpoints. \n You will be needed for the creative vision and direction on photoshoots too; a hands on and strategic mix. \n \n Key Responsibilities: \n\n • Lead and develop the creative services function.\n, • Manage three senior direct reports and oversee the wider team.\n, • Shape and communicate the brand's creative vision.\n, • Ensure creative work is consistent with brand guidelines.\n, • Improve team structures, processes and ways of working.\n, • Oversee the delivery of campaigns and creative projects.\n, • Balance creative ambition with commercial objectives.\n, • Build a collaborative, accountable and high-performing culture.\n, • Coach and develop managers and their teams.\n, • Manage priorities, deadlines and budgets effectively.\n\n \n About You: \n You will be an experienced creative leader with a strong background in brand, creative services or integrated marketing. \n You will bring: \n\n • Experience leading multidisciplinary teams and managing managers.\n, • Strong knowledge of brand, content, PR, retail marketing and production.\n, • The ability to set a clear creative vision and inspire others.\n, • Excellent communication and stakeholder-management skills.\n, • A commercially focused and collaborative approach.\n, • The confidence to work with significant autonomy.\n, • An approachable, energetic and low-ego leadership style.\n\n Experience within fashion, retail, lifestyle or another consumer-facing brand would be advantageous. \n \n The Culture: \n The business has an energetic, sociable and non-corporate culture. The team is close-knit, collaborative and committed to producing excellent work. \n They work hard when deadlines require it but also value the social side of the team, including live events, regular activities and drinks together. \n This position would suit someone who enjoys being visible, engaged and hands-on with their team. \n \n Why Apply? \n\n • Significant creative freedom and influence.\n, • The opportunity to shape a key business function.\n, • Leadership of a talented and established team.\n, • A collaborative and sociable working environment.\n, • Salary of circa £75,000, with some flexibility.\n, • Hybrid working\n, • Fantastic company benefits\n\n \n To apply, please submit your CV and relevant portfolio or examples of your work. All applications and initial conversations will be treated confidentially. \n BH36813

Senior Quantity Surveyor \n Location: London \n Salary: £80,000-£88,000 + Car Allowance + Package \n \n We're supporting a growing contractor and housebuilder with an established development arm, known for delivering high-quality residential and mixed-tenure schemes across the region. Under new ownership and guided by a highly experienced senior leadership team, the business is entering a new phase of growth with a strong pipeline of housing and future medium to large-scale mixed-use developments. \n \n To support this expansion, we're looking for a Senior Quantity Surveyor who can take full commercial ownership of projects, operate and help shape a modern, high-performing commercial function. This is a rare opportunity to join early, influence how the commercial team develops, and grow with a business that's building real momentum. \n \n Key Responsibilities: \n \n\n • Take full commercial ownership of residential and mixed-tenure schemes from pre-construction through to final account.\n, • Prepare and manage development budgets, cost plans, valuations, cost-to-completes and monthly cost reports.\n, • Lead procurement including scopes of work, tender packages, tender lists, subcontract tendering and contract documentation.\n, • Manage subcontractor accounts covering valuations, variations, payments, instructions, progress meetings and final accounts.\n, • Work closely with design and technical teams to ensure proposals align with budgets, buildability and value engineering opportunities.\n, • Identify and manage commercial risks and opportunities, proposing viable solutions that protect cost, quality and programme.\n, • Develop and maintain strong supply chain relationships, onboarding new subcontractors and involving them early in design.\n, • Provide regular site presence to monitor progress, validate spend and support the project team.\n, • Attend key project meetings including design team meetings, subcontractor progress meetings and internal commercial reviews.\n, • Manage client-side commercial elements, including valuing customer variations and preparing client extras quotations.\n\n \n What We're Looking For: \n \n\n • Ideally degree-qualified in Quantity Surveying with 5+ years' experience in housebuilding or residential development\n, • Strong understanding of cost planning, procurement, subcontract management and financial reporting\n, • Confident working across multiple stakeholders and comfortable in a fast-paced, growing environment\n, • Proactive, self-driven and solutions-focused, with a positive outlook and strong attention to detail\n\n\n, • Excellent communicator with the credibility to work with consultants, subcontractors, internal teams and senior leadership\n, • Flexible, reliable and able to manage competing priorities effectively\n, • Immediate start available for the right candidate\n\n \n What's In It For You: \n \n\n • Salary: £80,000-£88,000\n, • Car Allowance\n, • 25+ Days Holiday + Bank Holidays\n, • Pension & Benefits Package\n, • Opportunity to join early and influence how the commercial team develops\n, • Direct access to a highly respected Commercial Director and senior leadership team\n, • Clear progression opportunities as the business grows\n, • A pipeline of residential and future medium- to large-scale mixed-use schemes\n

The Role \n As a Enterprise Business Development Director, you will be responsible for the development of new logo customers in industry verticals. You will be required to identify, nurture, close and execute growth opportunities across Claranet’s full portfolio of products and services, acting as the primary point of contact for customers through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing Claranet’s enterprise customer base. \n Key Responsibilities \n\n • Drive revenue growth across new logo customers aligned to strategic industry verticals\n, • Leverage multiple channels for opportunity identification\n, • Operate with a CX first mindset, putting customer outcomes at the heart of how you operate\n, • Identify new business opportunities across Claranet UK’s full portfolio of products and services leveraging support from relevant Sales Specialists on qualified opportunities where necessary\n, • Develop and maintain an understanding of relevant industry verticals and market trends and use that to form a Go to Market plan, demonstrating path to achieve quota\n, • Utilise market trends and customer needs analysis to identify new business opportunities across a range of channels such as direct relationships, internal referrals, Alliances and marketing campaigns\n\n Skills and Attributes \n\n • You will be widely recognised as an authority by others in the organisation and external peers for the knowledge and experience you demonstrate\n, • Demonstrable experience developing strategies to drive growth opportunities in new logo customers\n, • Strong relationship management skills, with proven success delivering excellent customer experience\n, • Knowledge of relevant industries and market trends, with the ability to stay up-to-date on the latest developments\n, • Flexible and creative to take considered risks\n, • Inquisitive and persistent, able to hunt out new business opportunity\n, • Learn and adapt quickly to changing situations\n, • Self-motivated and able to work under pressure\n, • Manages conflict and challenges in an open and constructive manner\n\n Benefits \n At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: \n\n • Pension Scheme: Employer-matched contributions to help you plan for the future.\n, • Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing.\n, • Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms.\n, • Personalised Wellbeing Support: App-based resources and services available 24/7\n, • Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday.\n, • Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career.\n\n What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. \n We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. \n About Claranet \n Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. \n Equal Opportunities Statement \n Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. \n Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you! \n To view full job description please visit our careers page

Senior AI Engineer (Gen AI & RAG) Greater London, England, United Kingdom (On-site) \n Join an award-winning, internationally recognised B2B Consultancy as a Senior AI Engineer, where you will play a central role in delivering and evolving production-grade generative AI capabilities that power real-world business outcomes. \n This is a senior, hands-on engineering role focused on building the intelligence layer of next-generation AI products. You will architect and implement Retrieval-Augmented Generation (RAG) pipelines, agentic workflows, and rigorous evaluation frameworks that ensure AI systems are accurate, reliable, and grounded in genuine business value. \n Reporting to the Director of AI, you will bridge strategy and execution - translating architectural direction into high-quality, scalable implementations in close collaboration with AI Platform Engineering. \n What You'll Do \n\n • Design, build, and deploy production-grade generative AI systems that perform reliably at scale.\n, • Implement and continuously improve RAG pipelines that effectively leverage proprietary and domain-specific content.\n, • Develop agentic and workflow-driven AI patterns with a strong emphasis on determinism, quality, and long-term maintainability.\n, • Apply model adaptation techniques - prompting, fine-tuning, distillation - to optimise for quality, latency, and cost efficiency.\n, • Drive strong experimentation and evaluation practices, measuring correctness, faithfulness, and robustness across AI outputs.\n, • Provide hands-on technical leadership, mentoring engineers and contributing meaningful code-level guidance across the team.\n, • Work closely with platform, product, and delivery teams to accelerate the path from AI experimentation to production deployment.\n, • Explore and apply advanced retrieval approaches, including Graph-RAG and structured knowledge representation, where they deliver clear value.\n\n Required Skills & Experience \n\n • Strong Python proficiency for production-grade AI development, with hands-on experience across LlamaIndex, LangChain, and LangGraph.\n, • Proven track record building Retrieval-Augmented Generation (RAG) systems; Graph-RAG exposure is a distinct advantage.\n, • Practical experience with model adaptation techniques including prompting, fine-tuning, instruction tuning, or knowledge distillation.\n, • Solid grounding in evaluation and experimentation methodology for generative AI, with a focus on correctness, faithfulness, and robustness.\n, • Demonstrable experience owning the technical design and delivery of complex AI, ML, or data-driven systems in live production environments.\n, • A background operating at senior engineer or technical lead level - comfortable balancing rapid experimentation with disciplined production delivery, and communicating with clarity across technical and non-technical stakeholders.\n\n This is a compelling opportunity to work at the forefront of applied Generative AI, where your contributions directly shape customer-facing products and drive measurable business impact. You will bring genuine technical ownership and autonomy, supported by a world-class leadership team with a clear and ambitious AI roadmap. \n \n INDAMS \n The Portfolio Group are acting on behalf of our client in recruiting for this position.

Why Southwark? \n Southwark is one of London’s most diverse and innovative boroughs. The council delivers a wide range of services every day, and behind those services is a large and complex estate that needs to be safe, secure, well maintained and fit for purpose. \n Corporate Facilities Management plays a key role in making that happen. We support buildings across the council’s non-housing operational estate, including flagship sites such as Tooley Street and Queens Road, as well as a range of operational and public-facing buildings. \n We’re now looking for a Head of CFM Operations and Performance to help lead and strengthen and modernise how our services are delivered. This is a great career opportunity to take on a senior FM leadership role in a large London borough offering real scope to shape how operational FM services are delivered and improve performance. \n About the role \n This is a senior operational leadership role, reporting to the Assistant Director of Corporate Facilities Management. You’ll lead the performance, planning and the continuous improvement of FM operations across the council’s non-housing estate. \n The role covers a wide range of services, including statutory compliance, reactive maintenance, cleaning, security, front of house, post, room configuration and wider FM support to services across the borough. \n You’ll be responsible for ensuring the fundamentals are done well while improving how services are managed, and making sure the service has the right systems, data, contracts and performance measures in place. \n A big part of the role will be bringing together in-house teams, contractors and council services so that FM support feels joined up, responsive and reliable. You’ll also lead on performance, risk and assurance, making sure there’s a clear and consistent approach to how buildings and services are managed, monitored and improved. \n Key responsibilities include: \n\n • Leading operational FM services across a large and varied council estate\n, • Improving performance, service quality, compliance and value for money\n, • Managing risk and assurance across statutory, operational and contractual responsibilities\n, • Strengthening service level agreements and ensuring expectations are clear and properly managed\n, • Providing senior advice on FM performance, operational risk, compliance and service improvement.\n, • Supporting the continued development and modernisation of Corporate Facilities Management services\n\n What we're looking for \n We’re looking for someone with strong senior-level experience in facilities management, estates operations or a similar building services environment. \n This isn’t a back-office role. The service operates across a live estate, supporting staff, visitors, elected members and residents. You’ll need to be visible, responsive and comfortable working in an environment where priorities can change quickly and where good facilities management makes a real difference to how services operate. \n You’ll bring a practical, solutions-focused approach, with the confidence to work with senior managers, contractors, operational teams and service users. You’ll need to be able to step back and think strategically, but also get into the detail when needed. \n To be considered, please outline the following experience in your application: \n\n • Leading operational FM services across multiple sites or a complex estate\n, • Managing statutory compliance, health and safety, building operations and service risk\n, • Improving contract performance, service standards and customer experience\n, • Using data, reporting and service insight to identify issues and drive improvement\n, • Leading teams and working with contractors in a busy operational environment with a focus on collaboration, accountability and service excellence\n\n Additional Information \n Guaranteed Interview Scheme: \n As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: \n • Members of the Armed Forces and veterans• Are currently in care, or have previously been in care• If you consider yourself to be disabled or if you have a long-term health condition \n We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council. \n Benefits and more information: \n In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page. \n Attachments \n\n • Head of CFM Operations - Job Description & Person Specification.pdf\n

Job description At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY's Financial Services practice is a unique industry-focused business unit that provides a broad range of integrated services to financial institutions and other capital markets participants, including banks, insurers, wealth and asset managers and government. EY UK’s Remediation Team works across all sectors on a broad range of engagements with a diverse portfolio of clients, delivering consultancy services and support focused on the execution of remediation programmes and the management of regulatory risk. The team focuses on delivering some of the industry’s largest and most complex remediation programmes. This includes supporting firms in qualifying potential issues, root cause analysis, as well as designing and implementing past business reviews and redress schemes to remediate consumer harm. The opportunity Our objective is to continue being the market leader in delivering large-scale, complex remediation programmes within the Financial Services sector. We collaborate and work closely with teams across EY to design and execute technology-enabled delivery solutions that bring structure, pace and control to high profile programmes for our clients, while also building and deepening senior client relationships and identifying opportunities to support clients across the remediation lifecycle. As a Director, you will play a pivotal role in shaping EY’s remediation delivery strategy, taking end-to-end accountability for programme set-up and execution, and acting as a trusted adviser to senior client stakeholders on delivery approach, governance, risks and good customer outcomes. You will also be expected to originate and shape new opportunities, lead pursuits and proposals, and bring the best of EY to clients through strong relationship management and market-facing insight. Your key responsibilities As a Director within the Remediation Team, you will lead complex multi-workstream programmes from mobilisation through to closure, setting the delivery strategy, establishing governance and controls, and assuring high quality outcomes. Typical engagements include leading, directing and assuring the design, implementation or review of: • Past business reviews and large-scale remediation programmes for firms, • Programme design and control, including integrated plans, dependencies, RAID management, milestones, and operational execution, • Governance and operating rhythm, steering committees, working groups, decision forums, and clear escalation pathways, • Performance management and reporting including MI and insights, outcome tracking, executive dashboards and Board‑level reporting, • Resource and financial management comprising budgeting, forecasting, capacity planning, and commercial oversight, • Workstream leadership across multi‑disciplinary teams (operations, technology, data, risk) to deliver at pace, • Quality management incorporating assurance frameworks, outcome testing and continuous improvement across delivery lifecycle, • Delivery of FCA agreed actions including Section 166 reviews and Skilled Person engagements, • Development of programme artefacts, including policy frameworks, remediation principles and redress methodologies to scale repeatable delivery, • Originating, shaping and leading significant business development opportunities for new and existing clients The successful candidate will be expected to: • Provide visible leadership across EY’s largest and most complex remediation programmes, acting as the primary point of accountability for delivery, quality and outcomes, • Be a very established Programme Manager with significant experience of setting up and delivering large scale remediation programmes, • Set the overall programme strategy and delivery approach, including mobilisation, governance design, delivery controls, reporting and assurance, • Lead multiple workstreams and engagement teams concurrently, ensuring clear ownership, strong delivery cadence, and effective decision‑making discipline, • Own commercial performance and programme control, including budgeting, resourcing, risk management and contractual delivery commitments, • Translate complex regulatory expectations into actionable delivery plans and operating models that teams can execute at scale., • Operate confidently at senior levels, with strong written and verbal communication skills for Board‑level reporting, regulator engagement and executive presentations, • Proactively identify and convert opportunities for EY to provide additional advisory services, leveraging existing client relationships, • Lead, or play a senior role in, the development and governance of proposals for significant new client opportunities, • Build, maintain and deepen senior client relationships, acting as a trusted adviser across remediation, regulatory risk and broader transformation agendas, • Create a high‑performing team culture, mentoring senior managers and managers, and taking accountability for talent development, succession and performance outcomes, • Demonstrate a proactive, ownership‑driven mindset with a clear ambition to progress to Partner and help shape the future direction of the practice Skills and Attributes for Success: • Demonstrate extensive programme leadership experience, including setting up and delivering large scale remediation programmes, • Proven programme leadership experience delivering large‑scale, multi‑workstream transformation and/or remediation programmes, with complex governance and stakeholder landscapes, • Strong programme management disciplines and the ability to establish strong delivery controls, • Working knowledge of financial services regulation and remediation, with the ability to translate regulatory expectations into executable delivery plans and measurable outcomes, • Outstanding communication skills, strong commercial acumen and the ability to provide constructive challenge at senior levels, • Highly organised, structured and disciplined, with the flexibility to operate effectively across multiple priorities and under significant regulatory and delivery pressure, • Proactive and outcomes‑focused, anticipating issues, shaping solutions and driving decisions to conclusion, • Strong client‑facing presence, with the ability to build trusted relationships with senior executives, regulators and external advisers, • Confident in managing ambiguity and complexity, balancing regulatory expectations with pragmatic delivery considerations, • Demonstrated ability to originate, shape and grow new business opportunities within remediation and adjacent regulatory risk services, • A collaborative leader who works effectively across EY’s wider Financial Services practice and promotes a strong, inclusive team culture To qualify for the role, you must have some or all of the following: • Typically, 12+ years’ experience working within Financial Services or significant experience leading large‑scale remediation programmes, • Proficient in programme set‑up and execution (governance, planning, controls, reporting, resourcing and budget management) with the ability to translate regulatory expectations into effective delivery plans, • Sound technical knowledge of financial products and customer‑facing regulated activities (e.g. complaint handling, redress, conduct risk), • Strong academic background, ideally to a degree level or equivalent, • FPC or QCF Level 4 qualified (preferable but not required), • Proven experience managing, developing and sponsoring senior talent What we look for We are looking for individuals with a strong sense of ownership, commercial awareness and ambition to help transform the financial services industry. If you have a passion for leading some of the industry’s most complex and high‑profile remediation programmes, and are motivated by progression to Partner, this role is for you. What we offer We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: • Support, coaching and feedback from some of the most engaging colleagues around, • Opportunities to develop new skills and progress your career, • The freedom and flexibility to handle your role in a way that’s right for you If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

CRM Strategy Consultant | £600–£675 per day (Outside IR35) | 6 Month Contract | Remote (Occasional travel to London) | IT Consultancy The Opportunity We are looking for an experienced CRM Strategy Consultant to lead a series of high-profile CRM strategy initiatives for a customer-centric organisation. This is a senior individual contributor role, offering the opportunity to shape the future of customer engagement, retention and lifecycle marketing across multiple business areas.Working closely with the CRM Director and senior leadership team, you will be responsible for developing Board-ready CRM strategies, assessing current-state capabilities and creating long-term roadmaps that drive measurable business outcomes. This role is ideal for a strategic CRM specialist who thrives in complex environments, can influence at Executive level and enjoys turning customer insight, business objectives and CRM capabilities into clear and actionable strategies.Key Responsibilities\n\n • Lead end-to-end CRM strategy projects across multiple business areas, including new product and brand launch initiatives.\n, • Assess existing CRM capabilities, customer journeys and operating models to identify opportunities for improvement and transformation.\n, • Develop medium- and long-term CRM strategies covering trading communications, customer lifecycle programmes, automation and engagement.\n, • Create Board and Executive-level strategy papers, recommendations and business cases.\n, • Define target-state CRM operating models, customer engagement frameworks and implementation roadmaps.\n, • Work independently to drive projects from discovery and analysis through to strategic recommendations.\n, • Facilitate workshops and engage with senior stakeholders to understand commercial priorities and customer needs.\n, • Ensure CRM strategies align with broader business objectives and customer experience goals.\n, • Produce detailed handover documentation and execution roadmaps for delivery teams.\nSkills & Experience Required\n\n, • Demonstrable experience developing enterprise-level CRM strategies for Board, Executive or C-suite audiences.\n, • Strong background in CRM transformation, customer engagement and lifecycle marketing strategy.\n, • Proven ability to assess current-state CRM capabilities and design future-state operating models and roadmaps.\n, • Excellent strategic thinking, analytical and problem-solving skills.\n, • Experience influencing and managing senior stakeholders across complex organisations.\n, • Outstanding communication and presentation skills, with the ability to articulate recommendations at Executive level.\n, • Ability to work autonomously and deliver high-quality strategic output with minimal supervision.\nDesirable Experience\n\n, • Experience within travel, retail, e-commerce or other customer-centric sectors.\n, • Exposure to CRM platforms such as Braze.\n, • Experience supporting large-scale CRM transformation or customer engagement programmes.\nContract Details\n\n, • Role: CRM Strategy Consultant\n, • Duration: Initial 6-month contract\n, • Rate: £600–£675 per day\n, • IR35 Status: Outside IR35\nCRM Strategy Consultant | £600–£675 per day (Outside IR35) | 6 Month Contract | Remote (Occasional travel to London) | IT Consultancy

Service Desk Manager London - (4 days On-site, Friday WFH) £50,000 - £65,000 + 25 Days Holiday + Career Progression + PensionAre you an experienced Service Desk Manager from an IT Managed Service Provider environment looking for a pivotal leadership role where you can shape the future of a growing service operation, develop high-performing teams, improve processes, and have a direct impact on client satisfaction and business success?This is a fantastic opportunity to join a growing and ambitious business where the Service Desk sits at the heart of the operation. Reporting directly to the Managing Director, you will be responsible for driving service excellence, developing team capability, implementing best practice processes, and ensuring the highest levels of customer satisfaction.You will lead the ongoing development of the Service Desk function, overseeing service delivery performance, SLA management, reporting, customer relationships, and continuous improvement initiatives. This role will also play a key part in the implementation and growth of a 24/7/365 support operation.The ideal candidate will have previous experience managing a service desk within an MSP environment or a proven background in customer service leadership. You will possess strong organisational skills, excellent stakeholder management abilities, and sufficient technical understanding to challenge, mentor, and develop service desk engineers while driving service improvements.Offering excellent progression opportunities and the chance to influence business-wide service delivery strategy, this is an ideal role for a driven, customer-focused leader who thrives within a fast-paced environment.The Role: \n\n • Manage and develop the Service Desk team, processes, and performance\n, • Oversee SLA management, reporting, service reviews, and customer satisfaction\n, • Implement and maintain ITIL-aligned processes and best practices\n, • Drive continuous improvement, automation, and operational efficiency\n, • Lead onboarding of new clients and build strong stakeholder relationships\n, • Support the development of a 24/7/365 service operation\n\n The Person \n\n • Previous Service Desk Management experience within an MSP environment, or strong customer service management background\n, • Good technical understanding of IT support environments\n, • Experience with ITIL processes and service delivery best practices\n, • Knowledge of ISO9001 and ISO27001 standards advantageous\n, • Strong leadership, communication, and stakeholder management skills\n, • Highly organised, proactive, and capable of thriving under pressure\n\n Reference Number: BBBH277133 \n Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. \n The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. \n We are an equal opportunities company and welcome applications from all suitable candidates.

Director, Head of Technology Resilience and Production Operations London (Hybrid) | Banking Sector up to £140,000 + Bonus + Benefits Are you ready to shape the resilience strategy of a global financial institution and make your voice heard at the top table? \n This is a rare opportunity to lead Technology Resilience and Production Operations for a major international financial services organisation, building an Enterprise Centre of Excellence that protects service stability, strengthens regulatory confidence, and safeguards the customer experience across a global business. You'll sit within the senior leadership team, own a multi-million-pound platform strategy, and lead a team of around 25 through a period of genuine transformation. \n What you'll be doing: \n\n • Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale\n, • Build and govern an internationalised Centre of Excellence platform, delivering high-quality MI, dashboards and executive-level reporting on KPIs, SLAs and risk\n, • Design and manage the Technology Resilience framework, including business impact analysis, Disaster Recovery exercises (cyber-attack, ransomware, infrastructure failure scenarios) and Business Continuity Plans\n, • Lead major incident response and postmortem/root cause processes, driving a culture that reduces repeat incidents and strengthens proactive problem management\n, • Own the Change Advisory Board and release orchestration strategy, ensuring changes are authorised, risk-assessed and compliant across complex deployment pipelines\n, • Manage budget, licensing and vendor relationships, and lead, develop and grow your team while embedding a strong risk and compliance culture\n, • Interpret regulatory requirements (including DORA) and translate them into business-aligned resilience and security controls\n\n What you'll bring: \n\n • Extensive, proven experience setting and executing enterprise-wide resilience strategy, with strong knowledge of IT/Operational/Cloud Resilience, critical service mapping and impact tolerances\n, • A strong track record leading Incident, Problem, Event and Change Management functions in a regulated financial services environment, including Priority 1 outage management and root cause investigation\n, • Proven experience managing audits, regulatory reviews and resilience testing, with the ability to influence senior stakeholders across CIO, Risk, Compliance and Audit\n, • Solid experience across infrastructure and cloud platforms (AWS, Azure, Oracle), with advanced ServiceNow proficiency for incident and problem tracking\n, • Strong analytical, decision-making and communication skills, with the ability to lead confidently and calmly under pressure\n, • Desirable: ITIL 4, ITSM tooling (ServiceNow, Jira Service Management), ISO22301/ISO20000, CBCP/MBCI certification, SRE familiarity, or experience with tools such as Splunk, CyberArk PAM, or GenAI-driven service management\n\n Ready to take on a role where your leadership genuinely shapes resilience at scale? Apply now to find out more. \n If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Technology Resilience, Director of IT Service Continuity, Head of Production Operations, Head of IT Service Management, Director of Incident and Problem Management, Head of Change and Release Management, Business Continuity Director, Head of Operational Resilience, IT Service Continuity Manager, Head of DevOps/SRE Operations, ServiceNow, ITIL 4, ISO22301, DORA compliance, Disaster Recovery, AWS/Azure/Oracle Cloud, CBCP, MBCI. \n Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

AI Transformation DirectorHybrid working (remote/ London)6 months with a view to extend £1200 per dayOutside IR35Our client is a leading technology organisation helping businesses drive transformation through digital innovation and emerging technologies.They are seeking an experienced AI Transformation Director to lead enterprise AI initiatives, working with senior stakeholders to develop strategy, accelerate adoption and deliver measurable business outcomes.This is a senior leadership role for an experienced transformation professional with a strong track record of driving organisational change.The RoleReporting to the executive leadership team, you will lead the development and delivery of AI transformation programmes for enterprise clients. You will help organisations identify opportunities to leverage AI, establish governance and operating models, improve business processes and embed AI capabilities across their operations.Working alongside consulting, engineering and delivery teams, you will oversee multiple transformation initiatives, ensuring they deliver measurable business outcomes while maintaining appropriate standards for security, governance and compliance.This role combines strategy, programme leadership, stakeholder management and innovation, making it ideal for an experienced transformation leader looking to shape how organisations adopt artificial intelligence.Key ResponsibilitiesStrategic Leadership \n\n • Develop AI transformation strategies aligned with organisational objectives.\n, • Advise senior stakeholders on AI adoption, investment priorities and implementation approaches.\n, • Support clients in identifying opportunities to improve efficiency, decision-making and customer outcomes through AI.\n, • Translate business challenges into practical AI-enabled solutions.\n, • Provide strategic guidance on the evolving AI landscape and emerging technologies.\n\n Transformation Delivery \n\n • Lead complex transformation programmes from discovery through implementation.\n, • Define operating models that support sustainable AI adoption.\n, • Identify high-value opportunities for automation and process improvement.\n, • Work with technical teams to ensure successful delivery of AI initiatives.\n, • Establish governance, reporting and programme management frameworks.\n\n Governance & Risk \n\n • Develop policies and best practice for responsible AI adoption.\n, • Support clients with AI governance, risk management and regulatory considerations.\n, • Ensure solutions align with security, privacy and compliance requirements.\n, • Promote responsible use of AI technologies across all programmes.\n\n Change & Adoption \n\n • Design change management strategies that encourage successful adoption.\n, • Build AI capability across leadership teams and wider business functions.\n, • Deliver workshops, executive briefings and awareness programmes.\n, • Support organisations in developing the skills required for long-term AI adoption.\n\n Commercial & Business Value \n\n • Define success measures and performance indicators for transformation programmes.\n, • Monitor benefits realisation throughout delivery.\n, • Demonstrate measurable improvements in efficiency, productivity and operational performance.\n, • Present recommendations and programme updates to executive stakeholders.\n\n Leadership \n\n • Lead multidisciplinary consulting and transformation teams.\n, • Build trusted relationships with senior client stakeholders.\n, • Mentor consultants and support the development of AI capabilities across the practice.\n, • Encourage collaboration between business and technical teams.\n\n Essential Experience \n\n • Significant experience in digital, technology or business transformation leadership.\n, • Experience delivering enterprise-wide change programmes.\n, • Strong understanding of artificial intelligence, automation and emerging digital technologies.\n, • Experience engaging with C-suite stakeholders.\n, • Knowledge of governance, programme management and organisational change.\n, • Excellent communication and stakeholder management skills.\n, • Strong commercial awareness and strategic thinking.\n, • Experience leading multidisciplinary teams.\n\n Desirable \n\n • Background within consulting, professional services or enterprise technology.\n, • Experience delivering AI or automation programmes.\n, • Knowledge of data strategy, cloud technologies or digital operating models.\n, • Familiarity with change management and continuous improvement methodologies.\n, • Relevant degree or postgraduate qualification in Business, Technology or a related discipline.\n\n

\n Technical Director Electrical Engineer - Data Centres (Building Services) Job Description\n WSP has an opportunity for an experienced Electrical Technical Director in our London office, focusing on the Data Centre sector with our Mission Critical Facilities team. You will have the opportunity to work on some of the most exciting and technically challenging projects within this fast paced sector. \n The role of a Electrical Technical Director in the Data Centres (DC) sector is a pivotal and highly rewarding position that combines leadership, innovation, and technical expertise. As a Technical Director, you will be at the forefront of designing and implementing cutting‑edge solutions that ensure the efficiency, reliability, and scalability of data centre operations. You will lead a team of skilled engineers, drive strategic initiatives, and collaborate with industry leaders to shape the future of data centre technology. Your expertise will be instrumental in optimising energy consumption, enhancing security protocols, and ensuring seamless integration of emerging technologies. \n \n • Be an integral part of the team’s day‑to‑day management, vision, values and leadership.\n, • Develop our client relationships and brand within the UK and EMEA.\n, • Consistently meet monthly and annual budgets at a team level, support with MEP budget planning and continuously look for ways to improve performance.\n, • Work with the director and senior leadership to develop and implement strategic initiatives in the team and across the wider business.\n, • Become part of the wider WSP business by sharing knowledge and technical skills with colleagues from around the globe.\n, • Drive profitable and sustainable work‑winning and maintain up‑to‑date forecasting for the team and input to the wider MEP service delivery.\n, • Oversee team performance including work pipeline, finance, and operational management.\n, • Work with clients, developers, contractors and architects to build relationships and secure WSP’s position as the engineer of choice in the industry.\n, • Being the client’s key point of contact.\n, • Understand the need to provide excellent client care & the opportunities to develop additional business for the team.\n, • Develop client relationship to promote new commissions.\n What we will be looking for you to demonstrate…\n An Electrical Technical Director in the Data Centres (DC) sector must exhibit a unique blend of technical prowess, leadership, and strategic insight. Key attributes include: \n \n • Either has Chartership through CIBSE/IET Engineering Council or open to working towards this.\n, • Electrical Design Engineering Expertise: A profound understanding of electrical systems, including power distribution, power generation and critical backup systems and power and energy management systems, is crucial.\n, • Innovative Problem‑Solving: The ability to develop and implement innovative solutions to complex electrical challenges is essential.\n, • Leadership and Team Management: Leadership skills are necessary to guide and inspire a team of electrical engineers and technicians.\n, • Strategic Vision: The role requires a forward‑thinking approach to anticipate industry trends and challenges.\n, • Project Management: Proficiency in project management is essential to oversee the planning, execution, and completion of electrical engineering projects.\n, • Communication Skills: Ability to convey technical concepts to non‑technical stakeholders.\n, • Adaptability: The DC sector is rapidly evolving, and an Electrical Technical Director must adapt to new technologies, industry standards, and changing business needs.\n, • Customer Focus: Understanding and addressing the needs of clients and end‑users is critical.\n \n These attributes collectively enable an Electrical Technical Director to drive the success and innovation of data centre operations, ensuring they remain efficient, secure, and scalable. \n Don’t quite meet all the criteria? Apply and let us see how your experience aligns to this role and other opportunities within the team. \n Imagine a better future for you and a better future for us all. Join our close‑knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today. \n What’s In It For You? \n Work‑life balance \n At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. \n Inclusivity & Belonging \n We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity. \n We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. \n Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. \n We also provide part‑time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. \n Knowledge & Development: We foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. \n Flex your time \n To enhance work‑life balance, WSP offers the “WSP My Hour”, allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. \n We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or chartership. \n #WeAreWSP \n Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application. \n #J-18808-Ljbffr

\n Company Outline\n Job Role: Managing Director \n Location: UK / Hybrid – 2/3 days in our London office \n Salary: £170,000+ DoE per annum + Excellent Benefits \n Contract Type: Full Time, Permanent \n What We Can Offer You: 30 Days Annual Leave (Pro-Rata) Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources. \n Why Do We Want You? \n This is a rare opportunity for an exceptional commercial leader to shape the future of a globally respected information business. As Managing Director of AXCO, part of Wilmington plc, you will be accountable for the overall leadership, commercial performance, and future growth of the business globally. \n AXCO is home to a highly knowledgeable and respected team of subject matter experts who are passionate about the insurance markets they cover and take real pride in the impact of their work. \n AXCO is entering a renewed phase of focus and opportunity, with a clear emphasis on strengthening commercial performance while continuing to build on its strong reputation for quality and expertise. \n With full P&L responsibility for a multi‑million‑pound revenue operation, you will be the primary driver of growth, with a mandate to accelerate revenues through strong customer retention, product‑led innovation, and expansion into adjacent markets. \n A key part of this role will be embedding a commercially focused mindset across the organisation, ensuring clear targets are achieved while maintaining the collaborative and expert‑led culture AXCO is known for. \n This role combines strategic leadership with hands‑on operational management, ensuring AXCO continues to deliver high‑quality, commercially relevant insurance market intelligence to customers worldwide, while building a sustainable platform for long‑term growth as part of Wilmington plc. \n At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”! Job purpose, tasks and responsibilities\n You will be responsible for: \n \n • Owning AXCO’s global commercial performance and strategic direction, with full P&L accountability for revenue growth, profitability, forecasting, pricing, cost management, and sustainable expansion across international markets.\n, • Delivering a balanced growth strategy across customer retention (c.95%+), new business acquisition, pricing optimisation, cross‑sell/upsell, and expansion into new customer segments, geographies, and adjacent markets, including key growth markets such as the US.\n, • Acting as executive sponsor for product management and innovation, driving a commercially robust product pipeline, product‑led growth, and deeper customer engagement to strengthen AXCO’s competitive position.\n, • Leading global sales, marketing, and go‑to‑market execution, ensuring strong alignment across product, marketing, and commercial teams to drive new logo acquisition and maximise growth across the existing portfolio.\n, • Overseeing the commercial success of AXCO’s broader portfolio, including its conferences, awards, and market engagement initiatives.\n, • Leading and developing a c.50‑person organisation, providing direct leadership to senior functional heads while fostering a high‑performance, commercially focused, and inclusive culture.\n, • Partnering closely with Wilmington Group shared services and report to the Executive Committee, ensuring effective execution, governance, risk management and compliance across the business.\n Essential and desirable capabilities\n To be successful in this role, you must have: \n \n • Significant years of insurance industry expertise.\n, • Proven general management experience as a Managing Director, General Manager, or senior divisional leader with full commercial accountability.\n, • Strong commercial acumen, including experience driving growth in subscription‑based business models and delivering against clear targets.\n, • Demonstrated ability to develop and scale new products in response to customer and market needs.\n, • Track record of product diversification within or to the insurance industry.\n, • Track record of delivering high growth >20%.\n, • Experience operating effectively within a group or shared services environment.\n, • Hands‑on leadership approach, combining strategic thinking with operational delivery and people leadership.\n \n To be successful in this role, it would be great if you have: \n \n • Background combining both insurance market expertise with technology enabled or data driven business models (e.g. InsurTech).\n, • Experience leading internationally focused businesses with a significant US customer presence.\n, • Exposure to events or community‑led revenue models alongside subscriptions.\n \n We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment. \n Please note that this role may remain advertised until an offer of employment has been made. The Legal Bit!\n The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. \n #J-18808-Ljbffr

\n This is a career-defining role for an ambitious leader who wants to make their mark on the global beauty industry. As our Global Product Development Director, you’ll take the reins at the very start of Tropic’s international growth journey. You will lead our Product Development (PD) team across multiple categories from skincare and haircare to makeup, body care, and fragrance, while collaborating with our world‑class scientists, designers, writers, and marketeers to deliver breakthrough products. \n This is your chance to shape the future of a £100m+ business as we expand worldwide. You’ll set the global product vision, innovate across categories, and ensure every launch resonates with international markets and makes our customers feel truly amazing in their own skin. Key Responsibilities\n \n • Lead and inspire the PD team across all categories, fostering innovation, creativity, and commercial excellence.\n, • Collaborate with in‑house experts, from scientists to designers and marketeers, to deliver world‑class, sustainable, and ethical products.\n, • Develop product strategies tailored to international markets, ensuring relevance across diverse cultures and customer needs.\n, • Obsess over our customers, creating products that not only work but also transform how people feel in their own skin.\n, • Drive commercial success: balance creativity with business impact, ensuring products fuel sales growth and global brand equity.\n, • Track trends and insights globally to stay ahead of consumer expectations and competitors.\n, • Champion sustainability, ensuring every product launch is mindful of environmental impact.\n, • Report directly to the Founder/CEO, playing a pivotal role in Tropic’s global leadership journey.\n, • Drive the global Innovation‑to‑Launch process, embedding data‑led insights and streamlined systems to scale efficiently.\n, • Champion the digital transformation of our PD platforms and tools to support international growth.\n, • Influence and align senior stakeholders across regions to foster a culture of continuous improvement.\n What We’re Looking For\n \n, • 15–20+ years of product development experience in beauty/personal care, with proven international market experience.\n, • Demonstrated success in growing product ranges internationally, from concept through to launch.\n, • A commercially sharp leader with deep knowledge of sales dynamics, customer behaviours, and global market trends.\n, • A true innovator with an obsession for creating exceptional beauty products and making customers feel amazing.\n, • Experience working with marketing to ensure product strategies align with brand and market success.\n, • A people‑focused leader, able to inspire, mentor, and push a talented NPD team to break boundaries.\n, • Highly organised, visionary, and resilient in a fast‑paced, high‑growth environment.\n, • Passionate about ethical, sustainable beauty and committed to using business as a force for good.\n What We Offer\n \n, • Employment Type: This role is offered full‑time, Monday to Friday,9am to 5pm.\n, • Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon.\n, • Hybrid Working: Enjoy a blend of office and remote working with a minimum of 3 days in the office.\n, • Benefits: Hybrid working, up to 33 days’ holiday. Enhanced family leave, Private Medical Insurance, Medicash plan, life insurance, (All available after a qualifying period). EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, dog‑friendly HQ with a chill zone and pool table, on‑site parking, regular social events, and plenty of well‑being treats throughout the year.\n About Tropic\n Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. \n We still sell that iconic body scrub, and it sits alongside an extensive range of award‑winning skincare and beauty products that have made us one of the UK’s fastest‑growing beauty businesses. Our brand is certified vegan, cruelty‑free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! Tropic’s Commitment to Equal Opportunities\n Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! \n Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic. \n We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Company Overview\n We’re on a mission to do good beyond beauty, leading the charge with clinically tested formulas that are both ethical and effective. We believe that with an Infinite Purpose, real change happens. Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award‑winning skincare and beauty products that have made us one of the UK’s fastest‑growing beauty businesses. Our brand is certified vegan, cruelty‑free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. \n #J-18808-Ljbffr

\n Orveon is a new kind of beauty company on a powerful mission: to change the way the world thinks about beauty. We dare to do things differently — pushing boundaries with purpose, inspiring creativity, and moving with intention in everything we do. \n We are a collective of three premium and prestige beauty brands: bareMinerals, BUXOM, and Laura Mercier. With offices in New York, London, Singapore and Columbus, we combine the energy of an entrepreneurial spirit with the scale and ambition to change the way the world thinks about beauty. \n Our culture is built on our IMPACT values — Innovative, Motivated, Passionate, Accountable, Collaborative, and Thoughtful. These aren't just words; they define how we show up for each other, for our brands, and for the world around us. We gain strength from our differences and believe that progress happens when we move as one. We are proud to offer a hybrid work model to support the work-life balance of our teams, and we are committed to fostering an inclusive, agile environment where everyone can thrive. About the Role\n We are seeking a strategic and commercially focused Senior People Partner to lead the People & Culture agenda across our Retail business in the UK and International markets. This role is pivotal in shaping a high-performance, people-centric culture that supports business growth, enhances employee experience, and strengthens leadership capability. \n Reporting into the International People & Culture Director, you will partner closely with Retail leaders while also contributing to the broader corporate People agenda. You will play a key role in developing our London-based P&C Advisor and ensuring alignment between Retail and Corporate functions. Travel to retail stores and field based teams will be required. Key Responsibilities Retail Leadership & International Scope\n \n • Lead P&C support for Retail teams, understanding the nuances of fast-paced, customer-facing environments.\n, • Partner with key UK and International stakeholders to ensure consistent people practices, understanding and, where required, adaption to local market needs.\n, • Work closely with the employers of record in the international markets to ensure compliance and consistency of One Orveon across markets.\n, • Support organisational design, workforce planning, and change initiatives across stakeholder groups and regions.\n Strategic Business Partnering\n \n, • Act as a trusted advisor to Retail leadership teams across the UK and international markets.\n, • Support the International P&C Director to drive the People strategy aligned with business goals, focusing on performance, engagement, and capability.\n, • Provide insight-led guidance using people data and trends to influence decision-making.\n Talent Development & Capability Building\n \n, • Coach and develop senior leaders to build inclusive, high-performing teams.\n, • Work closely with the Centres of Excellence to deliver talent and succession planning for key Retail roles.\n, • Oversee and support the development of the London-based P&C Advisor, providing mentoring, coaching, and growth opportunities.\n Employee Experience & Engagement\n \n, • Champion initiatives that enhance employee engagement, wellbeing, and retention.\n, • Foster a culture aligned with company values and development of a performance drive culture.\n, • Lead on complex employee relations matters with a balanced, pragmatic approach.\n Global and Corporate Collaboration\n \n, • Partner with Global and Corporate functions to ensure alignment of people practices across the organisation.\n, • Contribute to global P&C projects and initiatives, ensuring Retail perspectives are represented.\n, • Support cross-functional talent initiatives and leadership development programs.\n Operational Excellence\n \n, • Ensure effective delivery of core P&C processes (performance management, compensation, talent reviews).\n, • Drive continuous improvement and scalability of people practices across markets.\n, • Maintain compliance with UK employment law and support international regulatory considerations.\n Skills & Experience\n \n, • Significant experience in a senior HR / People Partner role, ideally within Retail or a consumer-facing environment.\n, • Proven experience operating across international markets.\n, • Strong commercial acumen with the ability to understand business strategy and turning into people priorities.\n, • Demonstrated strong employee relations experience.\n, • Experience in coaching senior leaders and managing complex stakeholder relationships.\n, • Experience in developing and mentoring HR team members.\n, • Solid knowledge of UK employment law; international exposure is highly desirable.\n, • Data-driven mindset with the ability to leverage insights for impact.\n Personal Attributes\n \n, • Ability to mix strategic thinking with a hands-on and pragmatic approach.\n, • Strong influencer with excellent communication skills.\n, • Resilient and adaptable in a fast-paced, evolving environment.\n, • Passionate about people, culture, and organisational effectiveness.\n What Orveon Offers You\n You are a creator of Orveon’s success and your own. This is a rare opportunity to share your voice, accelerate your career, drive innovation and fostering growth. We’re a human sized company so your work will have a big impact on the organization. We invest in the well-being of our Orveoners — both personally and professionally and provide tailored benefits to support all of you, such as: \n \n • “Hybrid First” Model 3 days per week in office, balancing virtual and face-to-face interactions.\n, • “Work From Anywhere” –Freedom to work six (6) weeks annually from the lo-cation of your choice.\n, • Complimentary Products –Free and discounted products on new releases and fan-favorites.\n, • Professional Development –Exposure to senior leadership, learning and development programs, and career advancement opportunities.\n, • Community Engagement –Volunteer opportunities in the communities in which we live and work.\n Equal Opportunities and Accommodations\n Orveon is deeply committed to building a workplace and global community where inclusion is not only valued but prioritized. We strive to build and nurture a culture where a focus on diversity, equity, and inclusion is instinctive. Our deep sense of passion and pride in what we do, both as individuals and as a collective, unifies our shared commitment to “changing beauty for the better”. Therefore, all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We recognize and celebrate different ideas, perspectives, and backgrounds and know they create a more robust and creative work environment. \n #J-18808-Ljbffr

\n Locala’s omnichannel advertising platform leverages granular insights and cutting-edge AI to help marketers efficiently plan, activate, and measure campaigns personalized to the local consumer. Our platform specializes in transforming complex mobility and consumer data into actionable audience insights, fueling advanced media strategies that consistently deliver smarter business outcomes. \n Since our inception in 2012, Locala has proudly worked with leading brands across 40 countries. \n With over 180 employees around the globe, Locala has offices in the United States, France, Belgium, the UK, Singapore, Malaysia, Italy, Canada and Dubai. \n Locala is looking for a Sales Director UK to strengthen our growing Sales team and focus on developing business with OMG agencies. Reporting to our Senior VP of Sales based in London, you will join our expanding team. YOUR ROLE 1. Business development\n \n • Develop new business and build a portfolio of new clients within the UK territory with a focus on the OMG group.\n, • Schedule and conduct meetings with key agency and brand decision-makers.\n, • Meet and exceed pre-determined Quarterly Sales Goals.\n, • Ensure 100% customer satisfaction and retention.\n, • Act as a team player and client advocate at all times.\n 2. Sales\n \n, • Meet with key brand decision-makers and agencies to prove the benefit of Locala’s technology over competition or current solutions.\n, • Own the sales cycle – from lead generation, closure, and renewal.\n, • Meet and exceed all quarterly and annual sales quotas.\n, • Collaborate with account management and trading teams to upsell clients.\n, • Must have strong negotiation skills.\n 3. Reporting\n \n, • Maintain an up-to-date Salesforce profile – Salesforce proficiency a plus.\n, • Weekly pipeline updates shared with Team and Management.\n 4. CRM\n \n, • Be present and in touch with clients on a regular basis.\n, • Maintain account and opportunity forecasting with our CRM.\n, • Organize ROI focused entertainment activities.\n YOUR PROFILE\n \n, • 5–10 years of experience in digital advertising — ideally across ad agencies and ad tech environments (DSP, ad exchange, publisher, or ad server). Experience in mobile and location-based advertising is a strong plus.\n, • Strong network within PHD and/or OMD and solid relationships with key agencies and brands.\n, • Excellent business acumen with a solution-oriented and proactive mindset.\n, • Hands‑on and entrepreneurial; at Locala, we build our future together.\n, • Creative and strategic, able to identify and seize new business opportunities.\n, • Outstanding communication and presentation skills, both written and verbal.\n, • Highly organized, detail-oriented, and able to manage priorities effectively.\n, • Resilient and adaptable, thriving in a fast-moving, collaborative environment.\n About Our Perks\n \n, • Fair and Competitive compensation package (#Succeed)\n, • A smart working policy with a monthly allowance (#Care)\n, • Health insurance coverage with Vitality (#Care)\n, • State of the art products (#Invent)\n, • A vibrant company life: Global retreat (Ibiza 2019, Lisbon 2022, Paris 2024), Afterworks, Holiday season party, breakfasts, Wellness week... (#Succeed)\n \n Our corporate social responsibility (CSR) is an integral part of our culture and global strategy: purchase of refurbished computers, partnerships with Noos and Ecotree, energy efficient offices, donations and engagement with charities and an Global DE&I committee (Diversity, Equity and Inclusion). (#Succeed) About Our values\n \n • Care: We are fair to all. We act transparently, responsibly and sustainably towards people and the planet.\n, • Invent: We take risks and put ourselves to the test. Our products are unique and challenge the status quo.\n, • Succeed: We help you succeed. We set the bar high, work together and commit to delivering an outstanding product and achieve excellence every single day.\n \n At Locala, we are committed to diverse and inclusive hiring and to promoting equal opportunities throughout our processes and beyond. Our offers are open to everyone, regardless of origin, gender, religion, disability, etc. Do not hesitate to apply! \n #J-18808-Ljbffr

\n About Us:\n Hi there We’re Wild. We’re on a mission to remove single-use plastic from the bathroom, armed with our refillable, natural and scent-sational deodorants, body wash, and lip balm – and we’ve only just started. We launched in 2020 and as a high-growth company, we’re already one of Europe’s fastest-growing start-ups About the Role\n As the Chief Marketing Officer at Wild, you will be the strategic powerhouse and cultural anchor driving our next phase of global hyper-growth. This is a truly holistic leadership role. You will own the global D2C engine, bridge the gap between digital and retail ecosystems, and mastermind the brand identity that resonates across the UK, US, EU, and Australia. \n You aren't just managing marketing spend; you are setting overall business goals, planning the future product and partnership roadmap, and leading a high-performing, passionate team to deliver exceptional results year after year. What you'll do: 1. Strategic Growth & Global Expansion\n \n • \n Omnichannel Integration: Lead the global D2C strategy, ensuring seamless synergy with our retail channels to maximise brand visibility and commercial opportunities across all touchpoints. \n • \n International Scale: Own and scale Wild’s footprint across core global markets, with a dedicated focus on driving penetration and localised relevance in the UK, US, EU, and AUS. \n • \n Goal Setting: Define and execute overall marketing targets, commercial business goals, and P&L accountability. \n 2. Cross-Functional Team Leadership\n Directly lead, mentor, and inspire a multi-disciplinary team spanning six core pillars: \n \n • \n Performance Marketing: Oversee the deployment of 8-figure advertising budgets across a wide spectrum of channels, mastering a true full-funnel approach. \n • \n Influencer Marketing: Manage a high-performing, best-in-class influencer team, constantly evolving the strategy to stay ahead of an ever-changing market landscape. \n • \n Brand: Defining the voice, story, and market positioning across all global territories. \n • \n E-commerce: Driving conversion, optimising the digital storefront, and maximising customer lifetime value. \n • \n CRM: Cultivating customer retention, brand loyalty, and recurring community engagement. \n • \n Creative: Guiding the visual identity, campaign design, and overall content engine of the brand. \n 3. Full-Funnel & Media Execution\n \n • Drive a sophisticated media mix that balances large-scale TV brand campaigns to capture mass-market awareness with high-performance digital acquisition campaigns that drive efficient, immediate conversion.\n 4. E-commerce Strategy & CRO (Conversion Rate Optimisation)\n \n, • While you won't need to be deeply technical or manage tech agencies directly (this is handled by your E-commerce team), you will possess a strong commercial understanding of digital product management.\n, • Champion the bridge between marketing and E-commerce, ensuring a flawless customer journey via high-converting landing pages, robust CRO strategies, and optimal user experiences.\n 5. Brand Innovation & Partnerships\n \n, • Orchestrate the future roadmap for major product launches, high-profile collaborations, and strategic brand partnerships that cut through cultural noise and drive massive brand equity.\n 6. Cultural & People Leadership\n \n, • Act as a cultural leader for the broader business—fostering a healthy, collaborative, and happy workforce.\n, • Maintain a high-performance culture that balances mental well-being with an ambitious drive to hit high-growth targets.\n Who you are:\n \n, • The Balanced Generalist: You sit comfortably at the intersection of magic and logic. You have a razor-sharp eye for creative branding, but you live and breathe commercial metrics and ROI.\n, • Heavyweight Scale Experience: You have a proven track record of managing 8-figure budgets and scaling an international D2C brand across the US, UK, and Europe.\n, • Full-Funnel Expertise: You are equally comfortable signing off on a major TV commercial production as you are diving into the attribution models of a paid social campaign.\n, • A Natural Coach: You have a track record of managing diverse teams. You know how to get the best out of an analytical performance marketer, a visionary creative director, and a fast-paced influencer team.\n, • High EQ: You lead with empathy. You understand that exceptional, year-after-year results are only possible when a team feels supported, valued, and energised.\n What you’ll get from us:\n \n, • 25 days holidays + bank holidays + 9 extra remote working days\n, • Hybrid working, 3 days a week in our shiny new London office\n, • Enhanced maternity, paternity & adoption leave\n, • 4% Company Pension\n, • Mental well-being support through Spill\n, • Private healthcare through Vitality\n, • Weekly early finishes and social events\n, • Annual L&D budget\n, • Free breakfast\n, • Free & discounted Wild products\n, • 2 x team volunteering days and 2 x personal volunteering days\n \n Ready to become a Wild thing?! \n At Wild, we know that diversity drives innovation and creativity. We are committed to creating and maintaining a workplace where all employees feel valued and empowered to bring their most authentic selves to work. We recognise that diversity goes beyond visible differences such as race, gender, age, and ethnicity and encompasses a broad spectrum of backgrounds, experiences, perspectives, and abilities. We encourage individuals from all backgrounds to apply! \n If we can make any adjustments to help you to perform your best in the process, please let us know! \n #J-18808-Ljbffr

\n Company Outline\n Job Role: Managing Director \n Location: UK / Hybrid – 2/3 days in our London office \n Salary: £170,000+ DoE per annum + Excellent Benefits \n Contract Type: Full Time, Permanent \n What We Can Offer You: 30 Days Annual Leave (Pro-Rata) Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources. \n Why Do We Want You? \n This is a rare opportunity for an exceptional commercial leader to shape the future of a globally respected information business. As Managing Director of AXCO, part of Wilmington plc, you will be accountable for the overall leadership, commercial performance, and future growth of the business globally. \n AXCO is home to a highly knowledgeable and respected team of subject matter experts who are passionate about the insurance markets they cover and take real pride in the impact of their work. \n AXCO is entering a renewed phase of focus and opportunity, with a clear emphasis on strengthening commercial performance while continuing to build on its strong reputation for quality and expertise. \n With full P&L responsibility for a multi‑million‑pound revenue operation, you will be the primary driver of growth, with a mandate to accelerate revenues through strong customer retention, product‑led innovation, and expansion into adjacent markets. \n A key part of this role will be embedding a commercially focused mindset across the organisation, ensuring clear targets are achieved while maintaining the collaborative and expert‑led culture AXCO is known for. \n This role combines strategic leadership with hands‑on operational management, ensuring AXCO continues to deliver high‑quality, commercially relevant insurance market intelligence to customers worldwide, while building a sustainable platform for long‑term growth as part of Wilmington plc. \n At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”! Job purpose, tasks and responsibilities\n You will be responsible for: \n \n • Owning AXCO’s global commercial performance and strategic direction, with full P&L accountability for revenue growth, profitability, forecasting, pricing, cost management, and sustainable expansion across international markets.\n, • Delivering a balanced growth strategy across customer retention (c.95%+), new business acquisition, pricing optimisation, cross‑sell/upsell, and expansion into new customer segments, geographies, and adjacent markets, including key growth markets such as the US.\n, • Acting as executive sponsor for product management and innovation, driving a commercially robust product pipeline, product‑led growth, and deeper customer engagement to strengthen AXCO’s competitive position.\n, • Leading global sales, marketing, and go‑to‑market execution, ensuring strong alignment across product, marketing, and commercial teams to drive new logo acquisition and maximise growth across the existing portfolio.\n, • Overseeing the commercial success of AXCO’s broader portfolio, including its conferences, awards, and market engagement initiatives.\n, • Leading and developing a c.50‑person organisation, providing direct leadership to senior functional heads while fostering a high‑performance, commercially focused, and inclusive culture.\n, • Partnering closely with Wilmington Group shared services and report to the Executive Committee, ensuring effective execution, governance, risk management and compliance across the business.\n Essential and desirable capabilities\n To be successful in this role, you must have: \n \n • Significant years of insurance industry expertise.\n, • Proven general management experience as a Managing Director, General Manager, or senior divisional leader with full commercial accountability.\n, • Strong commercial acumen, including experience driving growth in subscription‑based business models and delivering against clear targets.\n, • Demonstrated ability to develop and scale new products in response to customer and market needs.\n, • Track record of product diversification within or to the insurance industry.\n, • Track record of delivering high growth >20%.\n, • Experience operating effectively within a group or shared services environment.\n, • Hands‑on leadership approach, combining strategic thinking with operational delivery and people leadership.\n \n To be successful in this role, it would be great if you have: \n \n • Background combining both insurance market expertise with technology enabled or data driven business models (e.g. InsurTech).\n, • Experience leading internationally focused businesses with a significant US customer presence.\n, • Exposure to events or community‑led revenue models alongside subscriptions.\n \n We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment. \n Please note that this role may remain advertised until an offer of employment has been made. The Legal Bit!\n The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. \n #J-18808-Ljbffr

Our client is a leading chemical distributor of Resins and associated products to the Adhesives, Sealants, Coatings and Construction markets.They are now seeking a Business Development Manager Chemicals. This position is a full-time permanent role reporting to the Commercial Director.Joining a small, proactive and fast paced team. This position will be field / home based and location within the UK is flexible. The role will require regular contact and visits to customers in the UK as well as occasional visits to their offices.Job PurposeThis role is technical as well as commercial, assisting the Sales Director, who is responsible for a wide array of products to clients across the UK and globally.Growing the already successful business.Looking at new customer sectors and principle development.Key ResponsibilitiesManaging and developing current customers, achieving budget for growth and profit.Assisting customer with solution-based sales.Expand the current department focusing on new customers sectors and principal development.Supporting principles and customers with extensive technical understanding and experience in this sector.Attention to detail is essential.Assist with exhibitions and with sales enquiries from clients.Raise purchase orders / negotiating with suppliers and sourcing.The role will be field based with the ability to travel across the UK to meet customers weekly, as well as occasional visits to our clients offices which are based in London and the Northwest. Overseas travel may be requested on an occasional basis.Ensure correct process and documentation is provided for customers including shipping and order processing.Work with all stake holders in the wider team taking full responsibility ensuring margins and sales are maintained. Action and remedy non-conformances when they arise.Report to Sales Director and broader team on margins, analysis, projects and market trends.Qualifications and ExperienceEducated to BSc level (or equivalent) in a relevant scientific discipline.Technical and Sales experience in the Chemical industry (essential)Proven track record and experience in the Chemical Industry.Experience of working with ERP systems (SAP is desirable) and business intelligence software.Excellent communication skills - essential.Full driving licenceIn return our client is offering a competitive package including a basic salary of around £50,000 per annum plus car allowance, bonus and benefits.(Salary is very negotiable and dependant on experience).Please email your C.V to Louise, Director at Atom Scientific Recruitment Ltd.TPBN1_UKTJ

Join the Board of CDS Senior Independent Director Chair of Services Committee Board Member Location: Board meetings in SE1 (London), virtual committee meetings Closing date: 3 August 2026 @ 8am Remuneration: Senior Independent Director: £3,174 per annum Chair of Services Committee: £3,174 per annum Board Member: £2,540 per annum Better homes. Stronger communities. More community-led housing For over 50 years, CDS has worked alongside residents, housing co-operatives and communities because we believe people should have greater influence over the places they call home. We're looking to appoint up to three new Board colleagues to help shape our strategy, strengthen our governance and support the future of community-led housing. The roles We're recruiting for: Senior Independent Director supporting excellent governance and Board leadership. Chair of Services Committee overseeing our landlord and client services, safety, performance continuous improvement and our work to increase community led housing. Board Member contributing to the strategic leadership and governance of CDS. Who we're looking for We're looking for people with strategic judgement, sound values and a commitment to our social purpose. You may already have Board experience or have developed equivalent leadership through your professional or public service career. We're most interested in experience in governance, AI/cybersecurity/IT, law, customer service, communications or housingbut we're equally interested in the different perspectives you can bring. A Board strengthened by different perspectives We believe better decisions are made when Boards reflect a broad range of backgrounds, experiences and perspectives. We're committed to broadening the diversity of our Board and particularly encourage applications from people from Black, Asian and other minority ethnic communities, disabled people, women and LGBTQ+ people, especially those interested in Board leadership roles. We also value lived experience alongside professional expertise and will make needed reasonable adjustments throughout the recruitment process. The appointment Board appointments are generally a three-year term that can be renewed for a total maximum of six years. Closing date: Monday, 3rd August 2026 at 8am Interviews: Thursday, 10th and Friday 11th September 2026 (in person in Central London) TPBN1_UKTJ

Lead Business Architect / Business Design Partner Circa £75,000 + Excellent Benefits | Remote First | Occasional UK Travel Shape the future of business transformation. We're looking for an experienced Business Architect to join a major transformation function as a Business Architect Design Partner, playing a key role in shaping enterprise-wide change before delivery begins. This is a strategic role for someone who has extensive experience designing Target Operating Models (TOMs), Service Design and Business Architecture within large, complex organisations. You'll work alongside Directors and Executive Sponsors to define business problems, shape future ways of working and ensure major change initiatives are strategically aligned before entering delivery. This is an opportunity to influence change at the highest level, helping establish Business Architecture capability and embedding effective business design practices across the organisation. What you'll be doingPartner with Directors and Executive Sponsors to shape complex business transformation initiatives.Lead strategic discovery, defining business problems, outcomes and future direction.Design Target Operating Models, business capabilities, service models, customer journeys and end-to-end business processes.Lead Service Design activities, ensuring future services are customer-focused, operationally effective and aligned to organisational strategy.Apply Business Architecture techniques to develop future-state operating models, business capabilities and organisational design.Facilitate senior stakeholder workshops, challenging thinking and building consensus around future ways of working.Develop strategic options, recommendations and business cases that support Executive decision-making.Ensure business design aligns with Digital, Data, Enterprise Architecture and Delivery teams to create integrated, sustainable solutions.Help establish and evolve Business Architecture and Business Design frameworks, standards and ways of working.About you. You'll be an experienced Business Architect, Lead Business Analyst or Business Design professional with a proven track record of shaping enterprise-wide transformation. You'll bring experience in Business Architecture and strategic business design.Designing and embedding Target Operating Models (TOMs).Service Design, including customer journeys, business capabilities and organisational design.The ability to lead complex discovery activities and shape business strategy before delivery begins.Engaging and influencing Executive and Director-level stakeholders with confidence and credibility.Establishing Business Architecture practices, governance or new ways of working.Strong facilitation, workshop leadership and stakeholder management skills.An understanding of digital platforms, enterprise architecture and data-enabled transformation.Shaping Corporate Services operating models, particularly across HR and Finance, will be highly advantageous.Sector experience. We're particularly interested in candidates with extensive experience within: Social HousingCare or HealthcareWhat's on offer? Circa £75,000 salaryExcellent benefits packageRemote-first working with occasional UK travelA genuine opportunity to shape strategic transformation before delivery begins.The chance to establish and mature Business Architecture capability within a collaborative and growing change function.If you're an experienced Business Architect who enjoys solving complex organisational challenges, designing future operating models and influencing strategic change at Executive level, we'd love to hear from you.Please send your CV toServices Advertised are those of an Employment AgencyTPBN1_UKTJ

Director of Financial Crime & Payments Location: Hybrid, ManchesterSalary: Competitive DOEOur client is looking for an experienced Director of Financial Crime & Payments to lead the strategy, development and transformation of their Financial Crime and Payments functions.This is a senior leadership opportunity for someone who combines deep financial crime expertise with a strong understanding of payment operations, technology and regulatory compliance. You'll play a pivotal role in shaping the organisation's future, driving innovation through AI and automation while ensuring robust controls, excellent customer outcomes and regulatory excellence.The Role As Director of Financial Crime & Payments, you'll be responsible for developing the organisation's financial crime operating model while providing executive oversight of payment operations across card payments, Faster Payments, BACS and other payment services.Working closely with senior leaders across Product, Technology, Risk and Compliance, you'll lead strategic transformation programmes, champion the use of AI and machine learning, and ensure the business remains at the forefront of financial crime prevention and payment innovation.Key Responsibilities Lead the strategy and transformation of Financial Crime and Payments across the business.Develop and evolve the financial crime operating model to support business growth and regulatory compliance.Oversee financial crime controls across KYC, transaction monitoring, sanctions screening, fraud prevention and investigations.Drive the adoption of AI, machine learning and automation to improve operational efficiency and risk management.Provide executive oversight of payment operations, including card payments, Faster Payments, BACS and international payments.Manage strategic relationships with payment schemes, service providers and external partners.Ensure compliance with FCA regulations, payment scheme requirements and wider financial crime legislation.Partner with Product and Technology teams to develop innovative payment solutions.Present reporting and strategic updates to Executive Committees, Boards and regulatory stakeholders.Lead, develop and inspire high-performing Financial Crime and Payments teams.Skills & Experience Significant senior leadership experience within Financial Crime, AML, Fraud, Payments or Risk in a regulated financial services environment.Extensive knowledge of the full financial crime lifecycle, including KYC, customer due diligence, transaction monitoring, sanctions screening and fraud management.Proven experience leading financial crime transformation programmes and operating model design.Strong understanding of UK financial crime regulations, FCA requirements and AML legislation.Experience implementing AI, machine learning or automation within regulated environments.Strong knowledge of UK payment schemes, including Mastercard, Faster Payments and BACS.Experience leading large-scale change programmes and engaging with regulators, auditors and executive stakeholders.Excellent commercial awareness with the ability to balance customer experience, risk and operational performance.Desirable experience includes: Experience within fintech, challenger banks or e-money institutions.Knowledge of Visa, CHAPS, SWIFT and international payment schemes.Professional qualifications in Financial Crime, AML, Risk or Payments.What's on Offer Competitive salary.Hybrid working with flexibility to balance office and home working.The opportunity to shape the future of Financial Crime and Payments within a growing fintech business.A highly strategic leadership role with significant influence across the organisation.Exposure to cutting-edge AI and machine learning technologies.A collaborative, forward-thinking culture with genuine opportunities to drive innovation and transformation.If you're an experienced leader looking to shape the future of financial crime prevention and payment services within an innovative financial services organisation, we'd love to hear from you.TPBN1_UKTJ

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Facilities ManagerAbout the RoleAs an Asset Experience Associate within JLL's Royal London Property Delivery team, you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership.Location: Redditch, Worcestershire (B98 postcode area)Key ResponsibilitiesStrategic Client & Asset ManagementCollaborate with the Royal London asset manager to set the strategy, calling on subject matter experts as required.Act as main point of contact for Royal London asset manager(s) and lead relationships with professionalism and accountability.Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved.Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider teamSupport emergency planning, business continuity, testing, and monitoring with emergency management support as required.Customer Management & ExperienceThe role is envisaged as predominantly site based with key focus occupier visibilityServe as the primary point of contact for all customer enquiries, concerns, and service requests, ensuring timely response and resolution while maintaining positive relationships.Proactively identify opportunities to improve the customer experience through building amenities, services, and programming.Act on customer feedback to create a productive and engaging environment that adds value to their occupancy.Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunitiesFeedback all customer intelligence to the asset management team.Financial Management & Service ChargesWork with JLL Accounts teams on financial accountability, cashflow management, and customer/supplier credit control.Provide strategic advice to asset managers on customer debt recovery, with support from Accounts Receivable.Prepare and manage service charge budgets and reconciliations according to RICS Professional Standard for Commercial Service Charges and client KPIs.Support supplier payments via Proactis and manage supplier payments processes, including purchase orders and invoice approvals.Oversee management of financial trackers, ensuring accuracy including utility recharges, turnover and commercialisation.Respond to customer and consultant queries and challenges in a timely manner.Lease and Legal ManagementLiaise with Data Management team on complex and protracted lease queriesProvide application recommendations to the Asset Manager. Receive and analyse customer applications under the lease, including alienation and alterations.Ensure customer compliance with lease covenants, including complicated or contentious perceived breachesResolve customer matters affecting valuationLiaise with appropriate additional advisers as required (legal, building surveying etc.)Working with RLAM JLL Asset Experience Services Team to ensure strong internal stakeholder relationship for efficiency of work whilst owning output to the asset manager.Health & Safety and Compliance ManagementManage risk actions and undertake statutory compliance management.Conduct / Arrange H&S checks (monthly and voids), including Site Safety Checks/Inspections and Void Management Inspections. Utilising third parties where appropriate (void security)Handle Accidents & Incidents reporting and follow-up.Manage E-Permits (permits-to-work) system and support ISO14001 compliance requirements.Coordinate LRQA audits and compliance activities.Ensure compliance with health and safety legislation and implement compliance measures.ESG and SustainabilitySupport and implement ESG initiatives in alignment with client's ESG strategy and JLL's responsibilities.Be aware of industry and legal obligations in relation to ESG.Assist with sustainability reporting and compliance requirements.Support Asset Sustainability Plans, ESG Database and Risk Assessments.Supplier & Contract ManagementLead representation at site level framework partner meetings, to ensure high standards of service delivery.Responsibility for scope of services and contract variation initiatives, in conjunction with Costs Manager, Soft Services Manager and Technical Services ManagerImplement works associated with PPM (Planned Preventative Maintenance) report, including PPM Statutory & Regulatory projects.Handle reactive works and fabric maintenance issues.Manage quotes and work orders within designated authority levels.Supervise projects and works activities, including management of risk and method statements.Property Operations and InspectionsConduct regular property inspections in line with client and JLL KPIs and submit written reports via VisionEnsure high standards on all managed sites, flagging areas for growth and improvementSupport property presentation standards across managed sitesCoordinate void management activities with central support teamsTransactions and TransitionsHandle property transitions, due diligence, and support disposals and acquisition processesSupport letting agents, solicitors and other third parties with queriesLead transitions meetings (with Transitions team for SC properties)Maintain overall accountability for Readiness for Sale packs, prepared by Asset Experience Services functionParticipate in portfolio sales/purchasesInsurance ManagementHandle on-site activities such as accident book records and CCTV provisionReview and supply contracts and gather information for central insurance teamImplement insurer's requirements, including improvements and repair/maintenanceEnsure claims are settled and funds applied to any insurance works completedTechnologyUtilise available tools to ensure quality, efficiency of output and optimise service to stakeholdersProspective Technology tools will include applications for Accounting, H&S, Customer Relationship, ESG amongst others. Current prospective tools may include Yardi, Riskwise, Prism, Deepki and Workflow systems but may change with tech investmentsSkills & QualificationsTechnical KnowledgeExpert knowledge of commercial property management across diverse asset types and comprehensive understanding of building systems, maintenance planning, and facility managementStrategic portfolio planning and optimisation capabilities with comprehensive understanding of risk management in property contextsExpert-level knowledge of RICS standards with ability to interpret and apply to complex situationsComprehensive understanding of regulatory frameworks, compliance governance, health and safety legislationKnowledge of sustainability standards, ESG strategy implementation, and reporting requirementsFamiliarity with property management technologies, reporting systems, and relevant property legislationPersonal AttributesStrategic vision that aligns team activities with business objectives combined with strong organisational abilities and exceptional attention to detailDecisive leadership when making complex decisions with collaborative working style that builds effective relationshipsClient intimacy that builds trusted advisor relationships with client-focused mindset that prioritises service excellenceEntrepreneurial mindset that identifies growth opportunities with problem-solving approach to operational challengesAccountability for performance and business outcomes with professional integrity in all business dealingsInspirational leadership that motivates high performance with resilience under pressureCommercial acumen that balances service quality with profitability#LI-JA1Location:On-site -Worcestershire, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.TPBN1_UKTJ

Crematorium & Cemetery ManagerWorking flexibly, 5 days per week which will include regular weekends, evenings and early mornings on a rota basis40 hours per weekOur core operating hours are between 6am 10pm daily, so the ability to work flexibly across 5 days of the week will be required£52,000 - £60,000 per annum + Company performance bonus + BenefitsPermanent roleForest Park Cemetery & CrematoriumHave you always wanted to use your transferable Leadership skills in a role where what you do can truly make a difference every day?Would you enjoy leading a close-knit team with a sense of camaraderie not found in a generic job?If so, we would love to hear from you!We are one of the largest independent operators of crematoria in the UK, supported by almost 500 empathetic and dedicated individuals and we are growing.Like many of our employees, you might not have considered our industry before, however with ongoing growth and passionate collaborative colleagues, you will find it one of the most varied and rewarding opportunities you could ever imagine.The roleLeading one of our sites means a genuine opportunity to make your mark at a local level. Our crematoria provide a crucial service to the local communities that we serve, and its a privilege to provide the space for families to reflect and remember their loved ones all year round, not just on the day of a service.Youll have full ownership of the sites management, including day-to-day operations, performance and P&L. Alongside developing your team and shaping a culture that reflects our values, youll help maintain our reputation for quality and exceptional care and build strong relationships with families and Funeral Directors who rely on our expertise when it matters most.The services we provide continue to change and adapt to the ever-growing call for more choice when it comes to a final goodbye and no two days will be the same as each family and service are uniquely personal.Your ideas and creativity will also help shape the individuality of your site, some of our Crematorium Managers have implemented bee hives, wildflower meadows, animal habitats, regular quiz nights and coffee mornings to name but a few!We combine strong commercial awareness with a deeply caring approach, ensuring every decision supports both the future sustainability of our services and that families are at the heart of everything we do.When you join us, its an opportunity to be a part of something truly meaningful and significant.Additional detail about the role:People Lead the site team to deliver best in class service to the bereaved and funeral director partners.Lead and manage site team in all aspects of day-to-day activity including monitoring performance in relation to KPIs and budget, ongoing development, and recruitment.Collaborative working and communication with all support functions.Role model for our vision, values and leadership behaviours.Quality Deliver the highest standards of quality in compliance and services, ensuring all services adhere to Westerleigh standards, policy and relevant legislation.Maintenance and development of cemetery, liaising with grave diggers and grounds teams to ensure burials are carried out to the highest standard (for sites with cemetery)Contribute to innovation and improved practice for site and within the wider division and across cemetery operations.Monitor customer feedback.Deliver the highest standards of health and safety.Business Responsibility for the commercial performance of your site.Drive improvements in volume through active pursuit of new opportunities and building relationships both in and out of normal catchment area.Optimise the efficient use of site staff, facilities equipment, supplies, consumables and support services.Contribute to annual pricing and budgeting activities and manage the processes for the site.Develop and nurture relationships with external stakeholders and customers including Funeral Directors and local community individuals/groups to develop new / additional business and promote the Westerleigh and site brand.Support group projects as required.Ensure facilities, buildings, cemetery and grounds are maintained and are fit for purpose.Work with Facilities to ensure routine and CAPEX site projects are implemented.Promote and support the Westerleigh Group memorial strategy.Competency in all aspects of technical expectations regarding crematory & Cemetery (if applicable) operations including the compliance and legal obligations.Supporting the team with their duties when required: Chapel Welcoming families & Funeral Directors and ensuring things run smoothly.Cremation & Cemetery Youll be fully trained and work towards an accredited FBCA qualification. Involved in the end to end cremation process and ashes management. Youll need to be able bodied as there will be manual handling involved in this process.Ad hoc work e.g. a Christmas service or making sure the site is tidy and presentable.This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for.About you An experienced Business Manager and leader of people who loves to develop people and continue learning new things.Must have commercial acumen and experience of working with financials including managing site P&L.Bereavement sector experience e.g. Funeral Director / Crematorium Manager / Site Manager or similar would be beneficial but not essential.Strong people management skills & experience of business management from any industry (many of our Managers have joined from Retail / Hospitality / Care for example and worked as a Retail Manager / Store Manager / Operations Manager / General Manager / Branch Manager / Care Manager) then we can teach you all you need to know about our uniquely personal industry.A real team player with natural compassion and the desire to make a difference every day.Confident communicator able to speak to people in a caring and empathetic manner.Ability to build strong relationships with customers and the local community, marketing your site to raise awareness of what we do.Some occasional travel will be required for training, and you will undertake extensive training at your site but also at some of our other local sites with experienced Site Managers.Good IT skills and comfortable with Word / Excel and emails.What We OfferIf you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly make a difference every day to the families that we serve.No two days are the same and many of our Managers have developed their careers within the business.The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team.In addition to salary, you will also be eligible for the following benefits: Company performance bonus33 days holiday (Includes 8 days bank holiday)Life AssuranceA choice between 7% employer pension contribution or 5% contribution + private healthcare cover (Bupa)Access to a wide range of retail discounts and wellbeing supportOngoing learning & developmentEmployee Assistance / Occupational health support ProgramMindfulness AppMental Health First AmbassadorsThe benefit we hope youll never need: Free Cremation benefit for Immediate familyBereavement LeaveEnhanced maternity & paternity payRecognition schemeFree Flu jabSmart uniform and PPE providedFree parkingWhat next? Start a career with significance by applying today.We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If youre not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.TPBN1_UKTJ

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data platform help clients measure market share, uncover consumer behaviour, and drive growthpowered by six decades of expertise and an expansive, high-quality data set.At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Were a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.Our Critical Sales SkillsAt the heart of our commercial success is a team of professionals who combine strategic insight, customer-centricity, and executional excellence. These skills represent the core capabilities required to drive value for our clients and sustainable growth for our business.Effectively Presents Solutions: Delivers tailored, compelling solutions that align with customer needs and drive action.Knows the Buying Influences: Identifies key decision-makers and understands their motivations and influence.Manages Buyer Indifference: Recognizes and explores customer hesitation to uncover new needs or opportunities.Understands Customer Needs: Operates as a recognized expert to articulate customer needs in the customer's business language and business context.Being Resilient: Bounces back from setbacks with composure and positivity; helps others stay productive during tough times.Manages Ambiguity: Stays focused and calm in uncertain situations; guides others through change.Role OverviewThis position will be part of the Supply Chain Knowledge Centre, and as a key member of the team you will support in managing and developing the partnership with the retailer as well as collaborating with internal strategic supplier account managers, in order to create value for Circana and the retailer. The retail account manager must be comfortable in a range of situations from; fully owning the day to day operational procedures, in depth understanding of retailer processes to ways of working and influencing key stakeholders while managing internal projects to bring increased value or benefit.Job ResponsibilitiesDrive partnership relationship with the retailerDrive Client Growth: Identify and pursue opportunities to expand client relationships by aligning Circanas data and software solutions with their strategic goalsOwnership of day to day running of the accountSupport Retail Account Director to deliver retailer JBPCollaborate Cross-Functionally: Partner with internal teams (e.g., Client Insights, Product, and Analytics) to deliver integrated solutions and ensure client success.Engage cross-functionally with a variety of teams, internally and with retailer. Build Strategic Relationships: Develop and maintain strong relationships with key stakeholders across client organizations, including decision-makers and influencers.Deliver a high level of excellence in customer service to retailer partners and internal contactsDevelop and share supply chain improvement ideas to retailer and the strategic account manager teamRequirementsExperience working in a supply chain role, ideally experience comes from retailer supply role or working within a supplier supply chain function dealing directly with a retailer.Excellent people skills with the ability to build strong working relationships remotely and work on own initiativeBe flexible to travel to Nottingham and be on site at retailerStrong communication proficiency notably be able to clearly articulate via written communication, in meetings and when delivering presentationsCompetent in Microsoft Applications, particularly Excel or other data analysis softwareCircana BehavioursBeyond technical skills, experience, and role-specific attributes, these shared behaviours are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviours in their daily work:Stay Curious: Being hungry to learn and grow, always asking the big questions.Seek Clarity: Embracing complexity to create clarity and inspire action.Own the Outcome: Being accountable for decisions and taking ownership of our choices.Centre on the Client: Relentlessly adding value for our customers.Be a Challenger: Never complacent, always striving for continuous improvement.Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.Commit to each other: Contributing to making Circana a great place to work for everyone.Location: This position can be located in the following area(s): Remote with access to Nottingham (Weekly)TPBN1_UKTJ

Job Description: \n \n As a Sales Specialist Manager, you practice and embody selling in both internal and customer settings. You support customer relationships and product area related client projects by delivering end-to-end responsibilities for product area related client projects (e.g., create client workshops or pitches). You drive product activation activities by independently interacting with the product community, educating sellers on new products and betas, and building competitive intelligence in the market. \n \n Responsibilities include: \n\n • Draw interpretable insights from deep dives and data analysis, provide data-driven strategic and tactical recommendations to customers, partner teams, and leadership based on analysis and utilize insights to influence others and drive change.\n, • Drive provision of feedback and identification of new business cases for internal stakeholders on how products and processes may be improved to simplify complex product optimizations and workflow (e.g., revenue maintenance/hygiene) or better serve clients or internal stakeholders.\n, • Share and scale best practices, learnings, and sales strategies (e.g., objection handling, pitching for increased funds, sales mastery techniques) to upscale accounts, and link cross function solutions and best practices to meet customer and business needs.\n, • Craft and deliver cross function solutions and workshops to customers and agencies to achieve customer business objectives and drive revenue growth for us.\n, • Drive the establishment and execution of sales/product strategies within verticals to specific clients to meet desired outcomes (e.g., sales quota, revenue generation, product adoption), align both product and sales strategies to develop a clear roadmap, and provide feedback to inform and align both product and go-to Market (GTM) strategies.\n, • Manage expectations and maintain relationships with one or more stakeholders to build rapport and credibility, and plan, create, deliver strategy, and provide input to help stakeholders achieve project goals.\n, • Help identify revenue and growth opportunities within the market and customer. Effectively coordinate with internal stakeholders to determine and drive the sales, revenue growth, potential of opportunities, and marketing efficiency, as well as the incremental investment recommended to achieve customer business outcomes.\n\n \n Minimum role qualification requires proficiency in: \n\n • Sales/partnership strategy and techniques\n, • Industry Knowledge & Analysis\n, • Data-driven analysis and reporting\n, • Opportunity and pipeline management\n, • Customer conversations\n, • Situational leadership\n, • Sales acumen\n, • Product knowledge\n, • Operations management strategy\n, • Influencing others\n, • Persuasion skills\n, • Customer Research\n, • Consultative skills\n\n \n Looking for a profile for the LCS sector teams with advanced YouTube pitches, with a primary goal of maximizing sales opportunities and client revenue growth through brand expertise. The ideal candidate should have 8-10 years of sales expertise, pitch competence, and experience in video sales (TV or social), preferring backgrounds from media agencies (e.g., comm's planner, business director) or competitor sales roles (Meta, Amazon, TikTok) over performance or search expertise

Internal Sales Executive LED LightingA great opportunity for an early-career sales person - full training provided for the right candidate!Are you outgoing, technically minded and keen to build a career in sales?As a well-established but fast growing and evolving Technology business we have an exciting opportunity for an energetic and motivated?customer focused Internal Sales Executive to?support our LED Divisions growth plans over the coming years.The Role:The Internal Sales team plays a pivotal role in driving the success of our sales operations. As a key member of this team, the Sales Executive will assist in managing and growing our footprint within the Electrical Wholesale Channel, supporting the External Sales team, and delivering profitable growth for the LED Lighting sector in line with strategic plans.Responsibilities:Identify and qualify potential customers through prospecting, direct contact, email campaigns, and online research, focusing on proactive up-selling with selected accounts.Work proactively on increasing customer contact to promote sales growth, targeting focused accounts and new business opportunities (Target list to be agreed and approved by UK Sales Director) whilst maintaining a regular call cadenceManage the entire sales cycle from lead generation to closing deals within these clients, ensuring efficiency and accuracyAct as the primary contact for customer enquiries, providing tailored solutions and building strong relationships by a nswering sales queries from customers via email or telephoneMaintain accurate records of sales activities and pipeline in Sugar CRM, ensuring all calls are loggedUse the Integral LED Portal and future quotation platforms effectivelyAnalyse customer feedback and sales data to identify trends and improvement areasProvide regular updates on sales metrics and forecastsWork closely with regional Key Account Managers to align strategies and achieve targetsSupport customer visits with External Sales team to demonstrate products and enhance visibilityMaintain a high level of technical knowledge of LED products and electrical industry trends, staying updated on product information, competitor offers, and market developmentsFrom time to time, attend trade shows to network and identify new business opportunitiesSkills Required: Minimum 2 years experience in a customer service or internal sales roleKnowledge of LED lighting and electrical wholesale industry beneficial, with an eagerness to learn about our products, the technical concepts behind them, and an affinity for taking on board complex technical dataA strong sales profile, with account management and relationship building skillsStrong communication and time management skillsHigh degree of IT literacy, ideally with CRM proficiencyTechnical awareness of lighting and electrical industryElectrical wholesale experience is advantageousAbility to work collaboratively with other team membersCritical thinking and organisational skills to handle a variety of situationsAbility to multi-task, prioritise, and manage time effectivelyGood attention to detail and problem-solving abilityTPBN1_UKTJ

Chapman Recruitment are recruiting for an experienced Business Area Manager to join a well-established and growing M&E Building Services contractor. Established in 2003, the company delivers complete turnkey solutions across Electrical, Mechanical, Automation and HVAC sectors, earning an excellent reputation for quality, technical expertise, and long-term client relationships. This opportunity is ideally suited to an experienced M&E Project Manager, Contracts Manager or Operations Manager looking to progress into a senior leadership role within a successful and expanding business. The role is based just off the M25 and will involve overseeing the operational delivery of multiple Mechanical & Electrical projects while working closely with the Managing Director and senior leadership team to ensure commercial success, operational excellence and continued business growth. Please note: This is an operational leadership role within an M&E contractor. Applicants must have a proven background in Mechanical & Electrical Construction or Building Services. Candidates whose experience is primarily within Sales, Business Development or Account Management will not be considered. Business Area Manager – Key Responsibilities: Provide operational leadership across multiple M&E projects from pre-construction through to completion. Manage Project Managers, Contracts Managers and site teams to ensure projects are delivered safely, on programme and within budget. Support the commercial management of projects, including contract performance, variations, final accounts and profitability. Review and approve estimates and work alongside the estimating team during tender and pre-construction stages. Work closely with the Managing Director to develop operational objectives, business plans and budgets. Build and maintain strong relationships with clients, consultants and key stakeholders. Support business growth by identifying opportunities with existing and prospective clients. Attend management meetings to review operational performance, project pipeline and future workload. Drive high standards of quality, customer satisfaction, health & safety and operational performance throughout the business. Business Area Manager -Essential Experience: Proven experience within an M&E Contractor, Building Services Contractor or Engineering Contractor. Previous experience as a Senior M&E Project Manager, Contracts Manager, Operations Manager or similar leadership position. Strong knowledge of Mechanical & Electrical construction projects. Commercially aware with experience managing project costs, variations and final accounts. Experience managing multiple projects, teams and client relationships simultaneously. Excellent leadership, communication and organisational skills. Engineering qualification desirable. Business Area Manager – Benefits: Join a respected and growing M&E contractor in a senior leadership position. Attractive salary and comprehensive benefits package. Opportunity to influence business strategy and play a key role in the company's continued growth. Excellent long-term career prospects within a successful and expanding organisation

IT Sales: Senior Account Executive – Hospitality Software Location: London Salary: £55k-£65k BASIC, £105k OTE + Travel Allowance + Benefits + Stock Ref: (phone number removed) Role: Our client is a market-leading provider of innovative solutions, helping pubs, bars, restaurants, cafés and hospitality groups streamline operations, improve customer experiences and grow more efficiently. Due to continued expansion, they are looking to appoint an Account Executive to drive new business growth across London. This is a 100% new business role focused on winning new customers across the hospitality sector, ideally multi-site groups. You'll take ownership of your territory, identifying and engaging with prospective clients, managing the full sales cycle, conducting face-to-face meetings and showcasing how technology can help businesses operate more effectively. This is a true field sales position, with 3–5 days per week spent on the road meeting hospitality owners, operators and decision-makers across the London market. The ideal candidate will have proven experience in a new business sales role, ideally within SaaS, hospitality technology, EPOS, payments or a related B2B environment. You'll be highly consultative, a confident communicator, commercially driven and comfortable building relationships face-to-face with business owners and senior stakeholders. This is an exciting opportunity to join a globally recognised technology business, offering a strong earning potential, career progression and the chance to represent a market-leading solution within one of the UK's most exciting sectors. Required: Proven track record of new business wins Sold SAAS or technology solutions into the hospitality sector Comfortable meeting prospects in a face-to-face capacity Minimum of 5+ years IT sales experience Beneficial: Previously worked in the hospitality industry Experienced closing big ticket deals A stable career record To apply: Call Harry Atwal on (phone number removed) or email: Please note: All candidates must be eligible to work and live in the UK. Please do not apply unless you have the required experience. All applications without the required experience will be unsuccessful. Reimin Reid We specialise in the placement of SaaS Sales Professionals. If you are looking for a new role and sell software and/or IT solutions and services, we would love to talk to you. Especially if you are currently holding/or have held the following positions: Business/Sales Development Representative Account Executive/Sales Executive/Senior Sales Executive Account Manager/Account Director Business Development Executive/Manager Partner/Channel/Alliance Manager Sales Manager/Sales Director/VP Sales/CRO etc

Commercial Director - Residential DevelopmentLocation - ShropshireSalary/Package - £80,000 - £90,000 per annum plus comprehensive executive package including car allowance, bonus, pension, healthcare, and additional benefits.About the CompanyOur client is a well-established and growing residential developer with a strong presence across Shropshire, Mid Wales, and the surrounding regions. Delivering a mixture of private housing, affordable housing, and regeneration-led residential developments, the business has built an excellent reputation for quality, customer satisfaction, and sustainable growth.With an exciting pipeline of current and future developments, the company is seeking an experienced Commercial Director to lead its commercial function and play a key role in shaping the future success of the business.The RoleAs Commercial Director , you will provide strategic and operational leadership across the commercial department, overseeing a team of four commercial professionals. You will be responsible for driving commercial performance, maximising profitability, managing risk, and ensuring the successful delivery of residential developments from land acquisition through to project completion and sales.Working closely with the Managing Director and senior leadership team, you will play a pivotal role in business planning, development appraisals, procurement strategy, cost control, and supporting the sales function to achieve business objectives.As Commercial Director, you will be responsible for:Leading and developing the commercial team, providing mentorship, support, and strategic directionOverseeing all commercial activities across multiple residential developmentsManaging development appraisals, financial viability assessments, and land acquisition evaluationsEnsuring robust cost planning, budgeting, forecasting, and reporting processes are in placeDriving profitability through effective procurement, value engineering, and cost management strategiesWorking closely with land, planning, technical, construction, and sales teams to maximise project performanceReviewing and approving subcontractor procurement strategies and major contract awardsManaging commercial risk and ensuring compliance with contractual obligationsProviding regular commercial reports and performance updates to the board and senior management teamSupporting strategic business growth initiatives and identifying opportunities to improve operational efficiencyContributing to sales and pricing strategies to ensure developments remain competitive and commercially successfulMaintaining strong relationships with key stakeholders, consultants, subcontractors, and external partnersThe Ideal CandidateThe successful Commercial Director will have:Proven experience operating at Commercial Director, Commercial Manager, or Senior Commercial Manager level within an SME housebuilding or residential development businessStrong understanding of residential development, including land acquisition, appraisals, construction costs, and commercial deliveryPrevious experience managing and developing commercial teamsExperience working closely with residential sales teams and contributing to pricing and sales strategiesStrong commercial acumen with the ability to balance profitability, quality, and programme deliveryExcellent knowledge of procurement, contract administration, cost planning, and risk managementExperience within private housing, mixed-tenure developments, and regeneration-led projects would be advantageousExceptional leadership, communication, negotiation, and stakeholder management skillsA proactive, hands-on approach suited to a growing SME environmentRelevant construction, commercial, or surveying qualificationsWhat's on OfferCompetitive salary of £80,000 - £90,000Attractive executive package including car allowance, bonus, pension, and healthcareOpportunity to join a successful and growing residential developer with a strong regional reputationA genuine leadership role with influence over business strategy and commercial directionExposure to a diverse portfolio of residential and regeneration projectsLong-term career stability and the opportunity to make a significant impact within a growing organisationSupportive and collaborative senior leadership team with ambitious growth plansThis represents an excellent opportunity for an experienced commercial professional seeking a leadership position within a dynamic residential development business, where they can influence both the commercial and strategic success of the organisation.Apply: If you're interested in this opportunity, then please get in touch today with our Commercial Specialist, Mark Harris.Building Careers UK specialises in Construction and Property recruitment and serves as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this job, you accept the Terms and Conditions, Privacy Policy, and Disclaimers which can be found on our website.We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.Please Note: Due to high volume of applicants, only those shortlisted will be contacted.INDCOMTPBN1_UKTJ

Senior Buyer£40,000 - £45,000 Uxbridge (fully on-site) Your new company This organisation is a well-established manufacturer operating within the wider automotive and industrial supply chain. The business designs and produces technically complex electrical equipment and supports OEM customers through a global sourcing and manufacturing footprint. Operating in an ultracritical environment, the company is known for long‑standing customer relationships, specialist engineering capability and a supply chain that spans international markets. Your new role This is a Senior Buyer role within a small, experienced team where everyone reports directly into the Managing Director. The position is hands-on and delivery‑focused, combining traditional purchasing activity with the opportunity to influence how suppliers are selected, managed and contracted.You will manage the end‑to‑end buying process, including PO placement, supplier negotiations and contracting, while also reviewing the existing supplier base and identifying opportunities to improve value and resilience. With a large proportion of suppliers based offshore, the role suits someone comfortable working with international supply chains and engaging directly with suppliers, including occasional travel. What you'll need to succeed To be successful as a Senior Buyer in this environment, you will have proven experience working within an industrial, OEM or manufacturing setting, ideally supplying into a business with a clear end customer. You will be comfortable operating across both the tactical and strategic elements of buying and happy working in a hands‑on role without line management responsibility.You are likely to demonstrate: Experience managing global suppliers and overseas sourcing Strong understanding of purchase order management, negotiation and contracting Confidence operating in an environment without formal procurement or legal structures CIPS qualification is desirable, although strong industry experience or relevant education will also be considered. What you'll get in return You will be joining a business operating in a specialist manufacturing environment, offering genuine autonomy and the chance to influence how procurement and buying activities are shaped and delivered. The culture is collaborative and experienced, with close exposure to senior leadership and clear accountability.The role is fully office‑based with on-site parking and a structured working pattern that supports work-life balance, alongside a generous holiday allowance including a Christmas shutdown period. There is also openness to supporting professional development, including potential CIPS support after 12 months on a case‑by‑case basis. What you need to do now If you're interested in this role, please contact me directly via email at or call us now.Please only apply if you have checked the boxes above to a high degree Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Account Director – Total Facilities Management Location: Central London Salary: Up to £95,000 + Comprehensive Benefits Package Sector: Facilities Management (Hard & Soft Services) Hours: Full-Time, Monday to Friday The Opportunity We are currently recruiting for an experienced Account Director to lead the delivery of a prestigious Total Facilities Management (TFM) contract within Central London. This is an outstanding opportunity for a commercially astute and operationally driven Facilities Management professional to take ownership of a high-profile account, leading both Hard and Soft Services delivery while developing strong client relationships and driving continued contract growth. The successful candidate will be responsible for the overall performance of the account, ensuring operational excellence, financial success, compliance, customer satisfaction, and the ongoing development of high-performing teams. Key Responsibilities Lead the overall delivery of a high-profile TFM contract, ensuring all operational and commercial objectives are achieved. Manage integrated Hard and Soft FM services, ensuring KPIs, SLAs, and contractual obligations are consistently met. Build and maintain strong relationships with senior client stakeholders, acting as the primary point of contact. Drive contract retention, growth, and service improvement opportunities. Hold full responsibility for contract P&L performance, including budgeting, forecasting, and financial reporting. Identify efficiencies and commercial opportunities to improve profitability and service delivery. Ensure full compliance with statutory, regulatory, contractual, and company requirements. Promote a positive health, safety, and compliance culture across the account. Lead risk management activities and governance processes. Manage subcontractor performance and ensure service excellence across all service lines. Develop and implement strategic plans aligned with client and business objectives. Lead, motivate, and develop multidisciplinary teams, driving engagement and performance. Support succession planning, talent development, and continuous improvement initiatives. Deliver regular client reviews and performance reports. Requirements Proven experience in an Account Director, Contract Director, Senior Operations Manager, or similar FM leadership role. Strong background managing Total Facilities Management contracts incorporating both Hard and Soft Services. Demonstrable experience managing large-scale client relationships and complex FM operations. Strong commercial awareness with experience managing budgets, profitability, forecasting, and contract growth. Excellent leadership and people management skills. Strong understanding of health & safety, compliance, risk management, and statutory obligations. Exceptional stakeholder management and communication skills. Ability to operate effectively in a fast-paced, client-facing environment. Engineering or technical qualification desirable. NEBOSH, IOSH, IWFM, or equivalent professional qualification advantageous. What's on Offer? Salary up to £95,000 plus comprehensive benefits package. Opportunity to lead a prestigious Central London FM contract. Significant autonomy and influence within a leading facilities management environment. Excellent career progression and professional development opportunities. * Collaborative and supportive leadership team

Our client, a leading entity in the aerospace sector, is currently seeking a Senior UAS Regulatory Specialist to join their team, with occasional travel for regulator, airspace, customer, and test-site engagement.Key Responsibilities:Support the Managing Director and Airspace Integration Lead in developing regulatory, airspace, and aviation safety pathwaysPrepare, maintain, and evolve operational authorisation materials using JARUS SORA principlesContribute to ConOps, operational risk assessments, compliance matrices, safety cases, operating procedures, and regulator-facing documentationEngage with aviation authorities, ANSPs, airspace stakeholders, assessment bodies, test sites, and external advisorsDrive regulatory workstreams across complex UAS operations, including BVLOS, high-autonomy operations, high altitude operations, DAA, emergency procedures, and operational mitigationsCollaborate with software engineers, technical leads, and operational staff to architect a coherent aviation and safety management system across the companySupport the development of advanced digital, and potentially AI-enabled, safety and aviation management processesEnsure regulatory requirements are integrated into engineering, software, operations, test planning, and company processesMaintain strong document discipline, traceability, version control, and action tracking across regulatory and safety evidenceJob Requirements:Experience in UAS regulatory, aviation safety, or airspace integrationStrong hands-on experience with JARUS SORA and complex operational authorisationsKnowledge of BVLOS, autonomous systems, HAPS, advanced air mobility, defence UAS, flight test, aviation safety cases, or novel aviation operationsUnderstanding of airspace regulation and operational integrationExposure to aircraft certification, flightworthiness, continuing airworthiness, design assurance, safety management systems, or aviation software assurance is idealAbility to write clear, structured, evidence-based regulatory documentationComfortable working with software engineers and technical teams on novel systemsHigh agency - able to drive tasks, not just advise from the sidelinesIf you are an experienced Senior UAS Regulatory Specialist with a passion for advancing the field of aerospace, we would love to hear from you. Apply now to join our client's innovative team.TPBN1_UKTJ

Senior Business Development Manager - Production KitchenCompetitive salary, uncapped bonus scheme & Car allowanceAbout the roleBraehead Foods is investing heavily in the future of its Production Kitchen business.Our premium chef made products are supporting some of the UKs leading hotels, stadia, airport lounges and hospitality groups to reduce labour, improve consistency and deliver a quality customer experience.We are looking for an exceptional Business Development Manager to introduce our products to new customers and accelerate the next phase of our growth. This role is focussed on opening doors, building relationships with key decision makers and converting opportunities into long term profitable business.It is not an account management role. We are looking for a hunter!This role isnt for everyone! Youll enjoy this role if you:Love meeting new peopleAre motivated by winning new businessCan handle rejection without losing motivationAre competitive by natureTake ownershipAre driven by achieving resultsThrive in a fast-paced environment.If youre the type of salesperson who would rather spend your day winning new business rather than managing existing accounts, we want to hear from you!Position reports to: Managing DirectorYour mission:To win new Production Kitchen customers across the UK.Develop long term relationships with Executive chefs, Procurement Managers and F&B Directors.Create opportunities for our Development Chefs to showcase our products.Build and convert a substantial pipeline of qualified opportunities.Become a recognised ambassador for Braehead Foods.Make a measurable contribution to the continued growth of our Production Kitchen business.Our commitment:Support of experienced Culinary Director & Development Chef teamPremium products that customers genuinely wantInvestment in Production KitchenAutonomy to build your own territoryDirect access to Managing DirectorFast decision makingMarketing supportAbout You:You will have 5+ years previous experience in food service or hospitality sales (pub groups, restaurant groups, hotels, wholesalers)An existing network of Executive Chefs, Procurement Managers, F&B Directors.Experience of selling premium foods or value-added solutions.A full UK driving license.Willingness to travel UK wide.Excellent presentation & communication skills.A chef background or experience working with chefs would be advantageous to this role. As would a Degree in Sales, Business, Marketing or a related subject.Braehead Foods Limited is an equal opportunities employer and welcomes applications from all suitably qualified candidates.TPBN1_UKTJ

LONDON VENUESSALARY: £40,000 - £50,000 (dependant on experience)Position OverviewCompany Benefits:Private Healthcare after 12 months serviceEmployee supported volunteeringEnhanced family leave provisionsPerkbox and Employee assistance ProgrammeCompany sick payEmployee recognition schemeGenerous employee referral schemeClearly defined Career path (and all the important support along the way)Access to state-of-the-art technologyGlobal presence and opportunities worldwideLong Service ProgrammeThe Production Manager is responsible for managing the production scope for a large-scale event. This position will monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimising delays. This position is responsible for the end-to-end execution of projects from event design and development through closing. The Production Manager will ensure successful and profitable execution of events by following Technical and Production Standards and supporting the implementation of processes and SOPs that drive consistency in event production. This position will partner with Project Management, Sales, and Operations teams in determining event technical requirements and communicating event execution with all parties.The Production Manager will report to the Director, Project Management or General Manager or Regional Operations Manager subject to function and/or region.Key Job ResponsibilitiesEvent Production ManagementPrepare and communicate technical production & labour schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to team members, vendors and venue partners.Determine and secure the resources required to successfully complete each project.Drive Results - Maintain focus on client needs by attending client meetings, creating and maintaining organised show documentation and responding to client concerns and questions.Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project.Assist sales and operations teams to help determine equipment needs and technical solutions for the project.Assist with the creation of technical diagrams when required.Review all sales documents to confirm that the equipment and technical positions will meet the clients needs.Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention.Provide leadership for Technical teams on events.Ensure that all the necessary HSE documentations including but not limited to Risk Assessments and Method Statements are in place and communicated to the project delivery team prior to the execution of an event.Event ExecutionSee the Bigger Picture - Act as the production leader and onsite contact for the client throughout the event.Manage all phases of event technical execution from load-in through run of show to load-out.Assume ownership of inventory management throughout the event.Communicate the project plan and client expectations to event team.Manage onsite changes, including schedule, equipment or workforce modifications.Value People - Mentor and communicate with Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market.Do the Right Thing - Ensure compliance with established Technical Standards and Production Standards.At all times, the Project Manager is expected to abide by all health and safety requirements to company and international standards and to ensure that all team members and subcontractors working onsite adhere to the same.Follow up with clients on-site to ensure that their needs are met and the equipment setup is working properly.Financial Management Assist in the creation, analysis, and execution of the project budget, partnering with regional leadership to mitigate external workforce and sub-rental spend.Manage event costs to align with budget and ensure all onsite changes are communicated to sales for billing purposes.Assist with the completion of post-event client invoice. Work with operations management to ensure the prompt payment of all external vendorsEnsure compliance with Encore Policies and Procedures to minimise companys exposure to liability claims and property damage, theft and misappropriation.Administrative & TrainingComplete Encore post-event process, to include the completion of all post-show reporting, confirming all workforce hours are accurately entered and ensuring that outsourced equipment is returned to appropriate provider.Participate in the development of Project Management SOPs.Conduct review and analysis of proposed events as required.Disclaimer:The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.Job RequirementsBA/BS Degree or equivalent experience4+ years of technical experience in the Corporate Staging or Broadcast industry.Production Management experience preferred1+ year of Supervisory experience preferredStrong written and oral communication skillsStrong Technical BackgroundStrong Client relationship skillsFamiliarity with budgets and cost controlOperational logistics experienceWorks well under pressureAbility to manage multiple complex job functions within a fast-paced environmentMS Office experience requiredTechnical diagram knowledge / experience preferredAbility to travel up to 50% may be requiredCompetenciesOptimises Work ProcessesFinancial AcumenDetail OrientedProblem SolvingDrives Quality ResultsCommunicates EffectivelyPlans and AlignsHospitalityBuilds Effective TeamsDecision QualityResponsivenessManages ComplexityWork EnvironmentEvent VenueWork is performed in an event environment with, at times, moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple locations. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dress Code Policy based on an individual venue.OfficeWork is performed in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dess Code Policy based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.TPBN1_UKTJ

About the role of Commercial Manager As Commercial Manager, you will be joining the London team of a Tier 1 Main Contractor focusing on CAT B projects with scope to move onto diversified portfolios of work. Our client is an industry leader with a track record of delivering impressive, varied projects across London where you will be based. This is an opportunity for a Commercial manager looking to take the next step in their career to work for a leading Tier One Main Contractor that is expanding their business with a new Fit out division. With multiple live projects in place and many others guaranteed in the future, this position will offer both progression and security with the chance to grow in a growing new division of an already established industry leading business. Key Responsibilities of Commercial Manager Include but not limited to: Managing project finances, contractual obligations and commercial performance. Ensuring alignment with internal policies and customer/stakeholder expectations. Administering PCSA agreements and engrossment processes. Developing profit plans, spend profiles, and forecasting outcomes. Coaching and mentoring junior staff Recruitment and leadership of commercial teamsKey Requirements of Commercial Manager This role requires a strong background in work winning, client engagement, and supply chain management, with a proven ability to drive commercial success from project inception through to delivery. Must have extensive CAT B fit out experience Live within commutable distance to City of London Experience in JCT Forms of ContractWhat's on offer: Working From Home 2 days a week Competitive salary Car allowance Bonus scheme Opportunity to grow with a new division in the business Progression opportunities to Commercial Director level or higher If you want to hear more about this Commercial Manager role, please apply with an up-to-date copy of your CV or contact Lucy Murphy on (phone number removed)

Your new company This established luxury fashion brand is known throughout the world and has been recognised for its iconic collections over the years. The Finance team are a sociable, engaging team supporting a customer-centric and cutting-edge multi-entity Business Function. The team are looking for an Accounts Assistant to support their Finance Director in a broad and busy role. Your new role As the Accounts Assistant, you will play an integral role in the day-to-day running of the finance function, supporting the Ecomm and Stores. Your responsibilities will include: Daily e-commerce and retail payment reconciliations. Tracking store cash balances, organising cash collections, maintaining floats and probing differences. Ownership of selected balance sheet accounts and the associated reconciliations. Support the Finance Director with cash analysis, auditor requests and ad hoc tasks. What you'll need to succeed The ideal candidate will have a background in retail accounting, preferably working towards or AAT qualified with a focus on detail, and be highly motivated. You should be comfortable working across multiple systems and have extensive experience of the MS Excel package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We are CH&CO a collection of specialist businesses and market leading brands .We want our people to love what they do and have fun. We celebrate diversity, and our inclusive culture encourages everyone to bring their whole self to work every day. Working at CH&CO gives our teams the opportunity to work across all of our brands, experiencing the variety of our business and the services we deliver. We are currently recruiting for a General Manager!Salary: £60,000 per annumShift Pattern: 40 hours per week (Monday-Friday)Location: LondonKey Responsibilities:Oversee the daily operations of a high-volume site serving around 2,000 customers each day, with five food outlets, one coffee shop, and a busy hospitality operation.Ensure high standards across all catering and hospitality areas.Maintain full health & safety compliance.Ensure allergen information is accurate and available.Check menus, labelling and customer information are correct.Support and manage the on-site team.Maintain presentation standards across the site.Identify and resolve operational issues quickly.Work closely with the Operations Director to keep the site running smoothly.Candidate Profile:Previous General Manager experience within contract catering.Strong operational leadership.Excellent knowledge of food safety and allergen legislation.Calm under pressure.Able to start immediately or at very short notice.What's in it for you?Working with CH&Co has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.Personal Development and Training opportunitiesLife assurance schemePension schemeHoliday allowanceAccess to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical OpinionEye careA great wellbeing strategy - including access to our Employee Assistance Programme, salary financeFamily friendly supportRegular social events and communication with our leadersA holiday purchase schemeVolunteering daysProfessional subscriptionsRecognition schemes and people awardsLong service awardsAccess to some great high street discount vouchersTPBN1_UKTJ

Head of Hard Flooring TransformationLocation: Hybrid (UK)Salary: Excellent Salary + Bonus + BenefitsThe OpportunityWe're looking for an exceptional Head of Hard Flooring Transformation to lead the commercial strategy for one of the UK's most successful retail businesses.This is a high-profile leadership role where you'll take full ownership of the flooring category, driving commercial performance, developing market-leading ranges and building strong supplier partnerships across the UK and internationally.Reporting into the Commercial Director, you'll lead a talented buying team while working closely with merchandising, product development, marketing, operations and supply chain to deliver profitable growth.If you're a commercially driven buying leader who thrives on combining strategic thinking with hands-on execution, we'd love to hear from you.The RoleDevelop and deliver the long-term buying and category strategy for flooring.Build commercially successful product ranges across carpets, laminate, luxury vinyl tile (LVT), engineered wood, vinyl and accessories.Identify emerging consumer trends and translate them into market-leading product propositions.Lead supplier selection, negotiations and contract management with UK and international manufacturers.Drive margin improvement, cost optimisation and commercial performance across the category.Work closely with merchandising to optimise range architecture, pricing and stock investment.Use customer, competitor and market insight to identify new opportunities for growth.Lead, coach and develop a high-performing buying team.Collaborate with marketing and retail teams to ensure successful product launches and promotional activity.Build strong relationships across the wider business, influencing stakeholders at every level.About YouYou'll be an experienced senior buying professional with a proven track record of delivering commercial success within flooring or a closely related category.You'll ideally bring:Significant buying experience within flooring, home improvement, DIY, interiors or building products.Previous experience leading and developing buying teams.Strong commercial acumen with an excellent understanding of category management.Exceptional negotiation and supplier management skills.Experience sourcing products internationally.Strong analytical skills with the ability to use data to drive decisions.A customer-first mindset and passion for product.Excellent leadership and stakeholder management skills.The ability to balance strategic planning with operational execution.Why Apply?This is an opportunity to shape the future of a major category within a growing business. You'll have genuine influence over product strategy, supplier partnerships and commercial performance while leading a talented team and working alongside an ambitious leadership group.If you're ready to take ownership of a significant buying function and make a real commercial impact, we'd love to hear from you.BH36669TPBN1_UKTJ

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Workplace & Operations Lead - EMEARole SummaryAn exciting opportunity has arisen for a Workplace and Operations Lead to join JLL's Integrated Facilities Management business. The Workplace and Operations Lead will work closely with the EMEA Account Director in shaping and leading the operations experience that the JLL Team delivers to our client, thereby enhancing all aspects of operations experience to our client's employees. The role will focus heavily on data quality, team integration, developing and implementing tools, and training to standardize high levels of customer service, and continually enhancing the operations experience for building users.This role collates all Client and Contractual reporting requirements and oversees all technology functionality across the account. The Workplace and Operations Lead also ensures all contractual, operational and financial risk to JLL is minimized through the management of efficient and robust processes and procedures. This varied and dynamic role covers a variety of functions around Operations, Data Quality, Performance Excellence, Employee Engagement and Technology. In a demanding role where attention to detail is paramount, the candidate should possess effective communication skills, and an ability to work under their own initiative and problem solve. The individual should be comfortable dealing directly with many both internal and external client stakeholders, and have proven management and leadership skills.What This Job InvolvesRegional Operational Coordination - Support global initiatives, track operational requirements, and ensure close-out for EMEA data deliverablesBusiness Intelligence & Performance ReportingOversight of Events & Experience deliveryDrive processes and procedures alignment and centralization across EMEAIdentify and implement innovation and best practice to support client Real Estate goals, Sustainability, and Employee Engagement initiativesManage all contractual and governance reporting requirements across the Region for both JLL and the clientLead all Employee Engagement Activities including communications, programs, and culture initiativesSupport the JLL Account Director and Client Team as requiredAccount Performance ManagementActively manage the Account KPI framework, measure and evaluate progress against goals, deliver quarterly metrics reporting with supporting data analysisDrive process and platform efficiencies across the Regional Account, identifying bottlenecks and implementing improvementsLead and track all transformation and improvement programs across the region with measurable outcomesEnsure all account processes and procedures are implemented and adhered to for consistency, accuracy, alignment and operational efficiencyLead Regional transformation initiatives and provide comprehensive reporting on outcomes, savings, and benefits to both client and JLLGovernanceEnsure all FM staff and contractors comply with contract responsibilities with emphasis on critical SLAs and KPIs per the MSA agreementDevelop and implement appropriate policies and procedures for FM services across the region tailored to portfolio needsDevelop tools and systems to standardize process controls and ensure uniform Account GovernanceCreate and maintain individual site playbooks and welcome guides, ensuring documents remain current through ongoing refreshesEnsure all vendor and JLL staff onboarding and offboarding via eTalent team; conduct quarterly audits to ensure accuracyRisk Register Management: Maintain and regularly update a comprehensive risk register for the EMEA portfolio, including risk identification, assessment, mitigation strategies, and escalation protocolsDocument Control and Records Management: Maintain central repository of all operational documentation including contracts, policies, procedures, licenses, permits, and certifications ensuring version control and accessibilityChange Management Governance: Establish and enforce change control processes for operational modifications, ensuring proper approval workflows, impact assessments, and stakeholder communicationsInternal Controls and SOPs: Develop, document, and enforce Standard Operating Procedures (SOPs) for all operational activities, ensuring consistency and compliance across the regionReportingCoordinate and deliver all client reporting including monthly account dashboard, quarterly KPI status, monthly events analysis, quarterly business reviews and sustainability programme updatesOwn and manage annual account plan including focus areas, savings initiatives, account improvement initiatives and solutionsConduct data collation and analytics on individual hub performance and overall regional portfolio, identifying focus areas and implementing solutionsExecutive Reporting and QBR Presentations: Prepare and deliver executive-level reports and presentations to senior leadership and client C-suite stakeholders on operational performance, strategic initiatives, and portfolio healthStrategic Planning Reports: Develop long-term strategic planning documents, multi-year roadmaps, and investment proposals with detailed business cases and ROI projections in bi-monthly case studiesBenchmarking and Competitive Analysis: Conduct industry benchmarking studies, comparative performance analysis against peer portfolios, and market intelligence reporting to identify competitive advantages and improvement opportunitiesTransformation and Change Management Reporting: Track and report on transformation programme progress, change initiative adoption rates, realized benefits, and organizational change impact assessmentsWorkforce Analytics: Provide comprehensive reporting on team performance, productivity metrics, span of control analysis, workforce planning, talent retention rates, and support the FM EMEA Lead in succession planning progressRegional Comparison and Cross-Portfolio Analysis: Provide comparative analysis across different EMEA locations, identify performance outliers, share best practices, and recommend standardization opportunitiesAd-hoc Strategic Analysis: Respond to senior leadership requests for strategic analysis, scenario planning, feasibility studies, and business case development for new initiatives or portfolio changesEmployee EngagementDrive employee engagement initiatives across the account including mentorship and buddy programmes across EMEAReview and report on succession planning, staff retention rates and organizational changesCreate and cascade annual mentoring programme; provide continual guidance for mentors/mentees with materials and regular sessionsImplement and oversee internal and external training programmes as required for the teamCascade People Survey twice per annum, analyze results and create improvement plans following JLL people surveyManage internal and external account communications & CRM including quarterly account newsletter announcing central, account and client-wide business updates, team movements, site changes and success storiesDemonstrate leadership and mentor JLL teams across the Region to promote engagement, customer service excellence and aligned delivery across all service linesCreate and cascade Regional team call presentations and Leadership meeting materialsLeadershipProvide oversight and mentorship to ensure teams deliver optimal service levels to both internal teams and Client while driving innovation and thought leadershipStrategic Vision and Direction: Define and communicate the operational vision and strategy for the EMEA region, ensuring alignment with organizational objectives and client business goalsSenior Point of contact for all account wide communications within the regionCross-Functional Leadership: Lead collaboration across multiple disciplines where needed including FM, Engineering, Projects, Procurement, Events, and HR to ensure integrated service delivery and break down organizational silosCulture Building: Foster a culture of operational excellence, accountability, innovation, and continuous improvement across all EMEA locations while ensuring alignment with JLL valuesCrisis Management and Incident Command: Serve as incident commander during critical situations, coordinate crisis response efforts, make decisive actions under pressure, and manage stakeholder communications during emergencies where needed in regionCoaching and Mentoring: Provide ongoing coaching to direct reports and high-potential team members, develop future leaders, and create a mentoring culture within the organizationStandards and Best Practice Development: Establish operational standards, document best practices, create frameworks for consistent service delivery, and ensure knowledge transfer across the regionData Quality and AnalyticsDevelop, oversee, organize, update, and analyze Regional data sets with high accuracy requirementsTrack and close out EMEA data requirements for regional initiatives as requestedAct as Regional Smartsheets super user/owner ensuring workapps remain current, raising necessary POs when requiredOversee and track FM small works including capex works and site decommissioning through SmartsheetsCreate and own Regional sustainability programme in Smartsheets, providing quarterly updates on Regional outcomes including savings and required capitalCreate and own Regional asset list in Smartsheets, ensuring asset lists remain current and assets are confirmed as recycled/removed/landlord owned; report to tax & assets teamAudit Regional work apps weekly, approximately first Friday of each monthProvide data collation for Regional CRE requests including I&D, F&B, portfolio metrics as requiredOwn decommissioning processes and guide local FM teams during office closures or transitions, working with IT to ensure assets are reused across portfolio to reduce wastage and costs, maintain current stack plans, and consult local stakeholdersSupport wider management team and service line leads with initiative deployment, transformation execution, leadership sessions, team engagement activities and hub analyticsManage EMEA BI & performance reporting, data and system integrationsAct as resource for team queries across portfolio via monthly Q&A sessions with Regional team and in-person hub and leadership meetingsEnsure Smart Buildings technology is implemented effectively and utilized optimally; provide guidance to Performance LeadDrive branding and communications alignment across EMEAInnovation and Continuous ImprovementContinuously identify thought leadership, innovation and best practice examples to bring to client from JLL central team and external sourcesIdentify and recommend improvement opportunities across FM scope and wider Real Estate functionRegional AlignmentLead alignment and consistency activities across EMEA to ensure regional collaboration and standardizationSupport Account Directors in EMEA by reviewing all FM Team activities to identify alignment opportunitiesProactively identify improvement areas, best practice sharing and "one team" opportunitiesLead alignment and consistency activities across EMEA to ensure optimal regional collaboration and standardizationClosely support the Account Directors in EMEA by reviewing all FM Team activities to identify alignment opportunitiesProactively identify improvement areas, best practice sharing and tangible "one team" opportunitiesAct as point of contact to support hub meetings, including travel arrangements, hotel bookings, and activity coordination. Assist teams in creating meeting agendas and topics of discussionSupport the Account Lead in selection of swag items and promotional materials to support JLL and client engagement initiativesFacilitate monthly Regional Q&A sessions with EMEA team leads to address queries and provide operational guidanceConduct quarterly hub-specific meetings and site visits (e.g., London, Geneva) to ensure localized support and alignmentDrive branding and communications alignment across EMEA, ensuring consistent messaging and visual identityCoordinate Regional All Hands meetings on a quarterly basis, developing content and delivering presentationsManage Regional account communications including Slack channels, email updates, calendar invites, and team announcementsOversee "Our Places" EMEA office review program, conducting quarterly assessments of top locations and annual reviews of the full portfolioSupport cross-regional networking with other accounts to identify opportunities for knowledge sharing and best practice transferCoordinate Regional employee engagement initiatives to increase culture and visibility across dispersed teamsFacilitate Regional succession planning reviews and organizational change trackingLead Regional People Survey cascade (twice annually), analyze results, and develop improvement action plansOversee Regional training matrix rollout and completion tracking in collaboration with Hub LeadsManage Regional travel request process, including approvals and tracking against budgetsCoordinate Regional case study development and sharing (monthly cadence) to highlight successes and learningsQualificationsRequiredMinimum 8-10 years of experience in workplace operations, facilities management, or integrated facilities management with demonstrated complexityProven experience managing multi-site operations across EMEA with diverse regulatory environmentsStrong understanding of workplace trends, flexible working models, and employee experience strategiesDemonstrated success in vendor management and complex contract administrationExceptional organizational skills with proven ability to manage high-volume, competing priorities simultaneouslyStrong financial acumen including budget management and cost optimizationExperience leading and developing teams in a matrix organization across multiple countriesAdvanced proficiency with data analytics, reporting systems, Smartsheet, and Business Intelligence platformsExceptional attention to detail with proven accuracy in high-stakes environmentsFluency in English required; additional European languages highly desirableProficiency in workplace management systems, Building Management Systems, and Microsoft Office suitePreferredProfessional certifications such as FMP, CFM, or IWFMBachelor's degree in Business Administration, Facilities Management, Real Estate, or related fieldExperience in commercial real estate or professional services env

Customer Growth DirectorLondon | Customer Success | Reports to Chief Customer OfficerHybrid WorkingThe Problem We're SolvingA fast-growing data & CRM platform business helps companies unlock the value in their first-party data. Our Customer Growth System (CGS) turns messy data into actionable intelligence, driving revenue growth and real competitive edge across Financial Services, Insurance, Healthcare, Retail, and beyond.It's proven and scaling in our first vertical. Now we're pushing into new sectors with serious upside. Delivering the tech is easy. Changing client behaviour is hard. That's this job.The title says it all: drive growth in customer value, and ours follows.What You'll BuildYou'll own the client relationship, adoption, and commercial growth of CGS across our new-vertical client base, inside Customer Success.Not traditional Customer Success. Not a standard Business Director role either. It's growth, adoption and value-realisation: getting clients thinking and operating differently, with measurable results to show for it.You're the senior, consistent face of the business, close to clients and credible in the room. Not maintenance. Changing how clients understand and create growth.Day to day, you'll:- Own senior, multi-stakeholder relationships. Be the first call for a client's growth and marketing leadership- Challenge assumptions and reshape how clients think about growth and customer value- Run the room: chair conversations, flag strategic implications, course-correct early- Drive adoption and behaviour change, not just delivery- Turn insight into action: activation, decisions, measurable outcomes- Bridge the recommendation engine, client CRM teams, and leadership- Own net revenue retention: expansion through value, with an early eye on churn- Keep a steady cadence of value reviews, roadmaps and QBRsHow You'll OperateYou'll own the framework behind turning a deployed system into growing customer value:- Relationship ownership. Credible from C-suite to working level- Changed thinking. Challenge assumptions, reshape how growth is measured- Adoption and change. Drive usage and behaviour, not just delivery- Activation. Turn insight into operational decisions and real growth- CRM fluency. Enough to direct deployment, not implement it- Commercial growth. Own NRR, expansion through value, early churn warning- Operating cadence. Planned reviews, not reactive firefighting- Voice of the customer. Feed adoption patterns back into productThis is about changed thinking: clients who operate differently, see the value, and buy more because of it.The Value Realisation LoopEvery new-sector deployment teaches us something: which value levers land, how the system flexes, what separates renewal from drift. You'll feed that back, separating the repeatable playbook from one-off specifics.This is the strategic edge of the role, and as the team grows, a real path into broader Customer Success leadership.What You BringExperience:- Strong CRM/growth understanding helpful. You simplify the levers for clients rather than implementing them- Led adoption, behaviour change, and operational transformation. You've changed how a client operates, not just delivered to them- A strategic Business Director who uses insight to shape thinking and deliver structured value- Growth, transformation or consultancy background as much as CRM/martech. Ad-platform or media experience alone won't cut it- Owned senior relationships at sponsor/C-suite level. You're the first call- Grown accounts through demonstrated value, not goodwill- Comfortable with AI-assisted decision tools and AI-enabled workflowsHow you work:- You create changed thinking, challenging senior stakeholders on how growth is measured- Hands-on and present, not an occasional-escalation manager- You control the room without friction- Genuine drive. You chase outcomes rather than waiting to be tasked- You think in outcomes and usage, not deliverables- NRR, expansion, and churn risk are real to youBonus:- Regulated or considered purchase sector experience: financial services, insurance, pharmacy- NRR-led customer success in a platform/SaaS business- Experience taking a product into new sectors- Comfortable alongside delivery, with a clean line between adoption and implementationWhy This Role MattersThis role directly moves net revenue retention, client retention, and adoption, and our ability to scale beyond our first vertical. You'll work closely with the Senior Leadership Team, including Technology and Strategy.A senior leadership hire in a high-growth business, with a genuine path to broader Customer Success leadership.TPBN1_UKTJ

Date Posted: 2026-02-10 Country: United Kingdom Location: Otis London, 96 Great Suffolk Street, Southwark, London, SE1 0BE Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting for Sales Consultant to cover the London Territory. The main goal of the Sales Consultant is to price, quote and sell modernisation projects to a set agreed financial target within the London region. Candidates will ideally live in and around London. As a Modernisation Sales Consultant, you will: Secure modernisation opportunities through existing relationships with direct clients and lift consultants as well as on-portfolio clients through the local branch operation as well as key accounts, convert these opportunities to orders and process through internal booking to handover to operations Identify and develop new customers through close networking alongside a pro-active and robust customer visit plan Gain the necessary internal safety accreditation to enable site surveys for both modernisation and full replacements to be carried out safely with minimal risk Plan sales activity and strategy in conjunction with the Modernisation Sales Director with regard to workload planning and customer analysis To be successful in this role you will: Possess successful Sales experience within the Lift industry Be driven, with high energy and a winning mentality Possess strong listening and communication skills Have technical acumen Lift experience within modernisation, major repairs or new equipment preferred What's In it For Me / Benefits Strong Remuneration Package A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme A culture which encourages innovative ideas and appreciates our talent is the key to our success We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects. Apply today to join us and build what's next! If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here . TPBN1_UKTJ

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.About the RoleAs an Asset Experience Associate within JLL's Royal London Property Delivery team, you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership.We have a number of roles available to cover:Maidenhead, Berkshire (SL6 postcode area)Hemel Hempstead, Hertfordshire (HP3 postcode area)Bromley, South East London (BR1 postcode area)Southall, West London (UB2 postcode area)Key ResponsibilitiesStrategic Client & Asset ManagementCollaborate with the Royal London asset manager to set the strategy, calling on subject matter experts as required.Act as main point of contact for Royal London asset manager(s) and lead relationships with professionalism and accountability.Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved.Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider teamSupport emergency planning, business continuity, testing, and monitoring with emergency management support as required.Customer Management & ExperienceThe role is envisaged as predominantly site based with key focus occupier visibilityServe as the primary point of contact for all customer enquiries, concerns, and service requests, ensuring timely response and resolution while maintaining positive relationships.Proactively identify opportunities to improve the customer experience through building amenities, services, and programming.Act on customer feedback to create a productive and engaging environment that adds value to their occupancy.Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunitiesFeedback all customer intelligence to the asset management team.Financial Management & Service ChargesWork with JLL Accounts teams on financial accountability, cashflow management, and customer/supplier credit control.Provide strategic advice to asset managers on customer debt recovery, with support from Accounts Receivable.Prepare and manage service charge budgets and reconciliations according to RICS Professional Standard for Commercial Service Charges and client KPIs.Support supplier payments via Proactis and manage supplier payments processes, including purchase orders and invoice approvals.Oversee management of financial trackers, ensuring accuracy including utility recharges, turnover and commercialisation.Respond to customer and consultant queries and challenges in a timely manner.Lease and Legal ManagementLiaise with Data Management team on complex and protracted lease queriesProvide application recommendations to the Asset Manager. Receive and analyse customer applications under the lease, including alienation and alterations.Ensure customer compliance with lease covenants, including complicated or contentious perceived breachesResolve customer matters affecting valuationLiaise with appropriate additional advisers as required (legal, building surveying etc.)Working with RLAM JLL Asset Experience Services Team to ensure strong internal stakeholder relationship for efficiency of work whilst owning output to the asset manager.Health & Safety and Compliance ManagementManage risk actions and undertake statutory compliance management.Conduct / Arrange H&S checks (monthly and voids), including Site Safety Checks/Inspections and Void Management Inspections. Utilising third parties where appropriate (void security)Handle Accidents & Incidents reporting and follow-up.Manage E-Permits (permits-to-work) system and support ISO14001 compliance requirements.Coordinate LRQA audits and compliance activities.Ensure compliance with health and safety legislation and implement compliance measures.ESG and SustainabilitySupport and implement ESG initiatives in alignment with client's ESG strategy and JLL's responsibilities.Be aware of industry and legal obligations in relation to ESG.Assist with sustainability reporting and compliance requirements.Support Asset Sustainability Plans, ESG Database and Risk Assessments.Supplier & Contract ManagementLead representation at site level framework partner meetings, to ensure high standards of service delivery.Responsibility for scope of services and contract variation initiatives, in conjunction with Costs Manager, Soft Services Manager and Technical Services ManagerImplement works associated with PPM (Planned Preventative Maintenance) report, including PPM Statutory & Regulatory projects.Handle reactive works and fabric maintenance issues.Manage quotes and work orders within designated authority levels.Supervise projects and works activities, including management of risk and method statements.Property Operations and InspectionsConduct regular property inspections in line with client and JLL KPIs and submit written reports via VisionEnsure high standards on all managed sites, flagging areas for growth and improvementSupport property presentation standards across managed sitesCoordinate void management activities with central support teamsTransactions and TransitionsHandle property transitions, due diligence, and support disposals and acquisition processesSupport letting agents, solicitors and other third parties with queriesLead transitions meetings (with Transitions team for SC properties)Maintain overall accountability for Readiness for Sale packs, prepared by Asset Experience Services functionParticipate in portfolio sales/purchasesInsurance ManagementHandle on-site activities such as accident book records and CCTV provisionReview and supply contracts and gather information for central insurance teamImplement insurer's requirements, including improvements and repair/maintenanceEnsure claims are settled and funds applied to any insurance works completedTechnologyUtilise available tools to ensure quality, efficiency of output and optimise service to stakeholdersProspective Technology tools will include applications for Accounting, H&S, Customer Relationship, ESG amongst others. Current prospective tools may include Yardi, Riskwise, Prism, Deepki and Workflow systems but may change with tech investmentsSkills & QualificationsTechnical KnowledgeExpert knowledge of commercial property management across diverse asset types and comprehensive understanding of building systems, maintenance planning, and facility managementStrategic portfolio planning and optimisation capabilities with comprehensive understanding of risk management in property contextsExpert-level knowledge of RICS standards with ability to interpret and apply to complex situationsComprehensive understanding of regulatory frameworks, compliance governance, health and safety legislationKnowledge of sustainability standards, ESG strategy implementation, and reporting requirementsFamiliarity with property management technologies, reporting systems, and relevant property legislationPersonal AttributesStrategic vision that aligns team activities with business objectives combined with strong organisational abilities and exceptional attention to detailDecisive leadership when making complex decisions with collaborative working style that builds effective relationshipsClient intimacy that builds trusted advisor relationships with client-focused mindset that prioritises service excellenceEntrepreneurial mindset that identifies growth opportunities with problem-solving approach to operational challengesAccountability for performance and business outcomes with professional integrity in all business dealingsInspirational leadership that motivates high performance with resilience under pressureCommercial acumen that balances service quality with profitabilityLocation:On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.TPBN1_UKTJ

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.About the RoleAs an Asset Experience Associate within JLL's Royal London Property Delivery team, you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership.Location: Birmingham (B30 postcode area)Key ResponsibilitiesStrategic Client & Asset ManagementCollaborate with the Royal London asset manager to set the strategy, calling on subject matter experts as required.Act as main point of contact for Royal London asset manager(s) and lead relationships with professionalism and accountability.Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved.Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider teamSupport emergency planning, business continuity, testing, and monitoring with emergency management support as required.Customer Management & ExperienceThe role is envisaged as predominantly site based with key focus occupier visibilityServe as the primary point of contact for all customer enquiries, concerns, and service requests, ensuring timely response and resolution while maintaining positive relationships.Proactively identify opportunities to improve the customer experience through building amenities, services, and programming.Act on customer feedback to create a productive and engaging environment that adds value to their occupancy.Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunitiesFeedback all customer intelligence to the asset management team.Financial Management & Service ChargesWork with JLL Accounts teams on financial accountability, cashflow management, and customer/supplier credit control.Provide strategic advice to asset managers on customer debt recovery, with support from Accounts Receivable.Prepare and manage service charge budgets and reconciliations according to RICS Professional Standard for Commercial Service Charges and client KPIs.Support supplier payments via Proactis and manage supplier payments processes, including purchase orders and invoice approvals.Oversee management of financial trackers, ensuring accuracy including utility recharges, turnover and commercialisation.Respond to customer and consultant queries and challenges in a timely manner.Lease and Legal ManagementLiaise with Data Management team on complex and protracted lease queriesProvide application recommendations to the Asset Manager. Receive and analyse customer applications under the lease, including alienation and alterations.Ensure customer compliance with lease covenants, including complicated or contentious perceived breachesResolve customer matters affecting valuationLiaise with appropriate additional advisers as required (legal, building surveying etc.)Working with RLAM JLL Asset Experience Services Team to ensure strong internal stakeholder relationship for efficiency of work whilst owning output to the asset manager.Health & Safety and Compliance ManagementManage risk actions and undertake statutory compliance management.Conduct / Arrange H&S checks (monthly and voids), including Site Safety Checks/Inspections and Void Management Inspections. Utilising third parties where appropriate (void security)Handle Accidents & Incidents reporting and follow-up.Manage E-Permits (permits-to-work) system and support ISO14001 compliance requirements.Coordinate LRQA audits and compliance activities.Ensure compliance with health and safety legislation and implement compliance measures.ESG and SustainabilitySupport and implement ESG initiatives in alignment with client's ESG strategy and JLL's responsibilities.Be aware of industry and legal obligations in relation to ESG.Assist with sustainability reporting and compliance requirements.Support Asset Sustainability Plans, ESG Database and Risk Assessments.Supplier & Contract ManagementLead representation at site level framework partner meetings, to ensure high standards of service delivery.Responsibility for scope of services and contract variation initiatives, in conjunction with Costs Manager, Soft Services Manager and Technical Services ManagerImplement works associated with PPM (Planned Preventative Maintenance) report, including PPM Statutory & Regulatory projects.Handle reactive works and fabric maintenance issues.Manage quotes and work orders within designated authority levels.Supervise projects and works activities, including management of risk and method statements.Property Operations and InspectionsConduct regular property inspections in line with client and JLL KPIs and submit written reports via VisionEnsure high standards on all managed sites, flagging areas for growth and improvementSupport property presentation standards across managed sitesCoordinate void management activities with central support teamsTransactions and TransitionsHandle property transitions, due diligence, and support disposals and acquisition processesSupport letting agents, solicitors and other third parties with queriesLead transitions meetings (with Transitions team for SC properties)Maintain overall accountability for Readiness for Sale packs, prepared by Asset Experience Services functionParticipate in portfolio sales/purchasesInsurance ManagementHandle on-site activities such as accident book records and CCTV provisionReview and supply contracts and gather information for central insurance teamImplement insurer's requirements, including improvements and repair/maintenanceEnsure claims are settled and funds applied to any insurance works completedTechnologyUtilise available tools to ensure quality, efficiency of output and optimise service to stakeholdersProspective Technology tools will include applications for Accounting, H&S, Customer Relationship, ESG amongst others. Current prospective tools may include Yardi, Riskwise, Prism, Deepki and Workflow systems but may change with tech investmentsSkills & QualificationsTechnical KnowledgeExpert knowledge of commercial property management across diverse asset types and comprehensive understanding of building systems, maintenance planning, and facility managementStrategic portfolio planning and optimisation capabilities with comprehensive understanding of risk management in property contextsExpert-level knowledge of RICS standards with ability to interpret and apply to complex situationsComprehensive understanding of regulatory frameworks, compliance governance, health and safety legislationKnowledge of sustainability standards, ESG strategy implementation, and reporting requirementsFamiliarity with property management technologies, reporting systems, and relevant property legislationPersonal AttributesStrategic vision that aligns team activities with business objectives combined with strong organisational abilities and exceptional attention to detailDecisive leadership when making complex decisions with collaborative working style that builds effective relationshipsClient intimacy that builds trusted advisor relationships with client-focused mindset that prioritises service excellenceEntrepreneurial mindset that identifies growth opportunities with problem-solving approach to operational challengesAccountability for performance and business outcomes with professional integrity in all business dealingsInspirational leadership that motivates high performance with resilience under pressureCommercial acumen that balances service quality with profitability#LI-JA1Location:On-site -East Sussex, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.TPBN1_UKTJ

COMMERCIAL EVENTS AND VENUES MANAGERContract summary:Contract length: PermanentWorking weeks: Full time, all year roundWorking hours: 40 hours per week, with some evening and weekend work to oversee eventsSalary: Please contact the recruitment team for salary information.The role: Harrow School raises funds for the development of the School and the provision of a world-class education experience using its beautiful estate, listed buildings and associated facilities. The School hasan esteemed reputation for expertly hosting weddings, tours, national and international sports events, conferences, film locations and charity events. The Commercial Events and Venues Manager has a pivotal role in overseeing this wide variety of activities; promoting events online, liaising with clients, organising paperwork and logistics, and connecting with departments across the site to deliver memorable, smoothly delivered events that exceed the clients expectations. This is not a typical events role as most events take place during the school holidays, leaving welcome down time during the term to manage paperwork, plan, innovate, and keep more regular office hours.For more information please review the job description attached as a separate document to the advertisement on the School vacancies page.The skills: This role will suit a candidate who relishes the opportunity to develop a broad portfolio of experience within their career rather than specialising in one type of event management. It is an ideal position for someone who loves variety, with no two days the same, working within a small team in beautiful surroundings. You will have solid hands-on experience of taking responsibility for motivating your team, managing events end-to-end ideally in a busy venue setting. You will be used to working with director-level managers; proposing new business opportunities, providing budgetary information and overseeing a superlative customer experience for our clients. Your excellent organisation abilities will allow you to manage multiple tasks with the correct paperwork so everyone is communicated with efficiently. Your strong written and verbal communication skills and tactful, approachable manner will enable you to build strong professional relationships throughout the School.The benefits include:free lunchfree parkingautomatic enrolment in the Schools pension schemeuse of the Schools sports facilities such as the swimming pool, gym, and running track.subsidised membership of the tennis, golf, angling and social clubs.The environment: Harrow School is situated in Harrow on the Hill, northwest London, and is one of the best-known schools in the world. Around 835 boys study at Harrow and live in the Schools 12 boarding houses.Harrow School Enterprises Limited (HSEL) is the trading company of Harrow School. It is responsible for raising additional funds for the School through commercial activities such as events, filming, tours, weddings, educational courses, residential tenant groups and sports facilities hire. HSEL is also the head office for Harrow School Short Courses (HSSC), which is one of the leading providers of summer language courses for international students aged 8-17 yearsApplications will be processed as they are received and interviews may take place before the closing date, so early application is recommended.Equality, diversity and inclusion are values that are important to us at Harrow. We believe in diversity of thought and actively welcome everyone regardless of their background to bring their valuable and relevant skills to our community.The School is committed to safeguarding and promoting the welfare of children. All successful applicants must be willing to undergo enhanced child protection screening appropriate to the post, including checks with any past employer and the Disclosure and Barring Service, andit is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children.No member of staff will be able to start until these checks are complete and this process takes, on average, amonth. Please plan accordingly.TPBN1_UKTJ

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.About JLL TechnologiesJLL Technologies (JLLT) is JLL's dedicated technology arm that develops and delivers innovative digital solutions to transform how real estate is managed, operated, and experienced. JLLT functions as both an internal technology partner and an external product provider within the broader JLL organization.JLLT creates proprietary technology platforms and tools that support JLL's core business operations while also offering these solutions to external clients in the commercial real estate market. The division focuses on several key areas including property management software, workplace experience platforms, building automation and IoT solutions, data analytics and business intelligence tools, and integrated facility management systems.Within JLL's organizational structure, JLLT serves a dual purpose. Internally, it acts as a strategic enabler by providing JLL's service delivery teams with advanced technology capabilities that enhance operational efficiency, improve client service delivery, and create competitive differentiation. Externally, JLLT operates as a revenue-generating business unit, licensing and selling its technology platforms to property owners, managers, and occupiers beyond JLL's traditional client base.About the Tech Advisory, Sales and Partnership TeamThe technology advisory, sales and partnership functions typically work together to identify client needs, recommend appropriate technology solutions, guide implementation strategies, and drive revenue growth through both new client acquisition and expansion within existing accounts. The group drives client conversations around delivering business outcomes that leveraging technology and data as a differentiator.Role PurposeThe Senior Director, Tech Sales Advisory plays a critical role in driving technology adoption and revenue growth within the Property Management business.The role is aligned to priority accounts where growth potential, NPS, or other divisional priorities demand a high-performing leader capable of cross-functional CRE technology advisement. The role is centered on a technology advisory function to this subset of prioritized accounts to influence technology adoption and tech-enabled growth. The Account Technology Advisor communicates and educates the technology strategy for JLL and the division as an integrated part of the account leadership teams.This position combines technical knowledge, consultative selling skills, and deep understanding of commercial real estate operations to help clients leverage technology solutions that transform how they manage, operate, and experience their real estate portfolios.The role requires well versed expertise across many domains of real estate and property management, culminating in the bringing together of multiple software products and services solutions to solve complex challenges. The role requires strategic problem-solving ability and established credibility in the Commercial Real Estate community that instills confidence and trust.Key responsibilities include:Technology AdvisoryServe as the lead technology advisor for the assigned geography or asset class and aligned accounts; build and maintain relationships with key stakeholders in the Property Management business line and clients.Participate in internal as well as client meetings to drive awareness and adoption of JLL's technology strategy, platforms, and products.Define priorities for NPS improvements, internal education, growth planning and innovation.Develop account penetration strategies to grow share of wallet with business leaders.Own direct follow-up on client NPS pain points and feedback with concerted action plans.Educate clients and internal stakeholders on JLL's technology capabilities and their potential impact on business outcomes.Act as a liaison between clients, account teams, and JLL's technology divisions to ensure alignment and seamless execution.Contribute to the creation of technology-focused business cases and ROI analyses for clients.Serve as an Industry thought leader in industry events and client forums.Stay current with emerging CRE technologies and industry trends to maintain JLL's competitive edge.Technology SalesSupport Property Management leadership and sales team with strategic guidance and solutioning technical components for complex or major pursuits.Bring together platform enablement technologies and others that are sold to the client for holistic solutions to client needs.Conduct discovery sessions with clients to understand their business challenges, operational pain points, and strategic objectives related to real estate and property management.Build and maintain strong client relationships with regular client engagement at multiple organizational levels, from operational users to C-suite executives, tailoring communication and recommendations to each audience.Develop and deliver compelling sales presentations, product demonstrations, and business case analyses that articulate value propositions in terms clients understand. This includes quantifying return on investment, illustrating operational benefits, and addressing implementation considerations.Collaborate closely with pre-sales technical teams, product specialists, and implementation consultants to ensure proposed solutions are feasible and align with client environments and align with product roadmaps.Participate in deal go-no go, deal strategy development for assigned priority accounts.The Candidate Experience5-7+ years of sales or sales solutioning experience at a large organization.Experience across multiple disciplines of corporate real estate and property management services, technologies and/or solutions.Proven capabilities in growing relationships at the senior executive level and C-Suite.Successful track record of achieving immediate credibility; presenting varying ideas to create value and challenge the status quo; and able to think quickly, listen well, and understand how to react and modify approach in front of clients and other key influencers.Outstanding stakeholder management skills and ability to influence and motivate others on a team and help them succeed.High attention to detail and very organized with strong analytical and problem-solving skills.An excellent communicator with strong written and verbal presentation skills.Results driven, and thrives in a fast-paced, high-growth work environment.Ability to supervise and manage multiple projects at the same time.Capacity to conceptualize as well as operationalize commercial strategies.Ability to efficiently interact with company senior leaders.Superior organizational awareness.Experienced at managing diverse and geographically remote teams.Understands the market of CRE and Property Technologies, Prop Tech, IWMS, Smart Buildings, IoT, Experience Technologies etc.Experience with successful selling outcomes using structured sales processes and tools such as Miller Heiman and Salesforce.Behavioral CompetenciesPassion to Win - wakes up every day thinking about how to engage new clients and beat the competition.Strategic mindset - able to see big picture and future direction of the business, then translate into achievable new business development opportunities.Influential - persuasive yet instills confidence among stakeholders, gravitas to drive change and obtain results.Connector - can bring together various constituents across the organization to help drive client solutions.Thrives in Ambiguity - can navigate through a complex, multi-faceted organization with multiple stakeholders.Obsessed with customer habits - can use data derived from those behaviors; and trends within the industry to drive share of wallet.Location:On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.TPBN1_UKTJ

Looking for a leadership-level opportunity where you'll drive growth, expand customer partnerships, and capitalise on new market opportunities?Join Northwood Paper Sales and shape commercial strategy, sales and development, and enhance our market position in Specialty, Flexible Packaging, and Industrial Papers.Responsible to the Managing Director, you will play an instrumental role in advancing and expanding our market position within packaging, converting, industrial, and manufacturing sectors across the UK, Europe, and beyond.This role is fully remote, comprising of homeworking, site visits, and client visits.About the Role Main responsibilities:Devise and execute commercial strategy to achieve ambitious growth and profitability targets.Lead and inspire Sales, Key Account Managers, and Business Development teams.Build and maintain strategic relationships with customers, converters, and industry partners.Identify emerging market opportunities, customer trends, and product/sector innovations.Collaborate closely with our supply partner Mills, supply chain, product development, and finance teams to ensure alignment and supplier and customer satisfaction.Monitor market dynamics, competitor activity, and regulatory developments to inform strategic decision-making.Deliver accurate forecasting, budgeting, and performance reporting to and be part of the executive leadership team.Requirements About you:Proven senior commercial leadership experience within paper, packaging, industrial materials, or related manufacturing sectors.Strong understanding of specialty papers, packaging papers, converting processes, and industrial applications.Demonstrated track record of delivering revenue growth, margin improvement, and market expansion.Exceptional leadership, negotiation, and stakeholder management skills.Strategic thinker with strong commercial acumen and analytical capability.Experience managing complex customer relationships across national and international markets.What's in it for you:Opportunity to shape the future direction of a growing and innovative division within the Northwood businesses.Executive-level compensation and performance incentives.Collaborative leadership team and strong organisational support.A dynamic industry at the forefront of sustainability and packaging innovation.Remuneration is market and candidate driven and will be discussed at a later stage.About Northwood Paper SalesAs an innovative growing business, we specialise in the supply Virgin and Recycled range of papers. We pride ourselves with our long term partnerships with our supply Mills and a wide range of industrial converter and distribution customers. We are ensuring adherence to ethical and eco-friendly process. We are positioned strongly with sales responsibility for several first class and competitive Paper Mills from UK, Europe and beyond.TPBN1_UKTJ

Location: Based in the North of England , this is a field-based role offering the opportunity to work across a varied customer base throughout the region. Regular travel is an essential part of the position.The post code for the role is our Head Office, which is based in Southall, London.Purpose of a Sales Manager:As a people manager within DDF, it is your role to establish and maintain the performance of your team utilising management skills to deliver the required business results.You will be expected to display certain key behaviours such as being an effective role model who has high performance expectations of yourself and your team along with the ability to offer individual support and coaching.The purpose of the Sales Manager role is to support, direct and coach team members to deliver their KPIs through developing their skills and competencies.You will ensure that the team, have all the tools and information required to achieve their targets.Reporting & Key Contacts of a Sales Manager:Managing a team of Sales Development Representatives (SDR), the team size will vary by geography (broadly split between North & South) with a maximum of 12 direct reports.Reporting to the Sales Operations Director, this role will need to work closely with Channel Managers, Channel Executives, Customer Engagement, Marketing & Hardware to ensure consistent and seamless service delivery to maximise all opportunities.Other Key Contacts:Sales Data Admin, HR, Business Insights, AR, Technical, Product Team, Operations & Supply Chain.Duties & Responsibilities of a Sales Manager: Lead, engage & motivate field sales team members to ensure KPIs are met.Support & manage the field sales team to win new business and to maintain their territory ledger & develop year on year growth.Working with the Sales Operations Director, develop an annual plan for the field sales team to deliver their KPIs.Work within the Channel Teams to deliver account plans at a sold to level on accounts which receive field coverage.Deliver in person coaching through field accompaniments & audits to develop the teams skills and knowledge. Minimum 3 coaching accompaniments per week. Minimum 1 field audit per period.Ensure that all Team members have the required skill & product knowledge levels to deliver against KPIs.Organise further training where required to support skill & product knowledge development.Working with the Field Sales Controller, ensure all team members have objectives, appraisal & development plans in place.Complete a full induction for all SDR new starters.Run a team meeting every Quarter, ensure that all objectives for the forward Quarter are briefed & the Team have a clear KPI action plan.Support with weekly Teams catch ups as required.Promptly respond to all customer enquiries to make sure all issues are addressed & resolved as quickly as possible.Ensure team have plans in place for maintaining ledger.Ensure all team members have appropriate presentation materials & presenters to be used in every call.Support team members on the creation & implementation of effective journey planners.Lead field sales team on group prospecting days for agreed DDF focus areas.Support individuals on developing their prospecting skills.Conduct reviews of team member performances Actuals v. TargetsIdentify & manage poor performers through development plans & personal improvement plans.Manage absence through RTW interviews.Carry out investigations where appropriate.Ensure half year, full year reviews as well as individual development plans are completed within published deadlines.Apply all HR policies and processes as required and appropriate.Skills & Experience of a Sales Manager:Knowledge and experience of foodservice & retailMinimum of 3 years people management experienceField Sales & Account Management experienceExperience of managing, training & coaching field-based teamsStrong organisational, planning & time management skillsStrong negotiation skills with ability to influence at all levelsConfident communication skills; verbal, written & numericalDemonstrable drive, enthusiasm & commitmentBenefits of a Sales Manager: Competitive Company Pension SchemeCompany Life Assurance for added peace of mindCompany Car or Car AllowanceFree On-Site ParkingEmployee Referral SchemeLong Service Recognition & AwardsGenerous 50% Staff Discount on Company ProductsEyecare Voucher SchemeEmployee Assistance Programme (EAP) including:24/7 confidential support lineAccess to our Wellbeing App, offering health and wellbeing resources, exclusive discounts, and employee perksDDF Values & Behaviours: Level 2Entrepreneurial SpiritEvolveBuilding BondsBeam with Pride and Love What You DoInnovative ExcellenceAim HighCommit to Action & OwnershipTPBN1_UKTJ