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2nd Line IT Support (MSP/ Luxury Brands) Loughton - Hybrid £38,000 - £42,000 + Overtime + Company Bonus (1 Months' pay)+ Progression + Company Benefits Are you a 2nd Line IT Support Engineer from an MSP background looking to join a fast-growing, award-winning support company that works with luxury brands? Do you want to join a tight-knit company which offers comprehensive software training above the fundamentals, a good team culture and has tangible goals and incentives? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day, you are able to handle tasks to completion, work independently. The ideal candidate has experience in MSP environment and an technical support background. The Job: • Trouble Shooting, • Managing multiple IT Support Tickets, • Ensuring SLAs are met, • Learn from industry experts to upskill yourself The Person • MSP Background, • Good communicator, • Commutable to Loughton Reference: BBBH19847 Keywords: IT, Excel, Microsoft, ConnectWise, Azure, Support tickets, Customer service, High profile clients, Retail & IT, Hardware, Risk mitigation, If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

IT Support (MSP / Luxury Brands) Loughton - Hybrid £38,000 - £42,000 + Overtime + Company Bonus (1 months pay)+ Progression + Company Benefits Are you an IT Support Engineer from an MSP background looking to join a fast-growing, award-winning support company that works with luxury brands? Do you want to join a tight-knit company which offers comprehensive software training above the fundamentals, a good team culture and has tangible goals and incentives? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day. The ideal candidate has experience in MSP environment and an technical support background. The job: • Trouble Shooting, • Managing multiple IT Support Tickets, • Ensuring SLAs are met, • Learn from industry experts to upskill yourself The person • MSP Background, • Good communicator, • Commutable to Loughton Reference: BBBH19847 Keywords: IT, Excel, Microsoft, ConnectWise, Azure, Support tickets, Customer service, High profile clients, Retail & IT, Hardware, Risk mitigation, If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

The company has developed a complete, fully documented Customer Experience Operating System, which the incoming Manager will inherit, implement and evolve. Lead and develop a small team of Customer Experience Advisors. Inherit, implement and continuously refine the documented Customer Experience Ope

Identifying new ways to improve the customer experience. This contract allows talented and experienced individuals to work flexibly across branches, delivering for customers when their support is most needed, often at key times. Customer Experience Advisor | S1 | Retail Banking | Crawley.

Curious, resilient, and future‑focused‑always looking ahead and pushing boundaries to raise the bar for customer experience. Act as the voice of the customer across the business, using insight, data, and industry trends to shape innovative omnichannel store experiences. Lead and develop the Stor

Identifying new ways to improve the customer experience. Customer Experience Advisor | S1 | Retail Banking | Winchester. We want our people to thrive - at work and at home - while delivering the best outcomes for our customers and supporting each other to grow.

Kinexys, London-based fintech, seeks a Vice President to lead strategy and execution for customer adoption and readiness across product teams.

This contract allows talented and experienced individuals to work flexibly across branches, delivering for customers when their support is most needed, often at key times. Customer Experience Advisor | S1 | Retail Banking | Tunbridge Wells |. Identifying new ways to improve the customer experience.

ComplyAdvantage is seeking a VP of Customer Experience and Services to define the post-sale experience for a rapidly expanding AI-native platform. This leadership role requires building a modern operating model, embedding AI into customer workflows, and leading multi-regional delivery teams to deliv

Customer Experience Advisor | S1 | Retail Banking | Unity Place Branch | Milton Keynes. Identifying new ways to improve the customer experience. For our customers, you'll be more than just the friendly face and voice of Santander.

You will define an enterprise-wide view of customer needs for the newly established Customer Experience, Insight and Digital Experience function, reporting to the Chief Customer Officer. Quilter plc seeks an enterprise leader to turn customer insight into superior experiences and outcomes. The role

Customer Experience Advisor | S1 | Retail Banking | Hastings. Identifying new ways to improve the customer experience. Answering customer calls into our contact centre.

Reporting to the Chief Customer Officer, you will lead a new function spanning customer experience, research, insight, analytics, digital experience, correspondence, inclusion and vulnerability, creating a single enterprise view of customer priorities. Quilter plc, a leading wealth management firm,

Customer Experience Advisor | S1 | Retail Banking | Exeter Branch. Identifying new ways to improve the customer experience. A real desire to go above-and-beyond for customers (Preferred).

Leading a newly established function spanning customer experience, research, insight, analytics, digital experience, correspondence, inclusion and vulnerability, you will create a single, enterprise-wide view of customer needs and priorities. Customer correspondence and content design, voice of cust

The incumbent will define and deliver a single, enterprise‑wide view of customer needs and priorities for the newly established Customer Experience, Insight and Digital Experience function. A pivotal enterprise leadership position reporting to the Chief Customer Officer, responsible for turning cu

Significant experience leading post-sale functions at a B2B SaaS company at scale, ideally across Customer Success, Professional Services, and Solutions Consulting. We need a leader to define what customer experience means in the AI era, and to build the organization that delivers it. A track record

Martens is seeking a Head of Global Customer Product to lead the end-to-end customer experience as a product. This leadership role sits at the intersection of product, experience design, technology and commercial, driving cross-functional collaboration and business impact for a globally iconic brand

Significant experience leading post-sale functions at a B2B SaaS company at scale, ideally across Customer Success, Professional Services, and Solutions Consulting. A track record of running technical delivery teams (implementation, forward deployed engineering, or equivalent) alongside customer-fac

Martens is seeking a Head of Global Customer Product to own the end‑to‑end customer experience across digital and retail channels. You will define the product strategy, shape a premium brand experience, and drive a global roadmap that balances consistency with local flexibility. Your leadership

ComplyAdvantage is seeking a VP of Customer Experience and Services to lead a multi-regional post-sale organization and drive AI-enabled customer outcomes. The role requires building scalable delivery across Customer Success, Professional Services, and Solutions Consulting, while guiding the Mesh mi

We are seeking a Vice President in Kinexys Business Operations (Customer Experience & Organizational Readiness) to lead strategy and execution for customer adoption and readiness. Kinexys is redefining finance with real-time, digital-first customer journeys. You will partner with Product, Technology

Act as the voice of the customer across the business, using insight, data, and industry trends to shape innovative omnichannel store experiences. Lead and develop the Store Experience team, ensuring strong day‑to‑day operations while balancing colleague efficiency and customer convenience. A str

About you We are seeking an exceptional senior leader with: · Significant experience in a senior leadership role within social housing or a highly regulated environment, with a strong focus on customer experience. About the role Reporting to the Executive Director of Customer and as a key member of

Deputy Manager – Sales & Customer Experience Lead Reports to: Head of Sales & Marketing/Chief Marketing Officer Location: Head Office, Weston-super-Mare Salary: £31,782. Leadership, Accountability & Team Management - Provide clear direction, expectations and day-to-day leadership to another Custo

What You’ll Be Doing Leading, coaching and developing a team responsible for customer enquiries and bookings Driving sales performance, increasing conversion rates and average booking value Taking ownership of the end-to-end customer journey, from first contact through to booking Monitoring and im

Customer Experience Advisor 🚀 📍 Location: Brighton 💖 Department: Customer Experience 📅 Position type: Permanent, full-time - hybrid 💰 Salary : £26,700 per annum MPB is the world's largest platform for used photo and video kit. Combine empathy and problem-solving to fully understand w

Location: Aylesford, Kent Salary/package: £25,948 per annum Contract type: Up to 9-month contract starting August 2026 Hours: Full time, 37 hours per week Commercial Services Group (CSG) are looking for a motivated and personable Customer Experience Executive to join their Global Education Supplies

Training & Development You will work towards a Level 3 qualification (dependent on your prior experience and interests) such as: Business Administration Customer Service Specialist Digital Marketing Your apprenticeship will include on-the-job training and mentoring from experienced colleagues in mar

As our Customer Experience Lead , you’ll be the person who makes that promise real. Commercially Minded: You understand that guest experience is a business engine and can clearly articulate the link between brand investment and occupancy or supply-side credibility. Here is what you can expect: Int

Customer Experience Oversee and develop the customer service team to deliver exceptional, brand-aligned customer interactions. What are we recruiting for? We are seeking an experienced and commercially minded Customer Experience Manager to lead our operational functions. What will you bring to the p

Key Responsibilities Manage and optimise AI-powered customer service and sales workflows Oversee customer enquiries, escalations, conversion flow, and service quality Line manage and develop the Customer Experience Executive Own the customer journey across rental and pre-loved product sales Drive ac

Handles customer inquiries via phone/email, sells tickets/memberships, and maximizes revenue for ZSL.

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers.

Multilingual customer experience consultant supporting customers in Germany via phone, email, and chat, requiring fluent German and English, in a hybrid role.

This role involves face-to-face customer interactions, sales, and marketing initiatives in a people-focused team.

Lead a team in a fast-paced Co-op store, providing essential services and supporting operations.

Handles inbound calls and emails, providing information and resolving customer queries.

Customer Service Advisor needed to handle inbound calls and schedule appointments remotely.

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experi

Lead a retail team in a Co-op store, ensuring excellent customer service and efficient operations.

Lead customer experience operations, building processes and teams to deliver exceptional outcomes for partners and customers.

Manage and support a customer base, exceeding expectations to maximize customer retention and identify opportunities.

Manage customer accounts, build relationships, identify upsell opportunities, and ensure high customer retention for a business customer base.

Manage store teams, drive results, and ensure operational excellence across multiple locations, focusing on customer service.

An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months).