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Support Team Officer (Property Maintenance) \n Starting salary - £25,878 - £28,961 - Dependent on Experience \n Full Time| Perm \n \n Purpose of the Job \n This role provides a comprehensive administrative service that supports the delivery of excellent customer service within the Property Maintenance team. By keeping records accurate, coordinating customers and contractors, and supporting quality assurance and procurement, you help us deliver Quality Homes and Trusted Customer Services across our communities. Your organisation and attention to detail help maintain important operational capability and keep the service running well for the customers who rely on it. \n \n What will I do? \n Administrative Support and Coordination \n • Provide a comprehensive administrative service to support the delivery of excellent customer service across the Property Maintenance team. \n • Maintain accurate IT records of activities and produce reports drawn from managers, colleagues, files and IT systems. \n • Manage correspondence, including emails and workflow systems delegated by colleagues and managers. \n • Support the creation of works orders and the management of variations. \n • Continue operational reporting and workforce visibility, giving managers and Team Leaders a clear picture of activity. \n • Administer the secure and orderly storage of regulatory certificates. \n • Administer the Trades incentive scheme, where appropriate, applying the rules consistently and handling related queries or challenges from Trades colleagues. \n Quality Assurance and Compliance \n • Maintain desktop quality assurance and assurance support activities across the team's processes. \n • Provide support to Team Leaders undertaking on-site QA inspections. \n • Use Curo's Quality Assurance measures to support consistent delivery of team processes. Procurement and Financial Administration \n • Administer the effective procurement of goods and services in line with Curo's procurement strategies, supporting value for money and high levels of service delivery. \n • Reconcile invoices for payment approval and administer purchase order systems. \n • Provide information as required to support financial and performance monitoring. \n Contractor and Customer Coordination \n • Record and coordinate customer engagement for projects, capturing customer responses to inform and improve the customer experience and future service delivery. \n • Respond promptly and effectively to customer enquiries, making sure people receive timely assistance and updates. \n • Liaise with, and issue instructions to, contractors ensuring they adhere to contract conditions as directed by, or in the absence of, the relevant contract manager or surveyor. \n • Support with customer accident reporting. \n Customer Complaints \n • Take ownership of monitoring and progressing repairs and other actions associated with complaint resolution, ensuring they are tracked through to completion. \n • Proactively liaise with internal teams and contractors to monitor progress, challenge delays where appropriate, and ensure works progress within agreed timescales. \n • Maintain regular communication with customers, providing timely updates on progress and managing expectations throughout the resolution process. \n • Identify and manage risks that may impact delivery, escalating concerns promptly to the Repairs Team Leader or other appropriate managers. \n • Help ensure issues are addressed and complaint resolutions are not unnecessarily delayed. \n • Keep clear and accurate notes and records of the progression and tracking of agreed resolutions. \n Teamwork and Collaboration \n • Work closely with managers, Team Leaders and colleagues, building strong working relationships while keeping customer needs at the centre. \n • Contribute to team and corporate objectives, sharing information and supporting colleagues to deliver a high-quality service. \n What do I need to be successful? \n Essential – Experience and Qualifications \n • Experience of providing administrative services within an organisation that handles large volumes of varied transactions and a complex customer base. \n • Experience of writing reports derived from complex data in large volumes. Essential – Skills and Attributes \n • Strong organisational skills and a keen eye for detail, with the ability to manage competing priorities and meet deadlines. \n • Confident numeracy skills, with the ability to understand and interpret statistical and financial information. \n • Excellent IT skills, including the ability to create reports from complex data. \n • Excellent all-round communication skills, with the ability to convey information clearly to a variety of customers. \n • A collaborative approach, supporting and promoting team and corporate objectives. \n • Able to work calmly under pressure and adapt to changing priorities. \n Desirable \n • Experience of working within a repairs, property maintenance or housing environment. \n • Experience of administering procurement, processing invoices and managing purchase order systems. \n • Experience of supporting quality assurance or compliance activities. \n How will I evidence my success? \n • Customers, peers and managers give positive feedback on the effectiveness of the service and the way it is delivered. \n • Records, reports and regulatory certificates are accurate, up to date and stored securely, supporting Curo's compliance with its legislative obligations. \n • Procurement, invoices and purchase orders are processed correctly, supporting value for money and timely service delivery. \n • Quality assurance processes are consistently applied, with desktop QA and support for on-site inspections helping the team deliver agreed standards. \n What you will get in return \n\n • \n 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years \n • \n Your birthday off as an extra holiday \n • \n Up to 10% matched pension contribution \n • \n Hybrid working (3 days office, 2 days home) \n • \n Flexible benefits which might include a Health Cash Plan \n • \n Access to an Employee Assistance Programme for your own wellbeing \n\n \n \n

Customer Base ManagerLocation: Bath, BA2Salary: £50,000Hours: Full Time, PermanentHelp us grow and retain a truly better broadband experience.At Truespeed, we're building the future of broadband across the South West with our rapidly growing full-fibre network. We're already connecting over 40,000 customers across more than 180,000 homes, and we're continuing to expand bringing faster, more reliable broadband to communities across the region.We're proud of the customer experience we deliver, but as competition increases, our focus is on keeping customers engaged, loyal and maximising the value they get from their Truespeed experience.We're looking for a Customer Base Manager to help us improve retention, increase customer value and deliver smarter, more effective customer communications throughout the lifecycle.This is a hands-on CRM and customer marketing role where you'll take ownership of campaigns from early customer engagement through to renewal and retention. You'll combine data, insight and creativity to improve performance and help Truespeed continue to compete as a challenger brand.What you'll be doing:Build, manage and optimise CRM campaigns using HubSpot (or a similar platform)Create automated and triggered customer journeys, including renewals, end-of-contract communications, upsell/cross-sell activity and engagement campaignsWrite clear, engaging customer communications and improve performance through testing and optimisationMonitor campaign results and use data insights to improve engagement and retentionSupport customer lifecycle marketing activity and identify opportunities to reduce churnWork closely with Marketing, Sales, Customer Service, Data & Analytics and Technical teams to improve customer experience and campaign effectivenessWhat we're looking for:You'll have experience in a CRM, customer marketing or email marketing role, with the ability to manage campaigns from planning through to delivery and optimisation.You'll ideally have:Hands-on experience using a CRM platform such as HubSpot, including workflows, automations and campaign deliveryExperience with customer lifecycle marketing and segmentationStrong copywriting skills with excellent attention to detailA data-driven approach, using insight to improve campaign performanceExperience running tests and optimising customer communicationsThe ability to manage multiple priorities in a fast-moving environmentExperience in telecoms, broadband, subscription services or a similar customer lifecycle business would be an advantage.You'll be someone who is:Hands-on, organised and delivery-focusedCurious and always looking for ways to improveCommercially aware and customer-focusedComfortable collaborating across different teamsExcited by the opportunity to help grow a challenger brandWhy join us?You'll be joining a growing challenger brand where your work will have a direct impact. This is an opportunity to shape how we communicate with thousands of customers, improve retention and help more communities experience truly better broadband.Our benefits package includes:Hybrid workingPension schemeLife insuranceAccess to a full suite of employee benefits covering health, lifestyle and financial wellbeing, including 24/7 online GP accessFree onsite parkingReady to Apply?We're reviewing application on a rolling basis, so we encourage early submissions.We're proud to be building a diverse and inclusive team at Truespeed, where people can bring their whole selves to work and feel supported to do their best. We value the unique perspectives, experiences and ideas that every individual brings, and we believe this makes us stronger as a business. We welcome applications from all backgrounds and are committed to creating a fair and inclusive recruitment experience for everyone.Please note: You must have valid authorisation to work in the United Kingdom, as we are unable to offer sponsorship for this position.No agencies, please.TPBN1_UKTJ

Application Deadline: July 25, 2026 Department: HEA - Health and Social Care Team Employment Type: Zero Hours Location: Bath, England Workplace type: Onsite Compensation: £32,187 - £40,015 / yearBank contract/zero hours Interview date: 21 July Qualified Lecturers Only L5 and above - Full Time equivalent £32,186 - £40,015 To contribute to the Departments aim in providing high quality learning and teaching, assisting in the development, organisation and delivery of the curriculum area Health. Managing, reviewing and assessing a range of programmes and levels across the Health strand, and providing tutor support. To ensure that the achievement rates of learners are at or above the level set by the college. Bath College is an inclusive education and training community, providing learning for people with a wide range of abilities from a far-reaching area, from entry level to Level 5 programmes. We are committed to meeting the needs of all our students. This is a very exciting time to join the College.If you feel you can make a positive contribution, please complete the application form, making sure you detailing how your qualifications, skills and experience meet the requirements of the role. The job posting can close as soon as sufficient applications have been received. Key Responsibilities: To deliver high standards of teaching and learning and to monitor assessment processes in accordance with awarding body requirements. To provide induction, initial assessment, advice and guidance to learners who are undertaking full time programmes of study.To deliver departmental requirements of core and additional programmes, specifically with a clinical health focus.To support the delivery on the T Level Health, BTEC Level 3 Health and Social Care, and HE programmes as required by the demands of the curriculum.Producing schemes of work, lesson plans, assessment plans, learning materials and any other related activities that impact on the effectiveness of learning.To co-ordinate and maintain records of formative and summative assessments of students learning carried out by the course team.To communicate external examination entry and timetable arrangements to the course team and students. Deal with queries when supervising learners.Skills, Knowledge and Expertise: Teaching Qualification is essential L5 or aboveRelevant Qualification in HealthExperience of working in a care or clinical setting (i.e. hospital ward; nursing; medical; care home; nursing home; domiciliary care)GCSE (or equivalent) Maths and English at Grade C or aboveDemonstrate an understanding of and commitment to fulfilling quality assurance requirements of awarding bodies and the CollegeDemonstrate knowledge of the BTEC Level 3 Qualifications framework and/or Health Care T LevelsPlease see external link for the full Person SpecificationStaff Benefits: One Selfie Day per yearContributory salary pension scheme (Teachers Pension)Continuing Professional Development for all staffLaptop Salary Sacrifice SchemeCycle to Work SchemePrivate Healthcare Scheme£500 Refer a friend and earn a rewardSubsidised cafes - at both campusesEmployee Assistance Programme Staff have access to this programme. It is a free and strictly confidential short-term counselling and support service (up to six meetings after an initial assessment session with a qualified counselor)The College offers an eye sight test for anyone who meets the criteria as described within the Health and Safety (Display Screen Equipment) Regulations.Progressive family friendly policies (exceeding statutory requirements) that supports a health work/life balance, all staff are entitled to request flexible working.Discounted treatments at the Academy, Bath CampusFree parking at the Somer Valley Campus in RadstockAbout Bath College:Welcome to Bath College, a vibrant and successful College with two campuses, one in the centre of Bath and one in the rural setting of Radstock. We pride ourselves on providing training for the regions future workforce by offering courses in both vocational and traditional academic subjects to students from across Bath, Bristol, Somerset, Wiltshire and beyond.TPBN1_UKTJ

Remote / WFH / hybrid opportunity Our client, a Contemporary Art Business / Gallery portfolio are seeking a dynamic B2B / Trade Sales Consultant / Business Developer / BDM with a flair for design. You will focus on developing and nurturing relationships with interior designers — ensuring their art consultancy becomes an essential part of their project delivery. You will be based remotely but working very closely with the MD who is based in Wiltshire & she will give you the guidance & opportunity to progress your career - this is an exciting new venture in an established business. Involves: • Identifying, engaging, and securing new Business to Business (B2B) / Trade partnerships within the interior design sector, • Managing the full new business / onboarding lifecycle: from lead generation and outreach, through to contract agreement, forecasting, and smooth client handover - outreach can involve cold calling so you should not be phone shy & have a tenacious approach!, • Maintaining accurate lead tracking, activity logging, and reporting via CRM, • Acting as a brand ambassador and solutions based expert to ensure design partners feel prioritised Requires: • A proven track record in B2B or Trade sales — preferably within art, interior design, or the creative/luxury sectors, • A natural relationship-builder with strong verbal and written communication skills, • Someone who is confident in generating and converting leads, with a commercial mindset and a client-first attitude, • Self-motivated and organised, capable of managing a pipeline and working independently in a remote setting, • Comfortable using CRM platforms (HubSpot or similar), LinkedIn, and email marketing tools to support outreach and reporting, • A genuine interest in art, interiors, or design — you’ll be talking to creatives every day! APPLY NOW! PS Recruits are acting as an employment agency in relation to this vacancy. Unfortunately, due to the volume of response, only successfully shortlisted candidates will be contacted. By applying to this role your personal details will be submitted to PS Recruits. You can request our privacy statement at any time. You may have had exposure to one or several of the following: luxury / art / fine art / luxury / luxury hospitality / high end residential / interior design / design / sales / luxury sales / art broker / business development / new business / networks / graduate /business development manager / CRM / HubSpot / outreach / BDM / Area sales / trade sales / commercial sales / bespoke products / B2B sales / interior design sales / interior solutions / networking / remote / WFH / hybrid / B2B art sales / Business to business sales / luxury kitchen sales / SDR / Sales Development Representative / BDE / Business Development Executive / graduate sales / interiors sales / trade business

Lifecycle Project Manager - Bristol / Oxford - Salary £55,000 - £60,000 + Business Needs vehicle included.Working on Bristol and Oxford LIFT contract (Healthcare sites), the main base is Bristol.Providing both a technical lead around asset management and Project delivery of each Lifecycle plan and

The business is scaling multiple engineering teams and is looking to bring in highly experienced contract Software Engineers to support complex, high-impact delivery.

Job Title: Machine Shop Shift Supervisor Location: Bristol Pay Range: £55,000 - £59,000 Contract Type: Permanent Shift: 3 shifts rotating A leading precision manufacturing business is seeking an experienced Machine Shop Shift Supervisor to join its production leadership team. This role is responsible for ensuring the machine shop operates safely, efficiently, and effectively while meeting customer requirements and business objectives. The successful candidate will play a key role in leading shift operations, developing team capability, driving continuous improvement initiatives, and maintaining high standards of quality, safety, and performance within a CNC machining environment. Key Responsibilities – Machine Shop Shift Supervisor Health, Safety & Environment: Ensure the team adheres to all company policies, procedures, and safety standards. Maintain a strong presence on the shop floor to reinforce safe working practices. Deliver toolbox talks and communicate safety work instructions as directed by the EHS Lead. Conduct risk assessments where required to ensure a safe working environment. Report accidents and near misses in accordance with company procedures and support corrective and preventative actions. Liaise with Facilities to support environmental and compliance activities. Leadership & People Management: Lead the shift team to achieve daily production targets and operational objectives. Conduct start-of-shift meetings to review performance, priorities, and goals. Manage and support Team Leaders, ensuring effective labour allocation and output. Identify training requirements and make recommendations to the Manufacturing Manager. Take responsibility for employee performance, conduct, and adherence to company standards. Ensure all team members receive relevant updates, communications, and training. Maintain and update skills matrices to support workforce development. Support recruitment activities, including interviewing machine shop operators. Manage timesheets, holidays, return-to-work interviews, and associated administration. Conduct performance reviews and annual grading activities. Promote a positive, collaborative, and high-performing team culture. Maintain a visible and approachable leadership presence on the shop floor. Production & Delivery: Oversee daily machine shop operations to ensure production schedules are achieved. Troubleshoot production issues and coordinate rework activities to maintain workflow. Deliver weekly objectives set by the Manufacturing Manager. Lead daily Gemba walks and report operational performance. Ensure accurate and timely job bookings across all operations. Support Team Leaders with machine allocation and production prioritisation. Raise purchase requisitions for approved suppliers including tools, consumables, and equipment. Manage and report Kanban stock levels. Participate in weekly performance review meetings with the Manufacturing Manager. Support maintenance activities and escalate machine-related issues when required. Track and support Continuous Improvement activities through CI and HIVE systems. Implement operational changes and business improvement initiatives. Present previous day performance metrics during SFM meetings. Coordinate and monitor TPM activities to ensure planned machine maintenance is completed. Drive initiatives aimed at reducing downtime, improving machine reliability, and increasing Overall Equipment Effectiveness (OEE). Quality & Continuous Improvement: Lead Root Cause Analysis (RCA) investigations following quality issues, scrap, or machine collisions. Work closely with Manufacturing Engineering, Quality Engineering, and Production teams to implement corrective actions. Maintain and improve Standard Operating Procedures (SOPs) within the machine shop. Report findings and recommendations to relevant departments. Ensure accurate completion of production records to support traceability and quality requirements. Support quality-focused continuous improvement initiatives to reduce scrap and improve process capability. Encourage team participation in Continuous Improvement activities to eliminate waste and improve efficiency. General Responsibilities: Maintain high standards of housekeeping and workplace organisation. Support internal and external audits to ensure compliance with required standards. Undertake any other reasonable duties as requested by management. Qualifications & Requirements – Machine Shop Shift Supervisor Previous experience in a CNC machine shop or precision manufacturing environment. Demonstrable ability to set and operate a range of CNC machine tools within defined processes. Strong leadership experience with the ability to organise, coach, mentor, and motivate teams. Excellent communication skills with the ability to engage effectively at all levels of the business. Computer literate with strong administrative capabilities. Highly organised and methodical approach to problem-solving. Positive, proactive, and approachable leadership style. Open-minded, adaptable, and driven to support business improvement and change initiatives. Target-focused with a commitment to achieving operational excellence. What We Can Offer – Machine Shop Shift Supervisor Pension – 5% matched contribution (up to 8% matched) Life Cover x4 salary 25 days holiday, plus an additional day at 5,10, 15, 20 and 25 years – a maximum of 30 days Simply Health cover for self and any of employees children Level 3 Company bonus scheme – non contractual and dependant on company performance Enhanced paternity and maternity leave (after qualifying period) Retail discounts Cycle to work scheme For more information on this role, please contact Harvey Clough on 01453 829799 or send a copy of your CV to Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. For details of other opportunities available within your chosen field, please visit . Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job-seeking fees at any stage of the hiring process. TPBN1_UKTJ

This is a practical delivery role. If this matches your experience, please apply with your CV and a short note on your recent M&A delivery work.

Data Delivery Manager (Inside IR35) - 6 Month Contract Rate: £500 per dayIR35: InsideDuration: 6 monthsAn experienced Data Delivery Manager is required to support a major public sector organisation. Strong delivery background in complex settings. Role OverviewYou will lead a team delivering data mo

Multi-drop delivery experience (helpful but not essential). Evri Premium, a network of DHL is building a next-generation delivery network and we’re looking for motivated drivers ready to make the most of the brighter, longer summer days ahead. Team up with a global delivery leader investing in

Payment is based on a stop rate, meaning the more you deliver the more you can earn What You’ll Need Access to a reliable long wheelbase van

We are currently looking for Van Drivers for a client in Radstock BA3 inductions to be held this week for immediate starts.Pin Point Recruitment is seeking reliable and skilled Van Drivers to join our team.You will be responsible for delivering palletised good safely and efficiently, ensuring timely

Residential Childcare Support Worker (Sessional/Casual) Location : Bristol Contract : Shift Pattern- ad-hoc cover Salary : £14. This amazing opportunity will also allow you flexibility to work hours you can commit to with no contractual obligation Based in a children's residential home you will be

Senior Care Assistant Contract £13. Contracted to 36 hours per week Paid DBS, pension, uniform provided 5.

Position: Electrical Project Manager Location: Bishops Stortford, Hertfordshire Salary: £50,000 - £65,000 (DOE) We currently have an opportunity to join a long-standing specialist within the electrical projects sector, who have been completing CAT A & CAT B office fit outs across London for over 4

Your Role as a Senior CSA Project Manager Will Include: Establish risk and opportunity management procedures and exercises including an early warning system which identifies potential risks or changes Responsible for handover of Project to operations team, including the resolution of all defects

Keeping an eye on budgets, margins and delivery risks. A good understanding of contracts and commercial risk. We're looking for a Commercial Project Manager to take ownership of industry funded projects, from first conversation through to delivery and close out.

Collaborate with multidisciplinary teams to enhance service delivery and client outcomes.

Contractor Management Act as the primary liaison between clients and contractors. Hold contractors accountable for programme, quality and contractual performance. Ensure contractors comply with contractual obligations and agreed specifications.

The role We are looking for a Care & Support Worker to join us here at Southern Housing on the Isle of Wight! You will work as part of a team providing personalised care and support to residents and people who use our services in line with established care and support plans.You will work with older

What if your next move wasn't just another project?.Most Mechanical Project Managers aren't actively searching for a new role.They're busy delivering projects, managing teams and dealing with the day-to-day demands of the job.It often takes something genuinely different to make a move worthwhile.Thi

We are looking for experienced Multi Drop Delivery driver's for Various contracts and hours across Bristol.

Van Driver / Multi-Drop Delivery Driver - Bristol. Van Drivers / Multi-Drop Delivery Drivers.

We're currently looking for a reliable and motivated.This is a full-time role working fixed shifts and the hours of work are:.As a Van Driver you will be responsible for making timely deliveries, maintaining high customer serv.

You'll be responsible for completing planned multi-drop delivery routes, makingup to 20 deliveries per dayacross theSouth West.

By joining our team as a Senior Contract Manager, you'll deliver post contract management of complex Professional Services contracts within commercial, to ensure that the objectives of AWE are met in spirit. As the Senior Contract Manager, you will understand the requirements of contracts, framework

Attendance on site at various times throughout the contract is required particularly around go live.

Maybe one sleep-in a month at £63 per night.UK Manual Driving licence essential.WE ARE UNABLE TO OFFER SPONSORSHIP WITH THIS POSITION.Benefits of joining or team click apply for full job details.

Position Title: Support Worker (Female Only) Location: Bath (BA2) Hourly Rate: £13.Hours Per Week: Day & Night shifts.Hours to be discussed at interview Vacancy Type: Permanent & Bank Position Available Job Reference: SOLOSHL ABOUT THE ROLE I am 54-year-old woman who lives at home with my assistanc

Please note: This post is restricted to female applicants only as a Genuine Occupational Requirement (GOR) under Schedule 9, Part 1 of the Equality Act 2010.This is because the role involves providing personal care to women, where it is necessary to preserve their dignity and privacy.Are you ready t

Experience of both pre and post contract Project Management Hold RICS Chartership or similar Project Management Qualification.

Delivering building materials and supplies to customers and construction sites across the local area Unloading goods from the vehicle Heavy lifting and manual handling involved on a daily basis Carrying out vehicle checks and ensuring deliveries are completed safely and efficiently Providing excelle

Evri Premium, a network of DHL is building a next-generation delivery network and we’re looking for motivated drivers ready to make the most of the brighter, longer summer days ahead. If you can get up to speed and deliver 80 or more stops consistently within the first 4 weeks, we’ll also reward

Leisure Recruitment is proud to be supporting a leading operator within the leisure sector in the search for an ambitious and self-motivated Contract Sales Manager in Bristol. Contract Sales Manager Bristol | Full-Time Basic Salary £36,000 - 38,000 / OTE £42,000+.

A leading property management company is seeking an Area General Manager to provide leadership and management of multiple contracts across the UK. Responsibilities include ensuring financial and operational commitments are met, developing contract financial plans, and implementing business policies.

Harvey Nash are partnering with a Digital Transformation Consultancy to recruit a Data Product Manager on a 6-month contract in the private sector. The role focuses on delivering data-led product outcomes with a strong emphasis on stakeholder engagement and consulting delivery. The contract is Insid

ABOUT THE ROLE As a Support Worker at a Barchester independent mental health hospital, youll use your intuition and empathy to help our patients get the most out of life.Youll work as part of a multidisciplinary team to support patients with complex and sometimes challenging behav

Belcan is seeking an experienced Test Manager in Portsmouth for a 12-month contract to oversee testing and verification efforts in high-profile Defence and Space projects.

You will drive technical excellence and report progress to senior leadership while shaping talent, resourcing, and delivery standards. If you thrive on mentoring managers, championing quality, and accelerating delivery through AI-enabled development, this role offers significant impact at scale.

Maintain awareness of contractual commitments, commercial risks and delivery obligations. Working closely with DXC Sales, Presales, Account and Delivery teams, you will be responsible for establishing trusted customer relationships, ensuring successful managed service delivery, driving account growt

This role serves as the senior show delivery leader for a designated site portfolio, aligning the vision and strategy of the Creative Show Design & Delivery Studio with the site’s operational needs and priorities. The role provides strategic leadership and functional oversight of show management a

Month Contract, 4 Days Per Week. You'll take ownership of the implementation from mobilisation through to post-go-live, working alongside senior leadership, business stakeholders and the implementation partner to ensure a successful delivery. Managing risks, issues and programme dependencies through