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  • Workshop Manager
    Workshop Manager
    hace 19 días
    £30000–£40000 anual
    Jornada completa
    Chigwell

    Role Overview The Workshop Manager will be responsible for managing all aspects of workshop operations, from customer bookings and vehicle workflow management through to technician supervision, quality control, invoicing and compliance. The successful candidate will play a key role in ensuring the workshop operates smoothly, jobs are completed efficiently, customers receive excellent service, and the business continues to grow. This role requires a strong understanding of vehicle servicing and repairs, excellent organisational skills, commercial awareness, and the ability to lead and motivate a team. Workshop Operations & Management • Oversee daily operation of MOT, servicing and repairs., • Manage workshop workflow to ensure vehicles are booked in, progressed and completed efficiently., • Allocate jobs to technicians based on workload and deadlines., • Monitor productivity, labour efficiency and turnaround times., • Ensure all work is completed to a high standard and in line with manufacturer guidelines and industry best practices., • Carry out final quality checks where required before vehicles are returned to customers., • Identify opportunities to improve workshop processes and customer experience. Customer Service & Relationship Management • Act as the main point of contact for customers throughout the repair and servicing process., • Provide professional advice regarding vehicle maintenance, repairs and recommendations., • Communicate clearly with customers regarding diagnosis, costs, progress updates and completion times., • Handle customer queries, concerns and complaints professionally and promptly., • Build strong relationships with repeat customers and ensure a high level of customer satisfaction., • Ensure customers receive transparent explanations of work required and completed. Booking, Scheduling & Workflow Control • Manage all workshop bookings, MOT appointments, servicing schedules and repair jobs., • Plan daily and weekly workshop capacity., • Prioritise urgent repairs while maintaining efficient workflow., • Coordinate MOT slots, diagnostics, servicing and repair requirements., • Ensure customers are kept informed of appointment changes or delays. Estimates, Invoicing & Commercial Management • Prepare estimates and quotations for repairs and maintenance work., • Gain customer authorisation before additional work is carried out., • Manage job cards, invoices and payment processes., • Ensure accurate recording of parts, labour and additional charges., • Monitor workshop profitability and identify opportunities to improve revenue., • Work with suppliers to ensure competitive pricing and availability of parts., • Monitor outstanding payments and support effective financial control. Health & Safety, Compliance & Standards • Ensure the workshop operates safely and complies with all relevant health and safety regulations., • Maintain a clean, organised and professional working environment., • Maintain compliance with MOT standards and industry regulations., • Ensure tools, equipment and machinery are maintained and fit for purpose. Stock, Equipment & Supplier Management • Monitor workshop stock levels, consumables and commonly used parts., • Order parts and manage relationships with suppliers., • Ensure efficient use and maintenance of workshop equipment., • Manage external suppliers, recovery companies and specialist repair partners when required. Skills & Experience Required • Previous experience managing an automotive workshop., • Strong knowledge of vehicle servicing, repairs and diagnostics., • Experience working with technicians and managing workshop workflow., • Excellent customer service and communication skills., • Ability to manage multiple jobs and priorities in a busy environment., • Commercial understanding of workshop operations, labour sales and profitability., • Strong organisational and administrative skills., • Ability to use workshop management systems, booking software and invoicing systems., • Previous experience within an MOT testing environment., • MOT Tester qualification is preferred., • Experience with diagnostic equipment and modern vehicle technologies.

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  • Domestic Cleaner and Housekeeper
    Domestic Cleaner and Housekeeper
    hace 2 meses
    £16–£17.5 por hora
    Jornada parcial
    Woodford Green

    Overview We are a new premium domestic cleaning agency serving homes across Redbridge, Epping, South Woodford, and Chingford. We specialise in regular maintenance cleans, deep cleans, and end-of-tenancy cleaning all carried out using eco-friendly, sustainable products. We hold ourselves to a higher standard, and we look for people who do the same. We are committed to the long-term development of our team: cleaners who grow with us will be considered for permanent positions as the business expands. Every member of our team will be fully supported, DBS-checked, and covered by our company insurance. We are seeking top quality cleaners to maintain our high standards of cleanliness and organisation within private residences or commercial premises. This role offers an opportunity to work in a supportive environment where attention to detail and professionalism are highly valued. Prior experience in janitorial services, hotel housekeeping, or commercial cleaning is advantageous but not essential, as training will be provided. Duties • Carrying out domestic cleaning to a high standard in private homes including dusting, vacuuming, mopping, and sanitising surfaces., • Following our job checklists for maintenance cleans, deep cleans, and end-of-tenancy cleans, • Using our provided cleaning products safely and correctly, • Taking before-and-after photos on your phone to confirm job completion, • Communicating any issues or client feedback to the manager promptly, • Maintaining a professional and friendly manner with clients at all times, • Arriving on time and notifying the manager of any delays, • Change bed linens and organise rooms to ensure a welcoming environment, • Clean bathrooms and kitchens, including appliances and fixtures, • Restock supplies such as toiletries and cleaning products as needed, • Ensure all cleaning equipment is maintained in good working order Skills • Must be able to clean to an incredibly high standard, • A genuine pride in your work and strong attention to detail, we're looking for someone who is anal about dirt!, • Strong organisational skills, • Good time management to complete tasks efficiently within allocated schedules, • Excellent customer service skills with a friendly and professional demeanour, • Ability to work independently and as part of a team, • Flexibility to adapt to different environments and client preferences, • Reliability; clients depend on you showing up on time, every time, • Good communication; able to follow instructions and report back clearly, • A professional and friendly manner with clients in their homes, • Ability to work independently without supervision Essential • A smartphone with WhatsApp for scheduling and communication, • Right to work in the UK, • Must speak excellent English Desirable • Previous cleaning experience, domestic or commercial, • Own car and driving licence, • Knowledge of cleaning products and safe handling Recruitment process • Apply, • Telephone interview (for pre-screened successful candidates), • Trial clean, • Deadline: Monday 22nd June, 6pm

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