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Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Cloud Operations Team The Cloud Operations Team sits within Softcat's Operations function and is responsible for delivering excellence across cloud strategy and execution. The team consists of two specialist areas: • Cloud Procurement – Managing the end-to-end procurement of cloud solutions, including Microsoft Enterprise Licensing and Marketplace transactions, ensuring efficiency, compliance and value for our customers and business., • Marketplace Cloud Enablement – Focused on scaling Softcat's marketplace capability, creating simple, transparent and digitally enabled customer journeys that maximise commercial growth and customer satisfaction. Success. The Softcat Way. At Softcat we want to support you at every stage of your career. Whether that means stepping up into a more senior role, taking on more responsibilities in your current role or broadening your skills and experiences in a different department, we encourage all our employees to develop and grow with us. What You'll Be Doing As Cloud Operations Manager, you'll lead and develop two established teams while owning the strategic direction of Softcat's public cloud marketplace offering. Key responsibilities include: • Leading, coaching and developing managers and teams to achieve outstanding performance, • Creating an engaging, accountable and inclusive team culture, • Driving operational excellence through automation, process optimisation and continuous improvement, • Owning and evolving Softcat's cloud marketplace strategy, • Overseeing cloud procurement operations, licensing alignment and customer onboarding, • Managing operational risk, governance and compliance across cloud services, • Collaborating with senior stakeholders across Sales, Commercial, Billing, Risk, Legal and Vendor Alliances, • Building strategic relationships with key partners including Microsoft, AWS and Google, • Delivering commercial insights and performance reporting to senior leadership, • Leading cross-functional transformation initiatives that support Softcat's digital strategy We're interested in hearing from experienced leaders who can balance strategic thinking with operational delivery. You'll bring: • Proven leadership experience with the ability to influence and inspire at all levels, • A successful track record of leading multiple teams and delivering organisational change, • Experience driving large-scale operational improvements and transformation programmes, • Strong stakeholder management and communication skills, • Knowledge of cloud marketplaces and consumption-based procurement models, • Commercial awareness with the ability to balance growth opportunities and risk management, • Strong analytical and problem-solving capabilities, • Exceptional organisational skills and resilience in a fast-paced environment We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: • Hybrid working – 3 days in the office and 2 days working from home, • Working flexible hours - flexing the times you start and finish during the day, • Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/ Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Company description:About RINA Power SystemsRINAs established and global Power Systems Business Unit is 260 strong, supporting growing market demands in power generation including renewables (wind & solar), environmental protection and the expansion of Hydrogen in energy.The UK Power Systems Engineering capability is 100 strong, providing Engineering Consultancy and Project Delivery services in electricity distribution design, carbon capture, renewable generation and storage, grid connection/integration, and earthing & lightning protection.Our clients include lenders, investors, TNOs/DNOs, OEMs, developers and other stakeholders on key power and renewable engineering projects.About RINARINA is a 7,000 strong and growing global engineering services firm, providing innovative consulting services to critical industry sectors, including Energy, Power, Renewables, Defence, Manufacturing, Transport & Infrastructure. It operates out of 70 countries, giving us the depth of experience across engineering disciplines to support clients in an ever technically evolving world. We have a strong reputation providing services that are of the highest quality, creating significant value add to our clients.Job description:RINA is looking for a highly experienced Lead Design Engineer to join its growing Power Systems Consulting team, delivering complex Substation Design and Power Systems Studies engagements for large power and electricity corporations, DNOs, utility companies and Data Center operators.The portfolio is broad, advising clients on complex issues such a grid capacity/integration, high voltage power line design, site surveys, carbon capture and other sustainable engineering solutions.This is an exciting opportunity to advise the Electrical Power sector on developing modern and sustainable solutions.This role is be based out of our Manchester office though RINA is smart/hybrid working organisation. Moderate travel across the UK is required though.The RoleYou will lead Substation Design projects ensuring solutions are compliant, safe and adhere to industry standards.Role Responsibilities:Act as technical lead for substation design project deliverables ranging from 11 kV to 400 kV, including HV/EHV air-insulated and gas-insulated substations.Lead or contribute to client meetings and technical workshops related to substation engineering.Produce detailed substation electrical design packages compliant with client and applicable national/international standards (ENA, BS, IEC, IEEE, ANSI, etc.).Prepare and review engineering calculations, technical reports, and equipment specifications.Develop technical documentation including design reports, scheme evaluations, and presentations, particularly for FEED and concept-stage projects.Ensure compliance and QA with CDM Regulations and all other applicable legal and regulatory requirements related to substation and electrical system design.Drive and embed a Safety-by-Design approach across all projects.Provide engineering input to budgets, schedules, forecasts, and risk and change management activities.Work closely with Protection & Control, Civil/Structural, and other engineering disciplines to support multidisciplinary project delivery.Mentor and provide technical guidance to junior engineers, graduates, and consultants.Profile description:Role Requirements:Electrical Engineering graduate (preferably CEng).At least 10 years experience working in electrical transmission and distribution engineering environments, of which at least 2 years project experience will have been within the UK.Demonstrable power system design experience up to 132 kV, preferably up to 400 kV, across a range of industrial, distribution, and transmission network projects.Proven experience in one or more of the following areas: substation physical/primary design, substation protection & control design, and SCADA system design/development.Strong knowledge of applicable legislation, regulations, and industry standards.Strong technical knowledge across some of the following:o Single-line diagrams and substation layoutso CT/VT selection and calculationso Auxiliary AC/DC power systemso Power cable systemso Secondary engineering and protection & control systemsWorking knowledge of MicroStation and AutoCAD.Strong analytical and problem-solving capabilities.Demonstrable involvement in mentoring and developing graduate engineers and junior consultants.Good understanding of UK environmental and waste management legislation and compliance requirements.Experience supporting business development is advantageous.Experience in installation and commissioning activities is desirable.EligibilityMust be eligible to work within the UK without employer sponsorship andwilling to commute or relocate to Manchester.We offer:? BenefitsIn addition to the below, you will become part of our growing global team, you will find yourself working with world-class professionals and clients in a global market.25 days leave (plus bank holidays)Matched 6% pensionHealth InsuranceHybrid workingSupport of Military Reservists 10 additional paid daysLife AssurancePay for professional membershipCycle to work scheme e-Vehicle schemeEmployee perks retail discountsGenerous recruitment referral bonus4 half days paid leave for STEM AmbassadorsSeason ticket loanTPBN1_UKTJ

Senior Progression Coach \n This role is ideal for someone compassionate, proactive and motivated to drive positive change. \n Location: Manchester (GM Pathfinder) \n Salary: £32,403 per annum \n Closing date: 26 July, 2026 \n Employment Type: Permanent \n Hours per week: 37.5 \n About the Role \n Lead change. Empower young people. Deliver real outcomes. \n Join the team as a Senior Progression Coach and take the lead in supporting ... \n \n ZIPC1_UKTJ

Summary of the role: \n\n • As Service Development Manager, you will oversee the evolution of the service desk, working with our offshore teams to integrate Learning and Development (L&D), Quality Assurance (QA), Business Continuity and Regulatory Compliance to support high-volume operations in the client environment for SMETS and Switching services.\n, • Reporting to the Service Centre Manager, this role will ensure that our colleagues are equipped to handle client requirements and deliver service excellence across the utilities industry.\n, • You will partner closely with the Customer, Change and Continuous Improvement Manager and the Service Desk Performance Manager to align site capabilities with operational KPIs, contributing to the smart meter ecosystem.\nResponsibilities\n As part of your duties, you will be responsible for: \n\n • Leading site development initiatives, including the creation of a SMART Academy of progression across the employee life cycle, from new starter to retirement.\n, • Acting as the responsible owner of content for the client knowledge hub.\n, • Designing and delivering L&D programmes for service desk teams, focusing on smart meter technologies, query resolution and compliance training to maintain high operational standards.\n, • Using our digital QA systems to evolve and monitor service desk performance, conducting audits on processes, assessing compliance, and executing triage processes.\n, • Ensuring regulatory compliance across the service desk, adhering to OFGEM licence conditions, SEC/REC requirements and cybersecurity standards (ISO 27001, NIST-aligned controls), and preparing for and managing audits, including Independent Compliance Officer (ICO) reviews.\n, • Collaborating on cross-functional projects, such as integrating L&D with continuous improvement efforts and aligning QA metrics with performance dashboards for real-time insights.\n, • Conducting skills audits and tracking site development KPIs (e.g., training completion rates, audit pass rates, compliance adherence). Reporting progress and driving proactive enhancements.\n, • Working in close partnership with our clients’ knowledge and training teams to ensure alignment and shared best practice.\n, • Monitoring and reporting on customer satisfaction metrics (e.g., Customer Effort Score – CES) and leading a cultural shift from incident triage to continue our pathway of CS transformation, intelligent service, and industry leadership through initiatives that ensure better information and advice, reduce industry waste and enhance connectivity, resilience and efficiency.\nQualifications\n Qualifications and experience we consider to be essential for the role: \n\n • Bachelor’s degree in Business Management, Energy Systems or Regulatory Affairs; certifications in QA (e.g., ISO Lead Auditor), L&D (e.g., CIPD), or compliance (e.g., CQA) are preferred.\n, • 7+ years in service/operations management within regulated industries such as energy or telecoms, ideally with hands-on experience in smart metering, user interfaces or L&D and compliance programmes.\n, • Proven track record in developing L&D programmes and QA systems, ideally involving energy data networks or switching services.\n\n Skills and Personal attributes we would like to have: \n\n • Expertise in regulatory frameworks (OFGEM, SEC) and QA tools for compliant process optimisation; strong project management skills.\n, • Commitment to people development, with experience in training design and delivery and cultivating a compliance-first culture in line with our zero-tolerance policies. Ability to drive cultural shifts towards a learning culture.\n, • Analytical mindset for auditing and risk assessment, combined with excellent organisational skills.\n, • A one-team-oriented approach, excelling in forging collaborative environments to support our client’s goals.\n\n As part of a leading global analytics and digital solutions company, you can look forward to: \n\n • A market competitive package and a rewarding pension.\n, • EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.\n, • At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.\n, • As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.\n, • EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).\n\n We are committed to equality, diversity and inclusion and welcome applications from all backgrounds. \n To be considered for this role, you must already be eligible to work in the United Kingdom.

Head of Customer Experience Location: Hybrid Salary: £70,000 + Excellent Benefits Hours: Full Time (37.5 hours per week) Shape the Customer Experience Strategy for a Growing National Organisation An exciting opportunity has arisen for an experienced customer experience leader to join a large, multi-site organisation during a period of significant growth and transformation. We're looking for a strategic and commercially minded Head of Customer Experience to lead the development of an end-to-end customer experience function. This is a high-impact leadership role responsible for creating exceptional customer journeys, improving satisfaction and retention, and ensuring customer insight drives business decisions across the organisation. If you're passionate about delivering outstanding service, leading change and using data to improve customer outcomes, we'd love to hear from you. The Role Reporting into the senior leadership team, you'll develop and implement the organisation's customer experience strategy, ensuring every customer receives a consistent, responsive and high-quality service throughout their journey. You'll work collaboratively across operational and central support teams to improve processes, resolve complex customer issues, strengthen communication, and embed a culture where customer experience is at the heart of decision making. Key responsibilities include: Developing and delivering the customer experience strategy across the business. Leading customer service excellence, complaint resolution and service recovery. Using customer feedback, insight and performance data to identify opportunities for continuous improvement. Driving improvements across customer journeys, onboarding, communication and digital engagement. Partnering with operational leaders to embed best practice and improve service delivery. Establishing meaningful reporting, KPIs and governance to monitor customer satisfaction, retention and service performance. Leading and developing a high-performing customer experience function. About You You'll be an experienced senior leader with a proven track record of improving customer experience within a complex, customer-focused organisation. You'll bring: Significant experience leading customer experience, customer service or service improvement functions. A strong background in managing customer escalations and complaint resolution. Experience designing and improving customer journeys using customer insight and performance data. Excellent stakeholder management skills with the ability to influence at senior level. Strong leadership experience, with a passion for developing high-performing teams. Commercial awareness and an ability to balance customer needs with operational priorities. Experience leading organisational change and continuous improvement initiatives. Experience within sectors such as care, education, healthcare, hospitality, retail or other multi-site service environments would be advantageous but is not essential. What's on Offer A senior leadership opportunity with genuine strategic influence. The chance to shape and develop a new customer experience function. Hybrid working. Competitive salary and comprehensive benefits package. A collaborative, values-led culture focused on continuous improvement. Excellent opportunities for professional development and career progression. If you're an inspiring customer experience leader looking to make a lasting impact within a growing organisation, we'd love to hear from you. Apply today to find out more

A fantastic opportunity awaits an enthusiastic Management Accountant to join a highly respected PE backed organisation in Manchester. \n This is your chance to truly shine by taking ownership of financial processes across multiple entities, making a visible impact within a warm and supportive finance team. You'll work hand-in-hand with senior stakeholders, reporting directly to the Head of Finance and play a pivotal role in rolling out new systems and driving exciting process improvements. \n \n • Step into a hands-on role where you'll manage financial operations for several entities, ensuring your expertise directly shapes business outcomes and supports key decision-makers. \n • Collaborate closely with senior leaders and enjoy the backing of a knowledgeable team that champions training opportunities, professional growth, and inclusive values at every turn. \n • Unlock genuine career progression within a growin PE backed organisation - soon you'll have the chance to manage a Finance Assistant - all while enjoying flexibility and a healthy work-life balance \n \n What you'll do: \n As the Management Accountant, you'll be at the heart of shaping this organisation's financial future. Your days will be filled with preparing vital financial documents like prepayments, accruals, and monthly management accounts - always ensuring records are spot-on. You'll collaborate enthusiastically with both finance colleagues and senior stakeholders, offering valuable insights through variance analysis that truly inform strategic choices. Your expertise will help drive system implementations forward, enhance reporting processes, and maintain rigorous controls over key accounts. Plus, you'll soon step into people management by supporting a Finance Assistant. \n \n • Produce monthly management accounts on time, upholding exceptional accuracy and reliability throughout each reporting cycle. \n • Prepare and post prepayments and accruals - including revenue accruals for Work In Progress (WIP) and retainer-based contracts \n • Dive deep into WIP analysis and create detailed reports that support precise revenue recognition throughout the business. \n • Process payroll journals with care and perform thorough reconciliations to keep payroll-related accounts in perfect order. \n • Deliver insightful variance analysis with commentary that empowers senior stakeholders to make well-informed decisions. \n • Report Profit & Loss statements and Balance Sheet positions directly to senior stakeholders, providing clear insights into financial performance. \n • Prepare and share Flash reporting packs that highlight key financial metrics for quick reference by management teams. \n • Carry out meticulous Balance Sheet reconciliations across all control accounts to ensure robust financial controls are always maintained. \n • Take the lead on implementing a new finance system, championing best practices while guiding colleagues through change management processes. \n • Support corporate tax analysis and assist during tax planning activities, helping ensure compliance and effective risk management. \n \n \n What you bring: \n For this Management Accountant position, you'll bring not only technical know-how but also genuine excitement for supporting others in a collaborative setting. Your background includes recent qualification as an accountant (ACA/ACCA/CIMA), plus hands-on experience preparing management accounts under pressure. \n \n • Demonstrate adaptability and comfort thriving in an evolving environment where priorities can shift quickly. \n • Bring excellent interpersonal skills that help build positive relationships across teams and departments. \n • Have proven experience preparing management accounts under tight deadlines while maintaining top-notch accuracy. \n • Display experience conducting variance analysis with clear written or verbal commentary tailored for non-financial audiences. \n • Be comfortable performing reconciliations on Balance Sheet accounts as part of regular month-end routines. \n • Show enthusiasm for learning new systems or processes - ideally having contributed to previous finance system implementations or upgrades. \n • Display an interest in developing people management skills or prior experience supervising junior staff would be advantageous. \n \n \n What sets this company apart: \n This organisation truly stands out thanks to its unwavering commitment to building an inclusive culture where every team member feels genuinely valued and supported. Employees benefit from flexible working opportunities designed to promote real work-life balance without ever holding back professional growth. The company invests wholeheartedly in training opportunities so you can keep developing your skills at every stage of your journey. Supportive leadership encourages open communication and teamwork across all levels, making sure everyone's voice is heard when it comes to shaping future initiatives or improving existing processes. With generous pension contributions alongside other benefits focused on employee wellbeing, this is an environment where you can flourish both personally and professionally. \n Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Senior Business Development Manager - Cloud Services \n \n Azure / AWS - Professional Services / Managed Services \n UK Home based - Fully Remote \n £110k-£120k basic + Car Allowance + Commission \n OTE c£170k \n \n Most Senior Cloud Sales roles expect you to build everything from scratch. \n This one doesn’t. \n You’ll still need to win new business. That’s of course part of any sales role. \n But you’ll also have access to a large existing customer base where Cloud hasn’t been fully scoped yet. Customers who already know your wider business. Customers where there’s already trust, spend and relationships. \n Your job is to open up either the Azure and AWS Cloud conversation. \n Migration. \n Modernisation. \n Managed services. \n Professional services. \n Longer-term transformation work. \n Not licence shifting. Not box moving. Not low-value transactional sales. \n This is enterprise-level Cloud Sales, backed by proven delivery capability. \n You’ll be selling into senior technology and business leaders, shaping opportunities around risk, cost, legacy infrastructure, cloud adoption, operating model change and service improvement. \n Your target will likely sit around £5m-£10m for year one, so this needs someone who understands complex sales cycles, not quick-fire deals. \n This could suit a Senior BDM, Business Development Manager, Cloud Sales Specialist, Cloud Sales Executive, Enterprise Sales Executive, Account Director, Client Director, Sales Director or IT Sales Consultant with experience selling Cloud Projects / managed services / professional services, from a mid-sized or large tech consulting firm. \n You’ll need credibility and proven solution selling ability in Azure and/or AWS. \n You don’t need to be the Architect. \n But you do need to know enough to lead commercial conversations, spot opportunities, bring in the right technical people and keep the deal moving. \n The appeal is simple: \n\n • Hybrid sales role of some warm account opportunities, as well as new business.\n, • You get a serious Consulting brand behind you.\n, • You get a senior package with genuine earning potential.\n\n The trade-off? \n This is not a cosy account management role. \n You’ll be expected to create demand, build pipeline, influence senior stakeholders and close sizeable Cloud services deals. \n If that sounds like your kind of sales role, drop me a message or give me a call. \n simon . bath @ mexasolutions . com

Trainee Recruitment Consultant - Technology - Manchester \n \n Who we are: \n A dedicated tech recruitment agency founded in 2014 by Directors with over 40 years combined experience, we partner with a plethora of household names UK wide & beyond to source top level technologists across every industry specialism. \n The role: \n After a record breaking year and a move into our shiny new offices overlooking the city, we are looking to grow the team once more. We're not one of the big boys so you won't be part of a 10 person intake, we can dedicate the time and resources you will need as an individual to make yourself a success in what is a hugely competitive industry. We can also offer a wide choice of market specialisms under the direct mentoring of our experienced leadership team. \n You will be responsible for expanding our service offering along the lines of your chosen market, bringing on board new clients and making sure they're serviced to the levels we have become renowned for. You'll get plenty of help along the way and we pride ourselves on avoiding the churn & burn approach to expansion - if you're dedicated & committed, we'll be with you all the way. \n So what are we looking for? \n If someone could write the recipe for perfect results every time when it comes to hiring trainee recruiters, they would very rich indeed. Successful recruiters come from many a background but most have experience in some sort of customer service or sales role whether people interaction plays a big part. \n What you will need though is a commitment and dedication to delivering for your clients whilst being driven to achieve, and surpass, targets set. With this should be a genuine thirst for both personal and financial success in what is one of the most competitive industries you can imagine. We only recruit for highly sought after technical staff and competition is tough, we know it’s not easy but nothing that's worth the reward ever is! \n As technology is our sector of choice, you will also need to develop a deep understanding of your chosen speciality - Google can always help but a few weekends with your head buried in the right kind of book won’t go amiss. \n Traits you will need to bring: \n\n • Communication - strong written and verbal communication skills are a must as you establish and build relationships across the industry\n, • Self-Promotion - more than ever in the connected world, your ability to promote your personal brand is an essential part of what we do. You will be reaching out to prospects and must have a firm grasp of how to market yourself with confidence\n, • Organisation – with numerous clients and candidates seeking your expertise, you will need to master the art of multiple plate spinning\n, • Initiative – an ability to think on your feet and resolve any issues is vital.\n, • Work ethic – it goes without saying in any role but you get out what you put in. This is especially true in recruitment.\n, • Resilience – things go wrong in recruitment, often! You’re representing people and those people have a tendency to change their minds - often to your detriment. Shout, scream, sulk a little……..then pick yourself up and go again.\n\n And what you can expect: \n\n • Comprehensive training in all aspects of the role – both “classroom” and “on the job”\n, • Uncapped, market leading commission scheme with no thresholds and quarterly incentives to progress\n, • Team holiday incentives – last year saw the team visit Las Vegas\n, • 27 days holiday, birthday off & WFH options after probation\n, • Access to marketing lead tech & Linkedin recruiter account\n, • Relaxed, friendly culture – we’re competitive but we’re not Wolf of Wall Street\n\n Curious? \n You probably have lots of questions but If the above genuinely sounds like the kind of challenge that excites we would love to hear from you. \n

Location: Redhill or Manchester Reporting to: Claims DirectorSalary: £50,000 per annumContract: Permanent, full timeVerlingue is an independent family owned insurance broker with 6 offices in the UK and a headcount of over 200. When joining Verlingue you will see how we live our values of Exceptional, Proud and Inclusive on a day to day basis and will be part of a business that embraces change, supports its people and encourages professional development. We also actively seek applications from Career Returners.Verlingue's Claims function is a key differentiator – positioned as the "shop window" of the business – and is central to the company's client proposition, reputation, and growth strategy. We are seeking an experienced Technical Lead to deliver high-impact technical leadership, client advocacy, and strategic claims outcomes across complex casualty, property, motor and specialty claims. This is a senior specialist role offering significant influence over claims direction and strong opportunities for developing teams across both offices.Key AccountabilitiesTechnical Claims Leadership\n\n • Lead handling of high-value, complex claims, providing technical direction and oversight\n, • Interpret policy coverage, liability, and quantum with precision to drive optimal claim outcomes\n, • Establish and implement claims strategies, including litigation management where required\n, • Act as escalation point for technically challenging or contentious claims\nClient Advisory & Relationship Management\n\n, • Serve as a trusted advisor to key clients, providing proactive and strategic claims guidance\n, • Attend client sites and critical incidents, supporting from day one of a claim event\n, • Support client presentations, renewals, and tenders through demonstrating claims value\n, • Build and maintain strong relationships with key clients and market stakeholders\nNegotiation & Market Engagement\n\n, • Lead complex negotiations with insurers, loss adjusters, and legal representatives\n, • Proactively drive early coverage agreement and efficient settlement strategies\n, • Leverage market relationships to improve outcomes on difficult or sensitive claims\n, • Challenge insurer and supplier performance where required\nClaims Performance & Insight\n\n, • Analyse claims data to identify trends, risks, and improvement opportunities\n, • Provide meaningful, insight-led management information to clients and internal stakeholders\n, • Contribute to development of claims propositions and service enhancements\n, • Support embedding of data-driven decision making within the Claims team\nLeadership, Coaching & Capability Development\n\n, • Act as a mentor and technical coach to colleagues across the Claims function\n, • Raise overall team capability through knowledge sharing and case reviews\n, • Contribute to technical frameworks, standards, and best practices\n, • Support succession planning and talent development within the team\nOperational Excellence & Governance\n\n, • Ensure claims are managed in line with agreed service standards, SLAs, and KPIs\n, • Maintain strong compliance with FCA requirements, internal policies, and Consumer Duty principles\n, • Ensure accurate and timely use of systems (including Acturis) and data recording\n, • Maintain strong control of costs, leakage, and supplier performance\nCollaboration & Business Contribution\n\n, • Work cross-functionally with broking, risk, and other departments to deliver integrated client solutions\n, • Contribute to business strategy, client retention initiatives, and growth opportunities\n, • Represent Claims in internal committees, projects, and strategic initiatives\nPerson Specification\n\n, • Strong technical understanding of policy wordings and legal frameworks\n, • Excellent negotiation and dispute resolution skills\n, • Ability to translate claims data into commercial insight and client value\n, • Strong stakeholder management and communication capabilities\n, • Systems proficiency (Acturis and Microsoft Office)\n, • Commercially aware and outcome-focused\n, • Credible, confident, and trusted by clients and the market\n, • Proactive, resilient, and solutions-oriented\n, • Collaborative leader with a passion for developing others\n, • Aligned to Verlingue's culture and values\n, • Considerable experience in complex claims handling within insurance broking or related environment\n, • Proven track record of managing high-value claims and delivering strong client outcomes\n, • Experience in a senior or leadership role within a claims team – desirable\n, • Relevant CII qualification (Diploma or equivalent) – desirable\nREF-229 272

ROLE OVERVIEW\n We are looking for a strategic and execution-focused Journey & Lifecycle Senior Manager to lead customer journey design and lifecycle marketing within the Marketing Operations function at K3 Advisory Group. You will own the Salesforce Marketing Cloud (SFMC) product and customer journey function - designing, building, and optimising automated journeys that nurture leads from MQL through to revenue and support cross-sell and retention objectives. Working closely with the CDP Product Manager, RevOps Manager, and campaign teams, you will ensure K3's customer communications are personalised, data-driven, and commercially effective. COMMERCIAL OBJECTIVES\n • Direct + influenced multi-channel pipeline coverage & revenue \n • Improved sales conversion of pipeline to opportunity \n • ICP-hyper-personalised, scaled outreach with full-funnel coverage \n • Data integrity, health & sender reputation management \n • Cross-sell & referrer orchestration \n • Group + brand lead volumes, opportunity CVR, revenue acceleration - orchestrating customer journeys KEY RESPONSIBILITIES\n Leadership & Management \n • Own design, orchestration, governance & optimisation for lifecycle marketing and email/SMS channels \n • Transforming intelligence outputs from CRM, AI, ICP and behaviour into revenue-generating journeys \n • Sales pipeline orchestration, driving opportunity-to-revenue conversion \n Functional Responsibilities \n • You will take functional ownership across 23 BUs, leading lead nurture, opportunity acceleration, cross-sell, referral partner, buyer, customer, event and sales enablement journeys. \n • You will own Salesforce Marketing Cloud (SFMC) end-to-end - Journey Builder, Contact Builder, Data Extensions, Automation Studio, Mobile Studio, Email Studio and the personalisation frameworks that sit across them. \n • You will build and manage a full journey portfolio spanning acquisition (lead, ICP and intent nurture), conversion (sales acceleration, opportunity nurture), growth (cross-sell), partner (referrer and introducer journeys) and retention (client engagement and reactivation). \n • You will develop the lifecycle marketing roadmap across every business, mapping the path from lead to MQL, SQL, opportunity, cross-sell and advocacy through a clear lifecycle framework, journey architecture and contact strategy. \n • You will design journey architecture from the ground up - entry logic and triggers, decision trees, exit and suppression logic, and channel orchestration - working closely with the AI Operations Manager and Performance team. \n • You will set the standard for how SFMC is built and managed, delivering execution standards, governance and reusable assets across Journey Builder, Automation Studio, Data Extensions, triggered sends and dynamic content. \n • You will operationalise AI-driven personalisation, turning inputs like ICP, intent, propensity, industry, persona and opportunity stage into tailored email content, CTAs, case studies, offers and send timing. \n • You will orchestrate journeys across email, SMS, website, sales notifications and paid audiences, defining the sequencing, cadence, frequency and escalation paths that keep communications relevant. \n • You will build K3's cross-sell engine, developing the models, journeys and group revenue programmes that unlock more value from every client relationship. \n • You will grow K3's partner and referrer channel through dedicated journeys for referrer onboarding, introducer nurturing, referral activation and reporting. \n • You will optimise journeys for revenue, not just opens - refining entry criteria, messaging, cadence and journey paths to maximise opportunity creation and pipeline generation. \n • You will own journey analytics and reporting, giving the business a clear view of coverage, engagement, commercial impact and operational health. \n • You will lead and develop your team, setting clear objectives and driving strong performance. \n • You will protect the customer experience through strong governance, owning contact frequency, suppression and prioritisation rules, resolving journey conflicts, and stewarding audience governance across the board. \n • You will stay ahead of evolving sender reputation and deliverability requirements from Microsoft and Google, proactively adapting K3's data integrity and sender practices as the rules governing email placement continue to change. KEY PERFORMANCE MEASURES\n • Coverage - lifecycle conversion, revenue contribution, engagement performance \n • Coverage - personalisation coverage, CTR, conversion uplift \n • Quality - journey effectiveness, automation coverage, conversion performance \n • Quality - build quality, automation reliability, deployment velocity \n • Quality - deliverability, unsubscribe rates, complaint rates \n • Email channel - engagement, conversion \n • Revenue Ops - direct + influenced contribution across leads, SQLs, opportunities and revenue \n • Cross-sell / referrer - pipeline, revenue, conversion rate \n • Revenue optimisation - revenue per journey, pipeline per journey, opportunity conversion rate \n WHAT WE OFFER\n • Competitive salary, commensurate with experience and seniority \n • Performance-related bonus linked to individual and business outcomes \n • Hybrid and flexible working arrangements \n • Structured professional development budget and learning opportunities \n • Pension and healthcare options \n • Exposure to a broad and diverse portfolio of professional services businesses across K3 Advisory Group \n • A fast-paced, commercially driven environment with real scope for career progression \n \n K3 Advisory Group is an equal opportunities employer. This job specification sets out the principal responsibilities for this role and is not an exhaustive list of duties. Responsibilities may evolve over time in line with the needs of the business.

Project Manager \n We have opportunities for multiple Project Managers to join different portfolio's. We are looking for a mixture of skills and experience and have opportunities covering a mix of technology and business change, digital, partnerships and commercial projects. Our opportunities are hybrid based, where travel to our offices in either Manchester, Stoke, Peterborough, Portsmouth and Southport will be required, as project demand dictates. \n About the role \n Our Project Managers lead the delivery of Change Projects across the Markerstudy Group. In a key role for us within the team, you will be responsible for driving a number of projects in the business, that vary in scale, complexity and budget. You will work alongside colleagues within our Technology function, as well as within the wider business areas, to support the end-to-end delivery of strategically aligned projects, utilising both waterfall and agile methodologies. \n How will you do this? \n Joining our growing Change Directorate, you will use your experience in project management to deliver change at pace, whilst demonstrating innovative and efficient ways of working. You will ensure the safe delivery of change through engagement and collaboration with impacted business areas. We are looking for someone who is a good communicator, and a natural relationship builder who knows how to engage and influence effectively with internal and external stakeholders at all levels to support effective project delivery. \n Putting your project management experience to use, you will manage and execute a number of project processes and controls to ensure the effective governance and control of projects throughout their lifecycle. This includes finance and resourcing, planning, risk management, scope control, as well as benefits management and reporting. With a detail-oriented approach, you are able to report on complex project data in a simplified way for different audiences. \n Constantly curious, you are always learning about industry best practice, whilst helping to encourage a highly collaborative, engaging and inclusive culture within the team. \n This is a real opportunity to make this role your own in a company that is continually growing. \n Essential Skills/Experience Required: \n\n • Experience working within a regulated environment.\n, • Strong end to end delivery experience. \n\n\n, • Previous experience or Interest in Digital, development, AI, pricing driven or data driven projects.\n\n\n, • Experienced in leading medium to large projects.\n, • Experience managing third parties.\n, • Experience in industry standard project management processes and controls – financial control, resource management, risk & issue management, planning, change control, benefits management, reporting.\n, • Formal project management qualification.\n\n Benefits \n · Starting with 24 days annual leave which increases with service \n · Opportunity for a yearly bonus \n · Life Assurance 4x annual salary \n · Collaborative, fast paced working environment \n · Hybrid Working \n · Modern, vibrant offices \n If you are interested, please apply with your up-to-date CV or email for more information.

AP Transformation Manager (6 Month Fixed Term Contract – potential to extend to a 9/12-month contract) Manchester City Centre (Hybrid Working) Salary - £60,000 - £80,000 (Depending on Experience) Axon Moore has a great opportunity available for an experienced AP Transformation Manager to join a fantastic and growing e-commerce business on a fixed-term basis in Manchester City Centre. This is a senior interim role created to lead the end-to-end transformation of the Accounts Payable function during a period of rapid business growth. The AP team will report directly into this role for the duration of the contract The successful candidate will be a seasoned AP transformation specialist, have a background in businesses operating at £100m+ turnover, and a demonstrable track record of delivering sustainable process change. By the end of the contract, the role will have, embedded improved processes, documented SOPs, led change implementation, identified and embedded AI tools into the team's ways of working, and produced a clear succession plan for the permanent team.Key Requirements: \n\n • Define and drive the AP transformation roadmap, aligning priorities with the senior finance team and wider business strategy.\n, • Lead the end-to-end redesign of AP processes - from purchase orders through to payment - to increase efficiency, accuracy, and control.\n, • Identify and implement automation and digital solutions compatible with NetSuite to streamline invoice processing, approvals, and payment workflows.\n, • Identify, evaluate, and embed AI tools (for example invoice capture, anomaly detection, and query handling) into AP workflows, upskilling the team to adopt them confidently and sustainably.\n, • Identify and prioritise process improvement opportunities across all areas of AP, including invoice processing, vendor management, payment runs, and reconciliation.\n, • Design and document comprehensive Standard Operating Procedures (SOPs) for all key AP processes, ensuring they are clear, practical, and fit for a scaling business.\n, • Establish robust controls and governance frameworks to ensure compliance with financial policies and regulatory requirements.\n, • Work with the management accounts team to improve month-end close processes, ensuring all costs are captured accurately and on time.\n, • Lead the implementation of approved process changes, managing stakeholder communication and securing buy-in across Finance and the wider business.\n, • Develop and deliver training to the AP team on new processes, systems, and ways of working.\n, • Manage the AP function’s day-to-day operations concurrently with transformation activity, maintaining service continuity throughout.\nTo not miss out on this opportunity and to find out more please send your updated CV and apply today.

Finance Transformation Subject Matter Expert (Transactional Services)\n Location: Manchester (Hybrid - 3 days per week in the office)Salary: £70,000 \n \n The Opportunity \n An exciting opportunity has arisen for an experienced Finance Transformation Subject Matter Expert (Transactional Services) to join a major finance transformation programme focused on the implementation of SAP S/4HANA. \n Working within the Transactional Services workstream, you will play a key role in helping redesign and improve core finance processes across Order to Cash (O2C), Accounts Payable (AP), billing and credit control. \n You will act as the link between finance teams, IT specialists and SAP implementation partners, ensuring business requirements are understood, translated into effective system solutions and embedded successfully across the organisation. Key Responsibilities\n\n • Act as the subject matter expert for Order to Cash and Accounts Payable processes throughout the SAP S/4HANA transformation programme.\n, • Partner with finance stakeholders, IT teams and SAP consultants to understand current processes and design future solutions.\n, • Provide expertise across billing, collections, credit control, accounts payable and transactional finance operations.\n, • Translate finance requirements into functional specifications for SAP S/4HANA.\n, • Support the design, testing and implementation of new finance processes.\n, • Lead and support testing activities, including System Integration Testing (SIT) and User Acceptance Testing (UAT).\n, • Support data migration activities including cleansing, mapping and validation.\n, • Identify opportunities to improve efficiency, controls and ways of working across transactional finance.\n, • Support change management, training and user adoption activities.\n, • Assist with go-live preparation, cutover planning and post-implementation improvements.\n, • Work closely with solution architects and developers to ensure solutions are scalable and aligned with business needs.\n\n You will ideally have: \n\n • Experience working with SAP, ideally within finance modules.\n, • Strong understanding of end-to-end Order to Cash, Accounts Payable, billing or credit control processes.\n, • Experience improving finance processes or supporting transformation projects.\n, • Ability to work with both finance stakeholders and technical teams.\n, • Strong communication, influencing and stakeholder management skills.\n, • Excellent analytical and problem-solving abilities.\n, • Experience with SAP implementation or ERP transformation projects would be advantageous.\n, • A professional qualification (ACA, ACCA, CIMA or equivalent experience) is desirable but not essential.\n\n Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

The Employee Relations and People Advisory Team Lead will oversee employee relations and provide expert guidance to ensure effective people management within the organisation. This role is pivotal in shaping HR practices in the not-for-profit sector. \n Client Details \n This position is with a well-established not-for-profit organisation that plays a key role in its sector. As a medium-sized entity, it provides an engaging environment for professionals who are passionate about impactful work in human resources. \n Description \n\n • Lead and manage the Employee Relations and People Advisory team to deliver effective HR services.\n, • Provide expert advice on employee relations matters, ensuring compliance with employment law and organisational policies.\n, • Develop and implement strategies to enhance employee engagement and well-being.\n, • Oversee complex casework, including disciplinary and grievance procedures, ensuring fair outcomes.\n, • Collaborate with stakeholders to design and deliver training on HR best practices.\n, • Support organisational change initiatives, offering guidance on people management and workforce planning.\n, • Analyse HR metrics and trends to inform strategic decision-making.\n, • Ensure HR policies and procedures are up-to-date and aligned with the organisation's mission and values.\n\n Profile \n A successful Employee Relations and People Advisory Team Lead should have: \n\n • Proven expertise in employee relations within the human resources field.\n, • A strong understanding of employment law and its practical application in the workplace.\n, • Experience managing and developing a team to achieve organisational goals.\n, • Excellent communication and stakeholder management skills.\n, • The ability to handle complex casework with professionalism and discretion.\n, • Strong analytical skills to interpret HR data and inform decision-making.\n, • A CIPD qualification or equivalent in human resources or a related field.\n\n Job Offer \n\n • A competitive salary ranging from £60,000 to £70,000 per annum.\n, • Permanent position within a respected not-for-profit organisation.\n, • Opportunities to make a meaningful impact in the human resources domain.\n, • Potential benefits to be confirmed upon offer.\n\n If you are ready to step into a leadership role in HR, we encourage you to apply for the Employee Relations and People Advisory Team Lead position today!

We’re DF Capital – a specialist bank providing award-winning commercial finance, retail finance, and savings products to consumers and small businesses. \n Based in Manchester, we serve thousands of customers across the UK and into Europe, supporting their ambitions with tailored financial solutions. \n We help our customers realise their ambitions by doing things differently – combining the agility and innovation of a specialist lender with the security and service standards of a regulated bank. Whether it’s flexible lending structures or straightforward savings options, we focus on what matters most to our customers. \n In 2025, we launched DF Capital Retail Finance – a subsidiary of DF Capital Bank Limited – to offer specialist hire purchase solutions to retail customers. \n Our goal is simple: to do the absolute best for our customers, our communities, and each other. \n \n YOUR NEW ROLE: \n Due to our current size and growth ambitions this is a fantastic opportunity for someone who is experienced in conducting compliance monitoring reviews on both a thematic and routine basis in a financial services firm. \n You will be responsible for providing business functions with quality and timely advice on compliance with FCA regulations, provide ongoing oversight and reporting on the compliance position. \n You will champion delivering good consumer outcomes and will support on the advice and oversight of our developing consumer lending hire purchase proposition - enabling risk-owners to ensure compliance and good customer outcomes are achieved. You will have high levels of autonomy, enabling you to make decisions about the right way to do things. \n This role involves a variety of subjects and initiatives allowing you to work dynamically, and broaden your breadth of experience. \n RESPONSIBILITIES AND DUTIES: \n DF Capital are passionate about providing employees with the right training and support to help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role. \n Other duties may be assigned outside of the following duties and responsibilities: \n\n • Providing advice to all business functions, stakeholders and projects on effective compliance to the FCA Handbook, particularly CONC, PRIN and BCOBs, which is tailored to the customers, scale and risk of the firm\n, • Oversee and test business compliance against sourcebooks and policy, to provide effective, risk-based assurance to risk-owners and independently for the Board\n, • Provide constructive input and challenge to business forums and committees, driving an agenda of customer centricity and sustainability\n, • Review new or developing legislation/regulation to analyse business impact, brief business stakeholders up to the SLT and Board, and lead/advise on appropriate action\n, • Identify and address regulatory training needs, creating and delivering training sessions for stakeholders\n, • Lead on compliance thematic reviews, depending on subject-matter expertise and team resources\n, • Work with the Compliance Director to annually review compliance risk and devise the annual Compliance Monitoring Plan\n, • Lead on maintenance and updates to the compliance framework and policies, ensuring it remains continuously effective for managing compliance as the business grows\n, • Lead improvement initiatives to Compliance processes, such as horizon scanning, monthly ERC reporting, etc.\n, • Act as a deputy to the Compliance Director at Group Risk Committee\n\n You will not have any direct reports but will act as a supporting coach for 2LOD colleagues and beyond, upskilling and deepening knowledge of FCA regulations and effective compliance processes. Requirements\n\n • Strong ethics and standards, comfortable with open and direct communication across various levels of seniority.\n, • You will have provided compliance advice within a financial services firm before, and can demonstrate successful, outcomes-focussed effects of that advice\n, • Good practical working knowledge of the FCA Handbook (particularly CONC, SYSC, PRICN, BCOBs and DISP); bonus for knowledge of money laundering regulations – but not essential!\n, • Experience in a firm(s) that offer regulated and unregulated products, can make pragmatic, risk-based judgements about when and how principles and rules should be applied throughout the firm.\n, • Have a vision of what good looks like in compliance practices/process, and are excited by the opportunity to deliver your vision.\n, • Can communicate concepts in a concise, simple way, even if they’re complex.\n, • Strong ability to analyse information, and make informed judgement.\n, • Proven ability to work in a fast-paced environment and adapt to change.\nBenefits\n\n, • Private Medical Insurance for you and your partner/family\n, • 10% Employer pension contribution\n, • 30-day annual leave entitlement plus Bank/Public Holidays\n, • Free Gym Membership\n, • Discretionary annual bonus\n, • Discretionary share awards\n, • Life Assurance\n, • Income Protection\n, • Save As You Earn company share acquisition scheme\n, • Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles\n, • 4 days of paid Volunteering leave to support our local communities\n, • Vibrant office location in the lively city centre of Manchester\n\n

People Partner Manchester (Onsite) £45,000 - £48,000 + Excellent Benefits Are you ready to take the next step in your HR career? We're looking for an ambitious, commercially minded HR professional to join a high-performing People & Talent team as a People Partner. Whether you're already partnering with the business or you're a Senior HR Advisor ready to step into your first People Partner role, this is a fantastic opportunity to broaden your experience and make a real impact. Working closely with senior leaders across the business, you'll play a key role in shaping the people agenda, driving organisational change and creating an outstanding employee experience. This is a varied, fast-paced role where no two days are the same, offering the chance to influence decisions, build strong relationships and support a growing business through an exciting period of change. What you'll be doing Partner with business leaders to deliver people strategies that support commercial objectives. Coach and influence managers, building capability and confidence across all people matters. Lead and support organisational change, restructures and TUPE projects. Manage a broad range of employee relations cases, providing practical, commercial advice. Support the full employee lifecycle, from onboarding and performance through to reward, development and exit. Use people data and insights to identify trends and drive continuous improvement. Work alongside the wider People & Talent team to develop talent, succession plans and learning initiatives. Champion a positive, engaging culture where colleagues can thrive. About you You'll be an experienced HR generalist who enjoys building relationships, solving problems and working closely with the business. You'll have: Experience as a People Partner, HR Business Partner or Senior HR Advisor. Strong employee relations knowledge and a sound understanding of UK employment law. Experience supporting organisational change, restructures or TUPE. Excellent stakeholder management and influencing skills. Confidence coaching and challenging managers constructively. A commercial mindset with the ability to balance people needs with business priorities. A proactive, solutions-focused approach and the ability to thrive in a fast-moving environment. A passion for delivering an exceptional colleague experience. Why join? This is a business where people genuinely matter. You'll be joining a collaborative, supportive People team that values fresh ideas, encourages development and gives you the autonomy to make a difference. If you're looking for a role where you can influence change, build strong partnerships and accelerate your HR career, we'd love to hear from you. Interested? If you are interested in this People Partner opportunity and you feel your experience matches the criteria, please apply now for immediate consideration or for more information please contact Evette van Est. Medlock Partners are a professional services recruitment specialist operating across the North West of England. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion

HR ManagerWe are recruiting for a HR Manager on a fixed-term contract to provide maternity leave cover. This role is expected to commence in September 2026 and continue until July 2027.This is a varied role where you'll provide both strategic and operational HR leadership, driving effective people practices, supporting leaders through change, and ensuring an exceptional employee experience.You'll oversee the delivery of high-quality HR services across the employee lifecycle, ensuring compliance with employment legislation while fostering a positive, inclusive, and high-performing culture. Success in this role requires a proactive, organised and collaborative approach, with the ability to influence stakeholders, build trusted relationships at all levels, and balance multiple priorities in a fast-paced environment.This role would suit an experienced HR professional who has previously worked in an HR position within a small business environment. You'll be comfortable operating independently, taking ownership of the full HR remit while building strong relationships across the organisation.This role is open to both full-time and part-time candidates, depending on experience and availability. Please outline your desired working pattern in your application.Day to day responsibilities\n\n • Provide strategic HR advice and coaching to managers, supporting effective decision-making and leadership capability.\n, • Lead, coach and develop members of the HR and admin team\n, • Lead organisational change initiatives, ensuring effective communication, engagement and implementation.\n, • Use people data and insights to identify trends, inform decision-making and drive continuous improvement.\n, • Lead on complex employee relations matters, including disciplinary, grievance, capability, absence management and organisational change.\n, • Ensure all employee relations cases are managed fairly, consistently and in line with employment legislation and company policies.\n, • Support managers in resolving people issues while minimising organisational risk\n, • Support workforce planning and recruitment activities to attract and retain high-quality talent.\n, • Drive performance management processes, ensuring managers are equipped to effectively manage performance.\n, • Champion succession planning and talent development.\n, • Foster a positive, inclusive and engaging workplace culture.\n, • Support employee engagement initiatives and action planning following engagement surveys.\nSkills & Experience\n\n, • CIPD Level 5 qualification or equivalent HR experience (Level 7 desirable).\n, • Proven experience in a generalist HR Manager role, ideally within a SME organisation.\n, • Strong knowledge of UK employment legislation and HR best practice.\n, • Experience partnering with senior leaders in a commercial environment.\n, • Strong influencing, coaching and stakeholder management skills.\n, • Excellent communication and interpersonal skills.\n, • Ability to interpret HR metrics and use data to inform decisions.\n, • Strong organisational skills with the ability to manage competing priorities.\nAbout LIMAAt LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people. We’re proud to be a Great Place to Work company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package. REF-229 510

Procurement Team Leader What's the role?\n Are you looking to gain people leadership experience in a dynamic role where no two days are the same? \n As Team Lead – Procurement & Operations, you will lead a multidisciplinary team supporting procurement operations, facilities management, vehicle fleet activities, and business support services. You will develop people, drive strategic project and operational excellence, and partner with stakeholders across the business to deliver efficient, end-user focused services. \n No two days are the same – ideal for someone who enjoys variety, leadership, problem-solving and driving positive change. What You'll do\n\n • Lead, coach and develop a diverse team across Procurement, Facilities, Fleet and Operations.\n, • Foster a people-oriented, collaborative and high-performing culture.\n, • Drive operational excellence, process improvement and service quality.\n, • Manage multiple priorities and ensure effective resource allocation.\n, • Partner with business stakeholders to understand needs and deliver solutions.\n, • Support implementation of continuous improvement and digitalisation initiatives.\n, • Monitor KPIs, identify opportunities and drive performance improvements.\n, • Ensure compliance with company policies, governance and internal controls.\n, • Support facilities and workplace experience activities through a strong Facilities team.\nWhat You’ll Bring\n\n, • Experience in Operations, Procurement, Facilities, Supply chain, Fleet, Customer Service or other transferable business functions.\n, • Strong stakeholder management and communication skills.\n, • Ability to prioritise across multiple workstreams in a fast-paced environment.\n, • Analytical mindset with a passion for continuous improvement.\n, • Strategic mindset to drive procurement project delivering spend efficiencies\n, • Interest or exposure to Procurement and/or Facilities Management is preferred but not mandatory.\n, • Experience leading or coordinating people, projects, or processes is preferred but not mandatory\nWhat’s In It for You\n We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include: \n\n • Genuine career advancement (more than 80% of all leadership roles are filled internally)\n, • 6% employer pension contributions\n, • Private Health Insurance and Employee Assistance Programme\n, • 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually\n, • Paid leave to work on charitable projects\n, • Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback\n, • Different ways to work flexibly, including working from home and compressed hours\n, • Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics\n\n Why should you apply? \n\n • Opportunity to gain and strengthen people leadership experience.\n, • Broad exposure across multiple business functions.\n, • High visibility role with significant stakeholder interaction.\n, • Chance to influence culture, performance and operational excellence.\n, • Dynamic position offering continuous learning and development opportunities.\nWhy Hilti\n Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork. Commitment to Inclusion\n At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Senior Financial Crime & Payments Manager \n \n Location: Hybrid (North West) \n Our client is looking for an experienced Senior Financial Crime & Payments Manager to lead and develop their financial crime and payments functions. This is a key leadership role responsible for ensuring robust financial crime controls while driving operational excellence across payment services in a fast-paced financial services environment. \n This opportunity would suit someone with a strong background in financial crime, fraud prevention, AML and payments who enjoys balancing regulatory compliance with operational performance and continuous improvement. \n Key Responsibilities \n\n • Lead the Financial Crime and Payments teams, providing strategic direction and day-to-day leadership.\n, • Oversee AML, KYC, sanctions, fraud prevention and transaction monitoring frameworks.\n, • Ensure payment operations are delivered efficiently, accurately and in line with regulatory requirements.\n, • Drive improvements to financial crime controls, processes and technology.\n, • Act as the senior escalation point for complex financial crime and payment-related issues.\n, • Build and maintain strong relationships with regulators, banking partners and key internal stakeholders.\n, • Ensure compliance with FCA requirements, anti-money laundering legislation and wider regulatory obligations.\n, • Produce MI, risk reporting and performance metrics for senior leadership.\n, • Lead, coach and develop high-performing teams while fostering a culture of continuous improvement.\n, • Support change initiatives, system implementations and regulatory projects across the business.\n\n \n Skills & Experience \n\n • Significant experience within financial services in a senior Financial Crime, Payments or Operations leadership role.\n, • Strong knowledge of AML, KYC, sanctions, fraud prevention and financial crime regulations.\n, • Extensive understanding of UK payment schemes and payment operations.\n, • Proven experience leading and developing operational teams.\n, • Excellent stakeholder management and communication skills.\n, • Experience driving process improvement and operational efficiencies.\n, • Strong analytical and problem-solving abilities.\n, • Knowledge of FCA regulatory requirements and industry best practice.\n\n What's on Offer \n\n • Hybrid working\n, • Opportunity to shape and lead two critical business functions\n, • A collaborative and forward-thinking working environment\n, • Genuine opportunity to influence strategy and business growth\n\n If you're an experienced leader with expertise across both Financial Crime and Payments, we'd love to hear from you. \n \n Senior Financial Crime & Payments Manager \n

Your new companyA leading and highly respected banking organisation with a strong market presence and a clear long-term growth strategy. The business is known for its innovation, customer focus and commitment to continuous improvement. With a high-performing leadership team and a culture that embraces change, this organisation offers an exceptional platform for an ambitious finance professional to make a meaningful impact.Your new roleAs Financial Controller, you will play a pivotal role at the heart of the finance function, balancing strong technical accounting leadership with forward-looking commercial insight. You will act as a key business partner to the senior leadership team, providing strategic financial guidance, driving performance, and supporting decision-making across the organisation.This is an incredibly future-facing role, with significant involvement in finance transformation, business change and process improvement. You will lead the development of robust financial controls, enhance reporting capabilities, and help shape the financial operating model of the future. Alongside this, you will oversee statutory reporting, regulatory compliance and financial governance, ensuring the organisation maintains the highest standards of accuracy and integrity.What you'll need to succeed \n\n • A fully qualified accountant (ACA/ACCA/CIMA) with extensive experience in the banking sector\n, • Strong technical accounting expertise, ideally gained in a regulated environment\n, • A proven track record of finance transformation, process improvement and systems change\n, • Experience partnering with senior leadership teams and influencing strategic decisions\n, • A proactive, commercially minded approach with the ability to operate in a fast-paced, evolving environment\n, • Excellent communication skills and the confidence to challenge, support and guide stakeholders at all levels\n\n What you'll get in returnYou'll join a forward-thinking organisation that is investing heavily in its people, systems and future growth. The role offers a highly competitive basic salary and an unrivalled benefits package, alongside genuine opportunities for career progression. You will be part of a collaborative leadership team where your ideas will be heard, your expertise valued, and your impact visible.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.king for a new position, please contact us for a confidential discussion on your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success!Key Responsibilities• Lead your team to deliver exceptional customer service that consistently exceeds expectations• Drive KPI performance, consistently meeting challenging operational targets• Oversee the execution and supervision of in-store tasks to meet targets and standards• Recruitment for your team, leading them and fostering their growth and development• Handle customer complaints with professionalism and maintain compliance with health & safety standardsSkills & Experience• Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment• Proven track record in optimising operational efficiency through strategic time and cost management• Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence• Commitment to delivering exceptional customer service and driving business results• Agile, visionary leader who can proactively embrace change with a results-driven mindsetOur Benefits•A market-leading salary package•25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme•A flexible contract of 40 or 45 hours a week•26 weeks full pay following 1 year service for Maternity and Main Adopter Leave•Comprehensive training and ongoing development opportunities throughout your Aldi career•Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.

We are currently working in partnership with our public sector cleint to appoint an HR Change Lead on a 9-month fixed term contract to lead on a TUPE project. This is an excellent opportunity for an experienced TUPE and people change specialist to support a significant organisational change programme within a growing organisation. \n Based in Manchester, with travel required to London as needed, the role offers hybrid working (3 days home working) and a salary of £65,000 per annum. \n The successful candidate will be confident developing detailed project plans, reports and progress updates, while building effective relationships with senior leaders, trade unions, staff representatives and wider stakeholders. \n Duties will include (but are not limited to): \n\n • Leading and delivering the TUPE process for transferring colleagues, including consultation, due diligence, compliance and integration activity\n, • Developing comprehensive people change project plans, including timelines, resources, milestones, risks and progress updates\n, • Working with senior leaders, trade unions, staff representatives and key stakeholders to support clear communication throughout the change process\n, • Maintaining detailed project records, managing the risk register and providing routine status updates to programme boards and directors\n, • Providing change project management expertise, constructive challenge and support around cultural change, staff wellbeing and development\n\n Experience required: \n\n • Expert knowledge of TUPE legislation and procedures, with proven experience leading TUPE processes from end to end\n, • Experience managing complex change programmes lasting six months or more\n, • Experience working with trade unions, staff representatives and senior stakeholders\n, • Strong project management capability, including knowledge of change management methodologies, tools and governance\n, • Excellent written and verbal communication skills, with the ability to explain complex matters clearly and succinctly\n, • Strong relationship-building skills across HR, IT, finance and wider organisational stakeholders\n, • High attention to detail, sound judgement and the ability to navigate ambiguity in a fast-paced environment\n, • Experience planning and managing business adoption, cultural change and people change activity through to conclusion\n\n Please note that you require recent experience to apply for this role. \n James Andrews is acting as an employment agency and business in relation to this role. \n At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

The Head of People role is a newly created position, offering a fantastic opportunity to lead and shape the people agenda across a growing organisation. Ideal for an ambitious People leader, this role will play a key part in driving organisational transformation, culture and performance while providing a strong platform for progression towards a future People Director position. \n Client Details \n Our client is a well-established and highly respected engineering and manufacturing business with a strong track record of delivering quality products and services to customers across the UK. Built on a culture of collaboration, continuous improvement and operational excellence, the organisation has earned a reputation for reliability, innovation and customer-centricity. \n \n With ambitious growth plans and ongoing investment across its operations, the business is undergoing an exciting period of transformation. Its people are at the heart of its success, and the leadership team is committed to creating a high-performing, inclusive culture where colleagues can thrive, develop and contribute to the company's future success. \n \n Operating across multiple sites throughout the North of England, this is an organisation that combines the strength and stability of an established business with the energy and opportunity of a company embracing change, innovation and sustainable growth. \n Description \n Are you an ambitious senior People leader who thrives in fast-paced, operational environments and is ready to take the next step towards a People Director role in the coming years? \n \n Our client is a highly successful manufacturing and engineering business employing approximately 400 colleagues across multiple sites throughout the North of England. As the organisation continues an exciting period of growth, transformation and investment, they are seeking an exceptional Head of People to play a pivotal role in shaping their people strategy, culture and organisational performance. \n \n Reporting directly to a highly engaged and people-focused Finance Director, this is a rare opportunity to join the senior leadership team and influence business decisions at the highest level. You'll combine strategic thinking with hands-on leadership, partnering closely with operational leaders to deliver a high-performing, inclusive and engaged workforce. \n \n This role offers the breadth, visibility and impact that will position the successful candidate strongly for a future People Director appointment. The Opportunity:\n As Head of People, you will lead the people agenda across a diverse, multi-site manufacturing and engineering operation, ensuring people strategy supports commercial objectives while creating an environment where colleagues can thrive. \n \n You'll be equally comfortable setting long-term strategic direction and rolling up your sleeves to drive operational excellence. Working within a unionised environment, you'll build trusted relationships across the organisation and champion a progressive, people-centred culture during a period of significant change and growth. \n Key Responsibilities:\n\n • Develop and deliver a people strategy aligned to business growth ambitions.\n, • Partner with the senior leadership team to drive organisational effectiveness, capability and performance.\n, • Lead and embed initiatives across employee engagement, talent development, succession planning and leadership capability.\n, • Coach and support managers to build high-performing, accountable teams.\n, • Lead employee relations activity, fostering positive relationships with employee representatives and trade unions.\n, • Drive organisational change programmes, ensuring effective communication and stakeholder engagement.\n, • Champion diversity, inclusion, wellbeing and employee experience initiatives across all sites.\n, • Deliver robust workforce planning and talent management strategies.\n, • Ensure HR policies, processes and practices remain compliant, commercially focused and fit for purpose.\n, • Use people data and insight to inform decision-making and influence business performance.\n, • Lead, develop and inspire the People team to deliver an exceptional service across the organisation.\n\n \n This role requires someone to be engaging with the business and stakeholders for a minimum of 3 days per week. \n Profile \n We are looking for an ambitious, commercially minded and influential People leader who combines strategic capability with strong operational delivery. \n \n You will likely bring: \n\n • Proven senior HR leadership experience within manufacturing, engineering, industrial or similarly operational environments\n, • Experience supporting multi-site operations\n, • Strong employee relations expertise, ideally gained within a unionised setting\n, • A track record of leading organisational change, transformation and culture initiatives\n, • Excellent stakeholder management skills with the ability to influence at Board and senior leadership level\n, • Strong commercial awareness and an understanding of how people strategies drive business performance\n, • Experience developing leadership capability, succession planning and talent strategies\n, • A collaborative and pragmatic leadership style with high levels of resilience and emotional intelligence\n, • CIPD qualification or equivalent professional experience\n\n \n Most importantly, you'll be someone who is excited by the opportunity to leave a genuine legacy, drive business performance through people, and continue your progression towards a future People Director position. \n Job Offer \n This role pays up to £75,000 to £80,000 per annum (dependant on experience), inclusive of a car allowance, performance related bonus and a suite of benefits.

\n \n Help shape the future of healthcare construction. Your expertise could genuinely change lives. \n If youre a construction procurement professional looking for a role where your skills make a real difference, this could be the next step youve been waiting for! \n At NHS SBS, were growing our Construction Category Team and are now looking for a Senior Category Manager to lead and deliver two of our major fr... \n \n \n \n \n \n \n\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n ZIPC1_UKTJ

Portfolio Payroll are excited to be working with our global client based in the Manchester area to recruit an experienced Payroll Projects professional to drive and lead on a key transformation project across a diverse workforce. As the Payroll projects lead you will be expected to deliver a large project from inception through to BAU driving timeframes, leading the roadmap gathering data. If you want to be part of an exciting period of change then please apply or contact me directly on (phone number removed) Key Duties/Tasks: Leading and driving a national payroll transformation for a large complex business Leading on a significant project Ensuring payroll compliance, and implement controls during a transition of payroll Managing resource allocation and workforce planning Ability to shape a effective payroll model Driving continuous improvement and a customer centric culture 51631GOR INDPAYN The Portfolio Group are acting on behalf of our client in recruiting for this position

Payroll Operations Manager | Manchester/ Leeds | Permanent | Salary: up to £62,000 Job Summary Our Internationally recognised client is currently recruiting for a really exciting role based in their Manchester Our client is a fantastic example of a forward thinking Dynamic business a true market leader in their field and is a brand associated with outstanding values, where the customer is at the heart of everything they do. This is a hybrid role, with an amazing senior leadership team our client is looking for a highly operational payroll professional with the ability to drive positive change within the organisation. This is a fantastic opportunity to lead from the front and drive positive change whilst ensuring an effective and efficient payroll function is maintained. Some of the duties include; Managing a team to deliver a complex monthly Payroll service Responsibility for driving continuous improvement and managing team capabilities Identifying risk and non compliance within payroll Focus on service improvement and further development of an effective and efficient payroll service with extensive room for growth. Managing key stakeholder relationships within the business 51877GO INDPAYN The Portfolio Group are acting on behalf of our client in recruiting for this position

. \n Senior HR Officer \n\n • Job Type: Permanent\n, • Organisation: Greater Manchester Public Sector\n, • Salary: £37,020 - £39,276 per annum\n\n We are seeking a Senior HR Advisor to provide expert HR guidance and support across various HR functions. This role is pivotal in managing recruitment processes, advising on HR policies, and leading HR initiatives. The ideal candidate will be a subject matter expert in HR practices, with a strong ability to manage complex HR issues and drive HR strategies. \n Day-to-day of the role: \n\n • Provide HR support and guidance on various HR areas, acting as a subject matter expert.\n, • Lead the HR/Recruitment Unit, managing all stages of the recruitment and selection process in accordance with force policy.\n, • Liaise with Recruitment team to coordinate activities, including advertisements, response handling, short-listing, interviewing, and onboarding.\n, • Offer advice on conditions of service to both line managers and candidates. Serve as the primary contact members of staff, addressing any HR issues. \n, • Support performance management processes for secondees and agency staff.\n, • Monitor and manage contracts with recruitment agencies and fixed-term posts, ensuring compliance with relevant policies and regulations.\n, • Assist in the preparation and review of job descriptions and manage a caseload related to various HR matters such as change management, discipline, and grievance handling.\n\n Required Skills & Qualifications: \n\n • Proven experience as a HR Officer with strong knowledge of Employee Relations processes and HR policies.\n, • Excellent communication and interpersonal skills, capable of working effectively with various stakeholders.\n, • Ability to handle sensitive information with discretion and maintain confidentiality.\n, • Experience in managing a diverse range of HR issues, including change management. \n, • Proficient in HR systems and data analysis, with the ability to produce detailed reports and recommendations.\n\n \n To apply for the Senior HR Officer position, please submit your CV and a Reed Consultant will be in touch to discuss next steps.

Finance Transformation Subject Matter Expert (Accounting & Finance Management) \n Location: Manchester (Hybrid - 3 days per week in the office)Salary: £65,000 \n The Opportunity \n An established organisation is seeking an experienced Finance Transformation Subject Matter Expert (SME) to join a major finance transformation programme centred around a SAP S/4HANA implementation. \n Working within the Accounting & Finance Management workstream, you will act as the finance expert, partnering with project teams, IT specialists and stakeholders to help design, implement and embed improved finance processes. This is an excellent opportunity to play a key role in a large-scale transformation programme while influencing the future operating model of the finance function. Key Responsibilities\n\n • Act as the finance subject matter expert for the Accounting & Finance Management workstream.\n, • Collaborate with finance, IT and implementation partners to gather and validate business requirements.\n, • Support the design and configuration of SAP S/4HANA solutions aligned to finance best practice.\n, • Review and improve month-end close, management reporting and financial planning processes.\n, • Lead and support testing activities, including System Integration Testing (SIT) and User Acceptance Testing (UAT).\n, • Assist with data migration, validation and reconciliation activities.\n, • Identify project risks, issues and process improvements, ensuring timely resolution.\n, • Contribute to change management, user training and adoption activities.\n, • Support cutover planning, go-live activities and post-implementation optimisation.\n, • Build strong relationships with stakeholders across finance and wider business functions.\nAbout You\n You'll be an experienced finance professional with a strong understanding of finance operations and a passion for process improvement and transformation. \n You will ideally have: \n\n • Experience working with SAP, preferably within finance.\n, • Strong knowledge of month-end close, management accounting and financial reporting processes.\n, • Experience gathering business requirements and improving finance processes.\n, • Excellent stakeholder management and communication skills.\n, • The ability to work collaboratively across finance, IT and project teams.\n, • Strong analytical and problem-solving abilities.\n, • Experience supporting or delivering finance transformation projects would be advantageous.\n, • A professional accounting qualification (ACA, ACCA or CIMA) or equivalent experience is desirable but not essential.\nWhat's on Offer\n\n, • Opportunity to work on a high-profile finance transformation programme.\n, • Exposure to a large-scale SAP S/4HANA implementation.\n, • Collaborative and supportive project environment.\n, • Hybrid working (typically three days per week in the office).\n, • Competitive salary and benefits package.\n, • Opportunity to influence the future of a modern finance function.\n\n \n \n Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

We are partnering with a leading organisation in the Pharmaceutical, Healthcare and Retail Eye Care market, to recruit an impactful Pharmaceutical/Healthcare Sustainability Lead who will shape and drive the company’s environmental strategy. In this role, you’ll work closely with senior leaders, external partners and cross-functional teams to deliver meaningful change, influence culture and bring new ideas to life. \n \n This is a full-time permanent position, working remotely with limited travel to our client’s office when required. \n \n What’s on offer? \n Excellent Salary & Benefits – Up to £75,000 basic (dependent upon experience) plus benefits! \n Collaborative Culture - Thrive in a supportive, people-focused environment. \n Entrepreneurial Spirit - Enjoy the agility and visibility of an ambitious organisation where you can make a real difference. \n Job Stability – Thrive in one of the industry’s most resilient and future-proof organisations \n \n Ideal Requirements for the Pharmaceutical/Healthcare Sustainability Lead \n\n • Proven experience in sustainability management, environmental compliance and net zero project implementation. Ideally, this is within the Healthcare, OTC or pharmaceutical industry.\n, • Use cutting-edge tools and insights -proficiency in sustainability assessment tools, carbon footprint analysis, and other relevant software.\n, • Experienced inidentifying trends and delivering smart, data-driven recommendations that influence key decisions.\n, • Lead, inspire, and influence,working across teams and with external partners to embed sustainable practices and create lasting behavioural change.\n\n \n Role Responsibilities for the Pharmaceutical/Healthcare Sustainability Lead \n\n • Lead and bring to life an ambitious sustainability vision, driving the execution of a forward-thinking 3-year strategy that delivers real, measurable impact across the business.\n, • Shape the future of sustainability by generating fresh ideas, exploring new opportunities, and embedding innovative practices that push boundaries and set new standards.\n, • Be the driving force behind meaningful change, identifying key areas for improvement and collaborating across teams and with external partners to deliver tangible sustainability outcomes.\n, • Turn data into action and influence, tracking performance, uncovering insights, and presenting compelling, research-backed recommendations that guide strategic decision-making.\n\n \n Recruitment Process \n\n • 2 stage interview process.\n, • Interviews ASAP!\n\n \n Excited to learn more? Click apply or reach out to the MedTech recruitment team for full details! \n \n Evolve is a leading recruitment and outsourcing organisation, operating within the Pharmaceutical, Healthcare, Medical Device and Life Science sectors. \n \n Equal opportunities are important to us. We believe that diversity and inclusion are critical to our success as a company, We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. \n

\n\n An exciting opportunity has arisen for an experienced Senior HR Business Partner to join a leading professional services organisation during a period of significant growth, transformation and strategic change.\n\n \n Client Details \n \n This is a high-profile 18-month fixed-term contract, offering the chance to partner with senior leaders across a dynamic and evolving business. With ambitious growth plans, ongoing investment in technology and innovation, and a strong focus on organisational effectiveness, this role will suit someone who thrives in fast-paced environments and enjoys helping leaders navigate change. \n \n Description \n \n Operating at Senior HR Business Partner level, you'll join an established People function with strong specialist support across talent, reward, learning, employee relations and people operations. \n You'll work closely with senior stakeholders to translate commercial priorities into practical people solutions, driving organisational performance while supporting a broad transformation agenda. \n This role offers a balance of strategic partnering and hands-on delivery, making it ideal for an experienced HR professional who enjoys variety, pace and influence. \n \n \n\n • Partner with senior leaders to develop and deliver people plans aligned to business objectives.\n, • Provide coaching, challenge and support to leaders across a range of people matters.\n, • Use workforce data and insight to identify trends and influence decision-making.\n, • Lead talent, succession and workforce planning initiatives.\n, • Support organisational design, change and transformation programmes.\n, • Drive employee engagement and leadership capability agendas.\n, • Lead complex employee relations activity and people risk management.\n, • Work collaboratively with Centres of Excellence to deliver a seamless HR service.\n, • Support annual pay review, promotion and performance management processes.\n\n \n Profile \n \n We're keen to hear from HR professionals who have operated within professional services, partnership-led or complex matrix environments. \n You'll bring: \n\n • Significant experience in a Senior HR Business Partner or equivalent role.\n, • Strong stakeholder management and influencing capability.\n, • Experience supporting business transformation, change and growth.\n, • Excellent generalist HR knowledge across the employee lifecycle.\n, • Strong employee relations expertise and sound commercial judgement.\n, • The ability to balance strategic thinking with operational delivery.\n, • A data-led approach to problem solving and decision making.\n, • Resilience, adaptability and a collaborative style.\n, • Experience gained in Legal or Professional Services Sector is essential\n\n Most importantly, you'll enjoy working in a fast-moving environment where priorities can shift, and where building credibility quickly is key to success. \n \n Job Offer \n \n This is an opportunity to join a business with an ambitious growth agenda and a genuine appetite for doing things differently. \n You'll benefit from: \n\n • Exposure to senior stakeholders and strategic business initiatives.\n, • A broad and varied HRBP remit.\n, • Significant transformation and change activity.\n, • A supportive and collaborative People function.\n, • Flexible location options, with a preference for candidates based in Manchester or Birmingham.\n, • Competitive salary and benefits package.\n\n If you're a commercially-minded HR Business Partner who enjoys partnering with ambitious leaders and making a tangible impact during periods of growth and change, we'd love to hear from you. \n

About the role\n Reporting into the Head of Demand Generation, the Marketing Operations Manager is a key position within the Demand arm of the Moorepay marketing team. Owning the martech and AI stack, operational excellence, ABX and planning, the M-Ops Manager will be the lynchpin responsible for building and leveraging a winning platform for growth. \n The roleholder will work with key stakeholders within commercial teams, aligning current and future marketing capabilities with the strategic needs of the business. This will include the planning and technical execution of campaigns for both the demand and brand teams, the performance and forward plan of the martech stack, regulatory compliance (GDPR/PECR), \n vendor management and relationships with procurement, Standard Operating Procedures and automation, and work management within the marketing team to align activity with our KPIs. \n The roleholder will be responsible for owning and communicating change, act as a key member of the CRM steering group, lead by example as a data steward within marketing systems, and lead and develop a team of two direct reports (Marketing Executive, Marketing Coordinator). \n \n This role is a hybrid role based in either our Swinton or Birmingham locations \n \n Key Responsibilities \n \n Campaign Operations & Execution \n\n • Own end to end campaign operations, including maintaining the campaign calendar, planning, segmentation, targeting, QA, deployment, and optimisation.\n, • Work with the Marketing Analyst to understand performance and apply insights to improve future activity.\n, • Implement robust QA and testing processes (A/B, multivariate, deliverability checks) to ensure high quality execution.\n\n ABM / ABX Programme Leadership \n\n • Design, execute, and optimise ABM/ABX programmes, integrating intent data Partner closely with the Business development team to operationalise workflows, routing, and follow up processes to maximise reach and meeting generation.\n\n Martech, AI & Automation \n\n • Own the martech and AI stack, including performance, roadmap, and vendor relationships.\n, • Oversee system integrations, data flows, and API based connections to ensure reliable and scalable operations.\n, • Identify and deploy AI capabilities that improve campaign efficiency, personalisation, and team productivity.\n\n Lead Lifecycle, Scoring & Attribution \n\n • Own the lead lifecycle framework, including routing logic, lifecycle stages, and SLA alignment with SRD.\n, • Develop and maintain lead scoring models, working closely with the Marketing Analyst and Business Development team to validate and refine.\n, • Co own attribution methodology, ensuring accurate measurement of campaign and channel contribution.\n\n Governance, Compliance & Documentation \n\n • Governance and documentation (operational) excellence, establishing high quality SOPs, operating rhythms, and standards across the marketing team.\n, • Act as a data steward within marketing systems, ensuring data quality and GDPR compliance.\n\n Budget & Vendor Management \n\n • Comfortable leading supplier relationships and leveraging maximal value for the business.\n\n Team Leadership \n\n • Provide coaching, performance management, and clear progression pathways for two direct reports.\nSkills & experience\n Key Skills \n\n • Solution-oriented logical thinker with a continuous improvement/+1% mindset\n, • Deep knowledge of marketing operations and best practice within this fast-developing discipline, including ABX and various campaign methodologies\n, • Strong understanding of AI capabilities, both 1st and 3rd party, and how to drive value from them within the marketing team\n, • Solution-oriented logical thinker with a continuous improvement/+1% mindset\n, • Governance and documentation (operational) excellence, establishing high-quality Standard Operating Procedures (SOPs), operating rhythms, and standards across the marketing team\n, • Deep knowledge of workflow and automation design & build, including testing/trouble-shooting\n, • Data-literate with strong understanding of data quality, governance, and stewardship across systems (HubSpot, Clay, Asana)\n, • Strong knowledge of working within GDPR and other applicable regulatory frameworks\n, • Confident communicator – able to discuss complex topics in a straightforward fashion and say what they mean\n, • People leader who sets clear priorities, develops talent, and fosters a positive team culture\nBenefits & culture\n Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! \n To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. \n Here’s what you’ll gain if you join our team: \n\n • A career packed with opportunity, in a stable and growing company.\n, • A comprehensive programme of learning and development.\n, • Competitive base salary.\n, • 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!\n, • Private medical insurance.\n, • Life assurance 4x salary.\n, • Enhanced pension with up to 8.5% employer contributions.\n, • A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.\n\n

CONTACT CENTRE TEAM LEADER MANCHESTER - HYBRID UP TO £35,000 + £45,000 OTE + GREAT BENEFITS THE OPPORTUNITY: Get Recruited are working exclusively with a well-established, customer-focused business that's looking for an experienced Contact Centre Team Leader to join their team. This is an exciting opportunity to lead a team in a fast-paced environment where customer experience and commercial performance go hand in hand. The team currently manages a mix of inbound and outbound customer interactions, but the business is now placing a greater emphasis on growing its outbound sales activity. They're looking for a hands-on people leader who can inspire, coach and develop advisors to become more confident in outbound sales. This isn't a role where you'll be expected to make sales calls yourself, but you'll need to have a strong background in outbound sales so you can effectively mentor and motivate the team to maximise opportunities and drive performance. This is a great opportunity for someone from a sales, loyalty, retention, customer service operations, team leader, sales team leader or similar role. THE ROLE: Lead, coach and motivate a team to achieve sales, retention and customer service targets. Drive a stronger outbound sales culture by building confidence and engagement across the team. Support advisors with consultative selling techniques and help maximise every customer opportunity. Monitor individual and team performance, using coaching and regular 1-2-1s to improve results. Analyse performance data to identify trends and areas for improvement. Support targeted outbound campaigns and ensure they are delivered effectively. Create a positive, high-performing team environment where people feel supported and accountable. Work closely with training, quality and operational teams to continuously improve performance. Handle escalated customer issues where required. Support workforce planning and ensure service levels are maintained. Lead the team through change and encourage continuous improvement.EXPERIENCE REQUIRED: Previous Team Leader or management experience. A background in sales, with hands-on outbound sales experience. B2C experience would be preferred. Experience coaching and development to improve sales performance. Strong communication and leadership skills. Commercially minded with the ability to drive performance through coaching rather than direct selling. Confident analysing performance data and identifying opportunities for improvement. Resilient, organised and able to positively influence others. Flexible and willing to work occasional weekend shifts (typically around one weekend per month). Time worked at the weekend is balanced with reduced hours during the week, helping to maintain a healthy work-life balance.BENEFITS: 36 days annual leave. Enhanced pension. Private healthcare and dental. Life assurance. Employee Assistance Programme. Retail discounts. Enhanced family leave. Cycle to Work scheme. Regular team social events.By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services

Are you a strategic change leader who loves delivering major transformation? Do you enjoy guiding teams through complex change and making sure new ways of working really stick? \n We are looking for a Business Change Consulting Manager in this role, you’ll join our team within Aerospace, Defence and Security, where we focus on delivering high-impact digital transformation for central government clients. You’ll shape and lead business change strategies across large-scale ERP, MES and PLM programmes, helping our clients achieve real operational results. You’ll also play a key part in developing our team, mentoring others, sharing expertise and supporting a collaborative, people-centred culture. \n This is a hybrid role where you will be required to be onsite 2/3 days week to your closest location of either Bristol, Manchester or Chester. \n We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs, and training and development opportunities. \n What you'll be doing: \n\n • Leading end-to-end business change strategies for transformation programmes, from design through to adoption and sustainability.\n, • Driving stakeholder engagement and influence at all levels – from shop-floor teams to executive steering groups.\n, • Overseeing ERP, MES and PLM programme delivery, including SAP S/4HANA, alignment and work-instruction integration.\n, • Mentoring and developing colleagues to help grow the change capability within the team.\n, • Designing and facilitating workshops to shape requirements, align expectations and support decision making.\n\n What you’ll bring: \n\n • Strong experience leading major business change programmes in industrial or manufacturing environments.\n, • Proven ability to influence and engage stakeholders across all organisational levels.\n, • Hands-on understanding of ERP (SAP S/4HANA/ECC), MES and PLM systems, and how they integrate with business processes.\n, • Experience in Value Stream Mapping and process improvement.\n, • Demonstrated leadership skills including mentoring and capability building.\n, • Practical experience driving post-go-live adoption and measurable benefits.\n\n It would be great if you had: \n\n • Experience with PLM platforms such as Teamcenter, Windchill or 3DEXPERIENCE/ENOVIA.\n, • Knowledge of EBOM–MBOM reconciliation and digital thread concepts.\n, • Understanding of Digital Design, Manufacturing and Services (DDMS).\n\n If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! \n Employment Type: Full-time, Permanent. \n Location: Near Bristol, Manchester or Chester – you will be required to be onsite 3 days a week in any of these locations. \n Security Clearance Level: Eligible for SC and DV. \n Internal Recruiter: Soraya. \n Salary: £70,000 – £90,000. \n Benefits:10% bonus, £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund. \n Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. \n Loved reading about this job and want to know more about us? \n Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.

Job Description\n Join us as a Customer Service Team Leader - 12 Months Fixed Term Contract \n We’re looking for a passionate and driven individual to lead our Contributions team — someone who thrives on challenge, inspires others, and is excited to make a real impact. \n The Contributions team sits in our Client Services area and is responsible for a wide range of tasks, including: \n\n • Overseeing and processing Direct Debit instructions\n, • Processing cheque payments into accounts\n, • Refunds of contributions and subscriptions in line with HMRC guidance\n, • Investigating, updating and correcting ISA and LISA annual allowances\n\n What we’re looking for: \n We’re seeking someone who can bring energy, structure, and vision to the team. You’ll be: \n\n • Organised and proactive, with strong time-management skills to juggle priorities and keep the team on track.\n, • A strategic thinker, with a good grasp of CASS rules and the ability to spot trends and drive improvements.\n, • A planner, able to manage resources around shifting monthly deadlines.\n, • Confident and composed, especially when handling FTRs and complaints.\n, • A motivator, with a positive, can-do attitude and the ability to lift team morale.\n, • A mentor, who can spot potential and help others grow.\n, • A coach, comfortable giving constructive feedback and celebrating great performance.\n, • A change champion, who communicates updates clearly and positively.\n, • A role model, who consistently goes above and beyond for customers and colleagues.\n\n Your key responsibilities: \n As Team Leader, you’ll be at the heart of the team’s success. You’ll: \n\n • Manage and distribute workloads to meet SLAs and team goals.\n, • Deliver daily and monthly MI to track performance.\n, • Lead regular team meetings, 1:1s, and performance reviews.\n, • Coach and develop team members to deliver outstanding service.\n, • Keep processes up to date and aligned with company standards.\n, • Ensure full compliance with FCA regulations and report breaches promptly.\n, • Accurately log and report complaints and breaches.\n, • Collaborate with other teams to improve processes and customer experience.\n, • Monitor and escalate system/process issues.\n, • Oversee regular team tasks and support CASS audits.\n, • Assisting the Contributions Manager in any other areas as required\n\n Competence, knowledge and skills: \n\n • Financial administration experience including but not limited to SIPPs, ISAs and GIAs.\n, • Previous experiencing in leading a team either in a permanent role or stepping into a leadership role ad-hoc.\n, • Excellent customer service skills.\n, • High level of planning, organisation and time management.\n, • Ability to motivate the team.\n, • Proficiency with Microsoft Office programs, specifically Word and Excel.\n, • Enthusiastic and inquisitive with a ‘can do’ attitude.\n\n For internal applications, the closing date for this role will be 26 June 2026. \n About AJ Bell \n At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life. \n We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors. \n Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. \n We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026, a reflection of our supportive and collaborative culture. \n What we offer \n\n • Starting salary of 30,900 (depending on experience)\n, • 26 days holiday, increasing with service + buy/sell scheme \n, • 7% Pension with matched contributions\n, • Discretionary bonus scheme\n, • Share schemes (including free shares and BAYE)\n, • Health Cash Plan and discounted private healthcare\n, • Free onsite gym\n, • Enhanced family leave (subject to qualifying criteria)\n, • Travel and bike loan schemes\n, • Employee Assistance Programme\n\n Life at AJ Bell \n\n • Regular social events including summer and Christmas parties\n, • Learning and development opportunities tailored to you\n, • Casual dress code\n, • Friendly, supportive team environment\n\n Our ways of working \n We offer hybrid working, with a minimum of 60% of your working time per month spent in the office. \n For new starters, there’s an initial period of full-time office working to help you settle in and build relationships. \n Inclusion & diversity \n We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. \n We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential. \n If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you. Qualifications\n Additional Information\n \n

The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring progress, providing constructive feedback, and fostering a positive and collaborative working environment. With excellent people skills and a performance-driven mindset, the Team Manager will drive continuous improvement, maintain high levels of team morale, and ensure business objectives are consistently met. \n The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. \n This role is fully on-site in Manchester. Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. \n As part of your duties, you will be responsible for: \n\n • Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination.\n, • Driving performance to meet agreed objectives, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).\n, • Regularly coaching and mentoring team members in line with personal development plans, focusing on both technical skills and soft skills to enhance service delivery.\n, • Developing Service Desk Analysts’ skillsets to expand team capabilities and provide opportunities for career growth.\n, • Ensuring Service Desk Analysts meet their objectives and fulfil the responsibilities of their roles effectively and consistently.\n, • Undertaking HR activities such as 1-2-1 meetings, appraisals, disciplinaries, and return-to-work interviews in line with company policies.\n, • Handling formal escalations from the Service Centre, service providers, and service users, ensuring timely and satisfactory resolution.\n\n Qualifications and experience we consider to be essential for the role: \n\n • Proven experience in a Service Desk or Customer Service environment.\n, • Previous supervisory or management experience, including the direct line management of team members.\n, • Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels.\n, • Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth.\n, • Proven training skills to develop both individual and team performance.\n, • Excellent analytical, critical thinking, and problem-solving skills, with a track record of driving continuous service improvements.\n, • Ability to convey complex information clearly and adapt communication style to suit the audience.\n, • Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions.\n, • Strong organisational and time-management skills, with the ability to prioritise effectively for both self and team.\n, • Adaptability and openness to change, with a willingness to embrace new ways of working in a fast-changing industry.\n, • Confidence in acting promptly and decisively when addressing issues or challenges.\n\n Skills and Personal attributes we would like to have: \n\n • Smart Metering / Energy Industry Knowledge – Experience handling meter faults, connectivity issues, or providing technical support within the energy sector.\n, • Ticketing & Email-Based Support – Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution.\n, • Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults.\n, • Incident & Escalation Management – Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution.\n, • Regulated Industry Experience – Background in utilities, telecommunications, or other compliance-driven sectors with high service standards.\n, • Customer-Centric Mindset – Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently.\n\n As part of a leading global analytics and digital solutions company, you can look forward to: \n\n • A market competitive package and a rewarding pension.\n, • EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.\n, • At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.\n, • As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.\n, • EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).\n

AP Manager (12-Month FTC) | Fast-Growth Online Retail Brand | Manchester \n \n The Client \n Harmonic are delighted to be partnering with a fast-growing UK activewear brand, based in Manchester and operating at over £80m+ turnover. The business has more than doubled its revenue over the past two years, driven by a direct-to-consumer model alongside a selective wholesale presence. It recently took on investment from a PE firm to fund international expansion. \n Finance has stayed lean while the rest of the business has scaled quickly, and Accounts Payable is a close-knit team of four who have worked together through a period of rapid growth. This role has been created to bring the function up to the standard the business now needs, and to give that team a leader who can guide them through the change with genuine care. The business runs on NetSuite, and hands-on NetSuite experience is a firm requirement for this role. \n \n The Role \n The Accounts Payable function currently sits within a lean team, with roughly 1,000 invoices processed each month across factory, services, and card spend. This is a senior interim position on a 12-month fixed-term contract, created to lead the end-to-end transformation of the Accounts Payable. The AP team will report directly into this role for the duration of the contract, and you will act as line manager for a team of four, providing hands-on leadership through a period of genuine change. \n What makes this role distinct is the dual mandate. Alongside keeping BAU running (invoice processing, payment runs, vendor management, and reconciliations), you will own the transformation agenda in full: redesigning processes from purchase order through to payment, documenting SOPs, embedding AI tools into day-to-day workflows, and leaving behind a robust succession plan for the permanent team. \n \n Responsibilities \n\n • Define and drive the AP transformation roadmap, redesigning processes end-to-end to improve efficiency, accuracy, and control\n, • Identify and implement automation and digital solutions, including AI tools such as invoice capture and anomaly detection, embedding these sustainably into the team's ways of working\n, • Act as line manager for the AP team for the duration of the contract, providing hands-on leadership and support through a period of change\n, • Design and document comprehensive SOPs for all key AP processes, establishing robust controls and governance frameworks\n, • Lead the implementation of approved process changes, managing stakeholder communication and delivering training across the team\n, • Oversee BAU AP operations throughout, including invoice processing, payment runs, vendor management, and month-end reconciliations\n, • Develop and hand over a detailed succession plan to ensure transformation gains are sustained after the contract ends\n, • Benchmark AP performance against best practice for businesses of comparable scale and set measurable improvement targets\n\n \n What our client needs to see (essential): \n\n • Hands-on experience with NetSuite, specifically the AP modules, workflows, and reporting - this is essential for the role\n, • Experience working within a business with £80m+ annual turnover\n, • A demonstrable track record of leading AP transformation, including process redesign, SOP documentation, and change implementation\n, • Experience identifying and embedding AI tools within a finance or AP function, with the ability to assess use cases pragmatically and build genuine team adoption\n, • Strong people management and change leadership skills, with the empathy to bring a team through a period of uncertainty\n, • Strong working knowledge of AP best practice, controls, and compliance requirements\n\n \n What we'd like to see (non-essential): \n\n • Previous experience in an interim or fixed-term transformation role\n, • Experience in an online retail or e-commerce environment\n\n \n Package \n\n • Salary: £60,000 - £65,000 (pro rata for the contract term)\n, • Location: Manchester (Office-Based - 3 days a week)\n, • Start Date: ASAP\n\n At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.

General Store Manager | Flagship Store | Leading UK Retailer | Manchester \n Salary: Up to £60,000 + Bonus + Excellent Benefits \n Zachary Daniels Retail Recruitment is proud to be partnering with one of the UK's leading retail businesses to recruit an exceptional General Store Manager for their flagship Manchester store. \n This is a rare opportunity to take ownership of a flagship operation, leading a large, high-performing team within one of the business's highest-profile locations. We're looking for an accomplished retail leader with the experience to manage a complex, high-volume environment while delivering outstanding commercial performance, operational excellence and people development. \n If you thrive on accountability, enjoy leading large teams and are passionate about creating a high-performance culture, this could be your next career-defining opportunity. \n The Opportunity \n As General Store Manager, you'll have full accountability for the flagship store, overseeing every aspect of the operation. From commercial performance and operational execution to talent development and customer experience, you'll play a pivotal role in the continued success of one of the company's most important locations. \n Leading a sizeable management team, you'll inspire colleagues to deliver exceptional standards while driving sales, profitability and operational efficiency across the entire business. \n Key Responsibilities \n\n • \n Lead, inspire and develop a large leadership and colleague team within a flagship retail environment. \n • \n Take full ownership of the store P&L, delivering sales growth, profitability and productivity. \n • \n Drive operational excellence across stock, compliance, health & safety, availability and customer experience. \n • \n Build a high-performance culture through coaching, succession planning and strong people leadership. \n • \n Analyse business performance, using data and insight to identify opportunities and continuously improve results. \n • \n Manage labour, payroll and operational costs while maintaining exceptional standards. \n • \n Ensure the flagship store consistently delivers best-in-class operational execution and commercial performance. \n • \n Partner with regional leadership to deliver strategic business initiatives and support wider business objectives. \n\n About You \n You'll be an experienced operational retail leader with a proven track record of managing large-format or flagship stores. \n You'll bring: \n\n • \n Experience as a General Store Manager, Store Manager, Operations Manager or Senior Retail Manager within a high-volume retail environment. \n • \n A strong background leading large teams and developing future leaders. \n • \n Proven success managing P&L, KPIs and operational performance. \n • \n Excellent commercial awareness with the ability to balance customer experience, operational efficiency and financial performance. \n • \n Outstanding leadership, communication and decision-making skills. \n • \n The ability to lead through change, influence stakeholders and deliver sustainable business results. \n\n We welcome applications from leaders across supermarkets, fashion, department stores, DIY, home improvement, homeware, automotive, hospitality and other large-scale retail operations. \n What's in it for You? \n\n • \n Salary up to £60,000 plus competitive bonus \n • \n Opportunity to lead one of the company's flagship locations \n • \n Genuine career progression within a market-leading retailer \n • \n Investment in leadership development and long-term career growth \n • \n A business that empowers its leaders to make decisions and drive performance \n • \n The chance to make a significant impact within a high-profile retail operation \n\n If you're an ambitious retail leader ready to take ownership of a flagship store and lead one of the most important operations within a nationally recognised retailer, we'd love to hear from you. \n Apply today to take the next step in your leadership career. \n BH36848

Technical Motor Claims LeadLocation: Manchester (Hybrid) Salary: Highly competitive + bonus + benefitsIPS Group is working with a fast-growing, tech-led motor insurer to recruit a senior hire into their Claims function. This is a key appointment at an exciting stage of growth, as the business continues to expand in the UK and further develop its in-house claims capability.The RoleThis is a senior technical leadership role with a strong emphasis on handling and driving strategy across complex motor claims, alongside playing a key role in ongoing transformation.You will act as the technical lead across the full motor claims lifecycle, bringing deep expertise across FNOL, AD, credit hire, personal injury, and complex/catastrophic losses. The position will involve both hands-on involvement in complex and high value claims as well as providing technical direction, oversight, and leadership to the wider team.A key part of the role will be to strengthen technical capability within the business, taking ownership of complex and large loss claims, supporting on escalations, and ensuring robust indemnity and reserving decisions across the portfolio. You will play a critical role in shaping claims strategy and driving performance improvement.Alongside the technical focus, you will also support the ongoing claims transformation agenda, working closely with the Head of Claims to continue the transition from outsourced to in-house capability. This includes contributing to the design of processes, operating model improvements, and working with product and engineering teams to embed claims capability within their in-house platform.Key Responsibilities\n\n • Act as technical lead for complex motor claims, including large loss and catastrophic injury\n, • Provide oversight across the end-to-end claims journey (FNOL through to settlement)\n, • Handle and support high-value and technically challenging cases, particularly across credit hire and personal injury\n, • Drive technical standards, best practice, and consistency across the claims function\n, • Support with indemnity spend, reserving strategy, and overall claims performance\n, • Play a key role in developing and mentoring the team as the function grows\n, • Contribute to the ongoing claims transformation programme, including bringing more capability in-house\nRequired Experience\n\n, • Strong background in UK motor claims with deep technical expertise\n, • Proven experience handling complex claims, including bodily injury and large loss\n, • Strong knowledge of credit hire, litigation, and the end-to-end claims process\n, • Experience operating in a technical lead or senior referral role\n, • Ability to balance hands-on technical work with broader strategic input\n, • Prior exposure to change, transformation, or building capability in-house is advantageous\nWhat’s on Offer\n\n, • Highly competitive salary with scope for progression\n, • Bonus scheme (company and individual performance)\n, • Strong benefits package\n, • Opportunity to join a business in growth mode, where you can have genuine impact\n, • A role that blends technical leadership with transformation and strategy\nTo learn more about this opportunity, please apply or get in touch: /

\n • Job Title/Location: Pension Calculation Analyst, Remote\n, • Salary: To £52,000\n, • Office/WFH: Remote role with 4 London office visits per year (costs covered)\n, • Requirements: Strong DB calculations understanding, able to extract technical info from scheme rules/documentation & interpret into calculation development specs\n, • Role Snapshot: Helping to define/develop standard calculations & develop a process to ensure new calculation requirements align with the operating model.\n\n Really positive situation surrounding this expanding business – a number of recent new scheme/business wins leading to the creation of new roles & teams. \n The Company: An established pensions business, multiple industry award winners & recognised for investing in people. The ongoing expansion makes for good development opportunities in terms of learning & progressing within the company. \n The Role: The Pension Calculation Analyst is expected to mentor junior team members and play a lead role within the Solutions Team. A high-profile role, would suit someone with the ability to work across multiple projects at a time. Key responsibilities include: \n\n • Own the company methodology and process for calculation development, understanding the dependencies on other systems/business tasks.\n, • Complete detailed analysis of new and existing calculations, scheme rules, technical documentation, legislation to produce detailed calculation specifications that provide the information needed to build and test the calculations.\n, • Collaborate and communicate with other analysts, developers, client project analysts, technical and operations teams in respect of implementations, projects and change.\n, • Work with Product Manager to support them on new and existing product development in relation to calculations and related functions and support business development opportunities.\n, • Support the introduction and adoption of new procedures through documentation and communication. Support the introduction of change within business areas.\n\n Skills / Experience Required: For the Pension Calculation Analyst role you must have strong DB & good DC technical knowledge & a detailed understanding of DB calculations (retirement/transfer/death calcs). \n Additional Information: Salary for the Pension Calculation Analyst role is to £52,000 + professional study support & company pension. To qualify for this remote role, you must be based more than 2 hours from London. Please apply below. \n The Pension Calculation Analyst role is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.

Serious Injury Solicitor \n Manchester - 2 days from office \n Legal 500 \n £Salary DOE \n \n We're looking for a Serious Injury Team Leader to head up a team of 3–4 fee earners handling high-value, high-profile Serious and Catastrophic Injury cases. \n \n You will work closely with clients who have been impacted by catastrophic injuries including brain injuries, spinal injuries and serious orthopaedic injuries. \n \n This is a rare chance to blend hands-on casework with real leadership, perfect for an existing Team Leader, or a Senior Associate ready to step up. \n \n What you'll do \n\n • Lead, mentor and motivate a team of junior lawyers\n, • Own file supervision and quality control across the caseload\n, • Be the first port of call for case queries, liability and quantum advice\n, • Guide the team through Multi-Track work with confidence\n, • Keep on top of regulatory change and train the team accordingly\n, • Play an active role in business development\n\n \n What you'll bring \n\n • Qualified Solicitor (CILEX or SRA)\n, • A track record running high value multi-track cases with values from £500,000 upwards\n, • Mentorship or supervisory experience\n, • Experience dealing with catastrophic and serious injury matters\n\n

Job Title: Regional Manager – North (Pathology) \n Location: Manchester (Occasional travel across region) \n Salary: Negotiable for the right candidate \n \n We are seeking an experienced and commercially aware pathology operations leader to join the business as Operational Site Lead / Regional Manager (North). \n \n This is a high-profile senior leadership opportunity within a growing private diagnostics organisation, offering the chance to lead a modern, purpose-built laboratory operation while overseeing regional pathology services across the North. \n \n The successful candidate will take ownership of the Manchester hub laboratory alongside operational oversight of regional spoke services across Birmingham and Glasgow. \n \n You will play a key role in shaping the future direction of the regional pathology network while ensuring exceptional operational performance, quality standards and customer service. \n \n Key Responsibilities \n\n • Lead the operational performance of the Manchester laboratory hub\n, • Oversee regional laboratory relationships and service delivery\n, • Drive KPI performance, quality standards and operational efficiency\n, • Manage workforce planning, staffing and service development\n, • Support strategic growth and change initiatives\n, • Maintain strong client and stakeholder relationships\n, • Ensure compliance with UKAS / ISO15189 and relevant governance standards\n, • Lead and support multidisciplinary laboratory teams\n\n \n About You \n We are interested in speaking with operational pathology leaders who bring: \n\n • Strong laboratory operations experience\n, • A background within pathology or diagnostic services\n, • Experience managing teams and operational performance\n, • Exposure to UKAS / ISO15189 environments\n, • Strong stakeholder and leadership capability\n, • A proactive and forward-thinking leadership style\n\n \n Experience within Blood sciences, Blood transfusion, Private pathology, Laboratory automation or transformation projects would be particularly advantageous. \n \n This is an excellent opportunity for somebody who enjoys leading change, building high-performing teams and driving operational excellence within a progressive healthcare organisation. \n \n Apply \n For a confidential discussion or further information, please get in touch directly.

Job Title: Technical Director | Associate Director - Town Planning Location: Manchester, Leeds, Sheffield, Glasgow, Cambridge, Birmingham, Cardiff, Bristol Penguin Recruitment is delighted to be supporting a leading multi-disciplinary consultancy in the appointment of a Technical Director | Associate Director - Planning. This is an exceptional opportunity to join a highly regarded UK planning and environmental consultancy operating at the forefront of sustainable infrastructure, development, and environmental assessment. The team works on some of the country's most significant and complex projects, helping clients respond to the challenges of climate change, Net Zero delivery, biodiversity enhancement, ESG, and rapid urbanisation. You will be joining a collaborative and forward-thinking Planning and Environment practice with a strong national presence, working alongside multidisciplinary teams across transport, energy, infrastructure, and engineering. The business is recognised for its innovation, digital capability, and influence on major UK infrastructure and development policy and delivery. The successful candidate will play a key leadership role in the growth and direction of the Northern Planning team, supporting continued expansion and strengthening client relationships across both public and private sectors. Key Responsibilities: Lead, grow, and develop an established team of Town Planners across the UK Deliver high-quality Town Planning consultancy services directly to clients Manage commercial performance including fee management, governance, and resourcing Lead major multidisciplinary bid submissions for significant infrastructure and development projects Develop new business opportunities and strengthen existing client relationships Oversee project delivery ensuring technical excellence, quality, and compliance at all stages Collaborate across national planning, environmental, and infrastructure teams to drive integrated solutions Mentor, manage, and support the development of team members, including performance reviewsRequirements: RTPI-accredited degree or postgraduate qualification in Town Planning and Chartered RTPI membership Strong consultancy background with experience in leading and developing teams Proven track record in delivering and winning major infrastructure and development projects Excellent understanding of planning law, policy, and procedures with strong commercial awareness Demonstrable experience in stakeholder engagement and relationship building Strong leadership, communication, and business development skills A proactive, growth-focused mindset with the ability to identify and convert opportunitiesThis is a rare opportunity to take a senior leadership role within a highly respected consultancy shaping some of the UK's most important infrastructure and development projects. Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Start here. Grow here. Are you passionate about developing your archaeological consultancy career? Join our talented Heritage team as a Principal Archaeologist in our growing Basingstoke, Birmingham, Bristol, Edinburgh and Leeds offices, as well as taking advantage of our flexible hybrid working model. Over the past twenty years our heritage team has delivered many hundreds of projects across every business sector in the UK and internationally. We are looking for an experienced professional archaeologist to support the delivery of development projects across a range of sectors, including renewables, defence, water and most notably on significant infrastructure projects. The huge variety of project work will provide regular opportunities to build on your current knowledge and develop your career in line with your particular interests and skills. In addition to a range of company training options, the heritage team offer regular workshop sessions to share our knowledge and enable continual improvement. Constant collaboration maintains a friendly and welcoming team who share knowledge and experience to continually improve, both as individuals and collectively. We would like you to join our team to share your knowledge and experience and help us deliver to highest standard possible. Your Expertise: • Proven track record of Cultural Heritage Desk-based Assessments, Heritage Statements, ES Chapters and other planning application documents to a high standard., • Demonstrable experience in a heritage consultancy environment., • Sound knowledge of the UK planning system and British archaeology. Detailed understanding and experience of delivering the archaeological planning process including field evaluation and mitigation design., • Experience of bid production using internal systems and operations., • Lead or provide collaborative support for the delivery of DCO projects from initiation to post consent mitigation, including support through examination., • Capability to arrange and chair statutory consultation meetings. Ensuring Quality: • You will undertake regular formal quality assurance of reporting such as desk-based assessments and Environmental Statements. Training is provided., • Be willing to provide regular mentor support and task specific training for Graduate and Consultant grade staff., • Ensure Health and Safety procedures are followed at all times. Collaboration: • Be able to work closely with clients, colleagues and other discipline leads to provide optimum project delivery., • Contribute innovative ideas to enhance AECOM and the Heritage team’s offering., • Lead training workshops for other team members., • Lead and develop sectors of interest and establish expertise working parties. Ready to push the limits of what’s possible? Here’s what we’re looking for: • A relevant first degree and/or post-graduate qualification in archaeology., • Appropriate level of membership of the Chartered Institute for Archaeologists or equivalent., • Technical and analytical skills., • Excellent communication skills. Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more! For further information about the role, reach out to the recruiter on LinkedIn (annemarieflynn). We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at _ At AECOM, we value everyone's unique contributions and perspectives. If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you! About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address _ if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines.

\n Director of Financial Crime & Payments\n Location: Hybrid, Manchester Salary: Competitive DOE \n Our client is looking for an experienced Director of Financial Crime & Payments to lead the strategy, development and transformation of their Financial Crime and Payments functions. \n This is a senior leadership opportunity for someone who combines deep financial crime expertise with a strong understanding of payment operations, technology and regulatory compliance. You'll play a pivotal role in shaping the organisation's future, driving innovation through AI and automation while ensuring robust controls, excellent customer outcomes and regulatory excellence. The Role\n As Director of Financial Crime & Payments, you'll be responsible for developing the organisation's financial crime operating model while providing executive oversight of payment operations across card payments, Faster Payments, BACS and other payment services. \n Working closely with senior leaders across Product, Technology, Risk and Compliance, you'll lead strategic transformation programmes, champion the use of AI and machine learning, and ensure the business remains at the forefront of financial crime prevention and payment innovation. Key Responsibilities\n \n • Lead the strategy and transformation of Financial Crime and Payments across the business.\n, • Develop and evolve the financial crime operating model to support business growth and regulatory compliance.\n, • Oversee financial crime controls across KYC, transaction monitoring, sanctions screening, fraud prevention and investigations.\n, • Drive the adoption of AI, machine learning and automation to improve operational efficiency and risk management.\n, • Provide executive oversight of payment operations, including card payments, Faster Payments, BACS and international payments.\n, • Manage strategic relationships with payment schemes, service providers and external partners.\n, • Ensure compliance with FCA regulations, payment scheme requirements and wider financial crime legislation.\n, • Partner with Product and Technology teams to develop innovative payment solutions.\n, • Present reporting and strategic updates to Executive Committees, Boards and regulatory stakeholders.\n, • Lead, develop and inspire high-performing Financial Crime and Payments teams.\n Skills & Experience\n \n, • Significant senior leadership experience within Financial Crime, AML, Fraud, Payments or Risk in a regulated financial services environment.\n, • Extensive knowledge of the full financial crime lifecycle, including KYC, customer due diligence, transaction monitoring, sanctions screening and fraud management.\n, • Proven experience leading financial crime transformation programmes and operating model design.\n, • Strong understanding of UK financial crime regulations, FCA requirements and AML legislation.\n, • Experience implementing AI, machine learning or automation within regulated environments.\n, • Strong knowledge of UK payment schemes, including Mastercard, Faster Payments and BACS.\n, • Experience leading large-scale change programmes and engaging with regulators, auditors and executive stakeholders.\n, • Excellent commercial awareness with the ability to balance customer experience, risk and operational performance.\n Desirable experience includes:\n \n, • Experience within fintech, challenger banks or e-money institutions.\n, • Knowledge of Visa, CHAPS, SWIFT and international payment schemes.\n, • Professional qualifications in Financial Crime, AML, Risk or Payments.\n What's on Offer\n \n, • Competitive salary.\n, • Hybrid working with flexibility to balance office and home working.\n, • The opportunity to shape the future of Financial Crime and Payments within a growing fintech business.\n, • A highly strategic leadership role with significant influence across the organisation.\n, • Exposure to cutting‑edge AI and machine-learning technologies.\n, • A collaborative, forward-thinking culture with genuine opportunities to drive innovation and transformation.\n \n If you're an experienced leader looking to shape the future of financial crime prevention and payment services within an innovative financial services organisation, we'd love to hear from you. \n #J-18808-Ljbffr

\n Overview\n Operations Director (New Business & Offshore Transition) Role Purpose To provide strategic oversight, governance, and performance management during new client implementations and/or the transition of operational delivery to offshore locations. The role ensures continuity of service, protects commercial outcomes, maintains strong client relationships, and manages the retained onshore function responsible for governance, vendor management, and operational assurance. Experience\n \n • Senior-level contact centre or service delivery experience\n, • UK Financial Services included FCA regulated activities\n, • Leading offshoring or multi-site transitions\n, • Vendor, BPO, or offshore partner management\n, • Managing financial and operational performance during change\n, • Client relationship management\n Skills & Personal Attributes\n \n, • Strong communication across distributed teams\n, • Proven track record in leadership of successful teams\n, • Influential stakeholder management\n, • Commercial awareness and cost management\n, • Negotiation and vendor governance\n, • Ability to lead through organisational change\n, • Displays vision in identifying new business opportunities with existing and potential clients for the benefit of the business and commercial awareness to drive these forward.\n Key Responsibilities\n \n, • Assess Readiness and identify Transition risks and dependencies\n, • Serve as single point of coordination among senior leadership, boards, external partners, and operational teams\n, • Build trust and alignment across diverse stakeholder group\n, • Ensure uninterrupted delivery of core operations, services or programs during transition\n, • Anticipate operational, reputational and all other risks relevant to service and contract\n, • Develop mitigation strategies and escalation protocols\n, • Manage change and support organizational adaptation\n \n #J-18808-Ljbffr

\n Director, Digital Forensics & Incident Response (Global)\n Department: Cyber Services and Capabilities \n Employment Type: Full Time \n Location: GBR Manchester Hardman Boulevard \n Reporting To: Matt Hull \n (Open to Associate Director with progression path to Director) Description\n The purpose of this role is to lead NCC Group’s global Digital Forensics and Incident Response (DFIR) capability, ensuring effective preparedness, response, recovery, and continuous improvement across cyber incident management and forensic investigations. The global DFIR team will consist of regionally distributed colleagues, delivering a consistent, scalable, and market-leading service that protects client assets, reputation, and business operations. The role is responsible for setting strategic direction, driving operational excellence, evolving people, process and technology capabilities, and supporting commercial growth through the conversion of incident response engagements into ongoing security service opportunities. \n The Director, DFIR will be responsible for ensuring robust cyber resilience capabilities, overseeing major cyber incidents, maintaining advanced forensic practices, and ensuring the function remains aligned with changing client requirements, regulatory obligations, and emerging cyber threats. The role also serves as a senior leader within the Cyber Intelligence and Response business, influencing stakeholders and driving continuous service improvement. \n A key part of the role is engaging and collaborating with leaders across NCC Group to achieve the following ambitions: \n \n • Define and execute a global DFIR strategy aligned to business priorities and risk appetite.\n, • Strengthen cyber incident preparedness, response, and recovery capabilities.\n, • Develop and scale advanced digital forensic capabilities across endpoint, network, and cloud environments.\n, • Embed lessons learned from incidents, exercises, and reviews into continuous improvement initiatives.\n, • Drive operational excellence through effective capacity planning, resource management, and performance measurement.\n, • Support business growth by identifying opportunities to transition incident response engagements into long-term security services.\n Key Responsibilities\n \n, • Lead the global DFIR function, ensuring effective delivery of digital forensics and incident response services across multiple regions.\n, • Define and execute the global DFIR strategy, ensuring alignment with business objectives, client needs, and organisational risk appetite.\n, • Manage regional performance through effective resource planning, utilisation management, and alignment to revenue forecasts and delivery demand.\n, • Implement clear measures of capacity, utilisation, and operational performance to optimise scalability and efficiency.\n, • Drive effective offshoring strategies that balance quality, efficiency, and cost.\n, • Oversee the management of major cyber incidents and act as the senior escalation point during high‑severity events.\n, • Ensure coordinated incident response across technical teams, business leadership, clients, and external stakeholders.\n, • Drive effective containment, remediation, recovery, and post‑incident review activities.\n, • Lead the development of advanced forensic capabilities across endpoint, network, cloud, and emerging technology environments.\n, • Ensure forensic readiness, evidential integrity, and compliance with legal and regulatory requirements.\n, • Maintain incident response plans, playbooks, and testing programmes through simulations and exercises.\n, • Partner with Legal, Risk, Compliance, and senior business stakeholders to meet regulatory and client obligations.\n, • Define, measure, and report on key operational KPIs, including quality, responsiveness, accuracy, and customer satisfaction.\n, • Build, mentor, and lead a high‑performing, diverse, and globally distributed DFIR organisation.\n, • Foster a culture of innovation, collaboration, continuous learning, and operational excellence.\n, • Represent NCC Group externally through industry forums, conferences, and customer engagements, demonstrating thought leadership in DFIR and cyber resilience.\n Skills, Knowledge & Expertise\n \n, • Extensive experience leading Digital Forensics and Incident Response (DFIR) teams within complex cyber security environments.\n, • Proven experience developing and executing global operational strategies aligned to business objectives.\n, • Strong experience managing large‑scale cyber incidents, breaches, and crisis response activities.\n, • Expertise in digital forensics across endpoint, network, cloud, and hybrid environments.\n, • Experience building, developing, and retaining high‑performing technical teams across multiple geographies.\n, • Strong process improvement and operational transformation experience.\n, • Experience managing budgets, forecasting demand, and optimising resource allocation.\n, • Ability to influence and communicate effectively with executive stakeholders, clients, regulators, and technical teams.\n, • Strong written and verbal communication skills, with the ability to translate complex cyber security concepts into business‑focused language.\n, • Experience leading organisational change and technology transformation initiatives.\n \n \n, • Experience within Managed Security Services (MSSP) or large‑scale cyber security consulting environments.\n, • Experience supporting commercial growth, sales enablement, and service expansion opportunities.\n, • Strong knowledge of current cyber threat trends, regulatory requirements, and industry best practices.\n, • Active participation in industry forums, conferences, or recognised cybersecurity communities.\n Job Benefits\n We have a high‑performance culture which is balanced evenly with world‑class well‑being initiatives and benefits: \n \n • Flexible Working: Balance your work and personal life with our flexible working options.\n, • Enhanced Holiday Allowance: Enjoy 25 days of holiday, plus bank holidays, with the option to buy up to 5 additional days of annual leave.\n, • Medicash & Critical Illness Scheme.\n, • Financial & Investment Benefits: Pension, Life Assurance, and Share Save Scheme.\n, • Community & Volunteering Programmes.\n, • Green Car Scheme.\n, • Cycle to Work Scheme.\n, • Special Time Off for important life events.\n, • Enhanced Family Planning, Maternity, and Paternity Support.\n \n #J-18808-Ljbffr

This is a fantastic opportunity for an experienced Quality Manager to join a successful and growing FMCG business in Greater Manchester. This is a high-impact leadership role offering the chance to make a real difference to product quality, compliance standards and operational excellence while developing and leading a talented technical team Client Details Our client is a well-established and highly respected manufacturing business serving a diverse customer base across the UK and Europe. Operating within a complex and regulated production environment, the organisation is committed to delivering high-quality products, operational excellence and continuous improvement. Due to ongoing growth and investment, they are seeking an experienced Quality Manager to join their leadership team. Description This is a key leadership position responsible for developing and delivering the site's quality strategy, ensuring products, processes and systems consistently meet customer, regulatory and business requirements. Working as a member of the Site Leadership Team, you will champion quality standards across the operation, driving a culture of compliance, accountability and continuous improvement. You will act as the subject matter expert for quality management, leading audits, managing quality systems, overseeing quality control activities and supporting business-wide initiatives that enhance product quality and operational performance. Key Responsibilities Develop and deliver the site quality strategy aligned to group and divisional objectives. Develop, maintain and continuously improve the Quality Management System. Ensure compliance with relevant regulatory, customer and industry standards. Lead, mentor and develop the QA, QC and Hygiene teams. Act as the primary contact for customer audits, regulatory inspections and certification activities. Monitor, analyse and report on quality performance metrics and KPIs. Lead investigations into quality incidents, driving root cause analysis and corrective actions. Partner with Production, Supply Chain and HSE teams to embed quality throughout the operation. Drive improvements in hygiene management and contamination control practices. Assess the impact of changes to processes, equipment and people on product quality and compliance. Promote a culture of continuous improvement through quality-focused initiatives and best practice.Profile The ideal candidate will be an experienced Quality professional with a strong background in manufacturing and regulated production environments. You Will Have: Proven experience leading quality functions within manufacturing, chemical, FMCG or process industries. History of development and implementation of site QMS Strong knowledge of Quality Management Systems, including ISO 9001, GMP and associated quality standards. Experience managing customer audits, regulatory inspections and certification processes. Excellent understanding of root cause analysis and corrective action methodologies. Strong leadership skills with experience developing and managing quality teams. The ability to influence stakeholders at all levels and drive cultural change. A continuous improvement mindset; Lean and Six Sigma knowledge would be advantageous. Degree-level qualification in Chemistry, Chemical Engineering, Quality Management or a related discipline (advantageous). Professional qualifications such as ISO Lead Auditor or Six Sigma certification would be beneficial. HACCP Level 4Job Offer Senior level package inclusive of competitve salary, performance related bonus and car allowance# If you are ready to take the next step in your career as a Quality Manager within the FMCG industry, we encourage you to apply today

Health, Safety & Compliance Manager Manchester | Competitive Salary + Excellent Benefits Ready to take ownership of safety across a portfolio of high-quality residential buildings? We're working with a highly respected property organisation that owns and manages a growing portfolio of premium residential developments. As the business continues to invest in its people, buildings and compliance standards, we're looking for an experienced Health, Safety & Compliance Manager to play a pivotal role in protecting residents, colleagues and the long-term integrity of the portfolio. This is a fantastic opportunity for an experienced compliance professional who thrives on driving best practice, influencing positive safety culture and ensuring buildings operate to the very highest standards. The Opportunity Working closely with senior leadership and operational teams, you'll be responsible for overseeing all aspects of health, safety and statutory compliance across a diverse residential portfolio. You'll act as the organisation's subject matter expert, ensuring compliance with current legislation while helping shape future policies, procedures and governance frameworks. This is a varied role combining strategic oversight with a hands-on approach, giving you the opportunity to make a genuine impact across the business. Key Responsibilities Lead health, safety and building compliance across a portfolio of residential developments. Ensure compliance with the Building Safety Act 2022 and all associated legislation. Maintain building safety documentation, safety cases and the Golden Thread of information. Oversee compliance relating to fire safety, asbestos, legionella, gas, electrical safety and general statutory obligations. Carry out regular compliance audits, inspections and risk assessments across the portfolio. Identify compliance risks and manage remedial action plans through to completion. Support accident, incident and near-miss investigations while driving continuous improvement. Review and approve contractor RAMS and monitor contractor compliance. Develop and deliver health and safety guidance and training to operational teams. Build strong relationships with colleagues, contractors and external regulatory bodies. Promote a proactive health and safety culture throughout the organisation.About You We're looking for an experienced compliance professional who enjoys taking ownership, solving problems and driving continuous improvement. You'll bring: Strong experience in Health & Safety and compliance management. Excellent knowledge of the Building Safety Act 2022 and higher-risk residential buildings. Experience managing statutory compliance including fire, asbestos, legionella, gas and electrical safety. Knowledge of CDM Regulations and contractor management. Experience conducting audits, inspections and compliance reviews. Strong understanding of risk management and governance. Excellent communication and stakeholder management skills. The confidence to advise senior leaders and influence positive change. Membership of IOSH, IIRSM, IWFM or another relevant professional body. NEBOSH qualification (or equivalent). A full UK driving licence.Why Apply? This is an opportunity to join a forward-thinking organisation with an excellent reputation for quality, customer service and continual investment in its people and properties. You'll enjoy: A varied and autonomous role where your expertise is genuinely valued. The opportunity to influence business-wide safety strategy. A collaborative and supportive leadership team. Long-term career development within a growing organisation. Competitive salary and comprehensive benefits package.If you're passionate about creating safer buildings, driving compliance excellence and making a meaningful impact, we'd love to hear from you. Apply today for a confidential conversation