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General Manager About the Role We are looking for an exceptional General Manager to lead one of our pubs with passion, energy and commercial focus. As General Manager, you will have complete responsibility for the operational and financial performance of the business. You will create memorable guest experiences, inspire your team, drive sales, maximise profitability and ensure the highest standards across every area of the venue. This is a hands-on leadership role requiring strong commercial awareness, outstanding people management and a genuine passion for hospitality. Key Responsibilities Commercial Performance Deliver weekly, monthly and annual sales targets. Maximise profit through effective cost control. Manage labour costs in line with company targets. Control stock, wastage and purchasing. Drive wet sales, food sales and event revenue. Identify opportunities to increase spend per head. Analyse daily and weekly KPIs. Produce action plans to improve performance. Deliver agreed EBITDA targets. Leadership Recruit, train and develop high-performing teams. Lead by example on every shift. Create a positive, motivated working environment. Conduct regular one-to-ones. Hold structured team meetings. Complete performance reviews. Manage disciplinary and grievance procedures in line with company policy. Support succession planning. Develop future supervisors and managers. Guest Experience Deliver outstanding customer service. Maintain consistently high hospitality standards. Resolve complaints professionally. Build relationships with regular guests. Monitor online reviews. Drive guest satisfaction scores. Ensure every guest receives a warm welcome. Operational Standards Maintain exceptional standards across: Cleanliness Presentation Safety Compliance Cellar management Food safety Kitchen standards Bar standards Toilets External areas Back of house Stock rooms Beer gardens Signage Maintenance Complete regular venue audits and ensure all actions are completed promptly. Financial Management Responsible for: Weekly P&L performance Labour forecasting Payroll control Stocktakes GP performance Budget management Cash handling Banking procedures Invoice control Petty cash Utilities management Waste reduction Understand financial reports and use data to improve business performance. People Management Recruit quality team members. Complete structured inductions. Deliver ongoing training. Coach team members daily. Manage attendance. Complete return-to-work interviews. Manage holiday planning. Produce compliant rotas. Ensure legal staffing levels. Promote diversity and inclusion. Compliance Ensure full compliance with: Licensing Act Health & Safety Food Safety HACCP Fire Safety GDPR Challenge 25 Employment Law Right to Work checks Risk Assessments COSHH Accident Reporting Food Allergen Regulations Stock Management Complete weekly stock counts. Investigate variances. Minimise losses. Manage deliveries. Rotate stock correctly. Reduce wastage. Protect company assets. Marketing & Sales Work with the Operations Team to: Deliver seasonal campaigns. Promote live sport. Maximise entertainment nights. Drive food promotions. Increase social media engagement. Grow private bookings. Build community relationships. Develop local partnerships. Events Lead successful delivery of: Live music DJs Quiz nights Sporting events Seasonal celebrations Private functions Charity events Community initiatives Ensure every event is commercially successful and operationally excellent. Team Culture Create a culture built around: Respect Accountability High Standards Teamwork Fun Integrity Recognition Continuous Improvement Administration Complete all required administration accurately and on time, including: Rotas Payroll Stock records Incident reports Maintenance requests Weekly reports Audit paperwork Training records HR documentation Skills & Experience Essential: Minimum 3 years experience as a General Manager in a high-volume pub, bar or hospitality venue. Proven commercial success. Excellent leadership skills. Strong financial understanding. Experience managing large teams. Excellent communication skills. Personal Licence Holder (preferred). Strong knowledge of licensing and food safety legislation. Desirable: Multi-site experience. Experience managing entertainment-led venues. Experience with sports-led businesses. Knowledge of EPOS and stock management systems. Key Performance Indicators (KPIs) The General Manager will be measured against: Sales growth EBITDA Gross Profit Labour percentage Wage productivity Mystery guest scores Audit compliance Food hygiene rating Guest satisfaction Google review score Team retention Recruitment success Training completion Stock variance Health & Safety compliance Social media engagement Private booking growth Personal Attributes You will be: Passionate about hospitality. Commercially driven. Inspirational. Highly organised. Calm under pressure. Professional. Honest and accountable. Guest obsessed. Results focused. Resilient. Positive. Adaptable. What We Offer Competitive salary. Performance-related bonus. Career progression opportunities. Ongoing leadership development. Company pension. Staff discounts. Recognition programmes. Company events. Supportive Operations Team. Opportunity to lead one of the regions most exciting hospitality venues. Our Values Every decision we make is guided by three simple principles: People We invest in our teams and create memorable experiences for our guests. Standards We never compromise on quality, cleanliness, safety or service. Fun Hospitality should be enjoyable for our guests, our teams and our communities. TPBN1_UKCT

Deputy Pub Manager Job Description Job Title Deputy Pub Manager Reports To General Manager Location As Required Role Purpose As Deputy Pub Manager, you will support the General Manager in the successful day-to-day running of the pub, ensuring exceptional customer service, strong financial performance and outstanding operational standards. You will lead by example, inspire and develop the team, and take full responsibility for the venue in the General Managers absence, ensuring the pub operates safely, efficiently and profitably. Key Responsibilities Leadership & Team Management Support the General Manager in leading and motivating the pub team. Recruit, train and develop bar staff and supervisors. Conduct inductions and ensure all mandatory training is completed. Coach team members to deliver outstanding customer service. Manage shifts effectively and confidently. Support performance management, appraisals and disciplinary procedures where required. Lead by example and promote a positive working culture. Guest Experience Deliver exceptional customer service at all times. Ensure every guest receives a warm and friendly welcome. Resolve customer complaints quickly and professionally. Build relationships with regular customers and encourage repeat business. Maintain a vibrant, safe and enjoyable atmosphere throughout the venue. Operational Management Support the smooth day-to-day operation of the pub. Manage opening and closing procedures. Ensure all areas of the pub remain clean, organised and well presented. Maintain excellent cellar, bar and back-of-house standards. Ensure equipment is maintained and any maintenance issues are reported promptly. Oversee busy trading periods and ensure smooth service delivery. Financial Responsibilities Support achievement of weekly and monthly sales targets. Assist with rota planning to control labour costs. Complete cash handling, banking and reconciliation procedures accurately. Monitor daily sales performance. Help maximise profitability through effective cost control. Support stock ordering and supplier management. Stock Control Receive and check deliveries. Carry out regular stock counts. Investigate stock discrepancies. Ensure stock rotation and minimise wastage. Maintain accurate cellar management and product quality. Compliance Ensure compliance with Licensing Laws. Promote and enforce Challenge 25 procedures. Maintain Health & Safety and Fire Safety standards. Ensure Food Safety procedures are followed where applicable. Complete all required compliance checks and documentation. Maintain accident, incident and refusal logs. Sales & Business Development Support delivery of company promotions and events. Drive food and drink sales through excellent product knowledge. Encourage upselling across the team. Support local marketing initiatives and social media activity. Help maximise revenue during live sport, entertainment and seasonal events. Skills & Experience Essential Previous supervisory or management experience within a pub, bar or hospitality environment. Strong leadership and people management skills. Excellent communication and interpersonal skills. High standards of customer service. Cash handling and financial control experience. Ability to work under pressure in a fast-paced environment. Flexible approach to working evenings, weekends and bank holidays. Desirable Personal Licence Holder (or willingness to obtain). Cellar management experience. Experience with EPOS and hospitality systems. First Aid qualification. Personal Qualities Passionate about hospitality. Positive and enthusiastic attitude. Strong leadership skills. Excellent organisational ability. Reliable and dependable. Honest and trustworthy. Professional appearance. Strong problem-solving skills. Commercially aware. Calm under pressure. Key Performance Indicators (KPIs) Sales and profit performance. Labour cost management. Customer satisfaction and online reviews. Stock variance and wastage. Compliance audit scores. Team engagement and retention. Mystery guest results. Health & Safety compliance. Venue standards and cleanliness. What We Offer Competitive salary. Performance-related bonus opportunities. Career progression within the business. Ongoing training and development. Company pension. Employee discounts. Supportive leadership team. Recognition and reward programmes. Our Values At A.K. Whelan Pubs , everything we do is built around our three core values: People We invest in our teams and create welcoming experiences for every guest. Standards We take pride in delivering excellence across every aspect of our business. Fun We create lively, memorable pubs where customers and colleagues enjoy spending time. If youre an ambitious hospitality professional with a passion for leading teams and delivering exceptional guest experiences, wed love to hear from you. TPBN1_UKCT

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