We are seeking enthusiastic, friendly, and professional Waiters and Waitresses to join the team at Tamara Lounge. You will be responsible for delivering outstanding customer service, ensuring every guest enjoys a memorable dining experience from the moment they arrive until they leave.
As a valued member of our front-of-house team, you will represent the Tamara Lounge brand by providing attentive service, maintaining high standards, and working efficiently in a fast-paced environment.
Key Responsibilities:
- Welcome guests in a warm and professional manner.
- Present menus and confidently explain food, drinks, and specials.
- Take accurate food and beverage orders using our EPOS system.
- Serve food and drinks promptly and professionally.
- Check back with guests throughout their meal to ensure satisfaction.
- Handle guest requests and resolve minor issues professionally, escalating where necessary.
- Upsell food, drinks, desserts, cocktails, and shisha where appropriate.
- Prepare and maintain tables before, during, and after service.
- Ensure all stations remain clean, organized, and fully stocked.
- Process bills and payments accurately.
- Work closely with the kitchen, bar, and management team to ensure smooth service.
- Maintain excellent product knowledge of the menu, allergens, and promotions.
- Follow all food hygiene, health & safety, and licensing procedures.
- Assist with opening and closing duties.
- Support colleagues and contribute to a positive team environment.
What We're Looking For:
- Previous restaurant or hospitality experience is preferred but not essential.
- Excellent communication and interpersonal skills.
- A positive attitude with a genuine passion for customer service.
- Ability to remain calm under pressure during busy services.
- Well-presented with excellent personal hygiene.
- Flexible to work evenings, weekends, and bank holidays.
- Reliable, punctual, and hardworking.
- Ability to work both independently and as part of a team.
Skills Required:
- Customer service
- Communication
- Teamwork
- Time management
- Organisation
- Attention to detail
- Problem-solving
- Sales and upselling
- Multitasking
What We Offer:
- Competitive hourly pay plus tips.
- Staff meals during shifts.
- Employee discounts.
- Career development opportunities.
- Ongoing training.
- A fun, supportive, and professional working environment.
Our Expectations:
At Tamara Lounge, every guest should leave feeling that they have received exceptional food, drinks, and service. We expect every member of our team to:
- Treat every guest with warmth, respect, and professionalism.
- Take pride in their appearance and work.
- Be proactive rather than waiting to be asked.
- Support teammates during busy periods.
- Maintain the highest standards of cleanliness and service.
- Represent the Tamara Lounge brand with professionalism at all times.
- Expérience
- Nécessaire
- Type d'emploi
- Temps partiel
- Salaire
- 13 £ – 14 £ par heure
- Extras
- Plus Tips & Service Charge
Restaurant & Bars • 51-250 Employés
Recruteur chez nous depuis septembre, 2018
MC Group is a small group of Bar’s and Restaurants. We have over 100 staff working within our group from all backgrounds and cultures.
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