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Deputy General Manager - Award Winning Pub, Bar and Restaurant Group - Quality - London Welcome to London's biggest independent pub company ! Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London. In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for Best Managed Pub Company - 2-50 sites on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won Best Managed Pub Company - 2-50 sites in 2023 and most recently won Best Managed Pub Company - 2-50 sites and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for. Urban Pubs, Bars and Restaurants are currently recruiting for a talented and highly skilled Assistant General Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people focused and progressive operations led business. From leisurely morning coffees to lively late-night cocktails, Botanica Hall is designed to suit every occasion. Featuring gin tastings, wine, and engaging cocktail masterclasses, its the ideal setting for dinners, celebrations, and chic gatherings. The Role As Deputy General Manager you will support the General Manager in all aspects of running the venue as if it were your own business. Be business savvy and demonstrate great commercial acumen. Your team will look up to you, it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction. You will be given the opportunity to train, personally develop and progress your career as the company continues to grow. What we looking for: "Wear your heart on your sleave", take ownership, be bold and run the business as if it's your own Be cool, calm and collected, manage pressure with ease, nothing can phase you Must have minimum 2 years experience as a manager depending on the property being looked at Solid communication and organisational skills, be approachable Superb customer & floor service skills Strong all-round business knowledge from financials to customer satisfaction An entrepreneurial flare Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun Personal License holder beneficial What's in it for me: A competitive salary & bonus scheme Training and development Career progression and promotion opportunities with regular new openings around the corner Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants The opportunity to make strategic decisions within your business take ownership and Be Fearless Annual team trips abroad, regular management incentives and socials a fun, family atmosphere 28 days holiday Employee Assistance Programme (EAP) Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral Birthdays are for celebrating, so have the day off on us Cycle to work scheme Interested in hearing more , get in touch so we can arrange to meet up and show you around. TPBN1_UKCT

Company Description The Mercure?& Ibis?London Earls Court hotel is a newly renovated property in Southwest London. The property is a large conferencing & group hotel?comprising?a total of 508 keys, across two distinct brands within Accor,?Mercure?&?Ibis. As the property is a combo there are?282 Mercure rooms?&?226 Ibis rooms. The London Suite is the main ballroom for all types of events,?extremely versatile and plays a pivotal role in the propertys overall performance. The London Suite is divisible into nine separate meeting rooms, which when combined can be one of the largest pillar-free spaces in London for events up to 1,200 guests. The F&B outlets in the property have been created by?PARIS SOCIETY . ?The F&B space named?Barnabys?is perfect for social events and either the Barnabys Kitchen or Barnabys Lounge Bar can be semi or completely privatised for groups, events or?additional?catering / meeting space for larger residential bookings and functions. Our promise iscaring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission istomake the impossible possible to realise your dreams. Job Description POSITION OVERVIEW The Assistant Events & Groups Manager supports the Senior Events & Groups Manager in the day-to-day management, supervision and development of the Events & Groups team. This role acts as a key support between the Senior Manager and the Events & Groups Executives/Coordinators, helping to ensure enquiries are handled efficiently, proposals are issued on time, business is converted and contracted correctly, and all event planning information is communicated accurately to the hotel operations team. Previous team Management experience preferred. The Assistant Events & Groups Manager will help coach and support the Events & Groups team, acting as a point of guidance for daily questions, workload prioritisation, standards, systems and customer service delivery. They will lead by example in enquiry handling, conversion, planning, upselling and attention to detail. The role requires strong organisational skills, commercial awareness, excellent communication and a proactive approach to supporting both the team and the client journey from initial enquiry through to post-event follow-up. They will assist the Director of Sales & Marketing to energise and drive the team with closing days, demand generation weeks and other sales initiatives. There will be a focus on driving standards across the team which includes but not limited to; BEOs quality, maintaining & evolving E-proposals/proposals, data tracking (promotions & cross sells) and financials - post masters (PMs), deposits payments & schedules and monthly hotel credit meetings. The Senior Events & Groups Manager will provide excellent customer service during every element of the event or group enquiry process, taking the initial enquiry, negotiating rates, contracting and pre event, during event and post event planning. They will need to be dynamic and have good attention to detail coupled with strong selling, negotiation & organisational skills. Good communication skills are required to coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistent high level of service throughout the sales & event cycle. They will recognise opportunities to maximize revenue through upselling, conversion, and drive repeat business. The Senior Events and Groups Manager takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event. Duties : Deputise as Groups and Events Manager in the absence of the Senior Groups and Events Manager Support the day-to-day supervision, coaching and development of the Events & Groups team, ensuring enquiries are distributed, prioritised, followed up and converted effectively. Review turned-down enquiries and identify opportunities to create alternative offers, including different dates, flexible packages, adjusted room hire, minimum spend options, bedroom allocations or revised catering proposals. Review cancelled and lost business opportunities, identifying alternative solutions, future opportunities and conversion strategies to maximise revenue and retention. Contact clients to re-open the conversation and explore future event opportunities at the property. Work with the Senior Events & Groups Manager and Commercial Office Manager to identify need periods, black-out dates, quiet dates and tactical opportunities where the Events & Groups team can proactively generate demand, and assist in creating the M&E Strategy and communicating strategic changes over the Meeting and Events team Support proactive sales activity by reaching out to past clients, agents and event organisers with relevant offers, seasonal packages, availability updates and new event opportunities. Review lost business reports and identify trends, competitor feedback, pricing objections or date flexibility that could help improve future conversion. Amend, create and design templates for the team to utilise when quoting and responding back to clients Support the Senior Events & Groups Manager in the daily supervision of the Events & Groups team, helping to ensure enquiries are distributed, followed up and converted effectively. Act as a first point of support for Events & Groups Executives/Coordinators with daily queries, workload management, client communication, proposals, contracts and event planning requirements. Handle own portfolio of events and group enquiries, including taking initial enquiries, preparing proposals, negotiating rates, issuing contracts, collecting deposits and coordinating pre-event details. Support the Senior Events & Groups Manager with complex or high-value enquiries, VIP events, large groups, multi-day events, city-wide demand, sporting events, awards dinners, buyouts and other key opportunities. Assist with the checking and distribution of BEOs to ensure all operational departments receive accurate and timely event information, especially in absence of Event Co-ordinator Attend, support and (where required) lead BEO meeting in the absence of the Senior Events & Groups Manager. Ensure BEOs are completed to a high standard, with accurate details relating to timings, room setup, catering, AV, accommodation, billing, special requests and client expectations. Work closely with hotel operations, including F&B, kitchen, front office, reservations, finance and housekeeping, to ensure smooth event and group delivery. Support the team in identifying upselling opportunities across bedrooms, meeting rooms, catering, AV, private dining, packages, upgrades and additional hotel services. Help maximise revenue by supporting conversion, cross-selling, upselling and repeat business opportunities. Assist in maintaining and improving e-proposals, standard proposal templates, menus, packages and sales collateral used by the Events & Groups team. Support the management of financial processes, including deposits, payment schedules, PM accounts, billing instructions and client credit requirements. Support with the creation and amendment of Delphi reporting to ensure accurate records Maintain accurate records in Delphi and other hotel systems, ensuring all activities, notes, contracts, BEOs and financial information are updated correctly. Assist with monthly credit meetings and support the team in ensuring outstanding balances, deposits and payment schedules are followed up correctly. Help track team performance against monthly, quarterly and yearly targets relating to catering revenue, room hire, group room nights and total event revenue, through weekly BOB Meetings and Updating trackers Support the Senior Events & Groups Manager and Commercial Office Manager with sales initiatives, black-out dates, demand generation activity and promotional campaigns. Provide coaching and guidance to the Events & Groups team, supporting training, best practice sharing and continuous improvement. Support team meetings, BOB meetings, BEO meetings, weekly catch-ups and performance reviews where required. Ensure all client communication is professional, timely and aligned with hotel standards. Build strong client relationships and deliver excellent customer service throughout the full event and group journey: enquiry, proposal, contract, planning, event delivery and post-event follow-up. Support the Senior Events & Groups Manager in maintaining brand standards for enquiry handling, event planning, pre-event communication and post-event feedback. Handle client challenges or operational issues professionally, escalating to the Senior Events & Groups Manager when required. Assist in resolving client concerns and operational challenges promptly and professionally, escalating where appropriate. Support regular team meetings, business-on-the-books reviews, performance discussions and continuous improvement initiatives. Support the maintenance of Accor brand standards and departmental procedures across enquiry handling, event planning, event delivery and post-event feedback processes. Additional Information PERKS FOR YOU Competitive salary Entitle of 28 holiday days (bank holidays included) Employee benefit card offering discounted rates in Accor Hotels worldwide Develop your talent through learning programs by the Academy Accor Free Bonus Breaks Voucher Friends & Family Rates Eye Test Vouchers Private Healthcare Opportunity to grow within your property and across the world Friendly working Environment Ability to contribute to the local community and make a difference through our Corporate Social Responsibility activities, like Planet 21 Candidates must have the right to work in the UK TPBN1_UKCT

We are working with a growing property investment and acquisition business, looking to hire a Senior Finance Manager for a newly created number one finance position, reporting directly to the Director and managing one direct report. You'll get broad, end-to-end exposure in a growing property investm

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The Probate Operations Manager owns complex and higher-value cases, provides technical oversight, drives process efficiencies, and mentors team members while working closely with Senior Case Managers and the wider management team. Operations Manager (Probate Services) Please note: This role is inter

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As our Operations Manager, you’ll play a key role within the Senior Management Team, taking full ownership of Customer Side Leakage P&L performance, SHEQ compliance, and customer relationships.

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Attend all regular meetings and ensure that relevant information is cascaded as appropriate Lead set up on prep days Support the Deputy General Manager and General Manager to effectively induct, train and develop variable labor in accordance with the needs of the business. Support the Deputy General

Reporting to the Maintenance Manager duties will include:.

We're currently recruiting a part time Cleaner to join our cleaning and facilities teams for Defence, contracted to 15 hours per week.As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest experiences for our clients and customers.If you're

Be courteous to colleagues and pupils and provide a welcoming environment to parents, contractors, conference delegates, and other visitors Work independently to complete the daily/weekly tasks assigned by your line manager to a high standard Keep all areas clean, including washing, dusting, polishi

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Now is your chance to join the Team and Raise The Bar! Benefits offered for all Full-time Restaurant Managers: Medical Cover Competitive Pension Access to financial advisors for budget and retirement planning Crewmember Assistance Program Perks & Rewards for Restaurant Managers: Bi-Weekly Pay availa

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