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As an Interim Business Services Coordinator in Richmond, you'll play a key role in supporting the smooth running of daily operations within the financial services industry. From handling administrative tasks to coordinating essential business activities, your work will help ensure everything stays on track. \n Client Details \n An organisation based in Richmond operating within the financial services industry. \n Description \n\n • Calculating early settlement requests\n, • Delivering exceptional service via timely responses to Business Services inbox (including financial changes, ad-hoc invoices)\n, • Managing end of lease/HP administration\n, • Assisting with Risk admin duties on Lease Administration System\n, • Managing the daily invoice run to check for discrepancies\n, • Responsible for HPI queues, updating and making changes as necessary\n, • Managing the registration/release of Charges at Companies House\n, • Investigating and amending discrepancies in agreements.\n, • Managing the reconciliation and payment of maintenance, VAT, Secondary Rental share to third parties\n, • Taking ownership of processes and putting forward improvements to management\n, • Collaboratively working with other departments such as Customer Services, with title clearance, copy documents and any other necessary tasks\n, • Training new members of the team once probation has been passed and personal training plan complete\n\n Profile \n\n • Excellent verbal and written communicator\n, • Excellent interpersonal skills\n, • Good knowledge and confidence in using MS Office\n, • Good time management and organisational skills\n, • Focused on providing excellent service to internal customers\n, • Ability to work under pressure and on own initiative\n, • Positive attitude\n, • Problem solving\n, • Ability to identify and put forward new ideas for improvements\n, • Methodical and good attention to detail\n, • A strong team player\n, • Pro-active and willingness to be flexible in work required\n, • Conscientious and open to suggestions/ideas\n, • Willingness to learn and adapt to change\n, • Committed to and demonstrate Company values particularly relating to levels of professionalism and teamwork.\n, • Act with integrity at all times and embrace the philosophy of treating customers fairly\n\n Job Offer \n\n • Hourly rate between £14.00 and £16.00, dependent on the level of experience.\n, • Temporary role offering flexibility in Richmond.\n\n If you're interested in this role, apply now.

For: Customer Services Coordinator \n Location: Richmond upon Thames \n Salary: £32,000 per annum \n Job Type: Ongoing Temporary Assignment \n Hours: Monday to Friday, Full-Time (100% Office Based) 9am to 5pm \n About the Role \n Our client, a well-established organisation within the financial services sector, is looking for an experienced Customer Services Coordinator to join their Operations team on an ongoing temporary basis. \n This is an excellent opportunity for a customer-focused professional who enjoys building strong relationships, resolving customer queries and delivering outstanding service. Working within a busy and supportive team, you'll play a key role in ensuring customers receive a first-class experience while supporting a range of finance administration activities. \n The ideal candidate will have previous experience within financial services, asset finance, banking or a regulated customer service environment and will be confident managing customer enquiries from start to finish. \n Key Responsibilities \n\n • Deliver exceptional customer service to both internal and external customers.\n, • Manage customer enquiries via telephone, email and written correspondence within agreed service levels.\n, • Take ownership of customer queries through to resolution, escalating where appropriate.\n, • Process early settlement quotations in line with company policy and relevant legislation.\n, • Administer withdrawals, part payments and regulated agreements.\n, • Handle customer complaints professionally, ensuring they are managed in accordance with company procedures.\n, • Produce documentation including novations, variations, title confirmations and financial amendments.\n, • Process financial changes accurately on internal systems.\n, • Manage customer refunds and credit balances.\n, • Respond to customer audit requests and provide financial statements and copy documentation.\n, • Update customer bank details and Direct Debit instructions.\n, • Liaise effectively with internal departments to ensure smooth processing of customer requests.\n, • Maintain compliance with Consumer Credit Act, Money Laundering Regulations and Data Protection requirements.\n, • Identify opportunities to improve processes and contribute to continuous service improvement.\n, • Support the wider team with additional administrative duties as required.\n\n About You \n We're looking for someone who has: \n\n • A minimum of two years' experience within customer service, financial services, asset finance or a similar regulated environment.\n, • Excellent communication skills, both written and verbal.\n, • Outstanding customer service skills with the ability to build lasting relationships.\n, • Strong attention to detail and a high level of accuracy.\n, • Excellent organisational and time management skills.\n, • The ability to prioritise a varied workload and work effectively under pressure.\n, • A proactive approach with the confidence to take ownership of tasks.\n, • Strong problem-solving skills and sound judgement.\n, • Experience working with multiple systems and Microsoft Office.\n, • A positive attitude and the ability to work collaboratively within a team.\n\n What's on Offer \n\n • £32,000 annual salary.\n, • Ongoing temporary assignment with long-term potential.\n, • Monday to Friday working pattern.\n, • 100% office-based role in Richmond upon Thames.\n, • Friendly, professional and supportive working environment.\n, • Opportunity to gain valuable experience within a respected financial services organisation.\n\n If you're a customer-focused professional with a passion for delivering exceptional service and are looking for your next opportunity, we'd love to hear from you. Apply today to be considered \n Please note: \n As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. \n In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.

Salary: £26,437 per annum Role: Full time, Monday to Friday, 8am – 5pmLocation: Office based - Thames DittonWe are looking for an experienced Customer Service Coordinator to join our busy office. This role would suit someone with previous experience as a Service Coordinator, Service Administrator, Scheduler, Planner, Customer Service Coordinator or Call Centre Team Member who enjoys organising appointments, speaking with customers and providing excellent administrative support.About us:Home Service Group was established in 2024, bringing together a network of established, family-founded plumbing, heating, electrical and property service companies operating across the South of England.Each business has built its own strong reputation over many years. The group was created to unify these companies under a shared vision, combining deep technical expertise and trusted service with group-level standards, systems and centralised account management.Today, the group delivers consistent, high-quality property services across residential homes, schools, managed estates and commercial portfolios, offering the reliability of a larger organisation alongside the responsiveness of established local teams.As we continue to grow, our focus remains the same: to strengthen our network, invest in better systems and technology, and provide dependable service at scale for every client and partner.We are now looking for two Customer Service Coordinators to assist the service and installation teams in the day to day running of the departments and deliver outstanding and efficient customer service across the Home Service Group. Job share opportunities will be considered for the right candidates.Job Role:\n\n • Answer incoming calls in a professional, friendly and efficient manner, delivering excellent customer service. \n, • Schedule, confirm and reschedule service and installation appointments. \n, • Provide administrative support to the service and installation teams. \n, • Liaise with account customers and agencies, prioritising work and providing updates on additional work required. \n, • Contact existing customers to arrange annual boiler servicing appointments. \n, • Track parts and orders with suppliers, ensuring timely updates. \n, • Identify customers' needs and either resolve enquiries or direct them to the appropriate team member. \n, • Communicate clearly and effectively with customers, colleagues and suppliers. \n, • Work collaboratively as part of a positive and supportive team. \n, • Carry out a range of general administrative and ad hoc duties as required.\nAbout you:\n\n, • Previous experience in a call centre environment is essential. \n, • Previous experience in a similar customer service or administrative role is essential. \n, • Experience within the industry would be beneficial but is not essential. \n, • Excellent telephone manner with a outstanding customer service skills.\n, • Strong written and verbal communication skills. \n, • Excellent organisational and time management skills and a high level of attention to detail.\n, • Ability to work effectively both independently and as part of a small team. \n, • A positive, proactive approach with good problem-solving skills.\nThe Benefits:\n\n, • Casual dress\n, • Company events\n, • On-site parking\n, • Opportunity for progression\nCould you be our Customer Service Coordinator?Right to Work in the UK:Applicants must have the legal right to live and work in the UK. Given the role and salary level, this is not a role that will qualify for UK Sponsorship. We will respond to your application as soon as possible. Please bear with us, we are experiencing high numbers of applications at present.REF-229 915

Fleet Co-Ordinator £37,000 - £40,000 Mon- Friday – 7am – 3pm Feltham Permanent About the role The role holder will be part of the LCS Fleet Team responsible for Fleet Compliance and Administration within the Lampton Business units and its subsidiaries, working in partnership with the Hounslow Council’s. The Fleet Coordinator will ensure Group policies and statute regulations relating to these areas are applied and consistently maintained. This will include regular site visits and Joint meetings with our maintenance providers. Areas of non-compliance are to be reported to the responsible line manager/Senior Management In return Lampton Group will offer you 23 days holiday allowance, plus bank holidays We offer annual pay reviews and incremental pay increases’ Free gym membership Lampton Rewards - discounts and offers from top brands and services EE rewards - 20% off phone, sim and mobile broadband Enhanced Maternity and Paternity leave Pension Scheme Staff wellbeing services, including access to online GP, occupational health and EAP Flu Jabs Eye care vouchers and support towards glasses Cycle to work scheme Electric Car salary sacrifice scheme Key Responsibilities: - Fleet Compliance Ensure all vehicle maintenance records are maintained and readily available for audit purposes. Monitor and maintain compliance with Operator Licence requirements. Assist with vehicle compliance audits and inspections. Maintain accurate records of PMI inspections, MOTs, LOLER examinations and servicing schedules. Monitor driver licence checks and CPC qualification requirements. Support the management of tachograph compliance and infringement reporting. Vehicle Maintenance Coordinate vehicle servicing, inspections and repairs with maintenance providers. Monitor vehicle downtime and availability. Ensure defects are reported, investigated and repaired within agreed timescales. Monitor vehicle off road (VOR) reports and escalate concerns where necessary. Support warranty claims and repair authorisations. Fleet Administration Maintain accurate fleet records and databases. Process purchase orders, invoices and repair authorisations. Produce fleet performance reports and management information. Maintain vehicle registration, taxation and insurance records. Support procurement and vehicle replacement programmes. Supplier Management Liaise with maintenance providers, leasing companies and external contractors. Attend supplier performance meetings. Monitor supplier service delivery against agreed KPIs. Escalate service failures and support corrective action plans. Operational Support Conduct regular site visits across Lampton locations. Support vehicle investigations and incident reviews. Assist with accident management and insurance claims. Provide advice and guidance to managers and drivers regarding fleet policies and procedures. Continuous Improvement Identify opportunities to improve fleet performance and efficiency. Support implementation of fleet management systems and technology. Contribute to policy development and compliance initiatives. Promote best practice across all fleet operations Person Specification: - Essential Experience Minimum two years' experience working within fleet management, transport operations, vehicle maintenance or a similar environment. Experience maintaining accurate records and databases. Experience dealing with vehicle maintenance providers and external suppliers. Experience producing reports and analysing fleet data. Experience working within compliance-driven environments. Essential Knowledge Vehicle maintenance processes and fleet administration. Operator Licence requirements. DVSA regulations and roadworthiness requirements. Driver licence checking procedures. Health and Safety legislation relating to vehicle operations. Fleet management systems and telematics. Essential Skills Excellent organisational and administrative skills. Strong attention to detail. Ability to prioritise workload and meet deadlines. Effective written and verbal communication skills. Strong problem-solving and decision-making abilities. Ability to work independently and as part of a team. Strong customer service and stakeholder management skills. Strong knowledge base on microsoft office/excel Personal Attributes Professional and approachable manner. Reliable and dependable. Highly organised and self-motivated. Strong sense of ownership and accountability. Flexible and adaptable to changing business needs. Commitment to continuous improvement. Commitment to promoting safety and compliance. Hold a full UK driving licence Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

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