Partner Services Manager Italian Market
hace 1 día
Barcelona
Partner Services Manager – Partner Account Management Italian team Operational, strategic role at the intersection of process engineering, product expertise, and partner enablement. Owns outcomes and manages partner ecosystem with a focus on technical enablement and onboarding. • Manage portfolio of committed business partners including IT resellers, HR consultancies, accounting firms, and technology distributors., • Own technical enablement and onboarding lifecycle for the partner ecosystem, ensuring partner autonomy, quality, and retention., • Build and deliver structured training and certification frameworks for new Expert Partners., • Develop advanced continuous training modules, masterclasses, and webinars to achieve technical autonomy for existing partners., • Define and audit a structured, high‑quality implementation process for partner‑managed clients., • Investigate, design, and build systems that allow partners to offer and deliver services to customers., • Track delivery metrics, implementation data, and velocity to guarantee a premium onboarding experience., • Drive partner product adoption and achieve business outcomes for partner customers., • Monitor active partner setups, spot configuration risks, and implement fixes to prevent churn., • Build internal tools, templates, and playbooks to convert complex workflows into repeatable training modules., • Act as strategic bridge to internal squads, translating partner feedback into insights that shape the product roadmap., • Radical process ownership – proactively identify gaps, design solutions, and act on them., • Deep partner influence – coach partners, lead alignment conversations, and enforce quality standards., • Root‑cause problem solving – diagnose knowledge gaps and onboarding blockers, teach partners to become independent., • Data‑driven mindset – comfortable with operational metrics and KPI systems to prioritize actions., • Builder DNA – create training assets, playbooks, webinars, and tracking systems from scratch., • Native or near‑native proficiency in Italian and professional‑level English., • Experience in B2B SaaS: implementation management, customer success, partner enablement, account management, or technical training delivery., • Proven track record in managing structured project timelines and delivering improved outcomes., • Comfortable working with operational metrics and data to prioritize actions and measure ecosystem health., • Experience in HR technology, payroll, or workforce management systems., • Experience in an indirect sales, channel, or partner enablement model., • Background in corporate training or webinar delivery., • High‑growth, multicultural and friendly environment., • Access to Wellness Hub with gyms, pools, outdoor classes., • Savings with Cobee., • Language classes., • Lunch in the office and organic fruit., • Food discounts with Nora., • Pet‑friendly workplace., • Other benefits discussed during interview. We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you may indicate so optionally and we will share additional information. #J-18808-Ljbffr