Technical Support Engineer (L1 Frontline Support)
hace 12 días
Salt
Responsibilities ¿Quiere enviar su solicitud? Lea toda la información sobre este puesto a continuación y luego pulse el botón de solicitar. • This role sits squarely at L1: you’ll be the first point of contact for customer issues, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context, • Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing, • Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs, • Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials, • Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs, • Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback Benefits • 401k, • Health and dental insurance, • Unlimited PTO Qualifications and Skills • Strong technical communication skills., • DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc) is a plus., • Prior experience with Databento’s API is strongly preferred, as well as familiarity with financial trading and/or market data., • Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus., • Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus., • At least 2 years of experience in technical support, QA, or engineering., • Working proficiency in Python. xcskxlj, • Experience at an early-stage startup is a plus., • Even if your experience doesn’t exactly match the qualifications listed, we still want to hear from you. #J-18808-Ljbffr