Customer Service Manager
14 hours ago
Barcelona
pbr /Envíe su solicitud a continuación después de leer todos los detalles y la información de apoyo sobre esta oportunidad de trabajo.br / /ppstrongWho We Are /strong /ppAt Peli, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits. /ppbr / /ppWith a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Peli products are Built to Protect to Equip for the Mission. /ppbr / /ppAt Peli, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most. /ppbr / /ppstrongWhat You'll Do /strong: /pulliSet the vision and priorities for the Customer Service function, aligning regional teams with global standards, business goals and service excellence. /liliLead, coach and develop a high-performing Customer Service team, building the structure, skills and culture needed to support future growth. /liliOversee day-to-day service delivery, resource planning, workload priorities and performance metrics to ensure customers receive efficient, consistent support. /liliPartner closely with Sales, Supply Chain, Operations, Finance and global leadership to solve service issues, improve processes and support business transformation. /liliChampion continuous improvement, system enhancements and best-practice ways of working across order management, escalations, complaints and customer service processes. /li /ulpbr / /ppstrongWhat We’re Looking For /strong: /pulliA proven Customer Service, Sales Support or customer-facing operations leader, ideally with 5+ years of management experience in a multinational, matrix environment. /liliA strategic thinker who can turn business priorities into clear plans, measurable goals and practical execution. /liliStrong people leadership skills, with the ability to coach teams, build capability and create a collaborative, accountable, customer-focused culture. /liliConfident stakeholder management and communication skills, with the ability to influence across functions, regions and leadership levels. /liliComfort using KPIs, process governance and continuous improvement to raise service performance and operational efficiency. /liliFluent English and strong digital confidence, ideally including SAP/SD, Salesforce and Microsoft Office; br / br / another European language is a plus. /li /ulpbr / /ppstrongWhat’s In It For You /strong: /ppJoin a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported. /ppbr / /pulliGlobal Mental Wellness Program /lili22 Days of Paid Vacation, plus Additional Leave Days, in addition to Public Holidays /liliCompany-Sponsored Sick Leave /liliPension Plan /liliReimbursement for Fitness Activities /liliContribution to Barcelona Bicing Scheme /liliWeekly Delivery of Fresh Fruit /liliQuarterly Employee Celebration Days /liliPeer to Peer Recognition Program /liliService Recognition Program /liliAmazing employee discount program on Peli Products, Peli branded apparel and gear /liliEmployee referral program – get paid to work with your trusted network. xhfqzwm /liliEstablished reputable brand offering premium products – you’ll be proud to represent Peli! /liliAnd more… /li /ul