Trabajos Servicio al Cliente en Navas - Page 2Crear alertasSin experiencia

La persona seleccionada se encargará de garantizar la limpieza e higiene del menaje, utensilios y zonas de trabajo, asegurando el correcto funcionamiento del servicio de cocina y el cumplimiento de los protocolos de seguridad alimentaria.Funciones ?Limpieza de vajilla, cubertería, bandejas, utensi

Hotel Mandarin Oriental Barcelona.Mandarin Oriental, Barcelona is looking for a.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.M

Empresas: AQUA Hotel ?????Mosso d'equipatge (botones) 5* Ubicació: Barcelona Empresa: Ohla Eixample 5* Jornada: Completa Tipus de contracte: Fix discontinu Quin serà el teu rol? Seràs la primera benvinguda dels clients a l'hotel, oferint una atenció propera, professional i personalitzada. Donaràs suport a l'equip de Recepció perquè l'experiència dels hostes sigui excel·lent des de la seva arribada fins a la seva sortida. Les teves funcions principals seran: Donar la benvinguda als clients i acompanyar-los durant l'arribada i la sortida. Ajudar amb l'equipatge i facilitar l'accés a les habitacions. Informar els clients sobre els serveis de l'hotel i recomanar activitats o llocs d'interès. Donar suport al departament de Recepció en les tasques diàries. Atendre les peticions dels clients amb rapidesa i amabilitat. Vetllar per mantenir una imatge impecable i oferir un servei d'alta qualitat. Col·laborar amb la resta de departaments per garantir una experiència excel·lent. ? Què busquem? Experiència mínima d'1 any en una posició similar. Nivell alt d'anglès (imprescindible). Es valorarà positivament el domini d'altres idiomes. Excel·lents habilitats comunicatives i orientació al client. Bona presència i actitud professional. Persona dinàmica, responsable i amb facilitat per al treball en equip. Passió pel sector hoteler i vocació de servei. ?? Què oferim? Contracte fix discontinu. Jornada completa. Incorporació immediata. Oportunitat de formar part d'un hotel de 5 estrelles. Integració en un equip professional i dinàmic. Bon ambient de treball. Possibilitats de desenvolupament dins d'una cadena hotelera de referència. Requisitos :

Empresas: H10 Hotels H10 Hotels precisa incorporar precisa incorporar a una persona para la posición de Botones para trabajar en nuestro en el hotel H10 Urquinaona Plaza, en Barcelona. Las funciones a desarrollar serán: • Participar con alguna autonomía y responsabilidad en las tareas de recepción/conserjería ayudando al jefe de departamento y a los recepcionistas. Asistir, informar y aconsejar a los clientes. Transmitir a los clientes las llamadas telefónicas, correspondencia o mensajes. Colaborar en las tareas de conserjería / recepción. Realizar las tareas derivadas del perfil de la ocupación. Asistir o ayudar al huésped con su equipaje en su llegada al hotel. Supervisión del equipaje de los grupos o convenciones. Ayudar a la seguridad del hotel, reportando la entrada de personas no gratas o alguna anomalía. Ayudar a solventar posibles averías (menores) en ausencia del servicio de mantenimiento. * Colaborar y ayudar a otros departamentos si lo requieren. Requisitos : • Se requiere tener experienica en puesto similar en hoteles. Nivel de inglés alto hablado y escrito. Se valorarán otros idiomas. Aptitud para trabajar de cara al público. * Contrato de sustitución

Customer Service - Export con inglés.Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta oportunidad? Descúbralo a continuación.CUÁLES SERÁN TUS RESPONSABILIDADES?.Como parte del equipo de Export Customer Service, tu misión será garantiz

Are you passionate about e-commerce and driven to provide exceptional products and services to customers worldwide? NETENDERS is currently seeking a highly motivated Customer Service Representative to join our dynamic team.If you thrive in diverse cultural environments and are seeking an exciting op

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry.We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automo

Servicio al Cliente Por la apertura de dos nuevas oficinas, hay disponible 5 vacantes.Para la campaña de Vodafone empresas, en atención al cliente y ventas Requisitos * Excelentes habilidades de comunicación y negociación.Capacidad para trabajar de manera independiente y en equipo.Disponibilidad

On-site | Barcelona, Catalonia, Spain | MM_CS | Full time | French. Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a Customer Service Representative with French. Native French speaker and advanced level of Engli

We are looking for a hands-on Head/Manager of Account Management to lead our Portuguese market as part of our Customer Experience (CX) organization. Aunque la experiencia profesional y las cualificaciones son clave para este puesto, asegúrese de comprobar si posee las habilidades interpersonales preferibles antes de solicitar, si se requieren. Reporting to the Accounts Senior Director, you will own the retention, expansion, and customer success strategy for one of our key markets. This role combines strategic leadership with strong operational execution. You will be expected to stay close to the day-to-day reality of the business, support your team through complex customer situations, and drive continuous improvements across customer experience, retention, and revenue growth. We are looking for a player-coach who enjoys working closely with Account Managers, solving customer challenges, analyzing performance data, and turning insights into action. What You'll Be Doing - Own customer retention, renewal, and expansion targets for the Portuguese market. - Develop and execute initiatives to increase customer lifetime value and reduce churn. - Monitor team performance and ensure KPIs are consistently achieved. Lead and Develop a High-Performing Team - Recruit, onboard, and develop top Account Management talent. - Coach Account Managers through complex customer situations, negotiations, and escalations. - Foster a high-performance culture focused on accountability, customer outcomes, and continuous improvement. - Conduct regular performance reviews and provide actionable feedback. Own Operational Excellence - Stay close to the day-to-day operation and proactively identify opportunities for improvement. - Support the team in managing high-risk accounts, customer escalations, product-related challenges, and renewal risks. - Design, implement, and optimize processes that improve efficiency, customer satisfaction, and business results. - Use data to identify trends, uncover root causes, and drive informed decision-making. Act as the Voice of the Customer and Market - Build strong cross-functional relationships with Product, Sales, Marketing, and Operations. - Translate customer feedback and market insights into actionable recommendations. - Advocate for the needs of Portuguese customers and help shape product and service improvements. Your Profile Must-Have Requirements - Native Portuguese speaker with direct experience working in the Portuguese market. - Fluent English communication skills. - 3+ years of leadership experience within Account Management, Customer Success, Customer Experience, or a related SaaS function. - Strong SaaS or technology industry background. - Demonstrated ownership of retention, renewals, upselling, cross-selling, and expansion metrics. - Experience working in fast-paced, high-growth environments. What We Are Looking For - A hands-on leader who enjoys being close to customers and operations. - Strong problem-solving and analytical skills. - Ability to navigate ambiguity and make data-driven decisions. - Experience managing customer escalations, churn-risk situations, and complex stakeholder conversations. - Excellent coaching and people development capabilities. - Strong business acumen with the ability to balance short-term execution and long-term strategy. - Ability to influence cross-functional teams and drive alignment across the organization. About us At Factorial, we're building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe's fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we'd love to meet you. Our Values - We own it: We take responsibility for every project. We make decisions, not excuses. - We learn and teach: We're dedicated to learning something new every day and, above all, share it. - We partner: Every decision is a team decision. We trust each other. - We grow fast: We act fast. We think that the worst mistake is not learning from them. - We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. - We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. xohynlm If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you. Wanna learn more about us? Check our website! Perks of being part of our team We care about people and we also offer a lot of benefits for employees: - High growth, multicultural and friendly environment - Alan as private health insurance - Healthy life with Wellhub (Gyms, pools, outdoor classes) - Save expenses with Cobee - Language classes - Breakfast in the office and organic fruit - Nora discounts - Free caffeine and theine - Pet Friendly

Since our launch in early 2022, we have grown into an innovation leader in specialty bakery and coffee with more than 50 locations in 10 countries – and we are far from done. With new stores opening across Europe and further expansion into Asia and America in preparation, our brand world is constantly evolving and needs strong spatial and visual identities. Our concept of specialty bakery and coffee is all about experience – from bold flavours to a distinctive design language that transforms every visit into a lifestyle moment. As a HR & Accounting Manager (m/f/d), you will play a key role in shaping and developing our HR and financial processes in Spain. You will take ownership of both operational and strategic topics related to people management, payroll, accounting, and compliance, helping to build strong foundations for further growth. In this role, you combine organizational excellence with analytical thinking, ensuring our employees are well supported and financial processes are managed efficiently and accurately. If you are passionate about building structures, optimizing processes, and taking responsibility in a dynamic international environment, we would love to hear from you. Office: Spain/Barcelona Tasks HR & People Management • Oversee all HR processes in Spain, from recruiting and onboarding to employee lifecycle management and offboarding. • Act as a trusted partner to managers and employees on HR policies, labor law, and people-related topics. • Coordinate payroll preparation in collaboration with external providers. • Maintain employee records, contracts, and other HR documentation. • Support the organization of internal events, HR initiatives, and employee activities. • Manage correspondence with companies regarding Spanish occupational health and safety requirements. Accounting & Finance • Manage day-to-day accounting activities, including reconciliations, invoice processing, and payments. • Support monthly and annual closing processes and act as the primary contact for correspondence with tax advisors. • Assist in the preparation of financial reports, analyses, and forecasts for management. • Continuously improve finance processes and implement efficient systems and tools. • Manage and review travel expense reimbursements, ensuring accuracy and compliance with company policies. Administrative & Office Support • Provide administrative support across HR and office operations, including coordination of HR events and day-to-day office tasks. • Assist with general office management and ensure smooth administrative workflows. • Collaborate closely with international teams across Finance, Operations, and Leadership to support cross-functional initiatives. Requirements - Several years of experience in HR and/or accounting, ideally within an international company. - Solid knowledge of Spanish labor law and tax regulations. - Experience with accounting and HR systems and strong proficiency in MS Office or similar tools. - Structured, detail-oriented, and solution-driven working style with high ownership. - Excellent communication and organizational skills. - High level of discretion and integrity when handling confidential information. - Fluent Spanish and English skills, both written and spoken; additional languages are a plus. - Ability to prioritize and work effectively in a fast-paced environment. - Strong team player with a collaborative mindset. - Interest in continuous learning and professional development. - Motivation to work in a flexible and dynamic environment. Benefits - Diverse and impactful role with high level of responsibility. - International environment with short decision-making processes. - Supportive and collaborative team culture. - Flexible working hours and hybrid working options. - Opportunities for professional development and growth. - Team events and company activities. - Attractive employee benefits and perks. Have we sparked your interest? We look forward to receiving your application, including your CV and relevant documents, in English or Spanish.

Experteer Overview Buscas un perfil hunter para liderar la apertura y desarrollo de cuentas estratégicas en Iberia dentro del sector Hospitality. En este rol trabajarás con grandes cadenas hoteleras y perfiles C‑suite para gestionar todo el ciclo de ventas y negociación de contratos. Colaborarás con equipos locales para implementar acuerdos y coordinar proyectos con múltiples stakeholders en un entorno internacional. Tu impacto será impulsar el crecimiento de cuentas estratégicas y contribuir a la expansión y visibilidad de la empresa en Europa. Esta posición ofrece autonomía, movilidad y exposición multinacional como parte de tu día a día. Compensaciones / Beneficios • Prospectar y captar nuevas cuentas estratégicas • Desarrollar relaciones con grandes cadenas hoteleras • Gestionar el ciclo completo de venta desde identificación hasta cierre • Liderar negociaciones con interlocutores de alto nivel • Colaborar con equipos comerciales y operativos para implementación de acuerdos • Coordinar proyectos y stakeholders internos y externos • Realizar reporting y presentaciones en un entorno internacional Responsabilidades • Más de 5 años de experiencia en ventas B2B • Experiencia en desarrollo de negocio y captación de nuevas cuentas • Conocimiento del sector Hospitality, Horeca, Food Service o entornos relacionados • Experiencia negociando con grandes cuentas corporativas • Capacidad de trabajar de forma autónoma y orientada a resultados • Experiencia en entornos multinacionales o estructuras matriciales valorada • Español e Inglés alto imprescindible Requisitos principales • Paquete retributivo competitivo • Bonus anual del 15% • Vehículo de empresa • Seguro médico privado • Seguro de vida • Plan de pensiones y beneficios sociales

Factorial is seeking a hands-on Head of Account Management to lead our Portuguese market within the Customer Experience organization. Compruebe que cumple con los requisitos de habilidades para este puesto, así como con la experiencia asociada, y luego envíe su CV a continuación. You will own retention, expansion, and the customer success strategy, balancing strategic leadership with hands-on execution. xohynlm You will coach and develop a high-performing Account Management team, drive renewal risk management, and translate customer feedback into product and service improvements. #J-18808-Ljbffr

EPM Scientific is seeking a results-driven Key Account Manager for our Barcelona-based commercial team. Compruebe a continuación si tiene lo necesario para esta oportunidad y, si es así, envíe su solicitud lo antes posible. The role requires building strategic relationships with hospitals and healthcare professionals to drive adoption of innovative healthcare technology solutions across Catalonia. The ideal candidate will have a degree in Engineering or Life Sciences, plus proven experience in account management or business development within healthcare. xkdbapo Travel across Catalonia is expected. #J-18808-Ljbffr

Experteer Overview In this role you will develop and grow the Aerospace u0026amp; Defense market for Iberia, building long-term customer relationships and delivering tailored Molex solutions. You will shape regional sales strategy through market insights and a strong Salesforce pipeline. You collaborate with cross-functional teams to meet growth objectives and influence profitable plans. This is a chance to influence market expansion while supporting innovative electronics solutions. Compensaciones / Beneficios • Develop and grow the Aerospace u0026 Defense market for Iberia • Maintain and expand professional business relationships within assigned accounts • Understand customer applications and offer Molex portfolio solutions • Prepare business plans ensuring profitable growth aligned with corporate objectives • Build long-term relationships with customers and drive frequent interactions • Build a Salesforce pipeline reflecting demand and growth ambitions • Provide market insights to develop regional sales strategy • Provide marketing intelligence on competitor activity and market trends Responsabilidades • Degree in Engineering or related field • Several years' experience in electronics or aerospace u0026 defense industry • Strong interpersonal skills to build relationships and expand network • Proactive entrepreneurial mindset • Excellent selling, communication and negotiation skills • Fluent in English and Spanish Requisitos principales •

Experteer Overview As IT Account Manager, you drive end-to-end management of the AGN service lifecycle and serve as the key interface between Allianz Technology and Allianz operating entities. You strengthen AGN service perception by delivering measurable improvements and managing customer relationships across Europe. You align AGN strategy with customer priorities and coordinate with global squads to optimize KPIs, SLAs, and value delivery. This role combines technical insight with strong communication to shape solutions and foster collaboration in a multinational environment. Compensaciones / Beneficios • Own and manage the end-to-end AGN service lifecycle • Drive improvements in AGN service perception (AES, NPS) • Manage customer relationships with key OE stakeholders • Address customer requirements and escalations with AGN squads • Coordinate official AGN communications and align AGN strategy with customer priorities • Drive AGN marketing and value proposition • Coordinate with global AGN squads and manage service KPIs, SLAs, and pricing discussions • Support risk, incident, and problem management Responsabilidades • Technical background in enterprise IT network infrastructure • Knowledge of the AGN service portfolio (desirable) • Networking certifications such as CISCO (a plus) • Fluency in English and German • High precision, reliability, and strong teamwork skills • Excellent communication and relationship-building abilities • Willingness for international travel • Basic AI knowledge and interest in AI tools and technologies Requisitos principales • hybrid work model • bonus scheme • pension • employee shares program • employee discounts • lifelong learning

Experteer Overview En Marlex trabajas para una organización líder en ferias, como Account Manager en los sectores alimentación o náutico. Gestionas la captación de clientes, la relación con clientes existentes y la satisfacción para asegurar la continuidad del negocio. Identificas oportunidades de venta adicional y colaboras en estrategias de desarrollo de marca, manteniendo contacto con expositores y clientes a nivel nacional e internacional. Ofreces estabilidad, proyección profesional y un entorno dinámico y polivalente. Compensaciones / Beneficios • Captación de clientes: desarrollar propuestas, gestionar presupuestos y coordinar campañas de captación • Gestionar y mantener las relaciones con los clientes existentes para garantizar su satisfacción y la continuidad del negocio • Identificación de oportunidades para ventas adicionales o cruzadas de productos o servicios • Negociar con diversas entidades • Contribuir a estrategias en el desarrollo de marcas • Gestión de relaciones con expositores para garantizar satisfacción y fidelidad • Visitas periódicas a clientes a nivel nacional e internacional Responsabilidades • 2-3 años de experiencia en una posición similar • Experiencia en sector alimentación o náutico • Experiencia en venta consultiva • Catalán, castellano e inglés fluidos • Disponibilidad para viajar • Perfil ambicioso, dinámico y perseverante Requisitos principales • horario flexible • 1 día de teletrabajo • dietas • kilometraje • estabilidad laboral • proyección de futuro

Experteer Overview As an Account Manager in our Surgical Sales team, you will drive sales growth and expand Hologic’s presence across Cataluña by building strategic relationships with hospitals and clinics. You will develop territory plans, identify new opportunities, and deliver compelling proposals that demonstrate the value of our Surgical portfolio. You’ll collaborate cross-functionally to ensure excellent customer outcomes while staying ahead of market and competitor trends. This role offers meaningful impact in advancing women’s health through innovative technology. Compensaciones / Beneficios • Drive sales growth and increase market share across the territory • Develop and execute strategic territory plans to meet/exceed targets • Identify and pursue new business opportunities and expand presence • Build strong relationships with stakeholders in hospitals, clinics, and healthcare organizations • Deliver presentations and commercial proposals showcasing the Surgical portfolio • Collaborate with Sales, Marketing, Clinical Support and other functions to improve customer outcomes • Maintain market intelligence on dynamics, competitors, and healthcare trends • Utilize CRM and data to forecast, manage opportunities, and optimize territory performance • Act as trusted advisor to customers to support clinical and business objectives Responsabilidades • Proven success in medical device, healthcare, or related B2B sales environments • Strong consultative selling, negotiation and account management skills • Ability to identify customer needs and translate into business solutions • Excellent communication and presentation skills with the ability to engage stakeholders at all levels • Proactive, self-motivated, results-oriented with a drive to exceed objectives • Strong analytical capability with experience using CRM systems and sales reporting tools • Full professional proficiency in Spanish and English • Valid driving licence Requisitos principales • pension • insurances • comprehensive benefits package • base salary + commission

Experteer Overview In this role, you will be the first point of contact for existing customers in the Portuguese market, helping to retain and grow a portfolio of clients. You will build long-term relationships, understand client needs, and identify product improvements and upsell opportunities. You’ll work closely with the Customer Experience team to drive client satisfaction and reduce churn through proactive support and regular touchpoints. This is a chance to influence customer journeys at scale within a fast-growing SaaS company that values inclusion and collaboration. Compensaciones / Beneficios • Identify upsell opportunities and generate revenue from each client • Build strong client relationships through regular video calls and gather requirements • Provide after-sales support to retain customers • Ensure prompt and accurate responses to client queries • Identify trends and suggest product improvements to enhance customer journeys Responsabilidades • Experience in customer service and sales, preferably in online support • Analytical, organized, and able to multitask • Comfort with digital tools and new tech • Interest in the B2B SaaS environment • Effective communicator with quick empathy • Proactive and able to contribute new ideas • Native Portuguese and professional English Requisitos principales • Alan private health insurance • High growth, multicultural environment • Wellhub fitness benefits • Cobee expense savings • Language classes • Office breakfast and organic fruit

Hello! We are looking for a Partner Account Manager (PAM) to join our Partner Account Management DACH team. This is a highly strategic, commercial, and impact-driven position focused on unlocking the full monetary potential of our partner ecosystem. It requires someone who thrives on driving revenue growth, identifying expansion opportunities, and building long-term commercial value alongside our partners. If you are an ambitious professional with a strong sales and commercial mindset, who wants to scale a market through partner-led growth and be held to strict revenue, cross-sell, and retention targets – this could be your next big step. About the team Our Strategic Partnerships team opens doors to new markets by building meaningful partnerships that help us grow together. We focus on maximizing the mutual business value of our ecosystem. If you thrive on negotiation, commercial strategy, and creating profitable win-win relationships, you'll fit right in. What you’ll do As a Partner Account Manager, you will take full commercial ownership of a portfolio of committed business partners (IT resellers, HR consultancies, accounting firms, and technology distributors). While our Partner Services Managers (PSMs) own the technical enablement and onboarding lifecycle, your primary mandate is growth, retention, and monetization. This is a B2B2B model. You do not manage end customers directly; instead, you empower and incentivize partners to drive commercial success within their client portfolios. - Commercial Growth & Revenue Expansion: Develop and execute joint commercial strategies with partners to maximize revenue. Drive active cross-selling, up-selling, and expansion of Factorial features across partner-managed accounts. - Monetary Metrics & Forecasting: Own and manage commercial pipeline metrics, financial forecasting, and account expansion goals. Conduct regular business reviews (QBRs) focusing on commercial performance. - Retention & Churn Management: Monitor the financial health of the partner portfolio. Proactively implement strategic interventions to achieve a zero-churn and zero-downsell goal across partner-managed accounts. - Product-Driven Value Creation: Maintain deep, fundamental knowledge of the Factorial product. While you won't handle implementation, you will use your product expertise to align Factorial's features with the commercial objectives of your partners and their clients. - Partner Engagement: Build strong, long-term commercial relationships with partner stakeholders, educating them on new monetization opportunities, packaging, and commercial updates. What are we looking for? - Commercial Drive & Acumen: You are a natural salesperson at heart. You are comfortable working with revenue targets, OTE structures, and KPIs, with a proven track record of hitting and exceeding growth metrics. - Indirect Sales Expertise: Experience working inside an indirect sales, channel partner, or partner account management model in a B2B SaaS environment is highly preferred. - Cross-Team Collaboration: This role excels at driving other teams, managers and individual contributors, to execute on conflicting priorities to generate as much impact as possible. - Product Fluency: You have a passion for technology and a deep understanding of SaaS platforms. You can talk comfortably about software mechanics to spot and capitalize on upsell opportunities. - Ecosystem Authority: You confidently lead high-level alignment and commercial negotiation conversations with external partners and business leaders. - Native or near-native proficiency in German and professional-level English. - SaaS Background: Prior experience in account management, customer success, or business development within HR technology, payroll, or workforce management systems is a significant plus. What's in it for you? - Structured career paths to support your professional growth. - Transparent salary grids with a competitive fixed/variable (OTE) split. - Uncapped monthly variable – your ambition sets the limit! Perks of being part of Factorial - Alan as private health insurance - High growth, multicultural and friendly environment - Healthy life with Wellhub (Gyms, pools, outdoor classes) - Save expenses with Cobee - Language classes - Breakfast in the office and organic fruit - Food discounts with Nora - Pet Friendly - Much more that we'll spill during the interview process About Factorial At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you. We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you. Our values - We own it: We take responsibility for every project. We make decisions, not excuses. - We learn and teach: We're dedicated to learning something new every day and, above all, share it. - We partner: Every decision is a team decision. We trust each other. - We grow fast: We act fast. We think that the worst mistake is not learning from them. Want to learn more about us? Check our website! #LI-GB2

Experteer Overview In this role, you serve as the technical lead for FCC catalyst applications at refinery sites in Southern Europe and the Mediterranean. You will help optimize performance, run simulations, and advise on catalyst choices and operating strategies. You’ll own Pu0026amp;L for assigned accounts and shape account strategies to grow BASF’s FCC business. You’ll collaborate closely with technical, Ru0026amp;D, and commercial teams to deliver value and drive market share. This is a hands-on, customer-facing opportunity at scale with regional impact. Compensaciones / Beneficios • Serve as the primary technical expert for FCC catalyst applications at customer sites • Provide hands-on technical support including troubleshooting, unit optimization, and performance improvement • Conduct FCC technical evaluations, simulations, and modeling to support recommendations and proposals • Advise refinery operations and technical teams on catalyst selection, performance, and operational strategy • Own full Pu0026L responsibility for assigned FCC accounts (volume, margin, pricing, receivables) • Develop and execute account strategies aligned with BASF’s FCC business objectives • Manage pricing, contract negotiations, and commercial terms with refinery customers • Deliver accurate sales forecasts and manage CRM tools for account planning • Identify and capture new FCC business opportunities within existing and new refinery accounts • Expand account penetration through relationship mapping across technical and commercial stakeholders • Position BASF’s FCC catalyst portfolio to maximize market share in the region • Build strong relationships with refinery engineers, operations teams, and decision-makers • Act as the interface between customers and internal BASF technical, Ru0026D, and business teams • Represent BASF in customer meetings, technical reviews, and industry engagements Responsabilidades • University degree (BSc, MSc or PhD) in Chemical Engineering, Chemistry, or related disciplines • Strong background (at least 5 years) in refining with deep expertise in FCC operations and catalysts • Proven track record in a customer-facing FCC technical or commercial role with success in pricing and contract negotiations • Ability to perform FCC process analysis, modeling, and technical evaluations • Familiarity with Southern Europe / Mediterranean refining landscape • Strong English communication skills (verbal and written); knowledge of a Mediterranean language is a plus • Availability to travel ~30–50% of working time Requisitos principales • Flexible working model with remote work within the country • Health insurance and pension plan • Stock program after one year • Training and professional development opportunities • Life and accident insurance • Support for work-life balance and schooling

Experteer Overview En este rol, impulsarás el crecimiento de negocio en Este de España manteniendo y expandiendo la base de clientes a través de relaciones sólidas y planes estratégicos. Colaborarás con equipos multidisciplinares para convertir oportunidades en ventas y contribuirás a la estrategia europea y de país de Interface. Trabajarás con soluciones sostenibles que conectan diseño y rendimiento, apoyando clientes en proyectos de ciclo largo. Buscamos una persona proactiva que conecte con decisiones clave y refuerce nuestra posición de mercado. Compensaciones / Beneficios • Desarrollar y ejecutar planes de desarrollo de negocio para la zona asignada • Mantener y expandir relaciones con clientes en todos los niveles • Identificar y activar nuevas cuentas y reactiva clientes existentes • Gestión de oportunidades de ventas y seguimiento de previsiones • Colaborar con colegas en proyectos interconectados por reparto de zonas • Vender productos y servicios dentro de precios y perseguir objetivos de facturación • Recopilar y reportar información de mercado y competencia • Identificar necesidades de sostenibilidad de clientes y promover soluciones sostenibles • Mantener CRM actualizado para análisis de progreso y ventas Responsabilidades • Experiencia en diseño de productos o sector B2B • Experiencia en ventas de ciclo largo (proyectos) • Capacidad para desarrollo de negocio y trabajo en equipo • Permiso de conducir • Inglés fluido • Conocimientos de informática (incluido Excel) • Experiencia en CRM (preferiblemente Salesforce) • Alta motivación y autonomía • Habilidad para establecer relaciones a distintos niveles • Buena gestión del tiempo y organización Requisitos principales •

At Bending Spoons, we're striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards. Si desea saber un poco más sobre esta oportunidad, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto. In pursuit of this objective, we acquire and improve digital businesses, not to sell on, but to own and operate for the long term. The transformations we make are often deep-designed to speed up innovation, benefit customers, and strengthen business performance. Here, hierarchy is minimal and teams are small and talent-dense. We operate established products with the ambition, agility, and urgency of a startup. Across the company, we integrate AI deeply into how we work so that human judgment and machine intelligence reinforce each other. For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That's our promise to such a candidate. A few examples of your responsibilities • Shape the B2B sales function. Joining a fast-moving team building a world-class B2B sales function, you'll help define the strategy, approach, and guiding principles that set a new standard for excellence in enterprise sales., • Curate high-potential leads. Build a portfolio of revenue-driving corporate clients, leveraging the latest AI tools to prioritize where you invest your time for long-term growth., • Learn the industry inside and out. Understand the incentives, pressure points, and decision-makers of your industry so you can build powerful, profitable relationships., • Be a credible voice for the product. Speak about it with clarity and confidence. Gather feedback from clients and share insights to help shape future development., • Follow the data. Keep a close eye on performance metrics to gauge impact and zero in on the highest-value actions and opportunities., • Stand out at every touchpoint. Deliver outstanding service that builds trust with every client interaction. What we look for, • Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter., • Drive. You're extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high - and rising - bar., • Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You're reliable, honest, and transparent., • Proficiency in English. You read, write, and speak proficiently in English. What we offer, • Incredibly talented, entrepreneurial teams. You'll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field., • An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential - then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you've got what it takes, you'll soon be playing an essential role in major projects, too., • All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work., • Competitive pay and access to company equity at a discounted price. Typically, we offer individuals with limited experience an annual salary of £56,345 in London and €54,346 elsewhere in Europe. For candidates with highly relevant experience, compensation can reach up to £151,436 in London and €145,430 elsewhere in Europe. Compensation varies by location and expected impact, and grows rapidly as you gain experience and translate it into greater contributions. For individuals who demonstrate exceptional capability, we may offer compensation beyond the usual ranges to reflect their higher expected impact. If you're offered a permanent contract, you'll also be able to receive some of your pay in company equity at a discounted price, allowing you to participate in the value we create together. If relocating to Italy, you may be eligible for a 50% tax reduction. Commitment & contract Permanent or fixed-term. Full-time or part-time. Location Milan (Italy), London (UK), Madrid (Spain), Warsaw (Poland), or fully remote from eligible countries. The selection process In our screening process, we prioritize verifiable signals of excellence, regardless of seniority. There are no preferential paths beyond what your application demonstrates, and we evaluate every candidate through the same process. Some people hold back because they feel they lack experience or have an imperfect CV. If you like the role and believe you could excel over time, don't self-reject. All applications go through our careers page, which is the only way to be considered. If you pass our screening, you'll be asked to complete one or more tests. They are challenging, may involve unfamiliar problems, and can take several hours. To learn more about what to expect throughout the selection process, you can find additional information here. We set the bar high and won't extend an offer until we're confident we've found the right candidate. This is why a job may remain open for months or be reposted several times. We consider all applicants for employment and provide reasonable accommodations for individuals with disabilities - please let us know through this form. Before you apply If you've applied before but didn't receive an offer, we recommend waiting at least one year before applying again. Bending Spoons is a demanding environment. We're extremely ambitious and we hold ourselves - and one another - to a high standard. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment. To help you ramp up quickly and set yourself up for success, we expect you to spend most days in our Milan office during your first few months with us, regardless of your long-term work location. It's the best way to rapidly absorb our company culture and build trust with your new teammates. We'll support you with generous travel and accommodation assistance. xohynlm After that, you're welcome to work from one of our offices, or remotely from approved countries - depending on what we agree at the offer stage. If the role speaks to you and you're excited to give your best, we'd love to hear from you. #J-18808-Ljbffr

Buscas trabajo en hostelería y turismo? Este mes de julio surgen nuevas oportunidades para botones para hotel en Barcelona.

Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries. DESCRIPCIÓN DEL PUESTO - Dentro del equipo comercial del área de Viajes, estarás bajo la responsabilidad del/de la Responsable de Área. - Tu misión será desarrollar y gestionar una cartera de clientes/mercados con el objetivo de construir, comercializar y asegurar la producción de ofertas hoteleras de medio radio. - Contribuirás al desarrollo de la unidad de negocio Veepee Travel, captando y fidelizando nuevos partners y desarrollando los distintos destinos. MISIONES - Comercializar, desarrollar y negociar - Prospectar y comercializar el servicio Veepee Voyage ante los touroperadores, proponiendo ventas flash y acciones de comunicación y medios. - Definir y negociar todas las condiciones comerciales y jurídicas específicas de la producción de viajes. - Realizar el seguimiento de las operaciones, analizarlas y elaborar informes. - Fidelización y gestión de grandes cuentas: reuniones / análisis / planificación… - Diseñar y comercializar ofertas hoteleras alineadas con las oportunidades y restricciones de los partners y con el calendario del consumidor. - Con foco particular en los siguientes destinos: España y sus islas, Portugal y Marruecos. - Búsqueda y captación de nuevos partners / desarrollo de segmentos de mercadoAsegurar la producción de la oferta de VP. - Analizar el desempeño y realizar el seguimiento de objetivos. REQUISITOS - Formación superior, idealmente en turismo, y experiencia demostrada en la gestión de cuentas estratégicas, preferiblemente en el sector hotelero/turoperación en el mercado francés. - Acostumbrado/a a trabajar con direcciones generales, comerciales y de marketing de grandes marcas. - Idealmente, conoces la puesta en marcha de acciones de marketing operativo y la negociación de ventas flash. - Tu orientación a resultados, talento para la negociación, expertise del sector, organización, creatividad y excelentes habilidades interpersonales te permitirán tener éxito y desarrollarte en un entorno apasionante. - Ingles ✅ BENEFITS Flexible Office with minimum 3 days on site and up to 2 days at home Intensive workday on Fridays Online language learning Platform Health Insurance Holidays: 27 days - ️RECRUITMENT PROCESS 1️⃣ HR interview 2️⃣ Manager’s interview El grupo Veepee procesa sus datos recopilados como parte de la gestión de su reclutamiento para gestionar su expediente de solicitud para el puesto al que ha postulado. Para obtener más información sobre nuestra política de protección de datos personales, le invitamos a consultarla en nuestro sitio de carreras. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company Description We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world. We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas. As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center. Job Description Are you passionate about technology and cars? If so, Bosch Service Solutions is the place for you. Here, you will have the opportunity to work for a leading global motor company, assisting customers who drive automobiles, motorbikes, or use power equipment. You will provide assistance with questions on the product portfolio, import/export procedures, first-level technical support, complaints, and support with the use of the IoT technologies these vehicles are equipped with, including apps.In this role, you will utilize your language skills in Swedish and English, to provide outstanding customer service and support. - Manage incoming contacts such as phone calls, emails, and letters from customers: This involves promptly and professionally handling all incoming communication from customers, ensuring that their inquiries and concerns are addressed in a timely manner. - Provide information about products, resolve client queries, and explain company policies: As a customer service representative, you will be responsible for providing accurate and detailed information about the company's products, addressing any questions or concerns that customers may have, and explaining company policies in a clear and helpful manner. - Serve as a brand ambassador and provide outstanding service to clients: As a customer service representative, you will be the face of the company, representing its values and commitment to exceptional service. You will strive to provide an outstanding customer experience, building rapport with clients and ensuring that their needs are met with professionalism and care. You bring the passion, and we'll give you the training. This role includes a company-paid training of 2-3 weeks so you can become an expert in vehicles, customer support, and internal procedures. If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team. What we offer: - Immerse yourself in an international network and take advantage of diverse opportunities within a global employer, including training and internal growth. - Enjoy a full-time position with a long-term contract. Your recruiter will give you more details on this. - Work Monday to Friday – Weekends free. This means more time for your adventures. We work 39 hours per week. You will be working in the following rota: 08:00 a 16:00 , 09:00 a 17:00 , 11:00 a 19:00 - Experience the freedom of a hybrid work setup. - Access exclusive employee discounts on Bosch Power Tools and Home Appliances, perfect for your next DIY project or home upgrade. - Thrive in a fun, rewarding working environment that encourages creativity and innovation. - Full training in customer service including automotive product portfolio, customer experience techniques, apps, IOT (Internet of Things) and software. Get ready to learn a lot! - Free psychological support in English or Spanish. - Weekly free fruit in the office to stay refreshed. - Access to private health insurance at a reduced price under Bosch’s insurance policy. - Annual Christmas box. - 32 calendar days of paid holidays per year. Qualifications - Previous customer service experience is desirable but not essential - Strong problem-solving skills and ability to handle customer queries with empathy - Positive attitude and willingness to learn - People Person - you enjoy working in a collaborative team environment - Tech savvy and analytical - C2 level in Swedish, Fluency in English. Interviews might be in English. Initial training is 100% in English. - Candidates must be based in Barcelona and hold a NIE number. Additional Information Diversity is an integral part of our corporate strategy and is anchored as one of our values in the “We are Bosch” mission statement. For us, diversity is reflected in the uniqueness of our associates, their personalities, experiences and perspectives. By including everyone and ensuring equal opportunities we unleash our full potential. We are dedicated to ensuring that our hiring processes are fair, inclusive, and free from bias. We are committed to hiring individuals regardless of culture, generation, race, religion an belief, neurodiversity, gender identity, sexual orientation, or disabilities.

Hello! At Factorial we're looking for a new Account Manager for the Spanish Market to help us boost the company to the next level. Ready to be part of the challenge? The Role We are looking for an Account Manager in the Spanish Market to join our Customer Experience team to act as a consultant with existing customers and increase client satisfaction. You will be in charge of retaining a specific portfolio of clients creating long-term relationships with them, understanding their processes and problems, and detecting product improvements and upsell opportunities. What will you be doing: - Build strong client relationships and understand their requirements through regular video calls to create engagement and provide them with product updates. - It involves understanding the client's needs and goals and go-to person for anything and everything related to the client's experience - Identify upsell opportunities to ensure the satisfaction of the clients and to add more value to their company. - Analyze proactively your portfolio to make decisions and make an action plan for each company you are going to deal with. - Recognize and proactively report trends, and potential weaknesses and help find the best solution to improve customers’ journeys and our product. - You will work hand in hand with other teams (Sales, CX, Product, Engineering, Finance) to achieve Factorial's goals. Your Profile - You have experience managing customer portfolios (B2B) minimum 1 year. - You are good at multitasking, problem solving and great team worker. - You are proactive and you like to put forward new ideas. - You have previous experience dealing with churn cases (retention) and upselling and cross-selling - You have worked through KPI - A proficient level of Spanish is required & professional English.We are international! Bonus Points: - You have knowledge/experience in Human Resources/Software/Payroll. - Experience in full cycle Sales B2B. About us At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you. Our Values - We own it: We take responsibility for every project. We make decisions, not excuses. - We learn and teach: We're dedicated to learning something new every day and, above all, share it. - We partner: Every decision is a team decision. We trust each other. - We grow fast: We act fast. We think that the worst mistake is not learning from them. - We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. - We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you. Wanna learn more about us? Check our website! Perks of being part of our team We care about people and we also offer a lot of benefits for employees: - High growth, multicultural and friendly environment - Alan private health insurance - Healthy life with Wellhub (Gyms, pools, outdoor classes) ♂ - Save expenses with Cobee - Language classes - Breakfast in the office and organic fruit - Nora discounts - Free caffeine and theine ☕ - Pet Friendly About the selection process 1. 30’ People Interview : Let’s meet! You will speak with our HR team about your experience and aspirations. Let’s see if we match 2. 30’ Team Lead Interview : Meet your next Team Lead! You will share best practices, ways of working and knowledge with our Team Lead. Let’s see if we can work together! 3. 1h Roleplay : Show us your hard skills. This is your moment to shine and let us know what could you bring to the table. *This step needs a preparation before the interview and it’s a key part in the process

Desde Catalonia Hotels & Resorts estamos en búsqueda de un/a BOTONES para incorporarse en nuestro hotel ubicado en BARCELONA FUNCIONES: • Acompañar al cliente a la habitación, llevándole el equipaje.

Description: What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: - Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands - Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise associated with applications specific to individual customers - Ensure contractual SLA is maintained - Provide cover for other Agents in their absence, either within the same team or across teams - Understand and comply with administrative duties including holiday, sickness and overtime - Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction Requirements: Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: - Are proficient or bilingual in Danish and are fluent in English - 1+ year working CS experience is required, automotive industry experience is plus. - Driving electric vehicles or having working experience in electric vehicles is preferred - Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration required. - Good disposition to work in a customer service environment - Customer care skills – ability to listen to and understand the customers’ need - Ability to take ownership of, and progress calls to resolution or to escalate call to resolution - A minimum of 6 months commitment is required for this role. Offer: What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week: Monday to Friday 09:00-18:00 / 08:00-17:00 rotative - Permanent contract - Salary 21.700 euros gross/year + up to 2.000 euros gross/year in bonus - Central location in Barcelona - Full paid training on the company and the project you'll be working on - Career development programs and specialized courses

Experteer Overview In this role you will lead Preply’s customer-facing AI chatbot initiative, owning end-to-end performance and quality of AI interactions. You will manage a multi-disciplinary team across AI Operations, Knowledge Management, Conversation Design, and Support Automation, partnering with product, engineering, and CX to continuously improve the AI experience. You’ll treat the AI agent as a product, shaping its roadmap and safety standards while driving impactful improvements in resolution, deflection, and customer satisfaction. The role offers opportunities to expand into proactive AI use cases at global scale. Compensaciones / Beneficios • Own end-to-end performance of customer-facing AI agents/chatbot (resolution rate, deflection, CX) • Lead and develop a multi-disciplinary team across AI Operations, Knowledge Management, Conversation Design, and Support Automation • Drive the daily performance loop: monitor quality, tune behavior, prioritize fixes, and iterate • Treat the AI Agent as a product with roadmap, quality standards, and evolution • Improve short-term AI chatbot performance across knowledge, design, intent, flows, guardrails, handoffs, and backend actions • Define and own the AI agents roadmap, including proactive use cases on Intercom FinAI and related platforms • Ensure AI inputs are strong: knowledge content, conversation flows, and backend workflows • Collaborate with Product, Engineering, Data, Design, CX policy, and business teams to ship AI capabilities and maintain brand consistency • Define safety boundaries, escalation rules, and quality standards for AI handoffs to humans • Stay updated on conversational AI platforms and make informed build-vs-buy decisions • Own AI performance reporting (CSAT, containment, KPIs) and align AI quality with Customer Care outcomes • Coordinate with Human Support to provide a seamless AI + human support experience Responsabilidades • 5+ years in AI/conversational AI in a customer-facing context • 2+ years in people leadership • Hands-on experience with conversational AI platforms (ideally Intercom Fin/FinAI) or equivalents like Ada, Forethought, Decagon, Sierra • Proven track record improving AI chatbot performance across knowledge, design, intent/flow, guardrails, handoffs, and backend actions • Strong understanding of AI under-the-hood concepts (LLMs, retrieval-augmented generation, tool calls, agentic workflows) • Ability to balance technical and customer experience aspects and to coach for high-quality interactions • Experience in a customer support, contact centre, or CX environment with knowledge of KPIs (CSAT, AHT, deflection, resolution) • Strong people management and cross-functional stakeholder management skills • Data-driven mindset with ability to build dashboards and derive action from analytics • Ambition and comfort in a fast-moving, ambiguous space that shapes AI at scale Requisitos principales • Lessons on Preply with monthly allowance • Learning u0026 Development budget • Health insurance • Relocation package to Barcelona • Mental health support platforms • Gympass wellness access

Experteer Overview As a German-speaking Account Manager at Lightspeed, you cultivate lasting client partnerships and translate client goals into Lightspeed solutions. You will drive adoption of Lightspeed Payments and the software suite, guiding customers to maximize value and achieve growth. You’ll manage multi-account portfolios, identify expansion opportunities, and ensure renewals while reducing churn. This role offers the chance to influence customer outcomes in a fast-paced, growth-focused environment and to contribute to Lightspeed’s mission of empowering merchants. Compensaciones / Beneficios • Drive adoption of Lightspeed Payments and software solutions across accounts • Serve as primary contact to build trusted, long-term partnerships and support client success • Guide account growth and upgrade paths to advanced solutions • Create new revenue through upsells, cross-sells, and expansions aligned with client goals • Deliver product demos and support adoption to maximize tool utilization • Monitor account performance metrics (MRR, NRR, health, engagement) • Proactively manage churn, resolve issues, and strengthen relationships • Negotiate and close agreements, achieving renewal, retention, and growth targets • Contribute to sales and marketing initiatives to boost customer experience and MRR Responsabilidades • Fluency in German • Proven success in quota-carrying SaaS or technology roles with revenue growth and retention targets • Ability to identify client challenges, tailor solutions, and deliver long-term value • Ability to build trust with executive stakeholders and foster partnerships • Understanding of complex business models and data-driven decision making • Proficiency with Salesforce and sales forecasting/pipeline tools • Strong communication, influence, and negotiation skills • Ability to manage multiple accounts in a fast-paced environment Requisitos principales • flexible work environment • performance-driven culture • career growth opportunities • impactful team with room for voice • inclusive workplace and accommodations on request

Experteer Overview As a Partner Account Manager at Autodesk, you will drive partner-led revenue and market coverage by supporting mid-sized partners across EMEA. You collaborate with inside sales, marketing, enablement, operations, and product teams to execute joint initiatives and align with business priorities. You will develop partner plans, coach and enable partner teams, and track performance to continuously improve pipeline and outcomes. This role offers a hands-on, fast-paced environment where you shape partner strategy and impact customer success. You will work with cross-functional teams to scale partner programs and drive measurable growth. Compensaciones / Beneficios • Develop and execute joint business plans with partners to hit sales targets and expand footprint in priority segments • Build trust-based relationships with partner leadership and sales teams to align on goals and growth priorities • Provide guidance and resources to improve partners' technical and sales capabilities and program participation • Coordinate joint account planning, opportunity development, and marketing activities with partners and internal teams • Monitor partner KPIs, conduct regular business reviews, and deliver actionable insights for improvement • Collaborate with Sales, Marketing, Operations, Product, and Customer Success on partner initiatives Responsabilidades • 3–5 years of experience in SaaS, preferably in partner sales • Strong command of English; additional European language is a plus • Strong communication, relationship-building, and analytical skills • Hands-on, problem-solving mindset with ability to navigate complex situations • Ownership mindset with accountability for partner performance Requisitos principales • base salary • annual bonuses • stock grants • comprehensive benefits package • salary transparency • remote-friendly / flexible location

Experteer Overview As an Associate Channel Account Manager you drive growth in the SER region by managing channel-led sales across SMB and Mid-Market accounts. You act as the hub of a cross-functional channel pod, collaborating with partners, sales, and marketing to execute regional strategies. You will balance strategic initiatives with hands-on transactions, focusing on pipeline generation, opportunity reviews, and closing deals. This role offers the chance to influence how partners and internal teams accelerate revenue in a global software environment with a strong focus on collaboration and impact. Compensaciones / Beneficios • Partner with channels to create campaigns for pipeline generation • Conduct opportunity reviews and develop action plans for deals • Engage in direct sales activities: prospecting, presenting, and closing • Collaborate with cross-functional team (CAD sellers, partner technical managers, PSRs, segment sellers) to manage transactions • Serve as hub for channel pod enabling region-specific strategies • Develop and execute region-specific sales strategies with cross-functional teams Responsabilidades • 2-3 years of relevant BDR/SDR experience • 1-3 years of sales quota carrying experience in a B2B environment (desirable) • Fluent English and Italian • Proven track record in software sales • Ability to understand complex product development and discrete manufacturing business operations • Strong relationship-building and negotiation skills • Excellent sales presentation and communication skills • Familiarity with product development and discrete manufacturing dynamics (desirable) Requisitos principales •

Tienes experiencia en atención al cliente y te motiva el sector energético? Únete a una empresa consolidada y desarrolla tu carrera en un entorno estable y dinámico. Requisitos: Experiencia mínima de 1 año en atención al cliente telefónica en el sector energético. Venta cruzada y derivaci�

Experteer Overview In this role you will manage a portfolio of global clients within the digital advertising space, acting as the trusted advisor to drive revenue growth and long-term retention. You will collaborate with cross-functional teams to optimize campaigns, identify growth opportunities, and expand accounts. You’ll work in a fast-paced, international Growth team dedicated to building meaningful client partnerships and delivering measurable outcomes. This position offers hands-on exposure to ad tech, data-driven optimization, and strategic upsell initiatives. Compensaciones / Beneficios • Lead and grow a diverse client portfolio across multiple verticals (direct clients and agencies) • Serve as the day-to-day main contact, offering strategic recommendations and issue resolution • Monitor and optimize campaign performance using data-driven insights • Build and nurture trust-based client relationships with regular check-ins • Collaborate with Sales, Ad Operations, Supply, and Finance to align goals • Identify growth opportunities and propose upsell/cross-sell tied to product offerings • Manage billing processes and ensure accurate monthly invoicing • Develop and implement growth strategies for in-app performance marketing • Analyze data using tools to provide actionable client insights Responsabilidades • 1 year of experience in Account Management, Client Success or related role • Basic understanding of the digital advertising industry; familiarity with Appsflyer and Adjust is a plus • Proficiency in Excel for data analysis and reporting • Excellent English communication skills (written and verbal) • Strong negotiation, problem-solving, and interpersonal skills • Foundational knowledge of programmatic advertising and ad-tech concepts (MMPs, tracking links, postbacks) is a plus • Proactive, self-motivated, growth-oriented with strong organizational skills • Comfortable multitasking in a fast-paced, cross-functional team environment Requisitos principales • Ticket Restaurant • Health Insurance and Gym Membership • Breakfast, Fruit u0026 Snacks at the office • Monthly team Events • Work Anniversary u0026 Gift Cards • Referral Program

Description: As the creators of Warhammer, we are looking for motivated and ambitious individuals who can help us reach new heights and drive growth with our client base across Europe. Language ability: This role requires you to speak English and TWO of the following languages Swedish, French, German, Greek, Italian, Czech, Slovak or Norwegian, Polish, Danish or Spanish to a business level. Location: Onsite in Barcelona, Spain. Salary: €32,000 gross p/a Generous Benefits: 23 days holiday + 12 public holidays (with the opportunity to gain extra four days holiday per year), profit share bonus, pension plan, option to join our Share Save scheme and 25% to 50% discount on our products Working Hours: 40h per week. Monday to Friday 09.00 - 17.00 Relocation support Do you want to explore a career in account management within a vibrant, modern workspace in the heart of Barcelona? Are you passionate about helping businesses grow their sales by offering expert advice and managing their product ranges? In this role, you will: Make weekly calls to independent retailers (toy stores, hobby shops, bookstores, etc.) to ensure they have the right product range in stock Advise them on the best products to suit their business needs, helping them maximise sales opportunities Build and nurture strong, trusting relationships with your customers Conduct stock checks and ensure timely reorders of sold items Keep customers informed about new product ranges and identify opportunities to close deals Look for ways to expand our stockist program by growing customer commitment and fostering long-term business relationships Ideal candidates will possess: Strong relationship-building skills with business partners and colleagues Excellent customer service and time management abilities High-level multitasking and organisational skills Proven ability to influence clients and grow sales How to Apply: Please apply with your most up to date CV in English

If you are a Danish speaker, have a passion for providing outstanding customer service, thrive in a dynamic work environment, and genuinely enjoy connecting with people, this opportunity is for you! Join us in embracing the best of both worlds with our innovative hybrid working model! Tasks In thi

Description: As the creators of Warhammer, we are looking for motivated and ambitious individuals who can help us reach new heights and drive growth with our client base across Europe. Language ability: This role requires you to speak English and Polish plus ONE of either French, German, Swedish, Czech/Slovak, Danish, Greek, Italian or Norwegian to a fluent business level. Location: Onsite in Barcelona, Spain. Salary: €32,000 gross p/a Working Hours: 40h per week. Monday to Friday 09.00 - 17.00 Relocation support Do you want to explore a career in account management within a vibrant, modern workspace in the heart of Barcelona? Are you passionate about helping businesses grow their sales by offering expert advice and managing their product ranges? In this role, you will: - Make weekly calls to independent retailers (toy stores, hobby shops, bookstores, etc.) to ensure they have the right product range in stock - - Advise them on the best products to suit their business needs, helping them maximise sales opportunities - - Build and nurture strong, trusting relationships with your customers - - Conduct stock checks and ensure timely reorders of sold items - - Keep customers informed about new product ranges and identify opportunities to close deals - - Look for ways to expand our stockist program by growing customer commitment and fostering long-term business relationships Ideal candidates will possess: - Strong relationship-building skills with business partners and colleagues - - Excellent customer service and time management abilities - - High-level multitasking and organisational skills - - Proven ability to influence clients and grow sales How to Apply: Please apply with your most up to date CV in English

Experteer Overview In this role, you will manage and grow strategically important Lightspeed accounts in Spain. You’ll drive value through Lightspeed’s payments, POS, and integrations, ensuring clients achieve their business goals. You will build trusted partnerships with executive stakeholders and guide them to adopt advanced solutions that scale with their needs. This is a high-impact, customer-centric position in a global SaaS environment, offering opportunities to influence revenue growth and client success. Compensaciones / Beneficios • Drive adoption of Lightspeed Payments and software solutions across POS modules and integrations, • Be primary contact for clients, building long-term partnerships and supporting ongoing success, • Guide account growth and upgrades to advanced solutions tailored to evolving needs, • Identify and create revenue opportunities through upsells, cross-sells, and expansions, • Deliver product demos and support adoption to maximize tool usage, • Monitor account performance with metrics like MRR, NRR, health and engagement, • Proactively manage churn, resolve issues, strengthen relationships, • Negotiate and close agreements achieving renewals, retention, and growth targets, • Contribute to sales and marketing initiatives to boost customer experience and MRRResponsabilidades, • Fluency in Dutch, • Track record in quota-carrying SaaS or tech roles with revenue growth and retention success, • Strong ability to identify client challenges, tailor solutions, and deliver long-term value, • Ability to build trust with clients including executive stakeholders, • Understanding of complex xkdbapo business models and data-driven decision making, • Proficiency with Salesforce and sales tools for forecasting and pipeline management, • Clear communication, cross-functional influence, and negotiating skills, • Ability to manage multiple accounts in a fast-paced environmentRequisitos principales, • flexible work environment, • performance-driven culture, • career growth opportunities, • inclusive workplace, • opportunities to make an impact, • global company with diverse teams #J-18808-Ljbffr

Exciting Hybrid or Remote Job Opportunity: German-Speaking Front Office Agent We are currently looking for German-speaking Front Office Agents to join a leading vehicle leasing company, working on behalf of Bosch through an initial contract with Adecco. This is an excellent opportunity to join an international environment with potential for long-term growth. Your responsibilities- Managing administrative and customer support tasks (back office & front office) - Handling customer queries via email and phone - Supporting operations related to vehicle leasing services - Ensuring high-quality service for the German market Why Adecco? - Flexibility: Enjoy the freedom of working remotely. - Growth Opportunities: Be part of a growing company with career advancement prospects. - Supportive Environment: Work in a collaborative and inclusive team. - Professional Development: Access to training and development programs to enhance your skills. Ready to take your career to the next level? If you meet the requirements and are excited about joining a forward-thinking company, we want to hear from you! En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas Requisitos What We're Looking For: German level C2 or higher (mandatory) Good level of English (C1)(training and internal communication are in English) Previous experience in back office or customer service will be highly valued Strong communication and organizational skills Communication Skills: Strong interpersonal skills and a friendly demeanor. Remote Work Setup: Stable internet connection and a quiet workspace. ¿Qué ofrecemos? What do we offer? Initial 4-month contract with Adecco, with the possibility of being hired directly by the company afterward 100% remote position, with 3 days per month working from the Bosch office in Barcelona (next to El Corte Inglés Can Dragó) to encourage team building (If you don't live in Barcelona, 100% remote) Full-time position (Monday to Friday) Schedule: L - J 07:30 - 17:30h. - V 07:30-16:30h. (39h) - ES Salary Base salary (Contact Center Agreement): Base Salary: 18.052,54€, Language Plus:1.571,34€

Experteer Overview In this role you will support French market clients as part of the Account Management team, handling tickets across chat, email, and calls and guiding customers toward the right solutions. You will investigate account activity and transaction history to provide accurate responses, while proactively recommending products. You’ll collaborate with Product and Tech to fix bugs and request features, and contribute to CRM and internal data improvements. This position combines hands-on problem solving with opportunities to grow into product or project ownership, within a supportive, AI-enabled culture. Compensaciones / Beneficios • Own client tickets end-to-end across chat, email, and occasional video calls for non-VIP French market clients • Investigate account activity, profiles, and transaction history to provide accurate answers • Proactively recommend products or solutions based on client needs • Partner with Product and Tech to resolve bugs and feature requests requiring cross-functional collaboration • Contribute to CRM workflow improvements and internal database enhancements Responsabilidades • Customer-facing experience • Fluent written communication in French and English • Natural problem-solver who enjoys untangling ambiguous situations • Curiosity and ability to learn independently from documentation • AI-fluent mindset and willingness to use AI tools to improve work • Flexible availability including outside office hours and weekends Requisitos principales • hybrid work arrangement • fast specialization • trust-based autonomy • hands-on mentorship • clear career path • growth opportunities

What are we looking for - Enterprise SaaS/Consultancy background +4 years of experience in enterprise customer success, account management, or commercial roles within a SaaS company or consultancy. About the team Our KAM team works with Factorial's most complex, highest-value clients - multination

Experteer Overview In this role you drive strategic growth for national and international institutional accounts by pairing with field teams and customer leadership. You will design tailored account plans, propose integrated solutions, and coordinate cross-functional resources to deliver measurable value. The position sits at the intersection of sales, strategy, and customer success within a Global, matrixed organization. You’ll work to build long-term, trusted partnerships while navigating diverse markets and complex deals. Join a dynamic, mission-driven team focused on sustainability, safety, and operational excellence. Compensaciones / Beneficios • Manage acquisition, support, and growth of national and international accounts in target segments • Identify decision makers and cultivate relationships to ensure satisfaction with Ecolab offerings • Develop and execute strategic account plans to grow the business • Create customer-specific strategies and proposals addressing needs • Coordinate internal resources to build total solution proposals with meaningful value • Develop sales budgets and pricing strategies to meet revenue and profit objectives • Collaborate with global account teams, field sales, distribution, and other divisions • Produce presentations and executive summaries to demonstrate value • Be the knowledge expert on assigned customers to improve overall experience • Represent Ecolab at industry and customer meetings Responsabilidades • Minimum 5 years of successful B2B sales, ideally in foodservice, care, lodging or facility care • Hunting sales mentality with a track record of meeting goals • Experience in a large, global, matrixed organization with budget and growth targets • Excellent communication and presentation skills to all levels • Customer focus with strategic mindset and agility • Ability to negotiate complex deals and pricing • Strong business and financial acumen and achievement orientation • Strong interpersonal and relationship-building skills across cross-functional networks • Excellent problem-solving, decisiveness, and prioritization • Experienced CRM user, preferably Salesforce • Ability to work with diverse, multi-cultural teams and customers • Fluent English and Spanish, written and spoken • Willingness to travel, occasionally within Europe Requisitos principales • attractive salary • extensive benefits and pension plan • company car • IT equipment • possible future international assignments • dynamic, global environment

Experteer Overview In this role, you will manage and grow strategically important Lightspeed accounts in Spain. You'll drive value through Lightspeed's payments, POS, and integrations, ensuring clients achieve their business goals. You will build trusted partnerships with executive stakeholders and guide them to adopt advanced solutions that scale with their needs. This is a high-impact, customer-centric position in a global SaaS environment, offering opportunities to influence revenue growth and client success. Compensaciones / Beneficios • Drive adoption of Lightspeed Payments and software solutions across POS modules and integrations, • Be primary contact for clients, building long-term partnerships and supporting ongoing success, • Guide account growth and upgrades to advanced solutions tailored to evolving needs, • Identify and create revenue opportunities through upsells, cross-sells, and expansions, • Deliver product demos and support adoption to maximize tool usage, • Monitor account performance with metrics like MRR, NRR, health and engagement, • Proactively manage churn, resolve issues, strengthen relationships, • Negotiate and close agreements achieving renewals, retention, and growth targets, • Contribute to sales and marketing initiatives to boost customer experience and MRR Responsabilidades • Fluency in Dutch, • Track record in quota-carrying SaaS or tech roles with revenue growth and retention success, • Strong ability to identify client challenges, tailor solutions, and deliver long-term value, • Ability to build trust with clients including executive stakeholders, • Understanding of complex business models and data-driven decision making, • Proficiency with Salesforce and sales tools for forecasting and pipeline management, • Clear communication, cross-functional influence, and negotiating skills, • Ability to manage multiple accounts in a fast-paced environment Requisitos principales • flexible work environment, • performance-driven culture, • career growth opportunities, • inclusive workplace, • opportunities to make an impact, • global company with diverse teams #J-18808-Ljbffr

Location: Barcelona Start Date: ASAP Reports to: Group Account Director About us We’re Dragons, a global creative agency working with bold brands to build relevance, cultural connection, and long-term impact through strategy-led creativity. We specialize in bridging the Digital and Creative worlds through innovative creative solutions, working extensively in sectors like skincare, healthcare, fashion, lifestyle, and FMCG, amongst others. We have international teams working from the US and Barcelona, and we pride ourselves on our ability to drive results for our clients through strategic thinking, creative excellence, and meticulous execution. About the role We’re on the lookout for a mid-level Account Manager with strong agency background and good experience working across clients and sectors. You’ll play a key role in leading digital and social media campaigns for some exciting global brands. If you’re proactive, organized, skilled at building trusted client relationships, coordinating cross-functional teams, and delivering high-quality work with precision and attention to detail, we'd love to meet you. Main responsibilities Client Relationship Management • Serve as the primary point of contact for assigned clients. • Build and maintain strong, long-lasting client relationships. • Understand client needs and objectives, and ensure the agency delivers solutions that meet or exceed expectations. Campaign Management/Project Coordination • Oversee the development and execution of digital marketing projects, with a big focus on social media campaigns. • Coordinate with creative and strategy to ensure seamless execution of campaigns. • Manage project timelines, budgets, and resources. • Ensure all deliverables meet quality standards and deadlines. • Address any issues or challenges that arise during the project lifecycle Communication and Presentation • Communicate effectively with clients, stakeholders, internal teams and external partners, providing regular updates and progress reports and ensuring alignment on project goals and expectations. • Present creative concepts, strategies, and campaign results in a compelling manner. Financial Management • Develop and manage account budgets. • Ensure projects are delivered within budget and achieve profitability targets. • Handle billing, invoicing, and financial reporting for client accounts. Campaign Analysis and Optimization • Utilize analytics and performance metrics to evaluate campaign success. • Identify areas for improvement and optimization, implementing changes to enhance campaign performance. What We’re Looking For - Degree in Marketing, Communications, Business, or related field - Experience working with lifestyle, wellness, or premium food brands is a plus - 3–4 years in an Account Management role within a creative or digital agency - Ability to manage studio deliverables and ensure projects are delivered on time and to brief - Comfortable working across integrated campaign elements, including packaging, digital, and social content - Strong critical thinking and problem-solving abilities - Skilled in multitasking and prioritizing across multiple projects - Familiarity with strategy and creative development processes - Confident communicator with a clear, concise, and professional communication style - Experience managing up and confidently partnering with senior stakeholders, including Creative Directors and Managing Directors - Team player who thrives in a collaborative, fast-paced environment - Comfortable using project management tools and software - Analytical and insights-driven - Detail-obsessed with a passion for excellence. Languages - English: mandatory - Spanish: mandatory - Other languages are a plus! Benefits - Remote flex Fridays from 9:00 AM to 2.30 PM. - Three weeks of remote work per year. - Summer working hours across July and August (9:00 AM to 4.00 PM). - Free English & Spanish classes to boost your global communication skills. - Access to Wellhub, a wellness platform offering a wide range of fitness and wellbeing options. - Flexible retribution plan for meals, transport and childcare. - Holidays: 22 working days + 3 days established by the collective agreement + national and local public holidays. - Bright, spacious offices in the heart of Barcelona, with unlimited premium coffee. - Competitive pay & room to grow. - Global playground, cutting-edge tools and trend-driven culture. At Dragons Group, we are dedicated to creating a workplace that values diversity, equity, and inclusion. We welcome candidates from all backgrounds and strive to build an environment where every individual feels empowered and respected.

Overview: WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM We are looking for a Customer Success Senior Consultant to join our global Customer Experience Management team in Barcelona. The Customer Experience Management team works closely with the business to manage customers’ satisfaction, ensure all customer feedback is addressed while improving and developing customer loyalty. Reporting to the Regional Customer Experience Senior Manager, you will be a part of an international team responsible for customer experience service with regards to SITA products and services in the Europe region (addressing airlines, avionics manufacturers, resellers, and Air Navigation Service Providers customers). WHAT YOU'LL DO - Nurture the Customer Relationship: Manage the customer account and act as the primary trusted advisor for a portfolio of strategic customers, including airlines, Air Navigation Service Providers (ANSPs), and Original Equipment Manufacturers (OEMs), building strong relationships across operational, technical, and executive stakeholders. - Drive Customer Success & Value Realization: Understand each customer's business objectives and operational priorities, developing success plans that maximize the value and outcomes achieved from SITA solutions. - Champion the Customer: Serve as the voice of the customer within SITA, advocating for customer needs, priorities, and feedback to influence product development, service improvements, and strategic decision-making. - Enhance Customer Experience: Proactively monitor customer health, satisfaction, adoption, and engagement, identifying risks and opportunities to strengthen customer loyalty, retention, and advocacy. - Lead Service & Partnership Performance Reviews: Facilitate regular service reviews, providing insights, performance updates, improvement recommendations, and strategic guidance aligned with customer goals. - Drive Adoption & Customer Growth: Partner with customers to increase solution adoption, promote best practices, identify additional use cases, and support opportunities for business expansion and long-term partnership growth. - Support Operational Transformation: Work with customers to identify opportunities for operational improvement through technology adoption, process optimization, automation, predictive analytics, AI-enabled capabilities, and data-driven decision-making. - Manage Customer Escalations & Resolution: Act as a customer advocate during critical issues, coordinating cross-functional teams to ensure timely resolution, clear communication, and positive customer outcomes. - Measure & Improve Customer Satisfaction: Lead customer feedback programs, analyze customer sentiment and survey results, develop improvement plans, and drive actions that enhance the overall customer experience. - Lead Cross-Functional Customer Success Initiatives: Bring together stakeholders across Sales, Product, Service Management, Operations, Engineering, and Support to execute customer success plans, drive adoption, address risks, support operational transformation initiatives, and ensure customers realize measurable business value from their investment in SITA solutions. - Provide Customer Insights & Analytics: Deliver meaningful customer reporting, trend analysis, adoption metrics, and performance insights that support continuous improvement and informed decision-making. - Facilitate Customer Workshops: Lead customer engagements and workshops to understand evolving business requirements, validate needs, identify improvement opportunities, and align solutions with customer objectives. - Coordinate Customer Enablement & Training: Ensure customers have access to the appropriate training, knowledge, and resources required to achieve successful adoption and long-term value from SITA products and services. - Collaborate Across Functions: Partner with Sales, Product Management, Service Management, Operations, and Engineering teams to deliver exceptional customer experience and support customer success objectives. - Support Commercial & Renewal Activities: Contribute to account planning, renewal strategies, customer retention initiatives, and growth opportunities by maintaining a deep understanding of customer business drivers and objectives. - Deputize for the Regional Customer Experience Senior Manager: Provide leadership support and continuity as required, representing the Customer Experience organization in internal and customer-facing engagements. - Represent SITA at Customer and Industry Events: Travel to customer sites, industry forums, and business meetings to strengthen relationships, gather market insights, and promote customer success outcomes ABOUT YOUR SKILLS Aviation Operations Expertise - Experience in airline operations, network operations, operational control centers (OCC), flight operations, airport operations, or airspace management environments. - Understanding of airline operational workflows, disruption management, operational decision-making processes, and network planning concepts. - Familiarity with Air Navigation Service Providers (ANSPs), Air Traffic Management (ATM), and collaborative decision-making processes within the aviation ecosystem. Industry Domain Knowledge - Knowledge of airline operational systems, aircraft connectivity services, flight planning solutions, or mission-critical aviation technology platforms. - Ability to engage credibly with airline operations managers, OCC teams, network planners, and airspace stakeholders to translate operational challenges into business outcomes. Technical & Analytical Capability - Strong analytical mindset with experience interpreting operational performance data, trends, and service metrics to drive customer value and continuous improvement. - Experience supporting technology adoption, digital transformation initiatives, or operational system deployments within aviation or telecommunications environments. - Understanding of data-driven decision support tools, predictive analytics, AI-enabled solutions, or operational optimization technologies is highly desirable. Qualifications: WHO YOU ARE - Experienced professional with 2–6 years' experience in Customer Success, Customer Experience, Account Management, or Customer Relationship Management, preferably within Aviation, Airlines, Telecommunications, or Satellite Communications. - Customer-focused relationship with a proven ability to understand customer needs, build trusted partnerships, and drive customer satisfaction, adoption, retention, and business outcomes. - Strong communicator and influencer with excellent presentation and stakeholder management skills, capable of engaging confidently with customers and senior executives. - Collaborative and proactive problem solver, experienced working across global, cross-functional, and multicultural teams to deliver customer success. - Data-driven and analytical, able to translate complex data and performance metrics into actionable insights and recommendations. - Fast learner with strong business and technical acumen, able to quickly understand complex technologies, products, services, and operational environments. - Technology proficient, with advanced Excel and strong Microsoft Office skills, as well as experience with collaboration, reporting, and web-conferencing tools. - Languages: Fluent in English; additional languages are an advantage. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Experteer Overview As a Customer Success Senior Consultant in Barcelona, you’ll steward strategic airline and aviation customers, translating their objectives into value from SITA solutions. You will collaborate across global, cross-functional teams to drive adoption, retention, and measurable business outcomes. You’ll advocate for customers, influence product and service improvements, and lead performance reviews and workshops. This role offers impactful work at scale in a diverse, innovation-driven environment. Compensaciones / Beneficios • Manage a portfolio of strategic customers as primary trusted advisor across operational, technical, and executive stakeholders • Develop success plans aligned with customer objectives to maximize value from SITA solutions • Advocate for customer needs within SITA to influence product development and service improvements • Monitor customer health, adoption, satisfaction, and engagement to identify risks and opportunities • Lead service and partnership reviews with insights and strategic recommendations • Drive adoption and growth by promoting best practices and exploring new use cases • Identify opportunities for operational transformation through technology, automation, and data analytics • Coordinate cross-functional initiatives across Sales, Product, Service Management, Operations, Engineering to deliver customer value • Lead customer workshops and enablement activities to ensure successful long-term adoption • Support commercial and renewal activities with deep understanding of customer drivers • Deputize for Regional Customer Experience Senior Manager in relevant engagements • Represent SITA at customer and industry events to strengthen relationships and gather insights Responsabilidades • 2–6 years in Customer Success, Customer Experience, Account Management, or CRM • Proven ability to manage relationships with airlines, ANSPs, and OEMs • Strong communication and stakeholder management, including engaging with senior executives • Collaborative problem solver with experience working in global, cross-functional teams • Data-driven and analytical with ability to translate metrics into insights Requisitos principales • Flex Week: work from home up to 2 days/week • Flex Day: flexible schedule • Flex-Location: up to 30 days/year remote work • Employee Wellbeing: EAP for employees and dependents + Champion Health • Professional Development: LinkedIn Learning, Microsoft Enterprise Skills Initiative, Harvard Business Publishing, Stanford, and more • Competitive Benefits

Compensaciones / Beneficios • Serve as the technical point of contact for customers and align with CSM and TAS to execute the customer success plan • Prioritize and escalate critical issues and monitor service level adherence • Provide technical guidance and recommendations based on data analy