110 Best Ingenieria Jobs in Jerez De La Frontera (July 2026)

2nd Level Support Engineer

4 days ago

Jerez

ph3BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION. /h3 pWe are looking for a technically skilled b2nd Level Support Engineer /b with experience in troubleshooting complex IT environments and supporting retail/POS infrastructures. /p h3LAY FOUNDATIONS. ENSURE EFFICIENCY. /h3 pbYour tasks: /b /p ul li2nd level support for complex incidents and service requests. /li liIncident analysis, troubleshooting, and root cause identification. /li liCoordination with 3rd level support, vendors, and external service providers. /li liInstallation, configuration, and support of POS systems and peripheral devices. /li liSoftware deployment, rollout support, and system maintenance. /li liDocumentation and knowledge base maintenance. /li liMonitoring ticket progress and ensuring service quality and SLA compliance. /li /ul h3FEELING SATISFACTION. ENJOYING ADVANTAGES. /h3 pbWhat we offer: /b /p ul libContinue your journey: /b Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs. /li libExperience the difference: /b Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management. /li libLook into the future: /b Work with the latest technologies and the constant innovations. /li libFind the balance: /b Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration. /li libFeel well taken care of: /b We provide you a company healthcare program. /li libUnplug and relax: /b 30 days of vacation. /li /ul h3USE SKILLS. CREATE SOMETHING NEW. /h3 pbWhat you bring with you: /b /p ul liStrong troubleshooting and analytical skills in hardware, software, and network environments. /li liExperience with Windows systems; Linux knowledge is an advantage. /li liKnowledge of network technologies (LAN/WAN/WLAN, DHCP). /li liExperience with software deployment and package management using SCCM. /li liExperience supporting mobile devices (Android / Windows CE). /li liExperience in planning and executing software rollouts. /li liAbility to analyze, prioritize, and resolve escalated incidents within SLA requirements. /li liExperience working with ticketing and ITSM systems. /li liGood communication and coordination skills in cross-functional environments. /li liFluent German and English language skills (written and spoken). /li /ul pbNice to have: /b /p ul liExperience with GK Software / retail POS systems. /li liEngineering experience in client or POS environments. /li liKnowledge of SD-WAN environments. /li liExperience with retail hardware (POS systems, scanners, printers, access points). /li /ul /p #J-18808-Ljbffr

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