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ph3Your responsibilities and tasks /h3 ul liAnswer phone calls and manage customer requests, distributing calls to the appropriate team if needed. Receive customer requests via email and manage them. /li liDistribute requests from the shared customer service inbox to colleagues in the department. /li liManage quotations: receive requests, create quotations, follow up on acceptance and act on superior instructions. /li liOrder Management: create sales orders, purchase goods for the central warehouse and follow up on delivery. /li liCoordinate order delivery tracking with Supply Chain Logistics. /li liAdministrative management of service requests: register requests in the system, assign initial date and technician based on availability and area geographic. /li liInvoicing of services: produce proforma and final invoices after verifying documentation and data; track and receipt of orders for billing; issue credit notes in compliance with approval guidelines. /li liManage maintenance contracts: register contract info, control intervention dates, update materials list during term; bill accordingly. /li liManage incidents that arise during each phase of the “order to cash” process until resolution. /li liTravel management for technicians and other colleagues. /li /ul h3Your profile and qualifications /h3 ul liStudies in Administration Finance. /li liMinimum 1–2 years of experience in a back‑office department (Order Manager role). /li liTraining, knowledge and experience in administration. /li liExperience as part of a project‑management team is valuable. /li liLeadership personality experienced in leading high‑performance production organizations. /li liSpanish (Native). /li liEnglish (Advanced); Portuguese would be an asset. /li liHigh performance and result orientation. /li liConvincing personality capable of pushing for results despite resistance. /li liAbility to communicate with all levels within the organization. /li /ul h3We offer /h3 ul liAttractive compensation package aligned with experience and responsibilities. /li liPrivate health insurance plan. /li liEmployee Assistance Program. /li liFlexible working hours and a hybrid working model (up to two days per week remote). /li li23 days of vacation per year. /li liGreat work environment as part of a collaborative team. /li liContinuous internal training and career development opportunities, both nationally and internationally. /li liOpportunity to join a company recognized as a Top Employer 2026. /li /ul pGEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified. /p /p #J-18808-Ljbffr